Engineering Structures Jobs in Lighthouse Pt Florida

For more than 20 years MAN Engines & Components is the primary importer and service representative of MAN engines, components and parts with responsibility for North, Central and South America. The American subsidiary of MAN Truck & Bus AG has a long-term experience of packaging MAN "high speed" marine engines for major boat builders and its distributors. Together with its 65 dealers it provides an extensive service network for MAN Marine Diesel engines in its territory.

MAN Engines & Components is also the exclusive importer of industrial diesel and gas engines for construction equipment, agricultural machinery and power generation including CHP (combined heat power) application.

Additionally bus and heavy-duty truck axles are being assembled and provided to the North American market. High quality chassis components and transfer cases are integral part of the product portfolio.

Title: Manager Trade and Compliance Logistics

************This is NOT a remote position, 5 days in-office******************

Candidate must be able to commute to the Pompano Beach location

Summary:

The Manager Trade Compliance and Logistics ensures the company complies with all applicable import and export laws and regulations while supporting business operations. The initial priority for this role is to evaluate and address the company's import tariff exposure, ensuring full compliance while minimizing financial and operational impacts.

Roles and Responsibilities:

• Ensure compliance with all import and export laws and regulations (CBP, EAR, OFAC, and other participating government agencies).
• Monitor, interpret and communicate changes in trade regulations as well as assessing their impact on the business (duties, tariffs, trade agreements).
• Lead the process to obtain and maintain the Customs Trade Partnership Against Terrorism (CTPAT) Certification for the company.
• Liaise with customs authorities, governmental agencies, and external partners.
• Develop, implement, and maintain trade compliance policies and procedures aligned with national regulations, international requirements, and corporate standards.
• Design and deliver training programs to educate employees on import and export compliance requirements.
• Collaborate cross-functionally with procurement, logistics, supply chain, sales administration, and finance to coordinate import and export activities and resolve import and export customs issues.
• Conduct internal audits of import and export transactions and oversight of customs brokers and freight forwarders.
• Screen business partner for integrity and compliance (restricted party and sanctions lists) and perform due diligence checks.
• Support and review the classification of goods for import and export (HTS, ECCN)
• Prepare and maintain documentation required for duty drawback claims.
• Analyze and report logistic costs and import and export data (ACE, AES)
• Support negotiating contracts with carriers, freight forwarders, and customs brokers.

Requirements:

• The ability to conduct independent research and interpret complex regulations to provide clear, actionable guidance is essential for success in this role.
• Bachelor's degree in International Business, International Trade or related field.
• 4-5 Years of professional experience in import/export compliance, customs operations, or logistics management
• U.S. Licensed Customs Broker – preferred
• NCBFAA Certified Export Specialist – preferred
• Strong analytical and problem-solving skills
• High attention to detail and strong organizational skills.
• Excellent communication skills for working with internal teams and government agencies.
• German and/or Spanish language skills are a plus

Benefits:

• Annual base salary plus performance bonus
• Vacation days and sick leave
• Child leave
• Health insurance coverage with HSA Contribution
• Dental & Vision Benefits
• Life, AD&D and STD/LTD insurance
• 401(k) Plan & 401(k) Match
• Wellness Benefit
• Up to 14 Holidays
• Vehicle Leasing program

JOB TITLE

Customs Engineer II

DEPARTMENT

MAIN PURPOSE OF JOB AND OBJECTIVES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Performs custom product development activities, product evaluation, and testing, process development, test fixture development, verification/validation protocol and reports.

POSITION IN ORGANISATION

Position in organization can be found on the Organizational Chart via the company intranet.

KEY DUTIES

• Ensure adherence to Design Control procedures for standard and custom devices.
• Work with project leaders and supporting departments to complete project objectives.
• Develop, test, and refine prototypes and new product concepts.
• Finalize designs and create detailed engineering specifications ensuring proper tolerancing and design for manufacturability.
• Develop verification/validation protocols, carry out testing, and write reports.
• Evaluate competitor products.
• Develop new processes, test fixtures, and documentation methods.
• Work with Regulatory/ Quality group to carry out functionally specific testing.
• Work directly with Physicians/ Marketing to conceptualize new products, improve existing products and refine prototypes.
• Investigate field complaints and recommend actions/solutions.
• Manage product builds for formal testing programs.
• Assure Custom Design processes are in accordance with design control procedures.
• Develop project timeline for development projects and ensure project execution.
• Develop and implement new processes, test fixtures, and documentation methods.
• Take part in design reviews and technical product reviews.

COMPANY

REQUIREMENTS

• Must work within requirements of company handbook and policy statements.
• Note: Company Handbook, Policy Statement and Authorization of Limits do not form part of the quality system

QUALITY

REQUIREMENTS

• Maintain awareness of the relevance and importance of activities performed and how they contribute to the achievement of quality objectives.
• Work within the QMS always, ensure accurate completion of records and highlight issues to immediate supervisor any issues affecting quality.
• Responsible to ensure facility, processes and documentation remain in a state of audit readiness at all times.

EH&S REQUIREMENTS

• Take care of your own health and safety and that of others who may
• be affected by your actions.
• Work co-operatively to highlight issues affecting Environmental Health and Safety

QUALIFICATIONS & EXPERIENCE

• Excellent Written and Verbal Communication
• Ability to interact with all levels within the organization.
• Work well in a team environment
• Analytical skills for compiling and analyzing data.
• Computer and software skills
• Ability to motivate others and improve efficiency.
• Sit/Stand/Walk 8 hours per day.
• Light lifting
• Bachelor's degree in engineering/science and a minimum of three years' experience in the medical device industry or equivalent of
• 10+ years of experience in a technical role in the medical device industry
• Ability to organize and conduct experiments independently.
• Ability to analyze and solve technical problems.
• Good oral and written communication skills (English)
• Hands-on Experience building prototypes, developing in-vitro testing, capturing the output of in-vitro, and in-vivo testing, development of tooling and test fixtures.
• Understanding of quality system requirements (e.g. 21CFR820, ISO13485).
• Use of SolidWorks & AutoCAD as a design tool
• Knowledge of applied statistics
• Hands-on knowledge of plastics, metallurgy, and manufacturing processes
• Detailed knowledge of Design and Controls per ISO13485

• Steady pipeline of commercial projects with long-term stability
• Opportunity to work on high-quality, complex projects including healthcare, industrial, and commercial facilities
• Safety-first culture with a strong emphasis on doing the job right
• Competitive pay, benefits, and opportunities for overtime and advancement
• Supportive team environment that values craftsmanship, accountability, and growth
• Investment in training, development, and long-term career paths within the company

About Torticity

Founded five years ago and headquartered in Boca Raton, FL, Torticity is revolutionizing the legal sector with groundbreaking technology and unmatched operational support. What began in mass tort case services have evolved into a full-scale transformation of personal injury law, reshaping how firms operate. Our proprietary tech boosts efficiency and sets new industry standards. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex litigation effortlessly. As pioneers in \"Lit-Tech,\" we blend innovation with justice, turning challenges into opportunities. Torticity isn't just changing the game; we're building the future of legal excellence. Join us and be part of something extraordinary.

Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Learn more about us and our leadership team: /company

We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

About the Role

The Chief Technology Officer (CTO) will serve as a trusted strategic partner to the CEO and the executive owner of enterprise technology and product strategy. This leader will drive scalable architecture, disciplined execution, cybersecurity strength, and AI-enabled innovation across a complex, high-growth legal technology organization. The CTO will oversee Engineering, Product, IT, Data, Infrastructure, and Security, ensuring alignment between technology execution and business objectives.

You're Excited About This Opportunity Because You Will Be Engaged In...

1. Enterprise Technology Strategy & Governance

• Define and execute the enterprise technology and product roadmap aligned with company growth objectives and long-term value creation.
• Establish clear governance, KPIs, and operating rhythms across engineering, product, IT, and data functions.
• Ensure transparency and executive visibility into roadmap progress, delivery health, and risk posture.
• Align technology investments with revenue growth, customer retention, and operational efficiency goals.

2. Architecture, Infrastructure & Security Leadership

• Modernize and oversee platform architecture and cloud infrastructure (AWS) to ensure scalability, resilience, and performance.
• Strengthen cybersecurity posture, compliance frameworks, governance standards, and enterprise risk management.
• Oversee internal systems, analytics infrastructure, and data architecture to support enterprise-wide decision-making.
• Ensure technology environments meet reliability, uptime, and performance benchmarks required for high-volume legal operations.

3. Product & Engineering Execution

• Drive disciplined product and engineering execution, improving speed, predictability, and quality of delivery.
• Lead and scale high-performing teams across Engineering, Product, IT, and Data, building sustainable leadership depth.
• Embed structured development practices and accountability frameworks across full-stack teams.
• Foster a product-driven culture grounded in operational rigor and continuous improvement.

4. AI & Data Enablement

• Integrate AI-driven capabilities into products and internal operations to generate measurable efficiency and performance gains.
• Advance data-driven decision-making across the organization through analytics, reporting, and intelligent workflows.
• Partner with cross-functional leaders to identify automation opportunities that enhance case management and client outcomes.

5. Cross-Functional Leadership & Executive Partnership

• Collaborate closely with the CEO and executive leadership to align technology strategy with overall business objectives.
• Strengthen coordination between technology and operations to optimize internal tools, workflows, and productivity.
• Provide clear, board-level communication on technology strategy, platform health, and long-term scalability planning.
• Prepare the organization for future scale, integration initiatives, or strategic events.

Qualifications & Experience

• 15+ years of progressive experience across technology, engineering, and product, with at least 5 years in senior executive leadership roles such as CTO, CPTO, or VP Engineering.
• Proven success scaling SaaS platforms that directly drive revenue growth and customer retention.
• Strong expertise in cloud architecture (AWS), enterprise systems, cybersecurity, and modern software development environments.
• Experience building and leading full-stack teams, ideally within TypeScript ecosystems (Vue.js, Nest.js preferred).
• Demonstrated success integrating AI capabilities into products and operational workflows.
• Strong operational discipline combined with strategic foresight and willingness to engage hands-on when required.
• Exceptional executive presence with the ability to align cross-functional stakeholders and influence at board level.
• Exceptional communication skills, executive presence, and strategic influence at board and client levels.
• Advanced degree preferred.

The Ideal Candidate

• A strategic technology executive capable of translating business vision into scalable, resilient platform architecture.
• An operator who combines innovation with execution discipline, ensuring predictable, high-quality product delivery.
• A builder of high-performing teams and leadership benches, focused on long-term organizational durability.
• A forward-looking leader who embeds AI, data, and automation at the core of enterprise performance.
• A trusted partner to the CEO, preparing the organization for future scale, strategic events, and sustained competitive advantage.

Compensation & Benefits

This role will receive competitive salary, benefits, and variable compensation. Compensation is determined by various factors, including experience, location, and performance. This position is also eligible for variable compensation based on individual and company performance.

Perks & Benefits

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Unparalleled Experience

• 1:1 Coaching and Stretch Assignments early in your career to accelerate growth
• Robust Learning & Development offerings to support your continuous growth
• A talented Peer Network for seasoned talent, providing access to a diverse and expert community
• Work with cutting-edge technology alongside pioneers in the legal tech industry
• Start-up, enterprising culture where you collaborate directly with senior leaders and C-suite executives
• Hyper-growth career opportunities with clear paths to advancement

Wellness, Family Planning, & Support

• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Flexible Spending Accounts
• Comprehensive support for every unique path to parenthood
• 401k plan
• Complimentary Calm subscription to support mental well-being
• Employee Assistance Program
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Hybrid Schedule + Generous Paid Time Off (PTO)

• Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Purpose-Driven Careers

A career at Torticity is purpose-driven, where your work directly contributes to advancing justice and bringing voices to the forefront. By leveraging innovative technology, we help ensure fair outcomes for claimants and empower legal teams to fight for what's right. Join us in transforming the litigation landscape and be part of a team dedicated to making a real, lasting impact in the pursuit of justice and equity.

Apply via our careers site: Torticity Careers at

Molding Process Engineer

Job Description

About Company

At Ennovi we harness the power of two megatrends - electrification and AI - to help industries innovate at speed, operate smarter, and achieve sustainable growth. By combining these transformative forces with our global reach and best talent, we empower our customers to lead their markets and drive sustainable progress.

From automotive to aerospace, consumer electronics, data storage, industrial, and medical markets, we help our customers achieve these megatrends by creating smarter, safer, and more sustainable solutions.

We excel in developing high-performance, custom solutions that meet diverse technical needs, solve unique challenges, optimize performance, and adapt to evolving market demands.

Our mission is to get customers to the future faster, from anywhere. Headquartered in Singapore, ENNOVI has a global presence across North America, Europe, SEA and China, where all its activities are socially responsible, with minimal environmental impact. Learn more at Join Us

At Ennovi, we envision a future of electrification and innovation and strive to create an inspiring workplace where our employees are integral to shaping that future. We offer a dynamic, collaborative and inclusive culture that encourages continuous learning, professional growth, and a sense of purpose. As a part of the Ennovi team, employees experience the excitement of being at the forefront of cutting-edge technologies and contributing to a sustainable future.

Our commitment to the transformation is epitomized by our five pillars: Speed, Innovation, Best Talent, Global Reach, and Sustainability. This entails navigating exponential market changes through agile structures, fostering innovation across all aspects of our business, strategically expanding our global footprint, championing sustainability initiatives and nurturing a winning team.

Privacy Policy

Ennovi is an equal opportunity employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

By applying to this job posting, you agree with and acknowledge our privacy policy.

Job Summary

We are seeking a Molding Process Engineer to join our team in the Medical Business.

The Molding Process Engineer reports directly to the Engineering Manager and will be responsible for the support of all internal moulding activities that include product development, validation, qualification and implementation of processes, methods and equipment. Strong process development capabilities are essential.

Ennovi Medical is your end-to-end customized solutions partner, empowering OEMs to harness AI-driven technologies and accelerate innovation for medical devices.

Main Responsibilities

• Develop, validate, and optimize injection molding processes for new and existing medical products.
• Collaborate with tooling, quality, and production teams to ensure robust mold designs and process capability.
• Lead root cause analysis and corrective actions for molding-related defects and process deviations.
• Support mold qualifications, including IQ/OQ/PQ protocols and documentation.
• Monitor and analyse process data to drive continuous improvement and reduce scrap and downtime.
• Specify and implement process controls to enhance molding performance.
• Maintain compliance with GMP, ISO 13485, and FDA requirements.
• Train operators and technicians on molding best practices and troubleshooting techniques.
• Participate in cross-functional teams for new product introductions and engineering changes.

Qualifications & Skills

• Bachelor’s degree in mechanical, Industrial, or Plastics Engineering or equivalent (5 years in relevant experience)
• Minimum of 3 years of experience within a Plastics/Polymer processing
• Experience with functioning in a highly regulated environment
• Strong understanding of Polymer technology and test methods
• Strong written and verbal communication skills
• Demonstrated experience in manufacturing medical devices using various manufacturing technologies
• Excellent process development capabilities
• Experience and proficient with Data Analysis, Root Cause Analysis and Statistical Method Application.
• Six Sigma Greenbelt and Lean Process Background
• Experience working with insert molding
• RJG Master Molder certification or equivalent.
• Experience with automation and robotics in molding operations.
• Familiarity with ERP and MES systems.

Wool Plumbing Supply & Kohler are seeking Design Sales Consultants for our new Fort Lauderdale location.

Join the Kohler Store team as a Design Sales Consultant! In this exciting role, you will be tasked with specifying kitchen and bath faucets, lighting, tile, and fixtures in a luxury showroom setting. Products offered include Kohler's expansive portfolio of brands, including both Kohler and Kallista brands. Kohler is the largest kitchen and bath brand in the world.

This sales-based, results driven position relies heavily on design-influence with the opportunity to work with walk-in homeowners and appointment based trade partners, including top interior designers and members of the trade community. (Approximately 90% sales, 10% design). The consultant will be responsible for driving top-line sales through the consistent achievement of personal sales targets and goals.

Compensation consists of a moderate base wage in conjunction with an open-ended commission and bonus structure. Due to the commission component, the total compensation range may vary depending upon the performance, success, and tenure of the sales consultant.

Key duties of the position include:

-Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.

-Develop new relationships and business for Kohler to meet and exceed sales goals.

-Conduct daily follow up with customers, quotes and leads to generate and close business.

-Engage in strategic outreach to develop and grow the client base.

-Network with the professional trade through involvement in associations, meetings and events; including in-store events.

How To Apply

Apply directly through LinkedIn, and you may also email your resume to careers @ with the subject "Kohler Store".

Daily tasks may include:

-Drive sales to meet and exceed individual and team sales plans:

-Provide high quality customer service to scheduled appointments and walk-in traffic.

-Conduct daily follow-up on outstanding quotes.

-Develop and execute marketing plans to current and potential customer base.

-Participate in planning and execution of in-store events.

-Understands how to win as a team and brings forth a team mentality.

-Develop repeat sales, new relationships, and future business.

-Create a strategic sales plan and detailed tracking of customer interactions, quotes, and opportunities.

-Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.

-Follow up on leads to generate new business.

-Network with the professional trade through involvement in associations, meetings and events.

-Deliver exceptional customer service.

-Provide prompt and friendly service to every customer that walks into the store.

-Follow up on all sales to ensure customer satisfaction and service are met.

-Maintain a well-organized and aesthetically pleasing environment.

-Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way.

-Administer sales process to ensure timely and accurate completion of all sales:

-Process quotes and sales paperwork.

-Partner with Kohler Customer Care team to track orders for customers and ensure quality service.

-Continually develop sales skills and product knowledge:

-Develop detailed knowledge of all product lines and features.

-Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.

-Complete training courses to continually develop and hone presentation, negotiation, and sales skills.

Skills/Requirements

Minimum of 3 years prior sales experience required, in a high-end sales / service industry preferred. A track record of consistently meeting or exceeding sales goals required. Strong preference given to prior sales experience in interior or architectural design or luxury retail sales. Candidates must be capable of creating and communicating product and / or design solutions in a timely manner and articulate why to buy from Kohler Stores.

Why Work at The Kohler Store by Wool Supply?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Wool Supply offers a benefits package including a competitive salary, health insurance, 401(k) with company matching, and a generous vacation policy!

About Us

Founded in 1873 and headquartered in Kohler, Wisconsin, Kohler is one of America's oldest and largest privately held companies. With more than 50 manufacturing locations worldwide, Kohler is a global leader in the design, innovation and manufacture of kitchen and bath products; engines and power systems; luxury cabinetry and tile; and owner/operator of two of the world's finest five-star hospitality and golf resort destinations in Kohler, Wisconsin, and St. Andrews, Scotland. For additional details, please visit .

Beyond the competitive benefits and compensation, Wool Supply proudly offers a rich history of a local, multi-generational family business local to the South Florida community. The Kohler Store is owned and operated by Wool Supply. Wool Supply is a privately held, family owned South Florida business. Please visit and to find out more about the company, and , , , and to learn more about the products featured in the store.

About Torticity

Founded five years ago and based in Boca Raton, Florida, Torticity is a technology-first company focused on developing cutting-edge tools that redefine how law firms scale, operate, and win.

Torticity’s full-stack Lit-Tech ecosystem replaces outdated processes with modern, scalable solutions for personal injury and mass-tort firms, reshaping the practice of personal injury law and setting new industry standards.

We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary!

Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

About the Role

At Torticity, we’re on a mission to transform the litigation industry with technology-driven services. We provide modern infrastructure and automation to streamline how mass tort and personal injury cases are processed, managed, and advanced, all in service of helping people get the justice they deserve. We build software that empowers our internal teams to deliver legal services at scale, enabling faster, smarter, and more transparent litigation support.

We’re looking for a Senior Software Engineer to join a small, high-impact group of builders. This is a hands-on role for someone who enjoys owning meaningful problems end-to-end, from shaping technical approach through delivery and iteration. You’ll work with a high degree of autonomy, clear accountability, and direct impact on how the business operates day to day.

You’ll collaborate closely with product, design, and operational stakeholders to design and build the systems and workflows that underpin our litigation services. Our engineers work across the stack and value pragmatic decision-making, strong communication, and thoughtful tradeoffs. We also actively leverage modern AI-assisted development tools (e.g., Cursor, Claude, coding agents) to accelerate planning, development, and debugging as part of our standard workflow.

You're Excited About This Opportunity Because You Will…

• Act as both a senior individual contributor and technical anchor, owning complex features end-to-end while serving as a facilitator and informal team lead across initiatives
• Design and implement robust, scalable systems using TypeScript, NestJS, and Vue/Nuxt
• Collaborate cross-functionally with product, design, operations, and leadership, translating business problems into technical solutions with clear tradeoffs
• Document and communicate system architecture, workflows, and technical decisions to ensure alignment across teams
• Leverage modern AI-assisted development practices (coding agents, copilots, prompt-driven workflows) to accelerate delivery, experimentation, and iteration
• Own technical direction for key initiatives, balancing speed, maintainability, and long-term scalability in a fast-paced environment
• Operate autonomously with high accountability, proactively identifying gaps, proposing solutions, and driving execution without heavy oversight
• Continuously refine internal platforms, developer experience, and tooling to meet new demands as the company scales
• Participate in code reviews and help shape engineering standards and best practices

We’re Excited About You Because You Have...

• 5–8+ years of professional software engineering experience with a strong full-stack background
• Demonstrated ability to operate as a hands-on individual contributor while also serving as a technical lead, anchor, or facilitator
• Excellent communication skills, with the ability to collaborate across product, design, operations, and leadership
• Comfort working in a fast-paced, ambiguous environment with shifting priorities and minimal oversight
• A high degree of autonomy, accountability, and ownership, with a track record of identifying problems and driving solutions
• A mindset of continuous learning, staying current with new technologies, tools, and best practices
• Strong proficiency in TypeScript and modern backend frameworks (NestJS) and frontend frameworks (Vue/Nuxt, React)
• Experience designing, building, and maintaining UI, APIs, databases, and system integrations end-to-end
• Proven ability to reason at a systems level, connecting product intent, architecture, data flow, and operational impact
• Regular use of AI-powered development tools and coding agents to accelerate planning, development, and debugging

Bonus Points:

• Experience building or integrating AI-powered applications, including chatbots, internal agents, or automation workflows
• Hands-on use of AI-assisted development tools (coding agents, copilots, prompt-driven workflows) beyond basic experimentation
• Experience designing and documenting end-to-end systems, including APIs, data pipelines, and internal platforms
• Familiarity with CRM systems, workflow engines, or operational tooling that supports non-technical users
• Exposure to cloud infrastructure (AWS or GCP), CI/CD pipelines, and observability/monitoring practices
• Background in startup or high-growth environments, especially companies operating with lean teams and high ownership
• Experience working in regulated, service-heavy, or operationally complex industries (e.g., legal tech, fintech, healthcare ops)

Why You’ll Love Working at Torticity…

• We are a group of bright, kind professionals who are motivated by challenges and value integrity, innovation, and trust
• We cultivate a diverse and inclusive community, where all voices are heard and valued
• We leverage our strengths in legal technology to drive innovation and disrupt the industry
• We win as a team, commit to our work, and celebrate success together
• We boldly create the future while keeping equity and client impact at the center of all that we do
• We offer comprehensive compensation packages and inclusive health and wellness benefits

Salary Range:

Final salary offer will be dependent upon the candidate’s experience.

Perks and Benefits:

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Wellness, Family Planning, and Support

• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Flexible Spending Accounts
• Comprehensive support for every unique path to parenthood
• 401k plan
• Complimentary Calm subscription to support mental well-being
• Employee Assistance Program
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Apply via our careers site: Torticity Careers at We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

The Product Manager - Agent Experience will be part of a high-performance technology team responsible for delivering industry-leading customer experience platforms. This role owns the end-to-end product experience for contact center agents supporting our customer experience, leveraging NICE CXone capabilities, Salesforce Service Cloud and custom applications to enable efficient, consistent, and high-quality customer interactions.

Qualifications

• 5+ years of experience in product management or a related field

Experience/Other Requirements

• Strong ability to independently deliver and make decisions with decreasing need for guidance.
• Proven experience in stakeholder management and cross-functional collaboration.
• Excellent communication and documentation skills (e.g., requirements documents, business cases).
• Ability to balance customer needs, business priorities, and technical feasibility.
• Familiarity with Agile methodologies and experience as a Product Owner is a plus.
• Strong analytical mindset and ability to leverage business data in decision-making.
• Ability to work independently and as part of a team; participate in determining objectives of assignment; plan, schedule, and arrange activities to accomplish objectives.
• Proficient at preparing the following documents: Scope Documents, User Stories, Use Cases, Functional Specification, Process Flow Diagrams, Gap Analysis.
• Proven ability to collaborate with internal/external technical peers and business partners.
• Advanced proficiency in MS Office (Word, PowerPoint, Excel, Visio).

Education

• Bachelor's degree or equivalent experience

Summary of Responsibilities

• Own measurable outcomes for the agent and customer experience by proactively identifying opportunities to move key business metrics across the end-to-end journey.
• Define success metrics and demonstrate strong data fluency, partnering on instrumentation, interpreting results, and translating insights into product decisions.
• Partner with engineering and design to deeply understand problems, explore solution options and innovation opportunities, and validate ideas through discovery before committing to delivery.
• Serve as the accountable Product Owner for an Agile team, ensuring backlog health, clear priorities, and that stories and acceptance criteria remain anchored to outcomes and measurable success.
• Apply strong value-versus-effort judgment to incoming requests and initiatives, making clear, data-informed prioritization, sequencing, and tradeoff recommendations
• Develop a deep understanding of the CX and agent technology ecosystem to ensure that capabilities live in the right place to drive a seamless, efficient experience, avoiding point solutions.
• Drive product strategy, balancing near-term impact with long-term evolution and scale
• Collaborate with vendors, including NICE and Salesforce partners, to evaluate capabilities, manage integrations, influence platform roadmaps where possible, and ensure we are maximizing value.
• Facilitate cross-functional feature discussions with engineering, operations, legal, finance, and compliance to ensure feasibility, alignment, and successful delivery.
• Contribute to annual and quarterly planning, ensuring planned work supports company objectives and operational goals.

Bet-David Consulting (BDC) serves over 10,000+ entrepreneurs across 60+ countries through business consulting, media, and technology. Our clients do not just purchase services — they invest in growth, transformation, and belief.

Reporting to the General Manager of BDC, the Customer Experience (CX) Manager will architect and operationalize a world-class “surprise and delight” function that turns customers into raving fans. This is not a support role. This is a brand-defining role.

You will monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy. The successful candidate will have the opportunity to work across our integrated lines of business including BDC (with over 10,000 clients globally), Valuetainment Media (hosting renowned celebrities and achieving 1.6 B views per quarter), and Minnect (with over 160k users).

Job Responsibilities

Voice of the Customer (VoC)

• Design and manage a centralized customer feedback loop across BDC, Valuetainment, and Minnect
• Monitor NPS, reviews, testimonials, surveys, social media, event feedback, and direct client communications
• Identify themes and translate feedback into executive insights and action plans
• Build dashboards and reporting cadences for leadership

Surprise & Delight Strategy

• Create and execute proactive moments for clients (e.g. unexpected gifts, personalized messages, milestone celebrations, handwritten notes, surprise upgrades, etc.)
• Develop scalable playbooks for high-impact, low-cost loyalty moments
• Partner with the Events, Marketing, and Product teams to embed experiential excellence across the customer journey

Authentic Response & Reputation Management

• Personally respond to customer praise and criticism with empathy and brand voice alignment
• Turn detractors into advocates through thoughtful resolution
• Protect and elevate brand reputation across platforms

Proactive Outreach & Relationship Building

• Conduct surprise check-ins with clients and prospects
• Identify at-risk accounts before churn occurs
• Create structured touchpoint rhythms for high-value clients
• Gether qualitative insights directly from customers

Build the Function

• Establish CX SOPs, systems, and tools
• Define KPIs (e.g. NPS, CSAT, retention, referral rate, lifetime value)
• Hire and build a high-performance CX team as scale demands
• Partner cross-functionally with Sales, Marketing, Product, and Operations

What Success Looks Like (Year 1)

The Customer Experience (CX) Manager will be evaluated on outcomes, not activity, including:

• Measurable increase in NPS and client retention
• Decrease in response time to customer feedback
• Documented “surprise & delight” stories shared across the organization
• Clear VoC reporting embedded into executive decision-making
• A scalable CX playbook ready for team expansion

Required Experience & Capabilities

Required

• 5+ years in Customer Experience, Customer Success, Hospitality, Brand Experience, or similar roles
• Demonstrated ability to design customer journeys and improve retention
• Exceptional written and verbal communication skills
• High emotional intelligence and conflict-resolution ability
• Highly proactive. You don’t wait for complaints
• Systems-oriented thinker who can operationalize creativity
• Entrepreneurial mindset aligned with a high-growth environment

Preferred

• Experience in consulting, media, SaaS, or high-end hospitality
• Built of scaled a CX team
• Familiarity with NPS frameworks and CRM systems

Leadership & Cultural Fit

• Thinks and acts like an owner
• Bias for action and speed
• Comfortable with transparency, debate, and direct feedback
• Obsessed with results and continuous improvement
• High standards for themselves and their team

Compensation & Growth

• Competitive base salary
• Performance-based incentives tied to retention, NPS, and referral growth
• Equity program
• Comprehensive Benefits Package including 401(k) with company match

Bet-David Consulting is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

DarrowEverett LLP is looking for a Commercial Lending & Finance Attorney with excellent communication and administrative skills, who is highly organized and detail-oriented, is able to multitask without sacrificing efficiency, be responsible, and be able to represent the firm, always, in ways that enhance its reputation.

Role & Responsibilities

• Representing banks or private/public lenders & fixed income first or second lien commercial real estate transactions
• Conducting other commercial real estate issues such as the evaluation, transfer, or drafting of commercial leases and/or drafting deeds of trust
• Experience in other commercial real estate transactions or investment, corporate, and / or M&A transactions
• Representing lenders and borrowers in financial transactions, with a principal focus on commercial real estate credit secured by mortgages or deeds of trust
• Utilizing industry solutions to CRE finance transactions, including structuring, negotiating, and closing transactions
• Using best practices for drafting and perfecting security interests, including reviewing title insurance policies and drafting title objection letters, commercial or multifamily real estate, tenant improvements or equipment, or cash flow coverage
• Oversee real estate secured finance solution, workout & restructurings
• Effectively organize and maintain client files

Qualifications:

• Bachelor's degree and J.D. Degree
• 15+ years of continuous, specific, and verifiable commercial lending & finance
• Extensive experience in structuring, negotiating, and documenting commercial real estate transactions
• In-depth knowledge of commercial real estate finance
• Strong oral and written communication skills
• Knowledge of the laws and rules, as well as state and federal court procedures, forms, deadlines, filing requirements and portals
• Ability to organize factual and legal data into clear and logical arguments.
• Ability to handle sensitive matters on a confidential basis
• Licensed to practice law and in good standing in at least one of the following states: MA, RI, NY, SC, NC, or FL
• A high degree of initiative, mature judgment, and discretion
• Organization and time management skills