Eversana Intouch Locations Jobs in Usa

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus
  
  

• Lead, coach, and develop a high-performing Operations & Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.
  
  

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.
  
  

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.
  
  

• Act as a liaison between various cross-functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.
  
  

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.
  
  

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.
  
  

• Support hands-on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned
  
  

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the departments work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day-to-day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.
  
  

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction.
• Minimum of 4 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center.
• Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Ability to lead both independently and collaboratively, fostering a high-performance team culture.
• Collaborative leadership style with a focus on cross-functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Consistently presents a polished, professional image and models executive presence.
• Strong customer-centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.
• Proficient in managing administrative workflows and optimizing operational processes.
• Deep understanding of customer service principles and best practices.
• Positive, energetic leadership presence that inspires and motivates teams.
• Skilled communicator who fosters clarity, alignment, and trust.
• High integrity and ethical standards; lead by example and builds credibility through actions.
  
  

• Develops and grows business relationships with targeted customers within the assigned geography.
• Develops a detailed local market business plan that focuses on the strategic growth opportunities to include tactical plans and a measurement system to capture results and insights.
• Utilizes all available resources to educate HCP and staff on client products for the purpose of growing market share.
• Understands and manages the patient journey utilizing the appropriate resources available
• Utilizes pre-call planning, account management, and consultative selling skills, as well as clinical expertise to enhance the business.
• Proactively analyzes and applies qualitative and quantitative market data to identify business opportunities and priorities
• Builds compliant cross-functional collaborative relationships with our MSL, Managed Market and Reimbursement teams to deliver high quality service to physicians and other healthcare professionals
• Works with high degree of independence and in a professional and compliant manner
• Travel up to 90% of the time
• All other duties as assigned
  
  

• Bachelor’s degree
• A passion for serving patients and a desire to help build a company
• 2+ years of Pharmaceutical/Biotech experience
• Experience in Specialty markets desired, Rare Disease not required
• Demonstrated and consistent track record of successful sales performance
• Excellent communication skills, business acumen, and track record of cross-functional collaboration required
• The ability to travel, which includes overnight / weekend travel, up to 90% of the time, is required. The amount will depend on the specific territory assignment.
• Required to possess and maintain a current, valid driver’s license in state of residence and a clean driving record
• Fosters an entrepreneurial spirit with a focus on ownership and accountability to maximize individual and corporate goals
• Demonstrates daily the core values of relentless, confidence with humility, courageous, insights to impact, and togetherness
• Be a patient focused problem solver, be evidence based, and show a willingness to be bold
• Demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace
• Ability to have fun and work together as ONE team!
  
  

• This is a remote field-based position that will cover the east coast. (Maine to Florida). Candidates should live in close proximity to a large airport hub within that geography.
  
  

• Function as the primary medical point of contact in geographic area.
• Maintain clinical and scientific, expertise in oncology with specific focus in standards of care related to the treatment of ALK + NSCLC.
• Engage in well informed, compliant, robust, and accurate scientific peer exchange around our client’s pipeline, with KOLs.
• Have a thorough understanding of the clinical protocols, clinical trials outcomes and related procedures.
• Develop and track key opinion leader (KOL) engagement plans - identify, develop, and maintain long-term collaborative relationships with KOLs within assigned region.
• Engage in medical & scientific exchange with the medical/scientific community including advisory boards.
• Responsible for ongoing territory management and development.
• Responsible for all clinical program requests and for unsolicited requests for information.
  • May collaborate with R&D Team to support sites and investigators participating in the company-sponsored clinical trials.
• Conduct pre-launch KOL profiling efforts to enhance depth of product/disease/scientific knowledge. Facilitate top account/institution profiling efforts to enhance understanding of patient care pathways, including treatment protocol development and novel therapies.
• Work collaboratively and compliantly with commercial colleagues to assure product strategic imperatives are represented cross functionally in account engagement.
• Respond to and document unsolicited requests for information on clinical initiatives.
• May serve as a resource for investigator sponsored trial (IIST) proposal.
• Provide internal teams with feedback and insights from interactions with KOLs.
• Represent our client at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities.
• Attend congresses as appropriate and develop meaningful internal reports of the congresses covered.
• Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information.
• Consistently demonstrate a high standard of excellence in the management of assigned territory while also contributing to the success of colleagues and the MSL team.
• Willingness to contribute to the achievement of organizational goals beyond the borders of a geographic territory.
• Be solidly versed in the clinical data such that the full range of innovative science, clinical, outcome, economic and value aspects of our client’s products can be appreciated by the healthcare practitioner, formulary member or payer.
• Provide medical support, clinical input, and/or training for internal teams as requested.
  

• An advanced degree (e.g., PharmD, PhD, MD, MSN, or NP/PA) is required.
• MSL: A minimum of 2 years previous MSL experience necessary with a minimum of 1 year in rare disease, oncology (and/or immunology) with working knowledge of Gene Therapy.
• Sr. MSL: A minimum of 5 years of pharma experience and 3 years of rare disease, oncology (and/ or immunology) experience.
• Targeted Therapy experience strongly preferred.
• Prior product launch experience required.
• Exhibits the highest level of scientific, business, and clinical acumen with excellent communication and networking skills.
• The ability to interpret and present scientific data to engage KOLs.
• Working knowledge of standards of care for Alk + NSCLC is desirable.
• Previous experience sharing scientific content with payer systems is highly desirable.
• Working knowledge of NCI Cooperative Groups and Oncology Research Consortiums.
• Ability to present complex scientific and value and evidence data to payors and/ or formulary committees is required.
• Working knowledge of institutions and clinics in selected geographies is expected.
• Excellent written and oral presentation skills.
• Ability to travel frequently (70%) with overnight stays (e.g., KOL meetings, site locations, internal meetings, medical meetings and congresses, training).
  
  

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Embrace Diversity I create an environment of awareness and respect.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate I am bold and creative in everything I do.
  
  

• Develop staff members assigned to the area
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Complete all special projects assigned by the Operations Manager or their designated representative
• Demonstrate effective problem investigation and resolution skills
• Monitor, track and discipline staff employees as necessary.
• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• All other duties as assigned
  
  

• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Promptly respond to Eversana client requests as required
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.
  
  

Securing the largest sporting event in history requires a blend of high-tech logistics and front-line leadership. For the FIFA World Cup 2026®, the On-Location Manager is a pivotal role, serving as the bridge between the guest experience team and physical security teams in On Location managed hospitality spaces.

Job Title: On Location Security Manager

Reports To: Director of Security & the Venue Manager

Role Overview

The Security Manager ensures that every person entering hospitality spaces overseen by On Location, from VIPs to fans and contractors, is authorized to be there. You will oversee and manage a diverse workforce of security access staff and maintain the integrity of the venues to ensure a safe, secure, and seamless flow of people.

Key Responsibilities

1. Operational Leadership & Training

• Team Oversight: Lead and brief a team of On Location Access Staff on matchday protocols.
• Ensure the proper placement of On Location Access staff at the identified locations and that positions are staffed according to On Location and FIFA requirements

2. Access Control

• Venue Management: Enforce strict access rules for restricted areas, including but not limited to On Location’s: Pitch-side Lounges, VIP Lounges, Pavilions, Villages, and vehicle and vendor access when applicable.
• Problem Solving: Act as the primary escalation point for accreditation discrepancies and failed ticket scans.

3. Safety & Security Integration

• Crowd Flow: Monitor ingress and egress points to prevent overcrowding and ensure that emergency exits remain clear and accessible.
• Inter-Agency Liaison: Coordinate, Venue IT, and FIFA Accreditation teams to align security screening with technical data flows.
• Reporting: Provide real-time data to the Venue Operations Center (VOC) regarding attendance numbers and security incidents in coordination with FIFA Security.
• Emergency Management: Ensure all emergency action procedures for all identified risks are documented, briefed, and trained by all staff at each venue.

Required Qualifications

Experience: Minimum 5+ years in security management, with a specific focus on stadium operations or large-scale international events.

Soft Skills: Calm under extreme pressure; ability to make decisions in high-stress, live environments, all while ensuring the highest level of guest experience.

Education: Bachelor’s degree in Criminal Justice, Sports Management, or a related field (or equivalent employment and field experience).

Languages: Fluency in English is mandatory. Fluency in Spanish is required for the Mexico-based venues.

Physical & Scheduling Requirements

• Must be able to work long, irregular hours, including nights, weekends, and holidays.
• Ability to remain on your feet for 10+ hours and navigate large stadium footprints quickly.
• Must pass a comprehensive FIFA-vetted background check and obtain necessary local licensing (e.g., state-specific security guard registration).

*Note to Candidates: This is a fixed-term contract role. Preference is given to residents of the host city who have a deep understanding of local stadium infrastructure.

Job Description:

• Early morning dispatch from Rogers, MN.
• Starting rate of $24/hour during brief training period. Component pay after training. 
• 5 day work week within Monday-Saturday. Average 10-12/hour days. Dispatch times within 12a-5a, end times vary.
• $5,000 sign on bonus - Terms Apply - Any person who has worked for a Performance Food Group (PFG) owned company within the last 6 months is not eligible to receive this incentive.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Report all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies. Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and checks customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contacts supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required.
• Loads customer returns on to trailer and secure trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork.
• Unloads all equipment, materials and removes trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keeps trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned.

Qualifications:

Company description

Awards and Accolades

Job Description:

Position Details: 

• Home Daily
• Schedule: Monday - Friday 
• Pay: $65,000-$70,000 average annual pay

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Reports all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies.
• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and check customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned. 

Qualifications:

Company description

Awards and Accolades

Job Description:

Position Details: 

• $90,000/year average.

• Monday - Friday early morning start

• $10,000 Sign-On Bonus! 

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Reports all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies.
• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and check customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned. 

Qualifications:

Company description

Awards and Accolades