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Field Sales Representative

Representing T-Mobile | In-Person B2B

If you prefer being out in the field over sitting behind a screen, you’ll feel at home here.

Merchant Row is a boutique sales agency based in Philadelphia, working closely with T-Mobile to deliver face-to-face business solutions. We’re looking for a Field Sales Representative who enjoys being on the move, meeting business owners, and turning conversations into results.

This is a role for someone who wants to be out in the market, not stuck at a desk — building relationships, understanding challenges, and helping businesses stay connected and competitive.

What This Role Looks Like

As a Field Sales Representative, your day won’t follow a script — and that’s the point.

You’ll be out across Philadelphia, meeting business owners and decision-makers, learning how they currently operate, and introducing T-Mobile’s telecom solutions in a way that makes sense for them.

It’s about reading the room, asking the right questions, and delivering solutions that genuinely improve how businesses communicate and operate.

What You’ll Be Doing

• Visiting local businesses and introducing yourself as a professional point of contact
• Holding natural, consultative conversations with business owners and managers
• Identifying gaps in current telecom systems and areas for improvement
• Demonstrating T-Mobile’s business solutions, including mobility, internet, and communication services
• Helping businesses understand their options and choose solutions that fit their needs
• Building ongoing relationships with clients through consistent follow-up and support
• Keeping track of your activity and progress throughout the day
• Working alongside the wider Merchant Row team to drive campaign growth

No two days are the same — and that’s what makes this role engaging.

Who You Are

This role suits someone who:

• Enjoys being out and about rather than desk-based
• Is confident speaking with new people in a professional setting
• Has a natural ability to build rapport quickly
• Likes solving problems and finding practical solutions
• Is motivated by performance and progression
• Is open to learning and improving through coaching

Experience in customer-facing roles like retail, hospitality, or customer service is helpful — but not essential.

Why People Choose Merchant Row

• Hands-on training in B2B field sales
• A supportive team environment with real development opportunities
• Weekly pay including commissions and performance bonuses
• Average earnings typically range between $50,000 and $60,000 per year
• Clear progression into account management and leadership roles
• The chance to represent a recognised brand like T-Mobile

What Happens Next

If you’re looking for a role where you can build confidence, develop real sales skills, and work in a fast-moving environment, this could be a great fit.

Click Apply and a member of the Merchant Row team will review your application.

Shortlisted candidates will be contacted within the next few days to arrange a time to speak and go through the opportunity in more detail.

As a Sr. Account Executive, you will play a critical role in driving revenue growth by closing strategic deals with enterprise clients. This role will focus on building relationships with key decision-makers, understanding their business challenges, and positioning our SaaS products as the ideal solution. You will be responsible for managing the new business sales cycle within assigned market verticals, specifically within Construction and Energy. As a Sr. Account Executive you will be assigned to a POD, teaming up with your SDR and Solutions Consultant to manage the full sales cycle from prospecting to closing, with a focus on large, complex deals. The ideal candidate has a proven track record of success in Enterprise SaaS sales, is skilled in consultative selling, and has experience engaging with C-level executives and decision-makers.

Duties/Responsibilities:

• Sales Cycle Management: Own the entire sales process from handoff and prospecting to negotiation and closing of high-value enterprise deals. 
• Prospecting & Lead Generation: Proactively identify new business opportunities within target industries and verticals through outbound efforts, referrals, and industry events.
• Relationship Building: Develop strong relationships with key decision-makers and influencers, understanding their business needs and positioning our solutions as strategic partners.
• Solution Selling: Utilize consultative selling techniques to thoroughly understand client pain points and challenges, and effectively articulate the value of GoFormz to meet their business goals.
• Sales Presentations & Demos: Work alongside the Solutions Consultant to conduct compelling product demonstrations and presentations tailored to the specific needs of each client.
• Pipeline Management: Maintain a robust pipeline of qualified opportunities, ensuring consistent follow-up, accurate forecasting, and timely movement through the sales funnel using CRM (Salesforce).
• Cross-functional Collaboration: Work closely with marketing, product, and customer success teams to align strategies, share market feedback, and ensure seamless onboarding for new clients.
• Negotiation & Closing: Lead contract negotiations and pricing discussions with prospective clients, ensuring favorable terms while maintaining a focus on long-term retention.
• Reporting & Forecasting: Accurately track sales activities and performance metrics, providing regular updates and forecasts to the sales leadership team.
• Market & Competitive Insights: Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position our product against competitors.

Required Skills/Abilities:

• Proven experience selling to enterprise-level clients, with the ability to engage and influence C-suite executives.
• Deep understanding of the SaaS sales cycle and consultative selling methodologies, MEDDIC.
• Strong negotiation and closing skills, with experience handling complex sales processes.
• Proficiency with CRM software (preferably Salesforce) and other sales enablement tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, high-growth environment.
• Experience working on a team with SDR’s, Account Managers and Customer Success Managers to ensure client satisfaction and Renewal.
• Experience consulting clients on best practices within a technical product.

Education and Experience:

• 5+ years of successful B2B SaaS sales experience, with a strong track record of closing complex, high-value deals.
• Experience selling SaaS solutions in specific verticals such as Construction, Energy, and Manufacturing. 
• Familiarity with enterprise software purchasing processes, including procurement, IT security, and compliance.
• Proven ability to manage large-scale contracts and work within complex sales cycles.

Travel and Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Up to 25% Travel to Industry Events and Client Meetings

Benefits:

• Compensation Range: $150,000 - 235,000 OTE (includes base play and on target commission)
• Employee medical and dental paid by the company; you just cover vision.
• 4 weeks (160 hours) accrued paid vacation in your first year.
• Options to work from home or from our vibrant office in downtown San Diego where we provide complimentary parking or a monthly MTS pass.
• We care about your physical health. Our office is equipped with automatic sit/stand desks, plus you’ll get a monthly reimbursement for wellness related purchases!
• We have a fantastic team that gets stuff done and is fun to work with! 
• The environment is fast-paced, so you will see the results of your work immediately. 
• You will have plenty of opportunities to use and learn cutting-edge technologies.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Medical Office Coordinator

__________________________________________________

NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Medical Office Coordinator (Job Id - # 3232549)

Location: San Francisco CA 94158

Duration: 6 Months + Strong Possibility of Extension

______________________________________________________

• Job duties: Administrative Practice Coordinator- incoming phone call management and routing, Patient scheduling appointments, administrative tasks
• Managing front desk & back desk administrative office work, MS word, excel, outlook experience.
• Excellent customer service, excellent communication skills, patient phone call management, patient scheduling, front desk & back desk administrative office work, MS word, excel, outlook experience
• Soft skills/characteristics: strong customer service, communication, attention to detail skills
• Estimated number of patients in clinic per day or calls per day if call center: 300 patients in clinic per day
• Supports Office Coordinator with insurance authorization, authorization tracking, and communication with patients regarding insurance requirements and limitations.
• Specific number of year’s experience? Prefer at least 6 months experience in health care EPIC Apex training preferred) but depends on skill set
• Proven ability to deal with a wide variety of individuals
• Must have experience with EPIC APEX

________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Epic Cupid Analyst

• Location: Palo Alto, CA
• Position Type: Full-time Employment (FTE) – Direct Hire
• Number of Openings: 1
• Start Date: ASAP
• Salary Range: 115 – 150K
• On-site Requirements: 1-2 days on-site per month – Candidates must be within reasonable driving distance to Palo Alto, CA
• Interview Process: 1st: Phone Screen w/ HR -- 2nd: Interview w/ Hiring Manager -- 3rd: Team Interview

Position Summary:

• Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.
• This role supports the health system’s Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.
• Key Responsibilities:
• Provide Tier 2 support for Epic Cupid application incidents escalated from the help desk
• Monitor production systems and troubleshoot application issues
• Support Epic Cupid configuration, build, and optimization efforts
• Lead small to medium complexity upgrades, enhancements, and workflow improvements
• Modify system tables and master files under guidance of senior analysts when necessary
• Collaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service Desk
• Participate in design, build, testing, and implementation of new functionality
• Assist with documentation of workflows, system changes, and testing procedures
• Act as a liaison between technical teams and operational stakeholders to resolve issues
• Mentor junior team members and assist with troubleshooting and knowledge sharing
• Participate in on-call support rotations as required
• Current Team & Project Work
• Join a team of three Epic analysts supporting cardiovascular systems
• Upcoming initiatives include:
• Epic upgrades
• Implementation of new clinical sites
• Expansion of non-invasive Cupid workflows
• Enhancements related to cardiology supplies and integrations

Position Qualifications:

• Epic Cupid Certification (Required)
• 2+ years of experience supporting healthcare applications
• Experience supporting Epic clinical modules within a healthcare environment
• Ability to support application build, upgrades, and troubleshooting
• Strong analytical and problem-solving skills
• Ability to collaborate with technical teams and clinical stakeholders
• Bachelor’s Degree is required

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Patient Scheduling Coordinator

__________________________________________________

NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Patient Scheduling Coordinator(Job Id - # 3232549)

Location: San Francisco CA 94158

Duration: 6 Months + Strong Possibility of Extension

______________________________________________________

• Job duties: Administrative Practice Coordinator- incoming phone call management and routing, Patient scheduling appointments, administrative tasks
• Managing front desk & back desk administrative office work, MS word, excel, outlook experience.
• Excellent customer service, excellent communication skills, patient phone call management, patient scheduling, front desk & back desk administrative office work, MS word, excel, outlook experience
• Soft skills/characteristics: strong customer service, communication, attention to detail skills
• Estimated number of patients in clinic per day or calls per day if call center: 300 patients in clinic per day
• Supports Office Coordinator with insurance authorization, authorization tracking, and communication with patients regarding insurance requirements and limitations.
• Specific number of year’s experience? Prefer at least 6 months experience in health care EPIC Apex training preferred) but depends on skill set
• Proven ability to deal with a wide variety of individuals
• Must have experience with EPIC APEX

________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

PURPOSE OF POSITION:

Provides leadership and oversight of Registration and Financial Counseling operations within the hospitals or outpatient hospital licensed sites. Supports Director of Patient Access (“PAS”) to execute the strategic vision for system-wide PAS and Financial Clearance functions. Oversees performance of PAS functions performed by clinical area staff members. Supports clinical leadership in PAS performance improvement efforts. Confirms supervisors are consistently performing productivity and quality assessments and staff are being supported in their efforts to improve their performance .Ensures that check-in/registration accuracy rates are achieved, walk-in patient clearance requirements are consistently met and patients are registered with complete information. Functional areas which report to this position include ED Registration, Admissions, OP Registration, Off-site Hospital Licensed Site Registration, Financial Counseling and the Information Desk.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Support, oversee, and manage the performance and productivity of the team as it relates to Registration, Financial Counseling and Information Desk activities and pre-defined goals/targets, while providing feedback and guidance to the supervisors and the team
2. Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across PAS
3. Confirm supervisory staff are consistently performing performance monitoring processes
4. Ensure PAS employees and non-reporting areas performing PAS functions comply with established policies, processes and quality assurance programs
5. Manage to applicable PAS Key Performance Indicators (“KPIs”). Define and implement action plans when performance is not meeting expectations. This work includes monitoring of non-reporting areas performing PAS functions
6. Ensure the team’s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, and effective dates
7. Recommend new approaches to enhance and improve productivity as needed
8. Support Director of Hospital Patient Access to execute strategic vision for PAS and implement changes needed to comply with payer and regulatory requirements
9. Support CCHC strategic initiatives that require involvement from on-site patient access functions as required
10. Assess direct reports’ performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken
11. Collaborate with other disciplines to implement changes as needed for PAS
12. Define, implement, and monitor strategies to improve overall PAS efficiency
13. Maintain up-to-date knowledge of regulatory and compliance changes impacting area of responsibility and ensure employees are appropriately educated and processes are modified as needed
14. Assess workflow prioritization on a daily basis to confirm that PAS metrics and benchmarks are consistently achieved
15. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers
16. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

EDUCATION/EXPERIENCE/TRAINING:

• Bachelor's degree required or equivalent combination of education and experience. Master’s degree preferred
• Required three to five years’ experience in patient access financial clearance operations with at least two years being in a supervisory capacity
• Experience and knowledge of third party reimbursement and eligibility processes and regulations
• Required three to five years of demonstrated experience with Epic or comparable software applications
• Ability to evaluate personal performance against established goals
• Demonstrated goal-oriented thinking, operational and organizational skills
• An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment
• Excellent communication, leadership, delegation, and interpersonal skills
• Ability to communicate with and present to a wide variety of CCHC and external users, including senior management and physicians, as well as outside vendors and consultants
• Ability to work under pressure and manage multiple initiatives concurrently; must be able to work independently, set own priorities and meet deadlines
• Demonstrated goal-oriented thinking, operational and organizational skills

Schedule Details:

Full-Time, M-F, Occ. Evenings, Weekends, & Occ. Holidays. Rotating on call responsibilities for off shift and weekend, and rotating Holidays.

Pay Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Join Canvas Forum: Investment Real Estate Sales Agent

Are you ready to take your real estate career to the next level? At Canvas Forum, we're revolutionizing the investment real estate market by connecting buyers and sellers with unmatched efficiency and expertise. Our mission is to transform a fragmented industry into a seamless experience for everyone involved.

Why Canvas Forum?

Accelerate Your Career : Close more deals in your first three months than most agents do in an entire year.

Dynamic Team Environment : Join a team where collaboration and shared success are our core values. We achieve greatness together—no lone wolves here!

Unlimited Growth Potential : Whether you aim to lead your own team or build a personal investment portfolio, we’ll support your ambitions.

Endless Opportunities : Access to cutting-edge tools, extensive training, and uncapped income potential.

What You'll Be Doing

Build & Expand Your Network : Connect with local investors and grow your database, pairing them with our exclusive property listings.

Client Engagement : Maintain regular communication with investors to understand their goals, provide updates on inventory, and address any inquiries swiftly.

Collaborate & Innovate : Work closely with our team to stay informed about property availability and industry trends.

Organize & Track : Keep accurate records of transactions and client interactions using our CRM systems and other tools.

What We Need From You

Active Tennessee Real Estate License (or ability to obtain one before starting).

Full-Time Commitment : Be ready to dive into a fast-paced environment and grow your career.

Coachability & Enthusiasm : Be eager to learn, adapt, and thrive in a dynamic setting.

Additional Perks

No Desk or Brokerage Fees

Comprehensive CRM System

Brokerage-Provided E&O Insurance

Expert Guidance & Resources

100% Commission-Based Structure with Bonus Opportunities

****Realtor dues and MLS fees will be the responsibility of the agent due to IRS 1099 laws, but the brokerage DOES NOT charge the agent any fees, such as desk fees.****

Ready to break into the investment real estate industry and skyrocket your career? Reach out to us and join our dynamic, passionate team at Canvas Forum. Your future starts here!

Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.

Job Description and Duties:

Job Summary:

This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.

1. End User Support

a. Sets up, configures, and supports end user hardware and software

b. Troubleshoot and fix/repair desktop hardware/software issues at root cause

c. Desire to work with users to ensure the available tools are functioning

d. Quick response to user needs

e. Willingness to spend time helping users understand the best use of available tools

2. End User Training

a. Train staff on the proper/best use of available software

b. Create, update, and maintain end user documentation.

c. Work with departments to build customized documentation and training plans for current and new employees

3. Maintain the IT ticketing system

a. Triage and work incoming tickets

b. Escalate as necessary

4. Product Center Support

a. Provide support for our PLM software.

b. Assist users with adds, moves, and changes in the system.

5. Assist with network support

a. Maintain servers and network hardware

b. Assist with patching of servers

c. Assist with Network/System Administration

Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.

Minimum qualifications:

• 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.

• Due to sensitive data handling for government contracts, U.S. Citizenship is required.

• An associate degree, or higher, in an IT related field or equivalent work experience.

• Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.

• Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.

• Experience working with a support ticketing system, required.

• After hours support of business applications is required.

• Some travel may be required.

• Excellent written and verbal communication skills, required.

• Experience working with and supporting the Microsoft Office suite, required.

• Experience administering and maintaining Product Center a plus

• Experience with using and/or administering Microsoft SharePoint a plus.

• Experience supporting mobile devices in the enterprise is a plus.

• IT Industry certifications are also a plus, but not required.

• Strong interpersonal and problem-solving skills

• Outgoing and willing to take the lead on projects and initiatives

• Ability to get things done in a timely manner but yet with high quality and thoroughness

• Detail oriented, organized, and highly motivated

• Positive attitude and willingness to assist wherever needed

• Great attitude towards teamwork and overcoming daily challenges

• Responsible for other duties as assigned

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7:30am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
• Maintain Front Office computer system operation according to the hotels standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Security are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to hotel standards.
• Maintain proper record keeping (i.e., log books, etc.) according to hotel standards.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Avion Hospitality procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Handle items for “Lost and Found” according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.