Episcopal Communities Services Jobs in Usa

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
10. Performs other duties as assigned.

The ideal candidate will have:

• Associate’s Degree required/Bachelor’s Degree preferred in related field
• Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
• CTBS required within first year of employment
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
• Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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Job Title: RN

Department: Psychiatric Services

PRN

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a RN!

As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Essential Functions:

• Conducts assessment

• Identifies patient problems and develops plan of care

• Implements outcome/goal - based plan of care

• Evaluates patient progress and revises the outcome/goal - based plan as needed

• Communicates relevant clinical information to the team to optimize patient outcomes/goals

• Demonstrates clinical competence

• Manages telemetry and cardiac monitoring when applicable

• Provides care appropriate to the age-related needs of the patients served on his/her assigned unit

• Adheres to all safety, infection control and colleague health policies and procedures

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule: 

• PRN

• RNs work 12-hour shifts 

Minimum Qualifications:

• Associate degree in nursing required

• Bachelor of Science in Nursing (BSN) preferred

• Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa

• American Heart Association Basic Life Support (BLS) required

• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job Title: RN

Department: Psychiatric Services

PRN

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a RN!

As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Essential Functions:

• Conducts assessment

• Identifies patient problems and develops plan of care

• Implements outcome/goal - based plan of care

• Evaluates patient progress and revises the outcome/goal - based plan as needed

• Communicates relevant clinical information to the team to optimize patient outcomes/goals

• Demonstrates clinical competence

• Manages telemetry and cardiac monitoring when applicable

• Provides care appropriate to the age-related needs of the patients served on his/her assigned unit

• Adheres to all safety, infection control and colleague health policies and procedures

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule: 

• PRN

• RNs work 12-hour shifts 

Minimum Qualifications:

• Associate degree in nursing required

• Bachelor of Science in Nursing (BSN) preferred

• Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa

• American Heart Association Basic Life Support (BLS) required

• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job Title: RN

Department: Psychiatric Services

Full Time/36 hours a week

Shift: 1st Shift

Hours: 6am-6:30pm

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a RN!

As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Essential Functions:

• Conducts assessment

• Identifies patient problems and develops plan of care

• Implements outcome/goal - based plan of care

• Evaluates patient progress and revises the outcome/goal - based plan as needed

• Communicates relevant clinical information to the team to optimize patient outcomes/goals

• Demonstrates clinical competence

• Manages telemetry and cardiac monitoring when applicable

• Provides care appropriate to the age-related needs of the patients served on his/her assigned unit

• Adheres to all safety, infection control and colleague health policies and procedures

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule: 

• .9 FTE, 36 hours per week

• Day shift: 6:00am – 6:30 pm 

• RNs work 12-hour shifts 

Minimum Qualifications:

• Associate degree in nursing required

• Bachelor of Science in Nursing (BSN) preferred

• Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa

• American Heart Association Basic Life Support (BLS) required

• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job Title: RN

Department: Psychiatric Services

Full Time/36 hours a week

Shift: 1st Shift

Hours: 6am-6:30pm

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a RN!

As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Essential Functions:

• Conducts assessment

• Identifies patient problems and develops plan of care

• Implements outcome/goal - based plan of care

• Evaluates patient progress and revises the outcome/goal - based plan as needed

• Communicates relevant clinical information to the team to optimize patient outcomes/goals

• Demonstrates clinical competence

• Manages telemetry and cardiac monitoring when applicable

• Provides care appropriate to the age-related needs of the patients served on his/her assigned unit

• Adheres to all safety, infection control and colleague health policies and procedures

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule: 

• .9 FTE, 36 hours per week

• Day shift: 6:00am – 6:30 pm 

• RNs work 12-hour shifts 

Minimum Qualifications:

• Associate degree in nursing required

• Bachelor of Science in Nursing (BSN) preferred

• Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa

• American Heart Association Basic Life Support (BLS) required

• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full Time Charge RN role at MercyOne Genesis Silvis Intensive Care Unit!

• Days, 0700-1930
• Weekend and Holiday rotation

ESSENTIAL FUNCTIONS 

• Develops and maintains departmental daily staffing plan detailing appropriate employee classifications and qualifications consistent with the department's operational plan, projected volumes, patient/acuity and other relevant indicators. Assures compliance with staffing plan.  

• Oversees daily operations, staff management, and coordination of interdepartmental activities within the unit or department during the assigned shift. 

• Responsible for resolving clinical issues, and serving as a liaison between nurses, physicians, and administrative teams. 

• Provides orientation/education for staff and students to ensure assigned patients have a positive care experience. 

• Leads staff in the delivery of safe and effective patient care.  

• Delivers nursing care by assessing, planning, implementing, and evaluating patient care in collaboration with the physician. 

• Provides input on staff interviewing and hiring decisions as delegated by the unit leader.  

• Maintains knowledge of documentation requirements needed for patient records.  

• Ensures compliance with all policies and procedures governing assigned services, including Joint Commission standards, safety protocols, and applicable federal, state, and regulatory requirements. 

• Serves as a resource, mentor, and role model in delivering patient care using a team approach. 

• Facilitates communication between patient/family, physicians and other caregivers to achieve consensus for the plan of care. Consults with the Ethics Committee as appropriate. 

• Leads and promotes evidence-based practice and research among unit leaders and staff. 

• Leads quality improvement activities including performance improvement processes to facilitate clinical practice changes.  

• Conduct follow-up on incident reports as directed by the Unit leader and participate in ongoing audits of nursing-sensitive indicators to ensure regulatory compliance. Responsibilities include, but are not limited to, chart reviews, patient safety audits, shift-based crash cart checks, and other quality assurance activities as identified by the facility. 

• Functions independently with minimal supervision from Nursing Leadership, guided by the Nurse Practice Act, MercyOne and Trinity Health policies, established nursing standards, and sound professional judgment. 

• Plans unit and nursing resource utilization based on established admission, discharge and transfer criteria, initiating appropriate intervention and collaboration to optimize patient care and unit/department operations.  

• Serves as a group leader and fulfills an assistant supervisory or lead role, providing guidance and support to team members. Additionally, it contributes to Human Resources functions by offering input and recommendations on personnel matters. 

• Identifies and communicates staff needs to the unit leader. 

• Serves as a resource or “Super User” for documentation in the electronic medical record. 

• Leads or participates in interdisciplinary patient rounds and care conferences, management rounding to patients and staff, and Rounding to Influence (Safety First). 

• Reviews and codes as indicated for shift needs in timekeeping system. 

• Collaborate with Unit leader to balance schedule after closure of self-scheduling time-period and prior to completion of schedule. 

• Leads or delegates daily huddles and maintains huddle boards in collaboration and direction from Unit leader.  

• Assists nursing and interdisciplinary team in patient/family education and discharge planning. 

MINIMUM QUALIFICATIONS 

• Possession of a current Illinois RN license and IA RN license within one year

• Bachelor’s degree in nursing preferred.  

• 12 months of RN experience required.  24 months preferred. 

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire. 

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.  Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers. 

• Unit specific credentialing and education active and in good standing. 

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis?

Job Title: RN

Department: Psychiatric Services

Status: PRN

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a RN!

As a Registered Nurse at MercyOne, you will provide and direct safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Essential Functions:

• Conducts assessment

• Identifies patient problems and develops plan of care

• Implements outcome/goal - based plan of care

• Evaluates patient progress and revises the outcome/goal - based plan as needed

• Communicates relevant clinical information to the team to optimize patient outcomes/goals

• Demonstrates clinical competence

• Manages telemetry and cardiac monitoring when applicable

• Provides care appropriate to the age-related needs of the patients served on his/her assigned unit

• Adheres to all safety, infection control and colleague health policies and procedures

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule: 

• PRN

• RNs work 12-hour shifts 

Minimum Qualifications:

• Associate degree in nursing required

• Bachelor of Science in Nursing (BSN) preferred

• Possession of a current or compact state licensure as a Registered Nurse issued/defined by the State of Iowa

• American Heart Association Basic Life Support (BLS) required

• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities

• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Reports To: Unit Manager

Location: Queens, New York, 11354, United States

Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center's policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

• High school diploma or equivalent; Associate degree preferred
• Previous experience in a healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology and insurance procedures is a plus
• Bilingual in English/Chinese

• Salary: $40, ,000.00 per year
• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Unit Service Technician provides a broad range of care and services to patients, including but not limited to, EKG, phlebotomy, blood glucose monitoring, completing EKGs, applying simple dressings, using aseptic technique and responding to medical emergency situations utilizing Heartsaver CPR and AED skills, patient transport and securing equipment and supplies under the supervision of Nursing Supervisor. They will provide safe accurate transportation of patients throughout the hospital. They will perform 1:1 sitting when necessary. The Night Float Unit Service Technician will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

Does this position require patient care? Yes

Essential Functions:

Provision of a Safe Environment:

• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Assists in the application of restraints under the direction of the provider. Follows and maintains restraint policies under supervision of licensed nurse.
• Anticipates and identifies patient safety risks in cooperation with licensed nurse and take appropriate action.
• Demonstrates knowledge of the location of emergency equipment.
• Delivers back up Code Cart to area upon Code Blue announcement. Stands by in a Code Blue to assist in equipment retrieval and patient transport. Restocks back up Code carts as necessary.
• Rounds and returns loose oxygen cylinders to appropriate storage areas.
• Clears hallways of clutter.

Organizational Ethics:

• Interacts with patients, families and staff in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Respects and maintains the confidentiality and privacy of patient, employee and hospital information at all times.
• Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director or Nursing Supervisor, as needed.
• Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

Management of Resources:

• Efficiently organizes time and prioritizes requests for service based on urgency.
• Cleans equipment as needed.
• Delivers linen to units as requested.
• Disposing of trash, soiled linens, medical waste and disposable items, appropriately and as necessary.
• Provides assistance to co-workers, as requested.
• Is flexible and adapts to changing patient and department needs including, but not limited to, offering assistance to other team members and adjusting assignments.

Management of Information:

• Reviews and is knowledgeable of appropriate policies, procedures and work rules.
• Demonstrates an understanding of hospital emergency codes and how to call a code.
• Utilizes hospital E-mail to access staff meeting minutes, notices and memos.
• Reads and reviews meeting minutes and clinical updates.
• Participates in staff meetings and appropriate in-services.
• Maintains timely ongoing verbal communication with RN throughout the shift, regarding patient condition including, the status of completing delegated tasks. Recognizes and notifies RN immediately of any significant change in a patient's condition and/or monitoring alarms (for example: change in vital signs, change in patient's mental status, complaints of pain, abnormal blood sugar, patient fall or other injury, patient concerns with care).
• Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, restraint care/monitoring, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.

Collaborative Interdisciplinary Care:

• Maintains and fosters a teamwork approach to patient care.
• Transports patients and equipment throughout the hospital as requested. Uses appropriate safety techniques and body mechanics when moving patient. Remains with the patient or ensures patient is attended by staff when off other home unit. Stretcher is cleaned after every transport with an antibacterial as provided in the department.
• Delivers specimens to laboratory as needed, following proper procedures related to the handling of specimens during transport, as requested by staff.
• Strictly practices Standard Precautions. Checks with nursing staff for specific instructions if necessary.
• Performs the transportation of the deceased to the morgue in a respectful manner. Always uses proper morgue stretcher and is accompanied by a second escort.
• Performs technical duties including EKG and phlebotomy under the supervisor of a licensed Nurse.
• Obtains lab specimens as requested by Nursing Supervisor.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKG's as requested by nursing/provider and obtains old EKG's in MUSE system.
• EKG's are brought to provider for immediate review upon completion.
• Assist providers with patient procedures as needed.
• Notification of need for repair of medical equipment to appropriate parties.
• Covers the switchboard operator function during breaks. Is able to appropriately perform the function including Code Blue and RRT notification.

Patient/Family Education:

• Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

Competency:

• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).
• Maintains and demonstrates compliance with hospital and nursing competencies and care standards.
• Maintains competence in relation to a variety of technical skills that may include, but are not limited to, performing EKGs and blood glucose monitoring, applying simple dressings and Heartsaver CPR and AED skills.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Experience as a medical technician or patient care assistant preferred

Knowledge, Skills and Abilities:

• Staff adheres to all I C.A.R.E. Standards.
• Ability to effectively speak, read and write using the English language.
• Ability to pass clinical competency, basic math and reading testing.
• Ability to perform basic math calculations and measurements, in order to measure height and weight, intake and output and calorie counts.
• Ability to accurately interpret and utilize basic medical terminology and abbreviations.
• Ability to enter and retrieve computerized information.
• Physical ability to push, transfer, and pull heavy loads throughout assigned shift.
• Physical ability to meet core job requirements in accordance with practice setting demands, for the patient populations regularly served.
• Effective communication and interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.
• Organizational skills to set priorities and efficiently complete assigned work.
• Ability to manage stress related to patient care issues, and changing hospital climate and personnel issues.

Additional Job Details (if applicable)

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)