Key Account Manager

Key Account Manager | Elk Grove Village, Illinois | $100,000 + bonus

The role is responsible for managing and growing strategic customer relationships within the import and export freight forwarding division. This role serves as the primary point of contact for high-value clients, ensuring service excellence, driving account growth, and coordinating cross-functional logistics operations.

What We Offer

• Competitive base salary of $100,000 plus bonus potential
• Comprehensive benefits package (medical, dental, vision, 401k)
• Opportunities for career growth within a global organization
• Dynamic and collaborative work environment

Key Responsibilities

• Manage a portfolio of key accounts, acting as the main liaison between clients and internal teams
• Develop and maintain strong, long-term client relationships to ensure high customer satisfaction and retention
• Identify opportunities to grow existing accounts through additional services and solutions
• Coordinate import and export shipments across air, ocean, and ground modes
• Work closely with operations, pricing, and customer service teams to deliver seamless logistics solutions
• Monitor shipment performance, resolve service issues, and proactively communicate updates to clients
• Prepare and deliver business reviews, reporting on KPIs, service levels, and improvement initiatives
• Negotiate rates and contracts in collaboration with internal stakeholders
• Stay informed on international trade regulations, compliance requirements, and market trends

Qualifications

• 5+ years of experience in freight forwarding, logistics, or international transportation
• Strong knowledge of import/export processes, Incoterms, and global shipping practices
• Proven experience managing key accounts and driving revenue growth
• Excellent communication, negotiation, and relationship management skills