Eurest Catering, UU Jobs in Usa

The opportunity

Delaware North Sportservice is hiring seasonal Bussers to join our team at Globe Life Field in Arlington, Texas. As a Busser, you will demonstrate excellent time management skills as well as the ability to set priorities and respond to changing needs within the dining room.

If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply now.

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$12.00 - $12.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Check-in with management for daily assignments and attend pre-shift briefing
• Maintain cleanliness and sanitation of the dining
• Remove dirty dishes, silverware, and empty glasses from guest tables between courses and after guests depart
• Reset tables once guests leave according to floor plan or instructions from management
• Assist in counting china, glass, silver, and linen

More about you

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed
• Experience or training as a Runner or Busser with a similar style of dining, capacity, and volume preferred
• No high school diploma or GED required

Physical requirements

• Ability to lift, balance, and move large food trays, weighing up to 35 pounds, for set-up, service, and clean-up
• Constant standing, walking, bending, reaching, and repetitive motions; may include walking up and down stairs
• Ability to maneuver between tables and around corners

Shift details

Evenings
Weekends
Events

Who we are

Delaware North operates concessions, suites, catering, premium dining, and retail management at Globe Life Field, home of the Texas Rangers since the park opened in 2020. We manage concession stands at the 40,300-seat stadium with a menu offering classic stadium food options, and an ample supply of vegan options.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

We are looking to add a skilled, experienced Event Chef to our Wined & Dined team in the Northern Virginia + DC-Metro area.

As an Event Chef, you will have the opportunity to participate in a variety of on-site private events ranging from coursed/plated sit-down dinners to larger-scale cocktail parties

Enjoy weekly competitive pay, flexible schedules & growth opportunities (part and full time positions are also available)

Job Overview

·      Ensuring that event has all items needed onsite for menu and execution

·      Participating in food preparation and service

·      Ensuring that kitchen staff adheres to all safety and sanitation policies, procedures, and regulations

·      Working alongside the service team to ensure high-level customer service through menu presentation, guest interaction and hospitality tailored to each event

Skills we are looking for:

·      At least two years’ relevant experience in catering, restaurant fine-dining and/or private or personal chef work

·      Superior knowledge of food preparation and kitchen safety. 

·      Excellent leadership skills. 

·      Strong Communication Skills

·      Ability to Work Independently

·      Time Management Skills

·      Attention to Detail

·      Customer Service Orientation

·      Adaptability to Changing Environments

·      Team Collaboration

·      Creativity in Menu Design, Plating and Food Styling

Requirements:

·      English speaking is a must 

·      Preference for Friday through Monday availability

·      Be open to work outside of traditional business hours. As a culinary service based business, our work often occurs in the evenings, nights, weekends, and occasional holidays. You will be offered flexible working days to accommodate for this.

·      Carrying, lifting, and transport of food and equipment to and from event sites and as needed

·      Have your own form of transportation (for commuting and transporting materials)

·      Ability to travel throughout the Washington DC-Metro area. In-person responsibilities will occur at various event locations, storage sites, stores and vendor locations, across the Washington DC metro area

·      Hours: varied, hourly and/or event-based

·      Compensation starting at $35/hour for contractor employment with a minimum of 6 hours guaranteed per event + travel. Kitchen production hours and rate based on experience and availability

To Apply: Please submit your resume via email to

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Responsible for supervising the daily activities of the heart-of-house operations and team members in accordance with department policies and procedures. Interacts with fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Ensures the needs of the guests are accommodated.
• Ensures the general cleanliness of the heart-of-house, and the entire venue.
• Participate in interviewing, hiring, and training new applicants and team member development of all subordinates.
• Responsible for the scheduling of assigned departments (where applicable).
• Participates in growth opportunities and team member development of all heart-of-house team members.
• Ensures safety, quality, and recipe accuracy.
• Manage the execution of regular service, catering, take-out, delivery, and all in-venue/off-premise events.
• Ensures Department of Health and company sanitation standards.
• Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies.
• Coaches and develops heart-of-house team members by setting clear guidelines and expectations.
• Responsible for all mechanical systems being in good working order and compliant with all federal, state, and local ordinances.
• Ensures all team members are compliant with all heart-of-house standards and procedures.
• Responsible for checking cover counts, BEOs, and/or Fire Sheets.
• Ensures the preparation and delivery of menu-focus items to daily pre-service meetings.
• Proficient with all operational systems, which include payroll, inventory, and purchasing.
• Possesses in-depth knowledge of all recipes, and food menus and maintains station recipe books.
• Organize, develop and produce new recipes for potential new menu items and specials.
• Ensures the completion of all opening and closing procedures as prescribed by the company.
• Ensures expediting standards.
• Communicates clearly and concisely with all team members during service.
• Practical knowledge of the job duties of all supervised team members.
• Participates in overseeing the replacement or repair of all breakage, and damage to equipment or furniture.
• Attends, leads, and participates in any training sessions, departmental meetings, or daily pre-shift meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue sous chef training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous Culinary supervisory/management experience within a high-volume kitchen setting is required.
• Two-year associate degree (60 credit hours) in Culinary Arts or equivalent work experience preferred.
• Strong menu planning, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and HRIS technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to bend, kneel, sit, and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 50 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Next Level Brands is currently hiring a RESTAURANT MANAGER to join our team at Forbici Modern Italian in St. Petersburg, FL.

Rooted in a culture of genuine hospitality, Forbici elevates traditional Italian flavors with a modern twist, featuring house-made pastas, pizzas, and expertly crafted cocktails. Our commitment to fresh, high-quality ingredients and exceptional service has positioned Forbici as a leader in upscale casual dining.

Opening in early 2026, Forbici St. Pete will bring the vibrant energy of our flagship Hyde Park location to the newly renovated Sundial. This prime destination offers high visibility, a steady mix of locals and tourists, and a thriving dining scene eager for elevated yet approachable experiences. Featuring a spacious bar, lively dining room, outdoor patio, and private dining space, the new Forbici promises a setting where great food, great people, and great leadership come together.

If you’re a passionate, experienced leader ready to help shape the next chapter of Forbici’s growth, we’d love to meet you.

Job Summary

The Restaurant Manager supports restaurant operational objections and provides leadership support to the General Manager. The manager is responsible to ensuring seamless operations and great experiences, from our team to our food, to our guests. Day-to-day responsibilities including proper food handling, responsible alcohol service standards and ensuring cleanliness, as well as interacting with guests, problem-solving, and coaching Team Members. This position will oversee the bar area.

Qualifications and Requirements

• 2-3 years’ experience in a management position at a full-service upscale restaurant.
• Experience as a bar manager in a high volume, upscale restaurant.
• Strong communication skills. Written and verbal (1:1 and in a group setting).
• Able to understand, speak and follow written and verbal instruction in English
• Ability to demonstrate discretion and leadership in complex employee relations matters.
• The ability to stay positive and calm under pressure.
• A strong work ethic and a desire to learn and grow.
• A professional understanding of classic cookery, wine, beer, and cocktails.
• Strong computer skills. Experience with Microsoft Office, events/catering software, timekeeping/scheduling systems and point-of-sale (POS) systems.
• Must be able to obtain food safety and responsible alcohol service certifications
• Flexible and dependable to work full-time day or night shifts, weekends and holidays, up to 50 a week.

Physical Requirements

• Ability to balance and carry trays, multiple plates, glass racks and or/glasses
• Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must have the ability to lift, push, pull approximately 25lbs.
• Must be able to stand and/or walk for up to 10 hours during a single shift, while possibly navigating ramps, stairs, and elevators.

What We Offer:

• Health, Dental and Vision Insurance
• Life Insurance
• Sick days
• Paid time off
• Closed Thanksgiving and Christmas days
• Flexible Schedule
• Growth Potential
• Complimentary Shift Meals
• Dining Discount Programs

Next Level Brands is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Join the Kalahari Experience

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities—treating people like family and creating spaces where everyone feels valued.

Kalahari Resorts & Conventions is making waves in the Mid-Atlantic with our newest location in Spotsylvania, Virginia, expected to open late 2026. Our fifth resort will feature over 175,000 square feet of indoor waterpark fun, 900 family-friendly suites, and a massive convention center.

Now Hiring: Executive Banquet Chef

In this role, you’ll oversee the banquet kitchen operations and support the preparation and execution of high-quality food for all banquet events. You’ll be responsible for leading, training, and directing banquet culinary staff while upholding strict quality, sanitation, and safety standards, ensuring consistent and exceptional guest experience. You’ll also be responsible for controlling costs, minimizing waste, and maintaining efficient kitchen operations that support the resort’s overall success.

Weekends, evenings, and holiday availability are a must.

Onboarding for this role will likely begin in late Summer 2026

What You’ll Do:

• Lead and oversee all banquet culinary operations, ensuring consistent execution, quality, and presentation for high-volume events and functions.
• Manage, train, schedule, and develop banquet culinary teams to maintain service excellence, engagement, and operational readiness.
• Collaborate with catering, events, and culinary leadership to plan menus, forecast production needs, and execute events efficiently and on time.
• Uphold and enforce food safety, sanitation, and cleanliness standards across all banquet kitchen and storage areas.
• Control food costs through effective inventory management, waste reduction, and adherence to established budgets and production standards.

What We’re Looking For:

• 4+ years of experience in high-volume banquet kitchen experience, plated meals, and event execution.
• 5+ years of culinary supervisory experience in banquet and food service with inventory, purchasing knowledge, and control.
• Prior experience with P&L accountability and/or managed food service experience with a proven ability to successfully control food costs is needed.
• Knowledge of state and local food safety regulations, with a valid SERV Safe Certificate or ability to quickly gain certification.
• Bilingual English and Spanish. It is helpful but not required.

Why Kalahari?

• Career growth with promotion from within
• Comprehensive benefits (401k, health, vision, dental)
• Discounts, perks, and education assistance

Be part of something extraordinary. Apply today and help us Lead with Love.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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The opportunity

Delaware North Sportservice is hiring seasonal Servers to join our team at Globe Life Field in Arlington, Texas. As a Server, you will be the face of our restaurant and play a critical role in providing excellent service to our guests.

Please note this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$8.00 - $8.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Greet guests, provide menus, clearly communicate restaurant specials, answer questions about menu items, collect food and beverage orders, serve items ordered, and attend to guests' needs throughout their visit
• Accurately enter orders into the point-of-sale system so that kitchen staff can prepare food and bar staff can prepare drinks, as needed
• Serve alcoholic beverages responsibly, request identification, and adhere to all alcohol service policies and procedures
• Prepare and deliver the check to guests at the table,  accept and process the payment
• Collaborate with other restaurant servers, kitchen, and bar staff
• Perform opening, closing, cleaning, and side work duties, as assigned
• Ensure all equipment and workspaces are clean, sanitized, organized, and working properly

More about you

• At least one year of experience as a server in a high-volume environment is preferred
• Previous experience with a point-of-sale system in a service or hospitality environment preferred
• No high school diploma or GED required

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions  
• Ability to maneuver between tables and around corners
• Ability to lift, balance, and move large food trays, weighing up to 35 pounds
• Ability to stand or walk for the entire length of the shift; may include walking up and down stairs

Shift details

Weekends
Evenings
Events

Who we are

Delaware North operates concessions, suites, catering, premium dining, and retail management at Globe Life Field, home of the Texas Rangers since the park opened in 2020. We manage concession stands at the 40,300-seat stadium with a menu offering classic stadium food options, and an ample supply of vegan options.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of House & Events Manager

Private Golf Club | Lowcountry, South Carolina 1 hour towards coast from Columbia, SC

Salary: $60,000 – $70,000 + Benefits, Relocation Assistance Provided

Wednesday - Sunday work week with Monday and Tuesday off

Blue Harlan is the recruiting partner to a premier private golf club in the Lowcountry of South Carolina who is seeking a motivated Front of House & Events Manager to help deliver exceptional service to the community of approximately 350 members.

This role is ideal for a rising hospitality professional who enjoys leading a small team, creating memorable experiences, and working in a beautiful club setting. The club’s culinary program is led by a three-Michelin-star chef, offering an outstanding dining experience for members and their guests.

The Front of House & Events Manager oversees daily dining operations while coordinating member events, private functions, and celebrations, including weddings and social gatherings.

KEY RESPONSIBILITIES

• Lead and support a small front-of-house team of servers and bartenders
• Ensure exceptional service and a welcoming member experience
• Oversee daily dining room operations and service standards
• Coordinate and execute member events, weddings, and private functions
• Build strong relationships with members and guests
• Bring creativity and new ideas to club events and member programming

KEY REQUIREMENTS

• 2+ years of hospitality management or supervisory experience
• Experience in restaurants, private clubs, hotels, or event venues
• Banquet or catering experience preferred
• Strong leadership, communication, and organizational skills
• Passion for hospitality and member service

Benefits

• Salary $60,000 – $70,000 based on experience
• Health, Dental, and Vision Insurance
• 401(k) and Paid Time Off
• Club closed Mondays & Tuesdays
• Relocation assistance available

This is a great opportunity to grow your hospitality career in a beautiful setting with a tight-knit membership community.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Event Sales Manager

The Palace at Somerset Park — Somerset, NJ

Full-Time | On-Site | Monday–Friday

About The Palace at Somerset Park

The Palace at Somerset Park is one of New Jersey’s premier wedding and event venues, known for creating unforgettable celebrations, corporate events, and luxury experiences. Our team is dedicated to exceptional service, detailed planning, and delivering world-class hospitality.

Position Overview

We are seeking an experienced Event Sales Manager to lead and grow our corporate events portfolio. This role is responsible for generating new business, managing client relationships, and overseeing the sales process from initial inquiry through event execution. The ideal candidate is strategic, polished, and comfortable working with (corporate) decision-makers, planners, and executive-level client.

Corporate Sales & Development

·      Respond to inbound inquiries via phone, email, and in-person tours

·      Actively prospect and develop new corporate event business, including meetings, conferences, fundraisers, galas, holiday parties, and large-scale corporate celebrations

·      Respond promptly to inbound inquiries and convert leads into confirmed events

·      Conduct site tours and presentations tailored to corporate clients and planners

·      Prepare customized proposals, pricing structures, and contracts

·      Build long-term relationships that drive repeat business and referral

Client Management & Event Planning

·       Serve as the primary point of contact for corporate clients throughout the sales and planning process

·       Collaborate with clients to define event goals, scope, timelines, and budgets

·       Oversee event documentation including contracts, BEOs, layouts, and timelines

·       Coordinate closely with culinary, operations, and production teams to ensure seamless execution

·       Ensure all event details align with client expectations and venue standards

Revenue & Performance

·       Meet or exceed individual and departmental sales goals

·       Identify opportunities for upgrades, enhancements, and added services to maximize revenue

·       Track sales activity and maintain accurate records within the event management systems

Qualifications

·       3+ years of experience in corporate event sales or hospitality sales (venue, hotel, catering, or special events preferred) Strong communication and customer service skills

·       Highly organized with the ability to manage multiple priorities

·       Proficiency in Microsoft Office (Word, Excel, Outlook)

·       Experience with event software (Caterease, Social Tables, Cvent) is a plus

Schedule

Monday–Friday | Daytime hours

Why Join Our Team?

·       Work at one of NJ’s most respected event venues

·       Collaborative and supportive team culture

·       Professional growth opportunities in luxury hospitality

·       Competitive pay and benefits

Compensation & Benefits

·       Salary $70K plus commission ($100k+)

·       Health, dental, vision, and life insurance

·       Paid time off (PTO)

·       401(k) retirement plan

We are seeking a Director of Revenue Management to join the Hyatt Centric Delfina, Santa Monica team.

As a member of the Executive Committee, this role champions and implements market strategies that deliver products and services that meet or exceed the needs and expectations of our target guests and property colleagues.

The Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels. The role also leads forecasting, opportunity analysis, and the processes that maximize revenue and profit from existing and future demand.

Key Responsibilities

Pricing, Inventory, and Channel Management

• Establish pricing levels across all segments and room types; own daily pricing and inventory processes.
• Set and manage yield controls and rate restrictions to maximize revenue across all distribution channels.
• Ensure all distribution channels have accurate content, rate loading, and inventory maintenance; conduct audits to confirm sell strategy is correctly applied in all channels.
• Monitor and analyze competitors daily and weekly through shop reports and online sources to identify selling strategies and market trends.
• Develop and maintain relationships with OTA market managers and other local revenue leaders to optimize opportunity and share best practices.
• Maintain accurate reservations system information; oversee the maintenance of systems that support revenue management, including CRS, RMS, PMS, and Sales and Catering platforms.

Forecasting, Budgeting, and Performance Management

• Build and maintain accurate short- and long-term forecasts, including weekly forecasts, 30-60-90 day forecasts, in-month updates, and full-year outlooks.
• Develop room revenue forecasts using macro and microeconomic variables, local demand generators, and unconstrained demand analysis to determine optimal business mix.
• Lead the annual budgeting and pricing process; prepare the annual rooms revenue budget.
• Lead annual STR Index goal setting; monitor RevPAR index and provide weekly and monthly performance analysis.
• Accountable for forecast accuracy and clear communication of trends, risks, and opportunities to stakeholders.

Group, Contract, and Sales Strategy Support

• Oversee evaluation of all contracted opportunities (group, wholesale, corporate negotiated) in partnership with Sales, enabling speed of response while maximizing profitability.
• Maintain group pickup and cutoff reporting; communicate with Sales on upcoming cutoff dates, pickup pacing, and strategy adjustments.
• Establish and communicate sales strategy for day, week, month, and rolling 12 months, and ensure strategy changes are reflected in calendars and sales tools.

Reporting, Meetings, and Stakeholder Communication

• Prepare and analyze market segmentation, production, source contribution, pickup, and pace reports to support decision-making.
• Lead weekly revenue strategy and revenue management meetings; prepare required reporting for related meetings and forums.
• Prepare monthly and or quarterly presentations for ownership and senior stakeholders.
• Communicate brand initiatives, demand insights, and market analyses to hotel leadership and cross-functional teams.
• Monitor occupancy fluctuations and communicate with operational leaders to support staffing efficiency and service delivery.
• Review daily performance and the daily flash report for accuracy; analyze actual results versus potential and summarize key takeaways for business review meetings.

Team Leadership and Professional Standards

• Actively develop and coach team members, ensuring opportunities to grow revenue management and leadership skills through training, mentorship, and industry engagement.
• Maintain confidentiality of sensitive information and operate with strong attention to detail and follow-through.
• Approach all guest and colleague interactions with professionalism, courtesy, and a service-oriented mindset.
• Perform other duties as requested by management in support of business needs.

Digital and Distribution Support

• Partner with marketing and distribution stakeholders on revenue-driving initiatives such as paid search, email campaigns, and advertising programs where applicable.

Skills and Knowledge

• Strong analytical capability with the ability to interpret complex data from multiple sources and translate insights into clear actions.
• Advanced Excel skills (macros preferred), and proficiency with Microsoft Word and PowerPoint.
• Deep familiarity with hotel performance and market intelligence tools, including STR and platforms such as Agency360, Demand360, and OTA insight tools.
• Working knowledge of third-party extranet sites and distribution systems; disciplined approach to accuracy and controls.
• Ability to present ideas and recommendations in a concise, well-organized way, including experience with ownership presentations.
• Effective ability to supervise, motivate, and develop teams; strong collaboration across Sales, Marketing, Operations, and Finance.

Systems Experience – candidates without prior Hyatt experience will not be considered.

• Hyatt Reserve & RMT required.
• Hyatt Envision required.
• Opera PMS required.
• IDeaS RMS required.

Qualification Standards

• Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field preferred.
• Minimum 4 years of revenue management experience in a hotel environment; 5 or more years of progressive experience preferred.
• Qualified candidates must have previous working experience using Hyatt systems. (candidates without this experience will not be considered)
• Proven track record of delivering strong commercial results and innovative, market-leading strategies.
• Ability to work quickly and effectively in a high-pressure environment; excellent time management skills.
• Clear verbal and written communication skills, strong attention to detail, and consistent follow up.

Physical Requirements

• Flexible schedule and extended hours may be required, including during peak business periods and pre-opening milestones.
• Light work: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

General Requirements

• Maintain regular attendance in compliance with property standards and scheduling needs.
• Maintain high standards of professional appearance and grooming, including wearing a name tag when required.
• Effectively listen to, understand, and clarify concerns raised by guests and colleagues.
• Multi-task and prioritize competing deadlines and departmental functions.
• Support safe and efficient hotel operations by complying with policies and procedures.

EOE

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Site Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Operational Leadership

• Responsible for overseeing day-to-day operations across all service lines with an emphasis on the front-end services that include hospitality, catering, concierge, events, and reception. Other departments include reprographics, mail, and facilities management.
• Ensure seamless, high-touch guest experiences aligned with white-glove service standards.
• Implement and manage standard operating procedures, workflow optimization, quality metrics, and service delivery goals.
• Lead continuous improvement initiatives and proactively address operational issues before they escalate.
• Utilize workflow management tools to monitor service delivery and inform staffing decisions.
• Partner with cross-functional teams to ensure integration with client expectations and organizational policies.

Job Duties:

• *Establish high-end level quality of service delivery across all supported departments.
• *Implement standardized processes for all aspects of operations
• *Track operational controls and ensure management information reporting requirements are fulfilled
• *Accomplish action items from account plans
• *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
• Follow delegations of authority for operations team
• *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
• *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• *Investigate and resolve issues escalated by the client(s) and communicate significant issues to the Operations

Director and client services

• Have a strong knowledge clients’ businesses and the impact of our services
• *Manage overall performance metrics of accounts/departments against contract/target metrics
• Provide team with clear communications regarding target metrics/expectations and support their achievements
• Escalate operational, compliance and financial risk areas
• *Manage the selection, induction, development, retention, motivation and performance of direct reports
• Establish a structured succession plan for key roles
• *Support new business implementation
• Cascade key business and organizational messages down to the associate level, per the appropriate channels
• Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
• Ensure that operational processes stay within agreed upon budgets and timelines
• Provide training and development opportunities and serve in mentoring role for his/her direct reports
• Compilation and issue of monthly client billing
• *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
  
  

• Bachelor’s degree or equivalent experience is required
• Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service and guest services high end environment
• Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
• Excellent client service skills with a service-minded approach towards the client
• Proven experience in the delivery and management of complex multi-service solutions for clients
• Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
  
  

RRD's current salary range for this role is $84100 to $134600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans