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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success.
This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.
What will I be doing?Executive Leadership & Organizational Scale- Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.
- Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem.
- Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine.
- Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence.
- Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories.
- Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities.
- Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances.
- Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks.
- Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale.
- Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results.
- Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners.
- Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR.
- Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy.
- Drive measurable business outcomes through partner-sourced and partner-influenced revenue.
- 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.
- Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management.
- Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic.
- Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions.
- Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.
- Excellent executive presence with the ability to influence senior stakeholders internally and externally.
- Exceptional relationship-building and negotiation skills.
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $399,600-$477,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Salary: $150,000
- $190,000 per year A bit about us: Our client is an early-stage Series B, venture-backed startup building the world’s first direct-to-satellite Bluetooth® network.
With applications in logistics, AgTech, and maritime, their mission is to become the first billion-endpoint-connected network in the world.
The founding team has already launched billions in space assets, raised hundreds of millions in venture funding, and built household-name IoT networks.
Now, they’re expanding the team to bring this vision to life.
Why join us? Shape the future of IoT and satellite connectivity with cutting-edge tech Competitive salary: $160K–$195K (DOE) Comprehensive health, dental, and vision coverage + HSA options Unlimited PTO & a global sabbatical program to recharge Health & wellness stipends + commuter benefits Learning & development allowance Opportunity to work in Seattle, San Francisco, or remotely in PST Job Details We’re looking for a Senior Product Manager, Firmware Platform, to drive the evolution of Hubble’s embedded developer experience—from SDKs and provisioning workflows to identity, logging, and chip integrations.
You’ll define how developers build on Hubble-enabled devices, bridging the gap between embedded software, network infrastructure, and cloud APIs.
This role sits at the intersection of firmware and platform engineering.
You’ll own the "why" and the "what" behind our device SDKs, provisioning flows, and developer-facing tools.
You’ll partner closely with firmware engineers, hardware teams, and developer relations to create smooth, reliable, and scalable embedded integration experiences.
What You’ll Do Lead the product roadmap for Hubble’s firmware platform, including embedded SDKs, provisioning and authentication systems, device logging/debugging, and chip-vendor integrations.
Translate technical and developer needs into clear product requirements, milestones, and success metrics.
Work directly with firmware, hardware, backend, and SDK teams to ensure seamless end-to-end device onboarding and operation.
Define and evolve embedded developer workflows—from first firmware flash to production deployment.
Collaborate with chip vendors and module partners to streamline integration and certification of Hubble-enabled hardware.
Partner with design and developer experience teams to make embedded SDKs intuitive, well-documented, and easy to adopt.
Establish instrumentation, telemetry, and observability for device performance, connectivity, and provisioning reliability.
Balance feature velocity with firmware stability and maintainability in highly constrained environments.
What You Bring 5–10 years of technical product management experience, including deep familiarity with firmware, embedded systems, or IoT devices.
Proven success driving execution across cross-functional technical teams (firmware, hardware, backend, developer experience).
Hands-on understanding of embedded developer workflows (build systems, provisioning, device identity, logging/debugging).
Strong technical fluency—able to navigate conversations with firmware and systems engineers at the implementation level.
Experience managing SDKs, APIs, or developer tools used by external partners.
Bonus: experience with chip-vendor integration, BLE/LoRa/Satellite connectivity, or embedded Linux/RTOS environments.
Candidate Must-Haves U.S.
Citizenship or Green Card (ITAR requirement) Located in Seattle, San Francisco, or Remote (PST time zone) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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**Job Description:
**We are looking for a visionary and enterprise-minded VP, Tech & Consulting Lead to architect and operationalize the next evolution of dentsu's commerce and retail media (RMN/CMN) consulting model.
You will lead the development of unified operating models, pricing and measurement frameworks, and go-to-market strategy—codifying the playbook for Commerce Media Network (CMN) build → monetize → scale.
As clients accelerate investments across retail media, identity, incrementality, and platform selection, you will ensure dentsu provides high-caliber guidance across technology, data, and commercial strategy.
This position is critical to de-risk integrations, drive measurable outcomes, and unlock larger, multi-quarter consulting scopes.You will report to the EVP, New Stream Media.
**You Will Lead:
**1.
Tech & Consulting Leadership
* Lead the design and institutionalization of a unified consulting framework for RMN/CMN engagements across dentsu.
* Define operating models that integrate data, identity, media, measurement, and monetization components.
* Partner with senior leaders across Product, Engineering, Analytics, Commerce Strategy, and Client Leadership to build repeatable, scalable solutions.2.
Platform Strategy & Integration Frameworks
* Develop and standardize platform evaluation and selection frameworks (e.g., ad servers, CDPs, clean rooms, retail media tech stacks).
* Lead due diligence and solutioning for client integrations, platform onboarding, and enterprise data flows.
* Ensure a consistent, scalable method of assessing partner capabilities, incrementality methodologies, and identity solutions.3.
Measurement, Pricing & Economic Models
* Create and own new pricing constructs, value frameworks, and incrementality-informed measurement strategies.
* Define how dentsu quantifies and demonstrates value across CMN maturity stages—from foundational enablement through scaled monetization.
* Collaborate with Analytics and Finance teams to ensure all models are grounded in measurable business outcomes.4.
Go-to-Market (GTM) Strategy & Commercialization
* Build a cohesive GTM narrative for dentsu's CMN consulting offerings, ensuring alignment across Media, CXM, and Creative.
* Partner with Business Development and Client Leadership to shape multi-quarter consulting scopes and expansion roadmaps.
* Be the senior client-facing leader in pitches, executive workshops, and roadmap-working sessions.5.
Cross-Functional Leadership & Enterprise Alignment
* Collaborate across dentsu's matrixed organization to integrate D&T best practices, governance, security, and compliance.
* Ensure that technology and consulting offerings evolve with the needs of enterprise clients and platform partners.
* Foster a culture of documentation, enablement, and knowledge-sharing across the global network.6.
Innovation & Long-Term Capability Building
* Identify emerging opportunities in commerce media, identity resolution, clean room interoperability, and retailer monetization.
* Lead the development of toolkits, playbooks, and self-serve accelerators that scale CMN consulting services across dentsu.
* Ensure dentsu stays ahead of client expectations on topics like incrementality economics, SKU-level retail optimization, and first-party data activation.
**Main Responsibilities:
**While maintaining oversight of technical infrastructure components (e.g., APIs, data pipelines, platform integrations), this VP role elevates the remit to:
* Lead the enterprise consulting framework for CMN/RMN development.
* Guide strategic decisioning around identity, platform fit, incrementality, and scaled monetization.
* Align cross-functional working teams and enhance dentsu's leadership position in the commerce media ecosystem.
* Transform custom technical builds into repeatable playbooks and commercial offerings.
**Qualifications
*** 12+ years of experience across technology strategy, retail media, commerce media, consulting, ad tech, or platform architecture.
* Experience overseeing the intersection of data, identity, technology, and commercial strategy.
* Expertise in building scalable consulting frameworks or complex multi-stakeholder operating models.
* Expertise in retail media networks, commerce media ecosystems, and partner platforms.
* Experience leading cross-functional teams in matrixed global organizations.
* Familiarity with cloud platforms (AWS, GCP, Azure), API frameworks, data governance, and measurement/attribution methodologies.
* Experience translating complex technical concepts into commercial value propositions.The annual salary range for this position is $136,850-$228,750.
Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.Benefits available with this position include:
* Medical, vision, and dental insurance,
* Life insurance,
* Short-term and long-term disability insurance,
* 401k,
* Flexible paid time off,
* At least 15 paid holidays per year,
* Paid sick and safe leave, and
* Paid parental leave.Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
For further details regarding Dentsu benefits, please visit .To begin the application process, please click on the "Apply" button at the top of this job posting.
Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.At dentsu, we believe great work happens when we're connected.
Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.
Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).
Dentsu may designate other Hub offices at any time.
Those who live outside a commutable range may be designated as remote, depending on the role and business needs.
Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.#LI-AD2#LI-Hybrid
**Location:
**New York
**Brand:
**Dentsu Media
**Time Type:
**Full time
**Contract Type:
**PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees.
We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.
If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail clicking on the link to let usknow the nature of your accommodation request and your contact information.
We are here to support you.
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The ideal candidate will leverage over 12 years of experience in technology, consulting, and retail media to build scalable frameworks and guide strategic initiatives.
This role emphasizes cross-functional leadership in a dynamic environment, ensuring alignment across technology, data, and commercial strategy.
The successful applicant will thrive in a hybrid work structure and contribute to innovative practices in the fast-evolving commerce media landscape.
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Meta seeks highly motivated, curious, adaptive team players to serve as Lead Counsel or Associate General Counsel, Monetization (Ads). This role is dedicated to providing strategic legal advice to internal product and business teams, primarily in connection with our ads and eCommerce products, including both advertiser-facing and user-facing features across a wide spectrum of industry verticals. The role requires application of complex, evolving legal frameworks to new and innovative products and services. This is a great opportunity to join a growing legal team, learn about interesting new technologies and business models, and work on novel issues in an exciting, fast-paced environment.
Associate General Counsel, Monetization (Ads) Responsibilities:- Analyze global products, features, and initiatives and provide practical legal risk mitigation strategies for products across multiple jurisdictions
- Provide product, engineering, and other business teams with legal advice across various subject areas including consumer protection laws, data protection laws and regulations, competition laws, and other global legal frameworks
- Drive high-profile and high-impact projects involving legal analysis and compliance with cross-functional stakeholders across business, policy, legal, communications, security, and other cross-functional teams
- J.D. degree (or foreign equivalent)
- Active membership in at least one US state bar and eligibility to obtain registered in-house counsel status (if required by the State Bar in the assigned work location)
- 5+ years of legal experience as a practicing attorney, including at a law firm and/or in-house or government experience
- Demonstrate business judgment and client counseling skills
- Experience with global privacy legal requirements, especially those relating to social media, digital advertising, or other technologies
- Experience with managing legal risk across multiple jurisdictions
- Experience working independently and cross-functionally
- Experience prioritizing work and providing advice in a fast-paced environment
- Proven problem-solving, communication and interpersonal skills
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .
$198,000/year to $266,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
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Surefire Cyber is redefining the incident response model by delivering a swifter, stronger response to cyber incidents such as ransomware, email compromise, malware, data theft, and other threats. Our client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents – and fortify their cyber resilience after an event.
Surefire Cyber’s approach and delivery are designed by industry veterans who have worked shoulder-toshoulder with law firms, insurance carriers, brokers, law enforcement, and impacted organizations in responding to cyber incidents. We are marshaling this experience to address the industry’s persistent challenges of efficiency, predictability, and transparency
Job Title: Principal, Restoration and Remediation
Location: Remote (USA)
Role: Full time
Compensation:
What Makes You Stand Out
You are a senior technical leader in cybersecurity and incident response, known for restoring order and confidence during high-severity events. You’ve led the full lifecycle of post-incident recovery efforts , from strategic planning and stakeholder advising , to hands-on systems restoration and network reconfiguration.
You bring not only deep technical skills across enterprise IT infrastructure but also the confidence and clarity to lead clients, coach teammates, and evolve internal capabilities. You thrive in high-pressure environments, take initiative, and are passionate about growing the next generation of cyber responders.
How You’ll M ake A n Impact
As a Principal Consultant on the Restoration and Remediation team, you’ll lead Surefire Cyber’s most complex and sensitive post-incident recovery engagements. You’ll advise clients on restoration strategy, coordinate with cross-functional teams, and oversee technical execution across diverse environments.
You’ll also play a key role in maturing Surefire Cyber’ s internal R&R capabilities ; mentoring consultants, improving playbooks and tooling, and shaping how we scale recovery operations.
Your Role I n Action
- Lead end-to-end recovery operations for complex cyber incidents, including ransomware outbreaks, large-scale breaches, and targeted compromises
- Architect and manage technical remediation plans across hybrid infrastructure (on-prem, cloud, and SaaS) , including user recovery, server rebuilds, reconfiguration, and hardening
- Oversee restoration of identity services (Active Directory, Azure AD), messaging systems (Exchange, M365), VPNs, firewalls, MFA, and enterprise backup solutions
- A d vise client executives (CIOs, CISOs, legal, insurers) on remediation strategy, recovery timelines, and long-term resilience improvements
- Coordinate recovery workstreams across DFIR, IT, legal, and insurance stakeholders, ensuring alignment and technical integrity
- Act as technical escalation point during recovery engagements, solving roadblocks with precision and speed
- M entor senior and junior consultants on real-time client work and long-term development, including technical coaching, feedback, and project guidance
- Document and review client-facing technical reports, timelines, and lessons learned to ensure completeness and clarity
- Contribute to the evolution of Surefire Cyber ’s recovery methodologies, including internal tooling, knowledge bases, and training paths
- Lead or support proactive services including tabletop exercises, remediation readiness assessments, and executive advisory engagements
- Participate in after-hours response rotations during major incident events (on-call availability expected)
Your Expertise
- 10+ years of professional experience in cybersecurity, incident response, systems/network administration, or IT infrastructure engineering
- Proven leadership in guiding enterprise-scale recovery efforts during cyber incidents, ideally in a client-facing or consulting capacity
- Deep hands-on experience with Active Directory, Azure AD, M365, Exchange, Group Policy, virtualization platforms (VMware, Hyper-V, Citrix), and backup tools (e.g., Veeam, Zerto, Unitrends)
- Expert understanding of infrastructure reconfiguration, network segmentation, identity access recovery, and endpoint security post-compromise
- Ability to architect and execute remediation plans in coordination with DFIR, SOC, and cloud teams
- Comfortable advising senior business and legal stakeholders during high-pressure engagements
- Strong written and verbal communication skills, including experience preparing and presenting executive-level remediation updates
- Demonstrated experience mentoring and growing technical talent within a team
- Familiarity with attacker TTPs, threat actor behaviors, and their implications for recovery sequencing and infrastructure redesign
- Demonstrated expertise in cybersecurity, systems engineering, or incident response , whether gained through professional experience, certifications, or equivalent technical training.
- Advanced certifications (e.g., CISSP, GCFA, MCSE, OSCP) are strongly preferred.
Expertise in all these areas is not required , but you should be excited by the opportunity to learn new things and comfortable with working with other team members to expand your knowledge base and experience. We at Surefire Cyber invite you to apply even if you do not feel you have mastery in all the requirements listed on the job description and welcome a further discussion .
Interview Process
- Submit interest and application on our website
- Preliminary phone interview with the Talent & People Team (approx., 30 minutes)
- Virtual technical interview with the Restoration Team (approx., 45 minutes)
- Virtual interview with our Director of Restoration (approx., 45 minutes)
- Take Home Assessment
- Virtual interview with Chief Delivery Officer (approx., 30 minutes)
- Virtual interview with CEO (Chief Executive Officer) (approx., 30 minutes)
- Competitive compensation plan and total rewards package for team members
- Generous paid time off plan and floating holidays
- Paid parental leave
- Employer paid premiums for both team members and their dependents for medical, dental, and vision
- Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits.
- Professional development and career advancement opportunities
- We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth.
Surefire Cyber is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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The Marketing and Communications organization is seeking a leader who is highly motivated, strategic with a consultative mindset to be the Marketing Leader of Customer Foresight and Acceleration. This individual will be responsible for questioning and answering key questions of the Personal Investing business and recommending differentiated and innovative solutions that deliver both client value and business impact. This individual brings a general management expertise, is analytically-driven, digitally-oriented and can partner with business owners from finance to technology, to marketing and product owners.
This role will report to the Head of Segment Marketing.
The Team
The marketing strategies and experiences you deliver will directly impact the customer experience and our business outcomes. Marketing programs contribute to our business KPIs and you will partner with analytics team members to measure the incremental business outcomes of marketing initiatives and capture learning that can be applied to future work. Your role is critical in leading a team in delivering an insightful marketing strategy, marketing communications that deliver customer value.
The Expertise You Have
- The ideal candidate has 15+ years of relevant management/strategic consulting
- Experience working at a service/solution oriented and customer obsessed organization
- Deep digital experience in both marketing and first party design and development for websites, tools, and platforms
- Deep product marketing and design experience
- Financial services experience preferred but not required
- Agile experience preferred, but not required
- BA/BS required, MBA preferred
The Skills You Bring
- You are a strategic leader and thinker who can link consumer needs and technology trends to solutions that inform the optimal differentiated solution.
- You can synthesize strategic, financial, and operational analysis and primary/secondary research into strategic insights and practical recommendations.
- You have experience in trend scanning, signal finding, scenario development, as well as have the ability to build business cases, identifying the viability and feasibility of recommended solution
- You have outstanding analytical skills – Understand, analyze, and articulate the client base and behaviors to develop hypothesis, strategies and opportunities to drive client and key business results
- You have the ability to understand, apply, and integrate data and information on the business, market, competitors, and clients to assess opportunities for growth
- You have deep expertise and experience in business and marketing strategy, with specific applications in: customer targeting, product bundling, and pricing strategy.
- You have experience in storytelling and the ability to present/share complex information effectively across the organization, whether net new solutions or reframing of existing solutions
- You are collaborative and have track record of establishing and facilitating effective cross-functional partnerships and relationships at all levels in a highly collaborative environment
- You are intellectually curious, appreciate learning new skills and capabilities, and are committed to helping support Fidelity’s transformation to a better way of working.
- You have experience with agile principles and execution
The Value You Deliver
The individual in this position will need to drive and communicate breakthrough customer insights in the following areas:
- Synthesizing multiple pieces of research and analytics/measurement into clear and compelling recommendations; driving quicker and broader institutional knowledge and enable us to more easily build off what we know
- Enhancing Fidelity’s ability to generate breakthrough insights through new forums, approaches and research platforms
- Using rigorous research to qualify and design new-to-industry products and solutions”
- Driving the development of the customer foresight & product design strategic vision and roadmap, including key insights in the areas of competition, prospect/client needs, and market evolution.
- Partnering with team members and BU partners to shape partnership approaches, develop programs to drive client engagement and partnership goals. Programs include strategy articulation, opportunity sizing, budgets and ROI, etc.
- Driving deeper understanding of customer needs, buying behavior, sentiment and expectations for products and services.
- Provide insights, best practices and thought leadership to business leads, helping them to optimize their offerings on our platform.
- Help reinforce a working culture where accountability, transparency, and data-driven decision-making are the norm and where rapid test, learn, scale, is a daily routine
Product Management
Fidelity will continue to keep the safety of associates and customers as our top priority and this will never change.
As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.
Therefore, Fidelity will require all candidates to disclose their COVID-19 vaccination status during the hiring process, and if vaccinated, provide proof of vaccine.
This is not a requirement to be vaccinated. It is a requirement to report vaccination status and, if vaccinated, provide proof.
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**SVP, Head of Relationship Management (IICG)
**The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm’s long-term growth objectives.
The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional.
This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact.
This position will report directly to the Head of Intermediary Investment Client Group (IICG).
**Job Responsibilities
*** Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention
* Lead significant organizational change of firm coverage, behaviors, KPI’s, and data capabilities to transform operational and client engagement model.
* Drives executive leadership engagement both internally and externally to support development and growth with distributor firms
* Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.
* Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change.
* Aligns Fidelity and trusted third-party resources to meet client business needs
* Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).
* Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.
* Cultivates collaborative relationships with key internal business partners.
**Industry Expertise:
*** Bachelor’s degree required, MBA or other advanced degree preferred
* 15+ years of successful sales or relationship management experience in a financial services industry
* Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets
* A thorough understanding of the industry, financial markets, and competitive landscape
* Prior leadership experience
* Series 7 and 63 licenses required
**The Skills Required:
*** Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth
* Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses
* Strong revenue management and overall financial acumen
* Leadership, coaching, and career development skills with a tenured team of professionals
* Proven leadership skills, particular on teams in face-paced, collaborative environments
* Ability to work in ambiguity and set tone and pace for peers and team
* Proven risk-management and problem resolution skills
* Ability to recognize process inefficiency and recommend improvement opportunities.
* Connecting the team and each associate to the broader organization and driving collaboration
* Using sound judgement and leading through change
* Driving innovation through curiosity and comprehensive understanding of business processes and challenges
* Demonstrate strong investment competence across all asset classes and exceptional communication skills
* Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)
* Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory & Brokerage) at leading wealth management firms
* Ability to travel up to 50%The base salary range for this position is $185,000-$400,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package.
Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.We offer a wide range of to meet your evolving needs and help you live your best life at work and at home.
These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others.
Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
This does not apply to Remote or fully Onsite roles.## ## Certifications:## ## Category:## Relationship Management
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