Firstsource Solutions Ltd Jobs in Usa

The Senior SharePoint Architect serves as the lead technical authority responsible for the planning, architecture, engineering, and modernization of DISA J6's SharePoint and Dynamics CRM platforms. This role supports both Platform Services and Operations and Maintenance Service Delivery, ensuring solutions are secure, scalable, and aligned to DISA's enterprise technology roadmap and cloud transition goals. The Sr. SharePoint Architect designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of workflows, organization and planning and develops appropriate corrective action.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

Architecture, Design, and Integration

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• Design, maintain, and evolve SharePoint and CRM architectures for both on-prem and cloud environments (DOD365-J).
  
• Develop and manage technical roadmaps aligned with J6's enterprise architecture.
  
• Serve as the lead integrator for enterprise-level planning, stability, and infrastructure design.
  
• Recommend, evaluate, and implement tools and technologies for system performance optimization.
  
• Lead migration planning for SharePoint and Dynamics CRM modernization into O365 environments.
  

Engineering and Operations

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• Provide Tier 3/4 engineering and Tier 2/3 operational support for SPO and Dynamics CRM.
  
• Maintain versioning, backups, and high availability of mission-critical systems.
  
• Design and maintain automated deployment pipelines across NIPR and SIPR environments.
  
• Coordinate and perform system monitoring, patching, and capacity management.
  
• Support certification and accreditation (C&A) and ATO processes through RMF compliance.
  

Technical Leadership and Innovation

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• Lead modernization from deprecated SharePoint features (InfoPath, classic workflows) to Power Platform-based solutions.
  
• Support Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and Dataverse integrations.
  
• Provide expertise for integration testing, performance monitoring, and system resiliency.
  
• Produce architecture documentation, design diagrams, and governance records.
  
• Conduct demonstrations and training for government staff and administrators.
  

Required Skills, Qualifications and Experience:

• 
  
• Education/Experience: BA/BS in Information Systems, Computer Science, or related technical field.
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required.
    
  • Must have and maintain a current DoD Secret clearance.
    
  
  
  
• Experience: Minimum 10 years of experience in SharePoint and Microsoft technology architecture, development, and operations within DoD or enterprise environments.
  
• Ability to manage competing priorities in a fast-paced, mission-critical environment.
  
• Supervise and mentor technical teams across SharePoint, CRM, and cloud migration efforts.
  
• Coordinate collaboration between architecture, engineering, and operations staff.
  

Preferred Qualifications:

• 
  
• Microsoft Certified: SharePoint Administrator (MS-301), Microsoft Certified: Power Platform Solution Architect Expert, Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or other relevant SharePoint Architect certification
  
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  

Compensation: $130,000 - $165,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is seeking a VTC Lead. The position under general supervision to assist in developing and supporting technical requirement solutions for Audio Visual (AV), Video Telepresence (VTC), Digital Signage (DS), and Internet Protocol Television (IPTV) systems. This role researches and collaborates with vendors to support Government troubleshooting, installation, and configuration of system components. The Engineer ensures accurate technical solutions, provides expert analysis and recommendations, and supports continuous improvement through business process development and optimization.

This position requires on-site support and is based out of Battle Creek, MI.

Key Responsibilities:

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• Assist in developing technical requirement solutions for AV/VTC/DS/IPTV products and services
  
• Research, evaluate, and collaborate with vendors to support Government troubleshooting and sustainment efforts
  
• Support installation, configuration, and integration of system components across enterprise environment
  
• Provide expert analysis and guidance on IT/technical solutions supporting AV and collaboration technologies
  
• Ensure technical recommendations are accurate, feasible, and aligned with customer needs
  
• Support complex technical requirements development, including feasibility studies and gap analysis
  
• Define and develop improved business process solutions to increase operational efficiency
  
• Conduct business process reengineering efforts and recommend enhancements based on industry best practices
  
• Support forecasting, planning, and technical roadmap development using industry trends and best practices
  
• Support dual classification video conferencing solutions in secure environments as required
  

Required Qualifications:

• 
  
• Five (5) years of relevant experience with AV/VTC/DS/IPTV solutions
  
• Must have an active DoD Top Secret clearance at a minimum
  
• Must have one (1) of the following certifications:
  
  • 
    
  • AMX Technician (Networked AV) Certification, or
    
  • Crestron CTI Technician Track Certification, or
    
  • AVIXA CTS Certification
    
  
  
  
• Demonstrated experience working with:
  
  • 
    
  • Crestron
    
  • Cisco
    
  • Biamp / AMX
    
  • Extron
    
  
  
  
• Experience supporting troubleshooting, installation, and configuration of AV/VTC system components
  
• Ability to research, evaluate, and collaborate with vendors to support technical problem resolution
  
• Demonstrated ability to provide accurate technical recommendations and expert analysis on IT solutions
  
• Experience conducting feasibility studies and/or gap analysis for technical requirements
  
• Experience defining and improving business processes, including business process reengineering
  
• Ability to support forecasting and planning efforts using industry best practices.
  
• Location: This position is onsite at our customer's location in Battle Creek, MI, requiring up to 10% travel (CONUS).
  

Compensation: $70k+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Salesforce Project Manager (Full-Time) || Location: Tallahassee, FL || Duration: Full-Time

Required Skills and Experience

• Bachelor s degree in Information Systems, Business, or related field (Master s preferred).
• 5+ years of experience managing complex Salesforce or CRM implementation projects.
• 3+ years managing technology projects in public sector or government environments.
• Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
• Exceptional communication, documentation, and stakeholder engagement skills.
• Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
• Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.

Preferred Certifications

• PMP and/or Prince 2 Certification
• Salesforce Certified Administrator or Salesforce Business Analyst Certification
• Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)
• Certified ScrumMaster (CSM) or SAFe Agile
• Security+ or equivalent

Roles and Responsibilities

• Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.
• Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
• Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
• Implement effective change control and governance to ensure compliance with contracts and SOWs.
• Serve as the primary liaison between government clients, technical teams, and executive sponsors.
• Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
• Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
• Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
• Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
• Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
• Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
• Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
• Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
• Recommend improvements and assist in backlog grooming for Agile delivery.
• Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
• Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
• Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
• Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
• Maintain detailed documentation for system requirements, process flows, and future enhancements.
• Assist in developing training materials and user guides to support end-user adoption and change management efforts.
• Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra:

Founded in 1997, Kyra Solutions is a national leader in transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won a Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information. Equal employment opportunity employer.

COMPANY OVERVIEW

Helix Traffic Solutionsis a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provides quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast and the Mid-Atlantic regions.

As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.

Job Summary:

The Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS’s people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions. SME is expected to work alongside any third-party contractors and consultants and provide the enterprise’s view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.

Duties/Responsibilities:

1. Subject Knowledge

• Deep functional knowledge of finance operations and the normal business standards and practices of the subject area
• Provide the specific functional area with advice and direction on enabling enterprise business rules in the chosen technology stack, which may include providing guidance and suggestions on needed modifications
• Provide guidance and support to the finance operations process improvement efforts prior to and after initial implementation, including industry best practice and chosen technology best practices for implementation. Must have experience evaluating process efficiencies, mapping multiple options and ability to work cross functionally to determine optimal process to execute.
• Change management support for the Finance operations concerning the ERP and other technology solutions

2. Project Engagement

• Team member of the ERP Implementation Team, providing configuration and other support to advance the implementation and support of the chosen platform(s)
• Ensure that finance operations requirements are met, while allowing for integration with all other affected business areas
• Ensure data integrity throughout the implementation
• Provide guidance and potential solutions for business and Program/Project risks to the finance operationsand the Program/Project Management
• Ensure appropriate security efforts including privacy, data integrity, segregation of duties for the finance operations
• Advocate for use of standard software solutions over any customizations
• Provide guidance to Program and Project Management on change management needs of the finance operations
• Represent the finance operations on the ERP Implementation Team, and the Team to the finance operations
• Provide guidance and framework for required end user training materials and delivery of training, where warranted

3. Ongoing efforts

• Support the day-to-day operations of released functionality and the overall health of the ERP platform
• Support stakeholders as needed with appropriate documentation and insights as well as end user support(2nd line)
• Stay up to date with new features and functions offered for the Finance operations in the ERP and related chosen technology platforms
• Provide insights into new or enhanced features and functions that may benefit the business
• Ensure continuous health of any feature and functions of the Finance operations align harmoniously with other software solutions integrations as well as the ERP technology
• Provide ongoing end user training concepts and materials as the ERP solution is matured across the enterprise
• Validate data and functionality integrity of the features and functions of the specific business area during/after any ERP system upgrades, patches and other maintenance

Skills and Qualifications:

Education: Bachelor’s degree in computer science, business administration, or related field. A master’s degree and professional certifications are a plus but not required.

Experience:

• 5+ years of experience in NetSuite
• 3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus.
• Strong team leadership and team dynamics
• Proven ability to work across functional teams and interact with senior leadership.

Technical Skills:

• Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.).
• Strong capability in people-oriented change management of technology implementations
• Familiarity with database management, system integrations, and data migration processes.
• Familiarity with system administration, configuration, and user management.

Leadership and Communication:

• Strong project activity and task management skills with experience using predictive and/or adaptivemethodologies.
• Excellent written and verbal communication skills to interact with all levels of the organization.
• Ability to translate technical concepts into business terms for non-technical stakeholders.

Problem-Solving:

• Strong analytical and problem-solving skills to address system issues and user concerns.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

Certifications:

• Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable.

Key Performance Indicators (KPIs) for the Finance operations

• ERP project delivery on time, on scope, and within budget.
• User satisfaction and adoption rates allow productivity gains within 60 days of system launch.
• Data accuracy and integrity metrics.
• Number of or severity of system issues resolved within defined SLAs (TBD during the program design based on current baseline)
• System uptime and performance