Facility Services Management Inc Jobs in Usa

A prestigious, top-tier liberal arts college in Western Massachusetts is seeking a visionary Director of Dining Services to lead its culinary operations into a transformative new era. This is a rare opportunity to spearhead the opening of a state-of-the-art, 13-station dining commons and student center, overseeing a $13.1 million budget and a dedicated team of over 200 employees. The college is renowned for its academic excellence and stunning campus, offering a vibrant, intellectual community and a quality of life that is second to none in the heart of the Pioneer Valley.

The ideal leader will be a stabilizing force, responsible for harmonizing a diverse workforce while maintaining the highest standards of food safety and customer service. You will oversee a broad portfolio that includes main dining, retail cafes, a new campus pub, catering, and even an on-campus produce farm. If you are a strategic thinker who thrives in high-visibility roles and possesses a deep commitment to inclusive leadership and operational excellence, this position offers the platform to define the future of collegiate dining.

Position Responsibilities

• Provide strategic leadership and general administration for all dining, retail, catering, and farm operations.
• Lead the successful transition and "soft opening" of a brand-new, multi-station dining facility and student center.
• Manage an annual operating budget of $13.1 million, ensuring fiscal responsibility while prioritizing customer satisfaction over financial stewardship.
• Oversee the recruitment, training, and retention of a diverse staff of 200, fostering a culture of professional development and mutual respect.
• Ensure strict compliance with all local, state, and federal food safety and labor laws.
• Collaborate with campus stakeholders, including faculty, students, and DEI groups, to ensure dining services support a sense of belonging and academic excellence.

Position Requirements

• Bachelor’s degree in Hospitality Management, Food Service Management, or a related field.
• 10+ years of relative leadership experience in high-volume environments (Higher Ed, Hotels, Healthcare, or B&I).
• Proven expertise in labor law compliance, break-time regulations, and employee management.
• Experience with beverage programs and a basic understanding of liquor laws/SERV Safe (alcohol service experience is highly preferred).
• Exceptional communication skills and the ability to navigate a complex, bureaucratic hierarchy with transparency.
• Proficiency in Workday or similar ERP systems and Microsoft Office Suite.

Compensation Package Details

• Base Salary: $150,000 – $180,000 (commensurate with experience).
• Sign-on Bonus: Flexible sign-on bonus available.
• Relocation: Mileage-based relocation assistance.
• Benefits: Best-in-class health, dental, and vision insurance.
• Retirement: Defined contribution plan with a college match up to 3% and core contributions up to 9% after two years.
• Time Off: 20 days of vacation to start, plus 4.5 floating holidays and 2 personal emergency days.

To apply and learn more about this institutional leadership role, please submit your credentials for a confidential review.

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

• Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
• Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
• Oversee service delivery for patients, PCP practices, specialists, and broker partners
• Translate feedback and complaints into measurable service improvements

People Leadership & Culture

• Lead, coach, and develop managers and frontline customer service teams
• Foster a respectful, accountable, and service-driven culture
• Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

• Oversee daily contact center operations (phone, digital, portal)
• Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
• Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
• Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

• Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
• Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

• Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
• Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

• Bachelor's degree in Healthcare Administration, Business, or related field preferred
• 7+ years of healthcare customer service or call center leadership experience
• Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
• Proven success leading large frontline service teams
• Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
• Strong understanding of culturally competent service for senior populations

Preferred:

• Experience serving Asian or immigrant senior populations
• Familiarity with EMR, CRM, and workforce management systems
• Lean, Six Sigma, or Service Excellence training

Success Measures

• Improved patient, provider, and broker satisfaction
• Reduced escalations and complaints
• Improved access metrics and first-contact resolution
• Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you're not just getting a job—you're getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

Job Description:

The Service Foreman provides field leadership and technical oversight for HVAC and mechanical service work throughout the DC Metro region. This role is responsible for leading service technicians, coordinating daily field operations, ensuring safety and quality standards are met, and serving as the primary field resource for complex troubleshooting and system repairs.

The ideal candidate is an experienced HVAC professional with strong leadership skills, advanced technical knowledge, and a commitment to delivering high-quality service while maintaining strong customer relationships.

Essential Functions:

·       Lead and direct service technicians on daily service assignments and field activities

·       Provide advanced troubleshooting and technical support for commercial HVAC and mechanical systems

·       Coordinate manpower, scheduling priorities, and service execution with service management

·       Oversee service work to ensure quality, efficiency, and compliance with company and safety standards

·       Serve as the field escalation point for complex system issues and customer concerns

·       Perform troubleshooting, repair, and maintenance of HVAC systems including air handlers, rooftop units, chillers, boilers, pumps, and controls

·       Read and interpret blueprints, wiring diagrams, specifications, and technical documentation

·       Ensure accurate completion of service documentation, labor tracking, and material usage

·       Communicate effectively with customers, building engineers, and internal teams

·       Mentor and support technicians to promote skill development and safe work practices

·       Maintain required tools, equipment, and company vehicle

·       Participate in on-call rotation as required

Qualifications and Education:

·       Active HVAC Journeyman or Master License in Maryland (MD), Washington DC, or Virginia (VA) — required

·       Minimum 7+ years of commercial HVAC/service experience preferred

·       Previous leadership or foreman experience strongly preferred

·       Advanced knowledge of commercial HVAC systems and controls

·       Strong troubleshooting and problem-solving skills

·       Ability to lead crews and manage multiple priorities in a fast-paced environment

·       Strong communication and customer service skills

What We Offer:

·       Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.

Pay Range:

·       $59-$67 per hour (DOE)

Benefits:

We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

If interested in applying, please submit your cover letter and resume to  

Position Summary:

The Service Desk Technician has primary responsibility to provide desktop support for a broad range of technologies and end-users across multiple areas of the business. This role responds to reported incidents, problems and requests with accuracy and in a timely fashion. The Service Desk Technician is responsible for answering IT requests via phone or email and provide solutions by explaining resolutions clearly and concisely to internal customers. This role will be working on-siteat our Home Office in Massillon, OH.

Essential Functions

·        Provide first level technical support for store and home office personnel.

·        Provide Workstation/Laptop support for store and home office personnel.

·        Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones).

·        Provide software support for critical and non-critical business applications for store and home office personnel.

·        Provide user account support including provisioning, deprovision, and maintenance for network and application systems.  

·        Communicate with software/hardware vendors to resolve more complex issues.

·        Track software/hardware licensing and support in IT Asset Management solution.

·        Document and record all issues in IT Service Management solution (ITSM).

·        Escalate complex issues to senior technicians or system administrators as needed.

·        Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes.

·        Assist with IT projects and objectives as needed.

Key Competencies:

·        Proficient using Microsoft Windows 11 as day-to-day Operating System.

·        Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe).

·        Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365

·        Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls).

·        Basic Computer Hardware/Software troubleshooting skills

·        Excellent customer service and interpersonal skills.

·        Excellent organizational skills.

·        Strong oral and written communication skills (technical and non-technical).

·        Ability to collaborate in a team environment and maintain a positive attitude.

·        Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required).

·        Ability to respond to store and home office personnel after-hour and weekend requests.

·        Motivation to learn new skills.

Education, Experience, and Certifications:

·        1-2 years of prior experience in IT support or service desk or help desk role preferred

·        Previous experience with Halo ITSM or equivalent Service Desk solution a plus

·        CompTIA A+ preferred

·        CompTIA Network+ preferred

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you'll find anywhere. If this appeals to you, please read on!

Job Title: VP of Service

Location: Fremont, CA (USA) or Hsinchu (Taiwan)

Role Overview

We are looking for a resourceful and commercially oriented VP of Service to develop and lead our service business globally. This position will require direct interactions with key accounts as well as managing others to maximize quality, customer satisfaction and commercial growth consistent with YES's overall business plan.

This position will report to the SVP, Worldwide Sales & BD.

Responsibilities include but are not limited to:

• Develop and implement the overall service delivery and operations plan for the Company's products
• Create and adhere to an Annual Operating Plan with a focus on achieving annual revenue and target margin objectives
• Build a service operations team to deliver high value add service solutions that meet the defined profitability and customer satisfaction levels of the business
• Develop strategic marketing plans for service products
• Refine service offerings and strategies for effective pre-sales engagement which allow company to achieve revenue targets, corporate goals, and objectives
• Drive Customer Satisfaction through operation excellence and data dashboard metrics
• Champion Continuous Improvement Plans (CIP) for reducing escalation durations, time to repair, time to acceptance, and first-time right mentality
• Maintain focus on Voice of the Customer issues and escalate throughout the organization as needed
• Develop and monitor KPI measurements for all support field teams that clearly demonstrate impact and effectiveness
• Direct reporting and supervisory relationship with 2-5 regional service managers\directors
• Drive customer satisfaction program and balanced customer scorecard analysis to continuously improve customer satisfaction
• Assess Service leadership training needs based on performance gaps across the organization
• Provide leadership education and mentoring to both field and HQ management with the help of People & Culture (HR) to achieve customer satisfaction and enhance employee performance

The successful candidate will be highly collaborative, an excellent communicator, and possess an entrepreneurial spirit and drive consistent with a high performing start-up. The ideal candidate will also have the following educational background, work experience & personal qualities:

Qualifications

• Bachelor's Degree in Science (minimum)
• 10+ years of progressive managerial experience in CAPEX semiconductor service management, with process experience in back end of line (BEOL) applications
• Successful experience leading global service organizations
• Proven track record of establishing strong, executive level customer relationships
• History of creating:
• Service models for new products including establishing world class I&W cost ratios
• Service customer satisfaction metrics
• Demonstrated ability to:
• Lead large teams and manage projects by leveraging data and analytics to drive measurable business results
• Communicate (verbal and written) with executive customer representatives
• Experience from start-up or growth company environments preferred
• Ability to interact effectively with multiple departments on cross-functional initiatives and priorities
• Excellent attention to detail, without losing the big picture
• Proven ability to tie strategic thinking to operational execution
• Proactive approach, with high sense of urgency
• Progressive thinker, open-minded
• Ability to travel approximately 30%

Travel Requirements

• Approximately 25% global travel

Compensation

YES offers a stimulating and fun working environment, competitive salaries, performance bonuses, healthcare benefits & company stock.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis.
• YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!

Service Account Manager

The Service Account Manager is a vital part of the U.S. Engineering Service team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Service Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair and project work, and work closely with other service team members to provide value to U.S. Engineering Company customers. The selected Service Account Manager will be located in either Topeka, KS or Manhattan, KS.

Principal Duties and Accountabilities:

• Overall responsible for account management, and customer satisfaction for specified customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Responsible for developing the appropriate repair or replacement approach, estimating repairs / replacements / services, and presenting proposals to specified service customers.
• Manages all assigned accounts to achieve sales plan volume and profitability goals.
• Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
• Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.
• Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
• Works with the operations team to ensure project is delivered as proposed.
• Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
• Provides technical and estimating support as needed for sales team within assigned region.
• Ensures customer expectations are consistently met or exceeded. Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.
• Develop and execute a written account plan for assigned accounts.

Education:

• Bachelor’s Degree in Construction Management or HVAC not required, but a plus or equivalent years of experience.

Experience:

• In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
• Equivalent combination of field and relevant leadership experience will be considered.
• Minimum of 6 years of relevant experience is required. This could include any of the below, or a combination of:
• Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
• Field experiences servicing and/or installing HVAC and/or PLUMBING systems.

Knowledge, skills, and abilities:

• Knowledge of mechanical service and construction industry practices, processes, and standards – including systems design, installation, and servicing.
• Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems (Will be required to also manage plumbing accounts).
• Ability to maximize performance of project team through innovative and effective management techniques.
• Superior communication and interpersonal skills, such as diplomacy, persuasion, etc… are essential to develop and foster effective professional relationships.
• Time management and organizational skills.
• Basic level of financial acumen necessary to manage project budget / performance.
• Knowledge of the following computer programs: MS Word, Excel.
• Strong problem-solving, negotiation, and conflict-management skills.

Physical and/or travel demands:

• Routine daily driving to Flint Hills region customer account sites required.
• Infrequent overnight travel may be required, based on customer account assignments.
• Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.

Benefits and Compensation:

• The range for this position has been established at $90k to $127K annually and is U.S. Engineering Service’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until April 30th, 2026. To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

PATIENT CARE MANAGER (RN) - FULL TIME

LVH - MACUNGIE NEIGHBORHOOD HOSPITAL

Prior Emergency Room RN experience required

Summary
Ensures and/or provides patient care in accordance with the RN job description. Assumes 24-hour accountability for the direction and management of patient care within assigned area. Manages material, financial, and human resources within the assigned unit.

Job Duties

• Oversees administrative and operational issues for the designated care delivery team.
• Functions as a department team leader to support unit and hospital goals and objectives.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Supports the Culture of Safety by following established policies and procedures which include identification and timely patient safety event reporting.
• Ensures staffing to meet patient care needs and operational guidelines.
• Fosters accountability of staff for adherence to policies/procedures/professional practice.
• Participates in coaching, counseling, and mentoring of unit personnel.
• Supports the Professional Practice Model and participates in efforts related to the key components.
• Assumes unit, clinical, and administrative responsibilities in the absence of the Director and under the supervision of the Patient Care Services management staff.
• Ensures and/or provides patient care in accordance with all responsibilities in the RN job description.
• Ensures completion of the unit's schedule in a timely and equitable manner.
• Utilizes evidence based research findings within patient care delivery, communicates research findings to co-workers and/or the professional community, attends research continuing education offerings, assists with data collections, and serves as a participant in ongoing research studies.
• Provides clinical, consultative, technical, or informational services as needed to staff, other disciplines, patients, and/or families.

Minimum Qualifications

• Bachelor’s Degree Nursing
• 3 years Registered Nurse in an acute care hospital setting.
• Ability to multi-task and prioritize work.
• Proficient in clinical practice protocols for medical procedures and patient care.
• Skilled in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Preferred Qualifications

• Master’s Degree Nursing

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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See SonicJobs Privacy Policy at and Terms of Use at

General Summary:

Provides friendly, knowledgeable, and prompt support for customers to achieve the required performance outcomes. Coordinate's effortsof service, management, and administrative teams.Manages pest control routes through service scheduling (regular services, extra services, new starts). Monitors schedule throughout the day to improve efficiencies and keep schedulesproductive. Follows up with customers to check satisfaction. Evaluates new pest control customers' needs, proposes properpest control solutions, and closes sales. Serves as back-up support in absence of administrative personnel.

To qualify for employment individuals must meet the basic qualifications and be able to perform the required competencies. Reasonable accommodations may be made to help people with disabilities perform in this position.

Basic Qualifications – Required:

• Read, write, speak,and comprehend English
• At least 18 years of age
• Legal to work inthe U.S.
• Possess a high school diplomaor G.E.D.
• Reliable transportation to and from work
• Available to work required days and times
• Free of any illegal drug use; zero tolerance drug policy

Basic Qualifications – Preferred:

• 2-year college degree
• 1+ year's successful experience in an office environment

Required Credentials/Certifications(s):

• Attend Registered Technician School within the first 75 days
• Pass the QualityPro exam within6 months of hire
• MCP (Microsoft CertifiedProfessional) or otherMS certification not required, but preferred

Required Knowledge:

• Reading, writing and speaking English,and basic mathematics
• Communicationtechnologies such as email and web
• Organizing and prioritizing tasks and time
• Common business software(word processing, spreadsheets, e-mail, web)
• Common office equipmentsuch as copiers,printers, faces, computers, etc.
• Proficient in serviceand sales scheduling software (PestPac and Sales CRM)

Required Skills:

• Reading, writing, arithmetic
• Organizing and managingtime
• Receiving incoming customercalls
• Calming upset customers and resolving theirissues
• Data entry and database management
• Scheduling services using scheduling software
• Typing 70 words per minute

Required Physical Abilities:

• Sit, hear, touch, talk, write,type, see close up, and use computermonitor and keyboard

Required Competencies:

Routing Support

• Scheduled regular and initial services
• Updates schedules for maximum efficiency
• Manages initial serviceschedules, contracts, and completes paperwork
• Takes calls requesting extra services and schedules appropriately

Sales Supports

• Receives calls from prospective customers, defines their pest control needsand sets up sales inspector appointments
• Telemarketing activities October through March

Information Flow

• Serves as liaisonbetween customers, PMPs,sales, and administrative teams

Collections

• Makes calls, texts,and emails to collect past due amountsand update paymentinformation

Service Support

• Identifies and communicates serious problems to management
• Follows up to ensure satisfactory service (1 call resolution)
• Produces information and summarizes activities for reports

Reception

• Assists with telephone answering as necessary due to administrative absence or high call volumes

Teamwork

• Attends and participates in company trainingmeetings
• Assists in trainingfellow CSAs and others as requested

Technical

• Effectively utilizes IT, hardware, and software programs used in the company, and coaches others.

Others

• Performs other duties as required
• Works required Saturdays

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but will not be limited to:

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria:

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

Application Process:

• Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
• If you pass, you'll receive an invitation to schedule a phone or in-person interview.
• Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
• Determine customer needs, explain and sell products and services
• Participate in branch prospecting efforts
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• May provide back up to the teller line as needed
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

• As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Requirements:

• High School Diploma or GED
• Internal product and services knowledge
• Accurate and proficient math skills
• Professional and friendly interpersonal communications skills
• Proficient computer skills
• Clear thinking and ability to stay focused
• Thorough knowledge of bank products and services
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Two (2) years of bank and/or customer service normally required
• All applicants must be 18 years of age or older

Hours: 35 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.