Engineering Structures Scimago Jobs in Maple Heights Ohio Remote

Software Implementation Specialist (Information Systems)

Insurance Systems | Agency Technology | AI & Automation

Are you a systems-minded problem solver who thrives on implementing and optimizing technology? Do you enjoy turning software into a strategic advantage for the business?

We’re looking for a Software Implementation Specialist to lead the deployment, optimization, and ongoing administration of our core agency technology platforms. This role is ideal for someone who understands insurance systems and enjoys owning implementation from planning through adoption.

You’ll play a critical role in ensuring our agency management systems and technology ecosystem are configured, integrated, and fully leveraged to support growth and efficiency.

What You’ll Do

Lead Software Implementation

• Own end-to-end implementation of new systems, enhancements, and technology initiatives
• Develop rollout plans, timelines, and adoption strategies
• Configure platforms to align with business structure and workflows
• Coordinate with vendors, IT partners, and internal teams
• Support data migration, testing, and go-live execution

Serve as Our Internal Systems Expert

• Act as Subject Matter Expert (SME) for core platforms, including:
• Sagitta
• Vertafore solutions
• ImageRight
• Manage system configuration, user access, permissions, and workflows
• Ensure data integrity and consistent system utilization across departments
• Identify opportunities to improve system functionality and performance

(Experience with AMS360, Applied Epic, or similar systems is highly transferable.)

Optimize & Integrate Technology

• Improve how systems work together to reduce manual processes and duplication
• Support reporting capabilities and system-driven visibility
• Standardize platform usage across teams

Support AI & Automation Initiatives

• Help implement AI-enabled tools for policy checking, proposal building, workflow automation, and document processing
• Identify opportunities to leverage automation to improve speed and accuracy
• Stay current on emerging insurance technology trends

Train & Drive Adoption

• Develop and deliver system training for employees
• Support onboarding of new hires
• Provide ongoing troubleshooting and guidance
• Ensure new tools and workflows are fully adopted and embedded into daily operations

What We’re Looking For

• Experience leading or supporting software implementation projects
• Hands-on experience with insurance agency systems such as:
• Sagitta
• Vertafore
• ImageRight
• AMS360 or Applied Epic
• Insurance agency or brokerage experience strongly preferred
• Strong understanding of P&C insurance workflows (commercial or personal lines)
• Experience with system configuration, integrations, and data migration
• Strong communication skills and ability to train users
• A proactive, solutions-oriented mindset

Why This Role Matters

Technology should drive performance — not create friction. In this role, you’ll help modernize our agency’s systems, improve adoption, and ensure our technology ecosystem supports long-term scalability and innovation.

If you’re energized by implementation, system optimization, and building smarter ways of working, we’d love to connect.

This is a high-level insurance coverage role focused on complex third-party liability matters — not routine auto or homeowners files.

The position is based in Houston with a flexible hybrid structure (approximately 3 days in office) and offers long-term growth within a respected coverage-focused platform.

The Role

• Third-party liability coverage analysis
• Excess and umbrella liability matters
• Complex CGL policy interpretation
• Advisory and litigation-related coverage work
• Hands-on file responsibility from early stages

This is meaningful coverage work involving sophisticated policies and nuanced analysis — not commodity files.

Why This Opportunity Stands Out

• Highly flexible working model without rigid in-office mandates
• Profit sharing eligibility after one year
• Flexible PTO managed at the team level
• Health and dental benefits from day one
• Exposure to environmental and professional liability coverage matters
• Strong reputation in coverage-focused practice

Compensation & Structure

• Competitive compensation aligned with experience
• Hybrid schedule (Houston office)
• Balanced litigation and advisory exposure
• Long-term growth within an established coverage team

Ideal Background

• 3+ years of meaningful insurance coverage experience
• Strong grounding in general liability (CGL) policies
• Experience with excess and umbrella coverage
• Exposure to environmental or professional liability coverage a plus
• Background from a reputable coverage-focused practice preferred

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios.  This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
• Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.
• Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.
• Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
• Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
• Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
• Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
• Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.
• Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.

What sets you apart:

• Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions
• Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.
• Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios
• Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy
• Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants
• Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143,320 - $265,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.