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Overview

, Inc. has consistently been at the forefront of innovation and customer experience for more than 40 years. This highly visible, enterprise role powers our Loyalty, Retention, and Customer Growth strategy across all brands within our portfolio, including 1-800-Flowers, Harry & David, Cheryl’s Cookies, Personalization Mall, The Popcorn Factory, Shari’s Berries, and more.

We are seeking a customer-centric, data-driven leader who challenges the status quo, delivers measurable results, and brings creative yet disciplined approaches to growth. Maintaining leadership in the gifting space requires continuous innovation, bold thinking, and a relentless focus on customer behavior and economics.

The Senior Director of Loyalty, Retention & Growth will own the enterprise loyalty growth engine, accountabile for driving incremental purchase frequency, retention, customer lifetime value (CLV), and contribution margin per customer. This role is responsible for ensuring Loyalty is not a benefit program, but a measurable, EBITDA-conscious growth lever that reduces reliance on paid acquisition and strengthens long-term customer relationships.

This leader will define the strategic roadmap, financial model, and operating rhythm for Loyalty—pairing clear customer value with disciplined experimentation, omnichannel activation, and continuous optimization.

Key Responsibilities

Loyalty Strategy & Program Roadmap

• Define and own the multi-year enterprise loyalty strategy, including program architecture, member value proposition, tiering, benefits, and customer positioning.
• Own the Free → Paid loyalty funnel, including membership mix, upgrade rates, renewal performance, and paid-tier penetration.
• Establish a loyalty operating rhythm that ensures continuous improvement through structured testing, optimization, and performance reviews.
• Translate enterprise growth goals into loyalty initiatives that drive incremental revenue, frequency lift (1x → 2x+), and retention—not just engagement.

Omnichannel Lifecycle & Journey Leadership

• Lead loyalty lifecycle strategy and activation across app-first and owned channels, including Push, in-app journeys, Email, SMS, Direct Mail, and onsite experiences.
• Ensure all loyalty communications are explicitly tied to behavioral objectives (activation, repeat purchase, upgrade, renewal), not just message delivery.
• Develop and manage a loyalty promotional calendar that balances customer value with margin discipline and long-term profitability.
• Partner with CRM Ops and channel teams to ensure consistent execution, personalization, and scalable activation.

Measurement, Forecasting & KPI Ownership

• Own the loyalty business case and performance scorecard, including member acquisition, engagement, upgrade, renewal, and retention forecasting.
• Drive measurement frameworks focused on incrementality and profitability, including test vs. control, holdouts, and cohort analysis.
• Make data-backed recommendations to improve program ROI, contribution margin, and long-term value creation.

Personalization & Customer Experience Innovation

• Leverage customer data, segmentation, and behavioral insights to create relevant, personalized loyalty experiences that reduce incentive waste.
• Identify opportunities to improve the end-to-end member journey (join → earn → redeem → renew → advocate).
• Lead enhancements to loyalty journeys, triggered programs, and lifecycle touchpoints to increase frequency and reduce churn.

Platform, Data & Operational Excellence

• Own loyalty platform capabilities and performance; identify feature, data, and technology needs to support roadmap delivery.
• Partner with Martech, Analytics, and Data teams to ensure loyalty data is accurate, actionable, and usable across activation channels.
• Ensure loyalty reporting, tagging, and performance measurement are consistent, scalable, and decision-ready.

Cross-Functional Leadership & Enterprise Alignment

• Serve as the enterprise loyalty lead, aligning Brand, Product, Analytics, Merchandising, Customer Service, and Technology around shared loyalty goals.
• Influence stakeholders and align teams around financial and behavioral loyalty KPIs, not vanity metrics.
• Build and lead a high-performing team culture focused on speed, accountability, experimentation, and customer obsession.

Qualifications

• 10–12+ years of experience in Loyalty, CRM, Retention, or Lifecycle Marketing with a proven track record of launching and scaling omni-channel loyalty programs.
• Strong strategic and analytical orientation with the ability to translate customer behavior into financial outcomes and growth plans.
• Deep understanding of loyalty economics, including incrementality, liability, breakage, margin impact, and incentive optimization.
• Experience leading cross-functional initiatives across Marketing, Product, Data, and Technology.
• Strong command of app-first lifecycle marketing and CRM best practices (Push, in-app, Email, SMS, Direct Mail, onsite).
• Entrepreneurial mindset—comfortable operating lean, moving quickly, and building from 0→1 and 1→10.
• Experience managing teams and developing talent.
• Digital/eCommerce experience preferred; retail experience strongly preferred.

Health Information Technology:

The Health and Information Technology Department embraces a strong, customer-centric philosophy in delivering services. Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment.

The Opportunity:

The Enterprise Systems Manager is responsible for the design, administration, maintenance, and performance of the core systems utilized at the College of Medicine and affiliated entities; to include customized consumption of university core resources, as well as uniquely owned system and services for the college. Acting as Unit Leader, the role will provide direct oversight of daily activities, own escalated incident resolution, champion system implementation efforts, and manage relationships with relative technical partners and vendors.

Responsibilities:

Operations, Systems Administration, and Technical Management:

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• Act as Health Information Technology Enterprise Systems unit leader, overseeing the planning, architecture, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.

  
  

• Supervise Systems Administrators, providing guidance over daily activities; including hiring, training, development, task assignment, and coaching.

  
  

• Perform high-level systems activities to maintain workload balance and service escalated tasks.

  
  

• Ensure systems/services are appropriately maintained, meeting operational expectations, and align with security standards.

  
  

• Own the protection against technical vulnerabilities, as well as investigation and mitigation of incidents

  
  

• Lead concurrent initiatives; including proposal, prioritization, scheduling, project planning, and communication

  
  

• Generate detailed documentation for systems, workflows, change management, and project planning

  
  

• Champion initiatives to deliver timely customized systems and applications to support the client base.

  
  

• Consume central services, working with campus colleagues to tailor unique needs of the service environments.

  
  

Strategic Planning/Leadership:

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• Coordinate with Health IT leadership to develop a sustainable, scalable, and consistent service model, aligning technical and business practices to support the college's and university's strategic goals and initiatives.

  
  

• Provide Health IT Leadership with technical documentation, Standard Operating Procedures (SOPs), analytical reports, and strategic road maps on service efforts and technical planning for the organization

  
  

• Research and advise trends in technical innovation, related to healthcare, medical education, and biomedical research.

  
  

• Set Annual/long-term unit goals, capture and present unit/system performance metrics, seeking opportunities to improve efficiency.

  
  

• Maintain currency and communicate the Health IT Service Catalog for Enterprise Systems, pertaining to standardization of services, softwares, and devices offered and supported.

  
  

Outreach, Education and Training:

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• Represent Health IT at college/university/external technical committees/forums. Seek opportunities to increase efficiency(software licensing, economies of scale procurement, standardization, redundancy in efforts and resources.

  
  

• Build and strengthen open collaborative relationships between all university IT units, AHSC Departments, and health partners to align efforts across organizations, ensure transparency, manage expectations, as well as create awareness and a sense of common purpose.

  
  

• Coordinate strategic efforts between stakeholders in the development and enforcement of department, college, and university policies, procedures, and best practices.

  
  

• Maintain advanced working knowledge and competency for unit, respective to current and future state of the college's systems, through regular research, forum monitoring, educational programs, and conference participation.

  
  

Other Duties, as assigned

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• Timely completion of all required university and college trainings and updates

  
  

• Contributes to the overall success of the College by performing all other duties and responsibilities, as assigned.

  
  

• Promote a positive work environment within Health IT while performing duties not specified above.

  
  

• Job duties will apply to all areas of the COM, UCF Health and Burnett Biomedical Medical. There will be limited interaction with AHSC components and teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus.

  
  

Minimum Qualifications:

Bachelor's Degree and 6 years of relevant experience, High School Diploma (or equivalent) and 10 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

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• Proficiency with Microsoft infrastructure tools, including Active Directory, Group Policy, SCCM/MECM, SCOM, SharePoint, and IIS.

  
  

• Experience delivering and managing enterprise-level services and systems such as Linux environments, SQL/MySQL databases, Mobile Device Management platforms (InTune, JAMF), Secure Printing, and Interface Engines.

  
  

• Working knowledge of cloud architecture and services (e.g., Azure, AWS), including strategy, hosting, virtualization, and interconnectivity.

  
  

• Familiarity with enterprise network technologies, including port specifications, firewall rules, DHCP configuration, and monitoring/troubleshooting tools.

  
  

• Demonstrated leadership in a complex IT environment, including supervising technical teams, resolving escalated issues, and overseeing cross-functional projects.

  
  

• Experience working in academic, research, or healthcare IT environments, with an understanding of their unique operational needs.

  
  

Additional Application Materials Required:

In addition to your application, please submit a cover letter and resume.

Special Instructions to the Applicants:

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• The salary for this position is expected to be between $89,076 - $122,479. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

  
  

• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

  
  

• Classification Title: Manager, Information Technology III

  
  

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

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• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  
  

• Paid time off, including annual and sick time off and paid holidays

  
  

• Retirement savings options

  
  

• Employee discounts, including tickets to many Orlando attractions

  
  

• Education assistance

  
  

• And more...For more benefits information, view the UCF Employee Benefits Guide.

  
  

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .

Floor & Decor is a leading specialty retailer of hard surface flooring, offering the broadest in-stock selection of tile, wood, stone, related tools, and flooring accessories at everyday low prices. Founded in 2000 and headquartered in Atlanta, Floor & Decor is one of Fortune’s 100 fastest-growing companies.

At Floor & Decor, homeowners and professional contractors have access to superstore selection at warehouse prices with showroom quality. Our extensive selection of in-stock product allows our customers to get what they need when they need it. And because we source directly from manufacturers or quarries worldwide, our top-quality products are priced below those of our competitors.

The Floor & Decor brand is also bolstered by a local focus that allows us to create a store experience and mix of products that meet the needs of each market we serve. We empower our store managers, or chief executive merchants, to create a local shopping experience.

Behind the scenes, enabling our stores to thrive and reporting in through the Global Supply Chain team, is our Indirect Procurement Team (IPT). The Indirect Procurement Team is ultimately responsible for driving and supporting strategic sourcing strategy and procurement operations execution support for the Real Estate, Construction, New Store Visual Merchandising, Facilities, Stores Operations, IT, Marketing, and Enterprise Services categories. The Sourcing Analyst, Technology & Procurement Operations role will play a pivotal role in Technology Sourcing & Implementation, Cost Management Analytics, and Bid Package & Contract Management Support.

Job Purpose

The Senior Sourcing Analyst role for enterprise sourcing is responsible with providing strategic sourcing strategies, market price indexing, stakeholder management, bid package development, supplier selection, contract development, and implementation support of Enterprise Sourcing related subcategories within, but not limited to Marketing, Human Resources, Technology, Office Supplies, Travel, Finance, and Legal.

Minimum Eligibility Requirements

• Bachelors’ degree (preferred degree in business management, supply chain, engineering, finance or similar field)
• The preferred candidate will have a minimum of 5+ years of relevant work experience in Project Management, Sourcing, Procurement Operations, or Analytics/Reporting
• Working knowledge of sourcing processes, procurement technology, supplier relationship management, and procurement catalog management
• Procure to Pay Systems knowledge preferred but not required
• Strong strategy development and financial analysis
• Ability to meet deadlines with minimum oversight
• Proficiency in Spend Analytics & Dashboarding systems (i.e. MS Excel Pivot Tables, Power BI, Tableau, Spend HQ, etc.)
• Professional Association Certification preferred (i.e., CPSM, CPSC, or equivalent), but not required
• Sound knowledge of retail desired, but not required

Essential job Functions

• Lead annual spend management strategies of $30M+ while cultivating tactical, critical, and strategic incumbent or prospect suppliers in the marketplace who support our store-level, regional, national, or corporate HQ sourcing needs at Floor & Decor.
• Exercise sourcing process awareness and critical supplier categorization analysis in leading the evaluation and down-selection of qualified suppliers, subcontractors, vendors, and service providers.
• Perform periodic market trend analysis for specific subcategories, analyze supply base trends, and model industry shifts which may have a negative or positive material cost impact to Floor & Decor’s Business Unit P&Ls.
• Drive coordination, communication, and implementation of the Indirect Procurement Team’s regional and national sourcing methodology and purchasing policy.
• Establish relationships with Finance & Corporate Legal to aid in the independent oversight of Indirect Procurement RFI, RFQ, and RFP sourcing activity (i.e. requirements gathering, bid package development, negotiations, contracting, risk mitigation) for key subcategories and critical projects below $1M.
• Manage subcategory and key supplier Post Contract Procure-to-Pay activity, which includes but is not limited to New Vendor Set Up, Inventory Strategies, and Purchasing Transaction Escalations.
• Support enterprise-wide Spend Management, Supplier Development & Performance Score-carding, and Enterprise Risk initiatives while aiding in the development, stakeholder awareness, and rollout of the subcategory implementation.

Working Conditions (travel, hours, environment)

• Travel may be required including air and car travel
• The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Join us in revolutionizing an entire industry's customer engagement! We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.

Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base

Focus is on \"working families\", \"everyday Americans\", \"ordinary citizens\", \"mainstream population\" \"average income households\", providing life insurance products that truly impact people's lives (more information will be provided in the interview).

Team (Culture): USA Today named us a 2024 and 2025 top US workplace

Who are we looking for?

The Director, Enterprise Fraud Strategy & Investigations leads the enterprise-wide fraud prevention and detection strategy across all life insurance products and services. This senior leader will design, implement, and oversee a best-in-class fraud program that ensures regulatory compliance, protects company assets, and preserves stakeholder trust. The Director will partner cross-functionally to influence organizational strategy, drive innovation in fraud analytics, and lead high-impact investigations involving complex financial fraud, insurance fraud, and identity theft.

How will you contribute?

• Develop and oversee the enterprise fraud program including policies, procedures, and governance structures.
• Define the vision, roadmap, and performance metrics for fraud prevention and detection capabilities.
• Ensure alignment with regulatory expectations, industry best practices, and enterprise risk appetite.

• Lead and mentor a team of investigators, analysts, and program managers.
• Build a culture of integrity, accountability, and continuous improvement.
• Establish clear goals and performance indicators to drive individual and team success.

• Oversee complex and sensitive investigations related to claims misrepresentation, application fraud, identity theft, and internal fraud.
• Direct case prioritization, resource allocation, and escalation strategies.
• Collaborate with Legal, Compliance, HR, and Law Enforcement to ensure appropriate resolution and reporting.

• Lead efforts to evaluate, implement, and optimize advanced fraud detection tools (e.g., AI/ML, behavioral analytics, case management systems).
• Oversee the development of dashboards and reporting for executive leadership and board-level committees.
• Champion data-driven decision-making and continuous innovation.

• Serve as the company's subject matter expert and external liaison to NICB, IASIU, regulators, and industry task forces.
• Coordinate with Underwriting, Claims, Operations, and Technology to drive alignment on fraud controls.
• Represent the organization in regulatory reviews, audits, and legal proceedings as required.

• Oversee the design and delivery of fraud prevention training programs across the enterprise.
• Promote organizational awareness through internal communications, campaigns, and leadership engagement.

What do you offer?

• Bachelor's degree in Criminal Justice, Finance, Insurance, or related field; advanced degree or MBA preferred.
• Minimum of 10 years of progressive fraud investigation experience, including 5+ years in a leadership role within the life insurance industry.
• In-depth knowledge of life insurance products, the policy lifecycle, and regulatory frameworks.
• Certifications strongly preferred (e.g., CFE, FCLS, AHFI).
• Experience managing sensitive investigations, preparing executive-level reports, and testifying in legal/regulatory proceedings.
• Expertise in fraud detection platforms and data analytics tools (e.g., SAS, i2 Analyst Notebook, FRISS).

Preferred Attributes

• Law enforcement or regulatory liaison experience is a plus.
• Active involvement in industry fraud prevention organizations and a strong network of investigative contacts.

What can we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively managing and monitoring all sales of integrated communication structure to enterprise customers such as multi-site regional businesses or national accounts in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Maintains expertise on Company's products/services to effectively manage team Sales of Comcast Ethernet, Internet, Voice and TV services to enterprise customers ranging from 20-500 employees as well as medical and education institutions.
• Develops and monitors sale promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
• Ensures competence and continuity of qualified Enterprise Account Executives through optimum selection, training and development and appraisal and motivation techniques.
• Possesses excellent knowledge of Company's products/services, pricing practices and selling skills to effectively oversee regional sales deployment of new products and services that target the enterprise segment.
• Manages records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
• Manages employee performance; counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with company policy.
• Identifies and implements improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.
• Participates to help manage and monitor Business Services Enterprise Direct Sales channels within budgeted sales and expense targets.
• Develops and ensures implementation of best practices that contribute to improved performance and overall success.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Communication, Customer Experience (CX), Managing Sales Teams, Sales Negotiations, Strategic Objectives, Training and Development

Compensation

Primary Location Pay Range: $121,680.00 - $202,800.00 Targeted Commission: $70,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

As a Sr. Account Executive, you will play a critical role in driving revenue growth by closing strategic deals with enterprise clients. This role will focus on building relationships with key decision-makers, understanding their business challenges, and positioning our SaaS products as the ideal solution. You will be responsible for managing the new business sales cycle within assigned market verticals, specifically within Construction and Energy. As a Sr. Account Executive you will be assigned to a POD, teaming up with your SDR and Solutions Consultant to manage the full sales cycle from prospecting to closing, with a focus on large, complex deals. The ideal candidate has a proven track record of success in Enterprise SaaS sales, is skilled in consultative selling, and has experience engaging with C-level executives and decision-makers.

Duties/Responsibilities:

• Sales Cycle Management: Own the entire sales process from handoff and prospecting to negotiation and closing of high-value enterprise deals. 
• Prospecting & Lead Generation: Proactively identify new business opportunities within target industries and verticals through outbound efforts, referrals, and industry events.
• Relationship Building: Develop strong relationships with key decision-makers and influencers, understanding their business needs and positioning our solutions as strategic partners.
• Solution Selling: Utilize consultative selling techniques to thoroughly understand client pain points and challenges, and effectively articulate the value of GoFormz to meet their business goals.
• Sales Presentations & Demos: Work alongside the Solutions Consultant to conduct compelling product demonstrations and presentations tailored to the specific needs of each client.
• Pipeline Management: Maintain a robust pipeline of qualified opportunities, ensuring consistent follow-up, accurate forecasting, and timely movement through the sales funnel using CRM (Salesforce).
• Cross-functional Collaboration: Work closely with marketing, product, and customer success teams to align strategies, share market feedback, and ensure seamless onboarding for new clients.
• Negotiation & Closing: Lead contract negotiations and pricing discussions with prospective clients, ensuring favorable terms while maintaining a focus on long-term retention.
• Reporting & Forecasting: Accurately track sales activities and performance metrics, providing regular updates and forecasts to the sales leadership team.
• Market & Competitive Insights: Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position our product against competitors.

Required Skills/Abilities:

• Proven experience selling to enterprise-level clients, with the ability to engage and influence C-suite executives.
• Deep understanding of the SaaS sales cycle and consultative selling methodologies, MEDDIC.
• Strong negotiation and closing skills, with experience handling complex sales processes.
• Proficiency with CRM software (preferably Salesforce) and other sales enablement tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, high-growth environment.
• Experience working on a team with SDR’s, Account Managers and Customer Success Managers to ensure client satisfaction and Renewal.
• Experience consulting clients on best practices within a technical product.

Education and Experience:

• 5+ years of successful B2B SaaS sales experience, with a strong track record of closing complex, high-value deals.
• Experience selling SaaS solutions in specific verticals such as Construction, Energy, and Manufacturing. 
• Familiarity with enterprise software purchasing processes, including procurement, IT security, and compliance.
• Proven ability to manage large-scale contracts and work within complex sales cycles.

Travel and Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Up to 25% Travel to Industry Events and Client Meetings

Benefits:

• Compensation Range: $150,000 - 235,000 OTE (includes base play and on target commission)
• Employee medical and dental paid by the company; you just cover vision.
• 4 weeks (160 hours) accrued paid vacation in your first year.
• Options to work from home or from our vibrant office in downtown San Diego where we provide complimentary parking or a monthly MTS pass.
• We care about your physical health. Our office is equipped with automatic sit/stand desks, plus you’ll get a monthly reimbursement for wellness related purchases!
• We have a fantastic team that gets stuff done and is fun to work with! 
• The environment is fast-paced, so you will see the results of your work immediately. 
• You will have plenty of opportunities to use and learn cutting-edge technologies.

Summary

The Vice President of Enterprise Strategy is a senior leadership position at Mount Sinai Health System (MSHS), a leading academic health system based in New York City that includes clinical, research and educational activities. The role will report directly to the Executive Vice President of System Development & Strategic Initiatives.

This executive role is responsible for supporting development and ongoing analysis of enterprise-level strategies and development opportunities that position Mount Sinai for continued growth in a rapidly evolving healthcare landscape. The Vice President will work collaboratively with the executive team and key stakeholders to shape and realize the organization’s mission, vision, and long-term strategic goals. The Vice President will help build and lead a high-performing team of 4-5 colleagues, fostering a culture of collaboration and professional development.

Role & Responsibilities

• Work with senior leadership, and facilitate cross-functional collaboration across financial, clinical, research, education, and operational teams to identify and evaluate new strategic opportunities, emerging trends, and strategic relationships.
• Lead a team to execute a strategic planning process, including environmental scans, market analyses, competitor analysis and scenario planning to inform strategic decision-making. Promote use of market intelligence, data analytics, demand forecasting, and scenario modeling in all planning work.
• Lead analysis and presentation of recommendations to C-suite executives for key strategic initiatives, including influence on decision-making for multi-year strategic investments.
• Work with C-suite leadership to develop and refine enterprise-wide strategic plans, ensuring alignment with Mount Sinai’s mission, values, and business objectives across clinical, research and educational activities.
• Work with the appropriate stakeholders to translate system strategic priorities into actionable initiatives with measurable performance metrics.
• Serve as a thought leader and advisor to the Executive Vice President of System Development and Strategy, as well as other executive stakeholders.
• Lead preparation of executive‑level reports, board materials, and presentations summarizing strategic progress, including measurements of success/business outcomes.
• Represent Mount Sinai at an executive level for strategic discussions with external parties/partners and at industry forums

Team Leadership & Development

• Develop, manage and mentor a high-performing strategy team of 4-5 colleagues.
• Set clear objectives and expectations, conduct regular performance reviews, and support ongoing professional development.
• Promote an inclusive, collaborative, and results-oriented team culture.

Experience & Skills Education Requirements

• At least 15 years of work experience and at least 10 years of progressive experience in enterprise strategy, strategic planning, or related fields with large, complex healthcare organizations or academic medical centers.
• Demonstrated success in leading and executing market assessments, competitive analysis, and business case development in healthcare.
• Experience working in or with academic health systems is preferred.
• Strong analytical, financial, and problem-solving skills, with expertise in market assessment and data-driven decision making. Experience with analysis in the New York metro market is a plus.
• Exceptional interpersonal, written and verbal communications, and stakeholder engagement skills.
• Ability to influence at all levels and build trusted relationships with senior executives, faculty leaders, and external partners.

Education Requirements

• Bachelor’s degree is required
• Master’s degree is strongly preferred (MBA, MHA, MPH, or related).

Reporting Structure & Location

The Vice President of Enterprise Strategy will report directly to the Executive Vice President of System Development and Strategic Initiatives. Expectations are for the role to be performed in-person, at Mount Sinai’s upper east side campus at 98th Street and Madison Avenue in New York City. As appropriate, periodic hybrid work can be accommodated.

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of mid-market and Enterprise customers across various industries. Having defined the industry 15 years ago, Reputation is poised to reimagine the marketplace for the AI Era.

As an Account Executive, Enterprise, you'll play a critical role in driving strategic growth-owning and expanding a portfolio of high-value accounts while winning new enterprise customers. You thrive in a high-performance environment where curiosity, preparation, and strategic thinking set top performers apart. You're not just closing complex deals-you're building long-term executive relationships and helping organizations solve meaningful business challenges. You know how to engage senior stakeholders, connect vision to measurable value, and navigate sophisticated buying processes to turn opportunity into lasting partnerships and revenue.

How You'll Shape the Experience:

• Own and drive new enterprise business across multiple verticals.

• Develop and execute thoughtful account strategies to break into new organizations and expand existing relationships.

• Lead sophisticated, multi-threaded sales cycles involving executive stakeholders and complex buying groups.

• Build trusted advisor relationships with senior leaders, senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations, positioning yourself as a strategic partner rather than a vendor.

• Navigate large organizations by aligning multiple stakeholders around business outcomes and measurable value.

• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.

• Identify whitespace within target accounts and develop expansion opportunities that drive long-term revenue growth.

• Bring market insight and customer feedback back to the business to help shape product direction and go-to-market strategy.

• Maintain strong pipeline discipline, forecast accuracy, and clear deal execution plans.

• Contribute to a high-performance, collaborative sales culture focused on learning, winning, and continuous improvement.

• Perform additional duties as assigned.

The Skills That Set You Apart:

• 8+ years of experience in SaaS sales

• Undergraduate degree preferred; equivalent relevant experience will also be considered.

• Proven track record of exceeding quota in a consultative sales environment.

• Demonstrated ability to independently develop and manage a sales pipeline through prospecting, networking, and strategic outreach.

• Comfortable managing complex, high-value deals and navigating multi-stakeholder sales cycles.

• Ability to thrive in a fast-paced environment while maintaining strategic focus and operational discipline.

• Highly motivated self-starter with the ability to work independently and collaboratively across teams.

• Excellent communication, presentation, and interpersonal skills.

• Proficiency in Salesforce (preferred) with strong forecasting skills and attention to detail.

• Adaptable to changing circumstances and able to drive consensus internally.

Where You'll Connect & Collaborate:

• This role supports a territory spanning the United States and Canada; however, applicants must be based anywhere in the United States. While the position is not tied to a specific office, we value in-person connection and collaboration. Travel to a Reputation office or customer site may be required periodically for team meetings, customer engagement, or key business moments.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of mid-market and Enterprise customers across a wide range of industries. Having defined the category more than 15 years ago, Reputation is now helping organizations reimagine how they manage brand trust, customer experience, and operational insights in the AI era.

As an Account Executive, Enterprise - Automotive, you will play a critical role in driving strategic growth within one of Reputation's most important industry verticals. You will own and expand relationships with large Automotive organizations while winning new enterprise customers across dealer groups, OEMs, the aftermarket retail service industry and automotive technology ecosystems.

You thrive in a high-performance environment where curiosity, preparation, and strategic thinking set top performers apart. You're not just closing complex deals-you're building long-term executive relationships and helping Automotive organizations solve meaningful business challenges tied to customer experience, brand perception, and operational performance. You know how to engage senior stakeholders, connect vision to measurable value, and navigate sophisticated buying processes to turn opportunity into lasting partnerships and revenue.

How You'll Shape the Experience

• Own and drive new enterprise business within the Automotive vertical.

• Develop and execute thoughtful account strategies to break into new organizations and expand existing relationships across dealer groups, OEMs, the aftermarket retail service industry, and automotive service networks.

• Lead sophisticated, multi-threaded sales cycles involving executive stakeholders and complex buying groups.

• Build trusted advisor relationships with senior leaders including CMOs, CXOs, Directors of Marketing, and VPs of Operations across Automotive organizations.

• Position Reputation's platform as a strategic solution for improving customer experience, online presence, and brand trust across the Automotive customer journey.

• Navigate large organizations by aligning multiple stakeholders around measurable business outcomes and value.

• Collaborate cross-functionally with Marketing, SDRs, Customer Success, Product, and leadership to win and grow strategic accounts.

• Identify whitespace opportunities within target Automotive accounts to drive long-term expansion and revenue growth.

• Bring industry insight and customer feedback back to the business to help shape go-to-market strategy within the Automotive sector.

• Maintain strong pipeline discipline, forecast accuracy, and clear deal execution plans.

• Contribute to a high-performance, collaborative sales culture focused on learning, winning, and continuous improvement.

• Perform additional duties as assigned.

The Skills That Set You Apart

• 8+ years of experience in SaaS sales

• Undergraduate degree preferred; equivalent relevant experience will also be considered.

• Experience selling into the Automotive industry such as dealer groups, OEMs, automotive technology providers, aftermarket retail service industry or related ecosystem partners.

• Proven track record of exceeding quota in a consultative sales environment.

• Demonstrated ability to independently build pipeline through prospecting, networking, and strategic outreach.

• Experience managing complex, high-value deals involving multiple stakeholders and long sales cycles.

• Ability to understand the Automotive landscape and position solutions around evolving customer expectations and digital transformation.

• Strong executive presence with the ability to influence senior decision-makers.

• Highly motivated self-starter who thrives in both independent and team-based environments.

• Excellent communication, presentation, and interpersonal skills.

• Proficiency in Salesforce (preferred) with strong forecasting discipline.

• Adaptable to changing circumstances and able to drive alignment internally and externally.

Where You'll Connect & Collaborate

• This role is aligned to the region or territory you support (western U.S. coverage), and we prefer that you are based anywhere within that region. While this position is not tied to a specific office, we value in-person connection and collaboration. Travel to a Reputation office or customer site may be required periodically for team meetings, customer engagement, or key business moments (25-35%).

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.