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Job Summary:

We are seeking an experienced Embedded Software Design Engineer to support development and compliance of an Arm-based SoC embedded software platform in accordance with DO-178C DAL A safety-critical standards. The role involves understanding and maintaining an existing code base, performing software requirement analysis, architecture design, and ensuring complete lifecycle compliance including traceability, documentation, and configuration management.

Key Responsibilities:

• Understand, build, and maintain the Arm-based SoC embedded software code base.
• Ensure software development follows DO-178C DAL A safety-critical SDLC processes.
• Perform software requirements capture, analysis, and traceability.
• Develop software architecture and detailed design documentation.
• Update and maintain source code to meet DO-178C compliance.
• Support SDLC reviews and Pre-SOI audit activities.
• Prepare design analysis reports and resolve technical issues.
• Maintain requirements, design, code, and test traceability.
• Support configuration management and documentation activities.

Required Skills:

• 7+ years of experience in embedded software design and development.
• Strong experience with DO-178C DAL A safety-critical software lifecycle.
• Experience with software architecture, design, and requirement analysis.
• Knowledge of communication protocols: Ethernet, SPI, RS485, CAN, I2C.
• Hands-on experience with DOORS, Git, Matissa, MS Visio.
• Familiarity with AMD Vitis, ARM C Compiler, and Lauterbach Trace32.
• Experience with SDLC documentation and Pre-SOI audit processes.

Job Description:

Mandatory Skills:

• 7+ years Senior engineer with emphasis on FPGA design, development, and testing
• Develop requirements, design documentation, and test documentation
• Perform VHDL analysis, develop test bench, simulation, and on-target testing
• Perform FPGA Synthesis, place, route and timing analysis of FPGA designs

Primary Skills:

• Strong technical knowledge related to FPGA development and verification
• Knowledge of chip architecture and design, FPGA tool flow, VHDL, Python/Perl/Tcl, and debugging.
• Solid understanding of industry standard interfaces (e.g, DDR, PCI, I2C, UART and Ethernet, etc.)
• Proven ability to complete tasks and helping team members
• Excellent hardware and software debugging skills
• Familiar with test equipment (e.g. oscilloscopes, logic analysers)
• Working knowledge of Xilinx development tools set
• Working knowledge with LabVIEW and LabVIEW a plus
• Have familiarity with DO-254 process

Role: Product Cybersecurity Engineer - Domain Lead

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract

Description:

The Product Cybersecurity Domain Lead is responsible for leading cybersecurity efforts across the connected vehicle ecosystem. This role ensures security is embedded throughout the product lifecycle, from development to deployment, by leveraging deep technical expertise and strategic thinking. The position involves collaboration with global stakeholders, executive briefings, and the development of innovative solutions to complex cybersecurity challenges.

Essential Functions:

Provide technical cybersecurity expertise across assigned domains of the connected vehicle ecosystem, proactively identifying and solving problems.

Lead strategic cybersecurity initiatives, acting as a business partner to senior leadership and contributing to long-term competitiveness.

Develop and implement secure-by-design methodologies, ensuring compliance and alignment with business objectives.

Conduct value-added research and analysis to inform cybersecurity strategies and solutions.

Communicate cybersecurity risks, countermeasures, and residual risks to executives and stakeholders.

Collaborate with internal and external development teams to assess and mitigate risks in systems, software, and hardware.

Lead debugging and architectural changes in collaboration with global teams and suppliers.

Requirements:

Bachelor's or Master's degree in Cybersecurity, Computer Science, or related field; advanced degree preferred.

Minimum 6+ years of cybersecurity experience, ideally in IoT-based domains.

Hands-on experience in software development and technical leadership.

Expertise in embedded systems and connected components (e.g., cloud, mobile).

Strong understanding of cybersecurity principles and operational support.

Experience with executive-level communication and strategic planning.

Overview

We are seeking a Customer / Sales Support Specialist to lead the daily operations of our Customer Support Team. This is a critical role supporting both sales and operations, ensuring an exceptional customer experience while helping drive recurring service revenue.

You will oversee support and maintenance contracts, manage vendor relationships, assist with quoting and renewals, and identify additional service opportunities.

Key Responsibilities

• Prepare estimates and customer quotes
• Manage vendor and distributor relationships
• Oversee annual customer contract renewals
• Support and manage the Customer Service Desk
• Administer support and maintenance agreements
• Identify additional service and revenue opportunities
• Coordinate internal and external resources to support customer needs

Architecture & Engineering Manager

5G is changing the world. Be part of that change. MD7, a digital infrastructure consultancy, is seeking a passionate Architecture & Engineering Manager to play a pivotal role in our continued expansion.

CONDITIONS

Location: Allen, Texas

Travel: 5%

Employment Type: Full-time, Permanent

Compensation: Starting at $100,000 + Dependent on Experience (DOE)

IN A NUTSHELL

The A&E Manager is responsible for preparing detailed architectural and engineering drawings and specifications for MD7 clients within the telecom industry. The A&E Manager will ensure all drawings follow company standards and state and local codes and ordinances. Additionally, the A&E Manager will attend site visits as necessary to obtain field measurements and photos to complete the drawings. The A&E Manager will ensure compliance and delivery on all telecommunication projects, in such a manner as to provide the highest quality of services to MD7 customers.

DAY-TO-DAY

• Leads and supports a team to achieve goals through clear direction, collaboration, and accountability. Oversees daily operations while fostering growth, performance, and a positive work environment.
• Accurately and effectively prepare architectural & engineering drawings, analysis, and specifications by agreed upon deadlines.
• Ensure drawings adhere to company standards, as well as state and local codes/ordinances.
• Drive visibility into task assignments and departmental progress via MD7's proprietary reporting platforms.
• Support Director of Architecture & Engineering as needed for projects and special assignments
• 50% Preparation of architectural & engineering drawings, analysis, and specifications utilizing AutoCAD, Adobe Photoshop, and other proprietary calculation sheets.
• 15% Modify drawings and analysis per redline mark-ups from A&E staff.
• 15% Ensure drawings are following company standards and state and local codes and ordinances.
• 10% Manage departmental workflows, including tracking, task assignment, and performance reporting
• 5% Attend field site walks to obtain site measurements and photos of field conditions.
• 5% Perform other duties and responsibilities as required by Director of A&E Operations.

DO YOU BRING?

• Certification in technical drafting (preferred not required)
• Active professional license with plan-stamping authority (preferred not required)
• Experience preparing architectural, electrical, and structural drawings for wireless carriers within the telecom industry, as well as EV infrastructure projects
• Experience creating construction drawings
• Good working knowledge of architectural and engineering practices, methods, and procedures.
• Experience with AutoCAD or other CAD software. Proficiency with AutoCAD tools, including Fields, Dynamic Blocks, and Design Center.
• Advanced knowledge and experience with AutoCAD or other CAD software.
• Advanced Excel skills for calculations and organization.
• Advanced skill level with computer software programs, such as Microsoft Office (including Outlook and Word).
• Ability to manage one's own time and to properly prioritize tasks to complete projects accurately and on time, consistently.
• Strong attention to detail and accuracy required.
• Able to sit, research and process documents on a computer for long periods at a time required.

We understand that you may not meet all the requirements. But if you bring the right level of commitment and enthusiasm, we believe we can achieve great things together. If you require reasonable accommodations to make your application process more comfortable, please email our recruiting team at , so we can support you accordingly.

BENEFITS

Time Off - We know the importance of work-life balance.

• 2 weeks of Vacation Time to start and grow throughout tenure
• 13 Paid Holidays
• 40+ hours of Sick Time

Rewards & Recognition - We value performance and celebrate success.

• Shoutouts on our newsletter
• Weekly Friday Huddle Recognitions

Health & Wellbeing- We take your wellbeing seriously.

• Comprehensive health, dental, vision insurance
• Voluntary coverages (Pet insurance, Long-Term Disability, Short-term Disability, Life Insurance and MORE!)
• On-site gym in office building
• Monthly company lunches and breakfast
• Private Wellness rooms
• Employee Assistance Program (EAP) – anonymous third-party support

Culture & Community- Work should be fun, meaningful, and connected.

• Monthly engagement activities
• Company-wide volunteer events for opportunities to give to your local community

Growth & Development- Your career is important to us.

• Internal career development opportunities
• Mentorship Program

Location

• Work from our prime Allen, TX office – right in the heart of the action

MD7 Core Values

Our Vision and Core Values are both foundational and aspirational at the same time. We never quit striving to improve. We're always looking to recruit exceptional talent that shares these values as well.

Respect for the Individual

Balanced Life

Giving Back

Continuous Improvement

Extreme Service

Integrity

We want to be able to continuously innovate to empower success. That's why, in addition to exciting career opportunities throughout the world, we also provide the best training in the industry.

Disclaimer

MD7 is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If you need assistance or an accommodation due to a disability, please contact us at .

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Hybrid Recruiter / Account Executive – Schaumburg, IL

$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)

Year 1: $75,000 – $90,000 | Year 2: $100,000+

Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)

For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.

We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.

This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients’ businesses.

In this role, you’ll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.

What You’ll Do

• Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
• Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
• Source, interview, and evaluate candidates to identify top talent in the market.
• Match high-quality candidates with client opportunities to create successful, long-term placements.
• Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
• Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
• Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
• Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
• Track performance metrics and revenue goals while building your own book of business.

What You Bring

• Highly motivated and competitive personality with a strong desire to earn.
• Sales mindset with the drive to exceed goals and increase income.
• Excellent communication and relationship-building skills.
• Strong work ethic and the ability to thrive in a performance-based environment.
• Natural problem solver with a solutions-focused mindset.
• Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.

Why Join Corporate Resources?

• Unlimited commission structure – no cap on earnings
• Opportunity to build a six-figure career in recruiting and sales
• Work directly with business leaders and decision-makers
• Collaborative and supportive team environment
• Established brand with 30+ years of success in the Chicagoland market

If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.