Engineering Structures Jobs in Livonia
154 positions found — Page 10
A
Manufacturing Engineer
Salary not disclosed
American Ring Manufacturing is recruiting a Manufacturing Engineer to join our team in Livonia, Michigan. An Ideal candidate is a precision-oriented, hands-on professional and self-starting leader who is motivated by continuous improvement.
Responsibilities
- Troubleshoot, design, develop and automate
- Create part models, assemblies and drawings using SolidWorks Software
- Develop innovative solutions to complex engineering challenges
- Hands-On design and development of engineering optimization
- Manage Product Launches
- Tooling Design and Manufacturing
- Manufacturing Process Improvement
- Provide Part Quotations for Customers
- Read and interpret Blueprints
- Read and understand customer Specifications
- Request Quotes from Vendors for material and outside processes
Qualifications
- Bachelor's degree in either Mechanical/Manufacturing Engineering or equivalent experience
- Ability to read and understand engineering drawings
- Design Skills
- CAD Software experience
- Efficient Problem Solver/Troubleshooter
- Team Communication Skills
- Estimating/Quoting Experience
- 3D Modeling and Drawing
Preferred Experience
- Lean Manufacturing
- Ability to demonstrate forward-thinking & creative problem-solving strategies for product and processes
- Experience using SolidWorks Software
- Hands-on manufacturing knowledge of precision metal fasteners
- Strong understanding of material behavior (carbon steel, stainless steel) when machining
- Proficient in using measuring equipment (calipers, micrometers, comparators)
- Statistical Process Control (SPC) familiarity
- Quality Documentation
- Die Design or interest in Die Design
About American Ring:
American Ring manufactures and supplies retaining rings, snap rings, and Belleville disc springs. We are a family company committed to quality and service, providing our customers with true solutions. American Ring is big enough to matter and small enough to care. We pride ourselves on delivering service unmatched in the industry, taking our business personally, and always trying to ask the right questions.
American Ring is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Not Specified
H
Commodity Buyer
Salary not disclosed
Primary Responsibilities
Will be responsible to function as a principle commodity buyer for the Americas. The overall role of this position is to participate in the development of and execution of commodity strategies as well as manage the overall strategic and transactional relationships with the suppliers. He or she will lead all initial sourcing and resourcing actions in support of the sourcing selection process for these commodities by using the lowest delivered cost method. The nominee is also responsible to deliver cost savings for existing suppliers, lead/support strategic supplier business reviews, and lead roadmap discussions with preferred suppliers.
Typical Duties
- Commodity Strategy development
- Sourcing selection
- Conduct supplier benchmarking exercises and commercial analyses
- Send RFQ's to preferred suppliers based on Commodity Strategy
- Conduct analysis on supplier quotes based on pricing, quality, delivery, & commercial ratings, including completion of Initial Sourcing Rationale
- Negotiate and issue sourcing contracts with suppliers
- Supplier relationship management
- Productivity negotiations
- Deliver costed BOM inputs for new business pursuits (piece price, vendor tooling, timing, etc)
- Lead/support Supplier Business Reviews with preferred suppliers as defined by Commodity Strategy
- Act as Purchasing single point of contact for commercial issues
- Manage Risk Mitigation process, including
- list of open Purchasing issues (RIO’s)
- Support sourcing board meetings and program/phase reviews with cross-functional team to deliver cost and timing targets, as required
- Initiate ESTAs with key suppliers, as required
- Support Capacity Study confirmations with suppliers, as required
- Support customer and internal Launch Readiness Reviews via Program Manager, as required
Requirements:
- Experience (one of the following)
- 3-7 years in Commodity Purchasing with experience in strategy and sourcing for multi-national company
- 3-7 years in Engineering with experience in Electrical commodities
- Degree (one of the following)
- BS in Business
- BS in Engineering
Desired competencies/experience:
- Strong negotiation skills resulting in delivered cost reductions
- Strong analytical experience and data modeling using Excel
- Program Purchasing and/or Program Management experience a plus
- Ability to multitask and manage several projects and assignments simultaneously
- High sense of urgency and commitment to meeting deadlines
- Strong attention to detail and accuracy in work product is critical
- Demonstrated effective communication skills both written and verbal
- Special requirements (ie: Overtime, Travel, etc)
- Occasional travel required (domestic and international)
- Occasional overtime and schedule flexibility required
Roles and Responsibilities:
- Act as Purchasing single point of contact for commercial issues
- Manage the overall strategic and transactional relationships with the suppliers and to manage multiple projects/assignments, and lead/support strategic supplier reviews.
- Conduct supplier benchmarking exercises and commercial analysis
- Send RFQ's to preferred suppliers based on Commodity Strategy
- Conduct analysis on supplier quotes based on pricing, quality, delivery, and commercial ratings
- Negotiate and issue sourcing contracts with suppliers
- Manage and develop a strategic supply base by establishing and maintaining professional relationships through regular contact and supplier business reviews as defined by Commodity Strategy
- Lead all actions to reduce costs for his/her commodities including productivity negotiations
- Track and report on Roadmap progress
- Deliver costed BOM inputs for new business pursuits (piece price, vendor tooling, timing, etc.)
- Manage Risk Mitigation process, including maintaining list of open Purchasing issues (RIO’s)
- Support capacity studies with suppliers, as required
Experience, Competencies & Qualifications:
- Prefer BS Engineering or other technical degree
- 2 to 4 years of Purchasing or other supply chain experience preferably in automotive industry
- Action oriented, ability to lead teams and ability to prioritize tasks and to deliver commitments on time
- Strong negotiation skills resulting
- Proficient with MS Excel and other office tools and systems
- Good verbal and written communication skills
Not Specified
S
Asset Management Specialist
Salary not disclosed
Asset Manager
Summary:
MUST have substation or underground experience
Asset Management Engineer is responsible for managing and optimizing the life cycle of physical assets to ensure they serve the intended purpose efficiently and effectively. This includes the development of the business process around it. Builds and maintains effective relationships with key internal and/or external decision makers.
Key Responsibilities
- Develop, implement, and maintain asset management strategies aligned with organizational goals and applicable standards
- Analyze asset performance, reliability, and lifecycle costs to support data driven investment and maintenance decisions.
- Define asset criticality, maintenance strategies to optimize risk, cost, and performance.
- Support and maintain asset management systems (e.g., EAM/CMMS platforms), ensuring data accuracy and integrity
- Proactively analyze asset performance data, benchmark performance, identifying common failures, and formulating corrective actions. Assess the life cycle of assets and make recommendations for upgrades or replacements
- Develop reports on asset records, including information on their condition, location, and develop cost-effective asset management solutions to minimize expenses
- Establish and monitor asset performance metrics (KPIs) such as availability, reliability, and total cost of ownership
- Ensure compliance with regulatory, safety, and internal governance requirements related to asset management
- Contribute to continuous improvement initiatives, standards development, and asset management documentation
Required Qualifications
- 3–7 years of experience in asset management, reliability engineering, maintenance engineering, or a related role
- Working knowledge of asset lifecycle management and reliability-centered maintenance concepts.
- Experience using asset management or CMM/EAM systems
- Strong analytical, problem-solving, and data interpretation skills.
Education
• A bachelor's degree in engineering (civil, mechanical, electrical) or related field is required.
Not Specified
H
Key Account Manager
🏢 Hanon Systems
Salary not disclosed
Hanon Systems is seeking a results-driven Key Account Manager to join our Commercial Sales Team. This role is responsible for managing and growing strategic OEM customer accounts within the automotive and mobility sector. The Key Account Manager will serve as the primary commercial interface between Hanon Systems and assigned customers, driving revenue growth, profitability, and long-term partnerships.
Essential Responsibilities
- Serve as the primary commercial contact for assigned OEM or Tier 1 customer accounts
- Develop and execute account strategies to achieve sales growth and profitability targets
- Lead commercial negotiations including pricing, terms, contracts, and annual price adjustments
- Manage RFQs (Requests for Quotation) in collaboration with engineering, finance, and program management teams
- Analyze market trends, competitive landscape, and customer strategies to identify growth opportunities
- Drive new business acquisition aligned with Hanon Systems’ product portfolio and strategic objectives
- Support launch readiness and ongoing production programs to ensure commercial alignment
- Monitor financial performance of accounts, including revenue, margin, tooling recovery, and cost improvement initiatives
- Build and maintain strong executive-level relationships with customer stakeholders
- Coordinate internally with engineering, operations, supply chain, and quality to resolve issues and ensure customer satisfaction
- Maintain accurate sales forecasts and pipeline reporting
Education:
- Bachelor’s degree in Business, Engineering, or related field required
- MBA preferred
Experience:
- 5+ years of automotive sales or key account management experience
- Experience working with OEM customers preferred
- Strong understanding of automotive product development cycles and launch processes
- Experience in thermal management, HVAC, powertrain, or electrification systems is a plus
Not Specified
S
Mechanical Designer
Salary not disclosed
Position Overview
Sylvan, Inc. is a market-leading, trusted automotive services contractor to Fortune 500 companies.
The Mechanical Designer II will be responsible to design / detail fabrication drawing sets for conveyor components under the supervision of the Project Engineer to assure the highest level of accuracy and quality. This position will be responsible for generating complete fabrication drawing sets for various conveyor components that meet all requirements per the customer scope of work and Sylvan clarifications as indicated in the bid submittal.
Job Responsibilities
The list below is meant to be a guide and not all inclusive of the daily responsibilities.
- Be able to perform engineering calculations for material selection, shaft sizing, power transmission, etc.
- Be able to do part and assembly design based on parts sketches, existing components or similar components.
- Be able to utilize AutoCAD and/or Autodesk Inventor to generate parts drawings, assembly drawings, and shop level fabrication details.
- Be able to provide and create ABM's, Work Orders for the shop and purchasing.
- Be able to provide technical support to the fabrication shop for any questions / issues with detail drawings.
- Must be able work with the project team to create a working solution to technical issues in a timely manner.
- Be able to check drawings from other team members before sending to the shop or sub-fabrication source.
- Be able to visit jobsites for meetings and field checks as requested.
- Keep up to date with the latest customer specifications and ensure all designs meet all Sylvan and Customer requirements.
Education Requirements
- Associate or bachelor's degree in mechanical engineering or related technical field with a minimum of 3 years of related job experience.
Experience
- Experience working both independently and in a team environment.
- Good analytical and problem-solving capabilities.
- Strong interpersonal skills with a professional, positive "can-do" attitude.
- Possess excellent communication skills.
- Skilled in Microsoft Word & Excel.
- Ability to effectively prioritize and execute tasks in a timely manner within a high-pressure environment.
Not Specified
S
Design Checker
🏢 Sylvan, Inc.
Salary not disclosed
Sylvan, Inc. is a market-leading, trusted automotive services contractor to Fortune 500 companies.
The Mechanical Design Checker will be responsible to review, mark-up and verify component and layout drawings under the supervision of the Project Engineer to ensure the highest level of accuracy and quality. The Mechanical Design Checker will receive drawings from project personnel, review the design of the component, the fabrication details of the component and mark-up any deficiencies found. The Mechanical Design Checker will also review and mark-up layout drawings for installation.
Job Responsibilities
The list below is meant to be a guide and not all inclusive of the daily responsibilities.
- Be able to understand and review mechanical component designs to ensure part functionality and design intent are met.
- Review fabrication drawings for errors and produce a marked-up set of prints for correction.
- Work with the design engineer to refine designs, make corrections, and provide basic training on how to properly detail components.
- Must be able work with the project team to create a working solution to design and fabrication issues in a timely manner.
- Be able to visit fabrication facilities to troubleshoot issues.
- Maintain the knowledge of the latest specifications for the customer and keep up to date on the revisions as they are released from the customer.
- Be able to work with and train engineers with less experience in design/detail best practices.
- Be able to work with and monitor engineering sub-contractor selected for the project.
Education Requirements
- Bachelor's degree in mechanical engineering with minimum 5 years of design experience or 10+ years mechanical design work experience.
Experience
- Mechanical design experience with conveyor components
- Experience with shop level fabrication drawings
- Knowledge of drafting best practices
- Experience working both independently and in a team environment.
- Strong analytical and problem-solving capabilities.
- Strong interpersonal skills with a professional, positive "can-do" attitude.
- Possess excellent communication skills.
- Proficient in Autodesk software (AutoCAD and Inventor), Microsoft Word & Excel.
- Ability to effectively prioritize and execute tasks in a fast-paced environment while meeting project timelines.
Not Specified
C
Commercial Construction Sales Representative
Salary not disclosed
COMMERCIAL CONSTRUCTION SALES REPRESENTATIVE
R.E. Leggette Company – Dearborn, MI
R.E. Leggette Company is a multi-generational commercial construction firm based in Dearborn, Michigan. In addition to our contracting operations, we operate an affiliated materials distribution division serving commercial contractors throughout Southeast Michigan.
We are seeking a disciplined, professional sales representative to grow our construction materials division from our Dearborn office.
POSITION OVERVIEW
This is an in-office sales position focused primarily on outbound phone sales, account development, and relationship management with commercial contractors. Occasional local contractor visits may be required, but the majority of sales activity is phone-driven and office-based.
An established distributor relationship and active contractor accounts are in place. The successful candidate will be expected to build on this foundation and actively expand our market presence.
RESPONSIBILITIES
• Execute consistent outbound call activity to develop and grow contractor accounts
• Manage pricing and protect gross margins
• Coordinate with vendor representatives and internal operations
• Track pipeline, follow-ups, and reorder cycles
• Identify opportunities to expand product usage within accounts
• Maintain structured daily sales activity
QUALIFICATIONS
• 3+ years of construction, building materials, or B2B sales experience
• Comfortable speaking with commercial contractors
• Strong follow-up and organizational skills
• Self-motivated and comfortable working within a structured office environment
COMPENSATION
Competitive base salary commensurate with experience, plus performance-based commission structure. Comprehensive benefits package included. High earning potential for top performers.
Not Specified
FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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Mechanical Technician
Salary not disclosed
Mechanical Technician We are seeking a skilled Mechanical Technician to assemble, install, and troubleshoot custom automation equipment.
This role is ideal for someone with strong mechanical/electrical aptitude and hands on experience in machine building or automation assembly.
Key Responsibilities Assemble and wire mechanical, electrical, pneumatic, and hydraulic components.
Read and interpret blueprints, schematics, and technical drawings.
Troubleshoot and debug automation systems.
Perform fitting, fabrication, and basic welding as needed.
Test and verify equipment operation before shipment.
Travel to customer sites for installs and service support.
Maintain a safe and organized work area.
Qualifications Required: 3+ years in machine building, automation assembly, or related field.
Strong understanding of mechanical/electrical systems.
Ability to read schematics and engineering drawings.
Hands on experience with tools and precision assembly.
Troubleshooting skills and willingness to work overtime.
Preferred: Experience with PLCs, robotics, or automation controls.
Basic manual machining skills.
What We're Looking For Strong problem-solving ability and attention to detail.
Team-oriented, dependable, and able to work independently.
Good communication and organizational skills.
Ability to lift and move equipment as required.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This role is ideal for someone with strong mechanical/electrical aptitude and hands on experience in machine building or automation assembly.
Key Responsibilities Assemble and wire mechanical, electrical, pneumatic, and hydraulic components.
Read and interpret blueprints, schematics, and technical drawings.
Troubleshoot and debug automation systems.
Perform fitting, fabrication, and basic welding as needed.
Test and verify equipment operation before shipment.
Travel to customer sites for installs and service support.
Maintain a safe and organized work area.
Qualifications Required: 3+ years in machine building, automation assembly, or related field.
Strong understanding of mechanical/electrical systems.
Ability to read schematics and engineering drawings.
Hands on experience with tools and precision assembly.
Troubleshooting skills and willingness to work overtime.
Preferred: Experience with PLCs, robotics, or automation controls.
Basic manual machining skills.
What We're Looking For Strong problem-solving ability and attention to detail.
Team-oriented, dependable, and able to work independently.
Good communication and organizational skills.
Ability to lift and move equipment as required.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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