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IT Operations Specialist

Reports to: Director of Technology

Role Overview

The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.

This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.

Key Responsibilities

• Provide L1/L2 support for Windows 10/11 environments
• Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
• Resolve login, MFA, and access-related issues
• Perform onboarding and offboarding (AD, M365 licensing, device configuration)
• Configure and deploy laptops, tablets, and mobile devices
• Troubleshoot basic networking issues (IP, DHCP, DNS)
• Coordinate with the MSP for escalations when required
• Maintain accurate ticket documentation and follow structured processes
• Identify recurring issues and suggest improvements
• Take ownership of assigned tickets through resolution or proper escalation

Qualifications

• 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
• Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
• Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
• Experience with Microsoft 365 in hybrid environments
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
• Experience with ticketing systems
• Device provisioning experience
• Relevant certifications are a plus, demonstrated hands-on experience is highly valued.

Professional Skills

• Strong communication skills (technical to non-technical)
• Structured and methodical troubleshooting approach
• Process-driven and organized
• High accountability and ownership mindset
• Comfortable working in a hybrid internal + MSP support model
• Demonstrates responsiveness and reliability in hybrid work environments

Work Model

Primarily on-site role supporting multiple offices and jobsites.

On-site presence aligned with operational needs

• 1–2 remote days per week depending on workload and projects
• Full-time, Monday–Friday
• 7:00 AM on-site start time
• Occasional after-hours availability when scheduled in advance

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• Certified through AHIMA or AAPC
  
• Minimum 3 years’ experience 
  
• Experience working remotely
  
• Experience coding for large academic or level one trauma centers highly preferred
  
• Must have recent experience coding highly complex IP charts for a larger health system
  

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• $32 - $45/hr. depending on experience
  

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon Technologies (RTX) is seeking a Principal Platform Engineer with well-rounded Linux Infrastructure Engineering expertise to join an agile product team. The Ideal candidate will have experience in both traditional infrastructure design; provisioning of platform, storage, and networking resources for existing on-premises infrastructure that ideally also has experience in emerging DevOps/DevSecOps & Modernized technologies. The Principal Platform Engineer would be engaged in the design and implementation of the system updates and upgrades with Focus on the Linux Server / Linux OS expertise and will support Technical Exchange Meetings (TEMs) and provide project status as required.

The Principal Platform Engineer would be involved with development, implementation of traditional compute/network/storage systems and related deployments, as well as support improving the program platform’s over-arching design through new emerging technologies. This includes existing operating systems and existing server hardware designs, as well as supporting the design and development of new modernized system architectures through Automation tools.

Note This position will be filled onsite at an RTX Facility in Richardson TX.

What You Will Do

• You will leverage company and industry with the best practices and capabilities to develop and communicate implementation, of infrastructure solutions
• You will maintain existing systems through Linux Based Tools and manage the COTS stack on the system to support program needs
• You will Utilize various scripting and Automation tools to develop and maintain the program’s infrastructure
• You will ensure that the COTS stack and versioning is consistent across the platform; and will work with the team to make updates as necessary

Qualifications You Must Have

• Typically requires BS/BA Degree in Science, Technology Engineering Math (STEM) in Computer Science, Computer Engineering, Information Technology or Physics and a minimum 8 years of related work experience
• Experience with Scripting skills: Bash, Python, Java, Perl, Ruby, Tcl/Tk
• Experience with markup languages: YML, XML, JSON
• Experience with MS Office suite: Word, Excel, PowerPoint, Visio
• Ability to obtain a TS/SCI issued security clearance is required after day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

• Familiar with container orchestration: Kubernetes, Docker, Podman, Helm, Rancher
• Familiar with Lightweight Directory Access Protocol (LDAP)
• Familiar with Information Technology Service Management tools: ServiceNow, Atlassian (Jira, Confluence)
• Familiar with Agile project management, Scrum methodology
• A Background in Systems Operations or Engineering; supporting large complex Information Technology environment
• Experience with automation tools: Ansible, Terraform, Jenkins, Bitbucket
• Hands on Experience with Linux Operating System
• Experience with software deployment and integration
• A Current Poly Is strongly desired for this role to get Privilege User access to systems

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role
• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products

This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  : Richardson, TX

• We Are RTX

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the opportunity:

Hospitality Leadership Interns will serve as an essential part of the operations team by being an important point of contact with guests during cruises and various events and will provide exceptional service to the guests throughout the execution of the cruise and/or event. Interns are expected to work safely and to be dynamic in a fast-paced environment. In addition to operational responsibilities, all Interns in the company are expected to participate in learning opportunities, including company-led webinars and completing e-learning leadership development courses. Interns will support the company’s mission of creating amazing experiences for our guests.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
• In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor
• Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
• Maintain good relationships with various clients, vendors, and coworkers.
• Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
• Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Assist with scheduling front-line staff according to the staffing matrix.
• Complete leadership development courses as assigned in Hornblower University.
• Participation in professional development sessions and workshops.
• Complete all tasks related to an internship project as determined by your departmental supervisor.
• Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
• Be prepared to begin work at a scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties assigned.

Requirements and Qualifications:

• Must possess a service orientation – actively looking for ways to help others.
• Basic computer skills required, including proficiency in Microsoft Office Suite
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and downstairs.
• Will be required to be available for work on weekends and holidays.
• A self-starter, capable of working in a fast-paced environment.
• Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
• Process and quality-oriented with sharp attention to detail.

• Deliver food and beverages from the kitchen to guests promptly and accurately
• Ensure all orders are complete and properly presented before delivery
• Assist servers by providing refills, condiments, and special requests to guests
• Communicate effectively with kitchen staff and servers to ensure order accuracy
• Maintain cleanliness and organization of food runners' station and dining areas
• Respond to guest inquiries and resolve any issues regarding food service
• Assist with clearing dishes and resetting tables during and after meals
• Ensure food is delivered at the correct temperature and in a timely manner
• Follow safety and sanitation procedures while handling food and beverages
• Support restaurant staff with additional tasks, such as stock replenishment or prep assistance
• Maintain a positive and professional demeanor while interacting with guests and coworkers
• Other duties as assigned
  
  

• High school diploma or equivalent preferred
• At least 1 year experience working in a restaurant
  
  

• Basic knowledge of food and beverage items on the menu
• Understanding of table numbers, seat positions, and order flow
• Strong communication skills to relay information between kitchen and service staff
• Excellent time management and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and accuracy when delivering orders
• Ability to remain calm and composed under pressure
• Physical stamina to stand, walk, and carry heavy trays for extended periods
• Good teamwork and collaboration skills
• Courteous and guest-focused demeanor
• Ability to handle guest concerns professionally and promptly
• Knowledge of proper food handling and sanitation standards
• Ability to follow directions and adapt to changes quickly
• Dependability and punctuality
• Flexibility to work various shifts, including evenings, weekends, and holidays
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Depedent Ski Passes
• Other company perks
  
  

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast and Mid-Atlantic. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

We are seeking a Senior Data Architect to lead the design, modernization, and operational excellence of our enterprise data platform. This role blends hands on data architecture with cloud and on prem platform engineering, reliability, and DevOps practices.

The ideal candidate brings deep experience designing scalable data solutions, modernizing database environments, implementing automation and CI/CD pipelines, and driving platform reliability across mission critical systems. This role requires both strategic architectural thinking and hands on implementation across cloud services, relational databases, automation tooling, and enterprise system integrations.

The responsibilities of the position include, but are not limited to:

Data Platform Architecture & Modernization

• Architect scalable, secure, and high availability data platforms across cloud/hybrid environments
• Designing and overseeing database modernization initiatives (e.g., On-prem SQL server to managed services such as RDS or equivalent)
• Defining data storage strategies across relational and operational systems
• Establishing standards for availability, resilience, performance optimization, and cost efficiency
• Producing architectural diagrams and documentation to guide implementation and long-term platform strategy

Data Ingestion & Integration

• Designing and implementing scalable ingestion pipelines across enterprise systems
• Developing ingestion and transformation logic using SQL and Python
• Supporting integration patterns across APIs, batch systems, and event-driven architectures
• Designing monitoring and alerting mechanisms to ensure ingestion reliability and observability
• Enabling data availability for analytics and operational reporting without compromising system performance

Cloud & Infrastructure Engineering

• Architecting and managing cloud-based data services
• Designing monitoring frameworks using tools such as CloudWatch, New Relic, or equivalent
• Optimizing cloud infrastructure costs while maintaining performance and reliability
• Supporting secure access patterns, identity management, and operational governance

DevOps & Platform Reliability

• Implementing CI/CD pipelines for data and database deployments (Azure DevOps or similar)
• Establishing version control and automated deployment standards for data environments
• Improving SDLC processes for database and data platform releases
• Ensuring high system availability (99.9%+ targets) and proactive incident management
• Supporting incident response processes and RCA for data related systems and/or outages

Database Architecture & Performance Optimization

• Designing relational database schemas for scalability and performance
• Clearly define and implement indexing, partitioning, and query optimization standards
• Implementing backup, disaster recovery, business continuity and high availability strategies
• Guiding database tuning and performance monitoring practices

Governance & Technical Leadership

• Establishing data architecture standards and naming conventions
• Driving platform documentation and operational best practices
• Partnering with application, infrastructure, and analytics teams
• Serving as technical authority across data centric initiatives
• Mentoring engineers through design reviews and architecture governance

To be qualified for this position, you must possess the following:

• 8+ years of experience in data architecture, cloud engineering, or platform focused roles
• Strong experience with designing, implementing, and maintenance of data solutions across on-premises and cloud platforms (Snowflake/Databricks/MS Fabric, and SQL Server)
• Advanced SQL proficiency and strong Python coding skills
• Proven experience modernizing enterprise database environments
• Experience implementing CI/CD pipelines for data platforms, preferably Azure DevOps
• Strong understanding of database performance tuning and availability design
• Experience designing systems for high availability and operational reliability

The following skills are preferred, but not required:

• Experience with CDC, streaming, or event-driven ingestion architectures is a plus
• Familiarity with enterprise CRM (Salesforce, home grown) or billing platforms (Great Plains, Dynamics) and data integration across these as data sources into a cloud DWH
• Experience with Elasticsearch or similar search/indexing platforms
• Knowledge of cost optimization in data cloud environments – across storage, usage and data accessibility
• Experience working in highly regulated or operationally critical industries, influencing data governance principles and industry best practices

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.