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Salary : $65,000 Annually

Title: Case Manager Supervisor

Location: Brooklyn

FLSA Classification: Full-time, Exempt

Role Summary: The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services.

Primary Job Responsibilities/Duties:

The Case Manager Supervisor will be responsible for, but not limited to:

• Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution.
• Collaborate with the Director of Social Services in approving employee timesheets and time-off requests.
• Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards.
• Direct a team of case managers in the preparation of independent living plans, discharge plans, and follow-up care programs.
• Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and implement schedules and work assignments within the social services department.
• Provide crisis intervention and emergency services as necessary.
• Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
• Oversee the orientation and training of new employees in the shelter.
• Maintain thorough supervisory case notes, referrals, and related documentation.
• Foster ongoing communication with all supervisors regarding social services matters.
• Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
• Generate weekly, monthly, quarterly, and annual progress reports.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
• Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities.
• Act as a liaison and representative for community interactions as required.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Ability to sit for extended periods and perform repetitive tasks.
3. Must be able to lift and carry up to 5 pounds.
4. Must be able to travel to multiple NYC sites as needed.
5. Must be able to access and navigate each department at the organization’s facilities.
6. Ability to climb stairs.

Work Environment / Schedule Requirements:

1. This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events.
2. Office setting with regular exposure to computer screens and moderate noise levels.
3. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.

Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
• Flexibility to work some evenings and occasional weekends as necessary.
• Exceptional demonstrated writing proficiency.
• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
• Proficient in MS Word, Excel, and database management.
• Familiarity with community resources.
• Knowledgeable in DHS/OTDA social service documentation policies and procedures.
• Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
• Familiarity with community health services, social service support agencies, and networks.
• Ability to remain composed in crisis situations.
• Proven supervisory experience with a team-oriented approach.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven aptitude for managing multiple tasks efficiently under pressure.
• Strong organizational skills, keen attention to detail, and efficient time management.
• Exhibits maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

The Role:

We are looking for an Office PA to help manage the day-to-day operations of our workspace. This role is central to our team’s success, ensuring our studio environment is organized, well-stocked, and welcoming for our staff, clients, and vendors alike. The ideal candidate is a resourceful problem solver who can balance administrative duties with hands-on tasks.

Key Responsibilities:

• Manage daily opening procedures, including preparing coffee, unloading dishwashers, and maintaining the appearance of common areas.
• Assist in monitoring and ordering supplies for the office and kitchen spaces to maintain a consistent inventory; restock snacks, beverages, and paper goods as needed.
• Act as the first point of contact by managing the front desk, answering phones, and responding to email inquiries.
• Coordinate the distribution of mail and packages.
• Perform offsite runs to studios for hard drives and script deliveries, client gifts, and miscellaneous office purchases.
• Assist with office furniture assembly, storage organization, and internal office moves or desk configurations.
• Support the planning and execution of company events including monthly meetings, weekly happy hours, and holiday parties.
• Provide support to the Post-Production and Assistant Editor (AE) teams as needed.

Qualifications:

• Excellent communication and organizational skills
• Ability to prioritize tasks in a fast paced environment
• Valid driver’s license and reliable transportation for local errands

Full-Time | Operations, Strategy & Organizational Support

Help Power an Organization That Impacts 100,000+ Kids Every Year

Since 1989, Legarza Sports has grown from a single youth basketball program into one of the Bay Area’s leading youth development organizations.

What began as a passion for teaching basketball has expanded into a wide range of programs that now serve more than 100,000 young people each year and have impacted well over 1 million children throughout our history.

Today, Legarza programs include:

• Youth camps and leagues
• PE and after-school programs
• Club sports teams
• ELOP programs
• Sports and enrichment offerings including basketball, volleyball, soccer, baseball, STEAM, all-sports, cooking, and arts & crafts

Behind every successful program is a strong operational backbone.

We’re looking for an Executive Operations Associate to the President who can help bring clarity, organization, and operational support to a fast-growing and mission-driven company.

This role is about more than supporting a leader—it’s about helping ensure the systems behind our programs run smoothly so we can continue delivering life-changing experiences for kids and families.

About the Role

This role provides direct support to the President while helping strengthen the operational foundation of the company.

You’ll help organize priorities, manage information, and bring structure to the many moving parts that come with running a growing organization.

But this isn’t a traditional desk-only assistant role.

The ideal candidate is someone who loves a well-structured calendar and spreadsheet, but also doesn’t hesitate to roll up their sleeves—whether that means helping organize equipment in the warehouse, coordinating logistics for programs, or improving systems that make our team more effective.

This position is being created not just to provide support today, but to develop a future leader within Legarza. The right person will gain exposure to leadership decisions, operations, and organizational strategy while building the skills needed to grow into larger leadership roles over time.

What You’ll Do

Executive Support

• Manage and optimize the President’s calendar, priorities, and communications
• Prepare materials, notes, and follow-ups for meetings
• Coordinate internal and external scheduling
• Track projects, commitments, and key deadlines

Operational & Organizational Support

• Help bring structure and organization to fast-moving initiatives
• Assist with project coordination and cross-team communication
• Help maintain clear systems for documents, reporting, and data
• Support operational planning across programs

Logistics & Supply Chain

• Assist with equipment and program supply management
• Support warehouse organization and inventory tracking
• Help coordinate ordering and preparation of materials for programs

Problem Solving & Execution

• Identify opportunities to improve systems and efficiency
• Help ensure priorities stay organized and moving forward
• Jump in wherever needed to support team success

This role is ideal for someone who enjoys making things run better.

Who We’re Looking For

You’re someone who:

• Is highly organized and detail-oriented
• Loves managing calendars, spreadsheets, and systems
• Is proactive and able to anticipate needs before they arise
• Communicates clearly and professionally
• Thrives in a fast-moving environment with many priorities
• Is comfortable balancing office work and hands-on operational support
• Finds motivation in helping create meaningful experiences for kids

You take pride in being the person who keeps things organized, moving, and improving.

Growth Opportunity

This role is intentionally designed as a leadership development opportunity.

The right candidate will gain exposure to:

• Organizational strategy
• Program operations
• Leadership decision-making
• Cross-functional coordination

Over time, strong performers may grow into larger operational or leadership roles within the organization.

Compensation & Benefits

• Competitive salary based on experience
• Medical, dental, and vision benefits
• 401(k)
• Paid time off and holidays
• Opportunities for professional growth and advancement
• Exposure to leadership, operations, and strategic planning

Why Legarza

• 35+ years of impact in youth development
• 100,000+ children served annually
• 1 million+ children impacted since 1989
• Mission-driven culture focused on leadership, character, and excellence
• Opportunity to grow with a team that believes youth programs can change lives

Learn more about our philosophy:

to Help Build Something Meaningful?

Apply today to join a team that believes great organization, leadership, and execution can positively impact the lives of thousands of kids.

Work Location: In person

Job Description

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

Performs a variety of engineering assignments in developing and implementing production/processing methods and controls to meet quality standards in the most cost-efficient manner.

Troubleshoot manufacturing issues resolving tooling and production process problems while optimizing efficiency and eliminating downtime.

Evaluates process flow and plant layout recommending and implementing improvements and/or modifications in sequence of operations and equipment utilization in order to improve thru-put, reduce labor/manufacturing costs and improve safety.

Develops costs for test production data; prepares technical analysis, recommends production methods and processes required to meet design objectives.

Reviews proposals of outside vendors regarding the purchase of new or modernized production/processing equipment and monitors equipment upgrades and improvements.

Continuously monitors operations to ensure compliance with approved methods and quality standards.

Coordinates and develops manufacturing schedules for projects.

Develops the PFMEA’s control plans and schedules.

Performs line validation and trial run management.

SKILLS & COMPETENCIES:

Strong technical and analytical ability.

Project management and organizational skills preferred.

Manufacturing experience in lean and cell manufacturing, process improvement, and equipment development, equipment buy offs, direct equipment installations, daily support, and debug.

Experience working with customers and sales preferred.

Ability to work with and communicate at all levels of manufacturing environment.

EDUCATION & EXPERIENCE

Required

Bachelor’s degree in Engineering or equivalent experience

A minimum of five (5) years of experience in a manufacturing environment as a mechanical or manufacturing engineer role

Preferred

A minimum of five (5) years of experience in tool and die design.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.

Frequent use of hands and fingers for typing, mouse use, and handling documents.

Visual acuity required to read computer screens, printed materials, and digital devices.

Occasional standing, walking, bending, and reaching within the office environment.

Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).

Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

Who we are:

TR Fastenings (TR) is part of Trifast plc is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. It supplies to some 5,000 customers in 75 countries worldwide, serving a range of industries including Automotive, Smart Infrastructure, Medical, General Industrial and Distributors.

The Role:

The Buyer/Planner supports procurement and material planning activities to ensure materials are available and delivered on time to meet operational needs. Reporting to the Purchasing Manager, this role issues purchase orders, communicates with suppliers, and assists in negotiating pricing and lead times. The Buyer/Planner works closely with sales, procurement, and logistics teams to help maintain optimal inventory levels throughout the Supply Chain. This position also monitors material availability, helps resolve delivery issues, and proactively expedites orders when needed to prevent operational interruptions. With strong attention to detail and initiatives, the Buyer/Planner ensures accurate procurement documentation and contributes to continuous improvement efforts within the purchasing and planning processes.

Key Task:

Procurement (Buyer) Responsibilities

• Issue and manage purchase orders to ensure timely delivery and cost-effective delivery of materials
• Negotiate pricing and lead times with suppliers to support cost savings and performance improvement
• Maintain strong supplier relationships to ensure the timely delivery of materials and resolve any supply chain issues.
• Work with supplier transport, internal teams, and logistics providers to move product in the most cost-effective manner
• Maintain accurate procurement records and documentation

Planning & Inventory Management Responsibilities

• Collaborate with sales, procurement, and logistics teams to ensure optimal inventory levels that meet customer demand and production schedules
• Monitor inventory and demand signals, proactively addressing material shortages, delays, or excess stock situations
• Review material shortages and adjust planning parameters (ex: lead times, safety stock) to ensure product availability and uninterrupted flow of product.
• Communicate planning changes across internal teams to align purchasing, productions, and fulfilment activities

The Candidate:

You will have a strong understanding of IT support and service desk practices, including incident management, user support, and IT asset provisioning. Experience supporting enterprise applications such as Dynamics 365 Finance & Operations (D365 F&O), Office 365, and collaboration tools is essential, along with proficiency in ITSM platforms like TOPdesk, ServiceNow, or JIRA. Familiarity with Windows and macOS environments and experience supporting users across multiple time zones is highly desirable.

The successful candidate must demonstrate excellent problem-solving and analytical skills, with the ability to troubleshoot issues, escalate complex problems, and resolve incidents efficiently. Strong communication and interpersonal skills are critical for collaborating with internal IT teams, vendors, and a global user base. You will also need solid organizational and time management abilities to handle multiple support requests and meet service level agreements (SLAs).

A proactive attitude, ownership, and accountability are essential, along with the ability to work independently and as part of a cross-functional global team. The ideal candidate will thrive in a fast-paced environment, adapt easily to changing priorities, and maintain accuracy and attention to detail while delivering continuous service improvement.

Qualifications & Skills:

• Proven experience as a Buyer/Planner in distribution, or similar role in supply chain, logistics, or manufacturing environments, balancing both procurement strategy and inventory planning
• Strong understanding of end-to-end procurement workflows and demand/supply planning principles to ensure material availability and optimal stock levels.
• Skilled in managing ERP (Enterprise Resource Planning) systems and material management software, preferably Microsoft D365 to support forecasting, purchasing, and inventory accuracy
• Proficiency in analyzing demand trends, supplier performance, and inventory data and make informed purchasing decisions and support continuous planning improvements.
• Strong negotiation skills to achieve mutually beneficial outcomes with suppliers
• Excellent communication and interpersonal skills to collaborate effectively with internal teams & suppliers.
• Strong problem-solving abilities and a proactive approach to managing supply chain disruptions.
• Organizational ability to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Detail-oriented with a high degree of accuracy.
• Bachelor’s degree in supply chain management, Business Administration, Logistics, or related field preferred
• Advanced knowledge of Microsoft (Word, Excel)
• Working knowledge of ERP/MRP systems (D365 preferred)
• Relevant professional qualifications or experience – 2 years minimum in a buyer/planner or similar role.

The Kasper Group is an apparel industry leader, offering women wardrobe solutions for their wear-to-work and special occasion dressing needs. Driven by excellence and exceptional talent, The Kasper Group has remained a forerunner in fashion for over 30 years. We are committed to delivering iconic brands (Kasper, Anne Klein, LeSuit, Kenneth Cole), relevant fashions and trusted, quality products to our consumers. So be a part of the exceptional talent!

The Kasper Group is currently seeking a Color Assistant. This role is responsible for the day-to-day organization and follows up of samples for various private label accounts.

Responsibilities include, but are not limited to the following:

• Managing color standards & maintaining color library
• Updating color information in PLM (Centric)
• Communicating with partnering teams and overseas mills in regards to color standards, lab dips, strike-off’s
• Managing the organization of l/dips & s/off’s
• Managing the time/action calendar within the color department
• Support the Colorists with daily tasks for multiple brands
• Maintain library of all items together so they will match the color standards; keep seasonal filing system; set up seasonal color approval cards.
• Provide tracking, follow up and records for the color approval process.
• Regular communication with product development and textiles to maintain approvals in a timely manner.
• Able to judge tolerance in shade lots and point out side-to-side shading
• Work in a fast paced environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Textile Design or related field (studied color theory)
• 1-2 years related experience or relevant internship experience
• Familiar with color language/ vocabulary used when communicating with mills.
• Understand prints with knowledge of how to pitch prints, print screens, color windows for prints and engravings.
• Experience in approval of lab dips/ print strike offs, desk looms, yarn dyes for bulk production, comments are precise and clear.
• Knowledge of industry/fabric/color/testing standards.

Salary Range: $50K-$60K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicant swill receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Inserso Corporation is looking for a competitive, energetic, and organized Associate Proposal Coordinator to support its business development activities. This individual will work closely with our business development team to analyze Request for Proposals and Information – RFPs/RFIs, support proposal creation, and support our marketing efforts.

Specific responsibilities include:

• Reviewing RFPs and preparing analysis sheets
• Analyzing acquisition documents (RFIs, RFQs, RFPs) to understand customer priorities
• Reviewing customer requirements and assessing alignment to Inserso’s core capabilities
• Supporting our Proposal Managers to create proposal outlines, schedules, compliance documents, and customer data calls
• Managing document versions and integrating content from multiple participants
• Formatting proposal documents using MS Office Tools (Word & PowerPoint)
• Coordinating our marketing activities, including attending events, developing graphics, and updating collateral
• Supporting our business development team with capture research
• Other duties as assigned in support of proposal development

Required Skills:

• Bachelor’s degree in business, marketing, or equivalent work experience
• Experience running projects, events, etc. in a formal manner
• Ability to thrive in a fast paced, competitive, and constantly changing environment
• Strong communication skills, utilizing graphics, charts, presentations, etc.
• Strong organization skills and excellent attention to detail
• US Citizen with the ability to obtain a security clearance
• Strong persuasive writing and content editing skills
• Strong Microsoft Word, PowerPoint, and Excel skills

Desired Skills:

• General knowledge of IT concepts, technologies, and methodologies such as: networks, cyber security, software development, cloud computing, service desk management, ITIL, DevOps, Agile, or SDLC
• Marketing background (experience with marketing plans, branding, storytelling, graphics)
• Graphics background (developing technical graphics)

Now Hiring: Framing & Production Specialist

Golden State Memorabilia | Newport Beach, CA (On-Site)

Are you a sports fan who likes working with your hands? Do you want to be part of a team that preserves sports history every single day?

Golden State Memorabilia is growing, and we’re looking for a motivated Framing & Production Specialist to join our team in Newport Beach. This is a "get-in-on-the-ground-floor" opportunity in a fun, sports-centered environment.

The Role

This is a hands-on, multi-faceted position. You won't be stuck behind a desk; you’ll be the heartbeat of our warehouse and production.

• Craftsmanship: Using tools to cut, measure, and assemble high-quality frames.
• Logistics: Managing shipping and ensuring orders reach fans in perfect condition.
• Growth & Sales: Communicating with customers, building relationships, and assisting with sales.
• The "X-Factor": Helping out at athlete signings and jumping in wherever the team needs a hand.

Who You Are

• Growth-Oriented: No prior framing experience? No problem. We prioritize a willing-to-learn attitude over a resume full of experience. We will train the right person.
• Handy: You are comfortable using tools and have a sharp eye for detail.
• Goal-Driven: You love setting targets and hitting them.
• A Team Player: You’re happy to "wear many hats" and do whatever is needed to win.

Why Join Us?

• The Environment: We work hard, but we have fun doing it. It’s a sports-centered culture through and through.
• Growth: We are looking for someone who wants to grow alongside the company.
• Compensation: Competitive hourly rate based on your skills and reliability. Ability to work toward full time hours.

How to Apply

1. Apply directly here on LinkedIn.
2. Email your resume to:

We can't wait to see what you bring to the team!

Director of Front Office – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

Operational Leadership

• Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
• Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
• Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
• Maintain strong interdepartmental collaboration to resolve service issues efficiently.
• Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).

Staff Management and Development

• Recruit, train, coach, and retain a high-performing Front Office team.
• Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
• Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
• Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.

Guest Relations

• Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
• Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
• Analyze guest feedback to identify trends and opportunities for service improvement.

Financial Management

• Manage the front office budget, control departmental expenses, and drive performance against financial goals.
• Leverage upselling and revenue-enhancing strategies to maximize room revenue.
• Review financial reports and labor forecasts, planning as needed to align with occupancy trends.

Quality Control

• Enforce brand standards and service expectations consistently throughout the department.
• Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
• Follow through on process consistency and accountability, ensuring operational procedures are upheld.

Strategic Planning

• Participate in hotel-wide strategic initiatives and contribute to long-term planning.
• Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
• Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.

Technology and Systems Management

• Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
• Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.

Reporting and Health and Safety

• Ensure compliance with all local health, safety, and fire regulations.
• Train and coach staff in emergency procedures and workplace safety.
• Take corrective action as needed to maintain a secure and safe environment for guests and employees.

Key Competencies & Leadership Attributes

• To excel in this role, the Director of Front Office must demonstrate:
• Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
• Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
• Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
• Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
• People Leadership: Foster trust, communicate with purpose, and inspire a culture.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years in front office leadership within a luxury hotel environment
• Proven experience leading high-performance teams and mentoring junior leaders
• Strong interpersonal, communication, and conflict resolution skills
• Demonstrated ability to make independent, timely, and guest-centric decisions
• Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
• Flexible availability including nights, weekends, and holidays
• Legally authorized to work in the United States

Salary Range:

• $105,000 - $115,000 annually

For more information about the property, please visit:

Field Operations Associate

Compensation: $20.19 per hour + monthly bonus potential up to $333

Hours: Monday – Friday, 8:00am to 5:00pm

Job Summary

The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Contractor Onboarding

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
• Provide pre-employment documents and screen requirements to the candidate for review and signature
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
• Assist with contractor training and certification requirements
• Attend office meetings to help communicate onboarding statuses as needed
• Enter and manage background, drug testing and medical screening process for contractors
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

Lifecycle Management

• Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with the center to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with Field Operations Supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

• 2 + years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• BA/BS degree in Human Resources, Business, or Accounting preferred

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.