Enterprise Solutions Jobs in Usa

Role - Sr Servicenow Solution Architect

Location—Chicago, IL - Hybrid 6 days in a month

Contract Role

Only W2 profiles

Job Description

POSITION SUMMARY:

The Senior Solution Architect – ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).

The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.

CORE JOB RESPONSIBILITIES:

• Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
• Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
• Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
• Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
• Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
• Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
• Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
• Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
• Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
• Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
• Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
• Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.

REQUIREMENTS FOR CONSIDERATION

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
• 7+ years of experience in IT architecture, design, and development roles.
• 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
• Proven experience designing scalable, secure, and maintainable platform architectures.
• Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
• Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
• Experience working in agile and DevOps environments.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.

Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.

Thanks,

Rahul Gupta

Direct : (732) 743-7543

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.

Healthcare IT – Enterprise Architect

Location: Richmond, VA

Work Type: Permanent

Schedule: Hybrid (3 days onsite / week)

Start Date: ASAP

Job Overview

The Enterprise Architect will act as a strategic technology leader, responsible for aligning IT architecture with the healthcare system’s business goals and digital transformation strategy.

The role focuses on designing enterprise architecture frameworks, guiding IT modernization, and ensuring scalable, secure, and compliant technology across the organization.

Key Responsibilities

1. Strategic Architecture

• Develop and maintain enterprise architecture frameworks
• Align IT strategy with business goals
• Define technology roadmaps

2. Technology Leadership

• Design complex systems architecture
• Oversee infrastructure, applications, and integration strategies
• Ensure scalability, security, and reliability

3. Stakeholder Collaboration

• Work with executive leadership and IT teams
• Translate business needs into technical solutions

4. Governance & Compliance

• Ensure architecture follows industry standards and security best practices
• Support regulatory and healthcare compliance

5. Innovation & Improvement

• Identify new technology opportunities
• Improve IT architecture processes and frameworks

6. Team Leadership

• Mentor architects and IT teams
• Promote collaboration and technical excellence

Required Experience

• 10+ years in IT Architecture
• 3+ years in Senior / Lead Architect role
• Experience with enterprise architecture frameworks
• Experience designing large-scale IT systems

Required Skills

• TOGAF or Zachman frameworks
• Enterprise Architecture tools
• Software architecture processes
• Networking & systems architecture
• Cloud computing
• Distributed computing
• Business and IT strategy alignment
• Project management
• Technical documentation
• Information security
• Business process improvement

Technology Expertise

Candidates should have strong knowledge of:

• Cloud computing
• Mobile computing
• IoT
• Networking architecture
• Application development
• Database systems
• Infrastructure technologies
• Network management

Required Education

• Master’s Degree in Computer Science, Information Systems, or related field

Required Certification

One of the following:

• TOGAF Certified
• Zachman Certified

Preferred Certifications

• AWS Solutions Architect
• Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Cisco CCIE / CCD
• ITIL 4 Master

Work Environment

• Fast-paced healthcare IT environment
• High stakeholder interaction
• Ability to manage multiple priorities

Business Solutions Manager Overview:

This role focuses on opportunity intake, portfolio transparency, resource coordination, and executive reporting, ensuring leadership has the insights needed to make informed decisions.

By strengthening portfolio systems, financial visibility, and governance readiness, the BSM helps create the structure and clarity that enables delivery teams to operate efficiently and successfully.

Key Responsibilities

Portfolio & Opportunity Management

• Lead early-stage opportunity intake and evaluation, including development and review of Initial Project Assessments (IPAs).
• Manage and maintain opportunity and demand data within enterprise portfolio management tools (e.g., Clarity or similar PPM platforms).
• Coordinate the development of Rough Order of Magnitude (ROM) estimates in partnership with business and delivery stakeholders.
• Maintain portfolio-level visibility across initiatives, demand, and capacity to support strategic planning and prioritization.

Financial & Resource Management

• Coordinate project manager and business analyst resource requests in collaboration with Enterprise PMO teams.
• Perform portfolio-level financial analysis, including forecasting, budget tracking, and funding scenario modeling.
• Support annual planning cycles, mid-year cost reviews, and year-end financial close activities.
• Provide financial insights that inform prioritization decisions, trade-offs, and change control discussions.

Reporting & Governance

• Develop and maintain executive-level reporting, including Agile and portfolio performance dashboards.
• Ensure initiatives meet governance readiness standards prior to entering approval or decision forums.
• Partner with stakeholders to improve data quality, transparency, and consistency across portfolio reporting tools.
• Facilitate portfolio governance meetings and support executive decision-making forums.

Stakeholder Collaboration

• Serve as a key liaison between business leaders, Business Solution Partners, Enterprise PMO, and delivery teams.
• Provide guidance on prioritization, funding strategies, resource allocation, and portfolio impacts.
• Promote consistent adoption of enterprise portfolio management and governance practices.

Required Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or a related field, or equivalent professional experience.
• Experience in portfolio management, PMO operations, financial analysis, or enterprise program delivery environments.
• Strong analytical skills with the ability to translate complex data into clear, executive-level insights.
• Experience with portfolio management or financial tracking tools (e.g., Clarity or other PPM platforms).
• Demonstrated ability to build relationships and influence stakeholders without direct authority.

Preferred Qualifications

• Experience within healthcare, insurance, or other highly regulated enterprise environments.
• Familiarity with Agile delivery frameworks and portfolio reporting practices.
• Prior experience supporting enterprise planning cycles or governance forums.

The Solutions Architect – Transportation is responsible for providing consultation to the Global Information Services (GIS) organization and business units on the relevance and appropriate application of technology. The Solutions Architect will understand the design solutions and business processes that fulfill the business requirements. This position is accountable for ensuring that the application and integration of transportation and other logistics execution technology is done in a manner consistent with the Owens Corning enterprise architecture and standards. This position is responsible for collaborating with and educating others across the organization and supporting technology for transportation related logistics platforms.

The successful candidate for this role is a student of technology, maintains market awareness, and is networked into logistics internally and externally. They are accountable for keeping up to date on new and emerging developments in IT solutions and are expected to gain a working level understanding of these technologies by pursuing opportunities to gain practical knowledge through professional events, peer networks, or formal training. The Solutions Architect – Transportation will identify opportunities to integrate new technology with the current environment to address business opportunities.

To excel in this role, it is crucial to possess a natural curiosity for technology and a keen interest in researching and defining ways to optimize processes within the logistics domain.

Reports to: Functional IT Leader - Logistics

Span of Control: Individual contributor

JOB RESPONSIBILITIES

Knowing Our Businesses and their Strategies

• Develop and maintain a strong understanding of Owens Corning specific business processes and operations globally
• Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
• Collaborate with Domain Architects, peers, and other IS leaders in the development and ongoing sustainment of the 3-year transportation IT Roadmap for the Owens Corning technology environment.
• Work with process leaders, and project teams to identify and define integration opportunities for the appropriate technologies.
• Ensure technology that is being delivered is contemporary and aligned with the IT Roadmap.
• Ensure the performance, support, sustainability, and life cycle management of logistics solutions are engineered in the design stage

Executing Strategy

Technology Leadership & Development

• Define, design, build and oversee the implementation and rollout of ERP functional solutions based on SAP S/4 HANA for Transportation Management and cloud-based solutions that support business processes.
• Work with others to define project scope, based on workshops with business representatives, and knowledge of our landscape and solutions.
• Ideates on solutions to complex requirements.
• Reviews blueprints as outlined by the functional subject matter expert, of requirements and solutions.
• Assists our implementation partner with systems build activities including configuration, master data, investigation of enhancement points, and integrations, and writing functional specifications, unit testing etc.
• Collaborate with the program and business teams to ensure continuous business and IT alignment with no future gaps.
• Collaborate with functional and IT teams working closely within the Transportation Management track, especially IT Architecture, Master Data, Procurement, Manufacturing, etc.
• Own overall inventory of workflows, reports, interfaces, conversions, enhancements and forms (WRICEFs) for the area of TM.
• Partner with others to maintain an awareness of Owens Corning business strategy to identify opportunities to apply technological solutions to upcoming business problems.
• Ensures quality assurance on the design and implementation of technology solutions
• Design and drive the implementation of seamless and efficient transportation platforms
• Collaborate with others to address the feasibility of technology solutions.
• Identify technical and implementation risks associated with a technology solution.
• Consult with project planners to develop statements of work for proposed solutions including estimates that address assumptions, resources, integration points and risks for transportation solutions
• Leads execution technology assessments & POCs within transportation function(s)
• Manage external providers of development capacity as needed

Influencing in the Function

• Aligns and updates OC Enterprise Reference Model for business processes within the domain.
• Maintain the functional specification architecture documentation including the OC Enterprise Reference Model for all transportation process areas.
• Identify areas of waste (process, time, etc.) and ideate and execute action plans to create productivity
• Lead or participate in special projects that support the long-term strategic goals of the business and/or organization
• Identify opportunities to improve effectiveness, value, and perception of the function

Developing Talent

• Invest in personal growth and development, clearly focused on self-learning
• Provide guidance to early career engineers and offer technical mentoring as they progress in their professional development
• Always strive to elevate the capabilities of the team and GIS organization across the company, drive change management, and technology adoption
• Innovative – develops and introduces new ideas and approaches to others
• Curious – is driven to understand how and why things operate, finds root causes through analysis and questioning
• Inventive Flexibility - seeks out ways to leverage investments by integrating new requirements into existing solutions.
• Service Mindset– voluntarily initiates and takes lead roles in challenging work without explicit direction

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, management information systems (MIS), or equivalent degree
• Minimum of 8 years of experience within Information Technology industry
• Minimum of 5 years of experience with SAP Logistics Execution, Sales & Distribution
• Minimum of 5 years of experience with SAP Transportation Management (9.0 or higher)

EXPERIENCE:

• Prior SAP/ECC.6.0 and TM 9.0 and greater deployment experience in all phases of the ASAP methodology
• Prior experience with SAP TM Event Manager
• Prior experience with SAP S4 HANA / SAP Cloud Applications preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to partner effectively with team members, business partners, and 3rd party partners
• Ability to identify, own, and prioritize tasks to meet project milestones
• Designed all or key modules of a custom business application from scratch, including technical design, data relationships, UIs, and system interfaces.
• Experiencing working in a highly matrixed structure across functional, business, geographic and cultural boundaries
• Strong written and oral communication skills to convey relevant information clearly with confidence; understanding others through active listening; successfully sets and manages expectations
• Led functional assessment of applications as a part of a new technology evaluation and selection process.
• Led proof of concept project(s) to validate the applicability of a new technology to a business process, including accountability for the summary report-out of findings.
• Organized and executed IT process development /solution design review with external suppliers
• Ability to travel domestically or internationally as required up to 20%

About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of mid-market and Enterprise customers across a wide range of industries. Having defined the category more than 15 years ago, Reputation is now helping organizations reimagine how they manage brand trust, customer experience, and operational insights in the AI era.

As an Account Executive, Enterprise - Automotive, you will play a critical role in driving strategic growth within one of Reputation's most important industry verticals. You will own and expand relationships with large Automotive organizations while winning new enterprise customers across dealer groups, OEMs, the aftermarket retail service industry and automotive technology ecosystems.

You thrive in a high-performance environment where curiosity, preparation, and strategic thinking set top performers apart. You're not just closing complex deals-you're building long-term executive relationships and helping Automotive organizations solve meaningful business challenges tied to customer experience, brand perception, and operational performance. You know how to engage senior stakeholders, connect vision to measurable value, and navigate sophisticated buying processes to turn opportunity into lasting partnerships and revenue.

How You'll Shape the Experience

• Own and drive new enterprise business within the Automotive vertical.

• Develop and execute thoughtful account strategies to break into new organizations and expand existing relationships across dealer groups, OEMs, the aftermarket retail service industry, and automotive service networks.

• Lead sophisticated, multi-threaded sales cycles involving executive stakeholders and complex buying groups.

• Build trusted advisor relationships with senior leaders including CMOs, CXOs, Directors of Marketing, and VPs of Operations across Automotive organizations.

• Position Reputation's platform as a strategic solution for improving customer experience, online presence, and brand trust across the Automotive customer journey.

• Navigate large organizations by aligning multiple stakeholders around measurable business outcomes and value.

• Collaborate cross-functionally with Marketing, SDRs, Customer Success, Product, and leadership to win and grow strategic accounts.

• Identify whitespace opportunities within target Automotive accounts to drive long-term expansion and revenue growth.

• Bring industry insight and customer feedback back to the business to help shape go-to-market strategy within the Automotive sector.

• Maintain strong pipeline discipline, forecast accuracy, and clear deal execution plans.

• Contribute to a high-performance, collaborative sales culture focused on learning, winning, and continuous improvement.

• Perform additional duties as assigned.

The Skills That Set You Apart

• 8+ years of experience in SaaS sales

• Undergraduate degree preferred; equivalent relevant experience will also be considered.

• Experience selling into the Automotive industry such as dealer groups, OEMs, automotive technology providers, aftermarket retail service industry or related ecosystem partners.

• Proven track record of exceeding quota in a consultative sales environment.

• Demonstrated ability to independently build pipeline through prospecting, networking, and strategic outreach.

• Experience managing complex, high-value deals involving multiple stakeholders and long sales cycles.

• Ability to understand the Automotive landscape and position solutions around evolving customer expectations and digital transformation.

• Strong executive presence with the ability to influence senior decision-makers.

• Highly motivated self-starter who thrives in both independent and team-based environments.

• Excellent communication, presentation, and interpersonal skills.

• Proficiency in Salesforce (preferred) with strong forecasting discipline.

• Adaptable to changing circumstances and able to drive alignment internally and externally.

Where You'll Connect & Collaborate

• This role is aligned to the region or territory you support (western U.S. coverage), and we prefer that you are based anywhere within that region. While this position is not tied to a specific office, we value in-person connection and collaboration. Travel to a Reputation office or customer site may be required periodically for team meetings, customer engagement, or key business moments (25-35%).

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

The Manager, Enterprise Programs & Platform Performance is a leadership role focused on developing high performance teams while driving enterprise programs and advancing platform capabilities that enable Global Security's mission worldwide.

Reporting to the Senior Manager, Global Security Control Center (GSCC) Strategic Operations, this role leads a high-impact team including a Program Manager and Geospatial Specialists, while fostering an inclusive, high-trust culture aligned with The Walt Disney Company (TWDC) values.

This role will coach, develop, and hold the team accountable—building capability and engagement to deliver exceptional results.Beyond people leadership, this role serves as the enterprise subject matter expert for Travel Risk Management (TRM) and the platforms supporting Open-Source Intelligence / Social Media Research (OSINT/SMR) operations.

As the TRM expert, this leader is responsible for evolving the enterprise TRM program into a global, Fortune 50 gold-standard capability supporting more than 150,000 travelers annually, partnering with enterprise travel leadership to align with ISO 31030 standards and ensuring Disney's global workforce is supported with best-in-class travel safety resources and response capabilities.

The role also provides strategic direction for geospatial tools and OSINT/SMR platforms—defining desired outcomes and empowering the team to deliver technical solutions that drive reliability, automation, and actionable insights.This position carries a global remit with primary focus on the Western Hemisphere and serves as part of the governance center for all TWDC Control Centers worldwide.

The manager partners closely with GSCC operations leadership and teams across Global Security—including intelligence, investigations, security operations, and emergency preparedness and response—as well as enterprise travel leadership and studio segment partners to ensure readiness, response, and stakeholder confidence.The GSCC operates 24/7/365, supporting emergency and non-emergency events, monitoring global affairs, managing incoming calls, dispatching resources, and providing event-driven global notifications.

In emergencies, the GSCC coordinates enterprise assistance, delivers technical and advisory support for essential services, issues risk warnings, disseminates employee information, and serves as the central communication hub for Global Security.This manager's portfolio has global impact
- integrating enterprise programs and platform capabilities that shape security operations across all regions.People Leadership Lead and develop a high-impact team (Program Manager and Geospatial Specialists); set clear goals, coach performance, and create growth opportunities.Build succession readiness and support career progression through structured development plans.Foster an inclusive, collaborative culture grounded in TWDC values.Provide advisory input to the Training Specialist on program-specific training needsProgram & Portfolio Leadership.

Serve as enterprise SME for Travel Risk Management (TRM); own the strategic vision and maturation of the program into a Fortune 50 gold standard aligned with ISO 31030, supporting 150K+ travelers annually.Partner with enterprise travel leadership to design and implement TRM frameworks, policies, and response protocols that ensure traveler safety across all global destinations.Guide strategy on platforms supporting OSINT/SMR operations; oversee selection, configuration, and optimization to enable global monitoring.Drive strategic direction and delivery of TRM and OSINT/SMR programs in partnership with GSCC leadership; define objectives, timelines, risks, and success measures.Oversee vendor lifecycle management through the Program Manager; ensure KPI tracking, accountability, and service quality.Align program outcomes to enterprise priorities; remove barriers and prepare leadership narratives.Stakeholder Engagement & Communication Deliver clear, executive-ready communications on program status, platform performance, and strategic recommendations.Act as GSCC liaison to enterprise stakeholders; maintain Service Level Agreements (SLAs) and feedback loops for continuous improvement.Represent TRM program strategy and performance to senior leadership, cross-functional partners, and external stakeholders.Operations Readiness & Incident Support Partner with GSCC operations leadership to maintain 24/7 readiness; support incident workflows and crisis communications.Contribute to procedures, drills, and after-action reviews with intelligence, investigations, and emergency response teams.Flex into operations support during high-tempo events to ensure timely updates and stakeholder confidence.Platform Performance & Strategic Guidance Provide strategic guidance for GSCC platforms and data pipelines; drive reliability, scalability, and user experience improvements.Oversee geospatial tools and dashboards for situational awareness, asset tracking, and executive briefings; enable automation and integration with OSINT/SMR platforms.Ensure integrity and curation of geospatial and intelligence datasets powering real-time decision-making.Here are the skills you will need to have to be successful in the role...5+ years of experience in security, with a minimum of 3 years in travel risk management, including demonstrated expertise in TRM program design, implementation, and operations at an enterprise scale.Minimum of 3 years directly leading and developing people, including multidisciplinary teams across varied experience levels.Subject matter expertise in TRM frameworks, standards (such as ISO 31030), and travel safety program management.Working knowledge of OSINT/SMR platforms and operational frameworks.Program and portfolio management skills with enterprise-scale initiatives, multiple stakeholders, and competing priorities.Working knowledge of Global Security Operations Center (GSOC) operational frameworks and modern security platforms.Ability to synthesize complex information and communicate clearly to executives, frontline partners, and cross-functional teams.Proven ability to manage vendor relationships, track KPIs, and hold partners accountable to contractual commitments.Education is important to us, here is what we are looking for...

Bachelor's degreeIt would be a plus if you had these skills...

Experience building or transforming a TRM program at a global Fortune 500 organization.Experience with ArcGIS (maps, dashboards) and related geospatial tools and pipelines.Familiarity with vendor ecosystems supporting alerting, monitoring, traveler tracking, and mass notification capabilities.Experience driving platform performance improvements (data ingestion, reliability engineering, UX enhancements).Executive-level briefing skills and stakeholder management across Legal, HR, Communications, Finance, and Security segments.Professional certifications such as CPP, PSP, PMP, or equivalent credentials.Disney offers a rewards package to help you live your best life.

This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.

Learn more about our benefits and perks at DisneySecurity #twdcmedia #corp_mediaThe hiring range for this position in Burbank, CA is $107,300 to $147,500 per year.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Summary:

At Tokio Marine Highland (TMH) we are strengthening our enterprise delivery capability to support sustainable growth, sharper strategic alignment and disciplined execution. As the business scales in complexity and ambition, we are embedding a clear governance framework, robust investment prioritization and consistent oversight to ensure initiatives deliver measurable business value.

The VP, Enterprise Change reports to the COO and leads the BAU change function. It is accountable for ensuring that strategic initiatives are prioritized, governed and executed in line with enterprise objectives. The role plays a critical part in embedding a transparent, repeatable delivery model that enhances executive visibility, improves decision quality and drives outcomes at pace and scale.

Key Responsibilities:

Enterprise Change & Portfolio Leadership

• Partner with Executive Leadership to define and advance the multi-year change agenda, translating strategic priorities into sequenced roadmaps, investment plans, and disciplined portfolio execution aligned to business and financial objectives.
• Lead the enterprise change portfolio, establishing clear prioritization, governance, capacity planning, and performance transparency to ensure initiatives are properly sequenced, resourced, and delivered at a sustainable pace.
• Advise the Executive Leadership Team on investment trade-offs, risks, dependencies, and benefit realization, ensuring strong PMO standards, financial controls, and outcome accountability.

Organizational Change & Value Realization

• Define and embed a consistent change management methodology, leading communications, stakeholder engagement, readiness, and sustained adoption across the enterprise.
• Establish outcome-based KPIs and value tracking to ensure initiatives deliver measurable commercial impact, operational efficiency, and strategic advantage, with clear business ownership of benefits.

Team Leadership & Capability Building

• Build and lead a high-performing Change team, strengthening enterprise delivery capability, maturity, and a culture of accountability, transparency, and execution excellence.

Experience and Skills Required:

• 12–15+ years leading large-scale change initiatives.
• Experience in the insurance industry
• Proven experience building or leading a change function.
• Demonstrated success delivering complex, cross-functional programs from strategy through implementation.
• Executive presence with strong influencing skills at C-suite level.
• Willingness to travel occasionally as needed

Core Competencies

• Strategic Portfolio & Value Delivery: Translate strategy into executable roadmaps; lead enterprise portfolio management, financial oversight, benefits realization, and risk governance.
• Organizational Change Leadership: Drive enterprise change, stakeholder engagement, and sustained adoption through clear executive communication and influence.
• Enterprise Stakeholder Influence: Build alignment across senior leaders through strong judgment, credibility, and organizational awareness.
• Executive Decision-Making: Demonstrate clarity, discernment, and sound escalation judgment in complex, high-impact environments.
• Composed Leadership: Lead with executive presence, emotional intelligence, and resilience under pressure.

Preferred Qualifications

• Demonstrated digital and process transformation capabilities

Required Education:

• Bachelor’s or Master’s degree in Business Administration, Organizational Psychology, Human Resources Management, or a related field.

Preferred Certifications

• PROSCI (Change Management)
• PMP (Project Management Professional)
• SAFe (Lean Portfolio Management)

Additional Job Details:

This hybrid position will be based in Chicago, IL, or Frisco, TX with 2-3 days in office each week.

The pay range for this role is $155,800 - $202,600. This range reflects a good faith estimate of pay at the time of posting. Actual compensation will be determined based on factors such as experience, skills, knowledge, education, and internal pay equity.

About Tokio Marine Highland

Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it’s all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.

Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd’s of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif.

If you’re looking to advance your career, TMH is the perfect professional home. At TMH, you’ll have a chance to innovate with the world’s leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH’s success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH’s policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact

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