Eversana Intouch Senior Jobs in Usa

Overview:

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Senior Executive Assistant & Office Manager.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Los Angeles, CA 90024

*** Duration: 30-week contract with the possibility of extensions

Notes:

• Onsite role.
• Work hours: 8:00 AM – 5:00 PM Pacific Time.

Description:

• The Executive Assistant & Office Manager is a highly organized, proactive, and detail-oriented professional supporting multiple senior leaders in a healthcare organization’s Marketing Department.
• This dual-role position requires exceptional administrative skills, discretion, and the ability to manage competing priorities in a fast-paced environment.
• The role involves providing high-level executive administrative support while also managing the day-to-day operations of the department’s office environment to ensure efficient and professional operations.
• Provide direct administrative support to multiple senior leaders including calendar management, meeting scheduling, agenda preparation, and minute taking.
• Coordinate travel logistics including transportation, accommodations, itineraries, and expense reporting.
• Draft, edit, and proofread correspondence, presentations, and reports.
• Liaise with internal departments and external partners on behalf of senior leadership.
• Monitor and respond to emails, calls, and information requests in a timely and professional manner.
• Track key project deadlines and follow up on action items.
• Handle confidential information with discretion and professionalism.
• Maintain confidential administrative, financial, legal, and personnel records.
• Support employee engagement initiatives and manage related budgets.
• Serve as an information resource regarding department policies and procedures.
• Schedule and coordinate complex executive meetings involving senior leadership, C-suite executives, and external stakeholders.
• Coordinate large leadership meetings, departmental gatherings, and executive events.
• Provide operational support to leadership and contribute to departmental efficiency.
• Manage day-to-day office operations including ordering supplies, managing inventory, and ensuring equipment functionality.
• Serve as primary point of contact for vendors, facilities management, and IT support.
• Oversee maintenance and troubleshooting of office equipment including computers, printers, and copiers.
• Coordinate parking assignments and visitor parking validations.
• Manage vendor coordination, procurement processes, and service requests.
• Assist with departmental space planning and office resource allocation.
• Organize team meetings, events, and departmental gatherings (virtual and in-person).
• Develop and implement office procedures and operational workflows.
• Oversee office logistics including desk assignments, access coordination, and workspace management.
• Ensure compliance with institutional policies, safety standards, and organizational procedures.
• Manage onboarding logistics for new employees.
• Coordinate office facilities management and operational needs.

Qualifications:

• 7–10 years of experience providing executive-level administrative support.
• Direct executive-level support experience for senior leadership (VP, C-suite, department chair, etc.).
• Experience supporting multiple executives simultaneously with complex calendars, travel coordination, and executive communications.
• Recent experience working in healthcare systems, hospitals, or academic medical centers.
• Demonstrated operational partnership with leadership beyond basic administrative tasks.
• At least 3 years of office or facilities management experience in a mid-to-large organization.
• Experience coordinating executive meetings, leadership events, and large gatherings.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience using virtual meeting platforms such as Zoom or Microsoft Teams.
• Ability to maintain strict confidentiality and manage sensitive information.
• Experience with vendor coordination, procurement processes, and supply management.
• Strong problem-solving abilities and operational logistics management.
• Experience coordinating on-site and virtual events.
• Working knowledge of office operations including space planning, IT coordination, and safety protocols.
• Excellent interpersonal skills with the ability to work effectively with executives, physicians, directors, and staff across various levels.
• Strong project coordination and administrative process management skills.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience working in an academic medical center or large health system.
• Familiarity with project management tools such as Workfront, Asana, or Trello.
• Knowledge of large healthcare organization structures and administrative policies.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Senior Manager, Retail Operations

Culver City, CA

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments.

This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership.

What You Will Achieve

Strategic Leadership & Team Development

• Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results.
• Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development.
• Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback.

Operational Excellence & Store Standards

• Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded.
• Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising.
• Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives.
• Anticipate and resolve operational challenges at scale, driving consistent execution across all locations.

Policy, Compliance & Efficiency

• Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet.
• Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals.
• Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls.

Cross-Functional & Global Alignment

• Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices.
• Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives.
• Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet.

New Store Openings & ROBO Operations

• Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence.
• Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives.

Reporting, Data & Insights

• Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives.
• Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level.
• Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams.

Executive Leadership Communication

• Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy.
• Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress.

What You Will Need

Education & Experience

• Bachelor’s degree in Business, Operations Management, Retail Management, or related field.
• 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment.
• Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment.

Operational Expertise

• Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards.
• Proven ability to develop scalable SOPs, policies, and best practices across multiple regions.

Analytical & Technical Skills

• Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred).
• Strong ability to turn raw data into actionable insights and strategic recommendations.

Leadership & Communication

• Exceptional ability to lead, coach, and inspire teams at multiple levels.
• Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders.
• Highly collaborative and skilled at cross-functional influence.

Customer & Brand Focus

• Commitment to delivering exceptional customer experiences and protecting POP MART’s brand integrity.
• Balance efficiency, compliance, and customer satisfaction in all decision-making.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: Opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Purpose: The Senior Director of Labor Relations supports the VP of Labor Relations by developing and implementing labor strategies, managing labor relations processes, ensuring compliance with labor laws, and effectively managing union relationships.

Essential Functions:

• Collaborates with senior leadership to develop and implement labor strategies and programs that address workplace disputes and promote a supportive work environment
• Develops and applies policies and procedures, supporting the implementation of best practices for various labor relations issues
• Administers the company’s labor strategy at both company and local levels and ensures systems and processes are in place for compliance; provides guidance on dispute resolution, including negotiations, grievances, and arbitration
• Develops and executes bargaining strategies that align with business objectives, working closely with senior Operations leadership and People & Culture
• Leads Collective Bargaining Agreement (CBA) negotiations, as well as the details of each CBA for effective budgeting and planning for assigned region
• Builds and maintains relationships with national and local union organizations; sets parameters for local union interactions
• Coordinates with Finance for CBA-related budgeting and economic considerations
• Partners with Training & Development to create effective management strategies through training and resource development
• Stays informed about current employment trends and regulations to maintain compliance with legal requirements; ensures that policies and procedures are updated as needed

Reporting Relationship: The Senior Director of Labor Relations reports into the Vice President of Labor Relations

Major Interdependencies: Legal, Operations, Finance, Marketing and Communications, Field HR, Training & Development, Total Rewards, and Business Development

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 10 years:

• In a leadership role: requires 5 years of experience setting Labor Relations strategy, influencing senior level partners, managing outside labor relations consultants and law firms, and maintaining union relationships
• In a technical role: requires 10 years first chair negotiating collective bargaining agreements, representing management in grievances and resolving labor relations issues
• A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement
• An MBA, JD, or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• 5 years of experience with Unite HERE

Specialized Training:

• Training that leads to an in-depth understanding of NLRA, and state and federal employment regulations and statutes
• Training that leads to an understanding of Canadian collective bargaining

Specialized Skillset/Competencies/Traits:

• Expert level negotiation, communication, and socialization skills
• Demonstrated ability to negotiate and implement labor agreements at a national level
• Strong business acumen with a strategic mindset for long-term labor relations decisions
• Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Travel/Location:

• Location: This position can either be remote in the West Region of US or based at the F&B Center of Excellence in Bethesda, MD
• Travel: Requires up to 60% travel to airport locations

Senior Manager, Journey Optimization

Mason, OH, United States

Full time Schedule

$76,200 - $127,000 Annually*

* based on job, location, and schedule

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Journey Optimization Analytics delivers analytical insights into emerging customer experience trends, process improvements, and contact center optimization opportunities. The role leads operational analytics, customer experience analytics, and exploratory optimization initiatives to drive measurable impact. The Senior Manager supports enterprise-wide strategic initiatives and collaborates cross-functionally to achieve business objectives.

The Senior Manager, Journey Optimization Analytics brings advanced analytics expertise, ideally within a retail or financial services contact center environment. The role demonstrates a proven track record of developing and implementing strategies that drive financial value, improve customer experience, or both.

What You Will Do

• Apply advanced analytical techniques—including exploratory, diagnostic, and predictive methods—to identify the key drivers of customer behavior and operational performance.
• Translate complex data into clear, compelling insight narratives that influence decision-making across the organization.
• Lead multiple concurrent analytical workstreams, delivering high-impact insights on time in a fast-paced environment.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support the execution of MCCS strategies and initiatives.
• Leverage technology and analytics tools to streamline processes, improve operational efficiency, and enhance the quality and speed of insight delivery.
• Identify and champion improvements to analytical processes, tools, and data infrastructure to increase team effectiveness and business impact.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Advanced Analytics & Modeling: Demonstrated expertise in exploratory, diagnostic, and predictive analytics to identify drivers of customer behavior and operational performance, with the ability to translate complex analyses into measurable business impact.

End-to-End Data Management: Strong capability to source, prepare, and transform raw data; design efficient data schemas; and develop robust analytical workflows that move seamlessly from data extraction to executive-ready insights.

Strategic Thinking & Business Acumen: Proven ability to align analytical insights to enterprise strategy, identify financial and customer experience opportunities, and develop data-driven recommendations that advance organizational objectives.

Customer Experience & Contact Center Optimization: Deep understanding of customer behavior and contact center operations, with the ability to uncover trends, improve processes, and drive optimization initiatives that enhance service delivery and financial outcomes.

Insight Communication & Executive Storytelling: Exceptional ability to translate complex data into clear, concise, and compelling narratives that influence stakeholders and senior leaders across the organization.

Cross-Functional Collaboration & Influence: Demonstrated success partnering with cross-functional teams, external partners, and vendors; building strong relationships; and influencing decision-making without direct authority.

Workflow Prioritization & Delivery Management: Strong ability to manage multiple concurrent analytical workstreams, prioritize effectively in a fast-paced environment, and deliver high-quality insights with speed, accuracy, and urgency.

Technical Proficiency: Advanced SQL skills required, with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-plus years of relevant experience required.
• Advanced SQL skills with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The senior production coordinator will serve a critical role in organizing, coordinating, and processing seasonal information to vendors and management through the production process. This role will be responsible for daily communication between internal departments as well as international and domestic partners. An ideal candidate will be self-motivated, detail-oriented, have strong problem-solving skills, knowledgeable in knit and woven categories and be able to work in a fast-paced environment while maintaining positive working relationships with all departments. The senior production coordinator will also assist in monitoring workflow to vendors and finished goods delivery tracking. This position will report to the Sr. Production Manager.

Responsibilities:

• Develop and maintain strong relationships with overseas and domestic factories.
• Track and approve bulk raw material submissions from vendor and suppliers.
• Reconciles any bulk rejections with cross functional teams and Sr production manager in a timely manner.
• Place blanket trim orders with core trim supplier on seasonal basis to avoid MOQs.
• WIP report maintenance. Establish and manage clear tracking on all bulk shipments to ensure on time delivery.
• Understand and communicate any potential production issues with vendors and internal teams
• Collaborate with logistics director and freight forwarders for bulk shipment tracking.
• Create, revise, and maintain production orders and monitor transmission to all vendors at each stages of buy pass.
• Independently manages all recut, reorders, and chase programs passed by planning and merchant teams.
• Reviews and reconcile any shipment overage / shortage from vendor to avoid unwanted inventory.
• Weekly meeting with tech team to monitor, track, prioritize outstanding fits and ensures fits are approved ontime to maintain garment delivery.
• Collaborates with tech team to identify and raise quality and fit issues with factories.
• Reconciles any rejections and fit issues with Sr production manager.
• Maintain and update master liability report on a seasonal basis.
• Hold liability meeting quarterly with cross functional team.
• Maintain and update core fabric positioning report for all RTW categories.
• Develop and maintain strong cross functional relationships with product teams regards to changes, discrepancies, approvals, etc.
• Track and reconciles non-compliance/claims chargebacks with vendors, where appropriate.
• Identify and executes garment testing needs with factories each season.Reconciles any bulk testing failures with Sr. production manager.

Skills and Requirements

• Superior organizational skills and excellent communication skills; team oriented.
• Ability to multi-task and meet deadlines; highly detail oriented and meticulous.
• Flexible, organized, detail oriented team player. A go getter hands-on attitude encouraged.
• Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques.
• 5-6 years experience in apparel production and sourcing; relevant experience in category.
• Proficient in Microsoft Office, Adobe products, and PC computers. Proficiency in blue cherry ERP and PLM is plus (not mandatory)
• Knowledge in Excel is a MUST.
• This role requires the ability to sit or stand for extended periods, use a computer and standard office equipment, and occasionally lift or move items up to 25 pounds.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry.

This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service.

The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company.

The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs.

• Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs.

• Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration.

• Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data.

o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies.

o Evaluate effectiveness of medical management and other benefits programs.

• Oversee outsourced administration and operations of benefit and retirement plan.

• Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding.

• Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements.

COMPETENCIES:

People

• Building Effective Teams (for managers of People and Projects)

• Developing Talent (for managers of people only)

• Collaboration

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

• Ability to influence and build relationships across all levels of the organization.

• Excellent analytical, negotiation, and communication skills.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree in Human Resources, Business Administration, or related field.

• 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred.

• A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills.

• A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus.

• Proven experience managing large-scale benefits programs in a multi-state or retail environment.

• Strong knowledge of benefits regulations and compliance requirements.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

#LI-HYBRID

SUPERVISORY RESPONSIBILITIES:

1-2 Senior Managers, Benefits

3-5 Benefits Associates

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Working directly with and mentored by senior managers, Senior Operations Analyst uses analytics to solve cross-functional strategic problems and drives process improvement throughout the organization. He/she will work with manufacturing, product development, merchandising, sales and installation teams to identify and root-cause major operation issues and suggest projects to improve quality, logistics, operations and customer experience. Senior Operations Analyst must have strong analytical and problem-solving skills, good communication skills and the ability to work cross-functionally with high level of self-autonomy. Growth opportunities into senior operating and leadership roles.

Key Responsibilities:

• Work with senior management to identity, analyze and solve systemic business problems
• Analyze all internal communications (plant support office, sales team, customers, etc.) to identify key issues requiring process improvement
• Evaluate operations procedures and processes
• Identify organizations inefficiencies and areas for improvement and redesign
• Root-cause and develop potential solutions to most reoccurring problems; develop and confirm hypothesis using analytics and leveraging experiences
• Communicate recommendation to key managers and leaders and push for changes needed to drive improvements
• Track and facilitate process improvements working across functional groups
• Proactively develop and maintain effective working relationships with and between all departments
• Works at the appropriate levels in the organization to implement strategies and plans

Key Requirements:

• BS/MBA from accredited university in statistics, business, operations research, industrial engineering or related fields
• 3-5 years operations
• Five to ten years of relevant experience including:
• Minimum three years as analyst in consumer, retail or manufacturing business
• Operating experience in manufacturing or consumer business
• Experience using data for root-causing cross-functional business problems
• Leadership – able to use data to influence others and drive change
• Strong skills in Microsoft Excel, Access, Tableau or similar
• Knowledge of SQL or similar software strongly preferred
• Demonstrated communication skills (written and oral)
• Deep process orientation and strong problem solver
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills

We will invest the necessary time to set the Senior Operations Analyst up for long-term success at BTG. Actual plan will be customized to the individual but will include time to learn the business (retail and manufacturing) and to develop the important internal relationship and trust needed to successfully grow into this leadership role.

We advance science so that we all have more time with the people we love.

The Senior/Principal Business Manager will serve as a strategic advisor and thought partner to senior leadership within the gRED Translational Medicine organization. This individual will play a critical role in driving cross-functional alignment, enabling business planning and operational excellence, and ensuring the successful execution of strategic priorities. The role requires strong business acumen, systems thinking, and the ability to influence and partner across multiple levels and functions. The Business Manager also enables leadership team effectiveness by shaping agendas, connecting strategic dots, and anticipating organizational needs. With a strong grasp of the enterprise landscape, the Senior Business Manager proactively connects strategic priorities to execution, facilitates sound decision-making, and identifies opportunities to strengthen how the organization operates, collaborates, and delivers impact.

As a valuable member on the Translational Medicine team you will be:

• Serving as a strategic thought partner to senior functional leaders (Director and Vice President level), providing insights and driving aligned decision-making in support of organizational goals.
• Leading short- and long-term business planning efforts, including annual planning cycles, resource allocation, budget forecasting, and functional goal setting.
• Driving leadership team operating rhythm, ensuring effective prioritization, focus, and delivery on strategic objectives.
• Anticipating emerging needs, risks, and opportunities across the organization and proactively frames options for leadership consideration.
• Facilitating effective leadership and project team operationsdesigning and executing agendas, preparing briefing materials, and ensuring clarity of decisions, follow-ups, and outcomes.
• Connecting the dots across initiatives and stakeholders, identifying interdependencies and proactively addressing risks and opportunities.
• Synthesizing data and perspectives to support informed decision-making, including preparing pre-reads, strategic recommendations, and decision frameworks for leadership discussions.
• Driving planning and execution of strategic initiatives and change efforts that support the function's success and alignment with gRED and enterprise priorities.
• Advising on and contributes to solutions for complex challenges, offering structure, process, and creative thinking to move initiatives forward.
• Supporting key people and culture activitiessuch as functional offsites, recognition programs, and engagement initiativeshelping to foster a high-performance, inclusive, and purpose-driven environment.
• Acting as a connector across teams, promoting collaboration, shared accountability, and alignment toward common goals.
• Supporting communication strategies to ensure transparency, clarity, and engagement across stakeholders and organizational levels.
• Bringing a strong enterprise mindset, continuously linking functional goals to broader strategic context and organizational objectives.

• A skilled communicator with strong written, verbal, and presentation abilitiesable to synthesize and convey complex information clearly and effectively to diverse audiences.
• Highly organized, with exceptional program and project management capabilities.
• Trusted relationship builder who fosters collaboration, psychological safety, and transparency across teams and leadership levels.
• Agile and resourceful in navigating ambiguity and shifting priorities, with a proactive and solutions-oriented mindset.
• Adept at identifying process improvements and delivering business impact through operational excellence.
• Demonstrated experience in business management disciplines such as:
  • Strategic planning
  • Organizational development
  • Project and portfolio management
  • Business process improvement
  • Change management
  • Internal communications and engagement
• Proven success leading cross-functional initiatives in complex matrixed environments.
• Background in clinical development, drug development, or translational research is preferred.
• Strong understanding of enterprise functions, organizational dynamics, and business operations.
• Formal degree preferred; equivalent training and experience will be considered.
• Additional training or certification (e.g., PMP, Six Sigma, Design Thinking, Agile) is a plus.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of California for Senior Business Manager is $144,000-$267,400 and Principal Business Manager is $156,500-$290,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form: Accommodations for Applicants.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Years award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Senior Sales Program Manager to be part of making this happen.

We're seeking a strategic and execution-focused Senior Sales Program Manager to drive scalable, high-impact initiatives across our global sales organization and channel partner ecosystem. This hybrid role will own the planning, coordination, and execution of sales programs that accelerate readiness, increase partner engagement, and improve revenue performance.

Position Overview and Objective:

The Senior Sales Program Manager is responsible for:

• Designing and executing global go-to-market programs aligned to sales priorities, product launches, and growth initiatives.
• Developing, delivering, and optimizing enablement content and experiences for internal sales teams and external channel partners.
• Collaborating cross-functionally with product, marketing, operations, alliances and regional sales leaders to ensure GTM readiness.
• Owning program timelines, communication plans, and performance metrics to ensure adoption and measurable impact.
• Building scalable frameworks, enablement content, and tools that accelerate ramp times, rep efficiency and partner activation and engagement.
• Analyzing program and partner performance to identify opportunities for continuous improvement.

Our program managers must have exceptional soft skills in-order to bind cross-functional product and service teams together to ensure they are effective, while minimizing waste and risk. The role requires very strong business acumen, broad understanding of sales processes, leadership, and excellent organizational skills.

Success in this role is predicated on an ability to drive outcomes by emphasizing team strengths to accelerate success while navigating friction and ambiguity.

The ability to build trust with and influence senior leadership is essential. The ideal Program Manager will embody a unique blend of skills in strategic thinking, an eye for detail, artful communication, ability to quickly pivot based business requirements, and to lead varying disciplines of cross-functional teams.

Primary Responsibilities and Duties:

• Strategic Execution Realize sales and channel strategy by proactively helping teams pave the way from concept through launch while ensuring the highest quality of outcomes. Make recommendations on how best to achieve strategy by making sure the team and organization understand desired goals, what success looks like and by ensuring there are clearly established priorities.
• Program Orchestration, Alignment and Communication - Simultaneously facilitate 5-7 major programs at any given time while understanding how the program delivery complexities fit into the bigger product & service delivery vision. This will include planning and managing the timely delivery and operationalization of key sales motions. This position centralizes coordination between the business, sales, channel, customer success, demand and sales development by orchestrating progress from inception to delivery while ensuring alignment. Program managers act as the primary communication liaison for each program by facilitating critical conversations, taking responsibility for shared understanding of status and radiating that information in a consistent and consumable way to stakeholders. Program managers escalate and manage dependencies, issues and risks and ensure action plans are in place and collaborate with other departments to meet target milestones.
• Content Development Responsible for process mapping and content creation for internal and external channel team members. The content can include job aids, training materials, courses and external assets.
• Organizing for Success For each program, ensure that a charter is established with clear objectives, resources, deliverables, and definitions of success; and that all stakeholders are aware of, and aligned with, scope and target milestones. Ensure that the team understands the plan and target milestones. Ensure program level activities are well understood through a regular cadence of team and executive communications, documentation, metrics and processes.
• Meeting Facilitation Demonstrate excellent facilitation skills in moderating meetings. Examples include engaging all participants to facilitate their best contribution, sending agendas ahead of time, establishing clear objectives, managing the process to realize these objectives, capturing key content, and following up promptly on all action items.
• Analytics and Tools Using an understanding of business outcomes and the principles of effective delivery, leverage analytics to radiate actionable information throughout the organization from the team to executive level. Leverage tool capabilities to automate and simplify program activities. Partners with Sales Analytics team to align on core KPIs and metrics that act as the source of truth for the organization. The core data sets must be validated, accurate, complete, and consistent so that best next actions and decisions can be taken.
• Team Participation & Continuous Improvement - Actively contribute to the cohesion and effectiveness of the program management team by adding new ideas, sharing successes and failures, and showing up with a continuous improvement mindset.

Required Skills and Experience:

• 5+ years of sales enablement, channel programs, and/or sales planning experience.
• Experience communicating and representing work to senior leadership, framing discussions to gain valuable feedback, and experience working with technical management teams to develop systems, solutions, and products.
• Analytical and problem-solving experience with large-scale systems.
• Proficient in building trust and establishing relationships across multi-disciplinary teams.
• Aptitude towards establishing and leading teams through multi-disciplinary relationships including sales, customer success, deployment, channel, sales development, product marketing, demand and product organizations.
• Understanding of project and program management skills and methodologies.
• Hands on experience with sales tech stack (Salesforce, LMS platforms, enablement technology).
• Ability to assess risk and, with guidance, drive change management at the program, project, and cross-functional levels.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work USA (2021-2024), Great Place to Work Canada (2021-2024), Great Place to Work UK (2024), and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting people's and organizations' sensitive data and seeking to end cyber riskwe get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf