Engineering Structures Jobs in Summerville, SC

Customer Care Manager

Location: Charleston, SC (On-site preferred)

Salary Range: $90,000 – $100,000

Position Overview

We are seeking an experienced and strategic Customer Care Manager to lead a multi-brand Customer Care function across all customer touchpoints. This role is responsible for delivering an exceptional end-to-end customer experience, driving service excellence, supporting retention efforts, and continuously improving service operations in a fast-growing, customer-focused environment.

The ideal candidate is a customer-first leader who thrives in scaling operations, managing distributed teams, and leveraging technology — including AI — to enhance support performance and customer satisfaction.

Key Responsibilities

• Lead in-house Customer Care teams and oversee performance of offshore/outsourced partners across multiple sites.
• Build and develop a high-performing team through hiring, coaching, performance management, and clear KPI alignment.
• Foster a customer-first culture centered on empathy, accountability, and solution-oriented service.
• Oversee forecasting, workforce planning, and departmental budget management.
• Ensure consistent, high-quality support across all channels (phone, email, chat, etc.).
• Manage escalations and complex customer cases as needed.
• Monitor reviews, feedback, and satisfaction metrics to identify trends and improvement opportunities.
• Develop and optimize service policies, workflows, and operational processes to drive efficiency and quality.
• Partner cross-functionally with Operations, Logistics, Product, Quality, and Supply Chain to resolve delivery, warranty, and product-related issues.
• Own CRM platform accuracy, integration, and optimization — including systems integrated with Shopify.
• Collaborate with third-party vendors supporting CRM/AI tools, assembly services, product support, delivery updates, and returns.
• Contribute to customer experience strategy and long-term growth planning.
• Prepare performance reporting and customer insights for senior leadership.
• Scale Customer Care structure and operations to support business growth initiatives.

What Success Looks Like

• High customer satisfaction and loyalty metrics
• Improved service quality, efficiency, and resolution times
• Strong customer retention and advocacy
• Effective collaboration across teams and vendor partners
• Scalable and sustainable support infrastructure

Required Qualifications

• 5–8+ years of Customer Care / Customer Service experience
• 3+ years leading multi-site or distributed teams (including offshore teams)
• Experience managing teams against KPIs in a collaborative, non-competitive environment
• Strong understanding of customer service metrics and operational performance management
• Experience with CRM platforms, including systems integrated with Shopify
• Demonstrated experience leveraging AI or advanced support technologies
• Excellent communication, decision-making, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience in e-commerce, consumer products, furniture, or home goods industries
• Experience scaling Customer Care operations during periods of growth
• Experience with Gorgias CRM
• Strong data-driven decision-making background

Core Competencies

• Customer-first mindset
• Strategic thinking with strong execution capabilities
• Leadership and team development
• Data-driven decision making
• Cross-functional collaboration
• Continuous improvement orientation

Veterinary Technician Manager (Nonhuman Primate) —

Charleston Area, South Carolina

Position Summary

We are a Contract Research Organization (CRO) supporting biomedical research through nonhuman primate (NHP) operations. The Veterinary Technician Manager provides day-to-day leadership for a team of approximately 12 veterinary technicians. This role focuses on supporting team development, ensuring smooth operations, promoting animal welfare standards, and fostering strong collaboration between technicians, veterinarians, and other departments.

This is a hands-on leadership role overseeing and mentoring a group of 12 Veterinary Technicians in a farm/outdoor research environment, requiring organization, steady leadership, and thoughtful communication.

Team Leadership & Development

• Provide guidance, coaching, and support to veterinary technicians.
• Foster a professional and respectful team environment.
• Support employee development, performance conversations, and ongoing feedback.
• Collaborate with HR and senior leadership on hiring and personnel decisions as needed.

Operational Oversight

• Develop and manage technician schedules to ensure appropriate coverage.
• Monitor timekeeping and labor distribution to support operational efficiency.
• Help prioritize daily workflow in coordination with veterinary leadership.
• Ensure adherence to established protocols and safety standards.

Veterinary & Cross-Functional Partnership

• Serve as a primary liaison between veterinary technicians and veterinarians.
• Partner with husbandry, facilities, enrichment, and other departments to support coordinated operations.
• Communicate clearly and proactively to ensure alignment across teams.

Clinical & Quality Support

• Oversee technician execution of animal health observations and treatment support.
• Promote accurate documentation and compliance with internal procedures.
• Reinforce a culture of accountability and continuous improvement.

Training & Professional Growth

• Support onboarding and structured training for new team members.
• Encourage professional development and certification opportunities (e.g., AALAS).
• Identify opportunities to strengthen team capabilities and workflow efficiency.

Qualifications

• Demonstrated experience leading or managing teams in animal care, clinical, research, or regulated environments.
• Strong organizational and communication skills.
• Ability to work effectively in a physically active, farm/outdoor setting.
• Experience with scheduling, staffing coordination, and workforce management.
• Qualifications – Preferred
• AALAS certification (ALAT/LAT/LATG) or related lab animal experience.
• Experience with nonhuman primates (NHP).
• Familiarity with regulated research environments (GLP/AAALAC/USDA/OLAW).
• Experience guiding teams through operational improvements or process refinement.

Work Schedule

• Typical schedule Monday–Friday.
• Flexibility may be required to support operational needs or special coverage.

What Success Looks Like

• A collaborative, professional team culture.
• Reliable scheduling and well-coordinated daily operations.
• Clear communication between technicians and veterinarians.
• Consistent adherence to welfare and compliance standards.

Interested in more details? Take a look at what you can find in our Coastal South Carolina Relocation Guide

Oath Law & Oath Planning - Estate and Financial Planning

About The Role

We're looking for attorneys who want to help more people than they ever thought possible.

If you're drawn to client work, self-motivated, and want to be part of something that's reimagining how people approach their life and legacy, we'd like to talk. This is a front-facing role. You'll work directly with clients who are navigating some of life's most important decisions: how to protect what they've built, provide for the people they love, and create clarity for the future. No prior estate planning experience required—we'll teach you everything you need to know.

About The Team

Our team is made up of attorneys, financial advisors, and client service professionals all over the country who believe that we all get one short life, and that we should make the most of it. We help our clients prioritize what matters through estate and financial planning, all under one roof.

We care about doing work that matters. We also care about how we do it. That means supporting each other, staying curious, and showing up for our clients with the kind of presence they deserve. If you're someone who values collaboration over competition, effectiveness over busyness, and impact over appearances, you'll fit right in.

We believe in great freedom, great responsibility, and in doing the hard work first. We’re committed to empowering our team to help thousands of people nationwide protect what matters to them.

What You’ll Do

• Lead workshops and speaking events to educate potential clients on their estate and financial planning options
• Meet with clients in consultations, gather necessary information, and help clients take action
• Design and review personalized estate plans to ensure alignment with client goals
• Guide clients through document signing appointments, making sure they understand their plans completely
• Collaborate with attorneys, advisors, and staff to deliver seamless client service
• Maintain detailed electronic records of client meetings and communications
• Meet weekly with a mentor attorney for ongoing guidance and professional development
• Engage clients in integrated estate and financial planning discussions
• Respond promptly and thoughtfully to client needs via email and phone

What We’re Looking For

• Juris Doctorate and active law license
• Strong communication, problem-solving, and time management skills
• Comfort with public speaking, persuasion, and education-based sales
• Proficiency in Microsoft Office and Apple software preferred
• Customer service experience preferred
• Willingness to work early evenings twice a month
• Reliable transportation—personal vehicle preferred

What We Offer

• Competitive base salary with performance-based profit sharing structure
• Continuous attorney mentorship and professional development
• Flexible PTO that recognizes and rewards longevity
• Health, dental, and vision insurance with company contributions
• 401(k) with matching
• Maternity and paternity leave after one year
• A culture-driven team where collaboration, respect, and shared purpose come first

Who Should Apply

This role is for attorneys who want their work to matter on a personal level. You're someone who sees work not as a series of transactions, but as an opportunity to guide people through some of the most important decisions they'll make. You're comfortable in front of a room, energized by teaching and conversation, and equally at ease in one-on-one consultations where trust is built.

We're growing quickly, expanding across the country, and building teams in new markets. When hired, we’ll secure an office location convenient for you and your clients. You’ll be supported by mentor attorneys and advisors as you grow within our team. If rethinking what the legal and finance industry looks like excites you, we'd love to hear from you.

About the role:

Entry level sales at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture and high earning potential with uncapped commission. This is more than just sales; you'll build relationships, negotiate freight deals, solve complex logistics issues and manage shipments from pickup to delivery. No experience necessary: we offer a paid, hands-on formal training program in sales and logistics. For a look at a day in the life of a TQL Sales Representative, watch this video at ’s in it for you:

• $45,000 - $55,000 minimum compensation your first year, based on education
• Uncapped commission opportunity
• Our average sales representative hits six figures after three years of selling
• Want to know what the top 20% earn? Ask your recruiter

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, enjoy solving problems and thinking on your feet
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll do:

• Receive 6 months of direct training from experienced Logistics Account Executives
• Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
• Participate in hands-on and virtual training sessions
• Develop negotiation skills through prospecting and cold calling
• Build your book
• Use your training to meet sales metrics and become eligible for commission
• Establish relationships to close new customers
• Negotiate prices with customers and carriers
• Resolve freight issues to ensure timely pickup and delivery

What you need:

• Elite work ethic, 100% in-office
• Strong negotiation skills with ability to handle conflict
• Entrepreneurial mindset and exceptional customer service

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Optional paid relocation with sign-on bonus to the Greater Cincinnati area with TQL's Fast Track Program
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you'll be: 100 Coastal Drive, Charleston, South Carolina 29492

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Start your next chapter at Novatech as an Account Executive in the Charleston, South Carolina Metropolitan Area, where expertise, innovation, and client partnerships are at the center of everything we do.

Novatech is The Managed Office Provider, offering a comprehensive portfolio of Information Technology, print, cloud, and security solutions to businesses across the country. As we continue our nationwide expansion into new markets, we are seeking motivated and talented individuals to join our team of experts. This is an opportunity to grow your career at Novatech and become part of a team of Managed Office Experts.

Are you a driven sales professional with a passion for building relationships and delivering business technology solutions?

If so, consider joining the team as an Account Executive supporting clients throughout the Charleston, South Carolina Metropolitan Area. This position offers an opportunity to grow with a rapidly expanding company while driving sales, developing new business, and making an impact within the local business community.

What We Offer:

• Eight-week Sales Development Program providing in depth training on Novatech’s products, sales model, and tools designed to support long term success.
• Ongoing development opportunities throughout the year to strengthen technical, sales, and product knowledge.
• A collaborative team environment with coaching, mentorship, and peer support.

Your Responsibilities:

• Engage new business by generating leads and opening new opportunities through prospecting and outreach.
• Execute Novatech’s proven sales processes, pipeline management practices, and forecasting expectations.
• Build relationships within the local business community to identify new opportunities.
• Develop deep knowledge of Novatech’s products and services to better support clients.
• Build relationships with senior decision makers and executive leadership to drive revenue growth.
• Meet and exceed monthly activity and revenue goals by effectively managing an assigned territory.

What We Are Looking for in You:

• A driven and disciplined sales professional who is creative, resilient, and motivated by achievement.
• A positive mindset and the ability to approach challenges with confidence and determination.
• Experience building and maintaining a strong sales pipeline.
• Success working in a goal-oriented environment with consistent activity expectations.
• Adaptability and the ability to turn challenges into opportunities for growth.

What You Bring to Novatech:

• Bachelor’s degree or equivalent experience.
• B2B Outside sales experience preferred.
• Experience using CRM platforms and Microsoft Office products.
• A valid driver’s license and access to a reliable, insured vehicle.

What We Offer:

• Base compensation structured to reflect experience and qualifications.
• Uncapped commission opportunities.
• Mileage and expense reimbursement program.
• Comprehensive benefits package including medical, prescription, dental, vision, life insurance, and additional coverage options.
• Retirement savings plan with company matching contribution.
• Generous paid time off, volunteer time off, floating holidays, company holidays, and parental leave.
• Employee recognition programs.

At Novatech, creating a diverse and inclusive workplace remains a priority. Equal employment opportunities are provided to all employees and applicants, with consideration given to qualified individuals regardless of race, color, religion, gender identity, disability, or any other characteristic protected under applicable law.

Ready to make your mark with Novatech? Apply today and begin your journey with an industry leader in managed office solutions.

About the role:

Entry level sales at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture and high earning potential with uncapped commission. This is more than just sales; you'll build relationships, negotiate freight deals, solve complex logistics issues and manage shipments from pickup to delivery. No experience necessary: we offer a paid, hands-on formal training program in sales and logistics. For a look at a day in the life of a TQL Sales Representative, watch this video at ’s in it for you:

• $45,000 - $55,000 minimum compensation your first year, based on education
• Uncapped commission opportunity
• Our average sales representative hits six figures after three years of selling
• Want to know what the top 20% earn? Ask your recruiter

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, enjoy solving problems and thinking on your feet
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll do:

• Receive 6 months of direct training from experienced Logistics Account Executives
• Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
• Participate in hands-on and virtual training sessions
• Develop negotiation skills through prospecting and cold calling
• Build your book
• Use your training to meet sales metrics and become eligible for commission
• Establish relationships to close new customers
• Negotiate prices with customers and carriers
• Resolve freight issues to ensure timely pickup and delivery

What you need:

• Elite work ethic, 100% in-office
• Strong negotiation skills with ability to handle conflict
• Entrepreneurial mindset and exceptional customer service

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Optional paid relocation with sign-on bonus to the Greater Cincinnati area with TQL's Fast Track Program
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you'll be: 100 Coastal Drive, Charleston, South Carolina 29492

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About the role:

Entry level sales at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture and high earning potential with uncapped commission. This is more than just sales; you'll build relationships, negotiate freight deals, solve complex logistics issues and manage shipments from pickup to delivery. No experience necessary: we offer a paid, hands-on formal training program in sales and logistics. For a look at a day in the life of a TQL Sales Representative, watch this video at IS LOCATED IN CHARLESTON - PAID RELOCATION PROVIDED

What’s in it for you:

• $45,000 - $55,000 minimum compensation your first year, based on education
• Uncapped commission opportunity
• Our average sales representative hits six figures after three years of selling
• Want to know what the top 20% earn? Ask your recruiter
• Relocation assistance package to help you get settled in Charleston

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, enjoy solving problems and thinking on your feet
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll do:

• Receive 6 months of direct training from experienced Logistics Account Executives
• Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
• Participate in hands-on and virtual training sessions
• Develop negotiation skills through prospecting and cold calling
• Build your book
• Use your training to meet sales metrics and become eligible for commission
• Establish relationships to close new customers
• Negotiate prices with customers and carriers
• Resolve freight issues to ensure timely pickup and delivery

What you need:

• Elite work ethic, 100% in-office
• Strong negotiation skills with ability to handle conflict
• Entrepreneurial mindset and exceptional customer service

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you'll be: 100 Coastal Drive, Charleston, South Carolina 29492

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at