Flintk12 Com Ceo Jobs in Usa

Are you a dynamic leader with a passion for improving patient care? At ChenMed, we're more than just a healthcare provider we re revolutionizing senior care.

Join our rapidly expanding team and play a pivotal role in transforming lives.

About the Role: As a Center Clinical Director you'll lead our care team while also engaging in various market-specific duties.

Are you a dedicated leader passionate about improving patient care? ChenMed is not just another primary care provider we are an organization committed to transforming senior healthcare.

We re looking for an innovative and driven Clinical Director to join our team and make a real difference.

Los Angeles, CA area Community Health Center Chief Medical Officer Opening Permanent position Federally qualified health center is looking for a CMO to lead its medical staff.

Position is a mix of clinical and administrative duties (1-2 days per week).

Base salary range in the $300,000
- $350,000 range.

Background in primary care (Family Medicine/Internal Medicine) is ideal.

BE/BC needed.

2-5 years of clinical and administrative experience needed.

Salary Range: $60-70k base +Monthly Commission Payout (Average OTE $140k+/ Top 25% 200k+ in year 1)

Overview

is the fastest-growing real estate portal in the industry, and we are driven to be #1. CoStar Group has 20+ years' experience in leading and growing digital marketplaces, and we pride ourselves on continually improving, innovating, and setting the standard for property search and marketing experiences. Just ask Brad Bellflower, Chief Change Officer at . After its acquisition in 2014, quickly turned into the most popular place to find a place. We have achieved success at the highest level – and we’re doing it again with the new . With we’re building a brand on the cusp of defining the industry. We’re looking for big thinkers, high achievers, and creative professionals ready to influence a new age of homebuying within a tried-and-true, award-winning company.

Learn more about .

Role Description

As a Account Executive, you will be part of a dynamic team that operates as a strategic digital marketing partner to the residential real estate industry. Through engaging virtual sales presentations, you will advise and sell subscription marketing solutions that will enable customers to achieve their residential real estate marketing goals. You will be responsible for growing revenue by prospecting new customers and identifying and developing marketing solutions that fit their needs.

All new sales associates receive extensive classroom training, ensuring they are equipped with the product and industry knowledge they need to build market credibility, proudly represent our brand, and achieve career success. You will become an expert in digital marketing solutions and develop a deep understanding of the residential real estate industry.

Responsibilities

• Relationship Management – Develop strategic relationships with customers to drive advertising revenue through a subscription model and be an essential component of their strategic marketing plan
• New Business Development – Conduct outbound phone calls to prospect for new opportunities through cold calling and other proactive outreach methods to develop a sales pipeline and close new business
• Educate customers on the value of through virtual demonstrations
• Initiative/Action Oriented – Meet and exceed monthly sales goals and performance metrics
• Teamwork – Partner with colleagues to drive revenue
• Customer Focus – Develop strong customer relationships by delivering outstanding customer support through regular communication, sharing valuable insights, and offering appropriate solutions
• Live the CoStar Core Values

Basic Qualifications

• Bachelor’s degree required from an accredited, not-for-profit college or university OR commensurate experience as a full time Residential Real Estate Agent and High School Diploma
• 2+ years of corporate experience in either a B2B or B2C sales role
• Proven track record of success in a sales environment, meeting sales targets and all KPIs.
• Experience managing and growing customer relationships through the entire customer life cycle.
• Excellent written and verbal communication skills, with strong interpersonal skills and the ability to connect with a variety of audiences.
• Proven track record of commitment with previous employers.

Preferred Qualifications & Skills

• Experience selling digital marketing and advertising in the residential real estate industry with a focus on new home construction.
• Experience managing and growing customer relationships through the entire customer life cycle.
• Experience working in a start-up environment and possess the ability to be flexible and adapt to changing situations at a high-growth company.
• Ability to analyze data and provide strategic insights to customers.
• Self-starter who can work within a team environment as well as independently, while being highly organized with a strong attention to detail.
• Proven presentation and demonstration skills using web-based meeting applications like Zoom, Microsoft Teams, etc.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Job Title: Warehouse Manager - Bilingual Mandarin Required

Location: Perth Amboy, NJ

Pay Range: $90,000 - $120,000

Who We Are

At , also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings ’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one

Learn more about who we are and what we do: The Team

You’ll be joining our JD Young Internship Pathway, designed to give early-career talent hands-on experience , supporting the building and improvement of our Job Families for Job Profiles Logistics Warehouse and Supply Chain Management Team. We value curiosity, collaboration, and the confidence to take ownership in a fast-moving environment, helping you build real skills and make real impact from day one.

Operational Leadership:

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem-solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred Qualifications

• Prior experience with high-volume e-commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast-paced, deadline-driven environment

is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

【About 】

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, is China’s largest retailer by revenue.

Learn more about us:

is a fast-growing private aviation firm with 17 years of experience elevating the standard in private travel. We combine entrepreneurial energy with white-glove service for a discerning global clientele, and we’re building a modern, high-impact marketing engine to match.

We're seeking a Brand and Content Specialist to serve as the guardian and amplifier of the brand. This role sits at the intersection of brand strategy, content creation, and campaign execution —ensuring every touchpoint reflects our commitment to excellence and resonates with our discerning clientele.

You'll work cross-functionally with our Sales, Scheduling, Engineering, and Rev/Ops teams to maintain brand consistency, create sales and brand materials, manage promotional plans, and create compelling narratives that elevate in the luxury travel space.

Key Responsibilities:

Brand Stewardship

· Maintain and evolve all brand documentation including guidelines, templates, voice and tone standards, and asset libraries

· Protect brand integrity across all channels and touchpoints, ensuring consistent application of brand standards

· Help to manage the online store and branded gift programs, from product selection to vendor coordination

Campaign Content and Execution

· Manage the company-wide promotions and brand initiatives calendar

· Help project manage promotional campaigns and work across cross-functional teams to ensure calendar and deadlines are maintained

· Assist with the creation and execution of campaign content across channels and promotions

· Work with external agencies and freelancers to ensure brand alignment in paid media, email, and other marketing initiatives

Content Creation

· Write engaging, on-brand blog content that speaks to our clientele's lifestyle and travel aspirations and aligns with company-wide initiatives

· Turn company knowledge nuggets into thought leadership pieces (blog posts, fact sheets etc.) for clients and prospective clients

· Update and create marketing materials, promotional content, and campaign messaging that reflects our premium positioning

· Create and maintain brand content calendars that support business objectives and seasonal opportunities, and ensure this information is distributed to relevant team members

Design and Production

· Make updates to brand templates and marketing materials using Canva and occasionally in Adobe Photoshop, Illustrator, or InDesign

· Ensure all creative assets meet brand standards before deployment

· Coordinate with external designers and agencies when projects require advanced design work

Events and Partnerships

· Support event planning and execution, ensuring brand presence is impeccable

· Assist with partnership initiatives and co-marketing opportunities

· Coordinate branded materials, collateral, and experiences for key moments

Experience and Skills

· 3-6 years of marketing, brand, or content experience, ideally in luxury, lifestyle, hospitality, or private wealth services

· Exceptional written communication skills with an eye for detail and brand voice

· Familiarity with graphic design programs (Canva and Adobe Creative Suite, or similar tools)

· Strong project management skills with the ability to juggle multiple priorities and deadlines

· Basic familiarity with content optimization and SEO best practices

· Understanding of digital marketing channels and how they work together

Personal Qualities

· Extremely organized with meticulous attention to detail

· Proactive self-starter who anticipates needs and takes initiative

· Brand-obsessed with a natural instinct to protect and elevate the brand

· Collaborative team player who can work effectively across functions

· Comfortable in a fast-paced, entrepreneurial environment

· Sophisticated aesthetic sensibility aligned with luxury positioning

Nice to Have

· Experience in private aviation, luxury services, or other high-net-worth/UHNWI ecosystems

· Event planning or partnership experience

· Familiarity with marketing automation and CMS platforms

Life at

believes exceptional experiences start with exceptional people. We encourage ownership, adaptability, and high standards without unnecessary hierarchy or bureaucracy. By joining the family, you’ll become part of an organization that unlocks your potential and empowers you to succeed.

Benefits of working at include:

• Entrepreneurial, relaxed, supportive team environment

• Medical, Prescription Drug & Disability Insurance

• Dental, Vision & Life Insurance

• 401(k) Plan

• Flexible paid time off

About

is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning productsPerformance (affiliate), Creator (influencer), and Advocate (customer referral)unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oral, and Fanatics, rely on to power more than 225,000 partnerships that deliver measurable business results.

Your

As a Customer Success Director (CSD) at , you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients. Capitalizing on our software suite, you'll build stronger & more successful marketing campaigns for your portfolio of brands. This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically. Your contribution will be essential to our clients' success and the growth of our business.

What You'll Do

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts
• Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
• Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
• Dedicated duties include account monitoring, regular check-ins and relationship building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

What You Bring

• 5+ years Account Management or Customer Success experience, preferably B2B
• Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
• Consistent track record of providing stellar support to customers
• Strong understanding of the digital marketing ecosystem
• Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Critical thinker and inventive problem-solver
• Proven track record of quality verbal and written communication skills
• Customer-focused, commercially minded, service-oriented
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Salary Range: $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

At , we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits : Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
  • Insurance coverage (life, short-term disability, long-term disability, and more)
  • Health Care Spending Account
  • Two different Employee Assistance Programs
• Flexible Working : Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness : Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth : We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth : We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support : We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
• Technology Financial Support : We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Locations: New York; Santa Barbara

Job Description

Position: Warehouse Lead - Bilingual Mandarin Required

Location: Burlington, NJ

Pay Range: $21 - $23

Who We Are

At , also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings ’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one

Learn more about who we are and what we do: The Team

You’ll be joining our JD Young Internship Pathway, designed to give early-career talent hands-on experience , supporting the building and improvement of our Job Families for Job Profiles Logistics Warehouse and Supply Chain Management Team. We value curiosity, collaboration, and the confidence to take ownership in a fast-moving environment, helping you build real skills and make real impact from day one.

About the Role

The Warehouse Team Leader supports supervisors in managing daily warehouse operations while directly leading a small group of associates. This role is ideal for someone ready to step into leadership or grow their career in logistics. You’ll be responsible for ensuring smooth workflow, training new staff, and keeping performance on track.

Key Responsibilities

• Lead a small team of associates in one or more warehouse functions (receiving, picking, packing, etc.)
• Assist with labor planning and workflow coordination
• Train new team members on SOPs, safety, and process efficiency
• Monitor order accuracy, report issues, and escalate when needed
• Ensure a clean and safe working environment

Qualifications

• 1–2 years of warehouse experience; prior team lead or unofficial leadership experience preferred
• Strong organizational and communication skills
• Willingness to work overtime and support flexible scheduling
• Familiarity with scanners or WMS systems is a plus
• Perform daily inspection and basic maintenance of warehouse equipment, including conveyors, sorting equipment, pallet jacks, and forklifts.
• Monitor warehouse floor operations and ensure employees follow safety rules and work discipline.
• Assist in conducting warehouse safety training to improve employees’ safety awareness.
• Work with the operations team to ensure safe and stable warehouse operations.

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Senior Manager, Change Management will partner closely with the Project Management Office (PMO), senior leaders, and cross-functional teams to strategically plan and drive adoption of large, enterprise-wide transformation initiatives at . This role ensures that corporate projects are implemented with discipline, clarity, and consistency by translating strategy and project delivery into sustained behavioral and operational change. Sitting at the intersection of strategy, PMO execution, and organizational effectiveness, the Senior Manager, Change Management, will design and execute change strategies aligned to the corporate project portfolio, proactively manage change saturation and risk, and enable leaders to effectively sponsor and reinforce change. This role balances hands-on change leadership for high-impact initiatives with portfolio-level oversight to protect adoption, accelerate value realization, and minimize disruption across the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Change Strategy, Adoption & Readiness - 45%

• Designs and executes comprehensive change strategies, including stakeholder impact analysis, readiness assessments, communication, training, and resistance-management plans
• Partners with functional leaders to redesign processes that support new technology and ways of working; identifies process changes required to deliver successful adoption
• Leads hands-on change execution for high-impact transformation initiatives while coaching project teams and / or leaders to build internal change capability
• Manages Change Communication:
• Designs and executes multi-channel communication strategies that build awareness, understanding, and enthusiasm for change across all levels of the organization
• Develops clear, compelling messaging tailored to diverse audiences that connects change to business value and individual impact
• Creates and maintains communication calendars, ensuring consistent cadence and messaging across initiatives
• Supports Learning Pathways Related to Change:
• Assesses skill and knowledge gaps created by new technologies, tools, and processes, and design learning strategies to close them.
• Partners with subject matter experts to create training content, job aids, quick-reference guides, and other enablement materials
• Oversees Change Activities:
• Leads change networks, champion programs, and feedback loops that create grassroots momentum and surface real-time adoption challenges
• Facilitates workshops, focus groups, and stakeholder sessions to gather input, co-create solutions, and build ownership of change
• Ensures change activities are appropriately scaled and tailored to the initiative’s scope, risk, and organizational impact

Enterprise Change & Project Management Office (PMO) Partnership – 40%

• Partners with the PMO to embed change management into the full project lifecycle, from intake and planning through delivery, adoption, and benefits realization
• Leads change strategy development for large corporate and enterprise initiatives, ensuring alignment with business objectives, project plans, and executive expectations
• Builds change roadmaps that sequence and prioritize across a portfolio of concurrent initiatives, managing dependencies and competing demands on the organization's capacity for change
• Develops and maintains enterprise-level change reporting (e.g., readiness, adoption, risks, milestones) aligned with PMO status and steering committee updates
• Advises project sponsors and project managers on change implications, tradeoffs, and mitigation strategies to improve delivery outcomes.

Leadership Enablement & Capability Building – 15%

• Coaches executives, sponsors, and people leaders to effectively fulfill their roles as visible change champions.
• Builds and evolves LT’s change management standards, tools, and best practices in partnership with Human Capital
• Mentors project managers and embedded change resources to strengthen organizational change maturity over time

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Aware of budget, helps manage expenses

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in business, organizational development, communications or a related field required
• 5+ years of experience leading change management for large, complex initiatives, preferably within a Project Management Office (PMO), transformation office, or consulting environment
• Experience supporting enterprise or corporate project portfolios required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Innovative
• Customer Focus & Teamwork
• Quality & Results-Oriented
• Decision Making
• Resourceful & Tenacious
• Develops Self
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization
• No travel required

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

Paid parental leave.

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred