Flexispot Desktop Riser Jobs in Usa

Topa Group has partnered with a Fire Protection Company in Austin, TX. We are seeking a Sr. Fire Alarm Designer to lead life safety projects for commercial and high-tech facilities in Austin. You will design code-compliant systems, manage the permitting process with local AHJs, and provide technical leadership from site survey to final inspection.

Key Responsibilities

• Develop detailed layouts, riser diagrams, and wiring schematics using AutoCAD and Revit.
• Perform critical battery, voltage drop, and dB loss calculations.
• Ensure compliance with NFPA 72, NEC, and local Texas fire codes.
• Coordinate with MEP trades and mentor junior design staff.

Qualifications:

• 5+ years of fire alarm design experience.
• NICET Level III or IV certification (preferred).
• Texas Fire Alarm Planning Superintendent (APS) license required.

WHY THIS POSITION:

• No sales center or warehouse to manage
• Less than 3% turnover
• Monday - Friday Schedule
• Work from Home
• Company Car
• Family Company, Privately Owned

McKee Foods is a privately held, family-run company. McKee bakes and sells America’s leading snack cake brand, Little Debbie, with annual sales $1 Billion+. The ideal candidate will possess direct-store delivery (DSD) sales growth in food, beverage, grocery, or retail environment as a District Sales Manager, Route Sales Representative, Territory Sales Manager, Market Sales Lead, Team Lead, Merchandising Supervisor, Grocery Manager.

Highlights

• Growth : Company is experiencing record sales and continual growth nationwide.
• Stability : Privately held company, nearly 30% of the workforce has been with the organization for 20 years or more. The company has less than 3% turnover nationwide.
• Values: Faith-based / family owned company.
• Award winning! Best Overall Place to Work, Best Food/Beverage Mfg Employer, Best Industrial Mfg Employer

What You’ll Do As a District Sales Representative

• The District Sales Representative is responsible for customer development, customer relations and communication with independent wholesale distributors and retailers. Provide sales assistance to distributors and assist them with growing sales of snack cake products.

Responsibilities Of a District Sales Representative

• Build strong business relationships with each independent distributor in the district through sales assistance.
• Recruit and appoint quality candidates for distributorships.
• Offer quality orientation to new independent distributors.
• Act as liaison between McKee Foods and independent distributors.
• Develop good relationships with retailers in the district.
• Gain authorizations for products/product lines, space and promotions with retailers.
• Communicate with independent distributors on a regular basis.
• Encourage and assist independent distributors with developing business plans.
• Operate a company sales territory when needed and bring the DSR balance to zero within four weeks of ending the territory.
• Assist Distributor Accounts and Retail Accounts Receivable.
• Comply with FSO practices and procedures.
• Operate a company vehicle on a daily basis.
• Communicate job information to accomplish work tasks.
• Exercise personal safety on the job and demonstrate a commitment to the safety of others and our products.

What You’ll Need As a District Sales Representative

• 2+ years of account management and or sales leadership experience in the food & beverage or grocery industry.
• Territory includes Columbia, Sumter, Orangeburg, Blythewood, Winnsboro, Camden, Turbeville, Bishopville, Dazell, Bethune, Pinewood, Lugoff, and Elgin. Job holder required to live within the district or willing and able to relocate upon job acceptance.
• Ability to develop accounts and build rapport with new and existing clients and distributors.
• Solid MS Office Skills.
• Ability to work from home.
• Early riser – days typically start at 4:00 AM
• Clear driver’s record.
• Advanced degree, training, or military experience is highly preferred.

Account Director, Community Solutions (Bulk Acquisition) | Ripple Fiber

Location: Michigan

Team: Bulk Community Solutions

Reports to: VP, MDU (Mike Tarrant)

Type: Full-time

Travel: Up to 50% (primarily day trips; occasional overnights)

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About Our Culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

You’ll spearhead Ripple Fiber’s growth in multi-dwelling unit (MDU) communities by identifying, developing, and closing bulk agreements with builders, property managers, ownership groups, and HOA/board stakeholders. This is a strategic, field-heavy role requiring strong business development skills, contract negotiation expertise, and technical fluency. You will navigate Right of Entry (ROE) and Bulk Internet Master Services Agreements (MSAs), coordinate with internal build teams, and ensure successful community launches.

Responsibilities:

Deal Strategy & Prospecting

• Develop territory plans to source and progress MDU bulk opportunities (new build and brownfield), owning the funnel from first touch to signed ROE.
• Build and maintain influential relationships with key decision-makers and consultants across the MDU ecosystem, including property owners, HOA boards, developers, VP of Construction, building operations leaders, asset managers, multifamily brokers, property managers, and specialized consultants (legal, finance, IT managed services). Engage these stakeholders to influence complex, multi-party decisions and drive bulk agreements through long sales cycles.
• Generate leads through proactive networking, referrals, and on-site engagement, as well as participation in industry trade shows, multifamily conferences, and association events. Build visibility through memberships in key real estate and property management organizations, and leverage relationships with consultants (legal, finance, IT managed services) to uncover opportunities. Utilize CRM systems and market intelligence tools to identify and prioritize high-value accounts, including national and regional builders, developers, and ownership groups. Drive outreach campaigns targeting decision-makers and influencers across the MDU ecosystem to consistently feed the top of the funnel.
• Solution Design & Value Story: Create and deliver compelling value presentations that position Ripple Fiber as a trusted advisor to national and regional developer teams. Highlight fiber’s long-term reliability and future-proof performance, its impact on property resale value, and the strategic advantage of locked-in revenue streams through bulk agreements. Connect technical benefits to financial outcomes to influence key stakeholders.
• Diagnose property needs (construction timelines, riser/fiber paths, Wi-Fi architecture, TV/streaming preferences, billing models) and propose tailored solutions.
• Partner with Construction, Engineering, and Sales Ops to produce compelling proposals that include detailed scope, pricing, SLAs, launch plans, and network designs optimized for futureproofing and IoT readiness. Ensure proposals clearly communicate technical advantages and long-term scalability to meet evolving smart-building and connected community needs.

Negotiation & Contracting

• Lead negotiations for bulk service agreements and ROE; manage the legal redline process with internal counsel and stakeholders.
• Secure long-term agreements that optimize product penetration (managed Wi-Fi, HSI, video/streaming) and protect exclusivity where appropriate.

Launch & Post-Sale

• Orchestrate a frictionless handoff to delivery teams; stay engaged through install/launch to ensure resident activation and property satisfaction.
• Track results and course-correct to hit unit goals; assist in early lifecycle upsell/cross-sell (premium speed tiers, add-on services).

Performance & Reporting

• Maintain accurate pipeline, forecasts, and activity in CRM; prepare weekly territory updates and quarterly account reviews.
• Monitor competition and market dynamics; feed insights to leadership to refine offers and playbooks.

Qualifications:

Required

• 3–5+ years of field sales or account acquisition experience with complex, multi-stakeholder deals (telecom, multifamily, community sales, or related).
• Documented success exceeding quotas and closing contracts with property owners/PMs; comfort with long sales cycles.
• Proven negotiation and contract proficiency (proposals, ROE terms, pricing constructs); detail orientation for forecasting.
• Working knowledge of fiber networks, managed Wi-Fi; able to translate technical concepts into business outcomes for non-technical audiences.
• Strong communication (in-person presentations, phone/email/Teams) and executive presence with boards and C-suite stakeholders.
• Proficiency with MS Office (Excel, Word, PowerPoint) and CRM tools.
• Bachelor’s degree or equivalent experience.

Preferred

• Experience selling bulk MDU agreements; familiarity with HOA governance and legal review cycles (redlines, exhibits, SLAs).
• Prior work with new construction timelines and coordination across Engineering/Construction/Sales Ops.

Key Performance Indicators (KPIs)

• New Bulk Contracts Executed (per quarter)
• Units Under Agreement and Revenue Booked (against quota)
• Resident Penetration/Activation Rate at launch + 90 days
• Cycle Time from first meeting to signed ROE
• Pipeline Health: coverage ratio, stage conversion, forecast accuracy

Take the Lead & Grow with Ripple Fiber!

If you’re a motivated business development professional looking for an exciting opportunity to interact with property owners and grow your sales career, we want to hear from you!

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!

Title: Field Service Technician

Location: Palo Alto, CA

Type: Contract-to-Hire

Duration: 6 - month contract to start

Pay: $35 - $45/hour W2

Shift: Monday - Friday, 8am - 5pm with occassional weekend work

Description:

Brief Overview

The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues

What you will do

• Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
• Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
• Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
• Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
• Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
• Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
• Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
• Provide technical support and setup during special events at SHC locations such as conferences.
• •Complete accurate and timely updates in Asset Management tracking system.
• •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
• •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
• •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• •Ensure equipment is per the defined SHC standards
• •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
• •Consult with Project Managers for procurement of IT hardware for projects and manage procurement

Education

• Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365

Experience Qualifications

• Five (5) years of related work experience; experience in a healthcare IT environment preferable.

Required Knowledge, Skills and Abilities

• Experience troubleshooting, repairing and supporting the following (or similar):
• Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
• HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
• Apple (iPad) and other common tablet computing devices;
• Printers, monitors, external hard-drives, network interface cards, etc.;
• Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
• Cisco switches (e.g., Catalyst, Nexus);
• Cisco wireless access points (e.g., Aironet);
• Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
• One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Licenses and Certifications

• DL - Driver’s License – Any US State .

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

What's this role about?

• Service Desk for US Client.
• 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
• 2-3 years of Windows Technical Service desk experience is necessary
• knowledge Windows 11 and basics of Windows Server
• Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
• ITSM ticketing tools such as Ivanti, ServiceNow etc.,
• User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
• Remote desktop connectivity applications, Windows end point support
• MS Office Suite and application support
• Web Application, VPN knowledge
• Administer and provide User account provisioning.
• Support desktops, laptops, thin clients, printers, scanners, and peripherals
• Install, configure, and update banking-approved software
• Follow all internal controls and policies
• Assist in password resets, MFA support, and identity/access management requests.
• Identify and report suspicious activity or potential security threats
• Maintain a strong focus on data privacy and cybersecurity best practices
• Document solutions and create user guides/knowledge base articles
• Responsible for installing desktop applications and software
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions
• Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Route problems to internal 2nd level IT support staff.
• Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

• Ticket Management
• Customer Satisfaction
• First Call Resolution
• Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

• Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
• 2–3 years of experience in IT service desk or technical support role.
• Experience supporting a bank or financial services environment (preferred).
• Basic and Above Average knowledge of:
• Windows OS & Microsoft 365
• Active Directory / Azure AD
• VPN & MFA
• ITIL framework
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

• Graduate and preferably BCA or any other Technical Field.
• Excellent Communication Skills (Written/Verbal)
• Exceptional customer service orientation
• Excellent communication skills, both written and verbal
• Disciplined, systematic problem-solving skills required.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Job Title: Field Technician

Location: Arlington (home office), Plano, The Colony, Frisco, Dallas, and Allen (Travel Required)

Employment Type: CTH

Position Summary

We are seeking a motivated and customer-focused Level 1 Field Technician to provide onsite desktop and technical support across multiple locations in the North Dallas area, including Plano, The Colony, Frisco, Dallas, and Allen. This role is responsible for delivering first-level technical support, resolving hardware and software issues, and ensuring high-quality service to internal customers.

Frequent local travel between supported sites is required.

Key Responsibilities

• Provide first-level desktop support, including incident, problem, and service request resolution.
• Maintain, analyze, troubleshoot, and repair computer systems, laptops, printers, and peripheral equipment.
• Install, configure, and support Windows operating systems and standard business applications.
• Represent customer interests by delivering timely support and escalating complex issues to Desktop Support L2 Technicians when necessary.
• Participate in projects requiring Technical Operations involvement, including hardware rollouts, system upgrades, and office setups.
• Monitor and maintain service levels with internal customers and external vendors.
• Document IT asset changes, including status updates and ownership tracking.
• Develop and maintain technical documentation to contribute to the team knowledgebase and support knowledge sharing.
• Ensure proper documentation of incidents, service requests, and resolutions in the ticketing system.
• Support hardware lifecycle management, including imaging, deployment, replacement, and decommissioning.

Required Qualifications

• 1–2 years of experience in desktop or field technical support.
• Strong troubleshooting skills for hardware, software, and peripheral devices.
• Experience with Windows OS and Microsoft Office Suite.
• Familiarity with ticketing systems (ServiceNow or similar preferred).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.
• Valid driver’s license and reliable transportation (required for travel between locations).

Preferred Qualifications

• CompTIA A+ or similar certification.
• Experience supporting enterprise environments.
• Knowledge of IT asset management processes.
• Experience working in a multi-site support model.

Full Time Role - Local W2 Candidates Only - HYBRID

$30/hr-$35/hr plus full beni package and bonus

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and SharePoint
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

Required Skills and Knowledge

• Proficiency with Microsoft 365, including Teams and SharePoint
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

Qualifications

• AS or BS in Computer Science or related field (or equivalent professional experiece)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
• Strong customer service background

Job Description

We are seeking a skilled Mechanical Engineer to manage and expand relationships with internal and outsourced development partners on mechanical design and development. The role involves reviewing and evaluating designs and project activities for compliance with technology and development guidelines and standards, and providing tangible feedback to improve product quality. You will also review competitor products and report on components such as hinges, materials used, type of design, thermal constraints, subsystem design, and manufacturability. Additionally, you will provide domain-specific expertise and overall mechanical/thermal leadership to cross-organization projects, programs, and activities, and determine the complete mechanical and thermal BOM assembly list for PCs, including laptops, desktops, and docks.

Responsibilities

• Manage and expand relationships with internal and outsourced development partners on mechanical design and development.
• Review and evaluate designs and project activities for compliance with technology and development guidelines and standards.
• Provide tangible feedback to improve product quality.
• Review competitor products and report on components such as hinges, materials used, type of design, thermal constraints, subsystem design, and manufacturability.
• Provide domain-specific expertise and overall mechanical/thermal leadership to cross-organization projects, programs, and activities.
• Determine the complete mechanical and thermal BOM assembly list for PCs, including laptops, desktops, and docks.

Essential Skills

• Proficiency in electronic engineering, mechanical engineering, and electronics.
• Experience with hardware and PCB design and teardown.
• Bachelor of Science in Mechanical Engineering.
• Proficiency in CREO.
• Experience in electronics packaging and BOM analysis of equipment, PCB design, board layout, and knowledge of PC, laptop, desktop, and notebook design.

Title: Head of Product – All B2C Brands (CheapOAir, OneTravel, US & Canada)

Location: New York, US (Hybrid)

We also welcome applicants based in Canada’s Greater Toronto Area, as well as candidates located on the East Coast, Florida, and Texas

Job Description

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Key Responsibilities: (Full Product Ownership • Conversion-Focused • Execution-Driven)

Strategic Leadership | Impacting Sales and Conversion Rate | Product & Technology Talent Strategy | Data-Driven Decision Making |Cross-Functional Collaboration | Business Growth and Operational Efficiency | Project Management | People & Culture |

Role Overview

We are looking for a hands-on, execution-driven strategic leader SVP/Head of Product for all B2C Brands (CheapOAir and OneTravel, US & Canada), to lead the next phase of evolution of our travel platform.

With strong technical fluency and deep B2C eCommerce experience, you will own the end-to-end customer journey across mobile app, mobile web, desktop, and the enterprise platform that powers the business.

This is a high-impact role at the center of our growth strategy. You will take full ownership of product performance across the funnel. Identifying friction, accelerating our mobile-led growth strategy, driving measurable conversion gains, and continuously modernizing the platform to deliver a seamless, high-performing experience for millions of travelers.

Beyond optimization, you will unify product ownership across teams, establish clarity of accountability, and build a disciplined execution engine that consistently delivers results. You will work closely with Marketing, Revenue, UX, Engineering, and Content to align roadmap, experimentation velocity, and commercial impact.

This is not a purely conceptual or design-led position. We are looking for a strong operator who combines strategic thinking with deep execution capability — someone who can elevate the product while ensuring it performs flawlessly every day.

This leader will co-own User Experience (UX) as a core pillar of Product, ensuring UX is tightly integrated into funnel strategy and experimentation. Product initiatives must ship with intuitive, high-quality experiences that directly support adoption, conversion, retention, and long-term customer value.

Key Responsibilities

End-to-End Product Ownership

• Drive a mobile-led growth strategy across all B2C brands and serve as the single accountable owner of product performance across mobile app, mobile web and desktop.
• Own the end-to-end Product and User Experience across the full customer journey—from initial search through shopping, booking, predeparture, in-departure, in-trip‑trip, and post-trip—ensuring FP’s leisure travel brands deliver a trustworthy, concierge-level experience at every touchpoint.
• Ownership of home, landing, and all other pages along with SEO in partnership with Marketing.
• Continue to evolve the enterprise tools and platforms built in house with a good judgement on build vs. buy decisions.
• Consolidate product ownership currently spread across different individuals.
• Remove ambiguities and ensure all product surfaces have clear direction and accountability.

Conversion & Funnel Leadership

• Drive improvements in the primary metric: Conversion (CR)
• Diagnose funnel issues and deliver systematic fixes.
• Prioritize clarity, speed, content accuracy, and trust across the booking flow.

Daily Product Fixing & Optimization

• Implement a rigorous daily process of issue identification → triage → fix → release.
• Ensure continuous incremental improvements to the customer experience.
• Maintain a real-time pulse on performance, errors, and blockers.

Product Organization Leadership

• Lead and strengthen the product organization over time.
• Set a culture of speed, accountability, problem-solving, and customer focus.
• Assess existing talent and recruit or replace where necessary.

Cross-Functional Collaboration

• Partner closely with Marketing, Content, UX, Tech, and Revenue teams.
• Ensure content availability, accuracy, and optimization across surfaces.
• Work with UX—not as a designer—but as the owner of the overall customer experience.

Funnel & Customer Experience Ownership

• Own the full eCommerce funnel from entry to booking.
• Ensure consistency across all surfaces: mobile web (largest), desktop, and app.
• Oversee content, navigation, page performance, error handling, merchandising, and payments.

Qualifications

Education

• Bachelor’s degree required in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
• Master’s degree (MS/MEng/MBA) preferred, with a focus on computer science, technology, product management, or analytics.

Experience

• 10+ years in product leadership roles with ownership of eCommerce or transactional digital products.
• Experience driving conversion improvements at scale.
• Background in travel technology, OTAs, or high-volume eCommerce strongly preferred.

Work Authorization Requirements

• No visa sponsorship is available now or in the future.
• U.S. applicants must be U.S. citizens or Permanent Residents (Green Card holders).
• Candidates must have valid work authorization in the country (Canada/US) where they are applying.

Skills

• Deep understanding of funnel optimization, issue triage, and rapid product iteration.
• Strong operator who is hands-on and detail oriented.
• Data-driven decision-maker with comfort in analytics, KPIs, and experimentation.
• Adept at coordinating closely with multiple teams and stakeholders.

Personal Attributes

• Fixer mindset—practical, resourceful, and relentless.
• Customer-obsessed and committed to high-quality experiences.
• High sense of ownership and accountability.
• Strong communicator who can drive clarity and alignment.

Why Join Us?

• Become the single owner of a highly visible, high-impact product.
• Drive measurable improvements in conversion and customer experience.
• Shape and evolve the product organization over time.
• Critical role with a clear path to an executive leadership position.

The compensation for this role begins at $200K. Final compensation is commensurate with experience.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

Our company is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.