Fortune Cookie Origin Jobs in Usa

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

, Inc. has consistently been at the forefront of innovation and customer experience for more than 50 years. As the gifting category evolves, discoverability, cultural relevance, and creator-driven influence have become critical drivers of brand growth and customer engagement across digital platforms.

We are seeking a commercially minded, culturally fluent marketing leader to build and lead our Creator & Cultural Growth engine across our portfolio of brands, including 1-800-Flowers, Harry & David, Cheryl’s Cookies, and Personalization Mall.

The Director, Creator & Cultural Growth will own the strategy and execution of our creator ecosystem, influencer partnerships, and organic social platforms, ensuring these channels drive measurable business impact while strengthening brand authority and discoverability.

This leader will define how creators, culture, and community contribute to growth — pairing compelling storytelling with disciplined measurement and a clear connection to revenue outcomes.

The role requires both strategic thinking and operational leadership: building a scalable creator strategy, growing high-performing organic channels, and developing a strong team that can translate campaign narratives into culturally relevant platform execution.

Key Responsibilities

Creator & Influencer Strategy

• Develop and lead the enterprise influencer and creator strategy aligned to campaign priorities and brand positioning.
• Build a structured creator ecosystem that includes cultural creators, and scalable UGC contributors.
• Identify and cultivate creator partnerships that expand reach, authority, and customer relevance across priority platforms.
• Ensure creators express the brand authentically while maintaining consistency with brand storytelling and campaign narratives.
• Establish clear frameworks for creator partnerships, contracts, governance, and rights management.

Organic Social Platform Growth

• Own and grow organic social presence across priority platforms including TikTok, Instagram, Pinterest.
• Define the role of each platform within the broader marketing ecosystem, ensuring each contributes to discoverability, engagement, and demand.
• Develop scalable publishing and content systems that enable consistent platform growth across multiple brands.
• Identify emerging cultural trends and platform shifts that create new opportunities for brand relevance.

Creator Commerce & Demand Generation

• Develop programs that connect creator influence to measurable demand generation and commerce outcomes.
• Support social commerce initiatives such as TikTok Shop and creator-driven merchandising opportunities.
• Partner with Merchandising and Brand Marketing to ensure creator programs support key product stories and revenue moments.
• Ensure creator and organic programs contribute meaningfully to customer acquisition, engagement, and repeat purchase behavior.

Measurement, Economics & Commercial Accountability

• Define and defend measurement frameworks for creator, influencer, and organic social programs.
• Establish KPIs tied to discoverability, engagement, creator contribution to revenue, and customer acquisition.
• Partner with Marketing Investment & Forecasting to evaluate ROI, incrementality, and long-term customer value.
• Translate creator and cultural activity into clear business outcomes and executive-level reporting.

Cross-Channel Alignment & Story Integration

• Ensure creator and organic programs align to the active campaign story and seasonal narrative.
• Collaborate closely with Brand Marketing Managers to translate campaign themes into culturally relevant platform expression.
• Partner with PR, Media, and Partnerships teams to ensure creator activity reinforces — rather than fragments — the brand message in market.

Team Leadership & Capability Building

• Recruit, develop, and lead a high-performing Creator & Cultural Growth team.
• Establish clear roles across influencer partnerships, organic social leadership, and UGC operations.
• Create repeatable processes, playbooks, and performance standards to scale the function effectively.
• Build a team culture grounded in experimentation, accountability, cultural awareness, and commercial impact.

Qualifications

• 8–12+ years of experience in influencer marketing, social media strategy, or creator ecosystem leadership within digital, retail, or eCommerce environments.
• Proven ability to develop and scale creator and influencer strategies that drive measurable business results.
• Strong commercial orientation with the ability to connect creator activity to revenue outcomes, customer acquisition, and lifetime value.
• Deep understanding of social platforms, creator economics, and cultural trends shaping consumer behavior.
• Experience building and managing high-performing teams.
• Ability to collaborate cross-functionally with Brand Marketing, Media, Creative, PR, etc.
• Entrepreneurial mindset with comfort operating in fast-moving, test-and-learn environments.
• Digital or eCommerce experience strongly preferred.

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Which Wich
- 59 N.

Koenigheim
- [Crew Member / Food Service] As a Team Member at Which Wich you'll: Be the primary point of customer contact; Provide customers with an excellent experience with a fast- friendly- and efficient and by delivering a quality and consistent product every time in a clean and inviting environment; Prepare quality finished products (wiches- bowlwiches- cookies- ice cream- etc.) efficiently per recipe manual standards; Comply with health and safety standards for food- cleanliness- and safety...Hiring Fast >>

At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.

We offer competitive base pay, sign on bonus, health coverage, tuition reimbursement, and two weeks of vacation after a year of service.

Summary:

Reporting to the Store Manager, provides quality customer service by ensuring prompt, friendly, and courteous service. Performs cashiering, housekeeping and stocking duties.

Essential Duties & Responsibilities:

• Provides quality customer service by greeting each customer in a prompt and timely manner
• Performs cashiering duties according to the AIM Cash Policy
• Follows Techniques of Alcohol Management (TAM) policies/procedures
• Follows Tobacco Sale policies/procedures
• Follows security and safety policies/procedures
• Checks in new merchandise in a timely manner
• Performs stocking and pricing duties
• Maintains a clean store environment by performing housekeeping duties

Daily Duties:

• Provides quality customer service by greeting each customer in a prompt and timely manner
• Performs cashiering duties according to the AIM Cash Policy
• Follows security and safety policies/procedures
• Performs housekeeping duties as assigned by Store Manager or company procedures

Periodic Duties:

• Attends monthly store meetings
• Attends training classes

Occasional Duties:

• Checks in new merchandise in a timely manner
• Performs stocking and/or pricing duties in a timely manner
• Cleans gasoline pumps as needed
• Performs miscellaneous housekeeping duties as needed
• Assists in covering other locations as assigned
• Performs other duties as assigned

QUALIFICATION REQUIREMENTS:

Skills/Knowledge:

• Requires mathematical ability for proper cash handling
• Ability to provide prompt, friendly and quality customer service
• Ability to perform stock/inventory duties
• Ability to perform assigned housekeeping duties

Education/Training:

• High School Diploma or equivalent.
• Successfully completes Sales Associates Training Class (BSAT).
• On the job training provided by the Manager and Assistant Manager.

Experience:

• None required

WORKING CONDITIONS:

• Works indoors under regular store conditions
• Works outdoors under regular weather conditions as needed

Equipment use:

• Continuous use of the cash register, gas console, coffee maker, and safe
• Frequent use of pricing gun, overhead cigarette racks, fast food and equipment and cleaning supplies.
• Occasional use of pretzel/cookie oven
• Occasional use of calculator, hooking up C02 soda fountain air pressure dispenser tank and BIB Bag-In-A-Box syrup dispensers

Work Hours:

• Employment status may vary as follows:
  • Full-time (35 hours/wk or more)
  • Part-time+ (20 hours/wk or more)
  • Part-time - (19 hours/wk or less)
• Sunday - Saturday availability
• Flexible availability to work varied shifts (i.e. day, night, swing, or graveyard)
• Extended hours as assigned

MENTAL DEMANDS:

• Continuously requires attention to detail, concentration, alertness, and mathematical skills

PHYSICAL DEMANDS:

• Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision.
• Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons.
• Seldom requires sitting, running and visiting/working at other sites.

COMMUNICATION DEMANDS:

• Continually talks to customers/clients and meets request of customers
• Frequently talks to co-workers and receives instructions
• Occasionally meets requests of co-workers
• Seldom talks to outside trade persons/vendors, talks on the telephone, trains/gives instructions and reads

Goodcents in Peoria is now hiring! Enjoy a friendly, clean and energetic work environment with discounted meals, flexible schedules, and competitive wages! Starting wage is $16-$17 hour, including tips! Even better, no late nights to cut into your social life! We're recruiting part-time and full-time Crew Members at our Goodcents location 8940 W Bell Rd Ste B-107, Peoria, AZ 85382. This opportunity will provide you industry-leading training both online and in the restaurant.

Additionally, we offer:

• Flexible schedules
• No late nights
• A fresh, grease-free, positive work environment
• Meal discounts
• Recognition awards
• The most delicious cookies in town
• The opportunity to do good in your community

Our crew members welcome our guests, make them feel at home, craft their meals and deliver \"The Goodcents Experience.\"

• Provide top-quality customer service
• Bake our famous bread, run a slicer, and dress sandwiches
• Run a register
• Maintain the highest level of cleanliness
• Sort and maintain inventory

As part of the team:

• Good communication skills are a must
• No previous experience or educational level is required. Goodcents will provide on-the-job training.
• Must be able to perform duties including standing, bending, repetitive twisting at the wrist, walking for the duration of an entire shift, lifting 10 pounds frequently and up to 40 pounds infrequently.

Location: 8940 W Bell Rd Ste B-107, Peoria, AZ 85382

Position: Account Recovery Specialist

Location: Milford, OH (Onsite)

Duration: FTE/ Direct Hire

Job Description:

The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.

• Perform SOP driven review of cases received in workflow
• Validate customer details including name, registered email ID, and account usage patterns
• Verify the reason for account lockout such as:

– Enabling Two Factor Authentication (2FA)

– Cookie or login verification issues

–Ownership change or account recovery processes

• After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst
• Follow SOPs, compliance guidelines, and client policies
• Meet process KPIs including AHT, Quality and Compliance adherence.
• 0-2 years of experience (BPO/BPS preferred).
• Strong communication skills (verbal and written).
• Ability to handle high-sensitivity customer data with confidentiality.
• Proficiency in navigating different systems and tools.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Eager to learn.

Salary Range :: $35,000 - $38,000 a year

Elevate Your PT Career with Aviator Home Health

Join our Elite Home Health PT Team!

Whether you're a new grad ready to launch strong, a seasoned pro looking for your next big move, or new to home health and excited to grow — We want YOU!

Aviator Home Health is transforming home health in the DFW area with our dynamic therapy team, rooted in proven, evidence-based methods and a trusted philosophy of delivering the highest level of skilled, personalized care . Hands-on, no cookie-cutter treatments — just real impact!

Compensation: Serious Earning Power with No Limits

Sign-On Bonus up to $10,000 for qualified therapists

Let's get your bags packed and ready to soar!

- Base Salary Range: $90,000 – $125,000+ (based on education, experience, location, effort and more)

- Coverage Area: Keller, Colleyville, Hurst, Euless, Bedford, North Richland Hills, Haltom City area (15-25 mile radius)

- Productivity Model (Clinician-Friendly, Clinician-Choice): exceed it and unlock generous bonuses

- Unlimited earning potential— clinicians control their income; the more efficient and dedicated you are, the higher you go. Effort = Earnings, with NO CEILING!

*Also Hiring for PRN PT positions! Inquire for more details

Full-Time Benefits Package That Cares for You

- Generous Paid Time Off

- Medical Insurance (HSA eligible)

- Dental Insurance

- Vision Insurance

- 401(k) after 12 months

- Supplementary Benefits

- Complimentary $25,000 Basic Life & AD&D

- Supplemental Group Life & AD&D for spouse/children

- Mileage Reimbursement

Why Join Aviator Home Health?

Join an established, reputable leader in clinical excellence. Proudly serving the DFW area for over 10 years with a proven track record of award-winning, patient-centered care. We're a locally owned and operated agency, founded and managed by dedicated clinicians that truly understand the challenges and rewards of home health from the inside out.

We empower our therapists to thrive with genuine support, professional growth opportunities, and a strong emphasis on work-life balance so you can focus on making a meaningful difference in patients' lives every single day. We love and value our employees deeply, knowing our success is built on your expertise, passion, and dedication.

Here, you're never just a solo field clinician — you're part of a tight-knit CLINICAL TEAM backed by unparalleled office and management support.

Together, we deliver genuine hands-on care, collaborate closely, and create lasting impact. When our team soars, our patients soar even higher.

Come be part of a compassionate, growing team that's clinician-led and patient-first — where your contributions truly matter!

Your Key Responsibilities as a Physical Therapist

- Perform initial/ongoing assessments (including OASIS) to identify needs, functional levels, and home health eligibility

- Create and update personalized Plans of Care with physicians and care team

- Deliver therapeutic treatments and assess equipment needs

- Track outcomes and coordinate effective discharge planning

- Apply infection control and standard precautions

- Manage assignments within your education/competence

- Supervise PTAs and HHAs appropriately

- Document accurately and timely

- Fulfill CE requirements and join in-services

- Communicate effectively with patients, families, and staff

- Champion agency philosophy, policies, and professional growth

- Use technology confidently for all job functions

Qualifications We're Seeking

- Education: BS in Physical Therapy (or higher) from an APTA-approved program

- Licensure: Active Texas PT License + valid Texas Driver’s License

- Skills: Solid therapy practice standards, great interpersonal skills, current BLS CPR (healthcare provider), DME knowledge

- Transportation: Reliable vehicle with current auto liability insurance

- Experience: Home health preferred; EMR HomeCare HomeBase a plus

Aviator Home Health is clinician-led, patient-focused, and growing fast — your expertise belongs here!

Ready to join a team that's passionate about excellence and unlimited potential?

Apply now — take flight with Aviator and help further redefine home health PT!

Contact us or visit our careers page today.

serving Dallas/Fort Worth and beyond — your next chapter starts here!

Elevate Your Therapy Career: Join Aviator Home Health as a PTA and Soar to New Heights!

Are you ready to launch your career into the stratosphere? At Aviator Home Health, we're not just offering a job—we're inviting you to join an elite team that's transforming home health physical therapy in the DFW area. Whether you're a new grad ready to take off strong, a seasoned pro looking for your next big move, or new to home health and excited to grow, we've got the perfect runway for you!

Why Join Aviator Home Health?

We're an independent, clinician-led, locally owned agency with over 10 years of award-winning, patient-centered care. Founded and managed by dedicated clinicians who understand the challenges and rewards of home health from the inside out, we deliver evidence-based, hands-on, personalized treatments—no cookie-cutter approaches, just real impact. You'll thrive in a supportive environment that empowers you with genuine support, professional growth opportunities, and a strong emphasis on work-life balance. As part of our tight-knit clinical team, you'll never fly solo; our unparalleled office and management support lets you focus on making a meaningful difference in patients' lives every day. When our team soars, our patients soar even higher!

Unlimited Earning Potential That Rewards Your Drive:

- Sign-On Bonus: Up to $5,000-$10,000 for qualified Physical Therapist Assistants—let's fuel your journey right from the start!

- Coverage Area: Frisco/McKinney area with a 15-25 mile radius for focused, efficient routes.

- Base Salary: $70,000–$100,000, based on your education, experience, location, effort, and more.

- Productivity Model: Meet our clinician-friendly weekly quota and unlock generous bonuses—the sky's the limit with no ceiling on earnings! Clinicians control their income; the more efficient and dedicated you are, the higher you go. Effort = Earnings, plain and simple.

- PRN positions also available for flexible opportunities.

Benefits That Keep You Grounded and Secure:

We value our employees deeply, so our full-time package includes:

- Generous Paid Time Off for essential recharge.

- Comprehensive Medical (HSA-eligible), Dental, and Vision Insurance.

- 401(k) after 12 months, plus complimentary $25,000 Basic Life & AD&D (with supplemental options for spouse/children).

- Mileage Reimbursement to cover your travels.

- Supplementary benefits and ongoing professional development, including mandatory continuing education and in-service programs.

Your Role: Make an Impact from Day One

As a Physical Therapist Assistant, you'll perform services planned, delegated, and supervised by the PT; use effective interpersonal relations and communication skills to teach patients and families; complete appropriate documentation in a timely manner; apply concepts of infection control and standard precautions; accept clinical assignments consistent with your education and competence; meet mandatory continuing education requirements and participate in in-service programs; demonstrate commitment, professional growth, and competency; and be proficient and comfortable using technology for communication and essential job functions. Prior experience as a PTA is a plus, but new grads are welcome—home health preferred (EMR HomeCare HomeBase a bonus)!

Qualifications We're Seeking:

- Graduate of an accredited school of physical therapist assistant with an Associate Degree in Physical Therapist Assistant.

- Current Texas State License to practice as a physical therapist assistant.

- Solid therapy practice standards, great interpersonal skills, current BLS CPR (healthcare provider), and DME knowledge.

- Reliable vehicle with current auto liability insurance.

At Aviator, your expertise is the engine of our success. Join a compassionate, growing team that's clinician-led, patient-first, and passionate about excellence—where your contributions truly matter and help redefine home health PT!

Ready to take flight? Apply now at or reply to this message to connect. Let's chat about how you can become part of our high-flying crew!

Proudly Serving Dallas/Fort Worth and Beyond Since 2014 – Your Next Chapter Starts Here!

Pay: $50.00 - $60.00 per hour

Why This Is a Great Opportunity

• Lead architecturally distinctive, high-end custom home builds where craftsmanship actually matters
• Strong hourly pay plus overtime at time-and-a-half, with regular increases based on performance/experience
• Real support: company-provided iPhone + laptop, mileage reimbursement for job-related driving
• Solid long-term package: employer-paid medical for the employee after a 60-day waiting period + 401(k) with company match
• Stable, reputable builder with a long track record and a steady pipeline of upcoming projects

Location

• On-site in the Santa Barbara area (you’ll be out in the field running high-end residential jobs where decisions get made)

Note: (Must-have qualifications)

• Must have 10+ years in construction and 5+ years supervising or managing high-end custom residential projects (this is non-negotiable)
• Must be organized, detail-oriented, and computer proficient
• Must have strong communication and leadership skills

About Our Client

Our client is a boutique general contractor specializing in architecturally distinctive, high-end custom residences throughout Santa Barbara. They’re known for craftsmanship, precision, and white-glove service, partnering closely with top architects, designers, and discerning homeowners.

Job Description

• Run day-to-day jobsite operations as the Superintendent on high-end custom residential builds
• Drive the schedule, quality, and field execution to deliver projects on time and within budget
• Coordinate subcontractors, vendors, architects, designers, and clients to keep work moving smoothly
• Enforce safety, jobsite standards, and clean, professional site operations
• Uphold a high bar for craftsmanship, integrity, and client experience throughout the build

Qualifications

• 10+ years of construction industry experience
• 5+ years supervising and or managing high-end custom residential construction projects
• Strong leadership, communication, and relationship management skills
• Highly organized, detail-oriented, and computer proficient
• Track record of successful project execution in luxury or high-end residential environments

Why You’ll Love Working Here

• You’ll be trusted to run the job, not micromanaged
• Work is premium, detail-driven, and design-forward (not cookie-cutter production)
• Clear path to grow with a stable builder and steady future pipeline
• Benefits that matter for field leaders: medical, 401(k) match, tools provided, mileage reimbursement

JPC-533

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance