Engineering Structures Jobs in North Bergen

This hybrid events marketing + SDR role turns industry conferences into pipeline. You will own pre-event prospecting, onsite engagement, and post-event follow-up to drive sales accepted leads (SALs) and booked meetings. You’ll coordinate logistics, manage booth operations, support leadership speaking opportunities, and execute targeted outreach (email + cold calling) to convert event interest into meetings and pipeline.

• Build targeted ICP account and contact lists; craft multichannel sequences (email/call/LI) to pre‑book meetings.
• Coordinate end‑to‑end event logistics: registrations, booth & AV, shipping, swag, collateral, scanners, vendor management, sponsorship deliverables, and travel.
• Partner with Marketing & Sales to align event offers, messaging, demos, and success criteria.
• Support speaker submissions and prep: abstracts, slides, demo run‑throughs, and AV checks.

• Run booth operations and scanning workflows; deliver crisp positioning and product demos tailored to buyer personas.
• Qualify conversations live, capture structured notes, and set meetings onsite where possible.
• Support leadership during speaking engagements (briefing docs, timing, Q&A capture).

• Execute rapid follow‑ups (within 24–48 hours) to convert MQLs → SALs → scheduled meetings; ensure clean CRM handoff to AEs.
• Produce event recaps (goals vs. actuals, pipeline attribution, lessons learned) and iterate the playbook.
• Maintain accurate CRM hygiene, campaign attribution, and list health.

• 1–3 years in events/field marketing, conference coordination, and/or SDR/BDR experience.
• Demonstrated success booking meetings via cold outreach (email + phone) and at events.
• Strong project management and vendor coordination skills; comfortable working event hours.
• Proficient with CRM (HubSpot or Salesforce) and sequencing tools (Outreach, Salesloft, or Apollo).
• Clear, concise communicator; confident engaging prospects on the floor and on the phone.

• Familiarity with industrial/manufacturing supply chain audiences.
• Experience supporting executives for conference talks (briefs, run‑of‑show, rehearsals).
• Light design skills (Slides/Canva) and hands‑on booth/demo setup.

HubSpot/Salesforce, Outreach/Salesloft/Apollo, LinkedIn Sales Navigator/ZoomInfo, Google Workspace, Canva/Slides, Slack/Notion, and event platforms (e.g., Cvent/Badge scanners).

• SALs sourced per event and first meetings booked; meeting show rate.
• Pipeline dollars attributed; cost per SAL; time‑to‑first‑touch post‑event.
• CRM data completeness and attribution accuracy; execution vs. event plan (budget, logistics, deadlines).

Follow Leverage security standards for data handling (e.g., badge scan data, PII), device access at events, and CRM permissions. Report incidents promptly and support audit needs.

• Base Salary: $80,000–$90,000 DOE & location.
• Commission: Uncapped**, tied to Sales Accepted Leads (SALs* and meetings sourced, with accelerators for outperforming plan.
• Benefits: Competitive health, dental, vision; unlimited PTO; equipment stipend; and all reasonable travel expenses covered for events.

Must be authorized to work in the U.S.

Leverage AI is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Apply via Linkedin or email   with the subject line: “Events Marketing & Conference SDR – Your Name.”

Transportation Pricing & Operations Manager:

The Transportation Pricing & Operations Manager is responsible for leading transportation pricing strategy, shipment visibility, risk management, and operational performance across the logistics network.

Core Roles & Responsibilities

1. Transportation Pricing & Cost Management

• Develop and manage competitive transportation pricing strategies (Air, TL, LTL, PTL, Ocean, Rail).
• Obtain and negotiate contract rates with carriers, airlines, co-loaders, and logistics providers.
• Prepare accurate rate quotations, RFQs, and cost analyses for internal and external stakeholders.
• Monitor cost per shipment, cost per cubic feet, productivity, and labor-related transportation expenses.
• Identify cost-saving opportunities and conduct time studies and financial impact analysis.
• Maintain and update pricing databases, rate sheets, and reporting dashboards.

2. Shipment Monitoring & Exception Management

• Monitor end-to-end shipment visibility across all transportation modes.
• Track critical milestones including pickup, transit status, layovers, and delivery.
• Identify risks such as delays, route deviations, missed appointments, and No-Shows.
• Escalate high-risk shipments according to SOP and implement corrective actions.
• Communicate ETA changes and service risks to stakeholders proactively.

3. Risk Management & Compliance

• Develop and implement transportation risk management policies and procedures.
• Monitor regulatory changes (DOT, FMCSA, federal/state laws) and ensure compliance.
• Conduct carrier safety evaluations and risk assessments.
• Lead incident investigations and develop corrective action plans.
• Manage transportation insurance programs (cargo, liability) and claims coordination.
• Coordinate audits and internal compliance reviews.

4. Operational Planning & Performance Management

• Measure and analyze operational KPIs (Safety, Quality, Delivery, Cost, Inventory – SQDCI).
• Forecast transportation volume and project headcount/equipment requirements.
• Track OTD, No-Show trends, carrier performance, and exception metrics.
• Create Monthly Business Reviews (MBR) and executive-level presentations.
• Lead warehouse and yard flow coordination related to inbound/outbound transportation.
• Run space and operational efficiency simulations to improve network performance.

5. Process Improvement & Cross-Functional Collaboration

• Analyze workflow processes and implement SOP improvements.
• Partner with warehouse, procurement, planning, sales, and customer teams to improve service and reduce cost.
• Support carrier onboarding and performance reviews.
• Train internal teams and carriers on risk awareness and compliance practices.
• Maintain accurate data reporting in TMS, WMS, ERP, and visibility platforms.

Requirements

Education & Experience

• Bachelor’s or Associate Degree preferred.
• 3+ years of experience in transportation pricing, freight forwarding, logistics, or supply chain operations.
• Strong understanding of domestic and international transportation pricing structures.
• Experience in risk management, compliance, and carrier performance management preferred.

Technical Skills

• Proficiency in Korean (Reading, writing, speaking preferred)
• Advanced proficiency in MS Excel (data analysis, forecasting, reporting).
• Experience with TMS, WMS, ERP systems, and visibility platforms.
• Experience with Tableau or other BI tools (preferred).
• Strong analytical and forecasting capabilities.

Core Competencies

• Strong data analysis and problem-solving skills.
• Excellent presentation and reporting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Detail-oriented with strong organizational skills.
• Ability to travel up to 20% as required.

This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship.

About Pret A Manger: Building the US Future of a Beloved Global Brand

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.

Join us in writing the next chapter of Pret in America.

The Role

As a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive.

Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins.

Key Responsibilities

Own Full Shop Performance

• Take full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste control
• Drive strong transaction growth and operational efficiency
• Analyze performance trends and take decisive action to improve results
• Operate with urgency to close performance gaps and deliver against targets

Build and Develop High-Performing Teams

• Recruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team members
• Create a culture of accountability, warmth, and high performance
• Conduct structured performance conversations and talent reviews
• Identify and develop future leaders to build a strong internal bench

Deliver Exceptional Guest Experience

• Model Pret’s standards of hospitality on the shop floor
• Create a consistently warm, fast, and personal guest experience
• Coach in real time to improve service behaviors and guest engagement
• Act quickly to resolve guest concerns and protect the brand

Operational Excellence and Compliance

• Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
• Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
• Lead daily and weekly sales forecasting to accurately plan food production and labor
• Use historical data, sales trends, and upcoming promotions to optimize production levels
• Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
• Ensure full compliance with company policies, food safety, and health & safety regulations
• Maintain exceptional cleanliness and operational standards

Qualifications

Required Experience

• 5+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Proven P&L ownership and financial accountability
• Experience developing and promoting internal talent
• Demonstrated ability to lead high-volume, fast-paced operations
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Education

• Bachelor's degree Preferred

Salary Range

• The pay range for this role is $70,000 - $85,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Our client is a prestigious NYC Based Hedge Fund specializing in Credit. We're at search looking for that right team mate that will work with internal stake holders across Portfolio Management, Trading, Risk, Legal, Ops, Compliance, A&F. This hire will establish & strengthen relationships with counterparty partners and outside vendors.

On a day-to-day basis you will:

• Partner with portfolio management and trading on daily P&L production and validation, including position-level attribution, realized/unrealized performance, and valuation issue escalation
• Support the build-out of scalable operational infrastructure aligned with platform growth
• Coordinate with internal teams, counterparties, and third-party providers to manage the full lifecycle of private debt, structured credit, and fixed income transactions
• Oversee daily, monthly, and quarterly valuations and reconciliations
• Support cash management and treasury activities, including liquidity and collateral oversight
• Prepare portfolio- and manager-level reporting; analyze holdings, performance, leverage, and risk
• Maintain operational procedures and controls to ensure accuracy, consistency, and compliance

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or related field – CFA ideal
• Middle Office Hedge Fund experience with an emphasis on liquid credit & systematic strategies managing trade lifecycles & bookings, reconciliations, distributions, and all matters related to portfolio
• Experience working with portfolio reporting, liquidity management, risk oversight and operational controls
• Strong communications & problem solving skills
• High attention to detail with a control-oriented mindset
• Ability to balance investment judgment with operational rigor
• Comfort operating in a fast-paced, growing platform

Are you skilled in performance marketing and looking to join a fun, friendly and driven team at a leading global content agency? If the answer to all the above is yes, you might just be our new Performance Marketing Specialist!

N365 Group is going through a global expansion and growing rapidly. That’s why we’re looking for talented people to join our small but mighty US team and help write the next successful chapter of our story.

The Performance Marketing Specialist will be based in New York and work on a hybrid schedule.

Who are we looking for?

Someone with experience in content creation, media buying/optimization and client communication. Where many agencies silo these tasks, we combine them to the benefit of our employees and our clients. You will work on our native advertising campaigns designed to drive conversions, like purchases or sign-ups, using data-driven optimization of content. You will create content in the form of articles, ads and videos - the more creative you are the better! - and manage, measure and optimize these campaigns on platforms like Meta, Snap, Reddit and TikTok. We'll also be asking you to work closely with data in our business manager accounts and to analyze and communicate data enthusiastically and professionally to internal and external stakeholders. Being metric-obsessed is a definite pro! It's essential that you take on a lot of responsibility – in return, you'll have ample space to drive your own ideas forward.

Haven’t heard of N365 Group? Here’s what you need to know:

Simply put, N365 Group is a leading global content agency focused on generating measurable results for our clients by providing the most effective advertising solutions on the market. With offices in 5 countries (Stockholm, London, Copenhagen, Oslo, and New York) and clients all over the world, you’ll be working at an innovative, fast-paced company with smart people that are passionate about their work.

We work with clients who value direct performance, like Bally's, Native Path, Visit Valencia, Be the Match, Fridays, Bet 99, , Sleep Cycle and Weight Watchers.

What will your day-to-today look like?

Work with small- and large-scale customers across different industries. Create diverse engaging content with focus on campaign KPIs. Work continuously in our business manager accounts with real-time optimization to achieve campaign goals. Develop new strategies and ideas to creatively optimize campaigns. Report data and insights to clients on a weekly – or sometimes – daily basis. Share results and insights with the team. Support client relationships together with Account Managers. Collaborate closely with fellow Performance Marketing Specialists and Account Managers on new business proposals.

What you bring to the table…

You’re a team player. Working well as part of a team and helping others are crucial components of our success. Comfortable writing and creating content in a fast-paced environment with tight deadlines. Humble and not afraid to reconsider the status quo to help develop our business. Like and understand social media, especially Meta. Being able to spin creative ideas quickly is an asset. A self-starter with a strong sense of responsibility. You should also be prepared to go the extra mile when it's necessary – we work in a constantly evolving industry, so sometimes this is essential! Ability to communicate clearly and with enthusiasm towards the sales team and our clients - this is not a back office role!

Why do you want to work with us?

N365 Group is built on collaboration and support. Our flat structure means everyone can share ideas and contribute, and we work together to help the company and each other grow. We value curiosity, initiative, and a strong work ethic, and provide opportunities for personal and professional development. With offices around the world, team members collaborate globally and can take part in travel and experiences that broaden their experience.

Job Type

Full-time, Contract

Benefits:

401(k)

Health insurance

Dental and Vision Insurance

Flexible spending account

Paid Time off

Parental Leave

Commuter Benefits

What we expect

We do not expect you to be anyone but yourself, but there are certain skills that we think will help you keep our clients happy. Your ability to handle responsibilities and stress, in addition to the way you operate in an ad-hoc environment, will contribute to your success here. We are looking for candidates who are driven by the need to be the best and who are willing to work hard to achieve it.

THE FOLLOWING WILL BE TO YOUR ADVANTAGE

Marketing and Advertising Experience: 5 Years (Preferred)

Paid Social Media Marketing: 3 Years (Preferred)

Content Creation: 3 years (Preferred)

We are seeking a high-caliber Vice President or Senior Vice President to join a leading global alternative asset manager as a Product Specialist. This is a pivotal, client-facing role within the Investment Specialist team, focused on driving fundraising and business development for a premier Infrastructure, Renewable Power, and Energy Transition platform.

As an expert on the firm’s flagship and specialized fund offerings, you will serve as the bridge between the investment desks and the global investor community. This role offers significant exposure to institutional investors, consultants, and private wealth channels across the Americas, EMEA, and APAC.

Key Responsibilities

• Subject Matter Expertise: Act as the primary technical resource for Infrastructure and Transition strategies. Attend internal investment and asset management meetings to translate complex deal flows into compelling narratives for the market.
• Global Fundraising: Lead and participate in global roadshows, investor conferences, and bespoke prospect meetings. You will be a key face of the firm, requiring frequent international travel.
• Strategy & Product Launches: Partner with senior leadership to design and execute fundraising strategies for new product launches, ensuring momentum and high-quality market positioning.
• Investor Relations & Messaging: Collaborate with Relationship Managers (CRMs) to refine product messaging, ensuring it resonates with diverse investor profiles and evolving market conditions.
• Content Partnership: Work closely with Marketing and Fundraise Management teams to create high-impact investor materials, including technical presentations, white papers, and market commentaries.
• Strategic Growth: Support the build-out of new distribution capabilities, researching new markets, investor types, and innovative product structures.

The Ideal Candidate

• Experience: 7+ years of professional experience within Real Assets. Backgrounds in Investing, Asset Management, Investment Banking, or Investor Relations are highly preferred.
• Communication Mastery: Exceptional ability to distill technical, complex investment concepts into clear, persuasive communications for a sophisticated client base.
• Relationship Focus: Proven track record of building and maintaining long-term trust with institutional or private wealth investors.
• Commercial Acumen: A self-starter who proactively identifies market opportunities and possesses the "follow-up" discipline required for long-lead fundraising cycles.
• Collaborative Mindset: Ability to navigate a high-performance, matrixed environment and work seamlessly across investment, marketing, and legal teams.

Title: Associate

Location: New York, NY

About the Firm

Our client is a New York–based retained executive search firm specializing in financial services. The firm partners with leading investment managers, private equity firms, hedge funds, asset managers, and investment banks to recruit senior-level talent across investment, distribution, and functional leadership roles.

The team operates in a highly consultative, research-driven environment with a strong reputation for quality, rigor, and long-term client relationships.

The Opportunity

The Associate will play a key role in executing retained search mandates from inception through completion. Working closely with Partners and Principals, the Associate will support search strategy, market mapping, candidate identification, and client deliverables.

This role offers direct exposure to senior executives and decision-makers across the financial services landscape and provides a clear path toward long-term growth within executive search.

Key Responsibilities

• Conduct detailed market research across asset management, private equity, hedge funds, and broader financial services
• Develop target company lists and talent maps aligned with client mandates
• Identify, engage, and screen prospective candidates
• Prepare candidate write-ups, briefing materials, and search progress reports
• Support client calls and search strategy discussions
• Maintain accurate search documentation and CRM records
• Contribute to industry mapping and competitive intelligence initiatives

Ideal Candidate Profile

• 0–3 years of professional experience (investment banking, consulting, financial services, recruiting, research, or other analytical/client-facing roles preferred)
• Strong interest in financial markets and the asset management industry
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Demonstrated intellectual curiosity and professional maturity

What’s Offered

• Direct mentorship from experienced Partners
• Exposure to senior investment and operating executives
• Structured training within retained executive search
• Clear path for advancement based on performance
• Competitive base salary and bonus

The Homeowners Insurance Underwriter is responsible for evaluating, pricing, and managing residential property insurance accounts within a large global Property and Casualty Insurance organization. This role combines technical underwriting expertise, portfolio management, and analytical skills to ensure profitable growth while maintaining compliance with regulatory standards and internal underwriting guidelines.

The underwriter works closely with the Underwriting Manager, insurance agencies, and brokers to assess risk, structure coverage, and support strategic business decisions for homeowners insurance accounts.

Responsibilities:

• Evaluate homeowners insurance applications and renewal accounts by analyzing property characteristics, loss history, exposure, and risk factors.
• Determine coverage eligibility, appropriate limits, and premium pricing in accordance with underwriting guidelines and regulatory requirements.
• Collaborate with the Underwriting Manager on complex accounts to ensure optimal risk selection and portfolio balance.
• Monitor portfolio profitability, key performance indicators (KPIs), and loss ratios to identify trends and recommend strategic adjustments.
• Perform risk segmentation and exposure analysis to support portfolio optimization and underwriting strategies.
• Review and update underwriting standards and risk appetite guidelines as needed to reflect emerging trends and market conditions.
• Provide guidance on underwriting requirements, policy terms, and risk mitigation strategies to partners.
• Facilitate effective communication between internal underwriting teams and external stakeholders for seamless account management.
• Utilize advanced statistical tools (R, Python, Excel) to conduct regression analysis, loss ratio forecasting, and predictive modeling for portfolio and account-level insights.
• Prepare underwriting reports, risk assessments, and performance dashboards to inform management decisions and support regulatory reporting requirements.
• Leverage data-driven insights to recommend pricing adjustments, risk selection strategies, and portfolio enhancements.

Requirements:

• Bachelors degree preferred; but not required
• Familiarity with underwriting guidelines and insurance regulations, homeowners insurance underwriting and risk assessment
• Strategic thinking and decision-making

Katten is a full-service law firm with nearly 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

Awards and Rankings Specialist

The Awards & Rankings Specialist leads the firm’s strategy for awards, surveys, and league table submissions (including Chambers and Legal 500), ensuring all recognition initiatives align with the firm’s strategic goals and brand visibility.

This role partners with attorneys, Marketing and Business Development, and PR teams to draft, review, and submit award entries, manage timelines, coordinate researcher interviews, and maintain comprehensive tracking systems for directories, surveys, and league tables. The position also develops templates, best practices, and reference materials, researches new recognition opportunities, and updates profiles and submissions.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple deadlines in a fast-paced environment. Strong communication, project management, and interpersonal skills are essential, along with sound judgment, discretion, and a proactive, results-driven approach. Experience with legal directories, awards, and external agency management is strongly preferred. This role works independently and collaboratively but has no direct supervisory responsibilities.

Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).

Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the strategy for the firm’s awards, surveys, and league table submissions and nominations. Advise attorneys and marketing professionals on recognition and survey strategy, and coordinate with Marketing and Business Development Managers on major legal directory submissions and league table reporting.
• Draft award entries and review and edit submissions to ensure accuracy, clarity, and strategic alignment.
• Oversee submission timelines to ensure the timely completion of all materials and references. Manage each submission from initial planning through release, maintaining a comprehensive editorial calendar and tracking system for league tables, directories, surveys, and awards.
• Coordinate interview requests from directory researchers, including scheduling and preparing background materials for attorneys.
• Partner with the PR and Communications team to develop internal and external communications announcing rankings and awards, reinforcing the firm’s brand visibility.
• Develop and maintain reference lists, work highlights, submission templates, and best practices to support efficient and consistent processes.
• Research and evaluate new directory and award opportunities to expand the firm’s recognition strategy.
• Update league tables, surveys, and directory profiles as new firm developments arise, including attorney hires, press releases, practice updates, and other notable news.
• Collaborate with Marketing and Business Development Managers to draft, finalize, and maintain directory and league table practice profiles, and create best practices aligned with the awards and rankings strategy.
• Preparing regular reports on awards and rankings results.

Knowledge, Skills and Abilities

• Bachelor’s degree in Marketing, Communications or other related field with a minimum of 5 years relevant experience in business development or marketing in a law firm, professional services firm or other similar organization. Prior experience working at a large law firm and strong knowledge of legal directories is strongly preferred.
• Exceptional organizational, research, and project management skills, with the ability to prioritize and manage multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills, including advanced copywriting and copyediting proficiency. Demonstrates excellent interpersonal skills and professionalism when working with attorneys, clients, media, publishers, and external vendors.
• Highly detail-oriented, with proven ability to gather, organize, and synthesize information from a variety of sources.
• Exercises sound judgment, strong problem-solving abilities, and critical thinking, while maintaining the highest level of discretion with confidential and sensitive information.
• Dependable and collaborative team player who works effectively with others while also demonstrating initiative, independent decision-making, and a proactive, results-driven mindset.
• Committed to delivering exceptional client service.
• Experience managing external agencies is preferred but not required.
• Flexible and adaptable, with the ability to work extended hours and communicate outside standard business hours as needed to meet critical deadlines.
• Strong computer and technological skills including proficiency in Microsoft Office (Word, Excel, etc.).

In our New York office, the annualized salary range for this position is $95,000 to $115,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy and long-term and short-term disability policies.

Katten Muchin Rosenman LLP in an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Reception Services Manager, you’ll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment.

The Reception Services Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment.

Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement.

Key Responsibilities

Client Experience & Relationship Management

• Serve as the primary liaison between Opensity Solutions and the client, ensuring alignment with brand standards and workplace culture.
• Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence.
• Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience.
• Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices.

Operational Leadership

• Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support.
• Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times.
• Implement and refine operational workflows, SOPs, and training programs to support consistency and quality.
• Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence.
• Leverage technology and innovation to streamline processes and enhance the client experience.

Team Leadership & Development

• Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service.
• Provide regular coaching, feedback, and recognition to promote professional growth and engagement.
• Manage staffing, scheduling, and professional presentation standards.
• Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives.
• Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences.

Qualifications

• 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting.
• Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings.
• Strong client relationship management skills with a track record of delivering measurable service excellence.
• Highly organized with the ability to manage multiple priorities and maintain composure under pressure.
• Exceptional communication, presentation, and interpersonal skills.
• Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus.
• Professional, polished, and hospitality-minded demeanor at all times.
• Commitment to confidentiality, discretion, and operational integrity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.