Engineering Structures Scimago Jobs in Fairfax Remote

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Commercial Construction Senior Project Manager
- Industrial Job Description: The Senior Project Manager’s role is to effectively manage both small and large scale projects from discovery and design to development and implementation.

The Senior Project Manager is responsible for all of the duties performed by the Project Manager as well as the following: Responsibilities: Maintains adherence to HITT’s standards of safety Ensures the all job processes are followed in accordance with HITT policies Negotiates terms and conditions of contracts with clients Monitors the progress of each project through updated schedules Ensures that the project Quality Control Plan is followed Assists that project staff in resolving scope problems with subcontractors Ensures proper assignment and evaluation of field personnel both within the project team and throughout the company Identifies and negotiates time extensions where justified and allowed Acquires new work as well as maintaining existing clients Maintains positive relationships with the subcontractor community Ensures timely completion of closeout process Leads the preconstruction and RFP package effort with the help of the Preconstruction Department and/or other company resources Delegates responsibility when necessary to ensure that the project/tasks run smoothly Qualifications: 10+ years of experience with a commercial general contractor A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred.

In lieu of a degree, additional work experience is acceptable.

Has successfully acquired and/or contacted at least one new client Ability to execute multiple project management efforts Proficient in Microsoft suite HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Commercial Construction Senior Project Manager
- GovDirect Job Description: The Senior Project Manager’s role is to effectively manage both small and large scale projects from discovery and design to development and implementation.

The Senior Project Manager is responsible for all of the duties performed by the Project Manager as well as the following: Responsibilities: Maintains adherence to HITT’s standards of safety Ensures the all job processes are followed in accordance with HITT policies Negotiates terms and conditions of contracts with clients Monitors the progress of each project through updated schedules Ensures that the project Quality Control Plan is followed Assists that project staff in resolving scope problems with subcontractors Ensures proper assignment and evaluation of field personnel both within the project team and throughout the company Identifies and negotiates time extensions where justified and allowed Acquires new work as well as maintaining existing clients Maintains positive relationships with the subcontractor community Ensures timely completion of closeout process Leads the preconstruction and RFP package effort with the help of the Preconstruction Department and/or other company resources Delegates responsibility when necessary to ensure that the project/tasks run smoothly Qualifications: 10+ years of experience with a commercial general contractor A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred.

In lieu of a degree, additional work experience is acceptable.

Has successfully acquired and/or contacted at least one new client Ability to execute multiple project management efforts Proficient in Microsoft suite HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Commercial Construction Assistant Project Manager
- GovDirect Job Description: An Assistant Project Manager (APM) obtains, evaluates, coordinates and distributes the information and authorizations necessary to construct projects on time, within budget and to the quality specified.

The APM is responsible to protect and promote the interest of both the business and client in all matters as well as demonstrate the personal characteristics of a beginner-level leader.

While learning paths, growth and promotional opportunity vary, most team members are APMs for two to six years.

Responsibilities Maintain adherence to HITT’s standards of safety Ensure that required documentation is filed Assist in creating and managing project budget for all assigned projects Develop pre-construction RFP package Assist in conducting project meetings, setting milestones and formulating monthly owner report Establish job processes (RFIs, submittals, and pay applications) including approving pay applications and negotiating subcontract change orders Update project schedule; ensure project quality control and establish overall project logistics Assist in managing the closeout process Collaborate with the project superintendent and site operations team throughout the life of the project Qualifications High school diploma required, four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred In lieu of a degree, additional work experience is acceptable 2-5 years’ experience in commercial construction, including experience with a commercial general contractor Previous experience on commercial job sites strongly preferred Passion for construction and our industry; ability to recognize and seek quality Ability to master sector/project-specific software systems including but not limited to: Microsoft Office suite (ex.

Project, Excel, Word, Outlook, PowerPoint, etc.), ProCore, Adobe, BlueBeam, JD Edwards Must demonstrate a strong ability to: Communicate clearly, concisely, and professionally, with a strong focus on audience appropriate business writing and verbal skills Demonstrate a positive attitude and passion for construction and our industry Gather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model Organize and manage tasks and priorities Demonstrate integrity consistently with The HITT Way and HITT’s core values Seek continuous improvement of knowledge and abilities, internal focus on self-improvement Adapt and exercise flexibility with the ever-changing world of technology, design, means and methods Collaborate with people of various backgrounds and styles Create and maintain relationships with colleagues, clients, subcontractors, and vendors Exhibit respectfulness by being punctual, engaged/focused, and respectful of others HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Commercial Construction Project Manager
- GovDirect Job Description: A Project Manager (PM) develops, coordinates, implements, and manages all facets necessary to construct the project on time, within budget, and to the quality specified.

The PM provides leadership and serves as the liaison between project team members to promote the interest of both the business and clients in all matters, as well as demonstrate the characteristics of a mid-level leader.

The PM is the primary leader for the construction project.

Responsibilities Maintain adherence to HITT’s standards of safety; ensuring that required documentation is filed Create and manage project budget for all assigned projects Develop and collaborate on pre-construction RFP package Conduct project meetings, while setting milestones and formulating monthly owner reports Establish job processes (RFIs, submittals, and pay applications) including approving pay applications and negotiating subcontract change orders Perform project scheduling; ensure project quality control and establish overall project logistics Manage the closeout process efficiently Contact new and existing customers to discuss their needs while explaining how these needs could be met by specific company services Supervise assistant operations support roles such as assistant project manager, administrative assistant, MEP managers, safety team members, etc.

Collaborate with the project superintendent and site operations team throughout the life of the project Qualifications High school diploma required, four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred In lieu of a degree, additional work experience is acceptable 5+ years’ experience in commercial construction, including experience with a commercial general contractor Previous experience in a project management role with the ability to execute multiple projects and/or simultaneously Ability to master sector/project-specific software systems including but not limited to: Microsoft Office suite (ex.

Project, Excel, Word, Outlook, PowerPoint, etc.), ProCore, Adobe, BlueBeam, JD Edwards Mastery of reading construction drawings; tasks including reading, interpreting, and updating construction project-related drawings Ability to organize necessary resources, including people, tools and time to meet tight deadlines and achieve desired results Knowledge of current market conditions including pricing conventions and trends Must demonstrate a strong ability to: Carry oneself as a leader and knowledge holder of the project while facilitating the decision-making process Demonstrate a positive attitude and passion for construction and our industry Communicate clearly, concisely, and professionally, with a strong ability to present complex information in a clear and concise manner Take initiative and seek responsibility Demonstrate integrity consistent with The HITT Way and HITT’s core values Seek continuous improvement of knowledge and abilities, internal focus on self-improvement Recognize quality and implement contractual and HITT quality standards Adapt and exercise flexibility with the ever-changing world of technology, design, means and methods Collaborate with people of various backgrounds and styles Foster positive relationships with colleagues, clients, subcontractors and vendors Approach all situations with a customer service oriented attitude Coach, train and educate assistant level operations team members Sustain existing client relationships and develop new client relationships Understand and know what tasks are more important than others; discern what needs to be solved immediately and what can wait; ability to multi-task effectively Exhibit respectfulness by being punctual, engaged/focused, and respectful of others HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

MEP Superintendent Job Description: The MEP Superintendent’s role is to coordinate and manage all activities related to the construction startup and commissioning of the mechanical, electrical, and control systems in accordance with the contract documents and project schedule.

Responsibilities Assist bidding mechanical and electrical trades Manage Equipment Procurement process Develop MEP critical path schedule Coordinate and track critical path construction and startup activities Track and coordinate equipment deliveries Review mechanical and electrical submittals Organize and conduct project meetings for critical MEP activities Develop MOP for critical work in live environments Work with subcontractors and design team to provide conflict resolution for MEP issues Coordinate and manage the quality control process for MEP systems construction Manage startup and pretesting of mechanical and electrical systems Coordinate and support third party commissioning activities Manage commissioning documentation Build strong client relations Qualifications A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred.

In lieu of a degree, additional work experience is acceptable.

4 years experience in Mechanical or Electrical System Construction 3 years combined experience in Mission Critical Construction, Hospital Construction, MEP Project Management, or Mechanical and Electrical System Start-up and Commissioning Strong communication skills; verbal and written Strong leadership skills; able to build and lead a team Capable in coordinating and scheduling MEP activities Aptitude for problem solving Ability to work independently Motivated self-starter Effectively utilize computer and software technology in the performance of duties Preconstruction / Equipment Procurement Experience Willing to travel HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.

This is a high-level insurance coverage role focused on complex third-party liability matters — not routine auto or homeowners files.

The position is based in Houston with a flexible hybrid structure (approximately 3 days in office) and offers long-term growth within a respected coverage-focused platform.

The Role

• Third-party liability coverage analysis
• Excess and umbrella liability matters
• Complex CGL policy interpretation
• Advisory and litigation-related coverage work
• Hands-on file responsibility from early stages

This is meaningful coverage work involving sophisticated policies and nuanced analysis — not commodity files.

Why This Opportunity Stands Out

• Highly flexible working model without rigid in-office mandates
• Profit sharing eligibility after one year
• Flexible PTO managed at the team level
• Health and dental benefits from day one
• Exposure to environmental and professional liability coverage matters
• Strong reputation in coverage-focused practice

Compensation & Structure

• Competitive compensation aligned with experience
• Hybrid schedule (Houston office)
• Balanced litigation and advisory exposure
• Long-term growth within an established coverage team

Ideal Background

• 3+ years of meaningful insurance coverage experience
• Strong grounding in general liability (CGL) policies
• Experience with excess and umbrella coverage
• Exposure to environmental or professional liability coverage a plus
• Background from a reputable coverage-focused practice preferred

Remote working/work at home options are available for this role.

Clinical Pharmacist Advisor – Medicare Part D (REMOTE) Location: 100% Remote (U.S.) Pay Rate: $53.00/hr Schedule: Set rotation within business hours (see below) Opportunity: Contract with potential for full-time conversion About the Role We are hiring 50 Remote Clinical Pharmacist Advisors to support Medicare Part D members and providers in a fast-paced, high-volume, production-driven environment.

This role is ideal for pharmacists with prior authorization, managed care, or PBM experience who thrive in a structured, remote setting.

As a Clinical Pharmacist Advisor, you will review pharmacy benefit requests, make clinical determinations, and ensure compliance with CMS and Medicare guidelines while delivering best-in-class service.

Key Responsibilities Review and process prior authorizations, coverage determinations, and appeals Evaluate clinical documentation to support approval/denial decisions Ensure all cases meet Medicare Part D and CMS compliance standards Conduct provider outreach to obtain additional clinical information Document all decisions clearly and accurately in system workflows Manage high-volume queues while meeting productivity and quality metrics Apply clinical knowledge using drug compendia and established guidelines Required Qualifications Active Pharmacist license in state of residence (in good standing) PharmD or Bachelor’s Degree in Pharmacy Strong computer skills (Excel, Word required; Access, PowerPoint, Visio preferred) Experience with data entry, dual screens, and multiple systems Ability to work independently in a productivity-driven remote environment Strong attention to detail and documentation accuracy Preferred Experience Managed Care / PBM experience Prior Authorization, Coverage Determinations, or Appeals Medicare Part D knowledge and CMS guideline familiarity Remote pharmacist or high-volume review experience Retail + Managed Care hybrid background Schedule & Training Requirements Training: Monday–Friday, 9:00 AM – 5:30 PM EST (first 8 weeks – no time off allowed) Post-Training Schedule: Business Hours: 7:00 AM – 8:00 PM EST (Mon–Fri) Weekends: 7:00 AM – 4:30 PM EST Must be flexible to work assigned 8-hour shifts, including weekends Work Environment Requirements (MANDATORY) Dedicated, quiet, private workspace Wired internet connection: Minimum 25 Mbps download / 5 Mbps upload Speed test screenshot required (must be included on resume) Ability to remain on camera during training and team meetings Ability to sit and focus for full shift with minimal interruptions Submission Requirements (MUST BE INCLUDED ON RESUME) Screenshot of internet speed test ( ) Screenshot of active pharmacist license (showing name, state, expiration) Completed candidate questionnaire (see below) Candidate Pre-Screen Questionnaire (Include with Submission) Are you available for full-time training (M–F, 9–5:30 EST) for 8 weeks with no time off? Can you work any assigned 8-hour shift between 7 AM – 8 PM EST, including weekends? Do you have a dedicated, quiet workspace for remote work? Do you have wired internet meeting 25/5 Mbps requirements? Can you sit and focus for the entire shift without interruptions? Do you have experience with data entry and multiple systems/screens? Do you have an active pharmacist license in your state of residence? Are you comfortable working independently in a productivity-based role? Do you bring a positive, engaged attitude to a team environment? We are hiring 50 Remote Clinical Pharmacist Advisors to support Medicare Part D members and providers in a fast-paced, high-volume, production-driven environment.

This role is ideal for pharmacists with prior authorization, managed care, or PBM experience who thrive in a structured, remote setting.

As a Clinical Pharmacist Advisor, you will review pharmacy benefit requests, make clinical determinations, and ensure compliance with CMS and Medicare guidelines while delivering best-in-class service.

Key Responsibilities Review and process prior authorizations, coverage determinations, and appeals Evaluate clinical documentation to support approval/denial decisions Ensure all cases meet Medicare Part D and CMS compliance standards Conduct provider outreach to obtain additional clinical information Document all decisions clearly and accurately in system workflows Manage high-volume queues while meeting productivity and quality metrics Apply clinical knowledge using drug compendia and established guidelines
Remote working/work at home options are available for this role.

Job Title: Remote Clinical Pharmacist Advisor – Medicare (Contract-to-Hire) Location: Remote (Must reside and be licensed in state of residence) Pay Rate: $53/hour Job Type: Contract-to-Hire Schedule: Business Hours are 7am
- 8pm EST Monday
- Friday and 7am
- 430pm EST Sat and Sunday.

Set Rotation Start Date : May 11th or 18th Position Overview We are seeking an experienced Clinical Pharmacist Advisor – Medicare to join a high-performing, remote clinical review team.

This role focuses on prior authorizations, coverage determinations, and Medicare Part D reviews in a fast-paced, production-driven environment.

This is an excellent opportunity for pharmacists with managed care, PBM, or Medicare experience who thrive in a remote, independent workflow setting and are comfortable handling high-volume clinical case reviews .

Schedule Business Hours: Monday – Friday: 7:00 AM – 8:00 PM EST Saturday & Sunday: 7:00 AM – 4:30 PM EST Rotation: Set schedule (may include weekends) Training Schedule: Monday – Friday, 9:00 AM – 5:30 PM EST Key Responsibilities Perform prior authorization and coverage determination reviews in accordance with clinical guidelines and CMS regulations Evaluate medication requests, including formulary exceptions, step therapy, and quantity limits Process appeals and denial reviews with accurate clinical documentation Apply Medicare Part D knowledge to ensure compliance and timely decision-making Communicate with providers to obtain necessary clinical information and explain determinations Document decisions clearly, including rationale for approvals or denials Maintain productivity and quality standards in a high-volume, queue-based environment Required Qualifications Bachelor’s Degree in Pharmacy or PharmD Active Pharmacist License in good standing in state of residence Minimum 1+ year of experience in managed care, PBM, or prior authorization review Strong knowledge of Medicare Part D and pharmacy benefit structures Experience with: Prior authorizations Coverage determinations & appeals Clinical criteria and formulary reviews Preferred Experience Previous experience in PBM environments (e.g., Medicare or commercial plans) Background in organizations such as CVS/Caremark, OptumRx, Cigna, Walgreens, or similar Combination of retail pharmacy + managed care experience Experience working in a remote, production-based role Key Skills & Competencies Ability to manage high-volume case review queues with speed and accuracy Strong clinical decision-making and documentation skills Excellent provider communication and collaboration High level of attention to detail and compliance adherence Comfortable working independently in a remote environment with minimal supervision Strong computer proficiency and ability to navigate multiple systems simultaneously What Makes a Strong Candidate Successful candidates typically bring: Proven experience in Medicare pharmacy benefit review work A track record of handling time-sensitive clinical decisions Comfort working in remote, metrics-driven environments Ability to clearly communicate clinical decisions and alternatives to providers Readiness to hit the ground running with minimal ramp-up time Why Join Us? Fully remote opportunity Competitive hourly pay with contract-to-hire potential Structured training and support Opportunity to work with a leading clinical review team in the Medicare space INDJP .
Remote working/work at home options are available for this role.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios.  This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
• Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.
• Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.
• Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
• Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
• Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
• Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
• Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.
• Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.

What sets you apart:

• Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions
• Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.
• Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios
• Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy
• Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants
• Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143,320 - $265,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Remote working/work at home options are available for this role.

Patient Service Agent

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Responsibilities

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Qualifications

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Remote working/work at home options are available for this role.