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Exciting Opportunity!
Bilingual Service Operations Manager | Brand Manager
Salary: $60,000 - $65,000
Location: Houston, TX
Role Overview
Top Commercial Cleaning Franchise is seeking a Service Operations Manager (also referred to as Brand Manager) to serve as a key operational and customer-facing leader supporting franchise owners and clients across the Houston market.
This role is ideal for a bilingual (English/Spanish) professional who enjoys working in the field, managing relationships, resolving issues, and helping ensure consistent service quality. The Brand Manager acts as a critical liaison between franchise owners, customers, and the regional office, with a strong focus on onboarding, retention, and day-to-day operational support.
If you feel you are the right person for this critical role then we want to hear from you today!
Key Responsibilities
- Conduct franchise onboarding, orientations, and ongoing support for new and existing franchise owners
- Perform walkthroughs for new account starts, transfers, and inspections (English and Spanish speaking franchisees)
- Serve as a primary point of contact for franchise owners and customers regarding service issues, work orders, and special requests
- Receive, track, and resolve work orders and service concerns in a timely and professional manner
- Match franchise owners with appropriate customer accounts based on service needs and capabilities
- Negotiate pricing adjustments and coordinate special services as needed
- Perform monthly client inspections and document findings
- Maintain accurate records and enter inspection and service data into company systems
- Prepare and submit daily and periodic reports to the Regional Director
- Support customer retention efforts with the goal of maintaining a low monthly cancellation rate
What Success Looks Like in This Role
- Franchise owners feel supported, informed, and well-prepared
- Customers experience consistent service and timely issue resolution
- Service issues are addressed calmly, professionally, and efficiently
- Communication between the field and regional leadership is clear and reliable
- Operational details are handled with accuracy and follow-through
- The Brand Manager operates independently while knowing when to escalate issues appropriately
Required Qualifications
- Fluent bilingual English / Spanish (spoken and reading required)
- Experience in customer-facing operations, account management, field services, or franchise support
- Strong customer service and conflict-resolution skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Professional judgment, emotional maturity, and discretion
- Comfortable working both in the field and in administrative systems
- Valid driver's license, reliable transportation, and acceptable driving record
Preferred Qualifications
- Experience working with franchises, service-based businesses, or distributed teams
- Background in operations, inspections, customer success, or account coordination
- Experience negotiating pricing or coordinating special services
- Familiarity with CRM, work order, or scheduling systems
Work Environment & Physical Requirements
- Regular field work, including site visits and inspections
- Frequent standing and walking; occasional sitting, stooping, kneeling, or crouching
- Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
- Regular exposure to outdoor weather conditions
- Moderate noise environment
Why This Role Matters
This position plays a vital role in maintaining service quality, supporting franchise owners, and protecting the brand in the Houston market. The right person will bring steadiness, clarity, and professionalism to a dynamic environment where relationships and follow-through matter.
Company Description
FSR Services, based in Humble, TX, specializes in both commercial and residential roofing solutions. With a range of services including shingles, tiles, TPO, EPDM, metal roofing, and preventative maintenance programs, FSR Services caters to homeowners, property managers, business owners, and more. Recognized with multiple BBB Awards of Excellence, the company is fully insured, OSHA-compliant, and maintains an "A" rating with the BBB. Backed by over 25 years of industry experience, FSR Services emphasizes quality, safety, and customer satisfaction in every project.
Role Description
This is a full-time, on-site role located in Humble, TX, for a Commercial Roofing Service Manager. The Service Manager will oversee daily operations, ensure excellent customer service, and manage roofing projects to completion. Responsibilities include coordinating repair services, leading a team of technicians, training staff, and ensuring compliance with safety guidelines and company standards. The role also involves monitoring project timelines, maintaining customer relationships, and addressing service-related concerns promptly and effectively.
Qualifications
- Strong skills in Customer Service and Customer Satisfaction to foster positive client relationships and ensure exceptional service quality.
- Experience in Operations Management and Training to ensure efficient service delivery and team development.
- Demonstrated proficiency in Team Leadership to guide and support team members, promoting collaboration and effectiveness.
- Excellent communication and problem-solving abilities to handle challenges and maintain high service standards.
- Familiarity with roofing systems and materials, along with safety regulations and industry standards, is highly beneficial.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Bilingual in Spanish and English is a requirement.
- 5+ years of commercial roofing experience
- 5+ years in a supervisory or management role
- 2+ years in commercial roofing estimating
- Strong knowledge of flat roofing systems (TPO, PVC, Modified Bitumen, EPDM)
- Experience managing service crews and maintenance contracts
- Strong leadership and communication skills
- Ability to read plans, specs, and inspection reports
- Proficient in Microsoft Office (experience with CRM or roofing software preferred)
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.
Primary Duties and Accountabilities
- Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
- Collaborate and interface with CECs to plan, schedule, and execute work activities.
- Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
- Hire, develop, retain and mentoring of talent required to support the organization.
- All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)
Minimum Qualifications
- Bachelor's degree with 8 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
- Associate's degree with 10 years of related experience OR
- High school diploma/GED with 12 years of related experience
- Supervisory and/or managerial experience
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in nuclear power plant operations
- Electrical experience within the realm of Motor Operated Valve planning
- Valve / outage planning experience
- P6 / scheduling experience
Job Description
HVAC Service Technician to diagnose and repair heating and cooling issues on both residential and commercial equipment. Able to identify when to turn over a lead for equipment replacement. Company Description
HVAC residential and commercial company that specializes in caring for our team, customers & community. We give honest opinions for HVAC repair or replacement.
Company Description
HVAC residential and commercial company that specializes in caring for our team, customers & community. We give honest opinions for HVAC repair or replacement.
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
- Being friendly and helpful to customers and co-workers.
- Meeting customer needs and taking steps to solve food or service issues.
- Working well with teammates and accepting coaching from management team.
- Having a clean and tidy appearance and work habits.
- Communicating with customers, teammates and managers in a positive manner.
MOVIN’
As a Team Member, you’ll help America Run on Dunkin’ by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more.
Are you:
- Experienced in guest services
- Friendly with a positive attitude
- Able to adapt to changes in customer volume with the appropriate sense of urgency
CARIN’
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
- Flexible Schedule – Full-Time and Part-Time available
- Free Shift Meals
- Best in Class Training & Continuous Learning
- Advancement Opportunities
- Paid Time Off (full-time employees)
- 401(k) Retirement Plan (full-time employees)
- Education Discounts through Southern New Hampshire University
- Tuition Benefits*
- Medical, Dental and Vision (full-time employees)
- Referral Program
- Recognition Program
- Community & Charitable Involvement
WINNIN’
- You are 14 years of age (or higher, per applicable law).
- You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
- Must be fluent (reading/writing and speaking/hearing) in English.
- Eligible to work in the U.S..
Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
MOVIN’
As a Team Member, you’ll help America Run on Dunkin’ by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more.
Are you:
- Experienced in guest services
- Friendly with a positive attitude
- Able to adapt to changes in customer volume with the appropriate sense of urgency
CARIN’
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
- Flexible Schedule – Full-Time and Part-Time available
- Free Shift Meals
- Best in Class Training & Continuous Learning
- Advancement Opportunities
- Paid Time Off (full-time employees)
- 401(k) Retirement Plan (full-time employees)
- Education Discounts through Southern New Hampshire University
- Tuition Benefits*
- Medical, Dental and Vision (full-time employees)
- Referral Program
- Recognition Program
- Community & Charitable Involvement
WINNIN’
- You are 14 years of age (or higher, per applicable law).
- You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
- Must be fluent (reading/writing and speaking/hearing) in English.
- Eligible to work in the U.S..
Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
- Berlin is looking for a Restaurant Cook to join our team in Berlin, VT.
This position is full time or part time.
The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare all foods to meet quantity and deadline requirements.
As a restaurant cook at Applebee's Grill + Bar
- Berlin you will prepare food items according to the menu, recipes, and special dietary or nutritional restrictions.
You will also determine food and supplies needed to keep the kitchen running and stocked during service.
Cooks make sure that proper health procedures are followed.
You should maintain or exceed standards of appearance, cleanliness, hygiene, and health.
Previous cook, line cook, prep cook, sous chef or other back of house (BOH) experience is beneficial.
High school diploma or equivalent preferred but not mandatory.
Food Handlers certification or willingness to obtain.
Most importantly, a strong work ethic and a willingness to learn will help you go far at Applebee's Grill + Bar
- Berlin.
Your job duties as a kitchen cook include but are not limited to:
-Prepare all food items as directed in a sanitary and timely manner
-Follow recipes and presentation specifications
-Operate standard kitchen equipment safety and efficiently
-Clean and maintain station in practicing good safety and sanitation
-Assist with the cleaning and organization of kitchen and equipment
-Restock items as needed throughout the shift
-Adhere to all sanitation and food production codes
If you enjoy helping people, solving problems, and working in a fast-paced office environment, we’d love to meet you!
