Forward Science Jobs in Usa

Kelly® Science & Clinical is seeking a Quality Assurance Validation Specialist for a contract position at a premier pharmaceutical client in Irvine, CA If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Empowering Experts.

Job Title: QA Validation Specialist (Contract)

Duration: 10 months

Location: Irvine, CA (onsite)

Rate: $38–40/hr.

This position involves hands-on ownership of equipment, facility, and laboratory validations. Ideal for experienced validation professionals who excel in regulated environments and enjoy driving projects from protocol development through audit-ready execution.

RESPONSIBILITIES:

• Assists in assuring facility, manufacturing, packaging, and Laboratory equipment are qualified to the required cGMP standards.
• Authors/approves and executes qualification protocols and reports.
• Schedules, plans, manages performance qualifications, calibration and maintenance of equipment and utility systems and laboratory Instruments in coordination with operations, Quality Control and maintenance.
• Assists sourcing and procurement of facility equipment and Laboratory Instruments through completion of following tasks
• Qualification of Vendors Selected.
• Input to the development of the URS/FRS/DDS.
• Assists with the routine calibration and maintenance of the Validation Master Plan for the site.
• May present qualification studies to Regulatory and Client Auditors as required.
• Assists with the design, maintenance, and continual improvement of the qualification system in line with cGMP standards.
• Provides technical expertise and guidance on qualification policies and procedures and the implementation of those within the Production and Quality functional areas.
• Occasionally supervises specialized contract personnel and outside vendors in the performance of contract services.
• Summarizes studies and authors qualification reports in compliance with the cGMP standards and in a timely manner.
• Develops and executes matrix type validations where applicable for processes and equipment with adequate supporting rationales.
• Initiates and investigates exception reports and non-conformances, associated with the qualification studies. Troubleshoots and resolves technical issues.
• Other responsibilities and special projects will be assigned based on business and customer needs.

QUALIFICATIONS:

• Bachelor’s degree in Sciences
• 5+ year’s of experience in a highly regulated pharmaceuticals industry or related field
• Strong working knowledge of cGMP and regulatory standards for validation.
• Experience in writing and reviewing SOPs, GMPs, governmental regulations and/or protocols for accuracy, traceability and compliance.
• Demonstrated experience with qualification of commercial processing a packaging equipment.
• Proven track record of managing projects from start to finish on time and on budget.

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

Mission Driven, Community Focused About | Charles R. Drew University of Medicine and Science ( )

Charles R. Drew University is located in the Watts-Willowbrook area of South Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students.

CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of South Los Angeles neighborhoods.

Under the supervision of the Assistant Vice Provosts of Student Affairs, the Career Advisor helps students reach their educational and career goals by providing career counseling to undergraduate and graduate students. They will coordinate and provide career advising. Career counseling responsibilities are to assist students in developing competencies required to become informed about the choice of a major and career, and to make informed decisions related to their professional goals. Work is performed under general supervision, and performance is based upon completion of assignments and results obtained.

Higher Education Experience is REQUIRED for this role.

Essential Duties and Responsibilities:

• Provides individual and group career advising through one-on-one meetings, group settings, and college outreach in accordance with NACE standards.
• Demonstrate that students are meeting the requisite competencies that broadly prepare clinicians and undergraduates for work after the attainment of their degree. Competencies are met, such as when a student has the skills to apply, interview, and attain a position.
• Provides assistance and assessment of student aptitudes, abilities, strengths, interests, and selects appropriate career goals, and implements corrective measures to alleviate any deficiencies.
• Conducts career advisement workshops, including but not limited to resume writing, networking, interviewing skills, and other career-oriented material.
• Implement a career and internship fair every fall and spring semester with alumni/ae of Charles R. Drew University and community partners.
• Provide potential opportunities for students to network and shadow medical professionals, and visit future job sites.
• Facilitate a pipeline program that helps cultivate and develop students from freshmen to seniors.
• Recommend, administer, and interpret standardized career assessment inventories.
• Provides occupational information and maintains the career resource library and online website.
• Assist and participate in the formulation and implementation of organizational goals and objectives. Participate in regular department and component meetings.
• Participate and support student life activities, including orientation activities for new and returning students.
• Maintain effective communication and provide high-quality customer service to potential employers, faculty, staff, students, and community members.
• Create effective marketing strategies and materials to increase participation in Career Advising services and initiatives.
• Complete other duties as assigned by the Office of the Provost.

EDUCATION:

• Bachelor’s degree or above in education, counseling, or general subject area of advising and five years’ experience in advising, recruiting, teaching, coaching, and Student Affairs or other related area.
• Master’s degree preferred.

MINIMUM EXPERIENCE/QUALIFICATIONS:

• Two (2) years of post-graduate experience in academic and career advising.
• Experience working with undergraduate and graduate students in support of their career development.
• Demonstrated interest and experience in working with a student population that is diverse in terms of race, language of origin, ethnicity, nationality, religion, generation to college, sexual identity, abilities and interests.
• Strong written and oral communication skills.
• Experience in advisement within a higher education setting.

DESIRED EXPERIENCE/QUALIFICATIONS:

• Experience planning, coordinating, and facilitating outreach programs.
• Knowledge of career exploration, demonstrated ability to work with students from diverse, ed. disadvantaged and non-traditional backgrounds.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to provide and analyze statistical data for periodic and end of year reporting.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated database management skills.
• Ability to establish priorities, meet deadlines, and attain growth-oriented goals.

COMPUTER SKILLS:

• Must possess excellent computer skills and be proficient in MS Windows, Word, Excel, etc.

Compensation:

• $28-$31 per hour

Position Status:

• Full-Time, non-exempt

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

WORK ENVIRONMENT:

• Variable work environments including non-traditional service areas.
• May work in cramped, crowded quarters.
• Position is on-site unless specific authorization from the manager.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• This position requires the ability to travel to remote locations and to load and transport admissions materials, displays, and other equipment.
• Some evening and weekend hours required, especially during orientation and examination seasons.
• Sitting and standing for extensive periods of time.
• Walking, stooping, reaching, climbing high and low levels.
• Lifting up to 25 pounds; carrying materials to various locations.
• Finger and hand movement and feeling sufficient for computer and equipment operations.
• Clear speaking, hearing conversationally, and seeing near and far.

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent variety of unrelated tasks. Constant calculating, interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity

Special Requirements:

• Ability to work effectively with a diverse community.
• As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, students, faculty, and staff must comply with the current CDU COVID-19 requirements as described on the CDU COVID-19 webpage. Please visit the CDU Return to Campus website or email the Campus Nursing Office at
• Conditional Employment:
• The employment status of this position is classified as “Conditional.” Conditional employment means that the job exists contingent upon continued funding and limitations of restricted funds or, the duration of a specific program, project, grant, or contract. Since your salary is funded by Title III and end date of 9/30/2026, your position is contingent upon the continued receipt of these funds. Continuation of your position is dependent, in part, upon funding availability. Furthermore, no work may be performed after the grant end date(s) unless you have received an extension in writing from a Dean, Division VP, or Human Resources.
• EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.
• Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Position: Cargo Handler

Job Description:

Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.

Core Responsibilities & Duties:

• 
  
• Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners
  
• Use handheld scanners to efficiently track and maneuver freight through our distribution network
  
• Accurately label boxes and prepare freight for shipment
  
• Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts
  
• Must be able to obtain certification and safely operate forklift and other machinery as required
  
• Verify documentation and condition of freight to assure quality standards are achieved
  
• Must be able to frequently lift and/or move up to fifty (50) pounds
  
• Must be able to occasionally lift and/or move up to ninety (90) pounds
  
• Maintain a clean and safe working environment
  
• Other duties as assigned
  

Job Requirements & Qualifications:

• 
  
• Excellent communication and problem solving skills
  
• Strong team player that thrives in a fast-paced environment
  
• Must be flexible to work weekends and overtime as needed
  
• Forklift and general freight handling knowledge is a plus
  
• Must be 18 or older
  

Forward Air is an Equal Opportunity employer.

Job Title: Business Development Representative

Location: Bozeman, Montana

Department: Sales

Reports To: Sales Director

Who We Are

Forward Farms™, under our parent brand 4K Cattle Company, is a family-and-employee-owned, fast-growing livestock and soil carbon measurement company. We are proud to bring America’s first carbon-neutral raised beef to market, currently showcased in over 1,000 stores across 10 states. With a consistent annual growth rate of over 30%, we are poised for continued expansion in both consumer-facing and B2B sectors. We are committed to industry-leading innovation and sustainability as we custom-process cattle at our facilities in Idaho and Washington.

Who You Are

You are a high-energy, motivated individual looking to kickstart your career in food, agriculture, or consumer packaged goods (CPG). You are a "hunter" by nature, thriving on the challenge of identifying new opportunities and initiating first contact with potential partners. However, you also possess the mindset of a hyper-organized administrator; you are exceptionally detail-oriented, proactive, and resourceful. You are comfortable working in a fast-paced environment where your organizational precision and persistence directly impact the company’s growth.

Position Summary

The Business Development Representative (BDR) is an entry-level role focused on the top of the sales funnel. Your primary mission is to identify, reach out to, and qualify new leads to build a robust sales pipeline for our Account Executive team. You will be the first point of contact for Forward Farms, representing our carbon-neutral beef products to retail, distributor, and foodservice prospects. This role provides a foundational path toward a career in high-level sales and account management.

Key Responsibilities

·       Lead Generation & Prospecting: Research and identify potential new accounts across retail, foodservice, and B2B channels.

·       Outreach: Execute high-volume outbound outreach through cold calling, personalized emailing, and LinkedIn networking.

·       Qualification: Qualify inbound leads generated by marketing campaigns and trade show events.

·       Sales Support: Deliver compelling introductory pitches that highlight our brand’s sustainability and innovation.

·       Scheduling: Schedule discovery calls and product presentations for the Sales Director and Account Executives.

·       Material Prep: Assist in the preparation of sales materials and proposals for accounts ranging from $500K to $5MM.

·       CRM Management: Maintain meticulous records of all outreach activities (your own and that of the other sales team members) and prospect details in our CRM software.

·       Reporting: Track and report daily/weekly performance metrics against lead generation targets.

·       Collaboration: Work with the marketing team to provide feedback on the quality of lead generation campaigns.

Required Experience and Skills

• Education/Experience: 0–2 years of experience in sales, customer service, or a related field; a passion for food, agriculture, or CPG is preferred.
• Communication: Excellent verbal and written communication skills with the ability to handle objections professionally.
• Soft Skills: Strong interpersonal skills and a persistent, results-driven mindset.
• Organization: Highly organized with strong follow-through and attention to detail.
• Tech Savvy: Proficiency with Microsoft Office Suite and a willingness to learn CRM systems.
• Travel: Ability to travel up to 40% for trade shows, industry events, and lead-generation networking.

Where It Is

This is a hybrid position based in Bozeman, Montana. You will be expected to work 3 days per week in the Bozeman office and 2 days remotely. Occasional regional travel is required for events and team meetings.

What It Pays

·       Base Salary: $50,000–$65,000 depending on qualifications.

·    Profit Sharing

·       Total OTE (On-Target Earnings): $75K+.

Benefits

·       100% company-paid individual health care coverage after 90 days.

·       401K with up to 3% company match after 1 year.

·       $5/day "Green Commute" incentive for using reduced fossil-fuel transportation.

·       $50/month phone allowance and $40/month health/recreation stipend (e.g., gym or ski pass).

·       Participation in the Company Stock Option Plan upon tenure satisfaction.

Syracuse, NY

Citizenship & Science Academy Elementary School is hiring for a Part Time Night Cleaner

Working hours: Flexible - approximately 5:00PM - 9:00PM

Main responsibilities and tasks:

1. To be responsible for cleaning certain parts of the school as allocated by the Operations Manager and following Health & Safety guidelines.

2. The safe use of chemicals and cleaning materials as instructed by the Operations Manager following Health and Safety guidelines and the use of Personal Protective Equipment (PPE)

3. To operate cleaning machinery in cleaning soft and hard surfaces, eg. vacuum cleaners and polishers following Health & Safety guidelines.

4. To maintain all School standards of hygiene and safety of all Cleaning equipment and Cleaning Closets in your charge.

5. To report any hazards, defects and any relevant factors of breakdowns of equipment that may be detrimental to safe working practices, immediately to the Operations Manager

6. Duties to include the following:

• Vacuum cleaning hard and soft floors
• Spot cleaning of spillages
• Wiping furniture, ledges, pipes, paintwork, doors and polishing door glass
• Emptying and cleaning bins
• Cleaning toilets including sanitary fittings and surrounds
• Mopping and spray cleaning hard floor surfaces
• Wiping and polishing and straightening furniture
• Replenishing janitorial supplies in toilets, etc
• Checking and closing windows, switching off lights after work
• Such other duties as may be allocated from time to time

Notes: During periods when the school is closed, routine cleaning is undertaken throughout the school. This may include stripping and sealing floors, high level dusting, wall washing, etc. Other duties as requested.

Equal Opportunity Employer

Science Academies of New York is committed to maintaining a working and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or those who participate in an equal opportunity investigation.

Location:

This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.

Who We Are:

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.

NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.

Job Purpose:

The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.

Primary Responsibilities:

• Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
• Collaborate with various business units to understand processes and collect data.
• Maintain and assist in the creation of content for internal and external communications.
• Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
• Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
• Assist in preparation and/or review of quarterly and final project reports.
• Maintain project information, collect and maintain data files/folders, develop presentations.
• Become trained and proficient in specified core functions within the organization.
• Perform other duties as requested.

Requirements:

• Must be a citizen of the United States.
• Must have or be eligible to obtain government security clearance.
• Must be fully vaccinated against COVID-19 unless legally exempt.
• Flexibility to work a hybrid schedule; three days in the office & two days home.
• Degree in Business Administration, Science/Technology or related field or a minimum of 5 years’ experience in an administrative role with customer service and/or technology focus.
• Critical thinking & problem-solving skills are required.
• Microsoft Office 365 experience.
• SharePoint functional knowledge.
• Effective communicator in written and oral formats.
• Demonstrated high level of organization and attention to detail.
• Demonstrated ability to develop and deliver suggestions for process improvements.
• Demonstrated customer service excellence.

This position is contingent upon the successful completion of a background screening, which may include checks for criminal history, driving records, financial history, and education verification, as permitted by law.

NCMS IS AN EQUAL OPPORTUNITY EMPLOYER

Key Responsibilities

• Document Leadership and Authoring:
• Provides medical writing leadership for clinical programs
• Acts as a medical writing subject matter expert and collaborates with the Clinical Science team to deliver on clinical documents including clinical study protocols and protocol-related documents (e.g. informed consent forms), clinical study reports, DSURs, Investigator’s Brochures, IND clinical summaries/overviews, and CTD components (e.g. Module 2 summaries)
• Partners with the regulatory function to ensure timely completion of high-quality regulatory documents including health authority meeting requests, briefing packages, responses to requests for information, and other documents as required for submissions
• Vendor Management: Provides guidance to external writers on prioritization, content and timeline development, and process management to support clinical development and regulatory activities
• Process Improvement:
• Develops medical writing best practices
• Partners with the Quality Assurance team to develop new and update existing Standard Operating Procedures for Medical Writing processes and all clinical documents to ensure compliance with ICH requirements

Position Requirements

• Master’s degree in a life science discipline from an accredited college or university; PharmD or PhD preferred
• Minimum of 8+ years of scientific or medical writing experience at a biotech/ pharmaceutical company or clinical research organization setting
• Expert knowledge of standard clinical regulatory document types and associated regulatory requirements (e.g. ICH guidance, FDA, EMA, Health Canada, Asia-Pacific regulations, etc.)
• Prior writing experience in Clinical Study Protocols, Clinical Study Reports, DSUR, Investigator’s Brochures, IND clinical summaries/overviews, CTD clinical summaries, and partnering with external investigators to support Investigator Initiated Study Trials
• Expert ability of Microsoft Office Suite, Adobe Acrobat, collaborative review management systems (e.g. SharePoint) and documents management (e.g. Veeva RIM)
• Experience in resource planning and management experience of contractors
• Excellent organization skills with a passion for delivering quality results
• Detail-oriented mindset with excellent verbal and written communication skills
• Self-motivated and able to work collaboratively
• Ability to “roll up sleeves” in a start-up environment and a positive can-do attitude
• Must be willing to work onsite at least 4 days a week

Kelly® Science & Clinical is seeking a Document Control & Training Manager for a Direct Hire position at a leading specialty pharmaceutical company in Sacramento, CA. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Salary:

$80-90k

Overview:

In this role, you will lead and mentor teams to manage document control and GMP training programs, ensuring regulatory compliance and inspection readiness, driving digital transformation, supporting cross-functional collaboration, and fostering a culture of continuous improvement and operational excellence within a fast-growing pharmaceutical and biotech organization.

Schedule:

Monday-Friday, standard working hours

Responsibilities:

• Lead and Develop Teams: Direct, mentor, and inspire the Document Control and GMP Training teams, fostering growth, accountability, and continuous improvement.
• Set Strategic Direction: Establish KPIs, objectives, and overall strategy for document control and training in alignment with organizational quality goals.
• Champion Regulatory Compliance: Ensure robust document management and training programs meet global regulatory requirements (21 CFR 210/211, EU GMP) and maintain inspection readiness.
• Oversee Document Lifecycle: Supervise the creation, organization, revision, archival, and retrieval of critical documents such as SOPs, Master Batch Records, and logbooks for multi-product/multi-site operations.
• Manage GMP Training Programs: Oversee employee training curricula, ensuring all staff are qualified, compliant, and prepared for evolving processes or regulatory changes.
• Drive Process Improvement: Proactively identify workflow bottlenecks, elevate document control best practices, and implement scalable solutions across the organization.
• Lead Digital Transformation: Act as the Business System Owner for electronic document and training management systems, overseeing system configuration, validation, and integrity per regulatory standards (21 CFR Part 11).
• Support Audits and Inspections: Represent quality systems during FDA/EMA audits, regulatory inspections, and customer visits, and deliver improvement strategies to leadership.
• Collaborate Cross-Functionally: Work closely with QA, Manufacturing, Regulatory, IT, and Engineering teams to drive seamless quality operations and support remediation efforts as needed.
• Uphold Culture and Standards: Set clear policies and productivity benchmarks, promote ethical practices, and cultivate a strong culture of operational excellence and compliance company wide.

Qualifications:

• Bachelor’s degree in Science, Engineering, or related field, Master’s degree strongly preferred.
• 8+ years of QA experience in a GMP-regulated environment.
• 3+ years of people management experience.
• Extensive knowledge of cGMP (21 CFR 210/211), EU GMP, GDP, 21 CFR Part 11, and ALCOA data integrity principles.
• Demonstrated expertise as a Business System Owner for digital Document Control/Training systems.
• Proven experience supporting successful regulatory inspections and customer audits.
• Superior project management, change leadership, and communication skills.

General Noli USA Inc., headquartered in Modena, Italy, is a global leader in freight forwarding and logistics. With over 125 years of industry expertise, we are proud to be part of a prestigious logistics group offering comprehensive import/export services, customs brokerage, and third-party warehousing solutions.

Job Description

We are currently seeking a dedicated and detail-oriented Customs Entry Writer to join our dynamic customs brokerage team. This is an excellent opportunity for professionals passionate about international trade and customs compliance.

Job Type: Full-Time

Location: Jamaica, NY 11434

Work Arrangement: On-site (Hybrid option may be considered post-probation)

Qualifications

• High School Diploma or GED required
• 2–3 years of relevant experience preferred (entry-level candidates with strong dedication will be considered and trained)
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Intermediate to Advanced)
• Highly organized with the ability to multitask effectively
• Must be able to work on-site (Hybrid option may be considered post-probation)
• Team-oriented with a willingness to adapt and learn
• High ethical standards and professional integrity

Key Responsibilities (Training Provided)

• Utilize ACE/ABI systems for customs entry processing
• Apply knowledge of the U.S. Harmonized Tariff Schedule
• File ISF and customs entries, including clearances for agencies such as FDA, USDA, APHIS, TTB, FSIS, TSCA, etc.
• Collaborate with internal departments to collect necessary documentation
• Monitor release status and coordinate inspections when required
• Issue Delivery Orders and coordinate with trucking partners
• Ensure compliance with federal regulations throughout the clearance process
• Complete billing in a timely manner
• Conduct self-audits to ensure all customs formalities are met before closing files
• Stay current with industry regulations and updates
• Familiarity with additional government agencies (FDA, USDA, Fish & Wildlife, EPA) is a plus

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Vacation, Sick Leave, and PTO

Additional Information

Commute Requirement: Must be able to commute to Jamaica, NY 11434

Relocation: Candidates must relocate prior to starting work (if applicable)

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

1. Responding to queries on the phone, via email, in person, or through remote access.
2. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
3. Training computer users.
4. Training other staff on troubleshooting and diagnosing problems.
5. Gaining feedback from customers to improve training methods.
6. Writing and editing training manuals.
7. Running reports and analyzing common complaints and problems.

1. An Associate's degree in computer science or related field.
2. A strong working knowledge of computer systems, hardware, and software.
3. Good problem-solving, analytical, and team-working skills.
4. Excellent communication and interpersonal skills.
5. An openness to learning new technologies.