Engineering Structures Scimago Jobs in Canyon Crest, CA
287 positions found — Page 8
Your new company
Our client, a well‑respected San Francisco Bay Area General Contractor, is adding an Estimator to its 12‑person preconstruction team. The company is known for consistently delivering high‑quality work. The firm has built a strong reputation across multifamily, commercial, civic, aviation, and seismic‑retrofit projects ranging from $5M to $200M+. The company is known for its supportive culture, stable workload, and leadership that actively invests in training and career development. This is a full‑time, in‑office role in San Francisco with an excellent work‑life balance.
Your new role
As the successful Estimator, you’ll support preconstruction efforts on projects typically ranging up to $50m, handling full-scope estimating responsibilities. You’ll work alongside Senior and Junior Estimators and collaborate closely with project teams and design partners.
Key responsibilities include:
- Preparing detailed takeoffs, budgets, and cost estimates
- Reviewing plans, specs, and project documents
- Leading subcontractor outreach and bid scoping
- Supporting proposals, bids, and value‑engineering
- Participating in preconstruction and design development meetings
What you'll need to succeed
- 5–7 years GC experience, including 1–2 years full-scope estimating
- Experience with multifamily and negotiated work
- Degree in Construction Management, Architecture, or Engineering
- Strong plan reading, communication, and collaboration skills
- Ability to work onsite in San Francisco
What you'll get in return
- Base salary up to $155k
- $650/month vehicle allowance, gas card, Fastrak
- Bonus eligibility
- Full medical, dental, vision + 401(k) match
- PTO, holidays, professional development
- Supportive leadership and a well-staffed team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume or call us now to discuss. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Company:
We are a top-tier heavy civil constructor delivering complex transportation, bridge, transit, and infrastructure projects across the United States. We are committed to technical excellence, safety, and operational efficiency on every project we deliver.
We are seeking a highly organized and detail-oriented Office Engineer to support project management, documentation, and coordination efforts on major infrastructure projects. This role is essential in ensuring smooth project operations, timely communication, and accurate documentation throughout the construction process.
Position Overview:
The Office Engineer serves as a key support figure within the project team, assisting with documentation control, cost tracking, procurement, communication, and coordination between field staff, subcontractors, designers, and client representatives. The ideal candidate thrives in a fast-paced environment, possesses strong communication and analytical skills, and is committed to maintaining high standards of accuracy and efficiency.
Key Responsibilities:
Project Documentation & Administrative Support
• Maintain and manage project documentation, including RFIs, submittals, meeting minutes, drawing logs, correspondence, and daily records.
• Process and track approvals, revisions, and document distribution in accordance with project and owner requirements.
• Support the preparation of project reports, logs, and compliance documents.
Procurement & Subcontractor Coordination
• Assist in procurement activities, including soliciting quotes, preparing purchase orders, and tracking material deliveries.
• Maintain vendor and subcontractor logs, certificates, and communication records.
• Coordinate with subcontractors and suppliers to ensure timely submissions, deliveries, and documentation compliance.
Cost Control & Quantity Tracking
• Track quantities, invoice backup, and production data for cost reporting.
• Assist with change order preparation, pricing exercises, and cost analyses.
• Support project managers with budget updates, pay applications, and cost forecasting.
Scheduling & Progress Tracking
• Help maintain project schedules by gathering progress data and updating milestone tracking.
• Coordinate with field staff to document completed work, upcoming activities, and schedule constraints.
• Support resource planning, material tracking, and work sequencing documentation.
Communication & Coordination
• Facilitate communication between office and field teams, consolidating information and managing workflow.
• Assist with preparation of presentations, client updates, and internal coordination documents.
• Attend project meetings and maintain accurate, organized meeting minutes.
Compliance & Quality
• Ensure project documentation adheres to company standards and owner requirements.
• Support quality control processes by organizing inspection records, test reports, and compliance logs.
• Monitor safety documentation and provide administrative support for safety initiatives as needed.
Qualifications:
• Bachelor’s degree in Civil Engineering, Construction Management, or related field.
• 1–5+ years of experience in heavy civil, infrastructure, or commercial construction.
• Strong organizational and communication skills with keen attention to detail.
• Proficiency in Microsoft Office, Bluebeam, and project management/document control software.
• Ability to interpret drawings, specifications, and basic project documents.
• Ability to work in a fast-paced project environment and coordinate with diverse stakeholders.
• Familiarity with Primavera P6, Procore, Ebuilder, or similar platforms.
• Previous experience supporting cost control, procurement, or field engineering teams.
Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.
Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You’ll Be Working On:
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
- Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You’ll Bring to the Team:
- Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
- Version Control: Proficiency with Git for code management and collaboration.
- Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Bonus Points:
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation Skills: Experience with automation tools and scripting languages.
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; $300 per pay period
Compensation:
Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
About The Role
The House of Stake (HoS) is the decentralized, token-based governance body within the NEAR ecosystem, operating at the intersection of governance, legal structure, funding flows, and stakeholder coordination.
As HoS evolves in scope and operational complexity, we need a dedicated Operations Manager, hired by the House of Stake Foundation, to establish independent operations capacities, and ensure structural rigor, documentation integrity, payment execution reliability, and full operational visibility across initiatives.
This is not a generic ops role, it is governance-critical infrastructure.
What’ll You’ll Do
Currently, operational responsibilities (documentation, payment tracking, contract coordination, reporting) are distributed across leadership.
To scale responsibly and reduce operational risk, we need a single owner who:
- Ensures all documentation and contracts are complete and accessible
- Executes and tracks payments reliably
- Maintains operational oversight across HoS initiatives
- Creates structured, audit-ready systems
- Enables Governance leadership to focus on strategy rather than administration
The HoS Operations Manager will be responsible for:
Operational integrity, documentation completeness, payment execution, and governance process reliability.
They will act as the connective tissue between:
- HoS Foundation
- HoS Governance, and Head of Governance
- NEAR Foundation Legal
- NEAR Foundation Finance
- External stakeholders
A. Documentation & Contract Oversight
- Ensure all contracts, amendments, and supporting documents are properly executed and stored
- Maintain a centralized contract tracker
- Track approval workflows and ensure no agreements proceed without required sign-offs
- Ensure documentation is audit-ready and systematically organized
- Coordinate closely with Legal on contract lifecycle
B. Payment Execution & Financial Coordination
- Prepare and execute (crypto and FIAT) payment requests
- Ensure documentation and approvals are complete before payment processing
- Track payment status and reconcile commitments
- Maintain budget visibility across HoS activities
- Coordinate with Finance to ensure timely execution
C. Operational Tracking & Visibility
- Maintain a live overview of all HoS initiatives and commitments
- Track milestones, dependencies, and execution risks
- Flag delays, compliance gaps, or missing documentation
- Develop lightweight reporting dashboards for leadership
D. Process Design & Systems
- Design scalable operational workflows
- Create clarity around handoffs between Governance, Legal, and Finance
- Introduce structured templates and standards
- Reduce operational ambiguity and institutional risk
Who You Are
We are looking for someone who is:
- Operationally rigorous and detail-oriented
- Comfortable operating in governance- and legal-heavy environments
- Highly structured and process-driven
- Proactive and comfortable with ownership
- Calm under ambiguity and complexity
- Strong at cross-functional coordination
- 5+ years in operations, program management, governance operations, legal ops, or similar
- Experience managing contracts and documentation workflows
- Experience coordinating with Legal and Finance teams
- Strong organizational and tracking skills
- High risk awareness and attention to detail
- Experience building or formalizing operational systems
What Sets You Apart
- Experience working in regulated or compliance-heavy environments, experience in compliance and legal operations is a strong advantage
- Experience in foundations, DAOs, or Web3 ecosystems, preferably in the NEAR ecosystem
- Exposure to governance frameworks
We are seeking an experienced operational leader to manage the organizational infrastructure for a deep-tech research institute.
This person will architect and build a scaleable internal operations infrastructure that will serve as a shared resource for Division Teams composed of scientists, engineers, entrepreneurs, policy experts, and others who speed development of innovative solutions to complex challenges.
Experience quickly and successfully scaling organizations from inception is critical. Individuals with high intelligence, curiosity, and EQ will thrive in this fast paced environment.
Responsibilities include:
Financial Leadership & Controls
- Lead budgeting, forecasting, financial modeling, and organization-wide financial planning.
- Oversee accounting, treasury, cash management, and financial systems as the organization scales.
- Manage tax filings, audits, compliance, and all financial relationships with vendors and partners.
- Partner with Founders and Strategic Investments to deploy capital efficiently using creative instruments (recoverable grants, structured incentives, equity-like positions, etc.).
- Provide timely, accurate financial insights to Founders and Division Leads.
People & HR Operations
- Develop and maintain People Plan aligned with Founder and Division Lead needs.
- Oversee full HR lifecycle: recruiting, onboarding, performance management, and off-boarding.
- Manage HR systems (HRIS, payroll, ATS), benefits programs, compensation structures, and employee documentation.
- Deliver training, organizational development, and compliance with labor laws.
Facilities & Infrastructure
- Lead planning, leasing, purchasing, and buildout of office, lab, event, and vivarium spaces.
- Ensure facilities meet safety, compliance, and future scalability requirements.
- Oversee physical security, environmental standards, renovations, and expansion.
Information Technology
- Implement secure, scalable internal and external IT systems that meet diverse user needs.
- Manage IT vendors, contracts, cybersecurity practices, and intellectual property protections.
Legal, Tax & Compliance Oversight
- Coordinate with external counsel to manage organizational legal, tax, and regulatory matters.
- Ensure operational and investment activities comply with relevant laws, nonprofit rules, and reporting requirements.
Marketing, Communications & Community Engagement
- Shape brand, messaging, digital presence, and external communications.
- Produce events, convenings, webinars, and ecosystem-building engagements that extend our impact.
- Support community and partner relations, ensuring visibility and adoption of our concepts.
Qualifications:
- Proven experience overseeing multi-functional operations, including finance, HR, legal, IT, and facilities.
- Strong financial acumen with experience in budgeting, modeling, accounting systems, audits, and compliance.
- Ability to deploy capital creatively (grants, loans, equity-like structures) in mission-driven environments.
- Experience leading recruiting, onboarding, performance management, and culture-building in fast-growing start-up organizations.
- Skilled in building HR systems, compensation frameworks, benefits programs, and training infrastructure.
- Demonstrated experience planning and executing facility buildouts (office, lab, or technical environments).
- Comfortable designing scalable operational systems for rapidly growing teams with diverse functional needs.
- Familiarity with implementing secure, scalable IT systems and managing external vendors.
- Ability to balance usability, cost-efficiency, and security across internal and public-facing systems.
- Experience managing nonprofit, corporate, or research organization compliance and navigating complex regulatory landscapes.
- Comfortable partnering with legal counsel on contracts, tax matters, and organizational governance.
- Skilled at shaping organizational messaging, brand identity, and external communications.
- Experience producing events and community engagement initiatives that build visibility and influence.
- High-EQ, collaborative leader able to work across scientific, entrepreneurial, and policy environments.
- Thrives in ambiguity with a bias toward action, transparency, and rapid iteration.
- Strong service orientation toward internal teams; comfortable balancing strategic and hands-on execution.
About Cascade
Cascade AI is an AI-first, agentic platform for back-office operations automation, with initial use cases in HR and IT.
Our specialized AI agents automate high-impact internal workflows, from employee-facing support like benefits decision support, leave planning, onboarding, and policy guidance, to operational automation across HR and IT teams, including analytics, service workflows, and compliance processes.
We partner with forward-thinking employers to deliver instant, personalized, and secure AI-driven support to reduce administrative burden, improve service delivery, and modernize internal operations.
Backed by Gradient Ventures (Google’s AI fund) and trusted by large enterprise customers, Cascade is defining the next category of AI-native enterprise software.
The Role
We’re hiring a Mid-Market Account Executive to drive new business across growth-stage and mid-market employers.
This is a quota-carrying, full-cycle sales role. Typical deal sizes range from $40K–$150K in ACV, with opportunities to expand accounts over time.
You will own the entire workflow, from pipeline generation and MQL conversion to discovery, proposal, negotiation, and close.
At Cascade, Sales owns revenue end-to-end. That includes:
- Generating outbound pipeline
- Converting inbound MQLs into qualified meetings
- Running structured discovery
- Advancing and closing opportunities
You are expected to maintain 3–5x pipeline coverage relative to quota and manage forecasting with rigor and discipline.
This is a hunter role with high autonomy and high accountability.
You’ll work closely with the CEO, Head of Sales, and Marketing to refine messaging, target the right accounts, and build a repeatable mid-market motion.
What You’ll DoGenerate Pipeline
- Prospect into target accounts through cold calls, email sequences, LinkedIn, referrals, and creative outreach.
- Build and maintain a healthy, self-sourced pipeline.
- Convert inbound MQLs into qualified discovery meetings and pipeline.
- Maintain 3–5x pipeline coverage at all times.
Run Full-Cycle Sales
- Own every stage of the sales process, from first touch to signed contract.
- Run structured discovery and stakeholder mapping.
- Deliver tailored demos and executive presentations.
- Build ROI-driven business cases for HR, IT, and Finance buyers.
- Navigate procurement and negotiate contracts confidently.
Operate as an AI-First Seller
- Leverage AI tools and Cascade’s internal agents to increase productivity and improve deal quality.
- Use automation and structured workflows to manage pipeline efficiently.
- Contribute ideas to improve how the sales team uses AI to win.
Collaborate & Improve the Motion
- Partner with Marketing to optimize messaging and campaigns.
- Share field insights to sharpen positioning and competitive strategy.
- Help define what a repeatable mid-market playbook looks like at Cascade.
About You
- 3–5+ years of B2B SaaS sales experience (AI, HR Tech, IT, or workflow platforms preferred).
- Proven ability to generate your own pipeline, not just work inbound.
- Comfortable converting MQLs into qualified meetings.
- Experience running full-cycle sales independently.
- Strong business acumen with the ability to build ROI-driven proposals.
- Disciplined pipeline management and accurate forecasting.
- Energized by startup environments and building from zero to one.
- Curious and proactive about using AI tools to improve performance.
Success Looks Like
Within your first year, you:
- Consistently hit or exceed quota through a mix of self-sourced and inbound-converted pipeline.
- Maintain strong pipeline coverage (3–5x) with disciplined forecasting.
- Close multiple mid-market deals.
- Build a predictable outbound motion for mid-market accounts.
- Improve sales productivity by effectively leveraging AI tools.
- Contribute meaningfully to Cascade’s evolving GTM playbook.
Scaffolding Safety Inspector/ Competent Person
California (Berkeley / Bay Area Projects)
Job Overview
SAVI EHS is seeking an experienced Scaffolding Safety Inspector/ Competent Person to support active construction projects on behalf of Turner Construction Company in Berkeley, California.
This role will provide independent, third-party safety oversight focused on post-erection scaffold assessments and recurring monthly compliance evaluations. The consultant will work closely with project leadership, trade partners, and scaffold contractors to verify structural integrity, regulatory compliance, and safe use throughout the scaffold lifecycle.
This is a project-based consulting opportunity ideal for safety professionals with strong scaffold competency and commercial construction experience.
Key Responsibilities:
- Perform initial post-erection scaffold assessments following contractor certification.
- Conduct recurring monthly scaffold compliance inspections.
- Verify scaffold erection under competent person supervision.
- Inspect structural components, decking, bracing, and foundations.
- Evaluate guardrail systems and fall protection integration.
- Review access/egress systems including ladders and stair towers.
- Confirm tie-ins, stabilization, and load rating postings.
- Identify damage, modification, or unauthorized alterations.
- Assess housekeeping, material storage, and platform conditions.
- Document deficiencies and recommend corrective actions.
- Generate written inspection reports with photo documentation.
- Coordinate findings with GC and trade partner leadership.
Required Credentials & Qualifications:
- OSHA 30-Hour Construction (Required).
- Demonstrated Scaffold Competent Person experience.
- 5+ years construction safety experience.
- Strong working knowledge of OSHA 29 CFR 1926 Subpart L.
- Experience inspecting frame, system, and modular scaffolding.
- Ability to identify structural and fall protection deficiencies.
- Proficient in digital reporting and documentation.
Preferred / Value-Add Credentials:
- CHST, CSP, or equivalent safety certification.
- OSHA 510 / 500 Outreach Trainer.
- Cal/OSHA project experience.
- Prior third-party consulting or GC support experience.
- Multi-story commercial or mission-critical project exposure.
Oracle FDI Developer/Analyst
Contract
Palo Alto, CA (Remote or Hybrid if in SF Bay Area)
This position pays around $60 - $70/hr on W2
Responsibilities:
- Business Discovery & Analysis
-Lead requirements for workshops with FP&A, Accounting & Procurement.
-Translating needs into well-formed user stories, acceptance criteria, and success metrics. Map KPIs/metrics (e.g., revenue, COGS, Opex, cash flow, AP/AR aging, PO cycle times) to source systems and FDI subject areas.
- Data Modeling & Development & Go live (Oracle FDI)
-Design and implement data models, pipelines, and semantic layers within Oracle Finance Data Intelligence (leveraging Oracle subject areas, views, and data products).
-Build/Configure reports, dashboards, and self-service datasets.
-Implement drill paths, prompts/filters, row-level security, and data
entitlements.
-Establish data quality checks & build/maintain documentation
-Conduct UAT and migrate in production environment
- Demos, Enablement & Iteration
-Run demos and showcases with Finance leadership and business stakeholders; collect feedback and iterate fast.
-Create playbooks and training (how-to guides, release notes, KPI definitions) to drive adoption and self-service analytics.
Required Qualifications:
- Hands-on experience implementing and configuring Oracle Financial Data Intelligence (FDI)
- Experience leading requirements gathering sessions with finance stakeholders including FP&A, Accounting, and Procurement
- Strong understanding of financial metrics and KPIs such as revenue, COGS, operating expenses, cash flow, AP/AR aging, and procurement cycle times
- Proven ability to design and build data models, semantic layers, dashboards, and self-service datasets within Oracle FDI
- Experience configuring drill paths, prompts, filters, row-level security, and data entitlements
- Knowledge of Oracle subject areas, views, and data products
- Experience mapping business metrics to source systems and reporting structures
- Ability to establish data quality checks and validation processes
- Experience conducting user acceptance testing and managing production migrations
- Strong documentation skills covering data models, configurations, and processes
- Ability to create training materials, playbooks, and how-to guides for end users
- Excellent communication skills with the ability to present to finance leadership and business stakeholders
- Ability to work autonomously with minimal supervision
- Strong organizational and prioritization skills
Preferred Qualifications:
- Experience with Oracle Cloud Financials (General Ledger, Accounts Payable, Accounts Receivable, Procurement)
- Familiarity with Oracle Analytics Cloud, OTBI, or Oracle Business Intelligence
- Background working directly with FP&A teams on budgeting, forecasting, or financial planning processes
- Experience with data integration tools or Oracle Integration Cloud
- Prior experience in a consulting or systems integrator environment
- Background working in multinational organizations or with global finance teams
- Experience driving self-service analytics adoption across an organization
- Knowledge of Agile methodologies and iterative delivery practices CBAP , PMP , or Oracle certifications
Core Competencies:
- Analytical Thinking: Ability to break down complex business problems, identify root causes, and develop structured solutions
- Technical Aptitude: Comfort working hands-on with data models, configurations, and reporting tools while understanding underlying data structures
- Business Acumen: Strong understanding of finance and accounting processes, terminology, and how data supports decision-making
- Communication: Ability to convey technical concepts to non-technical audiences and translate business needs into technical requirements
- Stakeholder Management: Skill in building relationships, managing expectations, and engaging effectively with finance leadership and cross-functional teams
- Attention to Detail: Commitment to data accuracy, documentation quality, and thorough testing
- Adaptability: Ability to iterate quickly based on feedback and adjust to evolving priorities
- Ownership & Accountability: Self-directed approach with a strong sense of responsibility for outcomes and deliverables
- Enablement Mindset: Focus on empowering end users through training, documentation, and self-service capabilities
- Collaboration: Ability to work effectively with technical and business teams across functions and geographies
Location: Alameda, CA 94502 | Hybrid-4 days onsite/week
Duration: 09 Months
Position Summary:
- This role designs the training interventions required to execute the organization's learning strategy, ensuring employees and BPO partners have the skills needed to support ADC products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
- The role partners with subject matter experts across ADC to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.
Main Responsibilities
- Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
- Design, resource, and deliver learning solutions-including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT-that align with organizational goals.
- Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
- Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
- Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams.
- Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
- Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
- Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
- Apply continuous improvement practices to global training materials, processes, and systems.
- Stay current with innovations in learning, education, instructional design, and learning technologies.
Characteristics
- Ability to work independently with regular check ins and feedback.
- Ability to produce creative work within an established branded framework.
- Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
- Ability to pause and resume large projects without loss of documentation or momentum.
Accountability, Scope and Impact
- Reports to Sr. Training Specialist, Service Excellence.
- Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
Qualifications
Must-Haves
- Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
- 5+ years' experience creating learning content in document, video/audio, and interactive formats.
- Bachelor's degree in English, Education, Graphic Design, Instructional Design, or a closely related field (or equivalent demonstrated expertise/experience).
- LMS administration experience.
- Excellent video/audio editing and graphic design skills.
- Expert-level proficiency in learning creation software, including these specifics:
- PowerPoint
- Articulate 360 / Rise 360
- Adobe InDesign / Photoshop
- Excellent written and verbal communication, presentation, and facilitation skills.
- Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
- Advanced proficiency with Microsoft Office tools.
Nice-to-Haves
- Experience with Allego LMS.
- Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
- Healthcare or medical device industry experience.
- Master's degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
- Project Management certification (PMI) or significant project management experience.
THE POSITION
The Head Start Program Director reports to the Director of Human Services, or their designee, leads a team of professionals, and is responsible for the direction, management, and implementation of the Head Start/Early Head Start Birth-to-Five program. The Head Start Program Director continuously monitors the progress on meeting child outcomes and school readiness goals with the deliberate intent of meeting or exceeding the national average for child outcomes.
The position oversees 6 direct reports, a department budget of $25 million, and staff of 100.
KEY RESPONSIBILITIES
Provide strategic and operational leadership for the division; establish priorities, goals, policies, and performance standards; and ensure compliance with federal, state, and local requirements.
- Build and sustain collaborative relationships with the Head Start Policy Council, Advisory Board, Mayor’s Office, City leadership, County, State, and Federal partners, regulatory agencies, delegate partners, and community stakeholders.
- Ensure high-quality, culturally responsive child development services aligned with Head Start Performance Standards and California early childhood education standards and Community Care licensing.
- Oversee fiscal management, including budget development, financial oversight, contract administration, invoice processing, payments and pursuit of grants and alternative funding sources.
- Review budgets, checking that expenditures align with allowable uses, and watching for early signs of risk – whether in financial reports, staffing patterns or enrollment data.
- Direct and coordinate division operations, ensuring consistency in policy implementation and effective collaboration with external agencies, consultants, and vendors.
- Recruit, supervise, and develop staff; address public inquiries and eligibility determinations; and provide technical assistance to community partners.
- Establish community engagement, education and training programs for clients, partners and members of the public. This could be townhalls or listening sessions. ideal candidate is a leader who can successfully develop and manage a diverse team. You will solve client problems while providing exceptional service and help develop new business opportunities.
KEY ATTRIBUTES
- Mission-driven, community-centered leader with a strong commitment to equity and positive outcomes for children and families.
- Deep expertise in Head Start and early childhood programs, including strong knowledge of federal performance standards, compliance, monitoring, and multiple funding streams.
- Politically astute and publicly accountable, with the ability to operate effectively in a transparent environment involving public meetings, community advocates, and multiple oversight bodies.
- Relationship builder with strong executive presence, capable of partnering effectively with the Policy Council, Advisory Board, City leadership, labor representatives, service providers, and cross-department stakeholders.
- Operationally strong with a systems mindset, able to stabilize and improve staffing structures, systems, and service delivery across multiple sites and program models.
- Talent and culture leader with a track record of hiring, retaining, developing, and coaching staff while fostering strong team dynamics and a healthy organizational culture.
- Experienced in fiscal oversight and contract management, including managing budgets, audits, procurement processes, contracts, and payment workflows.
- Effective change leader who can navigate complex organizational structures, set priorities, and execute phased improvement plans while maintaining compliance and service quality.
- Excellent communicator and presenter, able to engage effectively with individuals and communities from diverse backgrounds.
- Creative and visionary systems thinker with the ability to elevate programs and advance coordinated implementation across the City.
QUALIFICATIONS
- Education: Bachelor’s degree from an accredited college or university in public administration, business administration, human services, education, health services, sociology, psychology, or a closely related field. A Master’s degree is highly desirable.
- Leadership Experience: At least five (5) years of progressively responsible supervisory or managerial experience in human services program administration.
- Program Experience: Experience managing or working with federally funded programs (e.g., Head Start or similar grant-funded initiatives) is highly desirable.
HOW TO APPLY
To be considered, please submit your resume and cover letter outlining the background and experience that make you the ideal candidate, electronically, to by April 10, 2026.
Applicants who apply by the deadline will receive first consideration. The position remains
open until filled.