Engineering Village Database Jobs in Closter, NJ
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The Methadone Counselor position provides counseling to individuals receiving integrated substance abuse treatment and primary care services at the Substance Abuse Treatment Program.
Essential Functions:
• Comprehensive psychosocial.
• Instruct patients in program policies and procedures.
• Development, implementation, and review of treatment plans.
• Provision of substance abuse counseling to individuals, groups, and families. Counseling focusing on building motivation, educating, planning crisis intervention, relapse prevention and aftercare.
• Coordination of comprehensive services within the clinic for patients on counseling caseload.
• Monitoring of patients’ response to methadone medication treatment through individual counseling and toxicology review.
• Conduct vocational /educational and learning needs evaluation in psychosocial and ongoing as indicated. Provide referral as needed.
• Perform preliminary evaluation regarding mental health needs of patients on caseload (i.e. presence of psychiatric symptoms, suicidality, homicidality etc.)
• Evaluate patient eligibility for entitlements (Public Assistance, SSI, Medicaid etc.) Refer patients to appropriate agencies when indicated.
• Enter patient data into HRA/STARS computerized database.
• Acts as liaison between patient and outside agencies
• Attend regularly scheduled meetings. i.e. IDC’s, staff meetings, morning reports, case management meetings, and other team meetings determined to be necessary.
• Maintains required records on patients and updates progress notes as required. Ensures clinical chart contains necessary information regarding patient’s status and other information required by the program policies and regulatory agencies. Completes all required forms and treatment plans.
• Assist patients with referral to other services and agencies determined to be necessary to the recovery process (i.e. shelters, detox units, legal counsel, etc.)
• Give case presentations in supervision, IDC meetings, daily reports.
• Ensure all counselor specific billable services are billed and perform follow-ups to billing (delinquent payments, obtaining information required to bill, confirming and updating billing information, etc.)
• Attendance at seminars, trainings and grand rounds which are determined to be important to staff development.
• Counselors will directly supervise the collection of toxicology samples for all patients as required by federal and state regulations.
• Meet with family members, significant others and outside providers as determined to be necessary and appropriate for clinical management and care.
Qualifications:
• One year’s work experience as an addiction’s counselor (preferably with methadone clients) and a BA or BS degree required. CASAC or license in social work, mental health counseling or a related field is also required.
• Twelve core functions of counselors
• Knowledge of governmental, private and community programs and entitlements available to patients, familiarity with various state and federal regulations
• Knowledge of computer software
• Experience with recognizing signs of neglect or abuse of children, adults or elderly
The hours for this position are Monday - Friday 10:00 am – 6:30 pm.
This is a 100% grant funded position.
Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
The Commercial Sales Manager is responsible for leading a team of professional sales consultants who are effective at building the Pella brand within the commercial industry in New York and New Jersey. Achieve group sales goals through coaching and developing team member skills in relational selling techniques throughout all active Pella product offerings. Model market expertise and business partner relationships with customers. Grow market share through continually reinforcing proactive development of new customer relationships. Coach and develop value selling and accuracy skills to deliver contribution margin goals and error control needed to ensure profitability. Develop team commitment to continually strive for 100% “Very Satisfied” customers.
The Commercial Sales Manager’s (CSM) primary duty is developing an effective sales team. The CSM is required to spend 70-80% of their time each workweek in the field with sales consultants observing and coaching effective sales skills. The territory includes Northern New Jersey, New York City, and Staten Island.
What Pella has to offer:
- Unlimited mileage reimbursement
- Medical, dental, vision benefits
- 401k with company match
- 20 paid vacation days
- 9 paid holidays
- Sick and personal leave paid days
- Company paid short- and long-term disability insurance
- Company paid life insurance
- Employee assistance program
- Employee discount
This position offers a total target compensation range of $140,000 to $178,000 annually. This includes a base salary plus an uncapped target sales incentive bonus. Actual compensation within this range will depend on skills, experience, and performance.
Responsibilities/Accountabilities:
- Achieving team sales and customer satisfaction goals and objectives.
- Growing market share through sales consultant networking, lead and referral generation.
- Achieving team profitability goals through building value and strategic discounting with error-rate control.
- Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
- Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
- Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.
- Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
- Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
- Ensuring sales consultants’ quotes and orders accurately follow the Commercial Selling Process.
- Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement.
- Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement.
- Evaluating performance and providing appropriate coaching and training as necessary.
- Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.
- Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
- Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
- Interacting with Accounts Receivable department to address any potential billing/payment issues of customers.
- Assisting Sales GM with developing marketing tactics and events.
- Assisting in the development of annual budgets and monthly forecasts.
- Developing presentations to communicate progress to a variety of Pella audiences.
- Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.
Skills/Knowledge
- Coach sales consultants to:
- Meet and engage with prospective customers and demonstrate insight selling techniques
- Provide superb customer service and generate referrals through existing customers
- Develop partnerships with other business that serve the same customers
- Create a sense of trust and reliability with internal team and customers
- Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
- Works collaboratively with Pella team members and customers
- Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs
- Demonstrates strong problem-solving skills and work ethic
- Demonstrates confidence balanced with humility
- Ability to persevere through sales challenges and setbacks
- Ability to motivate and persuade others in order to influence change and shift paradigms
- Seeks out internal experts and utilizes their knowledge
- Able to accurately read, interpret and take-off blueprints
- Exercises independent decision making; working well without close supervision but always keeping their manager informed
- Focused on details and follow through
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Professional Skills
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
Reasoning Abilities
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Physical Demands
While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.
Travel
The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.
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What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Overview:
The Director of Warehouse Operations is responsible for the strategic leadership, execution, and continuous improvement of all inbound, outbound, and inventory management functions across warehouse and distribution operations. This role drives operational excellence in a high-volume food manufacturing and distribution environment, ensuring product integrity, regulatory compliance, cost efficiency, and on-time delivery performance.
The Director partners cross-functionally with Manufacturing, Transportation, Procurement, Quality Assurance, Food Safety, Finance, and Sales to align warehouse operations with overall business objectives. This leader oversees workforce planning, budgeting, capital investments, systems optimization, and performance metrics, while fostering a culture of safety, accountability, and continuous improvement.
The role requires deep expertise in food safety standards, inventory control, cold chain management, and regulatory compliance, along with strong leadership capabilities to develop high-performing teams and scalable operational processes.
Responsibilities:
Strategic Planning and Management:
•Develop and implement warehouse operations strategies aligned with the company’s goals.
•Oversee the planning and execution of warehouse processes, package selecting and shipping
•Monitor and analyze operational metrics to identify areas for improvement and cost reduction.
•Direct and improve warehouse functions, ensuring efficient, safe, and streamlined operations
•Oversee the use of warehouse management systems, inventory controls, and safety protocols to support operational goals and maintain high standards
•Assess current and future operational risks locally, and translate those into strategies, capabilities, best practices, and key performance indicators (KPIs)
Leadership and Team Development:
•Lead, mentor, and develop a team of warehouse managers, supervisors, and staff.
•Foster a positive and collaborative work environment.
•Conduct performance reviews and provide feedback to staff to support their growth and development.
Inventory Management:
•Collaborate with Inventory Control team to ensure accurate inventory control and management.
•Support the implementation inventory tracking initiatives and the execution of cycle counts.
•Collaborate with procurement and sales teams to maintain optimal inventory levels and maximize fulfillment rates.
•Collaborate with Slotting team to ensure optimal prime location configuration and reduce off-cycle product selection
Safety and Compliance:
•Partner with Safety leadership to ensure compliance with all safety regulations and company policies.
•Implement and monitor safety protocols to maintain a safe working environment.
•Conduct regular safety training and audits.
Continuous Improvement:
•Identify and implement process improvements to enhance efficiency and productivity.
•Partner with Engineering team to explore and/or utilize technology and automation to streamline operations.
•Lead initiatives to reduce operational costs and increase profitability.
Budgeting and Financial Management:
•Develop and manage the warehouse operations budget
•Responsible for inbound and outbound activities
•Monitor expenditure and implement cost control measures.
•Provide regular financial reports and analysis to senior management
Required Qualifications:
•Bachelor's degree in, Business, Supply Chain Management, Engineering or a related field (Master's degree a plus).
•10+ years proven experience in a senior management role within Warehouse Operations or supply chain management.
•Intellectually curious
•Strong leadership and team management skills, with a track record of building and motivating high-performing teams.
•Exceptional problem-solving and decision-making abilities.
•Proficiency in inventory management software and Microsoft Office Suite.
•Familiarity with industry-specific regulations and compliance requirements
•Strong analytical and data-driven decision-making skills.
•Excellent communication and interpersonal skills to build strong relationships with peers and stakeholders.
Work Environment:
•Ability to work in climate-controlled Warehouse environment.
•Travel as needed 10%.
•Ability to work extended hours as needed
•Ability to work weekends and holidays as needed
Top Skills
- Project Management: Strong organizational and multitasking skills to manage multiple campaigns and stakeholders effectively.
- Data-Driven Decision Making: Proficiency in analyzing performance metrics and using insights to optimize campaigns.
- Communication & Collaboration: Excellent verbal and written communication skills to coordinate with cross-functional teams and craft compelling notification content.
Summary
The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.
Job Responsibilities
Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
Present and explain proposals, reports and findings to clients.
Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.
Confer with management, production and marketing staff to discuss project specifications and procedures.
Review and recommend or approve contracts and cost estimates.
Skills
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Ability to work independently and manage one's time.
Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
Education/Experience
Bachelor's degree in business administration or a related field.
PMI or PMP certification preferred.
Key Responsibilites/Requirements
5-7 years experience required.
Key Responsibilities
- Strategy & Planning: Develop and implement a comprehensive push notification strategy aligned with business goals, user segmentation, and personalization.
- Execution & Optimization: Oversee the end-to-end process of push notification campaigns, including content creation, A/B testing, scheduling, and performance tracking.
- Cross-functional Collaboration: Work closely with marketing, product, engineering, and design teams to ensure seamless execution and alignment with broader app initiatives.
- Data Analysis & Reporting: Monitor KPIs (open rates, click-through rates, conversion rates) and leverage insights to refine strategies and improve performance.
- Compliance & Best Practices: Ensure all push notifications adhere to industry best practices, privacy regulations, and company policies.
- Bachelors degree in Marketing, Business, Communications, or a related field.
- 5+ years of experience in digital marketing, product management, or a related role, with at least 2 years focused on push notifications or mobile app engagement.
- Experience with push notification platforms (e.g., Firebase, Braze, OneSignal).
- Familiarity with user segmentation and personalization techniques.
- Knowledge of A/B testing methodologies and tools.
- 9-month contract (project based) but with a high chance of extension
- 40-hours, M-F
- Benefits: (health, dental, vision, PTO, 401k - no match).
- Pay: $70-$76/hr
- Hybrid - 3 Days onsite, 2-days remote
The Associate Product Manager will help deliver new apps/CTV features and workflow improvements that enhance how audiences discover, consume, and engage with content This role partners closely with Product, Engineering, Design, Data/Analytics, and Editorial to support the development of high-quality digital experiences—such as site navigation, content discovery, search, homepage and subscriber experiences, templates, and performance improvements that improve usability, workflows and business outcomes
Job Responsibilities
- Collaborate with cross functional teams to align on features and functionality
- Assist in gathering product requirements, writing user stories and prioritizing the product backlog
- Assist in product testing, feedback gathering and ensuring product quality
- Writing bug tickets/prioritizing it in the other bullets
- 1–3 years of experience as a business analyst or related role, such product management, project management, or scrum master
- Ability to break down problems, define requirements, prioritize tasks, and drive execution.
- Familiarity with app development concepts: user journeys, app design, and release cycles.
- Strong communication and organizational skills.
- Comfort working with data to inform decisions (basic analytics, funnels, conversion metrics, or A/B test results).
- Ability to write clear requirements (user stories, acceptance criteria) and collaborate closely with engineering/design.
- Experience with tools like Jira/Confluence, Figma
- Experience working in Agile/Scrum teams.
- Experience contributing to digital products on mobile apps, and familiarity with CTV or video-first experiences is a plus.
Job Description
The HSS Manager is responsible for developing, implementing, and sustaining health, safety, and security programs that protect employees, visitors, and contractors while ensuring compliance with Veolia HSS standards and all federal, state, and local regulations. This role conducts risk assessments, manages audits and inspections, delivers training, investigates incidents, and facilitates injury case management. Partners with Business Unit management and site leaders to implement behavioral-based safety programs, drive continuous improvement in safety culture, and provide HSS technical expertise for operations, new business pursuits, and project start-ups. Develops predictive analysis to identify critical risks and implements preventative actions. This role requires daily field presence to provide hands-on operational support, oversight, coaching, and direction for all HSS programs across assigned locations.
Primary Duties/Responsibilities:
- Develops, implements, and manages HSS policies, procedures, and program elements to improve supervisor and employee safety culture and behaviors in alignment with Veolia Standards.
- Collaborates with utility HSS leadership team to develop corporate HSS standards, assists in budget development and goal setting, and serves as mentor/resource for Project Safety Coordinators and liaison between Operations and HSS management.
- Develops HSS training resources and provides field coaching and training.
- Conducts risk assessments and develops HSS risk reduction plans to reduce injuries and incidents.
- Manages and conducts HSS audits, worksite inspections, and serves as subject matter expert in HSS disciplines (OSHA regulations, LOTO, JSA, Confined Space, PSM/RMP).
- Monitors, tracks, and delivers HSS training; develops training resources and provides field coaching to ensure compliance.
- Manages and conducts incident investigations for injuries, vehicle incidents, and other events; prepares investigation reports and coordinates with workers' compensation coordinators.
- Facilitates effective case management for employee injuries and assists in the management of workers' compensation claims.
- Develops and implements behavioral-based safety programs tailored to specific operational needs.
- Monitors and maintains HSS data, reviews OSHA logs, and provides periodic HSS reports to operational management.
- Assists Engineering and Operations departments with project review from a HSS perspective.
- Assist with Project Management related to HSS Initiatives.
Work Environment:
- Office environment with daily exposure to water and/or wastewater plant environment (exposure to chemicals and moving equipment), field visits with crews working on highway settings (traffic exposure), exposure to outside weather conditions (winter - summer).
- The noise level around heavy equipment and plant environments varies (hearing protection may be required).
Education/Experience/Background:
- Bachelor of Science Degree in Safety, Environmental Engineering, or equivalent.
- 5-7 years of related experience in HSS compliance.
- Work experience in the construction industry.
Knowledge/Skills/Abilities:
- Strong organizational, oral, written and interpersonal skills.
- Strong writing, coaching, and teaching skills.
- Ability to balance changing and potentially conflicting priorities.
- Ability to self-organize, prioritize and drive own work schedule.
- Ability to interact with all levels within the BU.
- Proficient knowledge of Google programs including Sheets, Docs, Gmail and Slides.
- Maintain specialized knowledge of safety regulations and industry consensus safety guidelines.
- Willing and able to work in the field with field staff evaluating, coaching and supporting safety, health, and security extensively.
- Must be available (24/7) to respond to & assist with HSS incidents or emergencies.
- Willing to work extended work schedules (as needed).
Required Certification/Licenses/Training:
- Must possess a valid driver's license.
- Desired, but not required, certifications include:
- Authorization by the OSHA Training Institute as an authorized instructor on OSHA Standards for general industry.
- CSP (Certified Safety Professional), or ability to acquire CSP designation.
- CHMM (Certified Hazardous Materials Manager) is a plus.
- Certifications issued by AWWA and other recognized industrial safety organizations on topics relevant to conducting specific safety training courses and responding to hazardous materials handling operations and chemical spill/release incidents.
Physical Requirements:
- Ability to wear all applicable Personal Protective Equipment.
Pay Range: $115,000 to $125,000 per year.
Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off
Eligible for up to 15% Annual Performance Bonus
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
About the Role:
We are seeking a Manufacturing Technical Engineer to deliver expert technical support, address complex technical challenges, and contribute to product development initiatives. This role works cross-functionally with internal teams and suppliers, leads customer trials, troubleshoots systems, and ensures all products align with customer specifications and requirements. Travel to customer and vendor sites is an essential component of this position.
Responsibilities:
- Lead product development projects for both existing and new customers.
- Collaborate with quality and process engineers to define and refine customer specifications.
- Design, develop, and execute test methods to verify product quality and ensure customer expectations are met.
- Coordinate and oversee on-site trials alongside production and quality teams.
- Evaluate customer needs and provide technically sound solution recommendations.
- Record and document trial processes and product parameters using MES, SAP, Excel, Mini-Tab, and other systems.
- Perform systems troubleshooting through deductive reasoning and technical expertise.
- Prepare precise, detailed, and customer-facing documentation.
- Deliver technical presentations and training sessions to customers and internal teams.
- Mentor employees to encourage professional growth and knowledge development.
- Represent Mondi at industry associations, including PSTC, TLMI, and CELAB.
- Address customer inquiries related to product safety, such as Proposition 65, REACH, and heavy metal content.
- Maintain and administer internal product specification systems within SAP.
- Travel to customer and vendor locations as required, occasionally on short notice.
- Assist in quality complaint investigations and conduct root cause analysis.
- Partner with suppliers to develop and optimize raw materials for product applications.
Requirements:
- Bachelor’s degree in process engineering, packaging technology, chemical engineering, or a related field (Master’s degree preferred).
- Minimum of 2 years’ experience in paper, packaging, or a similar industry.
- Background in data networks troubleshooting.
- Strong verbal, written, and interpersonal communication skills.
- Demonstrated ability to follow instructions and execute tasks effectively.
- Proficiency in Windows and Microsoft Office applications.
- Industry certification such as CTS preferred.
- Proven project management experience.
- Willingness to travel up to 10%.
This is a hybrid, W2 contract in Englewood Cliffs, NJ and includes PTO, and we offer medical and 401k benefit options. Must be willing and able to work on W2 without sponsorship. No C2C options.
Details
- Administer and support Jira, Confluence, and other Atlassian tools: permissions, schemes, workflows, custom fields, templates, dashboards, integrations
- Manage security and compliance across our business applications,( Azure AD), audit logging, environment strategy (dev/test/prod), and change control processes
- Manage integrations and data flows between applications (via APIs, webhooks, middleware) ensuring consistency, security, and reliability
- Act as the owner of the enterprise application stack: evaluate new SaaS tools, upgrades, and migrations (including Jira, Confluence, Smartsheet and emerging AI capabilities)
- Partner with functional stakeholders (PMO, engineering, product, design) to translate business needs into system configurations, optimizations, and automations
- Direct experience working with Atlassian Jira and Confluence
- Excellent oral and written communications; ability to adapt messaging for diverse audiences
- Industry experience in new/interactive digital media and publishing
- Experience in establishing Project Management processes in forming environments
- Strong problem-solving/facilitation skills
WHY WE NEED YOU
WAZER re-invents waterjet cutters. Our ground-breaking small-footprint waterjet cutters bring universal cutting with digital precision to every workshop, big or tiny. Creating such a unique product line was no easy feat, but since then we have proven the product and are scaling up!
We are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes. Tired of being just a cog in a larger process? Take ownership of your work and help bring this product to its many eager customers, while having an opportunity for career growth and development.
Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine operation rather than/in addition to experience with IT infrastructure or computer systems.
YOUR DAILY ROLE
- You’ll be communicating with customers and solving their issues.
- You’ll provide email, telephone and video technical support for customers in aspects such as hardware, software and workflow.
- You’ll document customer problems and the actions taken to solve them
- You’ll work with product development engineers to develop solutions for short term and long term problems
- You’ll develop proactive web support content to help users solve common issues you’ve seen repeatedly
- You will be integral in building up long term systems and procedures as we grow
- You’ll acquire market feedback from current and future customers through surveys and direct calls
MUST HAVE QUALIFICATIONS
- You must be a quick learner when it comes to mechanics
- You are a patient and thorough problem-solver and not a rash solution finder
- You have strong technical communication skills
- You have strong written communication
- You are a fast typer and very comfortable navigating the MS and Google suites
- You are a systematic and process oriented thinker and not solution minded
- You are comfortable communicating on the phone and via video platforms.
- You have strong social skills and can interact well with a wide variety of customers
- You are comfortable leading feedback sessions with other team members
- You enjoy a good brainstorm session
- You are well-organized and willing to work independently
- Ability to commute to Yonkers, NY Monday through Friday
NICE TO HAVE QUALIFICATIONS
- You have worked with CRM systems (zendesk, salesforce, etc)
- You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
- You can break down a system and identify what makes it work the way it does
- Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.
- Website Editing skills (squarespace blog pages)
- While it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!
COMPENSATION
This is an hourly position at $21-$25/hr, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.
LOCATION & ENVIRONMENT
We’ve located ourselves in Yonkers, NY. You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!