Fastest Unmanaged Switch Jobs in Usa

Title: Forescout Engineer

Compensation: approx $60-70/hr potential flex for those more experienced/higher level/etc

Duration: 6mo, extensions/conversions to FTE possible

Type: W2 only

Location: New York NY 10016

Schedule/Onsite: 1 day per week, or 4 days per month

• NOT expensed

Why Open: backfill

Interview Process: 2-3 Rounds

Start Date: 2-3 weeks after offer acceptance, approx end of April 2026

Required Skills & Experience

• Minimum of 3-5 years of hands-on experience with Forescout implementation and management for an enterprise environment
• Proficiency in routing and switching technologies
• Strong understanding of network protocols and security principles
• Experience with network configuration and management tools
• Excellent analytical and troubleshooting skills.

Plusses

• CCNP Certified Relevant certifications such as Forescout Certified Administrator (FSCA) or Forescout Certified Engineer (FSCE)
• Bachelor's Degree

Job Description

Insight Global Health is looking for a Forescout Engineer for an enterprise healthcare organization in New York City. He/She will be responsible for the implementation and management of Forescout solutions. This candidate will ensure the seamless integration and optimal performance within the network infrastructure. Responsibilities will include but not limited to:

• Lead the deployment and configuration of Forescout solutions across the network, including setting up policies, device classification, and network segmentation.

• Create and maintain templates for Forescout implementation to ensure consistency and efficiency.

• Ensure that all switches and network devices are enrolled with the correct configurations, including VLAN assignments, access control lists (ACLs), and port security settings.

• Navigate and manage the Forescout platform to monitor and maintain network security, including real-time monitoring, alerting, and reporting.

• Provide expert knowledge and oversight during the deployment phase to ensure successful implementation, including pre-deployment assessments, network readiness checks, and post-deployment validation.

• Integrate Forescout with existing network infrastructure, including firewalls, routers, switches, and other security appliances.

• Develop and enforce security policies within Forescout to ensure compliance with organizational standards and regulatory requirements.

• Diagnose and resolve issues related to Forescout implementation and network configurations, including connectivity issues, policy violations, and device compliance.

• Maintain comprehensive documentation of configurations, processes, and procedures, including network diagrams, implementation guides, and troubleshooting manuals.

• Work closely with network engineers, security teams, and other stakeholders to ensure cohesive and secure network operations, including conducting training sessions and knowledge transfer

Job Title: Field Support Officer (FSO) – IT Support

Location:

Covington VA

Evadale TX

Cottonton AL

Roanoke Rapids NC

Longview WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

ROLE PURPOSE/POSITION SUMMARY:

The role of the Maintenance Planner is to improve work force productivity and work quality by anticipating and eliminating potential delays through planning and coordination of labor, parts and material, and equipment access. The Maintenance Planner will facilitate Opportunity-based work by having materials kitted and tasks available for short or no-notice shutdowns of individual equipment or rooms.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Responsible for planning maintenance activities supporting Production and associated areas
• Regular analysis of backlog relative to available resources
• Ensure timely, efficient, and quality service to all internal beneficiaries of Maintenance
• Help Operations balance their need for daily output with their need of equipment reliability through proactive maintenance
• Familiar with CMMS system and how it works within the plant
• Create and maintain Preventative Maintenance (PM) tasks list for each asset
• Effectively manage the CMMS work order backlog to create schedules
• Maintain materials and equipment in a neat and orderly fashion
• Create recommended critical spare parts lists and stocking quantities for Maintenance Parts
• Work with plant operations team, production schedulers, and maintenance supervisors to schedule all maintenance work
• Lead daily and weekly PM scheduling meetings
• Coordinate all outside services such as forklift repair, AC repair, etc.
• Incorporate safety into all aspects of the position
• Perform other duties as assigned

QUALIFICATIONS/CAPABILITY PROFILE:

Minimum Education

• High school diploma or equivalent required
• Undergraduate degree desired
• OSHA Powered Industrial equipment training and pass associated tests, if required

Minimum Experience

• 1 year of experience in a food manufacturing facility
• 1 year of experience in purchasing or similar duties
• 1 year of experience in interacting with customers / Customer service
• Forklift certificate or satisfactory completion of a forklift-training program within the first 30
• days of employment, if required

Minimum Knowledge/Skills/Abilities

• Strong verbal and written communication skills
• Influential leadership, decision making, and efficient management skills
• Business-minded, safety and quality-oriented
• Excellent organizational skills and ability to handle multiple priorities effectively
• Working knowledge of computer software tools
• Maintenance background with exposure to a wide variety of maintenance areas
• Capable of working with vendors and holding them accountable
• Reliable and self-motivated
• Willingness to work various hours and days as necessary
• Ability to read and interpret equipment and plant prints, and mechanical and electrical drawings
• Knowledgeable in warehouse concepts, spare parts inventory, and procurement procedures
• Understanding of periodic maintenance schedules and procedures to increase equipment lifespan

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY:

Manages activities of all production personnel across an entire shift within a manufacturing facility. Monitors activities to maximize productivity, minimize cost, and maintain quality in all facets of the facility operations. Ensures associates comply with company policies, procedures, and guidelines to maintain safe, efficient operations within a positive working environment. Performs shift administrative tasks, including metric reporting and personnel actions.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Manage SQF, Food Safety, Food Quality, Sanitation, 6S and customer standards
• Provides daily direction to Supervisors and hourly associates to meet designated productivity metrics, including labor costs/utilization, operational efficiency, scrap loss rates, and other measures to optimize profitability and meet demand. Develops and implements action plans to address production performance concerns or improve operations
• Coordinates production/facility activities with Shift Managers as appropriate
• Ensures administrative activities for the shift are being completed timely and accurately. These include but are not limited to payroll, performance reviews, standard and ad hoc production reporting, disciplinary actions, etc.
• Ensures announcements, safety topics, policies, procedures, and expectations are communicated to the staff and executed where appropriate
• Create and/or assists in the development and execution of plant budgets, goals, standards, EOS action items and career development plans
• Understand job standards and/or machine operation for each function
• Follow up on associate orientation, on-boarding, training, new hire performance reviews, and/or development as appropriate
• Ensures associates have appropriate tools to perform assigned duties and that tools/equipment are routinely inspected and maintained
• Performs other duties as assigned

PEOPLE MANAGEMENT RESPONSIBILITIES:

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; participate in the on boarding process (Passport orientation, etc.)
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests and developmental plans/next steps. Create appropriate action plans for individual development
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre-shift, one on one, etc.); share customer and MSI Express Inc information on regular basis

QUALIFICATIONS/ CAPABILITY PROFILE:

Minimum Education

• High school diploma and/or GED- Essential
• Bachelor’s degree in related field- Desirable

Minimum Experience

• Three to five (3-5) years of experience in a manufacturing environment, with particular preference for food manufacturing and/or packaging experience- Essential
• Some experience interacting with the company customers- Desirable
• One to three (1-3) years of experience in a lead or supervisory role- Essential

Minimum Knowledge/ Skills/ Abilities

• Strong leadership skills- Essential
• Decision making skills- Essential
• Ability to analyze and/or solve problems- Essential
• Strong verbal, written, and interpersonal communication skills- Essential
• Ability to plan work schedules- Essential
• Working knowledge of food manufacturing processes, good manufacturing practices (GMPs) and related concepts- Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/POSITION SUMMARY

Provides direction to the Production department’s operations in areas of safety, quality, performance, service and leadership. Responsible for customer relationships by providing superior customer service through: planning, cost, efficiency, loss controls and quality assurance.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

• Provide leadership and direction to the production team in areas such as safety, quality, productivity, planning, cost, efficiency, GMPs and customer service
• Manage the production scheduling process to meet the customer’s expectations, by optimizing the use of plant to drive operations
• Manage product run requirements to assure compliance to customer specifications while optimizing the plant resources
• Manage labor utilization to assure meeting or exceeding task expectations
• Manage product schedule timelines to assure meeting customer demand and scheduling resources to the daily priorities
• Report on production yield, material usage, and material loss data
• Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treat every individual equally with respect
• Communicate company philosophy and policies to hourly and management personnel
• Create a positive working environment for all associates; one that supports continuous improvement, reinforces company philosophy and policies, and ensures that every individual is treated with respect
• Develop the production team through effective use of Key Performance Indicators, training and production management tools
• Monitor plant performance and develop/implement action plans to understand and address areas of concern
• Maintain continuous communication with all departments to assure production priorities and shortfalls are addressed in a timely manner, to not impact customer service
• This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems
• As a member of the management team, to recognize the SQF Practitioner as having the appropriate responsibility and authority to do his job
• Ensure that all department members are informed of their responsibility to report food safety problems to personnel with authority to initiate action
• Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel

QUALIFICATIONS/CAPABILITY PROFILE

Minimum Education

• High School diploma required
• Bachelor’s degree desired

Minimum Experience

• 5+ years’ experience in Operations/Production Management
• Food manufacturing experience strongly preferred
• Experience with customer interaction
• Experience leading and developing both salaried and hourly employees

Minimum Knowledge/ Skills/ Abilities

• Strong oral/written communication and people skills
• Strong leadership skills and delegation management
• Strong analytical and problem-solving skills
• Operating knowledge of manufacturing equipment and systems
• Metric Management
• LEAN/Six Sigma experience a plus

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY:

Manages activities of all production personnel across an entire shift within a manufacturing facility. Monitors activities to maximize productivity, minimize cost, and maintain quality in all facets of the facility operations. Ensures associates comply with company policies, procedures, and guidelines to maintain safe, efficient operations within a positive working environment. Performs shift administrative tasks, including metric reporting and personnel actions.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Manage SQF, Food Safety, Food Quality, Sanitation, 6S and customer standards
• Provides daily direction to Supervisors and hourly associates to meet designated productivity metrics, including labor costs/utilization, operational efficiency, scrap loss rates, and other measures to optimize profitability and meet demand. Develops and implements action plans to address production performance concerns or improve operations
• Coordinates production/facility activities with Shift Managers as appropriate
• Ensures administrative activities for the shift are being completed timely and accurately. These include but are not limited to payroll, performance reviews, standard and ad hoc production reporting, disciplinary actions, etc.
• Ensures announcements, safety topics, policies, procedures, and expectations are communicated to the staff and executed where appropriate
• Create and/or assists in the development and execution of plant budgets, goals, standards, EOS action items and career development plans
• Understand job standards and/or machine operation for each function
• Follow up on associate orientation, on-boarding, training, new hire performance reviews, and/or development as appropriate
• Ensures associates have appropriate tools to perform assigned duties and that tools/equipment are routinely inspected and maintained
• Performs other duties as assigned

PEOPLE MANAGEMENT RESPONSIBILITIES:

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; participate in the on boarding process (Passport orientation, etc.)
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests and developmental plans/next steps. Create appropriate action plans for individual development
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre-shift, one on one, etc.); share customer and MSI Express Inc information on regular basis

QUALIFICATIONS/ CAPABILITY PROFILE:

Minimum Education

High school diploma and/or GED- Essential

Bachelor’s degree in related field- Desirable

Minimum Experience

Three to five (3-5) years of experience in a manufacturing environment, with particular preference for food manufacturing and/or packaging experience- Essential

Some experience interacting with the company customers- Desirable

One to three (1-3) years of experience in a lead or supervisory role- Essential

Minimum Knowledge/ Skills/ Abilities

Strong leadership skills- Essential

Decision making skills- Essential

Ability to analyze and/or solve problems- Essential

Strong verbal, written, and interpersonal communication skills- Essential

Ability to plan work schedules- Essential

Working knowledge of food manufacturing processes, good manufacturing practices (GMPs) and related concepts- Essential

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The Plant Manager is accountable for overseeing the daily operations of the food manufacturing facility, including production, quality assurance, maintenance, sanitation, safety, and supply chain. This role ensures adherence to food safety standards and regulatory requirements (e.g., HACCP, GMP, FDA, USDA) while delivering against production goals and cost targets. The Plant Manager will lead cross-functional teams to continuously improve processes, reduce waste, enhance productivity, and ensure timely delivery of products to customers. In addition, this position plays a key role in shaping plant culture, driving employee engagement, and fostering a safe workplace. Collaboration with the executive leadership team and corporate support teams is essential to ensure alignment with broader business objectives.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Key Accountabilities

Food Safety & Regulatory Compliance:

Ensure full compliance with all food safety standards (HACCP, GMP, SQF, BRC) and regulatory requirements from agencies such as the FDA, USDA, and local health departments.

Operational Excellence:

Oversee daily plant operations to ensure consistent, efficient, and high-quality production that meets customer demand and company standards.

Quality Assurance:

Maintain rigorous quality control procedures to ensure that all products meet internal specifications and external customer and regulatory expectations.

Health & Workplace Safety:

Lead a safety-first culture by maintaining a clean, organized, and hazard-free work environment. Ensure compliance with OSHA and company safety policies.

Supply Chain & Inventory Management:

Manage raw materials, packaging, and finished goods flow to ensure timely production and delivery while minimizing waste and spoilage.

Financial Performance:

Deliver against plant financial objectives by managing budgets, controlling costs, optimizing labor and materials, and improving operational efficiencies.

Leadership & Team Development:

Lead, coach, and develop the plant team to foster engagement, accountability, and a continuous improvement mindset.

Primary Duties and Responsibilities

• Lead all plant operations, including production, maintenance, quality assurance, sanitation, warehousing, and logistics.
• Ensure strict adherence to all food safety programs, conducting internal audits and leading external inspections as needed.
• Oversee daily production schedules, ensuring customer orders are fulfilled accurately and on time.
• Collaborate with customers, quality, procurement, and supply chain teams to support new product launches, reformulations, and special runs.
• Monitor KPIs (e.g., reliability, yield, downtime, complaints, waste) and implement action plans for continuous improvement.
• Coordinate with procurement and planning to manage raw material inventory, minimize shortages or overstock, and optimize warehouse space.
• Ensure all sanitation and cleaning protocols are executed according to schedule and verified for compliance.
• Champion a proactive safety culture by conducting regular safety audits, training, and incident investigations.
• Develop and manage plant operating budgets, capital projects, and cost-reduction initiatives.
• Foster a positive and productive working environment through regular communication, performance reviews, and employee development.
• Lead crisis management efforts for food recalls, contamination risks, or emergency shutdowns.
• Report on plant performance to senior leadership and recommend operational strategies.

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

• Bachelor’s degree in Food Science, Engineering, Industrial Management, Business Administration, or a related field.
• Master’s degree (MBA or related field) may be considered an asset, especially for larger or more complex operations.

Minimum Experience

• 8+ years of progressive leadership experience in food manufacturing or a closely related industry.
• 5+ years of direct experience in plant operations management, including oversight of production, quality, safety, and supply chain functions.
• Proven track record of managing in a regulated food production environment, with demonstrated understanding of HACCP, GMP, SQF, and FDA/USDA regulations.
• Experience leading and developing cross-functional teams in a high-speed, high-volume manufacturing setting.
• Demonstrated success in implementing continuous improvement initiatives (e.g., Lean, Six Sigma) with measurable operational and financial impact.
• Strong background in budget management, cost control, and performance metrics.
• Experience working with ERP and manufacturing systems, preferably in a food manufacturing context (e.g., SAP, Oracle, or industry-specific platforms).
• Experience with customer audits, third-party certifications, and government inspections is highly desirable.

Minimum Knowledge/ Skills/ Abilities Knowledge

• Deep understanding of food manufacturing processes, including food safety, sanitation, and hygiene standards (e.g., HACCP, GMP, SQF).
• Strong knowledge of regulatory requirements from agencies such as FDA, USDA.
• Familiarity with allergen control, traceability, and recall procedures.
• Understanding of production scheduling, raw material management, and perishability factors unique to food operations.
• Knowledge of quality assurance systems and compliance protocols in a food production environment.
• Experience with food-specific ERP systems and supply chain logistics in temperature- or shelf-life-sensitive environments.
• Financial acumen related to plant operations, including waste control, yield optimization, and production cost analysis.

Skills:

• Excellent leadership skills with experience managing diverse teams in a food production environment.
• Strong problem-solving skills with the ability to address quality, process, and supply chain challenges in real time.
• Clear and effective communication skills with the ability to lead cross-functional teams and interact with auditors and inspectors.
• High attention to detail, especially in areas involving food safety, labeling, and quality standards.
• Proficient in lean manufacturing and continuous improvement tools (e.g., Kaizen, 5S, root cause analysis) tailored for food manufacturing.
• Skilled in risk assessment and mitigation related to food safety and operational reliability.

Abilities:

• Ability to enforce and promote a strong food safety and safety-first culture at all levels of the plant.
• Ability to work under tight deadlines while maintaining product quality and compliance.
• Ability to interpret production and quality data to drive operational decisions.
• Ability to adapt to changing demand, seasonal production swings, or ingredient availability challenges.
• Ability to respond swiftly and effectively to audits, inspections, or food safety incidents.
• Ability to implement and sustain continuous improvement initiatives in a highly regulated environment.

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

Role Purpose/Position Summary

As a Production Supervisor, you are responsible to overseeing production, tracking product yields, and making necessary adjustments. Ensuring that safety and USDA health standards are met throughout all steps of the manufacturing process. Provide direction to the production department associates in areas of safety, service, performance, quality and leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere.

Key Accountabilities/ Primary Duties & Responsibilities

• Provide leadership and direction to the plant production associates in areas of safety, machine operation, sanitation, quality, customer service and maintenance.
• Adherence to the site’s productivity metrics to include crew size, operational efficiency; scrap loss, etc. to optimize profitability.
• Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations.
• Training and enforcement of company policies.
• Communicate company philosophy, policies, and expectations clearly to all hourly personnel.
• Provide input in the establishment of setting plant budgets, goals and standards.
• Develop strong production team members through the effective use of performance management processes and tools.
• Monitor production performance and develop/implement action plans to address areas of concern or opportunities for improvement in a timely fashion.
• Create a positive working environment for all associates, which support continuous improvement, reinforce company philosophy and policies and treat every individual equally with respect.
• This position has responsibility for Food Safety and Quality within their influence.
• The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems.

Qualifications/ Capability Profile

Minimum Education

• Bachelor's degree - Essential

Minimum Experience

• Food manufacturing experience -Desirable
• Experience with customer interaction -Desirable
• Demonstrate hourly management skills -Desirable

Minimum Knowledge/ Skills/ Abilities

• Previous Supervisory -Desirable
• Leadership Skills -Essential
• Decision Making -Essential
• Ability to Analyze/ Problem Solve -Essential
• Flexibility -Essential
• Planning -Essential
• Communication Skills -Essential
• People Skills -Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Customer Relationship Management

• Build and nurture strong, long-lasting relationships with customers
• Understand customer needs, preferences, and expectations to provide personalized service
• Ensure customer reports and information are accurate and communicated to customer in a timely fashion
• Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
• Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
• Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution

Order Processing

• Receive and process customer orders accurately and efficiently
• Verify order details, including quantities, specifications, and delivery schedules
• Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned
• Track order fulfillment & communicate shorts to our customers with information on when product will be available

Material Inventory Management

• Participate in material planning process
• Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
• Analyze production yield, material usage, and material loss data to understand customer/material impacts
• Coordinate with production and procurement teams to ensure optimal inventory levels

Supply Chain Coordination

• Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients
• Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules
• Coordinate with logistics teams to facilitate on-time deliveries to customers

Problem-Solving

• Identify and address customer-related supply chain issues promptly and effectively
• Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams

Communication

• Maintain clear and open communication with customers regarding order status, changes, and potential issues
• Collaborate cross functionally with internal teams to convey customer requirements and expectations

Negotiation and Contract Management

• Negotiate terms, pricing, and delivery schedules with customers
• Manage contracts and agreements to ensure compliance with terms and conditions

Data Analysis

• Utilize data and analytics to track order performance, customer buying patterns, and inventory levels
• Provide insights to management for strategic decision-making

Quality Focus

• Ensure that materials and products meet quality control standards before delivery to customers
• Collaborate with quality control teams to address and resolve any quality issues

Continuous Improvement

• Identify opportunities for process optimization and efficiency improvements within customer material account management
• Stay informed about industry trends and best practices
• Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
• Perform other duties as assigned

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

• High school diploma or GED
• Bachelor’s degree in related field

Minimum Experience

• Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management
• Food manufacturing experience
• Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight
• Strong Math and Typing Skills
• Basic level of business acumen, strong attention to detail and analytical skills

Minimum Knowledge/ Skills/ Abilities

• Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation
• Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
• Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.
• Leadership
• Budget Management
• Vendor/Contractor Management
• Metric Development
• Ability to identify and propose potential solutions to production
• Demonstrated Understanding of Materials Management

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time