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Service Desk Analyst
$20
Saint Paul, MN 1 week ago

Description


There are 2 SHIFTS available:
2nd shift Mon-Fri 2pm to 10pm
3 shift Mon-Fri 2am to 10:30 am

The Service Desk Specialist Associate is responsible for providing Technical support to IT users by resetting passwords for our users and if necessary escalating the user to the next level of service desk support utilizing remote control of the customer’s desktop to resolve their IT questions or issues.

• Resolve password reset issues for our IT Users and less complicated incidents and escalate to appropriate next levels of support
• Document, track and monitor incident work orders
• Ensure a timely resolution of our IT users needs and within our service level expectations
• Resolve incidents and more complex work orders for our IT Users remotely
• Assist Incident Management and the EOC with notification and resolution during system/application outages


Skills


Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow


Top Skills Details


Service desk,Windows,Customer service,Troubleshooting,Password reset,Phone support


Additional Skills & Qualifications


• Customer Service Mindset – Someone who naturally desires to help others solve problems.
• Problem solving mindset – Need someone that is technical curious and has the initiate/resourcefulness to find solutions and wants to understand why something didn’t work in order to figure out how to fix it.
• Technical aptitude – while an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self taught and has 6mths to a year of experience.
Someone who has the natural ability to take iniative.


Experience Level


Expert Level


Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .



The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

permanent
Information Technology Service Desk
Salary not disclosed
Plymouth, MA 1 week ago

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!


he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.


What's this role about?

  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

  • Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
  • 2–3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem‑solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.


Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.


All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Not Specified
Helpdesk Support Technician
Salary not disclosed
Tallahassee 1 week ago
Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments.

This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs.

The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments.

Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting.

Support technology rollout and implementation projects across multiple locations.

Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals .

Provide first-level troubleshooting support to technicians, vendors, or end users.

Install, repair, upgrade, and maintain computer hardware and related technology equipment .

Document issues and updates using ticketing or tracking systems .

Communicate effectively with internal teams, field technicians, and customers.

Maintain adherence to client processes, procedures, and service level agreements (SLAs) .

Assist with inventory management, reporting, and administrative tasks as required.

Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously
Not Specified
Summer 2026 IT Help Desk Intern
Salary not disclosed
Knoxville, TN 1 week ago

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World.


Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.


Position Overview

The Help Desk Intern will play a key role in supporting both day-to-day operations and IT-driven projects across the organization. This position acts as a crucial link between technical teams and business units, helping to identify, track, and resolve issues that impact ongoing projects and IT service delivery. In addition to supporting tickets and troubleshooting, the Help Desk Intern will participate in cross-functional technology projects aimed at improving system reliability, process efficiency, and end-user experiences. The ideal candidate brings a foundational understanding of computer systems, a collaborative mindset, and an eagerness to contribute to project success through hands-on technical and analytical work.


Key Responsibilities

  • Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
  • Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
  • Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
  • Support hardware and software rollout projects, including system imaging, setup, and configuration.
  • Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
  • Document and communicate progress on assigned project tasks during meetings and reviews.
  • Provide accurate and user-focused technical support and solutions.
  • Manage additional special projects and assignments as directed by IT leadership.


Qualifications

  • Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
  • Strong interest in project-based IT work and process improvement initiatives.
  • Exceptional organizational, time management, and coordination skills.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Customer-oriented, calm under pressure, and proactive problem solver.
  • Basic understanding of installing, configuring, and troubleshooting desktop hardware and
  • software.
  • Exposure to many different types of IT equipment and systems.
  • Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.


Professional Development

This internship provides hands-on experience with real-world technology projects that enhance IT

operations and digital workplace performance. Interns will gain a deeper understanding of project lifecycle management, technical support workflows, and collaborative IT environments, preparing them for future technical or project management roles.


Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023
  • #4 in Fortune Best Workplaces in Retail™ 2022
  • #93 in Best Workplaces for Millennials™ 2023
  • #34 in Fortune Best Workplaces for Women™ 2022
internship
Service Desk Associate
Salary not disclosed
Fort Worth, TX 1 week ago

IT Service Desk Analyst

Location: Downtown Fort Worth


CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.

As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.

Key Responsibilities:

  • Respond to and resolve incoming support requests related to Windows desktop/laptop systems
  • Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
  • Troubleshoot Active Directory issues, including group policies and user permissions
  • Use enterprise tools to support endpoint management, system imaging, and deployments
  • Provide first-tier support for network and telecommunications issues
  • Collaborate with internal IT teams to escalate and resolve more complex technical challenges
  • Maintain detailed documentation and follow standard operating procedures

Requirements:

  • Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
  • Strong communication skills with a customer-first approach to technical support
  • Solid foundational understanding of Windows operating systems, Office 365, and networking basics
  • Ability to work flexible shifts including evenings, overnights, weekends, and holidays
  • Experience with EPIC software is preferred but not required
  • Reliability and independence, especially during overnight shifts where self-direction is essential


Why Work with CornerStone TTS:

At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.

If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.

Not Specified
FL-DOH-Patient Care Programs-Help Desk Specialist
Salary not disclosed
Tallahassee 1 week ago
Job Title: Patient Care Programs-Help Desk Specialist Duration: 3-month contract with high possibility for extension Location: Tallahassee, FL
- Onsite Short Description: Provide technical assistance and customer service for the Department of Health Bureau of Communicable Diseases Patient Care Programs Skills needed: Three years of customer service experience.

Two years of clerical duties in data entry and troubleshooting.

Three years of Microsoft Office proficiency.

Professional office experience Ability to speak and understand English High School Diploma or Equivalent 3 yrs customer service experience in a professional environment 2 yrs of clerical duties in data entry and troubleshooting Proficient in Microsoft Office Suite Help desk experience
Not Specified
Part-Time News Desk Assistant
Salary not disclosed
Portland 1 week ago
WGME CBS 13/WPFO FOX 23in Portland, Maine is a trusted brand providing Maine viewers with local news, weather, sports, entertainment, and social media content.

We help grow the most talented people in television.

You have the opportunity to work with a team filled with spirit, passion and imagination.

We currently have an exciting opportunity for an aggressive, energetic and creative part-time News Desk Assistant to support our newsroom on its daily operations.

Key Responsibilities: Operate Teleprompter during newscasts Update station website.

Seek out and post video material to website, when needed Gather news affecting the community; read local newspapers, news wires and the internet to know stories and updates at all times Assist in the efficient operation of the assignment desk Generate and develop news stories Monitor police, fire and other scanners; make calls to various public safety agencies and other news makers for possible news story leads Update daily news coverage rundown, assigning reporters by various specialties, where applicable, to the coverage of stories Other duties as assigned This position reports to the News Director Experience & Qualifications: A 2 or 4 year journalism, communications, or media production degree is required.

The ability to work with a multitude of people and personalities, while maintaining a professional work environment The ability to work in a fast-paced team environment with various levels of staff Experience in the broadcast industry a plus! Have sharp television news judgement and be able to monitor various platforms for breaking news and story ideas; scanners, viewer tips, phone calls, social media sources and other local and national news sources.

Must be forward thinker to assist in planning for future events Computer and word processing skills Excellent communication skills EEO AND INCLUSIVITY: Sinclair is proud to be an equal opportunity employer and a drug free workplace.

Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
temporary
Help Desk Lead
Salary not disclosed
Dallas, TX 1 week ago

Jackson James have partnered with a growing firm in the Retail industry who are looking to bring in someone to take full control of their IT help desk. Within this role you will have the opportunity to get hands one experience with some of the fastest growing technologies and work with an organization who are heading in the right direction.


What we are looking for?

  • Experience working in a help desk or role with similar responsibilities
  • Excellent communication skills
  • Working knowledge of the SDLC
  • NetSuite experience (nice to have)


What's in it for you?

  • Salaries up to $110k depending on experience
  • Generous PTO
  • 401k
  • Bonus opportunities
  • Health, Dental & Vision
Not Specified
Warehouse / Order Desk
Salary not disclosed
Corpus Christi 1 week ago
This is a full-time, on-site role located in Corpus Christi, Texas.

As an Order Desk and Warehouse professional, you will manage client inquiries, generate leads, and support sales efforts.

Your responsibilities will include ensuring customer satisfaction, maintaining effective communication with clients, and delivering outstanding customer service, inventory control, modifications of pipeline sleeves, loading and unloading of trucks.

You will also handle administrative tasks related to sales and client management.
Not Specified
Network Booker - The National News Desk
🏢 Sinclair Broadcast Group
Salary not disclosed
Arlington 1 week ago
We are seeking a Booker for our Washington D.C.-based national news network.

Our goal is to offer audiences on multiple platforms something different.

The kind of coverage they care about, the kind that impacts their lives – but that they cannot find anywhere else.

The position requires strong skills in journalism, a go-getting attitude, and creativity.

A self-starter is ideal.

The candidate will also have the opportunity to produce segments they book.

This position will also work closely with the Director of Content and Executive Producers across linear & digital team, reporters, and anchors on the newscast and its content.

In this position, you will contribute content to newscasts, social media, and digital platforms.

We are looking for a confident, highly motivated, proactive Network Booker to join our team.

As a Booker for The National News Desk, you will be responsible for booking, researching, writing, and producing segments for a fast-paced daily show.

You thrive in a collaborative team environment and want to contribute to something great every single day.
**You must be flexible to work hours when needed.
** A SNAPSHOT OF YOUR RESPONSIBILITIES Book dynamic and high-profile guests for a top-rated national news network that operates across multiple platforms from linear to digital to social media Generate guest ideas Cultivate relationships with government officials & their staff Identify and pitch stories and guests appropriate for the show, and each individual hour Help to create a guest database Prepare appropriate research for pitch meetings with producers and anchor Conduct pre-interviews with guests Write intros, banners, and handle guest segments, including research packets on a wide range of topics and their effect on the economy Respond quickly to breaking news during and after regular business hours Plan for anticipated future news events Suggest segments for social media Create production elements for scripts, including video and graphics Pitch story ideas for both day of and future story ideas Remain tuned in to the day's lead news stories WHAT YOU WILL NEED A Bachelor’s degree in journalism or a related field of study preferred, or equivalent experience 2-3 years of booking experience, preferably at the national network level Team-player attitude paired with the ability to meet quick deadlines and react to rapid news developments Passionate and well-read in current events especially business and politics Possess a keen eye for interesting stories and trending news Ability to work overnight hours Sinclair is proud to be an equal opportunity employer and a drug free workplace.

Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Sinclair: Sinclair, Inc.

(Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports.

The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest.

Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts.

Additional information about Sinclair can be found at .

About the Team The life-blood of our organization is our people.

We have a compelling story, a goal-oriented culture, and we take really good care of people.

How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed.

Ready to be part of a winning team? Let’s talk.
Not Specified
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