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118 positions found — Page 7
About Us
We are a leading technology and electrical contracting organization specializing in the design, implementation, and support of ICT systems for commercial, industrial, healthcare, government, and mission-critical facilities. Our team delivers innovative technology infrastructure solutions that power connectivity, communication, and security in today’s digital-first world.
Position Overview
The ICT Engineer will play a key role in planning, designing, and implementing network infrastructure, communications technologies, and intelligent building systems. This role requires a strong technical foundation in structured cabling, network systems, wireless technologies, and industry standards, with the ability to collaborate across engineering, field installation, and client teams.
Key Responsibilities
•Develop ICT infrastructure designs, drawings, and specifications including structured cabling, pathways, and equipment rooms
•Support outside plant (OSP) and inside plant (ISP) low-voltage system planning
•Create technical documentation, submittals, and as-built packages
•Perform site surveys, assessments, and technology audits
•Assist in wireless network planning, DAS coordination, and technology integration
•Provide engineering support during installation, testing, and commissioning
•Ensure compliance with TIA, BICSI, NEC, and relevant standards
•Collaborate with project managers, field technicians, engineers, and clients
•Troubleshoot ICT-related issues during design and build phases
•Participate in QA/QC reviews and support project close-out deliverables
Qualifications
Required
•Bachelor’s degree in engineering, Information Technology, Telecommunications, or related field — OR equivalent experience
•Strong understanding of ICT design standards (TIA/EIA, BICSI, NEC)
•Knowledge of structured cabling, fiber, network hardware, pathways, and grounding
•Technical aptitude with network systems, Wi-Fi, DAS, and smart building technology
•Excellent documentation, communication, and coordination skills
Preferred
•BICSI credentials (RCDD, DCDC, TECH, INST, RTPM, etc.)
•CCNA, Network+, or similar networking certifications
•Experience with CAD, BIM, or modeling tools
•Experience in construction or technology integration environments
•Familiarity with project management tools and workflows
What We Offer
•Employee Stock Ownership Plan (ESOP)
•Competitive salary
•Comprehensive benefits package
•Professional growth and certification support (BICSI, manufacturer training, etc.)
•Opportunity to work on high-profile technology infrastructure projects
•A collaborative culture focused on innovation and continuous improvement
Relocation Not Available: Local Candidates Only
Structural / Miscellaneous Steel Estimator
Dearborn Heights, MI
Permanent
$100,000 - $140,000 + Benefits
The Role
A nationally ranked, award-winning general contractor is seeking a Structural / Miscellaneous Steel Estimator to join its Preconstruction team in the Detroit metro area.
This role sits within a collaborative steel preconstruction team (approx. six professionals) and reports into Preconstruction Leadership. You will lead both hard-bid and negotiated proposals, primarily focused on manufacturing, power, energy, and industrial steel projects nationwide.
You’ll be trusted to operate with autonomy — preparing accurate, competitive budgets while supporting business development and strengthening client relationships.
Key Responsibilities:
- Review drawings and specifications to define full project scope
- Attend and contribute to pre-bid meetings
- Prepare detailed, accurate cost estimates
- Solicit and level subcontractor and supplier pricing
- Develop best-value solutions balancing cost, engineering, and quality
- Clearly define bid inclusions, exclusions, and clarifications
- Support operations teams on awarded projects (including change orders)
- Contribute to conceptual budgeting and professional proposal development
What They’re Looking For
- 7+ years of structural / miscellaneous steel estimating experience
- Strong background in industrial, manufacturing, power, or energy sectors
- Deep understanding of conceptual estimating and cost control
- Proficiency in Microsoft Office & scheduling tools
You’ll thrive here if you’re analytical, ethical, commercially sharp, and genuinely enjoy collaborating with operations and clients.
This role ensures all parts, materials, and build activities are aligned with engineering requirements and program timing to support successful prototype builds.
The position works cross-functionally with Engineering, Purchasing, Logistics, Suppliers, and Prototype Operations to ensure vehicles are built on schedule and issues are resolved quickly.
________________________________________ Key Responsibilities Build Planning & Coordination • Develop and manage prototype build plans for upcoming vehicle builds.
• Coordinate build timing, sequencing, and part readiness to support program milestones.
• Track build status and provide updates to program leadership and cross-functional teams.
• Ensure all required components are available and validated prior to scheduled builds.
Parts Readiness & Tracking • Track prototype parts through sourcing, manufacturing, shipping, and delivery to build locations.
• Identify potential part shortages or delays and escalate risks early.
• Work closely with Parts Management Analyst, Purchasing, Engineering, and suppliers to ensure timely delivery of prototype components.
• Monitor part status using internal tracking systems and build readiness tools.
Issue Resolution & Escalation • Identify risks impacting build timing or vehicle completion.
• Lead issue resolution activities with engineering teams and suppliers.
• Escalate supply or engineering concerns when needed to protect build schedules.
• Drive corrective actions to ensure prototype build completion.
Cross-Functional Collaboration • Act as a central communication point between Engineering, Manufacturing, Purchasing, and Logistics.
• Participate in program meetings, build readiness reviews, and launch planning discussions.
• Support coordination between prototype facilities and program teams.
Build Execution Support • Assist build teams with part verification, build sequencing, and issue tracking.
• Document build concerns and feedback for engineering improvements.
Reporting & Documentation • Maintain accurate build plans, schedules, and part tracking documentation.
• Provide daily or weekly status updates on build readiness and risks.
• Develop tracking tools and reports to support prototype program management.
________________________________________ Required Qualifications • Experience in automotive prototype builds, manufacturing, supply chain, or program management.
• Strong organizational and planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and communication skills.
________________________________________ Preferred Qualifications • Bachelor's degree Supply Chain, Business, or related field (or equivalent experience).
• Experience working in prototype build centers or pre-production environments.
• Knowledge of automotive program timing and launch processes.
• Experience working with suppliers and cross-functional program teams.
• Familiarity with build tracking systems and program management tools.
________________________________________ Key Skills • Build planning & scheduling • Supply chain coordination • Cross-functional communication • Risk management & escalation • Problem solving • Attention to detail • Project coordination Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Duration: 12 Months (Temp to Perm)
Client: One of the largest provider of transformational learning solutions.
Overview:
We are looking for an Automotive Training & Development Consultant located in the Detroit, Michigan area.
This position is responsible for analysis, research, development and delivery of manufacturing processes and technical launch training with on-site support to OEM vehicle assembly plants in the US, Canada and Mexico.
Duties:
- Provide on-site training and support at each of the OEM vehicle assembly plants.
- Instruct and consult plant process and repair personnel to improve their understanding of the vehicle and its highly intricate and interconnected systems and subsystems.
- Present and demonstrate efficient and effective methods of diagnosing and correcting vehicle assembly, vehicle electrical systems and sub-system deficiencies.
- Conduct root cause analysis to accurately identify the cause(s) of assembly and vehicle deficiencies.
- Act as the training liaison between product/manufacturing engineering and general assembly by creating, designing and developing training materials related to vehicle assembly process, electrical harness manufacture, vehicle electrical system architectures and schematics.
- Communicate and share lessons learned, developed training materials and information gathered in support of one plant project with remaining plants on a timely basis.
- Analyze and identify future training needs for each of the OEM vehicle assembly plants.
- Support and participate in plant launch meetings and provide training reports to management, the OEM management and OEM launch teams.
- Interface with engineering, component suppliers and vendors to validate and develop training materials for the manufacturing process, vehicle and vehicle electrical sub-systems prior to the Start of Regular Production (SORP).
- Research and compile manufacturing processes and technical information to be included in training course materials, such as, but not limited to engineering schematics, work in process service information, engineering documents, engineering math data and manufacturing reports.
Qualifications:
- Associate's degree or Certificate in Automotive Technology, engineering or other related discipline with 5 years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor. Or High school diploma with eight years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor may be considered in lieu of an associate’s degree.
- Demonstrated knowledge of automotive systems from an advanced diagnostics perspective.
- Demonstrated knowledge of OEM manufacturing tracking and reporting systems.
- Demonstrated knowledge of OEM manufacturing dynamic vehicle testing systems.
- Ability to develop professional training materials using pre-launch documents.
- Ability to read and interpret a digital multimeter, OEM diagnostic scan tool and other automotive related diagnostic test equipment.
- Ability to effectively conduct one-on-one and group presentations Ability to interpret early engineering level electrical schematic diagrams.
- Ability to read OEM supplier electrical harness prints.
- Strong working knowledge of Microsoft Office.
- Extensive travel flexibility. Upward of 75% travel, depending upon launch.
- Ability to work independently without supervision.
- ASE certifications.
- Demonstrated presentation skills delivering process and technical training.
- Automotive technical assistance center experience.
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
Job Description:
Position Overview:
- We are seeking a highly skilled and experienced Software Defined Vehicle (SDV)
- System Architect to join our team.
- The ideal candidate will play a pivotal role in designing and
- implementing the architecture for our next-generation software-defined vehicles.
- This role requires a deep understanding of automotive systems, software development, and system integration.
Key Responsibilities:
- Requirements Analysis: Analyze customer and stakeholder requirements and derive system constraints for finding optimized solutions for software-defined vehicle systems.
- Design: Develop and define overall system HLD for software-defined vehicle systems, ensuring key constraints like safety, security, privacy, regulatory compliance along with scalability, reliability, and performance in mind.
- Apply a data-driven approach in evaluating design alternatives considering futuristic mindset and document the decisions.
- Interface Development: Develop system interfaces for signal oriented or service-oriented Architectures using standard interface definition language (IDL) and create comprehensive API documentation.
- System Modeling: Model system components using SysML/UML tools.
- DFMEA: Own and craft DFMEAs through the standard development process.
- Support product/feature validation and failure root cause analysis.
- System Integration: Collaborate with cross-functional teams to integrate software with hardware components.
- Verification and validation: Ensure quality and reliability of software and hardware through rigorous testing and validation processes.
- Technical Leadership: Provide technical guidance and mentorship to engineers, ensuring best practices in software development and system design.
- Automation and Quality Measures: Champion automation of software and system quality measures at all stages – requirements, design, development, and integration – leveraging tools and techniques like TDD, Gherkin (BDD), TestRail, and Google Test.
Qualifications:
- Education: Bachelor’s or Master’s degree in computer science, Electrical or Electronics
- Engineering, Mechatronics, Robotics, or a related field.
Experience:
- Minimum of 8 years of experience in software architecture, system design, and integration within the automotive industry.
- 5 years of experience in Systems Engineering, preferably in the Automotive domain.
- 5 years of proven working experience in Software Engineering – embedded.
- 3 years of programming experience in C / C++ / Python.
- 3 years of work experience in Agile project involvement.
- Familiarity with ASPICE, ISO 26262, and SAE standards.
- Familiarity with connected vehicle distributed systems, embedded automotive development boards (Qualcomm, Renesas, NXP, etc.).
- Knowledge of SysML and modeling language/tools.
- Automotive domain experience in component-level system design and integration using automotive network technologies (LIN, CAN, Ethernet)
- Knowledge of AUTOSAR software stack, Android software stack, domain controller architecture, and software-defined architecture.
- Knowledge of communication protocols like MQTT, gRPC, SOME/IP.
- Experience with unit, integration, regression, user testing, and load testing.
- Exceptional analytical and problem-solving skills.
- Excellent leadership and interpersonal skills.
- Great collaboration and communication skills.
Preferred Qualifications:
- Experience in hands-on development and troubleshooting of embedded systems.
- Experience in functional safety and cybersecurity.
- Understanding of SOLID design principles and clean code practices.
- Experience with CI/CD tools and developing automation frameworks.
- Knowledge of service-oriented architecture concepts, and microservices architecture principles.
Why Join Us:
- Opportunity to work on cutting-edge technology in the automotive industry.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Career growth and development opportunities.
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
POSITION SUMMARY:
The Instrumentation and Calibration Engineer has the responsibility for ensuring the site’s production instruments are operating at optimal levels and properly maintained to data collection in an FDA regulated environment. The position will be primarily responsible for ensuring all instruments are maintained in a calibrated state. Additionally, the Engineer will support general troubleshooting of production equipment/utilities, and asset management.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:
- Shall adhere to all applicable regulatory requirements, including FDA, EPA, OSHA, and related safety, health and environmental procedures, policies and practices.
- Consistent support and practice of all Piramal Pharma Solutions mission, vision, and values.
- Identify and protect the original technical information as part of the company property.
KEY RESPONSIBILITIES.
- Support the Preventive Maintenance (PM) program through the creation of new PM tasks, evaluation of existing PMs for technical relevance to current asset problems.
- Help create Standard Operating Procedures (SOPs) for equipment operation, engineering analyses, PM and calibration tasks, that adhere to FDA and cGMP requirements.
- Support the management of the calibrations on production instruments, such as temperature sensors (RTDs/resistance thermometers), pressure sensors (electronic manometers, gauges), and other transmitters.
- Support root cause investigations to a detailed level required for an FDA regulated/cGMP environment, and translate these root causes to effective CAPAs that mitigate equipment risk.
- Assesses and monitors equipment for reliability of operation implementing necessary improvements
- Maintains system classification of incoming equipment with the system owner. Duties may include assembly of supplier operating and maintenance manuals, installation and operational qualification.
- Translate data from Root Cause Centered Maintenance (RCCM) data to support Autonomous Maintenance program. Train Operations personnel in Autonomous Maintenance.
- Maintain calibration records, and qualification of calibration contractor.
- Manages risk to achieve organization's strategic objectives in areas of environmental health and safety, asset capability, quality, and production.
- Conducts risk analyses routinely when production equipment is functioning outside of expected parameters
- Develops Total Cost of Ownership, Mean Time to Failure, Life Cycle Cost, Mean Time to Repair, specific to critical equipment in the production areas.
- Runs process improvement projects from design thru implementation. Apply Root Cause Centered Maintenance (RCCM) to develop improved preventive maintenance tasks.
- Executes changes through to completion, from initiation of change controls to revising SWIs, coordinating work with Maintenance/Engineering, etc., to close out of CCs
- Collaborates with other departments to ensure that reliability is integrated into all aspects of the organization
- Participates in and execute qualification and validation of equipment and processes
EDUCATION/EXPERIENCE.
- Bachelor’s degree in an engineering discipline and 3 years of experience in a related or similar field, or
- Associate’s degree in an engineering or scientific discipline and at least 5 years of experience.
JOB COMPETENCIES.
- Analytical thinking: the ability to think critically and logically, as well as the ability to work with large sets of data and make sense of them.
- Technical aptitude: a strong understanding of the systems, equipment, and processes at hand. This includes knowledge of the engineering principles and specific systems used at an organization.
- Mechanical aptitude: an understanding of how mechanical components fit together and support the function of equipment. Demonstrated curiosity for how production equipment functions.
- Problem-solving: the ability to think creatively and come up with innovative solutions to complex problems. Specific experience applying Root Cause Analysis and Root Cause Investigation concepts to determine root causes and create effective corrective actions.
- Communication: the ability to explain technical concepts in a clear and understandable manner, as well as the ability to collaborate effectively with others. The ability to generate highly technical equipment maintenance into work instructions for Maintenance Technicians.
- Time management: the ability to manage multiple projects and tasks simultaneously and effectively including planning, scheduling, and organizing. Preferred experience in the Agile Project Management System.
- A continuous improvement mindset: identifying and implementing ways to continuously improve reliability.
- An understanding of lean manufacturing principles, and applying Six Sigma concepts to chemical manufacturing.
- Safety-conscious: the ability to identify potential hazards and take the necessary steps to mitigate them.
- Knowledge of CMMS system and functions
- Knowledge of the regulations and their application to instruments that gather GMP data in a production environment.
Asset Manager
Summary:
MUST have substation or underground experience
Asset Management Engineer is responsible for managing and optimizing the life cycle of physical assets to ensure they serve the intended purpose efficiently and effectively. This includes the development of the business process around it. Builds and maintains effective relationships with key internal and/or external decision makers.
Key Responsibilities
- Develop, implement, and maintain asset management strategies aligned with organizational goals and applicable standards
- Analyze asset performance, reliability, and lifecycle costs to support data driven investment and maintenance decisions.
- Define asset criticality, maintenance strategies to optimize risk, cost, and performance.
- Support and maintain asset management systems (e.g., EAM/CMMS platforms), ensuring data accuracy and integrity
- Proactively analyze asset performance data, benchmark performance, identifying common failures, and formulating corrective actions. Assess the life cycle of assets and make recommendations for upgrades or replacements
- Develop reports on asset records, including information on their condition, location, and develop cost-effective asset management solutions to minimize expenses
- Establish and monitor asset performance metrics (KPIs) such as availability, reliability, and total cost of ownership
- Ensure compliance with regulatory, safety, and internal governance requirements related to asset management
- Contribute to continuous improvement initiatives, standards development, and asset management documentation
Required Qualifications
- 3–7 years of experience in asset management, reliability engineering, maintenance engineering, or a related role
- Working knowledge of asset lifecycle management and reliability-centered maintenance concepts.
- Experience using asset management or CMM/EAM systems
- Strong analytical, problem-solving, and data interpretation skills.
Education
• A bachelor's degree in engineering (civil, mechanical, electrical) or related field is required.
At Integrated Micro Electronics, Inc. (IMI), we bridge the gap between complex electronics design and global-scale manufacturing. As one of the global leaders in the Automotive & Mobility sector, we specialize in the high-reliability solutions required for the next generation of transportation.
We are seeking a Senior Key Account Manager—a strategic individual contributor possessing the technical gravitas to navigate the complexities of the U.S. automotive landscape. In this capacity, you maintain full ownership of the customer relationship throughout the entire business engagement.
You are not merely managing a portfolio; you serve as a strategic partner, aligning IMI’s global capabilities to provide an optimized value proposition for our clients. Your mission is to plan, develop, and manage accounts within our strategic markets to meet corporate revenue targets. As the "voice of the customer" within IMI, you will facilitate cross-functional collaboration to ensure the achievement of key account objectives—translating customer product roadmaps and market positioning into actionable growth strategies. If you are an expert at cultivating long-term value and driving revenue within the top tier of the automotive industry, we invite you to connect with us.
Reports to:
Sales Director - Mobility
Responsibilities
- Develop and execute comprehensive account strategies that align with IMI’s corporate roadmaps and long-term growth objectives.
- Drive sustainable revenue growth by securing new business wins and expanding partnerships with existing customers across various business units.
- Identify and qualify high-potential, financially sound program opportunities that strategically fit IMI’s specialized manufacturing capabilities.
- Cultivate and maintain influential relationships across all functional working levels to ensure long-term customer loyalty and satisfaction.
- Lead the end-to-end sales process, from initial discovery and solicitation of quotations to the final generation of a sustainable opportunity pipeline.
- Orchestrate the RFQ process by assessing customer requirements and collaborating with internal business units to determine the optimal factory and capacity solutions.
- Provide critical market insights and competitive intelligence from assigned accounts to support strategic development and technology roadmaps.
- Ensure organizational alignment through timely status reporting and the generation of accurate sales and revenue forecasts.
Qualifications:
- Bachelor’s degree in Engineering, Sales, Marketing, or a related field; an advanced degree (Master’s or Doctorate) or professional certification is highly regarded.
- Minimum of 5 years of experience in high-level account management or sales, with a functional understanding of the EMS, PCBA, or electronics manufacturing landscape.
- Proven track record in "sales hunting," deal closure, and strategic account growth, underpinned by a strong grasp of financial principles and complex sales processes.
- Highly analytical professional with expertise in project management and decision-making, capable of translating customer roadmaps into successful program opportunities.
- Exceptional interpersonal and presentation skills, with the ability to facilitate cross-functional collaboration and engage effectively with stakeholders at all levels.
Why IMI?
- The opportunity to lead high-stakes accounts with the independence of a senior expert.
- Access to a worldwide network of engineering excellence and manufacturing power.
- A seat at the forefront of the EV and Mobility revolution.
- Competitive pay package and a flexible, remote-friendly environment designed for high-performing professionals.
COMMERCIAL CONSTRUCTION SALES REPRESENTATIVE
R.E. Leggette Company – Dearborn, MI
R.E. Leggette Company is a multi-generational commercial construction firm based in Dearborn, Michigan. In addition to our contracting operations, we operate an affiliated materials distribution division serving commercial contractors throughout Southeast Michigan.
We are seeking a disciplined, professional sales representative to grow our construction materials division from our Dearborn office.
POSITION OVERVIEW
This is an in-office sales position focused primarily on outbound phone sales, account development, and relationship management with commercial contractors. Occasional local contractor visits may be required, but the majority of sales activity is phone-driven and office-based.
An established distributor relationship and active contractor accounts are in place. The successful candidate will be expected to build on this foundation and actively expand our market presence.
RESPONSIBILITIES
• Execute consistent outbound call activity to develop and grow contractor accounts
• Manage pricing and protect gross margins
• Coordinate with vendor representatives and internal operations
• Track pipeline, follow-ups, and reorder cycles
• Identify opportunities to expand product usage within accounts
• Maintain structured daily sales activity
QUALIFICATIONS
• 3+ years of construction, building materials, or B2B sales experience
• Comfortable speaking with commercial contractors
• Strong follow-up and organizational skills
• Self-motivated and comfortable working within a structured office environment
COMPENSATION
Competitive base salary commensurate with experience, plus performance-based commission structure. Comprehensive benefits package included. High earning potential for top performers.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.