Engineering Village Jobs in Pinellas Park Florida

Role – Technical Writer (Engineering)

Salary – $75,000+ per annum

Type – Full-time, Permanent

Location – St. Petersburg, FL

A leading manufacturer of automated packaging equipment is looking to hire a technically capable Technical Writerto support the creation and management of machine documentation. This role is ideal for someone with an engineering or manufacturing background who can confidently interpret technical information and produce clear, structured documentation for both internal teams and end users.

The Technical Writer will work closely with engineering and production teams to ensure all manuals and supporting materials accurately reflect machine design, operation, and maintenance requirements.

The Technical Writer will have the following attributes:

• Degree in Engineering, Technical Communication, Industrial Technology, or a related field; alternatively, equivalent hands-on experience within manufacturing or technical documentation.
• Experience producing documentation within an industrial or machinery-based environment.
• Ability to read and interpret engineering drawings, BOMs, and assembly documentation.
• Proficiency with SolidWorks or similar CAD platforms.
• Strong working knowledge of Microsoft Office, particularly Word.
• Clear written communication skills with strong attention to detail.
• Organized and capable of managing multiple documentation projects simultaneously.
• Spanish language skills are beneficial but not essential.

The Technical Writer's role will involve:

• Producing and maintaining machine manuals covering installation, operation, and servicing.
• Generating parts lists and structured technical content from engineering documentation.
• Supporting internal departments with work instructions and procedural documentation.
• Updating materials to reflect product changes and continuous improvement initiatives.
• Spending time on the production floor to review equipment and validate documentation accuracy.

For more information about this Technical Writer opportunity, please apply, or email Jack Smillie at for further details.

Many thanks,

Premier Group

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure: Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

What You'll Do

*During the internship you may choose the area to focus on...

Application Testing & Quality Assurance

• Design and execute comprehensive test plans for our healthcare portal
• Perform manual testing across web applications, APIs, and integrations
• Identify and document bugs, usability issues, and edge cases
• Test healthcare compliance features (HIPAA, document security, audit trails)

Test Automation Development

• Build automated test suites using modern testing frameworks
• Develop API testing scripts for healthcare data integrations
• Create performance testing scenarios for document upload/processing
• Implement continuous testing pipelines with CI/CD integration

AI/ML Quality Support

• Collaborate with our AI team on document processing accuracy testing
• Help validate machine learning models for healthcare document extraction
• Design test datasets for training and validation of AI systems
• Analyze and report on AI/ML model performance and data quality

Data Engineering Quality Assurance

• Develop data quality monitoring and validation processes
• Create automated checks for data integrity across MongoDB systems
• Build dashboards and alerts for data quality metrics
• Support ETL pipeline testing and validation

Process Improvement & Strategy

• Analyze current QA processes and identify optimization opportunities
• Research and recommend new testing tools and methodologies
• Participate in technical decision-making and sprint planning
• Document QA best practices and create team knowledge base

What We're Looking For

Required Qualifications:

• Currently pursuing or recently completed degree in Computer Science, Engineering, or related field
• Strong understanding of software testing principles and methodologies
• Experience with at least one programming language (Python, JavaScript, Java, etc.)
• Basic knowledge of databases (SQL/NoSQL) and API testing
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work in a collaborative environment

Preferred Qualifications:

• Experience with test automation frameworks (Selenium, Pytest, Jest, etc.)
• Knowledge of healthcare IT, compliance requirements, or regulated industries
• Familiarity with cloud platforms (AWS) and DevOps practices
• Experience with data analysis, ETL processes, or machine learning
• Previous internship or project experience in QA/testing roles

Technical Skills We'd Love to See:

• Testing Tools: Selenium, Postman, Jest, Pytest, Cypress
• Programming: Python, JavaScript, SQL
• Databases: MongoDB, SQL databases
• Cloud/DevOps: AWS, Docker, CI/CD pipelines
• Data Tools: Pandas, data validation frameworks
• Version Control: Git, GitHub

What You'll Gain

Professional Development:

• Real Impact: Your work directly affects a production healthcare platform used by hospitals
• Mentorship: Work closely with senior engineers and receive structured feedback
• Healthcare Domain Knowledge: Learn about healthcare compliance, accreditation, and regulatory requirements
• Enterprise Technology: Gain experience with production-grade systems, security, and scalability

Technical Skills:

• Advanced testing methodologies and automation frameworks
• Healthcare data processing and compliance requirements
• AI/ML model testing and validation techniques
• Data engineering and quality assurance practices
• Modern DevOps and CI/CD practices

Career Opportunities:

• Immediate Value: Potential upfront equity compensation based on qualifications
• Strong potential for full-time conversion based on performance
• Network with healthcare technology professionals
• Portfolio of real-world healthcare technology projects
• Experience that's highly valued in the growing healthtech sector

Our Tech Stack

• Frontend: React, Modern CSS
• Backend: Node.js, TypeScript, Python, RESTful APIs
• Database: MongoDB, with future SQL integrations
• Cloud: AWS (EC2, S3, Lambda, RDS)
• AI/ML: Document processing, natural language processing
• Security: HIPAA compliance, encryption, audit logging
• DevOps: Docker, GitHub Actions, automated testing

Compensation & Equity

• Base Position: Unpaid educational internship
• Equity/Stock Compensation: Available upfront based on applicant qualifications and experience level

Our Hiring Process

We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:

1. Initial Screening Call We'll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.
2. Technical Interview We'll have an in-depth discussion about your experience and explore related technical concepts. You should be prepared to walk through every aspect of quality assurance as it pertains to your resume.

Ready to apply? We look forward to hearing from you!

MedLaunch is an equal opportunity employer committed to diversity and inclusion.

About Us

We’re continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You’ll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure

Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

About the Role

We’re hiring for an AI Engineer. To be considered, you must have a deep expertise in a focus and some knowledge of the latter.

Requirements

• Deep specialization in one of these areas: Agentic AI (Claude Agent SDK, MCP Servers, Tool Use) + Node.js/TypeScript + AWS + RAG

• Strong understanding of modern practices and version control (Git)

• Ability to work collaboratively within a specialized team structure

• Passion for building production-ready, scalable systems

Nice to Have

• Experience working in team environments with separated responsibilities

• Understanding of production AI deployment

• Experience with Claude Code, MCP server development, or agentic AI frameworks

• Previous experience with healthcare or regulated industries

What You’ll Build

• Agentic AI systems: Autonomous agents using Claude Agent SDK, MCP servers, and tool use for domain-specific workflows, combined with RAG for knowledge retrieval via Bedrock

• Node.js API services: Production AI inference endpoints and services integrated into our existing Node.js/MongoDB platform + Voyage AI vector database management

• AWS AI services: Lambda-based inference, Bedrock integration

• Semantic search & MCP integrations: Knowledge extraction and contextual Q&A systems using S3 Vectors, Mongo DB Atlas and OpenSearch (hybrid search), exposed via MCP servers for agent consumption

Key Responsibilities

• Conduct exploratory data analysis to identify patterns in complex healthcare datasets

• Build agentic AI systems using Claude Agent SDK, MCP servers, and tool use, alongside RAG pipelines with AWS Bedrock and vector databases

• Manage vector databases: Mongo DB/S3 Vectors

• Develop document processing pipelines for text extraction and analysis

• Create production Node.js services for real-time AI inference, integrated with our MongoDB data layer

• Implement semantic search and knowledge extraction from document repositories

• Design Lambda-based inference systems on AWS

• Integrate LLMs via agentic frameworks (Claude Agent SDK, MCP) for domain-specific autonomous workflows and Q&A systems

• Develop ETL processes for external data sources and APIs

Required Qualifications

Candidates must meet all Core Qualifications.

Core Qualifications

• Node.js/TypeScript programming skills

• Git for version control

• Understanding of deployment and production systems

• Collaborative development workflows

AI/ML Development

• Experience building production AI services in Node.js/TypeScript

• 1+ years with AWS services (Lambda, Bedrock, S3, EC2) and agentic AI frameworks (Claude Agent SDK, MCP servers, tool use)

• RAG development experience with vector databases

• NLP/Document processing expertise (text extraction, classification, information retrieval)

Nice to Have

• Healthcare or regulated industry experience

• Experience with Claude Code and agentic development workflows

• Experience with Hugging Face transformers and LLMs

• MongoDB experience and familiarity with aggregation pipelines

• Time-series forecasting and anomaly detection

• Advanced statistical modeling (survival analysis, propensity scoring)

• Knowledge of data privacy and compliance frameworks

Technical Stack

AI/ML Development: Node.js/TypeScript, AWS (Bedrock, Lambda, S3, EC2), Agentic AI (Claude Agent SDK, MCP Servers, Tool Use, Claude Code), MongoDB, Vector Databases (S3 Vectors, OpenSearch), NLP libraries (sentence-transformers), Git

Our Hiring Process

We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:

Initial Screening Call

We’ll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.

Technical Challenge (issued on case by case basis)

You’ll receive a real-world technical challenge to complete within a specified timeframe. We encourage you to leverage all available resources—including AI tools, documentation, and libraries—just as you would in a production environment. This reflects how we actually work and allows you to showcase your problem-solving approach.

Technical Interview

We’ll have an in-depth discussion about your solution and explore related technical concepts. You should be prepared to walk through every aspect of your submission—explaining architectural decisions, code logic, trade-offs, and potential improvements. Whether you wrote the specific code section manually or generated it with AI assistance, you must demonstrate complete ownership and understanding of the entire codebase. This is a production-level assessment: we expect you to discuss, debug, and defend your work as if it were going live tomorrow.

We’re looking for engineers who can think critically, adapt their approach, and truly understand the systems they build—not just those who can generate code.

Ready to apply? We look forward to hearing from you!

MedLaunch is an equal opportunity employer committed to diversity and inclusion.

About the Role

We are seeking a Backend Engineer to help build and maintain the backend services and API’s that power our proprietary AI SaaS CRM and LMS platforms.

You will work directly with our CTO, collaborate with the engineering team, and partner closely with our Product Manager to design, implement, and maintain scalable backend systems.

Our backend services are built primarily with:

• NestJS (TypeScript)
• Python
• Deployed across multiple AWS environments

This is a hands-on backend engineering role focused on API development, cloud deployment, distributed systems, and production-grade reliability.The role has meaningful ownership - not just ticket execution.

What You’ll Do

• Work directly with the CTO on backend design and implementation decisions
• Partner closely with a Product Manager on sprint planning, backlog grooming, translating product requirements into technical solutions, and prioritizing customer-impacting improvements
• Design, build, and maintain backend API services using NestJS (TypeScript)
• Build and support backend services in Python
• Develop and maintain production-grade RESTful APIs
• Contribute to multi-environment deployments across AWS
• Use Terraform to manage our IAC
• Work with CI/CD workflows and structured deployment procedures
• Follow and contribute to engineering documentation including development guidelines, environment configuration standards, security practices, and versioning and changelog management
• Implement and support asynchronous and event-driven systems
• Write clean, maintainable, well-tested code
• Participate in code reviews and maintain high engineering standards
• Debug and resolve production issues across distributed cloud environments

What We’re Looking For (Required)

• 5+ years of backend engineering experience
• Strong proficiency in TypeScript and experience with NestJS
• Strong proficiency in Python
• Experience designing and implementing RESTful APIs
• Experience deploying and maintaining applications in AWS
• Familiarity with multi-environment deployments (dev, staging,UAT, production)
• Experience working with CI/CD pipelines
• Experience with relational databases (PostgreSQL)
• Familiarity with Docker or containerized workflows
• Experience working in GitHub-based workflows in a collaborative environment (pull requests, code reviews, branching strategies, and issue tracking)
• Comfortable working in an agile environment with JIRA and Monday
• Strong communication and problem-solving skills
• Experience building SaaS or multi-tenant platforms

Nice to Have / Strong Plus

• Familiarity with C# & C++
• Experience with Dentrix, OpenDental, or other dental integration PMS’s
• Experience building a greenfield SaaS or B2B software
• Experience with building on a Healthcare platform
• Familiarity with AI-enabled products or LLM integrations
• Experience with Redis or caching strategies
• Experience integrating third-party APIs

Why This Role Is Different

• Direct collaboration with the CTO on backend system design
• Close partnership with Product Management
• Opportunity to help shape a modern, AI SaaS platform for the healthcare industry

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

• 
  
• Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule and within budget.
  
• Follow written work instructions.
  
• Work under minimal supervision on duties and tasks that are frequently non-routine, adapting procedures, techniques, tools, materials and/or equipment to meet special needs.
  
• May perform more detailed task that require deeper knowledge and experience in the specified processes and procedures.
  
• Rely on experience and judgment to plan and accomplish assigned goals.
  
• Able to effectively communicate with other functional departments, such as Engineering, Purchasing, Manufacturing, Engineering, Quality, and Sales departments
  
• Resolve most questions and problems, referring only the most complex issues to higher levels
  
• Serve as a resource to others in the resolution of complex problems and issues
  
• Be a self-starter and demonstrate good decision making ability
  
• Must maintain a safe work environment by adhering to all safety procedures including those which govern the handling of materials, chemicals, tools, and equipment (WHMIS)
  
• Proper use of required PPE
  
• May periodically assist in orienting and training lower level employees
  
• May participate in LEAN Events, \"Six S\" activities, action teams etc.
  
• Support, communicate, reinforce and defend the mission, values and culture of the organization
  
• Perform advanced-level assembly functions, which may include: prep, mechanical, harness, cable, printed circuit board sub-assemblies, spray application, and inspection, typically working from models and/or drawings, within Production
  
• May perform soldering and installation of components to contract specifications, using a wide range of tools and equipment
  
• Interpret blueprints, Process Flow Instructions and other written or verbal instructions
  
• Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule, within budget and to SPC standard practices
  
• Must be trained across all assembly stages, work w/Engineering to build 1st articles by interpreting print/specification with no process provided and the ability to interpret/assemble all units in dept
  
• If required, perform all aspects of inspection: in-process, final and source; allocate partial points - 3 points in-process - 3 points final - 4 points source
  

• High school diploma or GED with a minimum of 2 years of experience in specialty area e.g. welding, tool making
  

We are seeking a motivated and talented Process Engineer to join our team in developing and manufacturing lifesaving sterile drug products such as pre-filled syringes, vials, cartridges, and autoinjectors. The Process Engineer plays a critical role in designing, scaling up, and optimizing manufacturing, labeling, and packaging processes in compliance with current Good Manufacturing Practices (cGMP).

The Process Engineer will work with advanced equipment, including automated/robotic fillers, filtration and purification systems, sterilizers, isolators, and supporting utilities such as HVAC, steam, compressed air, and USP-quality water systems. The role also involves troubleshooting, process improvement, and collaboration with vendors and cross-functional teams.

Responsibilities:

• Design facilities, process equipment, and utilities to support next-generation medicinal products and technologies.
• Attend review meetings; review and approve user requirement specifications, design specifications, functional specifications, and qualification protocols.
• Attend Factory Acceptance Tests (FAT) to ensure equipment and machinery perform as expected.
• Support formulation, manufacturing, filtration, sampling, and in-process testing of sterile drug products using advanced equipment and instruments.
• Set up, operate, and validate sterile fill robots, automation systems, and software.
• Operate, maintain, and validate mixing equipment such as magnetic drive mixers.
• Collaborate with formulation scientists on drug development and experimental design.
• Define and control critical process parameters to ensure consistent product quality.
• Develop manufacturing processes to eliminate contamination and ensure product safety.
• Operate and validate steam sterilizers and perform sterilization qualification studies.
• Prepare and review regulatory submissions (NDAs/ANDAs and CMC Module 3).
• Design and validate terminal sterilization processes.
• Ensure all critical activities comply with SOPs, protocols, and regulatory standards.

Qualifications:

• Bachelor’s degree in Chemical Engineering, Pharmaceutical Engineering, or Pharmacy with an engineering background.
• Strong verbal and written communication skills with attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Skilled in troubleshooting equipment and performing complex system tests.
• Familiarity with automation, motion control, pneumatics, and reading P&IDs and schematics.
• Willingness to work in a GMP manufacturing environment, including aseptic cleanrooms and shift operations.
• Eagerness to learn and adapt to new technologies and workflows.

Job Type: Full-time

FK Instrument is seeking a skilled and detail-oriented Manufacturing Estimator to join our growing team. This role is responsible for evaluating customer RFQs, developing efficient manufacturing plans, and preparing accurate, competitive cost estimates for precision machined components.

You’ll play a critical role in securing new business while ensuring projects are quoted profitably and aligned with our shop capabilities. This position works closely with engineering, production, and supply chain teams in a fast-paced, precision-driven environment.

What You’ll Do

• Review customer RFQs, blueprints, and 3D CAD models to assess manufacturability and define project scope
• Develop efficient manufacturing process plans, including operation sequencing
• Estimate setup times, cycle times, labor, and machine utilization using CAM software and historical data
• Prepare detailed cost estimates covering materials, labor, machine time, tooling, outside services, and overhead
• Source pricing for raw materials and subcontracted services (heat treating, plating, grinding, finishing, etc.)
• Identify manufacturing risks (tight tolerances, complex geometries, difficult materials) and incorporate into estimates
• Collaborate with engineering, manufacturing, and operations to ensure alignment with shop capabilities and capacity
• Solicit and evaluate vendor and subcontractor quotes
• Track awarded jobs by comparing estimated vs. actual costs and lead times to improve accuracy
• Monitor and analyze KPIs such as quote turnaround time and win rates to drive continuous improvement
• Maintain accurate records of quotes while ensuring confidentiality of customer and company data

What We’re Looking For

• 3–5+ years of hands-on CNC machining experience (setup and/or programming)
• Experience with ERP/estimating systems and CAD/CAM software (e.g., SolidWorks, Mastercam)
• Strong understanding of machining processes, tooling, and materials
• Ability to read and interpret complex blueprints and GD&T with a high level of accuracy
• Experience factoring in material lead times, supply chain constraints, and cost fluctuations
• Strong organizational skills with the ability to manage multiple quotes under tight deadlines
• Excellent communication skills and ability to collaborate across teams

Additional Requirements

• Pre-employment drug screening required

Why FK Instrument

• Growing company with strong investment and opportunity for impact
• Collaborative, team-oriented environment
• Work on complex, high-precision components across industries
• Opportunity to directly influence business growth and success

FK Instrument Co, LLC is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Packaging Quality Assurance Manager

About the Role

CMI is seeking an experienced Packaging Quality Assurance Manager to lead our packaging quality and compliance initiatives across our supplier network and distribution operations. This role ensures that all packaging materials supplied to our customers meet the highest standards of safety, performance, and regulatory compliance.

The Packaging QA Manager will play a key role in strengthening CMI’s quality systems, supporting supplier performance, and maintaining compliance with industry standards such as BRCGS. This position works cross-functionally with procurement, operations, logistics, and customers to ensure consistent quality across CMI’s packaging portfolio.

Key Responsibilities

The Packaging QA Manager will be responsible for developing, implementing, and continuously improving CMI’s packaging quality management systems. This includes establishing testing protocols, performance specifications, and validation processes for packaging materials across multiple substrates including paper, plastic, foam, and molded fiber.

Key responsibilities include:

• Managing packaging quality standards across CMI’s supplier network and distribution operations
• Supporting and maintaining BRCGS certification, including documentation control, audit preparation, and corrective action management
• Overseeing packaging qualification and performance testing, including ISTA, ASTM, and other relevant standards
• Investigating quality issues, conducting root cause analysis, and implementing corrective and preventive actions (CAPA)
• Partnering with procurement and supplier partners to ensure packaging materials meet specifications and regulatory requirements
• Supporting new packaging launches and customer programs by validating product performance prior to commercialization
• Maintaining supplier quality programs, including audits, certifications, and performance scorecards
• Working cross-functionally with operations, logistics, and customer teams to resolve packaging-related issues and ensure customer satisfaction
• Developing and maintaining quality documentation, specifications, and testing records

Qualifications

• Bachelor’s degree in Packaging Engineering, Packaging Science, Quality Assurance, Supply Chain, or a related technical field
• 5+ years of experience in packaging quality, supplier quality, or packaging engineering
• Experience working with packaging materials such as corrugated, paper cups, flexible packaging, rigid plastics, molded fiber, or foodservice packaging
• Familiarity with BRCGS, GMP environments, and food or foodservice packaging standards preferred
• Knowledge of packaging testing methods including ISTA, ASTM, and material performance validation
• Experience with quality tools such as FMEA, SPC, 8D, and root cause analysis
• Strong communication and cross-functional leadership skills

What We Offer

• Competitive compensation
• Full benefits package including medical, dental, and vision coverage
• 401(k) retirement plan with company participation
• A collaborative and entrepreneurial environment
• The opportunity to play a key role in strengthening quality systems at a growing packaging and supply chain company

Project Manager, Client Services Basic Hat

**This is a hybrid position that is based out of Clearwater, FL

Purpose

The Project Manager Client Success, ensures the continuous and successful delivery of all

client initiatives, ranging from high-level projects to daily requests and product adoption. They

act as the "engine" of the account, managing backlogs and team capacity to ensure frictionless

commerce, successful project delivery and long-term account health

Job Duties and Responsibilities

● Lead the ongoing prioritization of all client requests, including support tickets,

enhancements, and maintenance tasks, ensuring the team is always working on the

highest-value items

● Manage the capacity of technical specialists to prevent bottlenecks and ensure a steady

flow of deliverables across both project and non-project workstreams.

● Collaborate daily with the Client Success Manager (CSM) to align technical delivery with

the broader account strategy and client business goals.

● Identify recurring friction points in the delivery process and implement workflow

adjustments to improve team efficiency and client satisfaction.

● Develop and manage project plans for successful completion of projects in coordination

with Client Success Manager and clients.

● Coordinate internal/external stakeholders and resources for timely completion of tasks

and milestones

● Set deadlines, assign tasks (internal and client stakeholders), and monitor progress of

projects and other deliverables

● Track written approvals & sign-off of Level of Effort, design/requirements, and

acknowledgements

● Escalate delays, risks, and issues internally as needed (Support issues, project delays,

etc.)

● Report on project status and closure to Operations Director

● Maintain project/task management tools (Jira, Confluence, Smartsheet, Google Docs

and Excel, etc.)

● Lead calls with VIP clients and communicate with C-level execs

The Project Manager’s first escalation point is to the Client Success Manager if a project or task

is appearing to fall behind schedule. The PM can also use their judgement and has the right to

escalate to Operations Director, Technical Director, VP Operations, another applicable VP,

and/or the CEO as they see warranted to get assistance when needed.

Summary

The Project Manager acts as a Delivery Manager, driving the continuous flow of both dedicated

projects and ongoing business/technical requests to ensure client success. They partner with

Client Success Managers to prioritize client queues and resource allocation, maintaining high quality

service and frictionless commerce. Their primary goal is to lead communication and manage throughput to ensure the overall health and growth of the client account