Flexispot Desk Riser Amazon Jobs in Usa

Trading & Execution Product Engagement Associate - Equity Trading

New York, NY

Hybrid 2x per week in the office

My client, an industry leader in the financial research & rankings business is searching for a an Associate to Lead the Trading & Execution suite of research products. You will be networking and contacting Heads of Trading to collect industry data.

Preference is for professionals with front office trading desk experience or from a brokerage firm, who understand the dynamics of buy side and sell side, specifically with equity trading.

In this role you will focus on developing relationships globally across the buy-side Research and Trading & Execution. You will also be responsible for voter outreach and survey data collection.

What will you do?

• Take responsibility for preparing the attributes, targeting respondents, and ensuring active engagement with the survey. Liaise with Director of Buy-side Engagement to maximize participation.
• Explain voting process and survey methodology to external contacts while encouraging survey participation.
• Assist with the implementation of new tools & systems, which include Hubspot and Qlik, to understand the operational processes, data flow between systems, and ensure that data sources are updated.
• Data cleansing to ensure accurate demographic information, eligibility of participants and quality of voting for research projects, working with project managers and outsourced database team.
• Assist with preparation of Global Equity Rates Study and Trading & Execution survey results publication. Review results for processing errors, year-on-year trends, and missing information.

Skills & Experience

• Experience working in front office at a trade desk or brokerage preferred
• Experience with equity trading - required
• Knowledge of attributes required by buy side - required
• Understanding of sell side revenue models - required
• Minimum of 2 years of experience in research and data analysis
• Strong analytical skills, project management experience and exceptional attention to detail.
• IT Literate; good knowledge of Microsoft Office (including strong Excel skills)
• Familiarity with a Bloomberg Terminal would be beneficial

The annual salary range for this role is from $80,000 USD - $100,000.00 USD depending on background and experience. This role also includes a variable bonus at the discretion of the employer.

My client offers a competitive benefits package including medical, mental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you require accommodation, please contact us at

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Firm Ranking: AmLaw100 Firm

Location: Miami, FL

Position: Office Services Clerk / Administrative Assistant

Target Salary: $50,000 - $70,000 with additional OT and Bonus

Work Week: 8:30am – 5pm (37.5 hour work week)

Onsite Logistics: Onsite

Hiring Manager: Office Administrator

Primary Responsibilities

The CSA/LSS is expected to ensure the smooth daily operations of the CSA main reception desk, which include, but are not limited to:

• Providing exceptional client service.
• Ensuring that all calls are answered at the main reception desk and routed appropriately.
• Keeping track of all visitors, assigning offices to visiting attorneys, and reserving conference rooms for meetings and associated needs (e.g., food, technology, supplies).
• In addition, this role will provide administrative support on an as-needed basis, including, but not limited to, preparing expense reports, check requests, new business memos, preparing mailings and binders, editing pre-bills, maintaining electronic files, assisting with travel arrangements, and scheduling meetings.

The Membership Concierge III at Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.

Job Duties/Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
• Serves members at member service desks, setting an energetic, helpful and friendly tone
• Performs daily walkthroughs to ensure that all areas are \"like new\", clean and organized
• Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
• Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
• Tracks business financials for the Life Time Work location including P&L
• Facilitates cross-training with Club Member Concierge team.
• Builds awareness and support for retention through effective communication and reporting of all social and business activities
• Collects and responds to feedback and concerns gathered from team members and members
• Delivers new member onboarding

Position Requirements

• High School Diploma or GED
• 3 to 5 years of sales and customer service experience
• Demonstrated proficiency with Microsoft Office Suite
• Excellent communication, and time management skills

Preferred Requirements

• Experience with Microsoft Dynamics CRM

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.

We are looking for Sales Associates to join our team, opening in August of 2024!

Mission: Guarantee the best experience of our customers and contribute to increase the sales of the store.

Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

It will be necessary to be familiar with the sales indicators and focusing on improving them. To accomplish this, Multifunctional Sale Associates will have to focus on all the tools available to foster the omnichannel experience.

They need to ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

Different tools will be provided to cover the tasks mentioned above and it is crucial that these tools are used efficiently and in a respectful and appropriate way.

While working at the cash desk, Multifunctional Sales Associates are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Multifunctional Sale Associates are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Multifunctional Sales Associates are expected to share their knowledge with new starters providing them with basic training and collaborating on their onboardings. At all times, they will be expected to behave according to the values of Mango.

The wellbeing of all our staff is key, and because of that, it is expected to carry all the above following at all the times our Health and Safety standards.

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.

The pay rate for this position at commencement of employment is expected to be $16/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time.

You got it? We like you!

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

The Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.

• Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.
• Set up and maintain accurate account details, contacts, and policy information in EPIC
• Attach, organize, and name documents in EPIC
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change requests, etc.
• Endorse policy in EPIC
• Create activities in EPIC and assign applicable team-member.

• Order loss runs from carriers
• Generate and send proofs to holder, if requested (from EPIC or CSR24)
• Check policy per policy check workflow and complete checklist
• Check endorsement against request
• Document maintenance/retrieval

• 0-2 years' experience in Commercial Property and Casualty

Licensed or obtaining state Property & Casualty insurance license within a specified time frame

• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals.
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
• Seeks to obtain industry information, new product information, coverage, and technology to continuously improve knowledge performance.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well-established and familiar set of activities and/or process to derive a solution.
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
• Works to achieve stated objectives and delivers results at the close direction of a senior team member.

• HS Diploma or equivalent

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. This position is located in New York State. The base salary for this position at the time of this posting may range from $59,000-$60,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs.

Location: Baraboo

Position Type: Full-Time

Company Overview: About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Join our Festival Foods team as a Full-Time Guest Service Representative. Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

What You'll Do:

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize Leadership Tools: Include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
• Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
• Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
• Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
• Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
• Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
• Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We're Looking For:

To succeed as a Guest Service Representative (GSR), you should have:

• Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

The Guest Service Representative is a position that is full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.

Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!

Why You'll Love It Here:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates \"free\" ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

615 Linn Street

City: Baraboo

State: WI

Postal Code: 53913

Position Summary
The Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.
Primary Responsibilities

• Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.

• Set up and maintain accurate account details, contacts, and policy information in EPIC

• Attach, organize, and name documents in EPIC

• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests, proofs of insurance etc.

• Endorse policy in EPIC

• Create activities in EPIC and assign applicable team-member.

• Order loss runs

• 0-2 years experience in Commercial Property and Casualty

• Licensed or obtaining state Property & Casualty insurance license within a specified time frame

• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals.

• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.

• Seeks to obtain industry information, new product information, coverage, and technology to continuously improve knowledge performance.

• Strong written, oral, and interpersonal communication skills.

• Able to follow a well-established and familiar set of activities and/or process to derive a solution.

• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.

• Works to achieve stated objectives and delivers results at the close direction of a senior team member.

• HS Diploma or equivalent

Physical Demands & Working Conditions
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Worlds property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Worlds Human Resources Talent Department.
Compensation
This is a New York based position with a competitive benefits package. The base salary ranges from $50,400 to $66,200, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: .
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Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
• Assist in the implementation of policies and best practices, makes recommendations to Management team
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
• Assist managers and associates on the selling floor as necessary
• Following up on reporting, outstanding invoices, and escalated issues to resolve

• Ability to drive profitability through execution of SOA KPIs
• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time (including medical, vision and dental).
• An amazing discount

The starting rate for this position is between $50,963.31 - $55,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

• Set the tone for world-class hospitality at the front desk-greeting members and guests with energy, professionalism, and warmth
• Supervise, coach, and support a team of front desk associates across a range of shifts
• Manage daily desk operations, including check-ins, POS transactions, schedules, and inventory
• Lead onboarding and training for new team members, ensuring service standards are consistent and strong
• Support club events, initiatives, and programs that elevate the member experience
• Act as a go-to problem solver and positive presence during peak hours
• Collaborate with leadership across departments to maintain smooth day-to-day flow
• Maintain a clean, organized, and welcoming front desk space

• A people-first mindset-you love creating great experiences for others
• Clear communication and a calm presence, even in fast-paced or busy moments
• A hands-on leadership style-you lead by example and energize those around you
• Confidence with technology and systems
• An eye for detail and a commitment to service excellence
• A natural sense of hospitality and team spirit

• 2+ years of experience in hospitality, customer service, or fitness club environments
• Prior supervisory or team lead experience preferred
• Comfortable managing a team, balancing tasks, and solving issues with confidence
• Ability to work a flexible schedule, including evenings and weekends
• Authorized with work in the United States

• Professionalism in how we lead and serve
• Ownership in how we show up and solve problems
• Team in how we support one another
• Quality in the experiences we deliver
• Celebration in the moments we share along the way