Flexispot Desk Jobs in Usa

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Community Association Manager
✦ New
Salary not disclosed
Tampa, FL 1 day ago

LCAM - On-Site Manager


Condominium Associates began managing condominium and homeowner associations in the Tampa Bay area in 1982 and presently have offices in Pasco, Pinellas, Sarasota and Hillsborough counties. We are a full-service association management company providing services in the areas of facilities management, financial management and administration.


Job Summary:

Join our dynamic team as an On-Site Association Manager! We're on the lookout for a licensed community association manager (LCAM) in sunny Florida to lead the charge in managing single associations, master associations, or those with multiple sub-associations. This isn't just a job; it's an invitation to be at the forefront of creating thriving communities.


Responsibilities:

  • In this impactful role, you will manage a single association, master association, or master association with multiple sub-associations, making a tangible difference in their day-to-day operations.
  • Our collaborative environment will have you work closely with board members, fostering professional relationships and contributing to the long-term planning for the association.
  • No day will be the same as you will have diverse responsibilities from attending and facilitating meetings to coordinating security matters, your role will be varied and engaging.
  • Take on supervisory responsibilities, ensuring the efficient functioning of on-site maintenance and personnel.
  • Bring your innovative ideas to the table, actively suggesting improvements and organizational tools that can enhance efficiency.
  • Be ready for professional growth as you attend management company training classes, meetings, and seminars, continually expanding your knowledge and skills.
  • You will be making a community impact while being a driving force in enforcing restrictions, regulations, and contributing to the overall well-being of the community. And so much more!



Qualifications:

  • Working knowledge of statutes for assigned Condominium or Homeowner Association type.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas.
  • Proven ability to multitask and manage priorities efficiently in a dynamic environment.
  • Strong initiative, problem-solving skills, and a proactive approach to continuous improvement.
  • Project management and leadership skills, especially supervising on-site personnel.
  • Proficient in Microsoft Office Applications and tech-savvy in leveraging tools for administrative efficiency.


Education and Experience:

  • LCAM Certification in accordance with Florida state laws
  • 2-3 years of relevant experience in community association management.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Equal Opportunity Employment

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique backgrounds, perspectives, and talents of all employees, creating an environment where everyone feels valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by applicable laws and regulations. We comply with all federal, state, and local laws governing nondiscrimination in employment.

In addition, we offer competitive salaries commensurate with experience, a comprehensive benefits package including health, dental, and retirement options, professional development opportunities, and a collaborative work environment.

Not Specified
Onsite Manager
✦ New
🏢 Condominium Associates
Salary not disclosed
Clearwater, FL 1 day ago

LCAM - On-Site Manager



Condominium Associates began managing condominium and homeowner associations in the Tampa Bay area in 1982 and presently have offices in Pasco, Pinellas, Sarasota and Hillsborough counties. We are a full-service association management company providing services in the areas of facilities management, financial management and administration.


Job Summary:

Join our dynamic team as an On-Site Association Manager! We're on the lookout for a licensed community association manager (LCAM) in sunny Florida to lead the charge in managing single associations, master associations, or those with multiple sub-associations. This isn't just a job; it's an invitation to be at the forefront of creating thriving communities.


Responsibilities:

  • In this impactful role, you will manage a single association, master association, or master association with multiple sub-associations, making a tangible difference in their day-to-day operations.
  • Our collaborative environment will have you work closely with board members, fostering professional relationships and contributing to the long-term planning for the association.
  • No day will be the same as you will have diverse responsibilities from attending and facilitating meetings to coordinating security matters, your role will be varied and engaging.
  • Take on supervisory responsibilities, ensuring the efficient functioning of on-site maintenance and personnel.
  • Bring your innovative ideas to the table, actively suggesting improvements and organizational tools that can enhance efficiency.
  • Be ready for professional growth as you attend management company training classes, meetings, and seminars, continually expanding your knowledge and skills.
  • You will be making a community impact while being a driving force in enforcing restrictions, regulations, and contributing to the overall well-being of the community. And so much more!

Requirements

Qualifications:

  • Working knowledge of statutes for assigned Condominium or Homeowner Association type.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas.
  • Proven ability to multitask and manage priorities efficiently in a dynamic environment.
  • Strong initiative, problem-solving skills, and a proactive approach to continuous improvement.
  • Project management and leadership skills, especially supervising on-site personnel.
  • Proficient in Microsoft Office Applications and tech-savvy in leveraging tools for administrative efficiency.


Education and Experience:

  • LCAM Certification in accordance with Florida state laws
  • 2-3 years of relevant experience in community association management.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Equal Opportunity Employment

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique backgrounds, perspectives, and talents of all employees, creating an environment where everyone feels valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by applicable laws and regulations. We comply with all federal, state, and local laws governing nondiscrimination in employment.

In addition, we offer competitive salaries commensurate with experience, a comprehensive benefits package including health, dental, and retirement options, professional development opportunities, and a collaborative work environment.

Not Specified
National Security Account Manager
✦ New
Salary not disclosed
Dearborn, MI 1 day ago

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 30,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.


Job Summary

The National Account Manager reports to the Senior Vice President of Operations. The major responsibilities of the position include, but are not limited to, the following duties:


  • Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for a national account across North America.
  • Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
  • Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
  • Serve as Inter-Con’s National contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
  • Oversee the training and operational employment of Account Managers, Field Supervisors and Security Officers
  • Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
  • Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner


Other Requirements or Competencies

  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint).
  • An understanding of security operations and contracts management preferred.
  • Understand operational KPIs and ability to utilize data to drive operations.
  • Strong interpersonal, critical thinking, time management, and multi-tasking skills required.
  • A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management.
  • Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment.
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.
  • Customer Service orientation required.
  • Must be able to travel up to 20% to all facilities in the Southern California and Nevada areas.


Education and Experience:

  • Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 10 years’ experience in an operations management and project management role.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Various periods of operating, transiting, maneuvering in the field environments.
  • Must be able to lift up to 15 pounds at times.
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service.


Duties, responsibilities, and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.


Job Type: Full-time

Work Location: In person

Not Specified
Student Job: Customer Success
✦ New
Salary not disclosed
New York, NY 9 hours ago

NYC: Be on site. Own the client. Show the impact.

SmartSite is rolling out across major construction projects in New York, Miami, Toronto, London and Dubai.


We’re not looking for a typical Customer Success Manager. We’re looking for someone who can run the relationship on site and make the results visible. This is a flexible part time role, ideal for someone combining it with studies.


What this role really is

  • You are the person on site who makes SmartSite work.
  • You help teams use it.
  • You turn that into clear insights.


And you capture it.

Because if it is not seen, it does not scale.


What you’ll actually do


1) On site

  • Work directly with project teams using SmartSite
  • Support onboarding and daily usage
  • Be present where decisions and problems happen


2) Drive results

  • Track what is really happening in the hoists and on site
  • Show where productivity is lost and regained
  • Turn data into actions teams actually follow


3) Make it visible

  • Film what is happening on site (capture real situations, not staged ones)
  • Explain in simple terms what changes when teams get control
  • Create short videos that people understand instantly


Who this is for

  • Someone early in their career who wants real responsibility fast
  • Someone who prefers being on site over sitting behind a desk
  • Someone who can talk to workers and management without friction
  • Someone who sees content as a tool, not the job


Why this works

  • You get access to real projects.
  • You build experience across tech, construction, and communication.
  • You create a portfolio that actually means something.


What matters

  • You take ownership
  • You are sharp and practical
  • You can simplify complex situations
  • You are comfortable picking up a camera and talking to people
Not Specified
Logistics Specialist
✦ New
🏢 Belcan
Salary not disclosed
Pittsburgh, PA 9 hours ago

Job Title: International Import/Export Logistics Representative

Location: Pittsburgh, PA


Description:

This is a temporary position responsible for managing import and export operations within Client's International Logistics function. The role is designed for a professional with approximately one year of hands-on international logistics or trade compliance experience.


Major Tasks & Responsibilities

* Import & Export Operations - Execute and support import and export transactions across all regions, including off-system exports and off-system imports, in accordance with CIMP and CEMP policies.

* Coverage Support - Provide desk coverage for team members during vacations and absences, as well as support ongoing project work as needed.

* 3PL & Broker Management - Manage and coordinate activities with BDP International and other third-party logistics providers as they relate to import and export shipments.


Skills/Qualifications of the Candidate

Education: BS/BA degree in Supply Chain, Logistics, International Business, or a related field preferred; or equivalent combination of education and work experience.


Experience:

* Minimum 1 year of professional experience in international logistics, import/export operations, or international trade compliance (internship experience does not meet this requirement for this role)

* Demonstrated working knowledge of import and export compliance execution, monitoring, and operational self-assessments

* Familiarity with international logistics environments and multi-region trade operations

* Experience with or exposure to drafting and implementing standard operating procedures (SOPs)


Skills & Competencies:

* Strong attention to detail with a high degree of accuracy; ability to identify data inconsistencies

* Effective interpersonal and communication skills; ability to engage stakeholders at all levels

* Analytical mindset with basic change management and training capabilities

* Sensitivity to compliance requirements and supply chain risk

* SAP experience preferred

* Auditing skills a plus

Not Specified
Electrical Engineer
✦ New
Salary not disclosed
Philadelphia, PA 3 hours ago

Job Description Summary:

The Electrical Engineer, PE I is responsible for overseeing the creation of technical design solutions and/or studies. The purpose of a Senior Professional Electrical Engineer is to provide technical authority and direction as the Engineer of Record (EOR) for the development of electrical engineering designs, studies and solutions and part of an integrated project team.

Responsibilities

  • Analyzes, develops and evaluates systems.
  • Improves and maintains current systems or creates brand new projects.
  • Designs and drafts blueprints, visits systems in the field and manages projects.
  • Applies engineering techniques and analyses within the scope of the assignment.
  • Performs work under minimal supervision.
  • Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
  • Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.



Qualifications

Required Education, Experience, and Qualifications

  • Bachelor's degree in Engineering and Professional Engineer (PE) License
  • 4-6 years of experience
  • Strong proficiency in REVIT
  • Strong technical skills - familiarity with the National Electrical Code (NEC)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Excellent verbal and written communications skills
  • Possesses comprehensive knowledge of the subject matter
  • Critical thinking skills
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
  • Excellent multitasking skills, with the ability to perform duties outside of the scope of work when necessary

Preferred Education, Experience, and Qualifications

  • Preferred experience with the design of Higher Education projects.
  • Preferred experience with the design of Central Energy Plant (CEP) electrical infrastructure projects.
  • Preferred experience in the design of medium voltage protection and power distribution systems.
  • Preferred experience in the design of paralleled generator systems at medium voltage and below.

Travel Requirements

  • 5-10% of time will be spent traveling to job site(s)/office location.

Physical/Work Environment Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Climbing stairs.
  • Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Quiet environment.
  • Light work that includes adjusting and/or moving objects up to 20 pounds.
Not Specified
Procedural Support Assistant - Ambulatory Orthopedics - PSA
✦ New
Salary not disclosed
Rochester, MN 1 day ago

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights


  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.


Responsibilities

Location: Gonda 14, Orthopedics

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.



Qualifications

High school diploma or GED. One year of patient care experience required. Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse. High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler. 

Additional Qualifications:

Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. 

Internal applicants should attach their three most recent performance appraisals. 

License or Certification:

BLS (Basic Life Support) must be valid for 90 days post start date; acceptable certifications include: American Heart Association (AHA)/ Heartcode® BLS, Military Training Network, Red Cross (CPR/AED for Professional Rescuers and Health Care Providers).   

Additional specialty certification/training as required by the work area.



Exemption Status

Nonexempt

Compensation Detail

$21.55 - $30.22 / hour

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

48

Schedule Details

Monday – Friday; Variable schedule Days, 8-hour shifts; No Holidays

Weekend Schedule

None

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Angela Roberts Nursing Entry Level
Not Specified
Service Desk Technician/Lead
Salary not disclosed
Atlanta 1 week ago
We are hiring Service Desk candidates at different levels Service Desk Opportunities (Lead & Technician) Telework | Air Force ERP CS Program | Secret Clearance We are seeking Service Desk professionals to support the Air Force ERP CS program .

These roles are ideal for IT professionals who enjoy troubleshooting technical issues, supporting end users, and contributing to a high-performing service desk environment.

Two opportunities are available: Service Desk Lead – Night Shift (Telework) Service Desk Technician – Day Shift (Telework) Both roles support enterprise IT operations by handling incoming support requests, resolving technical issues, and ensuring high levels of customer satisfaction.

Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.

Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.

Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.

Monitors and tracks incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure.

Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.

Monitors and supports the complex information technology and systems infrastructures.

Troubleshoots and resolves unique or complex problems in an efficient manner.

Performs root cause analysis and diagnostics on the more unique or complex production systems.

Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

Overall responsibility for leading the program, department, or functional area as designated.

Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications Service Desk Technician: 1–3 years of service desk or technical support experience Service Desk Lead: 3–6 years of IT experience 0–2 years of leadership or team supervision experience Bachelor’s degree in Information Technology, Computer Science, or a related field preferred Security Requirement Active Secret Clearance or T3/T5 eligibility required Required Certification CompTIA Security+ Preferred Certifications DevSecOps Cloud certifications (Azure, AWS, Google Cloud) Technical Skills Microsoft Windows operating systems Microsoft Office applications Network connectivity troubleshooting Email systems and internet mail Print services and desktop hardware support Strong problem-solving and analytical abilities #cjpost Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.

Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.

Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.

Monitors and tracks incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure.

Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.

Monitors and supports the complex information technology and systems infrastructures.

Troubleshoots and resolves unique or complex problems in an efficient manner.

Performs root cause analysis and diagnostics on the more unique or complex production systems.

Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

Overall responsibility for leading the program, department, or functional area as designated.

Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
Not Specified
Information Technology Service Desk
Salary not disclosed
Plymouth, MA 1 week ago

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!


he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.


What's this role about?

  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

  • Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
  • 2–3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem‑solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.


Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.


All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Not Specified
Tier 2 Service Desk Technician
Salary not disclosed
Pella, IA 1 week ago

Tier 2 Service Desk Technician

Pella, IA


Position Overview

The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.

Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.


Key Responsibilities

Technical Support & Issue Resolution

- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.

- Diagnosing and resolving issues related to: - Windows & macOS operating systems

- Hardware (PCs, mobile devices, printers, peripherals)

- MFA, SSO, identity management

- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)

- Perform remote and on-site troubleshooting as needed.

- Ensure root cause is identified and documented to minimize repeat issues.

Customer Experience & Communication

- Provide clear, empathetic, and professional communication with end users.

- Proactively follow up with customers to ensure full resolution and satisfaction.

- Maintain a strong service mindset—your team is the friendly “front door of IT.”

- Collaborate with users to educate them on tools, systems, and best practices.

Service Desk Operations

- Document all work thoroughly within the ServiceNow platform.

- Contribute to and maintain the knowledge base (KB articles, how‑to guides).

- Assist other team members with coaching, training, and escalations.

Process Improvement & Collaboration

- Identify opportunities to reduce ticket volume through automation or process changes.

- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.

- Support problem management by identifying trends and recurring incidents.

- Help drive the team’s continuous improvement culture.


Qualifications

Required

- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.

- Strong troubleshooting skills across hardware, software, and networking.

- Experience with Microsoft 365 administration and support.

- Proven ability to communicate technical concepts clearly to non‑technical users.

- Excellent customer service, communication, and documentation skills.

Preferred / Nice to Have

- 4-year IT degree or equivalent

- Certifications such as: - CompTIA A+, Network+

- Microsoft 365 Fundamentals (MS‑900)

- Azure Fundamentals (AZ‑900)

- Modern Desktop Administrator (MD‑102)

- Experience supporting enterprise environments with high service expectations.


Key Competencies

- Customer Focus – Approaches every interaction with empathy and helpfulness.

- Technical Acumen – Deep problem-solving ability and desire to understand root causes.

- Accountability – Owns issues from start through resolution.

- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.

- Adaptability – Thrives in a fast-paced environment with shifting priorities.

- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.

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