Fortune Jobs in Usa

Overview:

Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Rancho Cordova, CA 95670

*** Duration: 3+ months

Important:

• Schedule: Monday–Friday, 9:00 AM–6:00 PM PST
• Work Arrangement: Initial training onsite; remote work permitted after training completion

Job Overview:

The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment.

Job Functions:

• Respond to inbound 800-line calls and complete outbound support calls.
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed.
• Assist beneficiaries with enrollment transaction requests, as applicable.
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines.
• Ensure adherence to contract compliance provisions relevant to the role.
• Follow all position-specific policies and procedures while meeting quality and production expectations.

Required Qualifications:

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in customer service, call center, or a related field.
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy and ability to quickly learn new software programs.
• Ability to follow procedures and meet established quality and productivity standards.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.

Preferred Requirement:

• Experience in a health or human services environment.
• Prior public-facing call center experience.

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

• Project Management experience delivering large and/or complex cross-functional initiatives
• Advanced proficiency in Excel, Power BI, and PowerPoint for dashboarding and executive reporting
• Proven track record of managing multiple workstreams, dependencies, and decision gates
• Demonstrated ability to facilitate governance meetings and drive closure on action plans
• Excellent communication and presentation skills to effectively communicate with all levels of the organization
• Strong organizational skills to manage multiple timelines and priorities
• Ability to translate operational complexity into clear, actionable insights for leadership
• Experience with RAID log management and risk/issue escalation processes

Key Responsibilities

• Own the integrated initiative plan across all charters (Ops, Supply Chain, Merchandising); consolidate actions, owners, due dates, dependencies, and decision points into one master plan
• Run operating cadence and governance; facilitate weekly/biweekly reviews and keep teams aligned to meeting agenda pillars
• Drive closure on Retail Ops Charter actions; track and unblock items including ROM schedule reviews, delivery window standardization, truck completion visibility/automation work, dairy breakdown workflow teardowns, and store-tier labor frameworks
• Manage cross-functional dependencies; ensure Retail Ops actions relying on Supply Chain/Transportation/Tech (e.g., delivery windows, Transview/SAGE integration) have clear handoffs, timelines, and escalation paths
• Coordinate scorecard and dashboard alignment; ensure consistency between front-page dashboards, top-item dashboards, and executive scorecard; establish shared definitions (e.g., ORAD vs OTIF) and a single source of truth
• Maintain issue/risk management and escalation; keep RAID log current and escalate blockers (late deliveries, under-scheduled hours, misaligned delivery windows, change-out week labor gaps) with recommended options
• Track value and outcomes; translate initiative progress into expected outcomes (e.g., OOS recovery value, productivity gains) and communicate status to leadership
• Develop standardization and playbooks; partner with Retail Operations leaders to document repeatable operating guidelines (e.g., delivery window principles by department, scheduling best practices, dairy coverage guardrails by tier)

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

 

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts

• Diagnose needs and apply Organization Development techniques to help drive organizational, team, and employee effectiveness
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Establish means to measure the success of change initiatives.
• Conduct regular evaluations to assess the impact of change initiatives in support of business objectives

• Bachelor’s degree preferred with specialized coursework in HR, I/O Psychology, Organizational Development, Organizational Behavior, or related disciplines.?
• 3-5 years of Change Management and/or Organization Development experience; PROSCI Change Management Certification preferred
• Experience supporting complex change initiatives- e.g., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes.
• Excellent verbal and written communication skills with ability to influence at all levels, including facilitating inclusive meetings of all sizes
• Collaborative relationship builder and team player
• Strong project management skills including fluency with MS Office and Teams and a willingness to embrace new technologies.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9

To apply, please send resume and cover letter, including salary requirements, to , and indicate “Operations & Engagement Coordinator” in the subject line. Applicants not indicating specific salary requirements for the role will not be considered. 

*****MUST send emails to ****

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Position Description:

The Operations & Engagement Coordinator provides support for a boutique health policy consulting firm, with an emphasis on providing policy, business strategy, and engagement solutions to clients including some of the country’s top health plans, provider organizations, industry coalitions, and innovators. The Operations & Engagement Coordinator will specifically support daily one of the firms’ partner clients, the National Partnership for Healthcare and Hospice Innovation (NPHI), the national organization representing not-for-profit hospice programs across the nation supports. The Operations & Engagement Coordinator directly supports NPHI’s senior leadership team and other leaders as directed. The ability to multitask, stay organized and thrive in a fast-paced work environment are core requirements of the position. This position is full-time and reports to the NPHI Vice President of Member Engagement & Programs. The NPHI office is located in Washington, D.C., and the position can be primarily remote with approval and strong results. The role includes occasional travel.

Compensation:

$60,000 - $65,000 (annual base salary). Final compensation will be commensurate with education and experience. We offer a flexible work environment and competitive benefits package, including health insurance, paid time off, and retirement options.

Key responsibilities:

·       Manage complex calendars and priorities; anticipate needs, sequence meetings

·       Coordinate multi-party meetings (internal/external): schedule & confirm

·       Produce key logistics for member collaboratives, workgroups, and special events (agenda templates, timelines, briefing packets, minutes)

·       Track action items and follow-ups to closure; maintain clean documentation and version control

·       Maintain member rosters, distribution lists, and simple status trackers; produce clean summaries and engagement updates

·       Maintain organized digital files and shared drives; uphold confidentiality and standard process

·       Maintain member database across various platforms; follow up with members in a timely, professional manner

·       Use Outlook/Zoom and Microsoft 365/Google Workspace; create/update concise standard operating procedures and checklists for recurring processes (meeting production, materials prep, invite management)

·       Execute short, well-scoped projects for leaders and colleagues; surface risks early and propose practical solutions

·       As needed coverage of phones and mail

·       Make travel arrangements, including booking flights and making hotel reservations.

·       Support membership management, including updating member rosters, confidentiality agreements, and member tracking

·       Create membership engagement annual reports

·       Manage tasks related to the NPHI Innovation Lab, Education, Annual Summit and other related meetings including support for special projects, as assigned

·       Other duties as assigned

Required Qualifications:

·       Bachelor’s degree and 2-3+ years of executive support, program coordination, or operations experience (association, health policy, healthcare, nonprofit, or consulting preferred).

·       Advanced proficiency with Outlook, Word, PowerPoint, Excel, and Zoom; strong document hygiene and version control.

·       Excellent writing, proofing, and interpersonal communication skills; demonstrated discretion with sensitive information.

·       Proven meeting production skills: agenda templating (with Staff Liaison partnership), materials prep, notetaking, and follow-through.

·       Ability to work on-site as needed and support occasional in-person meetings/events.

·       Strong organization and planning skills

·       Very detail oriented

·       Self-managed to use initiative and time management to prioritize work and deliver results.

·       Ability to properly handle confidential and sensitive matters in person, over the phone and in writing.

·       Strong interpersonal and relationship-building skills.

·       Excellent organizational skills with the ability to multi-task and prioritize tight deadlines.

·       Professional demeanor and presence including the ability to handle confidential information. 

·       Must have a desire to work in a fast-paced, dynamic environment and to meet the needs of multiple demands as they arise.

Preferred Qualifications:

·       Experience supporting senior leaders and coordinating committees/boards.

·       Event production (virtual and in-person) and coordination with external partners.

About National Partnership for Healthcare and Hospice Innovation:

NPHI is a collaborative of 100+ not-for-profit, community-integrated hospice and palliative care providers dedicated to ensuring patients and their families have access to care that reflects their individual goals, values, and preferences. Representing providers from 35 states and the District of Columbia, NPHI and its members help design more innovative and effective models of care, advocate for comprehensive and community-integrated care customized to meet each person's unique needs, and build collaboration between national thought leaders, decision-makers, and other healthcare stakeholders to improve hospice care. Healthsperien holds the management contract for NPHI, and the organization operates under the Healthsperien umbrella of partnership clients.

About Healthsperien:

Healthsperien, LLC is a Washington, D.C.-based policy, research, and health care consulting firm focused on strategic, regulatory, legislative and implementation issues. With our D.C. team, we operate at the intersection of public policy, business, analytics, and strategic relationships and coalition engagement. We bring a “system” perspective to our work and specialize in payment and delivery models, regulatory issues facing Medicare, Medicaid and commercial payers, and emerging trends in value-based payment. Healthsperien works with an array of Fortune 500, community-based, and national, not-for-profit organizations. Our clients include health plans and care providers, stakeholder coalitions, organizations focused on payment and delivery reform, and others interested in more effective use of technology and data and analytics.