Engineering Structures Jobs in Taylor

127 positions found — Page 8

Asset Management Specialist
Salary not disclosed
Detroit, MI 1 week ago

Asset Manager


Summary:

MUST have substation or underground experience

Asset Management Engineer is responsible for managing and optimizing the life cycle of physical assets to ensure they serve the intended purpose efficiently and effectively. This includes the development of the business process around it. Builds and maintains effective relationships with key internal and/or external decision makers.


Key Responsibilities

  • Develop, implement, and maintain asset management strategies aligned with organizational goals and applicable standards
  • Analyze asset performance, reliability, and lifecycle costs to support data driven investment and maintenance decisions.
  • Define asset criticality, maintenance strategies to optimize risk, cost, and performance.
  • Support and maintain asset management systems (e.g., EAM/CMMS platforms), ensuring data accuracy and integrity
  • Proactively analyze asset performance data, benchmark performance, identifying common failures, and formulating corrective actions. Assess the life cycle of assets and make recommendations for upgrades or replacements
  • Develop reports on asset records, including information on their condition, location, and develop cost-effective asset management solutions to minimize expenses
  • Establish and monitor asset performance metrics (KPIs) such as availability, reliability, and total cost of ownership
  • Ensure compliance with regulatory, safety, and internal governance requirements related to asset management
  • Contribute to continuous improvement initiatives, standards development, and asset management documentation


Required Qualifications

  • 3–7 years of experience in asset management, reliability engineering, maintenance engineering, or a related role
  • Working knowledge of asset lifecycle management and reliability-centered maintenance concepts.
  • Experience using asset management or CMM/EAM systems
  • Strong analytical, problem-solving, and data interpretation skills.


Education

• A bachelor's degree in engineering (civil, mechanical, electrical) or related field is required.

Not Specified
Senior Buyer
Salary not disclosed
Detroit, MI 1 week ago

Pacific International has been exclusively retained by a leading global manufacturer of precision-engineered automotive components in the search for a Senior Buyer.

This is a chance to join an organization with over $1B+ in annual revenue, a strong position as a market leader in driveline systems, and a global footprint spanning North America, Europe, and Asia. The business plays a critical role in supplying world-class OEMs with components used in flagship vehicles.

With continued growth and a strong position in the global market, the company is looking for a professional who can partner with international teams, contribute to the global sourcing strategy, and turn key data into insights that drive strategic decisions.


What You’ll Do:

  • Take full ownership of a defined commodity portfolio, including strategy development and execution.
  • Lead the preparation and issuance of requests for quote (RFQs), evaluate total cost options, and present sourcing recommendations.
  • Negotiate cost, terms, quality, technology, and delivery with suppliers to secure competitive advantage.
  • Build and manage strong supplier relationships, including performance reviews, risk management, and corrective actions.
  • Partner with cross-functional teams (Engineering, Program Management, Quality, Operations) to support new program launches and ensure supplier readiness.
  • Conduct detailed cost analysis, make/buy scenarios, and should-cost modeling to identify savings opportunities.
  • Monitor and analyze global market conditions and trends to proactively adjust sourcing strategies.
  • Support change management, supplier resourcing, and process improvements across the purchasing function.
  • Provide leadership in sourcing reviews, strategy presentations, and supplier negotiations.


What We’re Looking For:

  • 5–10 years of purchasing and supply chain management experience, ideally within automotive OEM or Tier 1.
  • Proven track record of leading supplier negotiations and delivering measurable cost savings.
  • Experience in commodity strategy development and portfolio ownership.
  • Ability to read and interpret technical prints/specifications and identify cost drivers.
  • Strong analytical skills with the ability to conduct cost breakdowns and market analysis.
  • Excellent project management, organizational, and multitasking skills.
  • Clear, professional communication and presentation skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
  • Minimal travel required.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.


Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.


For further information on this position and a confidential discussion about your career please contact:

Not Specified
Test Lead
🏢 V2Soft
Salary not disclosed
Dearborn 1 week ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.

We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.

We partner with Fortune 500 companies to address complex business challenges.

Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.

Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.

Beyond our work, we actively support local communities and non-profits, reflecting our core values.

Join us to be part of a dynamic and impactful global company! Please visit us at to know more .

Minimum Qualifications and Job Requirements: Must have 5+ years of experience as QA test lead.

Must have 2+ year of automation experience with Selenium Must have 2+ years of SQL experience Experience with BDD using Cucumber Experience coding in Java Ability to learn new technologies quickly Excellent problem-solving skills Knowledge of Jira Ability to handle multiple tasks/projects concurrently and meet deadlines.

Ability to work in a fast-paced team environment.

Expectations include a high level of initiative and a strong commitment to job knowledge, productivity, and attention to detail Strong verbal and written communication skills.

Solid software engineering skills
- participated in full lifecycle development on large projects.

Must have the ability to self-manage and prioritize work schedule per business needs.

V2Soft is an Equal Opportunity Employer ( EOE).

We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

to view all of our open opportunities and to learn more about our benefits.
Not Specified
Key Account Manager
Salary not disclosed
Detroit, MI 1 week ago

At Integrated Micro Electronics, Inc. (IMI), we bridge the gap between complex electronics design and global-scale manufacturing. As one of the global leaders in the Automotive & Mobility sector, we specialize in the high-reliability solutions required for the next generation of transportation.


We are seeking a Senior Key Account Manager—a strategic individual contributor possessing the technical gravitas to navigate the complexities of the U.S. automotive landscape. In this capacity, you maintain full ownership of the customer relationship throughout the entire business engagement.


You are not merely managing a portfolio; you serve as a strategic partner, aligning IMI’s global capabilities to provide an optimized value proposition for our clients. Your mission is to plan, develop, and manage accounts within our strategic markets to meet corporate revenue targets. As the "voice of the customer" within IMI, you will facilitate cross-functional collaboration to ensure the achievement of key account objectives—translating customer product roadmaps and market positioning into actionable growth strategies. If you are an expert at cultivating long-term value and driving revenue within the top tier of the automotive industry, we invite you to connect with us.


Reports to:

Sales Director - Mobility


Responsibilities

  • Develop and execute comprehensive account strategies that align with IMI’s corporate roadmaps and long-term growth objectives.
  • Drive sustainable revenue growth by securing new business wins and expanding partnerships with existing customers across various business units.
  • Identify and qualify high-potential, financially sound program opportunities that strategically fit IMI’s specialized manufacturing capabilities.
  • Cultivate and maintain influential relationships across all functional working levels to ensure long-term customer loyalty and satisfaction.
  • Lead the end-to-end sales process, from initial discovery and solicitation of quotations to the final generation of a sustainable opportunity pipeline.
  • Orchestrate the RFQ process by assessing customer requirements and collaborating with internal business units to determine the optimal factory and capacity solutions.
  • Provide critical market insights and competitive intelligence from assigned accounts to support strategic development and technology roadmaps.
  • Ensure organizational alignment through timely status reporting and the generation of accurate sales and revenue forecasts.


Qualifications:

  • Bachelor’s degree in Engineering, Sales, Marketing, or a related field; an advanced degree (Master’s or Doctorate) or professional certification is highly regarded.
  • Minimum of 5 years of experience in high-level account management or sales, with a functional understanding of the EMS, PCBA, or electronics manufacturing landscape.
  • Proven track record in "sales hunting," deal closure, and strategic account growth, underpinned by a strong grasp of financial principles and complex sales processes.
  • Highly analytical professional with expertise in project management and decision-making, capable of translating customer roadmaps into successful program opportunities.
  • Exceptional interpersonal and presentation skills, with the ability to facilitate cross-functional collaboration and engage effectively with stakeholders at all levels.


Why IMI?

  • The opportunity to lead high-stakes accounts with the independence of a senior expert.
  • Access to a worldwide network of engineering excellence and manufacturing power.
  • A seat at the forefront of the EV and Mobility revolution.
  • Competitive pay package and a flexible, remote-friendly environment designed for high-performing professionals.
Not Specified
Commercial Construction Sales Representative
Salary not disclosed
Dearborn, MI 1 week ago

COMMERCIAL CONSTRUCTION SALES REPRESENTATIVE

R.E. Leggette Company – Dearborn, MI


R.E. Leggette Company is a multi-generational commercial construction firm based in Dearborn, Michigan. In addition to our contracting operations, we operate an affiliated materials distribution division serving commercial contractors throughout Southeast Michigan.

We are seeking a disciplined, professional sales representative to grow our construction materials division from our Dearborn office.


POSITION OVERVIEW

This is an in-office sales position focused primarily on outbound phone sales, account development, and relationship management with commercial contractors. Occasional local contractor visits may be required, but the majority of sales activity is phone-driven and office-based.

An established distributor relationship and active contractor accounts are in place. The successful candidate will be expected to build on this foundation and actively expand our market presence.


RESPONSIBILITIES

• Execute consistent outbound call activity to develop and grow contractor accounts

• Manage pricing and protect gross margins

• Coordinate with vendor representatives and internal operations

• Track pipeline, follow-ups, and reorder cycles

• Identify opportunities to expand product usage within accounts

• Maintain structured daily sales activity


QUALIFICATIONS

• 3+ years of construction, building materials, or B2B sales experience

• Comfortable speaking with commercial contractors

• Strong follow-up and organizational skills

• Self-motivated and comfortable working within a structured office environment


COMPENSATION

Competitive base salary commensurate with experience, plus performance-based commission structure. Comprehensive benefits package included. High earning potential for top performers.

Not Specified
FSR Advanced Support Specialist
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.

While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.

The specialist acts as a key resource for data-driven decision-making and process improvements.

Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.

During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.

•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.

•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.

•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).

•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.

•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.

•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.

•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.

•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.

•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.

•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.

•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.

•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.

•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.

•Adapt to program launch needs and shifting priorities as the FSR program evolves.

•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.

•Represent Percepta in a professional manner, both internally as well as with outside organizations.

•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.

•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.

•Experience with reporting/analytics required.

(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.

(1 years) Skills •Strong analytical ability required.

•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.

• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.

• Good problem-solving skills
- able to creatively resolve complex situations.

• A self-directed work style.

• Proven ability to manage multiple, concurrent activities.

• Proven ability to perform in a fast-paced environment and with minimal supervision.

• Strives to create a supportive environment conducive to continuous improvement.

• Translates problems into practical solutions.

Other • Call center environment • Knowledge of company systems and applications to support Percepta management.

• Provide excellent customer service for internal and external customers on questions and issues.

• Provide follow-up reporting for a variety of program initiatives.

• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.

• This position requires a high level of professional integrity.

Client and employee information must be kept confidential.

What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
Senior Commercial Insurance Account Manager
Salary not disclosed
Detroit, MI 1 week ago

Job Overview – Senior Commercial Insurance Account Manager

Compensation: $90,000 – $120,000/year + bonus

Location: Detroit, MI

Schedule: Monday to Friday (In-Office)


Atlantic Group is hiring a Senior Commercial Insurance Account Manager in Detroit, MI for our client, supporting commercial lines account management and renewals. In this in-office role, you will manage and grow a commercial insurance book of business, leading renewal strategy, market placement, and carrier negotiations while partnering with producers and service teams to drive client retention and revenue growth.


Responsibilities as the Senior Commercial Insurance Account Manager:

  • Client Relationship & Retention: Lead stewardship initiatives and deliver a high-touch service experience that strengthens long-term client relationships and drives customer retention.
  • Renewal & Marketing Strategy: Manage the full renewal lifecycle, including pre-renewal planning, market selection, carrier submissions, proposal development, negotiations, and binding of coverage.
  • Carrier & Market Placement: Market and place commercial insurance coverage, analyze carrier responses, negotiate terms, and recommend optimal coverage structures aligned with client exposures.
  • Revenue Growth & Expansion: Identify opportunities to grow existing accounts through referrals, cross-selling, and up-selling additional commercial insurance products.
  • Team & Advisory Support: Partner with producers and service teams to support service standards, provide coverage guidance, and ensure seamless execution across the account lifecycle.


Qualifications for the Senior Commercial Insurance Account Manager:

  • Experience: 5+ years of experience managing commercial lines accounts within an insurance agency or brokerage, with strong exposure to renewals, marketing, and client advisory.
  • Licensure: Active Property & Casualty license required.
  • Certifications: Professional insurance designations (such as CPCU, ARM, or CIC) required.
  • Industry Knowledge: Strong working knowledge of commercial lines products, carrier markets, underwriting practices, and coverage structures.
  • Technical Skills: Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and comfort navigating agency management and underwriting systems.
  • Skills & Attributes: Highly organized and detail-oriented professional with strong analytical skills, sound judgment, and the ability to work independently and collaboratively.


Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.


ID #47603

Not Specified
Java Front end Engineer
🏢 V2Soft
Salary not disclosed
Dearborn 1 week ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.

We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.

We partner with Fortune 500 companies to address complex business challenges.

Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.

Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.

Beyond our work, we actively support local communities and non-profits, reflecting our core values.

Join us to be part of a dynamic and impactful global company! Please visit us at to know more .

Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.

Python Development: Experience for backend support, automation, or scripting tasks.

Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.

Skills Preferred: Candidate must be strong in Angular/front-end development.

Python, GCP, GitHub experience is optional now but will help in future growth.

React or Vue.js: Experience with alternative front-end frameworks is a plus.

Experience Required: Engineer 3 Exp: Prac.

In 2 coding lang.

or adv.

Prac.

in 1 lang.

6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.

Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).

We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

to view all of our open opportunities and to learn more about our benefits.
Not Specified
Automotive Parts Specialist
🏢 Percepta
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.

This position focuses on reducing the overall vehicle off-road downtime due to part delays.

The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.

Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.

Participate in Stand-up meetings with PS&L.

The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.

During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.

Verify all pertinent parts escalations information for accuracy.

• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.

•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.

Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.

Prioritize key high-volume parts delay issues and identify emerging trends.

•Conduct Parts training to new CX/DX Specialist training classes.

What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.

Familiarity with Parts Catalog and ordering systems preferred.

Skills • Strong oral and written communication skills with ability to persuade using a business case.

• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.

• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.

• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.

• Strong problem-solving and decision-making skills.

• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.

• Excellent negotiation skills and consultative approach.

• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).

• Must represent Percepta professionally with all clients and external organizations and contacts.

Others •Proven ability to perform in a fast-paced environment.

•Must be able to interact effectively with all levels of employees and departments.

•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.

Suite 220 Allen Park, Michigan 48101.

•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.

What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.

The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.

During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.

• Assist dealers’ technical assistance request.

• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.

• Provide real-time technical subject matter expertise to agents and dealer.

• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.

• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.

• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.

• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.

• Assist dealers via phone and email.

• Walk the dealer through all facets related to the escalating technical concerns.

• Escalate for additional assistance when needed.

Manage dealer escalation concerns/issues.

• Document processes where there are no current standards.

• Maintain a positive work environment that fosters team performance; support and contributes to open communication.

• Identify and report all concerns regarding the program to the appropriate Manager.

• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.

• Attend and participate in team meetings.

• Demonstrate leadership capabilities.

What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.

•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.

• Communicate and articulate in a professional and effective manner both verbally and written.

• Ability to exercise independent judgment and decision-making.

• Reasoning ability and logical thinking.

• A good listener with a proven ability to build relationships with all types of people.

• Strong time management skills, attention to detail, and outstanding follow-up skills.

• The ability to work well under pressure with tight deadlines.

A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.

Suite 220 Allen Park, Michigan 48101.

•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.

What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite
Not Specified
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