In-Person Interview- Configuration Manager

Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

• · Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• · Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
• · Define and enforce policies for configuration item (CI) identification, control, and reporting.
• · Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• · Monitor and audit configuration data to ensure quality and reliability.
• · Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
• · Provide leadership and guidance to IT teams on configuration management best practices.
• · Support IT governance, risk, and compliance initiatives.

Qualifications

• · ITIL Foundation certification (Intermediate or Expert level preferred).
• · Proven experience in Configuration Management within an ITIL environment.
• · Proven experience in Configuration Management within an Azure environment.
• · Strong knowledge of Ivanti Neurons for ITSM
• · Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
• · Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
• · Excellent analytical, problem-solving, and documentation skills.
• · Ability to work collaboratively across technical and business teams.
• · Strong communication and stakeholder management skills.

Preferred Skills

• · Experience with automation tools for configuration management.
• · Familiarity with cloud environments (Azure, AWS, GCP).
• · Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
• · Familiarity with audit and compliance frameworks
• · Knowledge of COV policies and standards.