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Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
The Senior Manager, Digital Operations operates seamlessly between strategic planning and tactical execution. This role leads the development, implementation, and sustainment of digital operational standards across all in‑store digital channels. By collaborating across Operations, IT, Retail Technology, Marketing, and Concept Support Services, this leader ensures that digital initiatives are launched effectively, adopted consistently, and optimized to create exceptional Fan and operator experiences.
Digital Strategy & Operational Leadership:
- Lead operational strategy for digital transformation within the Operations Center of Excellence.
- Develop, implement, and maintain standardized operating procedures for all in‑store digital channels.
- Build and manage digital roadmaps aligned with business and operational objectives.
- Ensure consistency and efficiency in restaurant-level digital execution.
- Partner cross-functionally to ensure alignment on strategy, launch plans, and sustained performance.
- Oversee successful implementation of digital solutions focused on improving in‑store operations.
- Create and deliver training, communications, and support materials for field adoption.
- Ensure new tools integrate seamlessly into existing workflows.
- Monitor and adjust deployment strategies to maximize performance.
- Leverage data insights to evaluate and improve customer experience across digital channels.
- Identify operational friction points and implement improvements.
- Collaborate with cross-functional partners to optimize digital touchpoints.
- Lead strategic projects ensuring scope, timelines, and budgets are met.
- Own operational pilot program lifecycle: development, KPI tracking, evaluation, and enhancement.
- Identify opportunities for innovation and continuous improvement.
- Contribute to the Operations Standards Manual.
- Lead development and enhancement of Operations technical tools.
- Maintain expertise on all Operations platforms used by field teams.
- Gather business requirements and translate them into technical specifications.
- Partner with IT on development, prototyping, testing, and rollout.
- Provide clear updates on project progress.
- Present updates across advisory councils including OAC, TAC, and MAC.
- Share updates during webinars and Operations Leadership meetings.
Qualifications
- Bachelor’s degree in business, communications, or related field (or equivalent combination of education and work experience).
- Minimum 7+ years of food service or retail operations project management experience.
- Proven ability to independently lead strategic initiatives.
- Experience managing employees such as analysts or coordinators.
- Strong leadership, communication, and analytical skills.
- Experience in franchisor/QSR multi-unit operations preferred.
- High technical aptitude and proficiency in Microsoft Office and Smartsheet.
- Ability to thrive in a fast-paced environment.
- Experience with QSR multi-unit franchise operations.
- Project management certification.
Better Together
Demonstrates accountability. Collaborates cross-functionally. Builds trusting relationships.
Empowered
Challenges the status quo. Adapts quickly and takes initiative.
Forward Thinking
Contributes strategic ideas. Stays current on industry and technology developments.
Inclusive Engagement
Encourages diverse viewpoints. Demonstrates inclusive leadership behaviors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
This role ensures that facilities, safety programs, and support operations are aligned with organizational goals, regulatory requirements, and long‑term sustainability.
The position serves as a key advisor to senior leadership, driving system integration, service excellence, and a safe, high‑quality environment for patients, staff, and visitors.
This position serves as the Safety Officer for BVHS and will lead emergency preparedness and disaster response and will lead and train staff in Hospital Incident Command System (HICS) activities.
JOB DUTIES/RESPONSIBILITIES Duty 1: Own and maintain the system-wide Master Space Planning program, including standards, policies, and decision frameworks across all campuses.
Duty 2: Lead and oversee facility planning and construction initiatives, ensuring projects align with approved scope, timelines, and capital budgets.
Ensure facilities planning decisions support organizational growth, clinical needs, and financial sustainability.
Duty 3: Direct the Facilities Campus Asset Management Plan (CAMP) and long-term Construction, Repair, and Restoration (R&R) plans to prioritize investments and manage asset lifecycle risk.
Duty 4: Serve as the System Safety Officer, accountable for compliance with Joint Commission, OSHA, and all applicable federal, state, and local regulations.
Duty 5: Lead and continuously evaluate the Environment of Care, Life Safety, Emergency Management & Preparedness, and Disaster Response programs, ensuring policies remain current and audit ready.
Provide leadership as chair to the Safety Committee and Disaster Preparedness Committee.
Duty 6: Actively identify, assess, and resolve safety risks, incidents, and regulatory gaps with urgency and follow through.
Duty 7: Serve as executive lead for the Hospital Incident Command System (HICS), including planning, drills, real time activation, and post event review.
Train leaders and staff on emergency roles, command structure, and response expectations.
Duty 8: Provide strategic oversight and leadership for Facilities Maintenance, Environmental Services, Central Transport, Security, and other assigned support functions (e.g., Food & Nutrition, as applicable).
Ensure all departments operate in compliance with regulations, internal policies, and service standards.
Promote operational consistency and best practices across departments and campuses.
Duty 9: Ensure ongoing training, education, and competency development for staff to improve performance, safety, and career growth.
Foster a culture of service excellence within all areas of responsibility.
Drive associate engagement results, holding leaders accountable for outcomes compared to internal and external benchmarks.
Duty 10: Create and sustain an environment that supports high service excellence and patient experience scores.
Reinforce service standards through leadership presence, performance expectations, and continuous improvement.
Duty 11: Develop, manage, and achieve operating budgets for all assigned departments.
Partner with executive leadership to align departmental spending with organizational financial strategies.
Duty 12: Apply structured decision-making models that integrate planning, analysis, resourcing, and timely execution.
Identify operational needs and design solutions that balance departmental priorities with system wide objectives.
Duty 13: Collaborate closely with clinical, administrative, and operational leaders to support a seamless continuum of care.
REQUIRED QUALIFICATIONS Undergraduate degree required in related field and/or significant related job experience.
Demonstrated knowledge and/or experience in Facility Services, Environmental Services, as well as OSHA and Joint Commission environment of care and safety/security protocols.
Experience designing, developing, and implementing innovative programs to meet business goals, with strong strategy and execution skills, with prior space planning experience preferred.
Strong ability to analyze and diagnose conflicts and problems and create and implement business solutions.
Strong leadership skills, including the ability to collaborate with all levels of the organization.
Ability to transform departments with a solutions-based approach to problem solving.
Demonstrated knowledge of federal, state, and local regulations and accrediting organization standards in all areas of responsibility A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).
You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
Positive service-oriented interpersonal and communication skills required.
PREFERRED QUALIFICATIONS Master’s degree in a related field PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing.
The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day.
The individual must be able to lift twenty to fifty pounds and reach work above the shoulders.
The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks.
The individual must have excellent verbal communication skills to perform daily tasks.
The associate must have corrected vision and hearing in the normal range.
The individual must be able to operate a motor vehicle for business travel and community involvement.
One of our locations requires more hands-on care, and CNA experience is highly valued. To support this important role, we are offering a Sign-On Bonus for one specific site only. Full-Time: $500 and Part-Time: $250. Bonuses are paid in two equal installments after completing 3 months and 6 months of employment.
This role operates in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.
Direct Support Professionals are the heartbeat of what we do at Imagine the Possibilities empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the overall care team, you will collaborate with other Direct Support Professionals, Programmers, Supervisors, individuals-served, and their families to ensure the best possible care for those you serve. You will fulfill an individuals behavioral care plan by creatively strategizing the best way for each individual to reach and exceed their goals. Your innovative and impactful solutions and strategies will make the difference for those you serve.
What Winning Looks Like:
While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:
- Collaborate with the HCBS Supervisor and HCBS Programmer to develop goals for the individual served.
- Provide services to individuals based on their unique goals and behavioral care plan. This includes:
o Teaching individuals how to accomplish their goal (rather than completing a task for them).
o Using behavioral strategies that support individuals and address any behaviors that do not lead to their success.
o Motivate and encourage individuals to participate in their behavioral care plans and reach their goals.
o Participate in recreational, community, and social activities with those you serve, honoring the choices of the individual.
o Display and understanding of when it is appropriate to apply rights-restrictions, only as determined by the interdisciplinary team and when indicated in the individuals behavioral care plan.
- Provide complete, consistent, and accurate documentation of the individuals progress.
- Provide safe environments and instruction to individuals served regarding the practices that will help them reach their goals.
- Provide care to individuals that help them present their best selves to the community. This may include helping with hygienic needs, choosing appropriate clothing, administering medication, and ensuring they have food options suitable for their dietary needs.
- Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.
Know Were For You:
We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:
- Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that.
- Scheduling: Were a 24/7 service provider, offering a variety of shifts and scheduling options based on program needs.
- Training: This is an entry-level position, and we provide comprehensive training to ensure every employee feels confident and supported as they get started.
- Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
- 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
- Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
- Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
- Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.
- Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
- Employee Assistance Program: Were there for you through all lifes ups and downs.
Required
Preferred
Job Industries
- Social Services
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
What You'll Do:
- Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
- Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
- Perform troubleshooting and repairs on structured cabling systems and related hardware.
- Ensure all installations comply with relevant standards.
- Document all work performed, including test results and as-built drawings using BlueBeam.
- Collaborate with project managers, engineers, and other trades to ensure successful project completion.
- Maintain tools, equipment, and a safe, organized work environment.
- Provide technical support and guidance as needed.
- Participate in ongoing training to stay current with industry best practices and standards.
- Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
- Oversee all field operations and report progress, status and issues.
- Supervises the physical installation of a wide variety of technology into a wide variety of locations
- Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
- Able to read and understand functional design drawings and cable riser diagrams
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
- Able to build and wire custom panels from engineering drawings
- Advanced Fiber optic cable handling, installation termination and testing
- Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
- Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
- Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
- Conduct routine Preventative Maintenance and logs as required.
- Work with Remote support for service tickets that require escalation.
Complexity:
This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment:
- Work is performed in commercial, industrial, and construction environments.
- May require working in confined spaces, on ladders, lifts, or at heights.
- Must be able to lift and carry up to 50 lbs.
- Exposure to varying weather conditions and construction site hazards.
Physical Demands:
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.
Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.
The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel:
Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.
Safety:
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
What You'll Bring:
Education & Certifications:
- High school diploma or equivalent required.
- Must possess the E06 Limited Energy Systems License
- OSHA 30 Certificate required
- Must have a valid US Passport.
- Must have a valid driver's license and adhere to our insurance requirements
Required Skills/Qualifications:
- Minimum 2 years of experience in low-voltage or structured cabling installation.
- Possess advanced AV installation skills
- Familiarity with a wide range of audio, video and networking equipment
- Proficient in the use of cable testers, hand tools, and power tools.
- Ability to read and interpret technical documents and blueprints.
- Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
- Willingness to travel to job sites as required.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and teamwork abilities.
- Good verbal communication skills and good customer service skills
- Ability to diagnose, troubleshoot and resolve technical problems
- Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
Preferred Skills/Qualifications:
- Experience with Service Now preferred.
- Experience with Software House preferred.
- AVIXA CTS Certification is preferred.
- AVIXA CTS-I Certification is highly encouraged
- Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
- Additional certifications from recognized structured cabling governing bodies are a plus.
Other relevant certifications may be required or preferred based on the technology focus of the position
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Summary
Research Support Services Coordinator I
The mission of Research Support Services (RSS) is to ensure research faculty have the equipment, space and logistics resources they need to be successful. A Research Support Services Coordinator I is primarily a research staff facing position, responsible for coordinating research support services related to research space, common equipment, ultra-low temperature storage units and participate during emergencies (i.e. Hurricanes).
The position will initially be based in the Research Support Services Department at our Magnolia Campus. Ultimately, the position will be located at Moffitt at Speros in Land O’Lakes, FL once the facility opens mid-July 2026.
Position Highlights:
- Provides customer service and support for research faculty, staff and vendors with guidance from the supervisor/manager
- Support research space activities by following lab modification SOPs for expansion, compression, start up and shut down of labs under the direction of the supervisor/manager
- Familiar with the operation, function and troubleshooting of a wide range of basic science research equipment while ensuring maintenance meets research and industry standards for safety
- Supports cold storage activities for off-site freezer storage, faculty labs, shared resources and responds to alarm monitoring system
- Supports special project assignments related to supporting Moffitt Research Institute wide research initiatives such as large-scale freezer clean outs, 5S efforts, CCSG reporting, space use survey, etc.
- Serves as an “essential on-site personnel” during emergencies and coverage in the on-call schedule as assigned.
The Ideal Candidate:
- Highly skilled in executing and properly conducting research in an academic setting
- A critical thinker that can piece together potential issues and think about resolutions ahead of time for the staff and faculty
- Strong communication skills including the ability to communicate with technical customers at all levels both internally and externally
- An individual that has experience with lab bench Research, particularly in the basic lab setting
- A team player who enjoys a collaborative, team-based environment
- An individual that has high emotional intelligence
- Two (2) years of working in a biology or Chemistry Research Laboratory preferred.
Responsibilities:
- Develop strong relationships with internal and external customers and facilitate clear communication
- Contributes to development of workflows relating to lab research activation, lab start up, support for research labs, and being on call
- Support RSS supervisor/manager in maintaining research equipment across multiple campuses and minimizing downtime while continuing to maintain the equipment
Credentials and Qualifications:
- Bachelor’s degree in Biology, Chemistry or Biomedical field of study with 1 year as a Research Associate or equivalent support services experience or 2 years of laboratory experience is required.
- Familiar with function and operation of basic Lab Equipment, Lab Safety and Good Laboratory Practices.
- Multi-tasks and keeps excellent records.
- Must have good organizational and communication skills and careful attention to details.
- Must have ability to plan, organize and coordinate multiple work assignments.
Moffitt Team Members are eligible for Medical, Dental, Vision, Paid Time Off, Retirement, Parental Leave and more. Tampa is a thriving metropolitan city, which has become a hub for ground-breaking research, welcoming individuals from around the globe. This diverse city is engulfed with rich culture, year-round activities, amazing cuisine and so much more. We strive for work/life balance.
If you have the vision, passion, and dedication to contribute to our mission,
then we have a place for you.
Pay Rate: Starting at $16.00/hour
Responsibilities: The cleaning and disinfecting of all areas that guests and associates come in contact with including (but not limited to) the following:
Trash can lids
Park benches
Patio table seats
Lockers
Hand rails
Restrooms
Door handles
Qualifications:
MUST BE AVAILABLE WEEKENDS
Must be 14 years and older (Subject to change at any time).
Must have good customer service skills.
Must be able to read and understand English.
Must be able to give directions.
Must be able to read chemical labels and Safety Data Sheets of cleaning substances.
Must be able to stand for long periods and walk the park on a continual basis.
Must be able to work in all weather conditions.
Must be able to lift up to 25 pounds.
Must be able to carry a backpack.
Must be able to wear PPE.
Must be able to manage multiple tasks and to execute quickly.
Must be able to work varied hours, including nights, weekends and holidays.
The Houseman requires an approachable, friendly and polished demeanor with a guest focus mindset. As Houseman you will create a warm & welcome atmosphere throughout the hotel by maintaining clean and safe public spaces and delivering guest request. You will support the Housekeeping and Laundry Team and stay in good with all other departments to ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas!
Responsibilities:
Have a warm and welcoming personality that can engage with guest and genuinely provide exceptional guest service and perform service recovery when needed.
Perform routine troubleshooting for in-room issues and accommodate guest request
Take immediate and necessary steps to correct any safety hazards and cleanliness issues according to brand standard and hotel policy
maintain cleanliness of lobby, meeting room, restrooms, fitness center and all public spaces throughout shift (Sweep, mop, vacuum lobby, empty all trash cans)
Clean windows/doors as needed
Organize patio/pool deck furniture, set or remove cushions based on weather, empty trash
Walk the parking lot and maintain clean and safe grounds
Carpet cleaning
Assist in guest room preventative maintenance program
Complete trash and linen runs for the Room Attendants
Stock and organize supplies
Assist with inventory control
Adhere to Company uniform and attendance policies
Adhere to Company code of conduct
Proudly represent the brand and company
Other duties may be assigned
Qualifications:
Previous hotel experience preferred, housekeeping or janitorial experience a plus
Previous Marriott experience a plus
Must have great people skills and spirit to serve
Able to be on your feet for an 8 hour shift
Ability to perform physical and repetitious tasks including pushing, pulling, lifting and gripping.
Able to work morning and evening shift, weekends and holidays, indoors and outdoors
Have good verbal communication skills
Ability to multitask in fast paced environment
Have independent problem solving skills and sense of urgency
Ability to handle guest request and complaints
Ability to remain calm during emotionally charged situations
Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.
Assignment Duration: 6 months with possibility of extension
Work Location: NC - 2 openings in Rocky Mount and Jacksonville/Wilmington (Candidates must be willing to travel up to 2.5-2.75 hours one way for in-person member visits; mileage and lodging (if required) will be reimbursed)
Job Description:-
Day to Day Responsibilities of this Position and Description of Project:
- Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs. Monthly and quarterly member contact and will include 80% travel.
- Will require a driver's license.
- Member assessments and notes. Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
- Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact Authorize and coordinate referral for services.
- Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care. Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.
Candidate Requirements
Education/Certification
Required: Bachelor's
Preferred:
Licensure
Required: RN and/or LCSW/LCSW-A/BSN/ADN
Preferred:
Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Case management and care planning experience.
Preferred - Home health experience, community health/member facing, discharge planning
Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab.
Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records
- Top 3 must-have hard skills stack-ranked by importance
1
Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background
2
Microsoft office - Tech savvy
3
Bedside care management
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job SummaryProvides professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators as well as support to Call Center Representatives. Individuals in this position also provide direction when a supervisor is not available. This position typically works under general supervision and direction.
Essential Job Duties and Responsibilities- Handle escalations from CSRs.
- Handle incoming telephone calls from patrons and transit operators.
- Assist CSRs with troubleshooting cardholder inquiries and requests.
- Assist with coaching, training, and mentoring of CSRs.
- Covers shifts as outlined by program leadership, to include nights, weekends, and holidays.
- Ad hoc reporting
- Manage and support call center processes and procedures.
- Manage and adhere to contractual service requirements.
- Ensure 100% accuracy in processing orders.
- High school degree, or equivalent, plus a minimum of four years of call center experience.
- Microsoft Office Professional proficiency is required.
- Experience using metrics to track adherence to key performance indications.
- Strong organization skills with detail orientation.
- Must demonstrate leadership skills.
- Ability to multi-task. Comfortable using multiple systems to process tasks assigned.
- Ability to type 45 wpm.
- Must possess good time management skills. Well-organized with strong follow-up skills.
- Willing to work extended hours.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.
Cubic pay range: $21.00 - $27.00/hr. + benefits
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Bilingual Customer Service Representative
Location: Pasadena, CA (In-Office) Monday-Friday 8am-5pm
Pay Rate: $20.00 per hour
Commitment: 6-month assignment
Job Summary
We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.
- Key ResponsibilitiesAnswer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
- Assist seniors and individuals with disabilities in locating replacement homecare workers.
- Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
- Connect callers with appropriate community resources based on their needs.
- Accurately document calls, actions taken, and follow-ups in internal systems.
- Communicate clearly and compassionately with individuals experiencing high-stress situations.
- QualificationsBilingual in Spanish and English (required).
- Prior call center or high-volume phone experience preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to remain calm, professional, and empathetic in urgent or emergency situations.
- Reliable and able to commit to a minimum of 6 months.
Apply today and help drive the mission. Send your resume to Or call Daisy at 562-471-7322
