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Job Title: General Manager – Manufacturing Plant

Location: Summerville, SC

Position Type: Full-Time

Overview:

We are seeking an accomplished and strategic General Manager to oversee all aspects of our manufacturing facility in Summerville, SC. The ideal candidate will have extensive experience leading large-scale manufacturing operations, including production, maintenance, and engineering, with a strong focus on both semi-automated and fully automated equipment. This executive role requires a visionary leader who can drive operational excellence, financial performance, and team development while ensuring safety, quality, and sustainable growth.

Please note: *Only local candidates currently living within a 50 mile radius of Summerville, SC will be considered for this role*

Key Responsibilities:

1. Strategic Leadership & Operational Excellence

• Set the vision and operational strategy for the plant in alignment with corporate goals.
• Drive operational efficiency, cost control, and continuous improvement initiatives.
• Oversee production planning, resource allocation, and capital investment projects.
• Monitor plant KPIs and implement strategic initiatives to enhance productivity, quality, and customer satisfaction.

2. Maintenance & Technical Operations

• Lead a large and diverse maintenance organization responsible for the upkeep of semi-automated and fully automated equipment, including robotics, conveyors, PLC-controlled systems, hydraulics, and pneumatics.
• Establish and enforce preventive and predictive maintenance programs to optimize equipment reliability and OEE.
• Collaborate with engineering and operations teams on equipment upgrades, automation integration, and technology adoption.

3. Financial & Business Management

• Develop and manage the plant budget, including labor, materials, and capital expenditures.
• Identify cost-saving opportunities without compromising quality or safety.
• Participate in long-term strategic planning, including capacity planning, production expansion, and technology investments.

4. Team Leadership & Organizational Development

• Build, mentor, and retain a high-performing management team across production, maintenance, quality, and engineering.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop succession plans and professional growth opportunities for key personnel.

5. Safety, Compliance & Quality Assurance

• Ensure compliance with OSHA, environmental, and corporate safety regulations.
• Lead safety culture initiatives and drive proactive risk management.
• Maintain rigorous quality standards and ensure alignment with customer expectations and industry regulations.

Qualifications:

• Bachelor’s degree in Engineering, Manufacturing, Industrial Management, or related field; MBA or advanced degree preferred.
• 10+ years of senior manufacturing leadership experience, with at least 5 years in a plant General Manager or equivalent executive role.
• Proven ability to manage large-scale operations, including significant maintenance departments and automated manufacturing systems.
• Strong financial acumen with experience managing budgets, CAPEX, and operational performance metrics.
• Deep knowledge of semi-automated and fully automated manufacturing processes, including robotics, PLCs, and process optimization.
• Exceptional strategic thinking, leadership, and communication skills.
• Demonstrated success in driving continuous improvement, lean manufacturing initiatives, and operational excellence programs.
• Must currently live within the Charleston, SC metro area.

Compensation & Benefits:

• Competitive executive-level salary with performance-based incentives
• Comprehensive health, dental, and vision coverage
• 401(k) plan with company match
• Paid time off, holidays, and executive leave
• Professional development and leadership training opportunities

Overview

We are seeking a driven and team-oriented Preconstruction Manager to lead and manage the preconstruction phase of our commercial construction projects across healthcare, education, and municipality sectors. The ideal candidate brings both estimating expertise and real-world operations experience, working side-by-side with our Operations team to ensure a seamless transition from concept through construction. We are looking for someone who takes ownership, builds strong relationships, and thrives in a collaborative, high-performance environment. A strong understanding of Construction Management-at-Risk (CMAR) and Design-Build delivery methods is essential.

Key Responsibilities

• Lead all aspects of the preconstruction process, including budgeting, estimating, scheduling, and client coordination, with full ownership of deliverables.
• Partner closely with Operations teams throughout preconstruction to align on scope, logistics, constructability, staffing, scheduling, and execution strategy.
• Develop and manage preconstruction schedules, milestone tracking, and client-facing deliverables.
• Support business development efforts including proposals, interviews, conceptual budgeting, and relationship-building with clients and industry partners.
• Provide detailed cost estimates with quantity takeoffs, value engineering analyses, and GMP proposals with a focus on accuracy and transparency.
• Lead client presentations including cost updates, scope alignment discussions, and value engineering recommendations that build trust and confidence.
• Provide proactive constructability input during design to identify and reduce risk early, control costs, and drive solutions that protect both the client and the company.
• Develop and maintain strong, long-term relationships with trade partners to foster collaboration, competitive pricing, accountability, and shared success.
• Solicit and analyze subcontractor and supplier pricing to ensure comprehensive coverage and strategic buyout planning.
• Ensure a smooth and well-communicated transition from preconstruction to the Operations team, setting the project up for field success

Qualifications

We are looking for highly motivated self-starters who are organized, self-aware, competitive, possess a strong sense of urgency, and maintain a positive attitude with high integrity.

• Bachelor’s degree in Construction Management, Engineering, or a related field preferred.
• 8+ years of experience in commercial construction with strong estimating/preconstruction and/or operations leadership experience.
• Experience leading both trade-facing pricing efforts and client-facing deliverables.
• Strong understanding of CMAR and Design-Build delivery models.
• Strong financial acumen with the ability to analyze cost, risk, and strategy.
• Excellent communication and leadership skills with the ability to build trust internally and externally.
• Demonstrated ability to build strong relationships with clients, design partners, and trade partners.
• Ability to read and interpret construction drawings, specifications, and contracts.

Benefits

• Comprehensive benefits package: Health Insurance, STD, LTD, and Life Insurance options
• Dental and Vision coverage
• Optional Life Insurance for employee and spouse
• 401(k) plan with match
• Bonus eligibility
• Vehicle allowance, fuel cards, and per diem (when applicable)
• Paid vacation and sick leave
• 6 holidays

This role bridges pre-construction strategy with project execution, supporting estimating efforts while contributing to successful field delivery. The position plays a critical part in cost modeling, subcontractor procurement, budgeting, and early project planning, while partnering with the Project Manager during construction on scheduling, buyout, cost control, and project documentation. 

Designed as a growth-track role, this position provides hands-on involvement throughout the full project lifecycle—from early budgeting to final closeout—while establishing a clear pathway to Project Manager or Preconstruction Manager.

KEY RESPONSIBILITIES:

Pre-construction & Estimating 

• Assist in the preparation of conceptual, schematic, and GMP estimates 
• Perform quantity takeoffs and scope analysis from drawings and specifications 
• Develop trade bid packages and coordinate subcontractor bidding 
• Solicit, review, and level subcontractor and supplier proposals 
• Assist in preparing value engineering options and cost comparisons 
• Support early constructability reviews and risk assessments 
• Maintain historical cost data and estimating templates 

Project Management Support 

• Assist the Project Manager with project setup, including contracts, subcontracts, and project documentation 
• Support subcontractor buyout and contract execution 
• Track and manage RFIs, submittals, and change orders 
• Assist with schedule updates and coordination with field teams 
• Monitor project budgets, cost reports, and forecast updates 
• Participate in owner, architect, and subcontractor meetings 
• Support project closeout documentation, including as-builts and O&M manuals 

Coordination & Communication 

• Serve as a liaison between preconstruction, operations, and field teams 
• Coordinate with internal departments (accounting, safety, and leadership) 
• Communicate clearly with designers, consultants, vendors, and subcontractors 
• Assist in transitioning projects from pre-construction to construction 

Qualifications: 

• Bachelor’s degree in construction management, Engineering, Architecture, or related field (or equivalent experience) 
• 2–5 years of experience in construction estimating, project engineering, or assistant project management 
• Strong understanding of construction means and methods 
• Proficiency in estimating and project management software (e.g., Excel, Bluebeam, Procore, Sage CM, or similar) 
• Ability to read and interpret construction drawings and specifications 
• Strong organizational, communication, and analytical skills 
• High attention to detail with the ability to manage multiple priorities 

Preferred Skills 

• Familiarity with conceptual estimating and early budgeting 
• Exposure to industrial, commercial, or specialty construction projects 
• Interest in career growth toward Project Manager or Preconstruction Manager 

Compensation & Benefits 

• Competitive salary and performance-based bonus  
• Vehicle and cellphone allowance 
• Comprehensive benefits including Medical, Dental, and Vision insurance, 401(k) with Company Match, and paid time off 
• Professional development support and career growth opportunities 

About BEHKO 

BEHKO represents the next chapter of proven design-build excellence. Our name reflects our evolution—honoring a strong foundation while clearly signaling where we are headed. With bold vision, trusted relationships, and uncompromising integrity, we deliver from blueprint to beyond.

Our leadership team brings decades of industry experience, having led major initiatives within a respected design-build firm recognized for high standards and long-term client value. Following a strategic leadership transition, our founders sharpened the firm’s direction and aligned its future under one clear vision. Today, BEHKO carries that legacy forward through unified leadership and a performance-driven culture grounded in clarity, accountability, and results.

What sets BEHKO apart is our blend of seasoned expertise and forward-thinking execution. We do more than construct buildings—we build lasting partnerships, deliver disciplined cost control, and create momentum that extends well beyond project completion. Our long-standing clients trust our relational integrity and operational excellence, while new partners quickly recognize our ability to deliver premium results without unnecessary waste.

BEHKO represents a refined evolution—backed by experience, aligned under unified leadership, and positioned for sustained growth.

This is more than construction.

This is BEHKO Built.

• Set up, adjust, and operate a variety of machine tools to produce precision parts and instruments
• Read and interpret engineering drawings and blueprints and follow their instructions
• Machine parts out of metal
• Properly and safely select, align, secure, and remove holding fixtures, cutting tools, attachments, accessories, and materials onto machines
• Recognize, deploy, and properly use inserts, fixtures, and tooling
• Must be able to determine the proper tools required to perform given task
• Operate and utilizes lifting aids as necessary to perform work
• Use gauges and precision measuring instruments to meet tolerance requirements
• Perform daily, regular cleaning and light maintenance tasks on machinery and equipment
• Perform all tasks in a safe and responsible manner while maintaining safe and clean working environment by complying with procedures, rules, and regulations
• Work overtime as needed on evenings and/or weekends
• Communicates with others to coordinate work in plant
• Other duties as assigned

• Familiarity with the use of: Heavy Duty Horizontal Lathes, Milling Machines, Horizontal Boring Mills, Vertical Turning Lathes, Planers, Grinders, Drill Presses, Hydraulic Presses, Band Saws, and Portable Tools
• Turning, Drilling, Tapping, Boring, Honing, Polishing machine processes
• Large part machining experience preferred (ship propeller shafting, ship steering gear, etc.)
• In-place machining experience is desired
• Forklift and Crane experience preferred

• Medical, Dental and Vision Insurance
• Company provided Medical Clinic/Pharmacy access
• 401K with company match
• Paid Time Off
• Short Term Disability and basic Life Insurance provided by company
• Supplementary Insurance: Accident, Critical Illness, Voluntary Life/AD&D, and Long Term Disability available
• Employee Assistance Programs

• High school diploma or GED
• 3 to 5 years of related experience is preferred.
• Language skills - effectively communicate and understand job instructions verbally and written in English
• Ability to effectively interpret and translate instructions to other employees in a professional and respectful manner
• Ability and willingness to learn
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• A strong, proven interest in engineering and mechanical systems
• Ability to read and interpret blueprints
• Ability to read precision measuring tools
• Ability to perform basic mathematical computations
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to work independently and as part as a team
• Basic understanding of Microsoft Word and Excel

• Ability to move or transfer products with an overhead crane
• Ability to lift and move up to 50 lbs. at a time when required
• While performing the job duties, the employee is regularly required to stand, walk, reach overhead with hands and arms, stoop, crouch, kneel, climb ladders, and use stairs
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus
• The employee will also be expected to spend time using a computer

*Securian Financial Groups internal position title isInfrastructure Consultant.

Position Summary:

We are looking for an AWS Dev OpsEngineer with hands-on experience in AWS Tools to help build and maintain cloud infrastructure that supports our data and analytics platforms. This role is ideal for someone with a solid foundation in cloud engineering who is ready to take ownership of infrastructure components and collaborate across teams to deliver scalable, secure, and efficient solutions. Executes projects to research, proof of concept, and implement new solutions. Maintains awareness of trends and technologies to meet new and emerging stakeholder requirements.

Responsibilities include but not limited to:

• Champion the selection of Data and Analytics platforms and tools to be used across the enterprise.
• Engage with users and vendors to execute technology proof of concepts that validate use cases and the value of new solutions.
• Onboard new platforms and tools to ensure solutions are adopted effectively across the organization.
• Collaborate with Data Engineering and Data Science teams to identify tooling gaps and inefficiencies and partner to implement solutions for their needs.
• Build and maintain AWS infrastructure using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Configure and manage core AWS services including EC2, S3, IAM, RDS, Lambda, Glue, Redshift and VPC Networking.
• Support data engineering and analytics teams by provisioning and optimizing cloud resources for data pipelines and analytics workloads.
• Implement monitoring, logging, and alerting solutions using tools like CloudWatch.
• Participate in CI/CD pipeline development and deployment automation.
• Ensure infrastructure security through proper IAM policies, encryption, and network configurations.
• Collaborate with data engineers, data scientists, and solution architects to improve infrastructure design and performance.
• Document infrastructure processes and configurations for operational transparency and team knowledge sharing.
• Ability to work with ambiguity and organize requirements to identify options.
• Ability to build productive relationships and collaborate with partners and stakeholders.
• Proficient in managing and maintaining Linux-based systems, including installation, configuration, performance tuning, and troubleshooting. Experienced with shell scripting, system security, user management, and automation tools to ensure reliable and efficient server operations.

Qualifications:

• 2-5 years of experience in cloud infrastructure engineering, with a focus on AWS.
• Experience working with structured and unstructured data and data storage technology RDS Postgres, S3
• Proficiency in Infrastructure as Code tools (Terraform, CloudFormation, or AWS CDK).
• Experience with AWS services relevant to data and analytics (e.g., Glue, Redshift).
• Familiarity with DevOps tools and practices (e.g., Git, GitHub, CI/CD, Docker).
• Basic scripting skills in Python, Bash, or PowerShell.
• Understanding of cloud networking, security, and cost optimization principles.
• Strong communication and collaboration skills.

Preferred Qualifications:

• AWS certification (e.g., AWS Certified Solutions Architect - Associate, Associate Developer or Associate Machine Learning Engineer).
• Exposure to big data tools and frameworks (e.g., Spark, Hive). Airflow, Control M, Streamsets
• Cloud Data Platforms: Snowflake, AWS Redshift, RDS, Postgres
• Data Governance & Cataloging: Informatica Intelligent Data Management Cloud (IDMC), Cloud Data Governance and Catalog (CDGC)
• Master Data Management: Reltio MDM for authoritative data domains
• AI Enablement: SageMaker, AWS Bedrock, Textract, etc. for AI development, MLflow for model lifecycle management
• Experience working in agile or cross-functional teams.

#LI-Hybrid**This position willhave a hybrid working arrangement, workingin-officefor a minimum of3days aweek.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

The Clinical Affairs Manager will provide clinical expertise, insight, and support to clinical end-users, clinical sales specialists, sales team, Regulatory, Engineering, marketing, and other corporate departments on safe and effective use of the Teleflex Medical product portfolio with primary emphasis on the Coronary/Structural Heart franchise. This position will support the appropriate clinical application of the Coronary/Structural Heart franchise via didactic, web-based, and teleconference education, and understanding of these products and best practices. Clinical support will be provided to physicians, nurses, techs, etc., to include support for live cases/proctorships in the therapeutic areas related to focus products. The Clinical Affairs Manager will drive innovation by identifying product attributes necessary to expand into new markets, or capitalize on new clinical applications; identify new, clinically driven product and market opportunities; and perform other related duties as required. Provide support during society engagements, facilitating the exchange of scientific information in close collaboration with CMA leadership and the broader clinical affairs interventional team.

Customer Experience Representing Teleflex in a customer-facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improved results. Exemplifies continuous improvement thought processes and focus. Culture and Values Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Identify and support BU field efforts for the Coronary/Structural Heart franchise through clinical and educational customer needs assessment, product and procedural training, live case coverage, and assist with customer follow-up for ongoing clinical support as needed. Maintain and develop expertise on the Coronary/Structural Heart Interventional product portfolio related to the specific clinical specialty area and expertise. Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate clinical use of Teleflex products, and timely professional follow-up. Support Coronary/Structural Heart educational programs with aligned educational goals and needs of the Interventional Business Unit. Support scientific exchanges of information with medical societies. Pre-conference & in-booth educational programs, meetings with scientific committees, education grant support, and research submissions (in collaboration with the Global Research & Scientific Services team). Off-label support for Teleflex products in accordance with Teleflex policy & local legal regulations

Manage utilization of HCPs in accordance with Teleflex IPPs. Coordinate efforts between cross-functional partners, including Medical Affairs, Global Research & Scientific Services, marketing, and R&D. Coordinate, participate, and manage educational, scientific activities at identified local, regional, and national trade shows/exhibitions. Serve as part of the CMA clinical expert team on product applications and troubleshooting when interfacing with SBU Leadership, Clinical Sales Specialists, and Teleflex team members. Participate as a clinical expert on project teams, committees, and in meetings with various corporate departments to provide guidance as to the clinical perspectives for the Coronary/Structural franchise. Build and support infrastructure for speaker programs supporting Teleflex Academy, webinars, training content, and programs. Coordinate and participate in content development and review of education material as needed by IA BU or CMA. Manage all business-associated administrative tasks and responsibilities to support job-related activities, to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms. Adhere to applicable Teleflex IPPs, Teleflex Code of Ethics, and all Company policies, rules, procedures, and housekeeping standards.

Bachelor's degree is required, preferably in clinical, biology, health sciences, or engineering. Procedural experience within Interventional Cardiology and/or Structural Heart Possess a minimum of five years' clinical exposure in the medical field in the Cardiology environment. Medical Device industry supporting Clinical and Medical Affairs, strongly preferred. Proficient in Microsoft Word, Excel, and PowerPoint required; SalesForce experience preferred.

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

• Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
• Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
• Expertise in Microsoft Windows, Linux and AIX operating systems and management.
• Familiar with hyperconverged infrastructures such as VxRail.
• Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
• Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
• Experience in scripting (PowerShell, Python, Bash, etc.)
• Familiar with application delivery solutions such as Citrix.
• Experience with storage and data protection replication methodologies.
• Experience with Epic Infrastructure such as Hyperspace.
• Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
  
  

• Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.
  
  

• Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
• Monitors functions of server infrastructure to ensure acceptable performance.
• Creates and maintains documentation related to server configuration and environments.
• Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
• Troubleshoots and resolves server and virtualization incidents.
• Maintain server patching to address security vulnerabilities.
• Collaborate with cloud compute architect to design and build functional server environments.
• Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
• Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
• Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
• Implement and enforce security requirements to protect Azure-based systems and data.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.