Engineering Village Ncsu Jobs in Ocoee

Project Manager

Commercial Construction Project Manager position open in Orlando FL.

Your new company

A leader in the Commercial Construction industry that provides an excellent opportunity for growth and high performance.

Your new role

• Ability to successfully manage large scale projects and/or multiple projects simultaneously.
• Build strong relationships with clients/owners, architects, engineers, and subcontractors. Ensure they will want to renew the construction experience.
• Maintain a positive image of the company with clients, vendors, subcontractors, and team members.
• Set up and maintain project cost accounting.
• Develop and maintain job schedule for the project.
• Implement and manage project assignments for personnel.
• Partner with Preconstruction Services regarding value engineering/constructability, soliciting bidders, estimating assistance, and generating proposals.
• Develop a Schedule of Values and generate monthly payment applications.
• Negotiate major subcontractor agreements and equipment/material purchase orders.

What you will need to succeed

• Must have experience with New Commercial Construction.
• Must have experience running multiple commercial projects at once.
• Bachelor’s degree in Civil Engineering, Mechanical Engineering, Construction Management, or other relevant degree.
• Experience in managing self-perform crews is preferred.
• Excellent written and verbal communication skills.
• Developing leader and team player with five(5) plus years of experience in engineering, construction, or related field.
• Proven success in the completion of multi-million dollar projects.

What you will get in return

Competitive salary, great benefits and a rewarding career opportunity with long-term growth potential.

What you need to do now

If you are interested in this role, click "apply now" to forward an up-to-date copy of your CV, or call us now.

• If this job is not quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Building the people that build the world.

CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

How you will make an Impact (Job Summary)

The EHS / Facilities Manager is responsible for leading Environmental, Health & Safety (EHS) and Facilities operations across multiple sites. This role ensures a safe, compliant, and well-maintained work environment while driving standardization, risk reduction, regulatory compliance, and cost-effective facility operations. The Manager partners closely with site leadership and cross-functional teams to support operational excellence, employee well-being, and business continuity across all locations.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at Cues, your core responsibilities will be:

1. Environmental, Health and Safety (EHS)

• Own and lead the EHS strategy across all assigned sites, ensuring compliance with federal, state, and local regulations (OSHA, EPA, DOT, NFPA, etc.).
• Develop, implement, and standardize EHS policies, procedures, and programs across sites.
• Conduct regular site audits, inspections, and risk assessments, track and close corrective actions.
• Lead incident investigation, root cause analysis, and corrective/preventive actions (CAPA).
• Manage workers’ compensation programs, claims, and return-to-work processes.
• Deliver EHS training programs (new hire, annual, task-specific) and maintain training records.
• Monitor and report EHS KPIs (TRIR, DART, near misses, audits, compliance metrics).
• Serve as the primary point of contact for regulatory agencies and external auditors.
• Drive a strong safety culture through engagement, communication, and leadership presence.

1. Facilities Management

• Oversee facilities operations across multiple sites, including buildings, utilities, grounds, and infrastructure.
• Develop and execute preventive maintenance programs to ensure asset reliability and compliance.
• Manage vendors and contractors (janitorial, HVAC, electrical, plumbing, waste, security, etc.), including contracts, performance, and cost control.
• Lead capital projects and facility upgrades, coordinating scope, budgets, schedules, and safety requirements.
• Ensure compliance with building codes, permits, fire protection systems, and life safety standards.
• Support space planning, office/workflow layouts, and site expansions or consolidations.
• Maintain facility documentation, drawings, permits, and inspection records.

1. Leadership, Continuous Improvement & Reporting

• Provide direct or indirect leadership to site EHS and/or facilities resources.
• Partner with Operations, HR, Quality, Maintenance, Engineering, and Supply Chain to align EHS and facilities priorities with business objectives.
• Coach and influence site leaders and employees to reinforce accountability and best practices.
• Lead cross-site initiatives to drive standardization and continuous improvement.
• Identify opportunities to reduce risk, improve efficiency, and lower operating costs.
• Leverage data and analytics to prioritize actions and measure effectiveness.
• Prepare and present reports to leadership on EHS performance, compliance status, and facility needs.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Bachelor’s degree in environmental health & safety, Engineering, Facilities Management, or related field (or equivalent experience).
• 5–8+ years of progressive EHS and/or Facilities leadership experience, preferably in a multi-site manufacturing or industrial environment.
• Strong working knowledge of OSHA, EPA, and other applicable EHS regulations.
• Experience managing facilities, contractors, and capital projects.
• Proven ability to lead audits, investigations, and corrective actions.
• Strong communication, organizational, and leadership skills.
• Ability to travel regularly between sites.

Preferred Experience, Knowledge, Skills, and Abilities

• Professional certifications such as CSP, CIH, CHMM, or equivalent.
• Experience implementing standardized EHS management systems (ISO 14001, ISO 45001).
• Budgeting and cost management experience.

Education & Certifications

• Bachelor’s degree in environmental health & safety, Engineering, Facilities Management, or related field (or equivalent experience).
• Professional certifications such as CSP, CIH, CHMM, or equivalent.

Travel & Working Environment

• 25% Travel for site visits
• In office Monday-Friday

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job title: Director Network Operations Market Lead

Salary: $140k-$160k Bonus 19%

In Market, Orlando, FL (no relocation offered)

Duration: Full time/Permanent

Job Description

• Overall Purpose: Directs all outside plant engineering, planning, design, and construction activities in a geographical area. This is a supervisory role with responsibility for directing; planning; apportioning the market's build responsibilities, including the work of employees including interviewing, selecting, and training; establishing and monitoring attainment of objectives; coaching and assessing performance; and ensuring compliance with company and regulatory policy.

Key Roles and Responsibilities:

Approves or recommends approval of long and short- range planning, specific and routine authorizations, including plans and specifications. Responsible for scheduling of work offers and the managing of the Outside Plant (OSP) budget. Responsible for contract negotiations for the performance of outside plant construction engineering and installation/repair of a specific area. Responsible for the operational effectiveness of provisioning OSP facilities relative to customer service activation and assurance. Directs and controls capital budget for outside plant for specific market area. Oversees the installation and maintenance of high-speed broadband service in assigned geography through general contractor partner. The job has direct and indirect supervisory responsibility for employees below Director level. Leader will directly manage the work performed by employees, contractors, vendors and or partners.

• Education: Typically, a bachelor's degree in Math, Science or Engineering preferred or relevant industry experience.
• Experience: Typically requires 10 or more years of experience and at least two years of management responsibility.
• Supervisory: Yes.
• Environmental Requirements: This position may be responsible for contributing to compliance by customer's with environmental laws and regulations applicable to its job function.

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

Our client is seeking an experienced Director of Network Operations – Market Lead for a very exciting Direct Hire opportunity with a fast growing company in the telecommunications (Fiber/OSP) industry. This is a hybrid role and requires this person to sit in Orlando or be willing to relocate at their own expense.

Overall Purpose:

• Directs all outside plant engineering, planning, design, and construction activities in a geographical area.
• This is a supervisory role with responsibility for directing; planning; apportioning the market's build responsibilities, including the work of employees including interviewing, selecting, and training; establishing and monitoring attainment of objectives; coaching and assessing performance; and ensuring compliance with company and regulatory policy.

Key Roles and Responsibilities:

• Approves or recommends approval of long and short- range planning, specific and routine authorizations, including plans and specifications.
• Responsible for scheduling of work offers and the managing of the Outside Plant (OSP) budget. Responsible for contract negotiations for the performance of outside plant construction engineering and installation/repair of a specific area.
• Responsible for the operational effectiveness of provisioning OSP facilities relative to customer service activation and assurance.
• Directs and controls capital budget for outside plant for specific market area.
• Oversee the installation and maintenance of high-speed broadband service in assigned geography through general contractor partner.
• The job has direct and indirect supervisory responsibility for employees below Director level.
• Leader will directly manage the work performed by employees, contractors, vendors and or partners.

Education:

Typically, a bachelor's degree in Math, Science or Engineering preferred or relevant industry experience.

Experience:

Typically requires 10 or more years of experience and at least two years of management responsibility.

Supervisory:

Yes.

Environmental Requirements:

This position may be responsible for contributing to compliance with environmental laws and regulations applicable to its job function.

Pay Range: $140-$160k plus bonus depending on experience. The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. 

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. 
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Flexible PTO
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

As a Vice President of Business Development, you will drive new logo growth and sales pipeline development while playing a key role in the continued growth of the company. You will support strategic initiatives working with health plans, employer groups, ACOs, hospitals and health systems, provider groups, and other healthcare organizations.  

• Build, own, and maintain a robust pipeline of qualified opportunities by cultivating executive-level relationships with payors, ACOs, Health Systems, and other strategic partners 

• Work closely with company leadership to lead and coordinate complex deal execution and strategy in a fast-paced, competitive, and entrepreneurial environment 

• Deliver measurable revenue and membership growth by rapidly advancing opportunities through all stages of the sales pipeline to contract execution 

• Represent the company at industry events and client meetings to promote thought leadership, and drive new business opportunities 

• Develop effective outbound content and thought leadership in partnership with the marketing team 

• Stay up to date on knowledge of industry trends, market intelligence, and state/federal regulations and programs 

• Lead proposal writing efforts to demonstrate company capabilities and secure new business opportunities 

• Provide real-time pipeline and relationship updates, forecast accuracy, and growth reporting to executive leadership with a focus on transparency, urgency, and outcomes 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• 7-10 years of relevant experience in business development, enterprise sales, consulting, or commercial role working with health plans, provider groups, or other healthcare organizations 

• Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level 

• Commercial acumen and a proven track record of driving new business development and creatively structuring agreements 

• Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, new product development, data and analytics, market operations, finance and clinical) 

• Demonstrated success driving new revenue growth and closing favorable deals with national and regional payors, ACOs, and other risk-bearing entities 

• Experience developing compelling presentations using Microsoft PowerPoint 

• Salesforce experience  

• Travel to HQ in McLean, Virginia and client locations 

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Company: Barton Malow Builders

Job Location: Orlando, Florida

Position: Construction Project Manager – Healthcare Market

OVERVIEW

Barton Malow is seeking a project manager to join our growing healthcare construction market across the Greater Orlando region.

Barton Malow is redefining what it means to be a healthcare construction partner. With decades of national experience, we deliver innovative, patient‑focused facilities ranging from community hospitals and academic medical centers to specialty clinics and research environments. We understand that every healthcare project is more than a building—it’s a place where care is delivered and healing happens.

By combining proven expertise with Lean practices and an unwavering commitment to safety and quality, we create high‑performing spaces that support the future of care. Whether constructing new facilities or renovating active, occupied environments, Barton Malow provides healthcare construction solutions built on excellence, efficiency, and trust.

KEY JOB RESPONSIBILITIES:

Procurement

• Develop bidders list, including ability to analyze information in CPS and be aware of local market capabilities
• Develop overall bidding strategy for project
• Manage distribution of bidding documents and tracking of bidders, including solicitation of bidders and management of data within CPS
• Organize and conduct pre-bid meetings
• Manage bidder question process
• Manage development of work scopes and mentor others on their creation
• Develop front end documents for bidding based on project needs and requirements of owner contract
• Receive/evaluate bids and conduct post-bid reviews
• Write subcontracts, both standard subcontract orders and more complex types such as professional services or design-assist

Planning

• Initiate setup of a complex project schedule and creation of activities and logic, with no/little assistance on durations and schedule flow.
• Develop site logistics plans in conjunction with superintendent
• Set up a multi-element cash flow and manpower projection analysis at varying stages of the project
• Prepare constructability reviews to determine completeness of documents
• Review estimates prepared by preconstruction group for potential scope holes
• Initiate set up of jobsite, including mobilization of trailer and setup of jobsite staff

Field Operations

• Establish and oversee the safety plan at the jobsite; set safety culture at jobsite
• Ensure punchlist process is completed in a timely manner
• Assist with management of labor relations with field personnel, including interactions with unions
• Implement emergency crisis procedures and ensure staff is appropriately trained
• Manage owner equipment coordination process
• Facilitate Mechanical/Electrical overhead coordination or BIM process

Cost Management

• Create and manage general conditions budget. Monitor and update projections monthly
• Establish non-reimbursables based on interpretation of contract; work to minimize their usage
• Set up trade budget structure and log into Prolog
• Review budget entries of others and evaluate reports for accuracy
• Regularly monitor project costs and effectiveness of change management process
• Oversee creation of cost items in prolog and issuance to contractors
• Assist with processing changes to owner agreement
• Support job-site cash management, including monitoring of job profitability and timeliness of payment

Management

• Facilitate meetings with the project team
• Ensure RFIs and submittals are being appropriately processed by the engineering staff
• Ensure office procedures are implemented, including filing system, correspondence formats, start-up documents, closeout documents, and archiving
• Manage ultimate agency acceptance of the project, including serving as an interface to code officials
• Involvement in seeking repeat and new business sales
• Assist with response to RFPs and preparation of presentations for new projects
• Manage job relations and communication needs with the Architect/Engineer

REQUIRED KNOWLEDGE, EDUCATION, EXPERIENCE, SKILLS, AND ABILITIES:

• Bachelor’s degree in civil engineering, Construction Management or a related discipline
• 4 + years’ experience in GC/CM Construction Management
• Healthcare construction experience preferred
• Strong verbal and written communication skills
• Ability to support projects across the Greater Orlando Region

Company: Barton Malow Builders

Job Location: Orlando, Florida

Position: Construction Sr. Project Manager – Higher Education

REQ ID:

OVERVIEW

Barton Malow is expanding its presence in the Greater Orlando region and is seeking a seasoned Senior Project Manager with a passion for shaping the future of higher education. This leader will guide complex campus projects from early preconstruction strategy through final closeout, ensuring each facility supports the evolving needs of students, faculty, and research communities. With a strong pipeline of university work, including academic buildings, research facilities, residence halls, athletic complexes, and student-life spaces, this role offers the opportunity to influence the next generation of learning environments across Central Florida.

As a Senior Project Manager, you’ll serve as the driving force behind project planning, procurement, field execution, cost management, and team leadership. You’ll set the tone for safety and quality on site, build strong relationships with owners and design partners, and mentor project teams while navigating the unique demands of higher education construction. This is a chance to join a collaborative, forward‑thinking team that delivers innovative campus solutions and is trusted by colleges and universities nationwide.

Please note, this position will need to be flexible with project locations within the Greater Orlando region, but initial project placement may be in the Daytona Beach area.

KEY JOB RESPONSIBILITIES:

Procurement

• Develop bidders list, including ability to analyze information in CPS and be aware of local market capabilities
• Develop overall bidding strategy for project
• Manage distribution of bidding documents and tracking of bidders, including solicitation of bidders and management of data within CPS
• Organize and conduct pre-bid meetings
• Manage bidder question process
• Manage development of work scopes and mentor others on their creation
• Develop front end documents for bidding based on project needs and requirements of owner contract
• Receive/evaluate bids and conduct post-bid reviews
• Write subcontracts, both standard subcontract orders and more complex types such as professional services or design-assist

Planning

• Initiate setup of a complex project schedule and creation of activities and logic, with no/little assistance on durations and schedule flow.
• Develop site logistics plans in conjunction with superintendent
• Set up a multi-element cash flow and manpower projection analysis at varying stages of the project
• Prepare constructability reviews to determine completeness of documents
• Review estimates prepared by preconstruction group for potential scope holes
• Initiate set up of jobsite, including mobilization of trailer and setup of jobsite staff

Field Operations

• Establish and oversee the safety plan at the jobsite; set safety culture at jobsite
• Ensure punchlist process is completed in a timely manner
• Assist with management of labor relations with field personnel, including interactions with unions
• Implement emergency crisis procedures and ensure staff is appropriately trained
• Manage owner equipment coordination process
• Facilitate Mechanical/Electrical overhead coordination or BIM process

Cost Management

• Create and manage general conditions budget. Monitor and update projections monthly
• Establish non-reimbursables based on interpretation of contract; work to minimize their usage
• Set up trade budget structure and log into Prolog
• Review budget entries of others and evaluate reports for accuracy
• Regularly monitor project costs and effectiveness of change management process
• Oversee creation of cost items in prolog and issuance to contractors
• Assist with processing changes to owner agreement
• Support job-site cash management, including monitoring of job profitability and timeliness of payment

Management

• Facilitate meetings with the project team
• Supervise and mentor project, jobsite staff
• Ensure RFIs and submittals are being appropriately processed by the engineering staff
• Ensure office procedures are implemented, including filing system, correspondence formats, start-up documents, closeout documents, and archiving
• Manage ultimate agency acceptance of the project, including serving as an interface to code officials
• Involvement in seeking repeat and new business sales
• Assist with response to RFPs and preparation of presentations for new projects
• Manage job relations and communication needs with the Architect/Engineer

REQUIRED KNOWLEDGE, EDUCATION, EXPERIENCE, SKILLS, AND ABILITIES:

• Bachelor’s degree in civil engineering, Construction Management or a related discipline
• 8 + years’ experience in GC/CM Construction Management
• Healthcare construction experience preferred
• Strong verbal and written communication skills

Program Manager – Manufacturing Operations

Location: Onsite (Manufacturing Facility)

Employment Type: Full-Time | Exempt

Schedule: 40 hours/week (9/80 schedule or as required by production demands)

Reports To: VP of Operations

Position Overview

Engenium is seeking a Program Manager to support a defense-focused manufacturing environment. This role supports the delivery performance, schedule execution, and supplier coordination across assigned programs. The Program Manager works closely with Manufacturing, Procurement, Engineering, and Quality teams to ensure products are delivered on time, to specification, and in compliance with contractual requirements.

This is a hands-on, execution-focused role. While the Program Manager does not manage direct reports, they are expected to be physically present on the production floor frequently, and multiple times per day during critical month-end or delivery periods.

Key Responsibilities

• Support cost, schedule, and delivery performance for assigned manufacturing programs
• Serve as the primary liaison between internal teams and external customers
• Work closely with Procurement and Buyers to resolve supplier delays, material shortages, and production bottlenecks
• Track and manage program schedules, identifying risks and escalating issues as needed
• Collaborate daily with the Director of Manufacturing / Production to support shop-floor execution
• Monitor contractual requirements for assemblies and subassemblies to ensure compliance
• Prepare and present weekly and monthly program status reports, metrics, and recovery plans
• Use advanced Excel skills to analyze schedules, material flow, supplier performance, and delivery risk
• Support ERP transaction integrity across planning, procurement, production, engineering, quality, and finance
• Escalate program risks through the VP of Operations when cross-functional alignment is required
• Maintain strong working relationships with suppliers and internal stakeholders
• Support continuous execution consistency (this role focuses on maintaining execution, not driving organizational change)

Required Qualifications

• Bachelor’s degree in a related discipline
• 5+ years of experience in Program Management within a manufacturing or production environment
• Strong understanding of manufacturing workflows, material flow, and supplier coordination
• Expert-level Microsoft Excel proficiency (advanced formulas, data analysis, reporting)
• Experience working with ERP systems in a manufacturing setting
• Excellent communication and stakeholder management skills
• Ability to work effectively with executive leadership and escalate issues appropriately
• U.S. Citizenship required; ability to obtain and maintain a security clearance

Preferred Qualifications

• Defense or aerospace manufacturing experience
• PMP certification (a plus)
• Familiarity with FAR / DFARS environments
• Experience supporting defense manufacturing programs

Work Environment & Benefits

• Work performed in an office environment within a production facility
• Full benefits package including medical, dental, short-term and long-term disability, life insurance, 401(k), paid holidays, and vacation
• Reasonable accommodations available in accordance with applicable laws

Why Join Us?

Engenium is proud to be an equal opportunity employer. We welcome all applicants and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Job Summary

The Technical Support Engineer (TSE) is a technical, escalation‑focused role responsible for advanced troubleshooting, environment validation, and root cause analysis across application, endpoint, and network layers. This role supports complex customer issues that require deeper technical investigation beyond standard product workflows.

The TSE role requires strong foundational endpoint and operating system troubleshooting skills aligned to CompTIA A+ level knowledge (or equivalent), along with networking fundamentals aligned to CompTIA Network+ level knowledge (or equivalent). The Support Engineer differentiates product defects from environmental, endpoint, and network‑related causes and provides complete diagnostic evidence prior to escalation to Engineering or Product teams.

Essential Duties & Responsibilities

• Act as an escalation point (L2/L3) for complex technical issues raised by Product Support Representatives (PSRs).
• Conduct detailed endpoint diagnostics, including OS configuration, workstation requirements, drivers, resource utilization, and client-side dependencies.
• Troubleshoot network and connectivity issues affecting application performance, including DNS, ports, firewall rules, latency, and packet loss.
• Analyze logs, system outputs, and telemetry to identify root causes across applications, environment, and infrastructure layers.
• Validate customer environments prior to escalation, ensuring complete reproduction steps, logs, and diagnostic details are documented.
• Participate in Sev1 and Sev2 incident response efforts, including incident bridge calls, as required.
• Maintain end-to-end ownership of escalated cases through resolution, providing timely and accurate updates to stakeholders and customers.
• Identify recurring issues and contribute to long-term resolution through documentation, knowledge sharing, and collaboration with Product and Engineering teams.

Knowledge & Technical Requirements

• Demonstrated troubleshooting competency aligned to CompTIA A+ (or equivalent), including:
• Endpoint hardware and software troubleshooting
• Windows operating system fundamentals
• Basic security and operational procedures
• Structured problem isolation and diagnostic methodology
• Demonstrated networking competency aligned to CompTIA Network+ (or equivalent), including:
• TCP/IP fundamentals
• DNS concepts and resolution issues
• Basic routing and switching concepts
• Firewall, port, and connectivity diagnostics
• Experience supporting Windows and Linux server environments.
• Working knowledge of LAN/WAN technologies and firewall concepts as used in customer environments.
• Experience using remote diagnostic tools and executing structured diagnostic workflows prior to escalation.
• Ability to clearly document technical findings and communicate root cause analysis to both technical and non‑technical audiences.

Experience & Qualifications

• 3–5 years of experience in technical support, systems support, or infrastructure‑focused troubleshooting roles.
• Experience supporting SaaS or cloud‑hosted applications preferred.
• CompTIA A+ and/or CompTIA Network+ certifications preferred; equivalent demonstrable knowledge and experience accepted.

Working Conditions

• Participation in incident response or escalation activities outside normal business hours may be required as needed.