Engineering Structures Jobs in Swissvale, PA

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

1. Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
2. Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
3. Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
4. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
5. Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
6. Effectively assess and resolve high priority project risks
7. Ensure projects meet success parameters and ROI targets stated in the business case
8. Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
9. Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
10. Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
11. Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
12. Tap additional account growth opportunities through networking & client relationship management
13. Aim at maximizing economic value and securing future competitive advantage
14. Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
15. Lead the WBR’s MBR, QBR’s with multiple stakeholders
16. Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
17. Effective transition, pre-bid and RFP experience is an added advantage
18. Drive team towards transformed state and always look for opportunity to improve and run people independent process
19. P&L responsibility and account growth
20. Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

1. Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
2. 8-12 years’ experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
3. 10+ years’ experience with People Management and Stakeholder/Client Management
4. Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
5. Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
6. Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
7. Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
8. Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
9. Strong understanding of Engg. Support Services (cloud products)
10. Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
11. Ability to develop comprehensive and complex operational and strategic plans
12. Excellent budgeting, business financial and P&L skills
13. Advanced influencing and communication skills
14. Advanced client service skills and leadership capabilities

Job Responsibilities

The Purchasing manager is responsible for providing purchasing services as required for the various operating and corporate groups to achieve the highest quality of products / Services possible.

• Responsible for all purchasing functions assigned around specific Division and / or Commodity areas. This will require relationship development to internal Koppers stakeholders and the development and understanding of the markets area.
• Manage commercial relationships with vendors and suppliers for assigned commodity areas of responsibilities
• Work closely with the engineering group and the plants to complete capital projects safely, on time and within budget.
• Work with the plants to establish qualified and competitive contractors.
• Work with the plants to establish qualified competitive vendors to supply indirect items.
• Solicit budgetary quotes for equipment and projects as needed.
• Prepare and execute competitive bid packages. Analyze results and summarize for evaluation.
• Negotiate the commercial terms and interface with Koppers legal department to execute short- and long-term supply contracts
• Generate Purchase Orders for goods and services. Expedite orders as needed.
• Incorporate negotiation strategies to achieve the most competitive position for Koppers.
• Track and document vendor performance.
• Work on strategic initiatives including procure to pay and streamlining the Purchasing system.
• Ensure compliance with Zero Harm initiatives.
• This position can be hybrid and does not require 5 days in the office.

Qualifications

• Bachelor’s degree in Business Administration or other related field from an accredited College or University.
• 5-7 years of experience in managing contracts and negotiations.
• Excellent communication skills.
• Strong computer skills including Microsoft and Navision preferably.
• Financial skills and working knowledge of basic accounting principles
• Excellent planning, organizing and analytical skills
• 20% travel required.

Koppers Inc. and its subsidiaries are equal opportunity employers.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.

Pay Details

The pay rate for this position is $21/hour. Hourly wage is based on experience and geographical location.

• Flexible work schedule
• Access to an employee discount program
• Reimbursable travel time and mileage

Project Details

RTI International is seeking self-motivated and outgoing individuals to work on an important and long-standing government-sponsored study, the National Survey of Family Growth (NSFG), as Part-Time Field Interviewers.

The National Survey of Family Growth (NSFG), conducted by the federal government since 1973, is a national survey of women and men, 15-49 years of age, designed to provide national estimates of factors affecting pregnancy and birth rates, and general reproductive health. The topics covered in the NSFG are sensitive but extremely important for understanding women’s and men’s health and well-being in the United States.

The NSFG interview covers sexual activity, contraceptive use, pregnancy history (including pregnancy loss), infertility, relationship experience, (including marriages and cohabitation), use of medical services (including family planning, infertility services, and preventative health care), and experience with adoption and foster care. For more information on the NSFG research project and requirements, please see: Interviewers will make face-to-face visits to selected households to screen for eligible respondents and conduct in-person NSFG interviews. Given the survey description above, these interviews require asking sensitive questions to selected respondents in a private setting using a project-provided tablet.

This is an excellent opportunity for individuals looking for a part-time, long-term career with a variable schedule that allows you to work independently and not be stuck in an office. As a part-time Field Interviewer, you will interact with others and approach selected households without a prior appointment.

If you’re interested in engaging people from diverse backgrounds and passionate about the health and well-being of others, this may be the job for you. Qualified candidates MUST be able to work when respondents are available and be comfortable working a consistent, varied schedule to accommodate project needs.

The current data collection period is expected to run through December 2026, however there is the possibility of continued work beyond 2026 depending on sample locations in future years.

Field Interviewers are responsible for:

• Traveling frequently to selected locations to recruit study participants
• Locating selected dwelling units, identifying eligible adult household members, administering a screening interview and recruiting respondents for a longer main interview, if selected
• Making in-person contact with selected respondents to discuss the study, answer questions, and obtain participation
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls and completing online trainings
• Transmitting data as scheduled
• Assuming full and legal responsibility for use and care of project-issued equipment
• Safeguarding any participant incentives, issued equipment, or project materials against damage, loss, or theft
• Assuming responsibility for and carefully tracking all participant incentives
• Submitting timely and accurate Time & Expense reports
• Virtually attend scheduled meetings with other members of the project team
• Maintaining regular access to a reliable wireless internet connection in your home for project work
• Meeting weekly with supervisor via Zoom
• This position involves standing, walking and climbing stairs, and transporting equipment and materials such as laptop computers and notebooks weighing 15 pounds or more.

Minimum Required Qualifications

• Must possess High School Diploma or GED
• Possess effective communication skills through speech and listening
• Fluency in English through reading, writing, and speaking
• Available for entire training and data collection period
• Able to successfully complete training
• Must have a valid US driver's license and reliable personal automobile available for business use
• Comfortable using RTI issued tablet, laptop and other associated equipment
• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
• Able to keep project information confidential
• Willingness to work in various types of weather conditions and after dark
• Must be comfortable asking survey questions on personally sensitive subject matters (e.g. pregnancy, reproduction, sexual activity)
• Must be willing to work approximately 20 hours a week, including weekends and weekday evenings, on a regular basis with occasional weekday daytime hours.
• Must be comfortable working in unfamiliar areas

Preferred Qualifications for Ideal Candidates

• Positive, self-motivated, curious, and enjoy interacting with people from a variety of backgrounds
• Effective time, schedule, and workload management skills to meet set deadlines
• Computer skills, namely email and internet proficiency
• Experience conducting in-person, household interviews with randomly selected respondents
• Willingness to travel to other areas in geographical region (e.g., within state, adjacent state) for short periods of time

Work Schedule

• The data collection period is expected to be April, 2026 through December, 2026.
• On average, you will be needed approximately 20 hours per week when work is available.
• On average, you should be available to work in the field 4 days each week.
• The majority of this work is anticipated to be during evenings and weekends.
• Each of your trips to the field are expected to be at least 4 hours long.

Training Details

You must attend a paid 7-day virtual training, not including the weekend, scheduled for April 13 –April 21, 2026 between the hours of 11:00 am and 4:00 pm eastern. You are also required to complete a self-administered home study and pre-training courses prior to attending virtual training.

Accommodation

RTI International will accommodate our job application procedures for disabled veterans and other qualified individuals with disabilities.

If you have a disability that affects the use of our online application system, or if you otherwise need accommodation in connection with the recruiting process due to a disability, please CLICK HERE for information on how to contact us to request an accommodation.

Additional Notifications

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a competitive range of insurance plans (including health, dental, life insurance, a health savings account (HSA), and access to a 401(k) retirement plan.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:

(1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and

(2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

Anticipated Close Date: Apr 16, 2026

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and is scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

Profitmind is looking for a Full-Stack Software Engineer to help build and evolve the core product experience across both the frontend and backend. This role is frontend-heavy, but requires comfort working across the stack, including writing SQL queries and supporting backend data access in a JavaScript/TypeScript environment. 

You’ll work closely with product, design, and engineering to turn complex data, workflows, and AI-driven functionality into experiences that feel simple, fast, and purposeful. This is a hands-on role for a mid-level engineer who can operate independently and work with the team to deliver features end-to-end.

What you’ll do:

• Build and maintain modern, responsive user interfaces across our web applications
• Develop and maintain reusable UI components within the core Profitmind product
• Work in a full-stack JavaScript/TypeScript environment, supporting both frontend features and backend data needs
• Write and maintain SQL queries to support product functionality and analytics use cases
• Support front-end and back-end integration for AI-powered tools and workflows
• Build dashboards and agent-style interfaces that make complex outputs easy to understand
• Write automated tests for frontend and full-stack functionality as part of a high-quality development process
• Ensure strong performance, accessibility, and cross-browser compatibility
• Iterate quickly based on user feedback and evolving product direction

What we’re looking for:

• 4–5 years of professional software development experience preferred
• Strong, hands-on experience building frontend applications using modern frameworks such as React, TypeScript, Next.js, or similar
• Comfort working across the stack in a JavaScript/TypeScript codebase
• Ability to write SQL queries independently and work with relational data on the backend
• Experience building data-driven user interfaces, dashboards, or analytics-heavy applications
• A pragmatic approach to automated testing and code quality
• High attention to detail and pride in delivering polished, usable software
• Ability to work independently in a fast-moving, product-driven environment
• Experience with enterprise, data-heavy, or analytics-focused products is a plus

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

This is a full-time position based in Pittsburgh, PA, though remote candidates will be considered on a case-by-case basis.

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

89,000 - 111,000 yearly

• Inform company of all sales activities, including new business development, account status, customer needs, potential customers, and issues with competition via CRM
  
• Appear at in-person or online trainings, meetings, trade shows, and sales events
  
• Commit to staying updated on all services and products, competition, and market conditions to ensure customer needs are met
  
• Develop and execute a strategy to generate new customers in your sales territory
  
• Follow up with potential customers to showcase and highlight our new products or services
  

• You will need 3-5 years of inside or outside sales experience
  
• Experience using a CRM is preferred
  
• A bachelor’s degree or high school diploma is preferred
  
• Applicant must have a valid driver’s license and reliable vehicle
  
• To be successful in this role you must have strong negotiation, communication, interpersonal, and customer service skills
  

Sherrill Insurance Agency partners with Fortune 500 and Fortune 100 companies to market and sell their products.

• No cold calling
• No Prospecting
• All Lead-based Sales
• Six-figure Mentorship
• Training

Compensation details: 89 Yearly Salary

PI106e73091d3d-3631

• Predictable, W-2 compensation and benefits
• Flexible scheduling, control over their schedule, session structure, and patient population
• Minimal administrative burden in a fully remote, outpatient model

• 100% remote, outpatient psychiatry
• Lower to moderate acuity populations (ex. anxiety, depression, ADHD, mood disorders, OCD, PTSD)
• Patient population across the lifespan: children & adolescents (treated by board-certified Child & Adolescent Psychiatrists only), adults, and geriatric patients
• Standard session lengths (60-minute intakes, 30-minute follow ups)
• No inpatient, intensive outpatient programs (IOP), partial hospitalization care or crisis coverage
• In-house referral network to therapists
• Full operational support including scheduling, billing, intake coordination, and licensing

• Control over schedule and weekly availability
• Session length within established clinical standards
• Patient population, balanced to individual criteria and preferences
• Clinical decision-making without pressure to shorten visits or increase volume
  

• Employer-paid health, dental, vision insurance (up to 100% of premiums)
• Malpractice coverage (occurrence-based, 100% employer-paid)
• 401(k) match with employer match and Day 1 vesting
• Paid time off (PTO), paid sick time and 11 paid holidays
• Paid parental leave and long-term retention benefits (ex. 4-week paid sabbatical after 5 years)
• CME reimbursement and dedicated CME days
• Licensing support with upfront coverage of costs
• Technology package provided

• Board-certified or board-eligible psychiatrists (MD/DO)
• Active, unrestricted medical license (multi-state licensing support available)
• Interest in outpatient, 100% telepsychiatry-based care
• Comfort with learning streamlined clinical technology
• Strong clinical judgement, communication skills and collaborative mindset

• Predictable, W-2 compensation and benefits
• Flexible scheduling, control over their schedule, session structure, and patient population
• Minimal administrative burden in a fully remote, outpatient model

• 100% remote, outpatient psychiatry
• Lower to moderate acuity populations (ex. anxiety, depression, ADHD, mood disorders, OCD, PTSD)
• Patient population across the lifespan: children & adolescents (treated by board-certified Child & Adolescent Psychiatrists only), adults, and geriatric patients
• Standard session lengths (60-minute intakes, 30-minute follow ups)
• No inpatient, intensive outpatient programs (IOP), partial hospitalization care or crisis coverage
• In-house referral network to therapists
• Full operational support including scheduling, billing, intake coordination, and licensing

• Control over schedule and weekly availability
• Session length within established clinical standards
• Patient population, balanced to individual criteria and preferences
• Clinical decision-making without pressure to shorten visits or increase volume
  

• Employer-paid health, dental, vision insurance (up to 100% of premiums)
• Malpractice coverage (occurrence-based, 100% employer-paid)
• 401(k) match with employer match and Day 1 vesting
• Paid time off (PTO), paid sick time and 11 paid holidays
• Paid parental leave and long-term retention benefits (ex. 4-week paid sabbatical after 5 years)
• CME reimbursement and dedicated CME days
• Licensing support with upfront coverage of costs
• Technology package provided

• Board-certified or board-eligible psychiatrists (MD/DO)
• Active, unrestricted medical license (multi-state licensing support available)
• Interest in outpatient, 100% telepsychiatry-based care
• Comfort with learning streamlined clinical technology
• Strong clinical judgement, communication skills and collaborative mindset

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Lead, Pharmacy Partner Coordination, you will play a critical role in ensuring the day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities:

Executing Daily Production Operations

• Manage day-to-day workflow for assigned partner coordination queues to ensure SLAs, turnaround times, and quality standards are met.
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity.
• Track attendance, coverage, and real-time staffing needs; escalate gaps to leadership.
• Perform quality checks and ensure team adherence to established processes and compliance standards.
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
• Step into production during high-volume periods or coverage gaps..

Direct Team Supervision

• Supervise a team of hourly specialists.
• Set clear daily performance expectations aligned to established productivity and quality targets.
• Conduct regular 1:1 meetings focused on performance, development, and engagement.
• Provide real-time coaching and feedback based on observed performance and metrics.
• Support corrective action processes when expectations are not met.
• Assist with onboarding and training new team members.
• Maintain accurate timecard, attendance, and documentation records.

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Reinforce adoption of new workflows, tools, or policy updates.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

A successful applicant will fit the following criteria:

• Experience: 5+ years in a high-volume operations environment with at least 3 years of people supervision experience (healthcare tech, prior authorization, and/or pharmacy experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• People Leadership: Experience supervising front-line teams, managing performance, and delivering coaching in a structured environment.
• Operational Execution: Comfortable managing daily production targets, SLAs, and quality standards.
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
• Organization & Accountability: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Communication: Clear communicator with the ability to provide direct feedback to frontline staff and collaborate with external partners
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Lead, Pharmacy Partner Coordination, you will play a critical role in ensuring the day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities:

Executing Daily Production Operations

• Manage day-to-day workflow for assigned partner coordination queues to ensure SLAs, turnaround times, and quality standards are met.
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity.
• Track attendance, coverage, and real-time staffing needs; escalate gaps to leadership.
• Perform quality checks and ensure team adherence to established processes and compliance standards.
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
• Step into production during high-volume periods or coverage gaps..

Direct Team Supervision

• Supervise a team of hourly specialists.
• Set clear daily performance expectations aligned to established productivity and quality targets.
• Conduct regular 1:1 meetings focused on performance, development, and engagement.
• Provide real-time coaching and feedback based on observed performance and metrics.
• Support corrective action processes when expectations are not met.
• Assist with onboarding and training new team members.
• Maintain accurate timecard, attendance, and documentation records.

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Reinforce adoption of new workflows, tools, or policy updates.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

A successful applicant will fit the following criteria:

• Experience: 5+ years in a high-volume operations environment with at least 3 years of people supervision experience (healthcare tech, prior authorization, and/or pharmacy experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• People Leadership: Experience supervising front-line teams, managing performance, and delivering coaching in a structured environment.
• Operational Execution: Comfortable managing daily production targets, SLAs, and quality standards.
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
• Organization & Accountability: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Communication: Clear communicator with the ability to provide direct feedback to frontline staff and collaborate with external partners
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 10AM- 6PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service