Engineering Structures Scimago Jobs in Chesapeake Va Remote
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"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
Role Overview
We are seeking a highly motivated and experienced GRC Manager to lead and mature our cybersecurity governance, risk, and compliance program across a complex retail ecosystem supporting 60,000+ associates, thousands of brick-and-mortar stores, distribution centers, corporate offices, datacenters, and multi-cloud environments.
This role will play a critical part in supporting our ongoing divestiture and Transition Services Agreement (TSA) journey initially, helping establish independent governance structures while ensuring continued alignment with shared services and transitional operating models.
The GRC Manager will partner closely with internal stakeholders, legacy service providers, and Business Process Outsourcing (BPO) partners to ensure risk visibility, compliance assurance, and control ownership clarity across both transitional and steady-state environments.
The ideal candidate is both strategic and execution-oriented, capable of operating effectively in environments undergoing transformation while building scalable governance frameworks for the future state.
Key Responsibilities
Governance & Program Leadership
- Lead the enterprise cybersecurity governance framework aligned to NIST CSF / NIST 800-53 / ISO 27001.
- Support the design and maturation of governance structures as the organization transitions through TSA toward a standalone operating model.
- Own and maintain the cybersecurity policy, standards, and control framework lifecycle.
- Establish governance forums and reporting cadence with executive leadership.
- Drive maturity roadmap aligned to organizational risk appetite and separation milestones.
- Ensure governance processes are embedded across internal teams, TSA providers, and BPO partners.
Risk Management
- Manage the enterprise cyber risk program including risk identification, assessment, treatment, and reporting.
- Assess risks related to shared services, transitional architectures, and separation activities.
- Facilitate risk assessments across cloud, retail stores, supply chain, datacenters, and enterprise applications.
- Maintain enterprise risk register and track remediation progress across internal teams, TSA providers, and BPO partners.
- Partner with architecture and engineering teams to embed risk-based decision making during separation initiatives.
Compliance & Regulatory Oversight
- Lead compliance efforts across relevant frameworks including:
- PCI DSS
- SOX ITGC
- Privacy / Data Protection requirements
- State and federal regulatory obligations
- Support compliance activities during TSA including shared control environments and inherited controls.
- Coordinate internal and external audits and manage evidence collection.
- Ensure continuous compliance monitoring across environments including controls operated by TSA and BPO providers.
- Validate adherence to contractual security and compliance obligations.
Third Party & TSA Risk Management
- Oversee vendor risk assessments across SaaS, supply chain, TSA providers, and service partners.
- Serve as the primary GRC liaison for cybersecurity BPO providers and transitional service providers.
- Monitor vendor, TSA, and BPO risk posture, performance metrics, and remediation activities.
- Partner with procurement and legal on risk reviews and contractual security requirements.
BPO Governance & Oversight
- Establish governance cadence with BPO partners including operational reviews and risk forums.
- Define and monitor security KPIs/KRIs and SLAs tied to BPO services.
- Ensure clear accountability and control ownership between internal teams, TSA providers, and BPO.
- Support continuous improvement initiatives with BPO providers to enhance control maturity.
Metrics, Reporting & Executive Communication
- Develop and maintain cyber risk dashboards and KPIs/KRIs aligned to separation milestones.
- Provide regular reporting to executive leadership and governance councils.
- Translate technical risk into business impact for decision making.
Cross Functional Collaboration
- Partner with Security Operations, Engineering, Privacy, Legal, Internal Audit, and IT.
- Support secure transformation initiatives including cloud migration and retail technology modernization.
- Provide governance support for separation programs and new capability buildouts.
- Drive security awareness from a governance and risk perspective.
Required Qualifications
- Bachelor’s degree in Cybersecurity, Information Security, IT, Risk Management, or related field.
- 7–8 years of experience in cybersecurity, risk, compliance, or audit roles.
- Experience operating in a large enterprise environment with distributed infrastructure.
- Experience supporting transformational programs, divestitures, or large-scale operating model changes.
- Experience working with or overseeing BPO / managed service providers in a cybersecurity or IT risk capacity.
- Strong understanding of cybersecurity frameworks (NIST CSF, ISO 27001, COBIT).
- Experience supporting regulatory audits (PCI, SOX, privacy).
- Experience with risk management methodologies and control frameworks.
- Strong stakeholder management and communication skills.
Preferred Qualifications
- Experience in retail, logistics, or highly distributed environments.
- Experience supporting multi-cloud environments (AWS, Azure, GCP).
- Professional certifications such as:
- CISSP
- CISM
- CRISC
- CISA
- Experience with GRC platforms (ServiceNow GRC, Archer, OneTrust, Auditboard etc.).
- Experience working in TSA or shared services environments.
Leadership Competencies
- Strategic thinker with strong execution discipline
- Ability to operate effectively in ambiguous and evolving environments
- Strong analytical and problem-solving skills
- Executive presence and communication ability
- Collaborative and people-focused leadership style
- Strong vendor and partner management capability
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
Summary of Position (Job Purpose)
This is an exciting opportunity to join the Data & Analytics Delivery Organization at Family Dollar. As the company undergoes major transformation, insights derived from data will play a critical role.
We are seeking an experienced Business Intelligence Manager with deep technical expertise and the ability to be hands‑on. This individual will help transform how Family Dollar leverages large volumes of internal and external data, to drive insights and decisions. You will work closely with business stakeholders, data product owners, platform teams, enterprise architects, data management, and data engineering teams to ensure our Business Intelligence capabilities are built with performance, availability, scalability, and maintainability at the forefront—using current and emerging cloud technologies.
This role is responsible for the design and execution of Business Intelligence initiatives, partnering closely with the Director of Data Analytics & Reporting. The Manager must be highly collaborative, organized, and an exceptional communicator and problem-solver. The ideal candidate will have prior leadership experience overseeing individual contributors, contractors, and vendor partners.
Principal Duties and Responsibilities
- Build, manage, and lead the Business Intelligence team focused on rapidly delivering BI solutions that strengthen organizational insights and analytics capabilities.
- Manage a team of 3–5 individual contributors, as well as contract and vendor resources.
- Collaborate and communicate effectively with stakeholders including product teams, architects, developers, and executive leadership.
- Recommend and maintain an enterprise-wide BI and self‑service analytics roadmap and architecture, including consolidation and BI solution standardization
- Provide technical leadership and solution design guidance across BI initiatives, ensuring solutions meet business and data requirements.
- Serve as an escalation point to remove roadblocks and ensure timely delivery.
- Stay current with the latest BI, data warehousing, and analytics technologies, especially within the retail sector.
- Deliver solutions in a fast-paced, multi-faceted, agile environment.
- Drive proof-of-concepts (POCs) and prototypes to validate recommendations and test emerging technologies.
- Act as a subject matter expert for data acquisition, data modeling, and information delivery.
- Define and promote BI standardization (data modeling practices, visualization standards, delivery processes, etc.)
- Establish BI governance, naming standards, certified datasets, and semantic layers.
- Develop KPIs and SLAs for BI delivery and data availability.
- Lead adoption of a data literacy program across the enterprise
Minimum Requirements/Qualifications
- Bachelor’s degree or higher.
- 5+ years of experience working with large-scale enterprise data sets.
- 5+ years of experience using reporting and analytics tools, including at least 2 years delivering self‑service BI/Analytics solutions.
- 2+ years of experience managing full-time employees, contractors, or vendors.
- Strong curiosity, a passion for insights, and a drive to create value from data.
- Demonstrated history of delivering end‑to‑end BI solutions (e.g., MicroStrategy), including self-service solutions for diverse user groups.
- Experience gathering business requirements and translating them into technical solutions from concept through implementation.
- Self-starter capable of independently delivering on loosely defined projects.
- Hands-on experience with structured and unstructured data, and key cloud data technologies such as GCP, BigQuery, etc.
- Experience working with very large-scale data environments (e.g., 10+ TB warehouses, pipelines processing 50M+ records/day).
- Experience with modern data visualization tools (e.g., Power BI, Tableau).
- Experience in retail, supply chain, or e‑commerce preferred but not required.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
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Officer None
What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Job Summary
Account Directors are responsible for oversight of all aspects of the contract between EMCOR and the client to include financial, relationship and leading all components of the cross functional team. This leadership role is crucial in building and maintaining the relationship serving as the direct point of contact for the client. The Account Director is required to participate in expanding and managing the growth of an account while acting as a trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently while maintaining the desired EMCOR performance requirements.
Essential Duties & Responsibilities
- Responsible for the financial performance of the account(s) by:
- Maintain focus on financial results to meet or exceed planned budgets and/or periodic forecasts
- Review and ensure all financial reports are accurate, timely and complete
- Prepare and circulate reports that address financial variances and define action plans to improve where necessary
- Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service delivery
- Maintain A/R and A/P levels in accordance with company and contract expectations
- Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.
- Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies
- Responsible for continuously improving service delivery by:
- Responsible for processes to ensure conformance to contractual requirements.
- Define metric reports to predict and analyze performance trends
- Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementation
- Review vendor compliance with relevant departments on regular basis.
- Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements, etc.
- Share best practices with EFS leadership.
- Lead by example and serve as a mentor to develop associates to be successful
- Drive the company values and ensures the values are incorporated into the development, management, and performance of the team
- Become a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication
- Collaboratively partner with client’s POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues
- Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery. Regularly assess performance of teams and enact corrective actions as necessary
- Partner with EFS service line platforms, engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities
- Comply with company requirements that include:
- Improving skills through training and attending applicable courses
- Completing the LMS courses per company policies
- Conduct reviews of direct reports on an annual basis or more often, when necessary
- Promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations
- Any other duties as requested by executive branch
Qualifications
- Bachelor's degree (BA/BS) from four-year college or university and a minimum of 7 plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting
- Minimum of seven years’ experience and/or training in facilities maintenance or construction, vendor management or a combination thereof
- CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred
- Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels and possess excellent written, verbal, and presentation communication skills
- Requires use of MS Project and MS Office O365. Must be able to use different channels to communicate i.e.: E-mail, voice mail, cell phone and fax machine. Will use specific CMMS and Financial systems for work management and financial tracking
- Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account
- Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies
Work Environment
- Must be willing to relocate to Chesapeake VA, Substantial Travel Required
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Salary: $95,000
- $125,000 per year A bit about us: We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably.
Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.
With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments.
Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.
We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value.
From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.
Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.
Why join us? Medical, dental, and vision insurance Company-paid life insurance Short- and long-term disability coverage 401(k) retirement plan Flexible Spending Accounts (FSA) Paid holidays, sick time, and personal leave Employee Assistance Program (EAP) Education reimbursement and professional development support Job Details Position Overview As a member of the DevOps team, the DevOps Engineer will design, build, and maintain stable, scalable, and efficient infrastructure environments required to deploy enterprise software across internal and external networks.
This role leverages people, process, and technology to drive collaboration and innovation throughout the software development, operations, and release lifecycle.
The ideal candidate is a proactive, customer-focused self-starter with a strong troubleshooting mindset and a positive, solutions-oriented attitude.
Key Responsibilities Infrastructure & Deployment Design, build, and maintain stable infrastructure environments to support software deployment in cloud and client-hosted environments Optimize infrastructure to meet project uptime and performance requirements Implement automated infrastructure capabilities, including backups, security tooling, and monitoring solutions Manage virtual machines and configurations using VMware, Hyper-V, or similar platforms Install and configure proprietary, public, and third-party software across development, test, and production environments (includingcustomer environments) Maintain detailed installation documentation and troubleshoot deployment issues Kubernetes & Cloud Management Install and manage Kubernetes clusters (bare metal and cloud-based) Configure, deploy, and update pods and containers Manage nodes, storage accounts, and cluster resources Support provisioning and administration of cloud infrastructure, preferably in AWS CI/CD & Automation Build, maintain, and improve CI/CD pipelines using tools such as Jenkins or CircleCI Manage configuration management (CM) automated installation processes Monitor, troubleshoot, and enhance processes for building, packaging, and deploying software Identify and implement new tools to improve deployment and monitoring capabilities Performance & Monitoring Establish performance baselines and monitor system metrics Track performance trends and identify product thresholds Conduct system monitoring, OS patching, and application upgrades Perform database imports/exports and execute complex SQL queries as needed Collaboration & Release Management Coordinate across Sales, Engineering, Support, Configuration Management, and Project Management teams Support end-to-end software release rollouts to production environments Maintain software release records for customer sites Collaborate on architectural solutions for current and future deployments Provide 24/7 on-call support to meet SLA and uptime commitments Required Qualifications 3–6+ years of experience designing, deploying, and maintaining on-premises and hosted infrastructure solutions Experience as a DevOps Engineer in a scalable production environment Strong understanding of DevOps methodologies within Agile development environments Experience with Kubernetes and management platforms such as Rancher Proficiency with Git-based version control (GitHub, Bitbucket, etc.) Experience with CI/CD tools (Jenkins, CircleCI, etc.) Experience with scripting languages such as Python, Bash, PowerShell, Perl, or PHP Familiarity with programming languages such as Java, Go, JavaScript, or C++ Experience working with APIs (REST, GraphQL, SOAP) Strong Linux and/or Windows system administration knowledge Experience provisioning and managing infrastructure in cloud environments (AWS preferred) Demonstrated experience managing multi-node clusters and performing common maintenance tasks (e.g., IP changes, node updates, storage reconfiguration) Excellent troubleshooting, communication, and documentation skills Ability to independently manage assigned tasks and projects Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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Optomi, in partnership with a leading logistics company is seeking a Senior Full Stack Java Developer (Java / Kafka / Spring Boot / AWS) to support and modernize critical systems within the Mechanical organization. This team maintains locomotives, railcars, and detector systems that capture millions of operational and safety data points across the network.
About the Position: The role focuses on refactoring legacy microservices, scaling event-driven architectures, re-platforming rules engines, and building cloud-native, resilient, high-volume IoT data pipelines. This is a high-impact engineering role where your work directly influences safety, reliability, and operational efficiency across one of the largest transport networks in the US.
Apply Today if your Background Includes:
- 6+ years of Full Stack experience with a backend emphasis in Java Spring Boot development.
- Strong event-driven architecture + Kafka experience
- Proven experience modernizing legacy microservices & distributed systems
- AWS Cloud experience
- Hands-on Python experience for backend/data workflows
- DevSecOps mindset: automated testing, CI/CD, secure coding
- Experience supporting both greenfield and legacy systems
- Strong relational DB experience (Postgres preferred)
- Experience handling IoT or high-volume sensor data pipelines
- Familiarity with open-source tooling and cloud-agnostic architectures
- Ability to mentor junior engineers and provide technical leadership
What the Right Professional Will Enjoy!
- Fully remote work opportunity with up to 20% travel.
- Opportunity to work with a fast-growing team focused on modernization, cloud adoption, and automation.
- Direct impact on safety, rail operations, and national freight logistics.
- Work on high-volume IoT, event-driven architectures, cloud-native systems.
- Exposure to AI/GenAI, automation, and open-source tooling
- Leadership opportunities with junior developers
Responsibilities:
- Modernize legacy microservices and distributed systems supporting mechanical operations and detector networks.
- Design and implement backend services using Java, Spring Boot, event-driven patterns, and Kafka.
- Scale and optimize high-volume IoT data pipelines (30M+ incoming data points from sensors/detectors).
- Lead architecture, design, and deployment efforts for new and existing services.
- Refactor and support large rules-engine frameworks (600+ rulesets).
- Contribute to cloud-native development (AWS preferred; Azure acceptable; cloud agnostic mindset encouraged).
- Use Python for backend workflows, automation, and data processing tasks.
- Build automated CI/CD and testing frameworks following DevSecOps best practices.
- Work with Postgres and relational databases to tune, model, and integrate data.
- Mentor junior developers and support a strong engineering culture focused on speed, clarity, and automation.
- Collaborate across teams to build scalable, modern systems.
- Support both new development and the existing application footprint.
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
Our biotech client is seeking a Communications Project Manager to support Corporate Communications and R&D Communications in a part-time freelance capacity.
This is an ongoing 20 hours/week role with an expected duration of 6 months, with potential to extend. This position is fully remote and you will be reporting directly to the VP, Enterprise Communications.
The Communications Project Manager will serve as an operational and organizational engine for two fast-moving communications teams. This role ensures projects progress on schedule, leadership receives accurate and timely reporting, and executive-ready materials are consistently delivered. The ideal candidate is proactive, highly organized, experienced in cross-functional communications, and comfortable working directly with senior leaders.
Responsibilities
- Compile weekly project updates for the VP to support executive staff meeting discussions.
- Prepare and maintain monthly team reports for Corporate Communications and R&D Communications.
- Build quarterly business reviews (QBRs), consolidating inputs from multiple workstreams into executive-ready presentations.
- Create and update executive briefing books (1-2 per week), synthesizing complex information into clear, strategic narratives.
- Attend weekly team meetings (Wednesdays at 10 AM PST and Thursdays at 11 AM PST), maintaining agendas, tracking follow-ups, and ensuring all commitments are completed.
- Coordinate project inputs across cross-functional partners; track progress, identify risks, and flag blockers.
- Gather updates from stakeholders and ensure completeness, clarity, and alignment to team priorities.
- Synthesize themes across projects to identify patterns, insights, and strategic throughlines for reporting.
- Prepare materials in polished, executive-ready formats.
- Maintain project trackers, shared documents, and operational workflows across Airtable, OneNote, and Teams.
- Support the operational organization of both communications teams as they undergo structural changes, helping maintain consistency, accountability, and predictable information flow.
Requirements
- Minimum of 3 years of experience in project management, communications, executive support, or similar roles
- Experience supporting executive communications or communications teams.
- Strong organizational skills with demonstrated success managing multiple deadlines and stakeholder inputs.
- Proactive, self-starting working style with a Type A attention to detail.
- Exceptional written communication skills and comfort preparing executive-level materials.
- Ability to confidently engage senior leaders to request updates, clarify details, and push for high quality inputs.
- Comfortable synthesizing information and identifying key themes, insights, and priorities.
- Strong collaboration skills and a personable, professional presence.
Software Required:
- Airtable
- Workfront
- PowerPoint
- OneNote
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word To
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Allie Gribble - Senior Solutions Delivery Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United is a new role.
This job was first posted by Creative Circle on 03/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 03/16/2026 and is open for 60 days
Creative Circle is an Equal Opportunity Employer
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Remote working/work at home options are available for this role.
Job Title: Director of Analytics & Insights (Amazon Agency)
Location: Milwaukee, WI
Alternate location: Or home based anywhere in the US
Industry: Ecommerce (Amazon Agency)
Channel: Mostly Amazon and
Direct Reports: Team of 5-6 Analysts
Visa: No sponsorship possible. Must have valid work authorization
Job ID: ZR_9557_JOB
Remote work policy: Full remote
Job Seniority: Executive Level, Middle Management Level
Company size: Medium (50-1000 ppl)
Company Ownership: Privately Owned
Industry(ies): Ecommerce, Consumer Goods,
Function(s): eCommerce,
Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington
Company Description
Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.
Objective of the Role
Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.
The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.
Ideal Profile
The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.
This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.
Responsibilities
- Define and advance the analytics and insights vision for the organization.
- Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
- Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
- Create clear standards for reporting, dashboards and insight delivery across client accounts.
- Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
- Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
- Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
- Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
- Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
- Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.
Requirements
- Significant experience in analytics and insights leadership, including team management.
- Strong expertise in digital advertising measurement and ecommerce performance analysis.
- Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
- Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
- Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
- Working knowledge of statistical or analytical tools such as Python, R or equivalent.
- Ability to design measurement frameworks that connect media investment to broader business outcomes.
- Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
- Experience operating in a fast-paced, evolving environment with multiple stakeholders.
- Bachelor's degree required; an advanced degree is advantageous.
Remote working/work at home options are available for this role.
AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA
Title: AI Research Scientist
Location: San Jose, CA
Responsibilities:
- Design, execute, and analyze machine learning experiments, establishing strong baselines and selecting appropriate evaluation metrics.
- Stay up to date with the latest AI research; identify, adapt, and validate novel techniques for company-specific use cases.
- Define rigorous evaluation protocols, including offline metrics, user studies, and adversarial (red team) testing to ensure statistical soundness.
- Specify data and annotation requirements; develop annotation guidelines and oversee quality control processes.
- Collaborate closely with domain experts, product managers, and engineering teams to refine problem statements and operational constraints.
- Develop reusable research assets such as datasets, modular code components, evaluation suites, and comprehensive documentation.
- Work alongside ML Engineers to optimize training and inference pipelines, ensuring seamless integration into production systems.
- Contribute to academic publications and represent the company in research communities, as needed.
Educational Qualifications:
- Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field is strongly preferred.
- Candidates with a master’s degree and exceptional research or industry experience will also be considered.
Industry Experience:
- 3–5 years of experience in AI/ML research roles, ideally in applied or product-focused environments.
- Demonstrated success in delivering research-driven solutions that have been deployed in production.
- Experience collaborating in cross-functional teams across research, engineering, and product.
- Publications in top-tier AI/ML conferences (e.g., NeurIPS, ICML, ACL, CVPR) are a plus.
Technical Skills:
- Strong foundational knowledge in machine learning and deep learning algorithms.
- Hands-on experience with PEFT/LoRA, adapters, fine-tuning techniques, and RLHF/RLAIF (e.g., PPO, DPO, GRPO).
- Ability to read, implement, and adapt state-of-the-art research papers to real-world use cases.
- Proficiency in hypothesis-driven experimentation, ablation studies, and statistically sound evaluations.
- Advanced programming skills in Python (preferred), C++, or Java.
- Experience with deep learning frameworks such as PyTorch, Hugging Face, NumPy, etc.
- Strong mathematical foundations in probability, linear algebra, and calculus.
- Domain expertise in one or more areas: natural language processing (NLP), symbolic reasoning, speech processing, etc.
- Ability to translate research insights into roadmaps, technical specifications, and product improvements.
AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA
Remote working/work at home options are available for this role.
