Engineering Structures Jobs in Walnut

A well-established water utility company is seeking an experienced SCADA Manager to lead and manage the company’s SCADA infrastructure supporting water operations. This is a full time permanent position with a pleasant company culture and great benefits package.

This role is responsible for overseeing SCADA system development, upgrades, and maintenance, while managing a technical team and ensuring reliable and secure control systems across water facilities.

Main Responsibilities

• Manage and support the company-wide SCADA infrastructure
• Lead SCADA system upgrades, improvements, and long-term planning
• Supervise and mentor the SCADA technical team
• Oversee design and implementation of PLC, HMI, and SCADA control systems
• Work with engineering and operations teams on capital projects and system improvements
• Ensure cybersecurity and disaster recovery planning for SCADA systems
• Background check and physical exam required
• Availability for occasional emergency response support

Requirements:

• Bachelor’s degree in Engineering, Industrial Technology, Automation, or related.
• 10+ years of project/program management experience
• 7+ years of SCADA or Operational Technology experience
• Experience with PLC programming, automation, and communications systems
• Strong leadership and communication skills
• Valid California driver’s license

Preferred

• Knowledge of SCADA standards (ISA-101, NIST 800-82)
• Experience with Schneider Electric PLCs or Aveva Historian
• Experience with water treatment or water distribution systems

Kosmos Group is an engineering consulting firm, specializing in electrical power generation, transmission, substation, and distribution. We support public and private utilities, consultants, and contractors across the U.S. and Canada, providing end-to-end engineering solutions, including conceptual design, feasibility study, detailed design, construction drawing package, field inspection, project closeout documentation, and more

At Kosmos Group, we foster an open, collaborative, and supportive culture. We believe our employees reach their full potential when they feel valued and empowered through innovation, teamwork, and growth. We deliver reliable solutions for the future and are a positive influence in our communities

Our Transmission Engineering team is looking for a Transmission Line Engineer to support our growing Transmission & Distribution practice in our Diamond Bar office. This is a hybrid position, working 3 days in the office and 2 days from home office. The successful candidate will be involved in all facets of transmission line routing and design. Specific areas of responsibility are provided below.

Job Description

• Routing and design a variety of transmission line projects with project scopes varying from new to rebuilt facilities utilizing Power Line Systems software
• Responsible for technical content and deliverables while working with multi-discipline teams under the guidance of the assigned Project Engineer or Manager
• Sag tension calculation for transmission tower loading
• Structure design and analysis and preparing loading trees
• Assist in the development of design criteria and specifications for transmission line design and procurement of materials
• Perform peer quality checks
• Should be familiar with Transmission industry codes and standards
• Assist Engineer of Record in preparing construction documents including plan and profile drawings, structure loading trees, and foundation and assembly drawings
• Assist Engineer of Record with complex projects and be the lead engineer for smaller projects
• Provide construction support for high voltage transmission line projects
• Participate and progress the company culture of knowledge sharing and continuous improvement
• Act as a liaison between Kosmos Group engineering and construction teams by conducting field site visits
• Apply engineering principals and technical experience address project issues and recommend solutions
• Additional duties as assigned

Required Qualifications

• Bachelor's degree in engineering from an ABET-accredited college
• An Engineering-in-Training (EIT) certificate
• Minimum 2 years of transmission line design experience
• Experience in Power Line System-based programs (i.e., PLS Suite of software including PLS-CADD, PLS-POLE, etc.)
• Strong attention to detail, team collaboration, organization, and problem-solving skills
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent written and verbal communication skills
• Ability to travel domestically and internationally as needed for project support

Preferred Qualifications

• Prior engineering consulting experience

For California only: this position's base salary range approximation is $100,000.00 - $148,000.00 and it depends on numerous factors such as applicable experience, skills, knowledge, credentials, geographical location, etc.

We're seeking passionate individuals who bring fresh perspectives and innovative ideas. This is an exciting time to join our team as we gear up to grow and tackle future challenges. We prioritize safety, foster collaboration, act with integrity, respect all perspectives, and embrace forward-thinking. Are you ready to be a part of the journey?

Kosmos Group is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Summary

The Construction Project Manager leads cross functional project management efforts to ensure successful delivery of complex construction and operational projects. This role oversees project prioritization, resource planning, budgeting, progress tracking, and ROI measurement.

The Senior Construction Project Manager is responsible for ensuring all assigned projects are properly scoped, designed, and executed with strict control over scope, budget, and schedule. The primary objective is to deliver high quality construction projects on time and within budget, using the most cost effective and efficient methods.

Job Description

Essential Job Functions:

• Provide overall leadership and accountability for the planning, design, execution, and closeout of assigned construction projects, including new facility development, facility expansions, renovations, and capital improvement initiatives. Ensure projects are delivered safely, on schedule, within approved budgets, and in alignment with operational and business objectives.
• Manage and coordinate architects, engineers, consultants, contractors, and internal stakeholders to ensure designs are constructible, cost‑effective, operationally efficient, and compliant with company standards and regulatory requirements.
• Manage front‑end project development activities, including feasibility analysis, scope definition, conceptual estimates, schedules, risk assessments, and capital approval documentation. Support capital planning efforts by contributing to business cases, ROI evaluations, and project prioritization decisions.
• Oversee permitting, entitlements, and regulatory approvals by coordinating with local, state, and federal Authorities Having Jurisdiction (AHJs). Proactively manage zoning, code compliance, inspections, and approval milestones to mitigate schedule and regulatory risks.
• Develop, manage, and maintain detailed project budgets, cash flow forecasts, and Estimate Final Costs (EFCs). Monitor cost trends, evaluate financial impacts, manage contingencies, and ensure strict adherence to internal financial controls and reporting requirements.
• Create, manage, and control integrated project schedules, including design, permitting, procurement, construction, commissioning, and turnover activities. Identify critical path items, manage contractor resources, and ensure milestone and completion date compliance.
• Support the preparation, negotiation, and administration of contracts, including scopes of work, unit pricing, bid alternates, procurement strategies, and operational constraints. Manage change orders in accordance with departmental guidelines, ensuring accurate scope, schedule, and budget adjustments.
• Identify, assess, and actively manage project risks across safety, cost, schedule, quality, operational continuity, and regulatory compliance. Develop mitigation strategies and escalate material risks and recommended actions to leadership in a timely manner.
• Maintain consistent and transparent communication with internal leadership, operations teams, clients, and external partners regarding project status, financial performance, risks, schedule impacts, and operational considerations. Prepare executive‑level updates and presentations to support informed decision‑making.
• Lead commissioning, startup, and project closeout activities. Ensure systems perform as designed and coordinate operational readiness, training, warranties, as‑built documentation, and structured turnover to operations with clearly defined acceptance criteria.
• Demonstrate proficiency in construction and project management software and Microsoft Office tools (Excel, Word, PowerPoint). Utilize project and contract management systems effectively for documentation, reporting, and daily operational needs.
• Perform additional duties as required to support departmental initiatives, organizational goals, and continuous improvement efforts.

Required Qualifications:

• Bachelor of Science degree in Business, Supply Chain or Engineering
• 7+ years of project and portfolio management experience in an operations and service based organization, preferably in the waste management industry
• Knowledge of project management/construction management and demonstrated ability to manage a portfolio of projects more than $5M annually.
• Knowledge of project accounting, estimating, scheduling, budgeting, document management, contract management and cost forecasting.
• Expert knowledge of Process Improvement techniques and methodologies
• Demonstrated ability to drive and manage change
• Excellent communication skills across all levels. Ability to prepare presentations for department management review that drive related decisions.
• Excellent collaboration and ability to build internal and external relationships
• Able to effectively manage multiple projects and meet deadlines.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications:

• MBA or MS Engineering
• Certified Project Management Professional (PMP)
• Six Sigma/Lean certification or experience.
• Agile Project Management certifications or experience.
• Experience with Work Day.
• Waste industry experience

Physical/Environmental Demands:

• Exposure to dust, smoke, fumes, odors, & noise occasionally.
• Exposure to grease, oil, chemicals, & wet conditions occasionally.
• Primarily works in office setting, but will be required to travel in the field.

Benefits:

• Comprehensive benefit package Medical, Dental, Vision
• 401K, Profit Sharing & Match
• Employee Assistance Program
• Life Insurance
• Paid Vacation and Sick Time
• Recognition programs
• Professional development learning

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Are you ready to drive innovation and continuous improvement in manufacturing?

Join our Walnut, CA team as a Manufacturing Process Engineer and help us deliver exceptional results in a collaborative, fast-paced environment! New graduates welcome to apply!

Location: Walnut, CA

Annual Salary: $75,000+ (DOE)

About The Gund Company

At The Gund Company, we are more than a global leader in manufacturing and fabricating engineered material solutions in electrical insulation—we are a vibrant community of innovators, collaborators, and problem-solvers who are passionate about making a difference. With 17 facilities worldwide, we deliver engineered material solutions and custom-fabricated parts, all backed by ISO 9001:2015 certified quality systems and a reputation for exceptional customer service and quality.

Position Overview - Manufacturing Process Engineer

• Optimize manufacturing processes to reduce cycle time, material usage, and process variation
• Lead work order improvements and update Engineering Master records with best practices
• Collaborate with Operations, HR, Sales, Service, Production, and Quality/Lean teams to enhance quality, speed, cost / efficiency
• Support new product development, supplier/material evaluations, and R &D workorders
• Drive margin improvement through process efficiency and gross profit reviews
• Standardize processes, create graphical instructions, and train team members
• Provide hands-on support for equipment, process, and material troubleshooting
• Manage installation / implementation of new equipment, tools, processes—including operator and customer service training
• Conduct daily Gemba walks to identify improvement opportunities and foster a culture of continuous improvement

Requirements

• BS in Process Engineering, Industrial Automation, Mechanical Engineering, Industrial Engineering, or related field
• 4 years process engineering experience, preferred
• Minimum 2 years of experience improving manufacturing processes, Kaizen, and project management
• Familiar with CAD, CAM software, CNC equipment
• Demonstrated success in implementing improvements in production processes
• Problem solving skills including Lean Tools such as 8D, 5 Why, DMAIC A3

Preferred Skills:

• Composites fabrication and or composites materials manufacturing experience a plus.
• Project management experience including creating and using value stream mapping and Gantt Charts
• Experience and/or Certifications in Lean, Six Sigma, 5S)

Some travel may be required

Why Join Us?

• Safe, healthy, and inclusive work environment
• PTO, paid holidays plus additional paid Sick Time
• Pet Insurance
• Tuition Reimbursement
• Comprehensive, cost-effective benefits: Health, Dental, Vision, Life, Disability
• 401(k) with 50% employer match (up to 6% of contributions)
• Employee Stock Ownership Plan (ESOP)
• Ongoing training and development programs

Be part of a company that values your creativity and invests in your future

Ready to Make an Impact as a Manufacturing Process Engineer?

Apply today and bring your creative vision to The Gund Company—where your ideas drive actual results and your career growth is our priority.

The Gund Company is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities for the role of Manufacturing Process Engineer.

We are seeking an experienced Project Manager to support ongoing infrastructure projects, including periodic site visits to utility facilities. The ideal candidate will bring a strong background in engineering-focused capital projects, project management, and utility infrastructure, with the ability to oversee multiple projects from design through execution.

Key Responsibilities:

• Lead and manage 5–9 concurrent projects, ensuring successful outcomes in scope, budget, schedule, and quality.
• Oversee engineering analysis, calculations, design, detailing, and drafting for electric substation and utility facilities.
• Conduct site visits to provide construction support, inspections, data collection, and review of calculations, drawings, and specifications.
• Manage the evaluation, development, and implementation of capital projects with moderate financial and operational impact.
• Oversee design contractors to ensure adherence to construction schedules, budgets, and project requirements.
• Collaborate with internal stakeholders, external agencies, and cross-functional teams to define project objectives, timelines, risk assessments, milestones, deliverables, and budgets.
• Apply project management principles and organizational workflows, including investment decision-making, budgeting, procurement, and environmental compliance.
• Identify and resolve project challenges, balancing competing priorities and maintaining strong communication among team members and stakeholders.
• Uphold core values of safety, respect, integrity, excellence, continuous improvement, and teamwork.

Required Qualifications:

• Bachelor’s Degree in Engineering, Construction Management, or a related technical field (or equivalent combination of education and experience).
• 7+ years of project management experience supporting infrastructure or utility capital projects.
• Experience in electric substation utilities or other large-scale infrastructure projects.
• Proficiency in AutoCAD, Microsoft Office Suite (Excel, Word, PowerPoint, Teams), and Microsoft Project.
• Strong understanding of engineering codes, standards, construction practices, and project management processes.
• Excellent communication, organizational, and problem-solving skills; able to work independently and collaboratively.

Preferred Qualifications:

• Professional Engineering (P.E.) License.
• Project Management Certification (PMP or equivalent).
• Background in construction management or environmental and permitting processes.
• Experience working within utility industries (water, gas, or electric).
• Familiarity with Primavera P6 and SAP.

Job Description – Administrative Assistant

Become Part of Our Team

As an industry leader, Balfour Beatty offers employees a comprehensive benefits package that includes competitive salaries, paid time off, education assistance, and much more:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account
• 401(k) with company match
• Flexible Spending Accounts (Dependent Care & Medical Reimbursement)
• Vacation Time
• Sick Time
• Holidays
• Tuition Assistance

Budget: $24/hr-$30/hr

Summary

Join our collaborative and fast-paced team as an Administrative Assistant, where your organizational skills and attention to detail will help drive our success. The ideal candidate is efficient, detail-oriented, and skilled in developing and maintaining professional relationships in a dynamic office environment.

Essential Functions

Conduct daily administrative tasks and provide support to the Operations team.

Typical Duties:

• Provide administrative support to ensure efficient office operations.
• Answer phone calls, direct callers to appropriate personnel, sign for incoming packages, and assist clients and visitors.
• Respond to emails and other digital correspondence.
• Handle travel arrangements.
• Submit and reconcile expense reports.
• Draft and edit letters, reports, and other documents.
• Input and update information in databases and spreadsheets.
• Prepare meeting agendas and take meeting minutes.
• Coordinate meetings, including room setup and catering.
• Use word processing and presentation software to create and edit documents.
• Operate and maintain office equipment, including printers, copiers, and fax machines.
• Work with maintenance staff and outside vendors to ensure office equipment is functional and supplies are stocked.
• Conduct research as requested and compile and summarize information for reports or presentations.
• Assist with sustainability reporting and internal communications.
• Collaborate with team members and support colleagues as needed.
• Handle sensitive information with discretion to maintain confidentiality and ensure compliance with privacy policies.
• Ensure deadlines are met and adapt to changing priorities.
• Present a positive and professional image of the organization.

Minimum Requirements

• High school diploma or equivalent; associate's degree is a plus.
• Proficiency in using personal computers and communication tools such as email, internet, accounting applications, and Microsoft Office (Word, Excel, Outlook, Access).
• Detail-oriented and forward-thinking.
• Effective communication skills, both verbal and written.
• Self-motivated and confident personality capable of interacting with all levels, including senior management.

Preferred Experience

• College degree or equivalent.
• Experience developing internal processes and filing systems.
• Previous administrative experience or tenure in an office setting.

About Us

Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management, and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build unique structures and infrastructure that play a key role in how people live, work, learn, and play in our communities. Our teammates have an instinctive passion for innovation fueled by relentless curiosity, lean practices, and a drive to find a better way. Through Zero Harm, we challenge the construction industry's assumptions about safety, believing that no level of harm should happen to anyone as a result of our business.

Consistently ranked among the nation's largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY).

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state, or local law.

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) Matching
• Health Insurance: Medical, Vision, and Dental
• Paid Time Off: Vacation, Sick, and Holidays
• On-site Amenities: Gym, Pool, Game Rooms, etc.
• Team Building
• Employee Discount
• Employee Referral
• Coffee and Snacks
• Please see range below, and DOE

Summary:

The Growth Marketing Specialist is responsible for driving organic traffic growth through SEO and AI-driven discovery channels. This role leads strategy across technical SEO, content optimization, site architecture, and schema implementation to improve visibility and “Share of Model” on generative search platforms. The specialist analyzes performance data, conducts keyword and competitive research, and partners closely with Product, Engineering, and Content teams to turn insights into growth initiatives. The ideal candidate has at least three years of SEO or growth marketing experience (preferably in North American e-commerce), is comfortable working in startup environments, understands technical and content-led SEO, and is passionate about AI, emerging search trends, and Asian products. Bilingual English/Chinese is required.

Responsibilities

• Own the organic growth strategy across SEO and AI discovery platforms
• Implement strategies to increase "Share of Model" by optimizing site architecture and Schema markup for Generative Engine Optimization
• Develop and execute a comprehensive SEO strategy, including technical SEO, onsite and offsite optimization, and content-led growth initiatives
• Conduct keyword research, competitive analysis, and site audits to identify growth opportunities
• Collaborate with Product, Engineering, and Content teams to implement the organic traffic growth strategy
• Monitor and analyze search rankings, website performance, and user behavior， translating insights into clear action items
• Evaluate organic traffic quality and performance, providing data-driven insights and recommendations for continuous improvement
• Stay current with search ecosystem changes, algorithm updates, and emerging AI-driven discovery trends

Qualifications

• 3+ years of experience in SEO, organic growth, growth marketing, or AI-driven traffic, preferably within the North American e-commerce industry
• Startup experience with hands-on SEO and GEO is a strong plus
• Strong ability to analyze data, generate insights, and translate findings into actionable recommendations
• Hands-on experience with Google Analytics, Google Search Console, and other SEO tools (e.g., SEMrush, Ahrefs)
• Solid understanding of content marketing, link-building strategies, and technical SEO fundamentals
• Strong interest in AI, search innovation, and content creation
• Strong interest in Asian products and culture, with the ability to quickly identify emerging trends among our target customers
• Bilingual in English and Chinese

PCB INSPECTOR

Location: Brea, CA

Work schedule: 1st shift and 2nd shift available

QUALIFICATIONS

• Minimum 2 years of PCB inspection experience in electronics manufacturing.
• Ability to read blueprints, drawings, specifications and PCB gerbers.
• Skilled in electrically measuring resistors and capacitors.
• Expertise in reading component values by inspecting parts.
• Knowledge of various computer programs (Microsoft Excel, Word, Outlook and Adobe).

Summary:

The Final Inspector - Level III will perform visual, electrical and dimensional inspection of printed circuit board assemblies; will be responsible for performing receiving inspections of outsourced processes and final assembly inspections while recording results and preparing various quality documents. Candidates must be able to work a minimum of 6 hours per day under a microscope.

Responsibilities:

• Read blueprints and/or engineering specifications to obtain information such as specified material, electrical, cosmetic requirements and workmanship instructions.
• Perform visual and dimensional inspections of printed circuit board assemblies to ensure workmanship which complies with the appropriate requirements from engineering drawings, process specifications, IPC-610 standards, J-STD-001 and customer specific criteria.
• Performs inspection on electrical or electronic components by using electrical meters or instruments to confirm adherence to electrical specifications.
• Performs inspection of conformal coating under both black and white light.
• Perform and record results of first article inspections of boards after Thru-Hole.
• Perform sub-assembly, box build, shipping, and receiving inspection as required.
• Assist in failure investigations, root cause analysis and corrective action activities and quality improvement projects.

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe's, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.