Flexispot Desk Riser Jobs in Usa

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
• Assist in the implementation of policies and best practices, makes recommendations to Management team
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
• Assist managers and associates on the selling floor as necessary
• Following up on reporting, outstanding invoices, and escalated issues to resolve

• Ability to drive profitability through execution of SOA KPIs
• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time (including medical, vision and dental).
• An amazing discount

The starting rate for this position is between $50,963.31 - $55,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

• Set the tone for world-class hospitality at the front desk-greeting members and guests with energy, professionalism, and warmth
• Supervise, coach, and support a team of front desk associates across a range of shifts
• Manage daily desk operations, including check-ins, POS transactions, schedules, and inventory
• Lead onboarding and training for new team members, ensuring service standards are consistent and strong
• Support club events, initiatives, and programs that elevate the member experience
• Act as a go-to problem solver and positive presence during peak hours
• Collaborate with leadership across departments to maintain smooth day-to-day flow
• Maintain a clean, organized, and welcoming front desk space

• A people-first mindset-you love creating great experiences for others
• Clear communication and a calm presence, even in fast-paced or busy moments
• A hands-on leadership style-you lead by example and energize those around you
• Confidence with technology and systems
• An eye for detail and a commitment to service excellence
• A natural sense of hospitality and team spirit

• 2+ years of experience in hospitality, customer service, or fitness club environments
• Prior supervisory or team lead experience preferred
• Comfortable managing a team, balancing tasks, and solving issues with confidence
• Ability to work a flexible schedule, including evenings and weekends
• Authorized with work in the United States

• Professionalism in how we lead and serve
• Ownership in how we show up and solve problems
• Team in how we support one another
• Quality in the experiences we deliver
• Celebration in the moments we share along the way

At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.

We are looking for a Multifunctional Sales Associate Full-Time to join our team, opening in August of 2024!

What would your day to day be like at Mango?

Guarantee the best experience of our customers and contribute to increase the sales of the store.

Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

It will be necessary to be familiar with the sales indicators and focusing on improving them. To accomplish this, Multifunctional Sale Associates will have to focus on all the tools available to foster the omnichannel experience.

They need to ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

Different tools will be provided to cover the tasks mentioned above and it is crucial that these tools are used efficiently and in a respectful and appropriate way.

While working at the cash desk, Multifunctional Sales Associates are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Multifunctional Sale Associates are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Multifunctional Sales Associates are expected to share their knowledge with new starters providing them with basic training and collaborating on their onboardings. At all times, they will be expected to behave according to the values of Mango.

The wellbeing of all our staff is key, and because of that, it is expected to carry all the above following at all the times our Health and Safety standards.

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.

The pay rate for this position at commencement of employment is expected to be $16/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time.

You got it?

We like you!

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Staff Attorney – Labor & Employment (Public Safety)

Make an Impact Where It Matters Most

Are you an attorney who wants more than a desk job? Do you thrive in fast-paced environments, enjoy real hearing experience, and want your work to directly support the men and women who protect California's communities?

Under the direction of the Supervising Counsel and Chief Counsel, this role offers a unique opportunity to serve as trusted legal counsel to CCPOA members. You will be representing California peace officers in labor, employment, and disciplinary matters across the state.

This position is ideal for an attorney seeking hands on client interaction, a mix of field and office work and broad exposure to public sector employee side labor law.

Why This Role Is Exciting

As a Staff Attorney, you'll gain comprehensive experience in nearly every facet of public-sector labor and employment law, including:

• Representing peace officers during:
• Internal Affairs interviews;
• Skelly hearings; and
• State Personnel Board hearings
• Administrative hearings before state agencies
• Practice before the Public Employment Relations Board (PERB)
• Union representation and labor-management relations
• Participation in critical incident investigations, including officer-involved shootings and in-custody deaths
• Litigation in California state and federal courts

You will engage in impactful, real-world legal work that combines responsibility, variety, and meaningful purpose.

What You'll Do

You will serve as a frontline advocate for CCPOA members, including:

• Acting as legal counsel in litigation, administrative hearings, arbitrations, and investigations
• Preparing pleadings, motions, grievances, and legal opinions
• Developing trial/hearing strategies, prepare expert and other witnesses
• Conducting legal research and analyzing statutory, regulatory, and case law developments
• Interviewing witnesses and evaluating evidence
• Managing a personal caseload and maintaining accurate calendars and deadlines
• Communicating regularly with clients, supervisors, experts and CCPOA leadership
• Assisting with collective bargaining and legislative/regulatory analysis
• Participating in arbitration strategy and legal recommendations
• Ability and willingness to travel on short notice, sometimes at night or weekends, to various locations and prisons throughout California. Most trips/representational matters are not overnight.

This role is perfect for an attorney who enjoys mobility, autonomy, and hands-on advocacy, rather than sitting behind a desk every day.

What We're Looking For

Required Qualifications:

• Juris Doctor (JD) from an accredited law school
• Admission to the California State Bar (preferably with 3+ years of experience)
• Valid California driver's license
• Ability to pass a criminal background check and obtain a CDCR Contractor Identification Card
• Working knowledge of MS Word, Outlook, and Westlaw

Professional Expectations:

• Strong ethical judgment and adherence to California State Bar rules
• Ability to maintain strict confidentiality
• Professional demeanor with clients, opposing counsel, courts, and staff
• Willingness to travel, including occasional nights and weekends
• Ability to lift up to 25 pounds and sit for extended periods while traveling or working

Compensation & Benefits

Pay Scale:

$97,546 – $204,668 annually (DOE)

Benefits Include:

• Defined Benefit Pension Plan
• 401(k)
• Employer-paid medical, dental, and vision insurance
• Life insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid Time Off

Work Location

Onsite / In-Person

How to Apply

Qualified candidates should submit the following to :

• Letter of Interest
• Resume
• Writing Sample

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on Thursday, April 9, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 15901 E Skelly Drive, Floor 1 Tulsa, OK 74116 Date: Thursday, April 9, 2026 Time: 10:00am
- 3:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.

Walk-ins are welcome! Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $17.76
- $21.02 hourly commissions if all sales goals are met.

With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Tulsa, Oklahoma It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

d24ad0b8-823f-4e68-a892-2986ccdf7392

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting sessions in the Miami, FL area on Thursday, March 12th, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 600 NW 79TH AVE MIAMI FL 33126 Date: Thursday, March 12th, 2026.

Time: 10:00 AM
- 3:00 PM Save time and apply and complete testing ahead of time.

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This hybrid-remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.

If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our premier service consultant position earns $20.17 hourly commissions if all sales goals are met .

With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

d24ad0b8-823f-4e68-a892-2986ccdf7392

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in San Antonio, TX on Thursday, April 16th, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 1010 N St.

Mary's St San Antonio, TX 78215 Date: Thursday, April 16th, 2026 Time: 10:00am
- 7:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.

Walk-ins are welcome! Call Center Bilingual Sales Representative (English/Spanish)
- Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This position reports to our 1010 N St.

Mary's St, San Antonio, TX 78215 location.

If selected, you must be able to report to this location.

This hybrid-remote position reports to our 1010 N Saint Mary's St, San Antonio, Texas 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

This position offers a $1,500.00 sign on bonus paid out as follows: first $250 payment 30 days after hire date, second $500 payment 6 months after hire date and third $750 payment 1 year after hire date.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $20.16 hourly commission if all sales goals are met.

With our uncapped commission opportunities, surpassing those goals earns top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: San Antonio, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

d24ad0b8-823f-4e68-a892-2986ccdf7392

Location: Atlanta, GA (Hybrid / Client-Facing)

Company: ResourceTek, LLC

Reports To: Director of Operations & Business Development

About ResourceTek

ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs.

As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume.

Position Overview

The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery.

This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities.

Key Responsibilities

Client Management & Account Growth

• Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients
• Build strong relationships with client stakeholders, hiring managers, and program leadership
• Manage ongoing staffing needs, workforce planning, and performance expectations
• Identify opportunities to expand scope, add roles, or support additional programs within existing accounts
• Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment

Business Development

• Identify and pursue new client opportunities in the Atlanta and broader Georgia market
• Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs
• Collaborate with internal leadership on proposals, pricing, and contract support
• Represent ResourceTek professionally in client meetings, networking events, and industry engagements

Recruiting & Talent Delivery Support

• Partner closely with recruiters to define job requirements and staffing strategies
• Assist with candidate sourcing, screening, interviewing, and client presentation as needed
• Maintain candidate and consultant relationships to support retention and redeployment
• Ensure smooth onboarding and ongoing support for placed consultants

Operational & Administrative Support

• Support contract administration, compliance, and reporting requirements (including public-sector programs)
• Track activity, pipeline, and performance metrics
• Collaborate with internal teams to ensure consistent service delivery and margin discipline

Qualifications & Experience

• 3–7+ years of experience in technical staffing, professional services, or related B2B roles
• Experience in a full-desk or blended account management/recruiting role preferred
• Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus
• Strong relationship-building and communication skills
• Ability to manage multiple priorities in a client-facing, fast-paced environment
• Comfortable with business development, client meetings, and consultative selling
• Bachelor’s degree preferred

What We Offer

• Competitive base salary plus commission/incentive plan
• Opportunity to manage established, long-term client relationships (not a cold-call-only role)
• Supportive leadership and collaborative team environment
• Exposure to high-profile public-sector and industrial programs
• Long-term growth opportunities within a stable, relationship-focused organization

Why ResourceTek

At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.