Engineering Structures Jobs in None, CA

Senior Business Systems Analyst/AI Prompt Engineering

On-site ONLY - Must be currently local to Burbank, CA

Seeking a Senior Business Systems Analyst with prompt engineering experience -

W2 ONLY Contract (NO C2C, 1099, or sponsorship)

7+ month Contract

Rate: $80.00/hr - USD $84.50/hr

MUST HAVE:

• Prompt engineering experience
• Legal contract data management analysis experience
• Business analyst experience

This role will serve as the connective tissue between multiple departments’ data needs and our AI data extraction application, designing, testing, and governing prompts that turn contracts into reliable, downstream-ready data.

Accelerate time to insight by turning key clauses and metadata into structured fields consumable by analytics and operational systems.

Raise extraction quality and consistency through prompt patterns, evaluation methods, and field-level scoring.

Increase operational efficiencies by replacing manual operations.

Responsibilities

Process & Data Discovery: map data-supporting processes and flows

Prompt engineering: design, test, and iterate prompts for contract metadata extraction.

Stakeholder Enablement: facilitate prompt writing sessions and document/publish guidance

Quality Measurement & Evaluation: define evaluation datasets and scoring and support related evaluation processes

Value Proposition & Savings: determine business value and cost avoidance/savings that can be achieved with automation

Basic Qualifications

5+ years business analysis experience

2+ years prompt engineering, ideally for contract extraction

Contract domain fluency

Measurement mindset

Experience analyzing data

Familiarity with CLM and document repositories

Strong communication skills

Education

BA/BS

The estimated pay range for this position is USD $80.00/hr - USD $84.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Thank you,

Elena

Elena Novo (she/her)

Senior Talent Acquisition Partner

Direct: 818.962.2663 PDT

• 100% remote based in the US
• Help shape the AI transformation of public sector services
• Lead initiatives that ship real impact, not just prototypes
• Greenfield development on a proven, profitable platform
• Comprehensive Health, Vision, Dental coverage for individuals and families

• Build and tune vector-based retrieval pipelines using OpenAI embeddings and Azure AI Search
• Design prompt strategies and agents to translate parsed PDF data into form component schemas
• Fine-tune LLMs for structured output generation with low-latency performance in mind
• Lead the development of an RLHF loop that incorporates builder UI feedback and audit data
• Help architect systems that blend traditional APIs and probabilistic inference reliably
• Work alongside full-stack and platform engineers to get it all running in production
• Stay plugged into the latest model capabilities, and make smart calls on what to adopt

• Azure AI Studio, Azure OpenAI, GPT-4o
• Python (for agents, functions, orchestration), .NET 8 (for integration layers)
• Azure AI Search, CosmosDB, MSSQL
• Kubernetes (AKS), Azure Blob, Octopus for CI/CD
• for structured PDF parsing

• 5+ years in applied ML, including experience with retrieval, embeddings, and prompt engineering
• Strong Python skills and familiarity with production-grade ML pipelines
• Experience designing and tuning RAG workflows with hybrid search
• Familiarity with RLHF and fine-tuning on structured JSON output
• Solid grasp of system-level thinking—how to bring ML into product environments cleanly

• You’ve shipped a working vector search + RAG pipeline integrated into our form builder
• You’ve scoped and kicked off our first LLM fine-tuning cycle
• We’re collecting human feedback to improve model accuracy
• You’ve helped define the roadmap for AI integrations across the platform

Apply

Full-time

Master (>10 yrs)

Kairos Power is a new nuclear energy technology and engineering company whose mission is to enable the world’s transition to clean energy, with the ultimate goal to dramatically improve people’s quality of life while protecting the environment. This goal will be accomplished through the commercialization of the fluoride-salt-cooled, high‑temperature reactor (FHR) that can be deployed with robust safety, affordable costs, and flexible operation to accommodate the expansion of variable renewables.

Kairos Power is seeking a Chief of Staff to Vice President, Business Development & Finance (CoS) reporting to the Vice President of Business Development & Finance (VP). This is a strategic and hands‑on role designed to increase the effectiveness of the Vice President of Business Development & Finance and commercial leadership team. The CoS will work across business and engineering functions to drive alignment, improve productivity, and streamline execution of strategic initiatives. The ideal candidate has experience operating with complex technical organizations, with proven success in executive‑level support, strategic development, program execution, and cross‑functional collaboration.

• 
  
• Act as a trusted advisor and thought partner to the Vice President of Business Development & Finance and commercial leadership team, including supporting the development of commercial and business strategies
  
• Drive the successful execution of strategic programs in alignment with company objectives, ensuring follow‑through and accountability across functions
  
• Facilitate effective decision‑making for the VP of Business Development & Finance by managing meeting preparation, synthesizing complex information into clear recommendations, and representing the VP in meetings as appropriate
  
• Manage and prioritize internal and external inquiries directed to the VP of BD & Finance, determining the appropriate course of action and coordinating responses with the right stakeholders
  
• Serve as liaison between the VP, commercial leaders, cross‑functional leaders, and external partners, ensuring clear communication on priorities, progress, and risks
  
• Oversee the rhythm of business for the VP’s organization, including leadership meetings, communications, operating reviews, and cross‑functional checkpoints
  
• Lead or coordinate special projects on behalf of the VP, often requiring cross‑functional alignment and problem‑solving across technical and non‑technical teams
  
• Develop clear, concise executive communications, presentations, and reporting for internal and external stakeholders
  
• Partner with Executive Administration team members to optimize scheduling and meeting planning around VP and company priorities
  
• Identify opportunities to improve processes and decision‑making within the VP’s organization, implementing scalable practices that increase efficiency and impact
  
• Other duties as assigned.
  

• 
  
• Bachelor’s degree in business administration, engineering, or similar field; advanced degree (MBA, MS in Engineering/Technology Management) is preferred
  
• 5+ years of progressively responsible experience in executive support, program management, or strategic development/operations, ideally in a leading business consultancy or technical or R&D‑driven organization
  
• Proven experience organizing and directing multiple teams and working directly with senior executives
  
• Strong written, verbal, and presentation communication skills, with demonstrated ability to prepare and deliver executive‑level communications
  
• Excellent organization, facilitation, and interpersonal skills, with ability to manage competing priorities in a fast‑paced environment
  
• Background in strategy, commercial development, and/or energy/manufacturing sectors is preferred
  
• Demonstrated experience planning and leading strategic initiatives
  
• Demonstrated experience of understanding the nuance of complex external negotiations, and driving meaningful business impact
  
• Effective, versatile and action‑oriented, with strong project coordination and reporting skills focused on interdepartmental communication
  
• Experience with financial analysis, business case development, or commercial modeling to support executive decision‑making
  
• Exposure to strategic partnerships, joint ventures, or capital projects is a plus
  

• 
  
• Ability to connect organizational strategy to execution, ensuring technical and business priorities are aligned
  
• Strong analytical and problem‑solving skills to evaluate complex issues and recommend data‑driven decisions
  
• Skilled in leading cross‑functional initiatives, ensuring alignment, accountability, and timely delivery
  
• Ability to design, implement, and scale processes that improve organizational efficiency and decision‑making
  
• Exceptional relationship‑building skills across commercial, government affairs technical and non‑technical teams of both internal and external stakeholders with the ability to drive alignment without direct authority
  
• Adept at influencing decisions and navigating organizational dynamics at the executive level
  
• Outstanding written, verbal, and presentation skills, with the ability to simplify complexity into clear executive‑level communications
  
• Comfortable representing senior leadership with credibility and confidence in internal and external forums
  
• Demonstrated ability to serve as a trusted advisor to senior executives, exercising discretion, sound judgment, and integrity
  
• Knowledge of leadership effectiveness, team health, and talent planning practices to integrate people priorities into technical strategies
  
• Resilient in high‑demand, fast‑paced environments with shifting priorities
  
• Ability to identify and implement innovative solutions to organizational and operational challenges
  
• Ability to understand financial data, business drivers, and market implications of strategic decisions
  
• Expertise in structuring and leading executive meetings for decision‑making efficiency and the knowledge and experience of proper preparation to drive effective meetings
  
• Strong energy sector business acumen
  

• 
  
• Remaining in a stationary position, often standing, or sitting for prolonged periods
  
• Moving about to accomplish tasks or moving from one worksite to another
  
• Adjusting, moving, transporting, installing, positioning, or removing objects up to 10 pounds in all directions
  
• Communicating with others to exchange information
  

• 
  
• General office environment
  
• Assessing the accuracy, neatness and thoroughness of the work assigned
  
• High‑concentration, demanding and fast‑paced
  
• Manufacturing/Industrial Environments, occasionally
  

• 
  
• Travel required, up to 20%
  

• 
  
• Seldomly requires working weekends
  
• Occasionally requires schedule flexibility
  
• Occasionally requires non‑standard work‑week hours
  
• Occasionally requires extended hours to support launch and critical project timelines
  

The salary range for this position is $209,400 to $261,800 for employees working onsite at our Alameda, CA headquarters. The range provided in this job posting represents the typical range or starting rate of candidates hired in California. Factors that may be used to determine your actual salary may include your education, experience, knowledge, skills, abilities, the market data for your work location, and a comparison to other employees already in the role.

• 
  
• Competitive compensation packages
  
• Medical, dental and vision benefits for employees and their dependents
  
• Paid Vacation
  
• 401(k) and pre‑tax health insurance, dependent care, and commuter benefits (FSA)
  

Kairos Power is committed to building a diverse workforce that reflects the communities where we do business. Kairos Power is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively welcome people of different experiences, abilities, and perspectives.

Kairos Power participates in E‑Verify.

Candidates only, no recruiters or agencies please.

Note: You are applying for a position that is located in a facility that handles information that is subject to export control restrictions by the Department of Energy under 10 CFR Part 810. To work in this facility, you need to be authorized by the Department of Energy to access Part 810‑controlled information. Foreign nationals who are citizens of countries that are not on the Department of Energy’s general authorization list are not permitted to work in our facility unless the Department of Energy issues an export control license to the company to permit that individual to have access to Part 810‑controlled information. The following questions are intended to determine the licensing requirements that may apply: ‑A_to_part_810

PHASIUM/Megmeet USA, Inc. is an ISO 13485 certified manufacturer specializing in developing high-performance power solutions for complex medical devices. Our products include standard and custom power supplies, battery chargers, docking stations, and battery packs designed with state-of-the-art power conversion techniques and superior thermal management.

At Megmeet USA, innovation meets impact. As a growing subsidiary of Shenzhen Megmeet Electrical Co., we combine the energy of a fast-paced U.S. operation with the stability and reach of a global leader in power electronics. Our team works on advanced technologies that power the future—from medical devices to industrial automation.

Position:

Project Manager

Role Description:

This is a full-time (on-site) role for a Project Manager at Megmeet USA, Inc. in San Jose, CA. The ideal candidate is a proactive and detail-oriented Project Manager with a background in mechanical, electrical engineering and sales background. Candidate must have PRIOR experience working in a Project Manager role or equivalent role with PM responsibilities. They excel in cross-functional team coordination, project planning, and customer communication. Strong documentation skills, familiarity with prototyping, quality control, and compliance are essential. PMP certification and Chinese language skills are a plus, supporting effective collaboration with global teams and successful execution of product development initiatives.

Note: H1-B Visa sponsorship is NOT available for this position.

Primary duties include but are not limited to:

• Navigate clients’ RFQ systems and collaborate with internal teams to prepare accurate quotations
• Assist Marketing and Sales in exploring and monitoring new client opportunities
• Act as primary point of contact and foster strong relationships with clients’ cross-functional teams and drive satisfaction improvement
• Provide consistent updates on program status to all stakeholders
• Work with external clients and internal teams to define short-term and long-term engineering strategies to meet business needs
• Manage and drive project timelines, design implementations, reviews, and phase exits
• Deliver project performance metrics and recommendations to upper management and stakeholder committees
• Host and lead key project meetings, prepare agendas, and ensure productive discussions from the U.S. side
• Identify and resolve conflicts efficiently, set priorities, and highlight risks and opportunities
• Support local compliance application; for ex. 80 Plus Application and Special Safety Compliance application (sample delivery record, reports follow up, etc.)
• Responsible for customer survey, compliance, questionnaire. Communicate with internal team and respond to customer’s request

Ad Hoc Mission:

Team will need support from PM role and some tasks will be assigned below:

• Upcoming Trade Show Booth or Customer Events
• Megmeet Team Customer and Engineer Visits
• System Tests and Audit Factory

Qualifications:

• Education: Bachelor’s degree required; mechanical, electrical engineering, sales background is a plus.
• Certifications: PMP certification is a plus.
• Experience: Minimum of 3 years+ of working experience in electronics, manufacturing and sales environments preferred.
• Communication Skills: Exceptional oral and written communication skills.
• Language Skills: Fluency in Chinese is highly desired; ability to understand Chinese is a plus (Will need to communicate effectively with our engineering project team from China HQ)
• Documentation Skills: Ability to develop project proposals and quote documentation.
• Project Process Knowledge: Familiarity with project processes (e.g., Prototype A, Prototype B) and manufacturing techniques (e.g., injection molding, stamping).
• Quality Control: Working knowledge of production and quality control methodologies is a plus.
• Teamwork: Demonstrated ability to work effectively with cross-functional teams.
• Presentation Skills: Ability to conduct effective presentations.
• Technical Proficiency: Proficiency in MS Office.

Industry:

Appliances, Electrical, and Electronics Manufacturing

Employment Type:

• Full-Time
• Hybrid Schedule: Mon-Thurs (In-Office) and Fri (Remote)

Compensation and Employee Benefits:

• Competitive salary and bonus structure.
• Comprehensive retirement plan.
• Health, vision, and dental insurance coverage.
• Career growth development.

Salary Range:

$95K-$135K (USD) annually

Position Summary

True Temper is seeking a motivated Design Engineer to support the design and development of high-performance composite golf shafts. This role focuses on applying engineering fundamentals to research, design, and test golf shafts, driving performance, quality, and innovation. This is an excellent opportunity for a hands-on engineer who enjoys a fast-paced, team-oriented, product development environment.

Key Responsibilities:

Product Design & Development

• Drive the design and development of graphite golf shafts to meet performance, durability, and manufacturing requirements.
• Create and modify engineering models, drawings, and specifications.
• Build laminate schedules, optimizing material selection and performance metrics like stiffness, strength, weight, and other targets.
• Collaborate with sales and marketing to translate performance goals into engineering design parameters.
• Work with customers and suppliers to ensure accurate and on-time delivery of new products.
• Track design changes, test results, and engineering decisions.

Validation & Testing

• Design and execute validation tests to evaluate shaft performance, durability, and consistency.
• Collect, analyze, and interpret test data; summarize findings and provide engineering recommendations.
• Create new test equipment and software tools to support the collection and analysis of shaft data.

Research & Innovation

• Research new materials, processes, and technologies related to carbon fiber composite and other materials for the improvement of golf shafts.
• Lead prototype development and experimental designs.

Education:

• Bachelor’s degree in Mechanical Engineering, Materials Engineering, or similar field.

Qualifications:

• 2+ years of relevant professional experience preferred.
• Basic understanding of composite materials and structures.
• Familiarity with mechanical testing methods.
• Proficient with Microsoft Excel, especially Macros and VBA.
• Strong statistical analysis and Design of Experiments skills.
• Experience working with 3D CAD software.
• Experience with coding and microcontrollers (Arduino, Raspberry Pi, etc.)
• Strong analytical, problem-solving, and organizational skills.
• Ability to work hands-on in a lab or manufacturing environment.
• Experience with test equipment, instrumentation, or data acquisition systems.
• Detail-oriented with a data-driven approach to decision-making.
• Strong technical communication skills.
• Interest in golf and golf equipment is a plus but not required
• We also welcome applications from entry-level candidates and recent graduates with strong internships or applicable experience.

Pay Range

$70,000 - $90,000 annually, based on experience

Join the True Temper team to work alongside others with the goal of creating the highest performing products and top-level service for our OEM partners and customers worldwide.

True Temper is an Equal Opportunity Employer and values diversity at every level of the organization. 

HCLTech is looking for a highly talented and self- motivated Senior Design Quality Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: Senior Design Quality Engineer

Job ID: 79890

Position Type: Full-time with HCLTech

Location: Irvine, CA

Role/Responsibilities:

Client is seeking a seasoned Senior Design Quality Engineer to support quality engineering activities for released products, ensuring compliance with regulatory standards and internal procedures. This role involves cross-functional collaboration to manage product risks, support validation efforts, and drive continuous improvement in design and manufacturing processes.

Key Responsibilities:

• Ensure quality engineering activities for released products align with regulatory and internal standards.
• Collaborate with cross-functional teams to develop and maintain product risk management documentation:
• Risk Management Plans
• Risk Assessments
• Design Failure Mode and Effects Analysis (DFMEA)
• Risk Management Reports
• Support the development and execution of:
• Verification & Validation (V&V) plans, protocols, and reports
• Test Method Validation
• Process validation activities (PFMEA, IQ, OQ, PQ)
• Utilize statistical tools (e.g., Minitab) for data analysis and decision-making.
• Oversee product testing and analysis to ensure compliance with applicable standards.
• Apply Design Control principles to support sustaining engineering efforts, including design updates and product enhancements.
• Resolve quality issues, manage design changes, and assess risks in collaboration with engineering, manufacturing, and quality teams.
• Proactively identify and mitigate product risks using risk management techniques.
• Employ structured problem-solving methodologies to address product and process challenges.
• Communicate findings effectively through presentations, technical reports, and cross-functional collaboration.

Pay and Benefits

Pay Range Minimum: $42.78 per hour

Pay Range Maximum: $50.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

About Tata Electronics

Tata Electronics) is a greenfield venture of the Tata Group, a global enterprise operating in over 100 countries across six continents. Guided by the mission “To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on leadership with trust,” Tata Electronics is redefining the Electronics Manufacturing Services (EMS) landscape. We deliver innovative consumer electronics products, services, and solutions with a focus on engineering excellence, product reliability, and operational efficiency. If you are passionate about driving business growth, building strategic partnerships, and shaping the future of electronics manufacturing, we invite you to join our team.

Role Overview

We are seeking a Director / Senior Account Manager to lead and grow our engagement with one of our largest global customers. This is a high-impact role requiring deep expertise in global supply chain management, contract manufacturing operations, and large-scale commercial negotiations within the consumer electronics industry. The ideal candidate will have a proven track record in managing complex supplier relationships, optimizing cost structures, and negotiating multimillion-dollar contracts. This position demands strong leadership, executive communication skills, and a passion for operational excellence.

Key Responsibilities

Strategic Account Management & Relationship Building

• Serve as the primary liaison for our largest customer, fostering long-term partnerships and ensuring alignment with strategic objectives.
• Develop and execute account strategies that deliver value across cost, quality, and supply chain efficiency.
• Collaborate with customer teams (engineering, procurement, operations) to manage expectations and deliver results.
• Influence executive decision-making through data-driven insights, risk assessments, and scenario planning.

Pricing, Contracts & Commercial Negotiations

• Lead negotiations for large-scale commercial agreements with customer counterparts.
• Develop cost strategies to optimize pricing across the product lifecycle—from NPI (New Product Introduction) to mass production.
• Partner with legal, finance, and operations teams to structure agreements aligned with company objectives.

Operational Excellence

• Drive ramp planning and operational efficiencies for product launches, balancing customer needs with company profitability.
• Implement strategies to reduce total cost per unit (TCU), improve cycle times, and enhance factory automation.

Team Leadership

• Build and mentor a high-performing account management team to execute day-to-day activities and deliver strategic outcomes.

Required Skills & Qualifications

• Experience: 10+ years in global supply chain, strategic account management, or procurement within consumer electronics or high-volume manufacturing.
• Industry Background: Prior experience in Senior Account Management, Global Supply Management, or Contract Manufacturing roles at leading tech companies.
• Technical Expertise:
• Strong knowledge of PCBA and PCB design/manufacturing.
• Understanding of mechanical and electrical component sourcing and supplier capability development.
• Commercial Acumen:
• Expertise in contract manufacturing, supplier development, cost negotiations, and production ramp planning.
• Formal negotiation training (Harvard Negotiation Project, Karrass, or similar preferred).
• Leadership & Communication:
• Proven ability to influence senior executives and manage high-value relationships.
• Excellent organizational skills and ability to execute plans with clear deliverables and timelines.
• Education: BS degree, MBA or Master’s degree in Supply Chain Management, Business, or related Engineering.
• Additional: Experience setting up and managing new manufacturing sites or factory ramps; familiarity with ERP systems (SAP or equivalent).

Essential Attributes

• Data-driven, self-motivated, and results-oriented.
• Strategic thinker with strong analytical skills and a focus on cost management and risk mitigation.
• Comfortable engaging with stakeholders at all levels—from GSMs and Program Managers to VP-level executives.
• Hands-on technical background (e.g., PCB design) combined with business development or account management experience.

Mechanical Engineer – Aerospace Thermal Management Systems (Integration & Packaging)

Location: Onsite – Irvine CA

Industry: Aerospace & Defense

Citizenship Requirement: U.S. Citizen

Role Overview

We are seeking two highly skilled Mechanical Engineers with experience in the Aerospace & Defense sector to support the development and integration of advanced thermal management subsystems used across military and commercial platforms globally.

This role focuses on mechanical subsystem development from a packaging and integration perspective, including enclosure design and integration of electronic and fluid control components such as pumps, compressors, fans, and valves. The ideal candidate has hands-on experience developing aerospace-grade subsystems within defined volume and interface constraints, ensuring high reliability, environmental robustness, and compliance with industry standards.

These roles will support programs progressing from Preliminary Design Review (PDR) toward Critical Design Review (CDR) and will involve reuse and adaptation of existing product architectures.

Key Responsibilities

• Design and develop mechanical enclosures for aerospace electronic and control subsystems such as thermal management systems and related subsystems
• Package and integrate COTS and custom components into customer-defined volume constraints by integrating components including pumps, compressors, fans, valves, and control electronics
• Develop detailed CAD models, assemblies, and manufacturing drawings (SolidWorks preferred)
• Conduct tolerance analysis, GD&T, stack-up analysis, and design for manufacturability (DFM)
• Support prototype builds, integration activities, testing, and validation
• Implement design considerations to satisfy and qualify the environmental requirements (shock, vibration, temperature, humidity, EMI/EMC interface considerations) per MIL standards.
• Collaborate with electrical, controls, thermal, structural, and systems engineering teams
• Participate in root cause analysis and design refinement
• Ensure compliance with aerospace and defense standards and documentation practices

Required Qualifications

• Bachelor’s degree in mechanical engineering or equivalent.
• 5+ years of experience in Aerospace & Defense mechanical subsystem development
• U.S. Citizen (No Dual Citizenship)
• Strong mechanical packaging and integration experience
• Experience designing enclosures housing electronics and fluid/mechanical components
• Exposure to thermal management systems (ECS, vapor cycle, or liquid cooling preferred but not mandatory)
• Working knowledge of rotating machinery components (fans, compressors, pumps)
• Proficiency in CAD tools (SolidWorks preferred; strong experience in other platforms acceptable)
• Experience with GD&T and tolerance analysis
• Familiarity with aerospace environmental standards (MIL-STD preferred)
• Experience supporting qualification and validation testing
• Strong understanding of materials selection for aerospace applications
• Ability to work in cross-functional engineering teams

Preferred Qualifications

• Experience packaging turbomachinery components within constrained aerospace envelopes
• Exposure to controls systems integration
• Knowledge of vibration isolation and shock mitigation techniques
• Experience supporting PDR/CDR processes
• Familiarity with configuration management and aerospace documentation rigor
• Exposure to FMEA, reliability analysis, and lifecycle support

We are partnering with a leading aerospace engineering organisation delivering advanced optical systems for spaceborne, airborne, and ground-based applications. This team supports the full lifecycle of high-performance optical payloads, from concept development through integration, environmental qualification, and flight readiness.

They are now seeking a Senior Opto-Mechanical Engineer with a strong optical foundation who enjoys working at the intersection of precision mechanics and high-performance imaging systems.

The Opportunity

This role is ideal for an engineer who understands optical performance first and mechanical design second. You will work on complex optical instruments supporting imaging across UV, VIS, SWIR, MWIR, and LWIR bands, as well as LiDAR and laser communication systems.

You will collaborate closely with optical engineers to translate optical prescriptions into robust, flight-ready hardware that maintains alignment, stability, and performance in demanding aerospace environments.

Key Responsibilities

• Lead opto-mechanical design of precision optical assemblies and instruments
• Work directly from optical prescriptions to develop mounts, barrels, benches, and structural architectures
• Perform tolerance analysis and contribute to optical error budgets
• Support alignment, integration, and test of optical payloads
• Evaluate optical performance impacts from thermal, structural, and dynamic loads
• Contribute to environmental qualification including vibration, shock, and thermal vacuum testing
• Collaborate cross-functionally with optical, thermal, electrical, and systems engineers
• Support technical proposals and concept development efforts

What We’re Looking For

• BS or MS in Mechanical Engineering, Optics, Physics, Aerospace, or similar
• 8+ years of experience supporting optical system development
• Strong understanding of optical fundamentals, imaging performance, and alignment principles
• Experience working with multi-spectral systems, LiDAR, or laser-based payloads preferred
• Background in precision structures, kinematic mounting, and stability design
• Experience with CAD tools such as SolidWorks
• Familiarity with FEA tools such as Ansys or NASTRAN
• Experience supporting optical integration and performance verification
• US Person status required

Preferred

• Zemax experience
• MATLAB or Python for optical data analysis
• Experience working on space-qualified hardware

This is an opportunity to work on mission-critical optical systems where performance, stability, and precision truly matter. If you enjoy solving complex optical challenges and seeing hardware go from design to flight, this role offers real technical depth and ownership.