Engineering Structures Jobs in Irving Texas Remote

Lead Engineer – POS Foundation

Hybrid role in Irving/TX that requires 3 days in the office

We’re seeking a Lead Engineer with deep technical experience in Oracle Xstore (POS & Back Office) and a passion for creating robust, maintainable, scalable retail store foundations. In this role, you will lead the design and modernization of our POS platform - driving Xstore version upgrades, enhancing configuration frameworks, improving observability and operational excellence, ensuring global compliance, and strengthening system resilience.

You’ll serve as a technical leader, partnering with Architecture, Security, Infrastructure, Operations, Field Support, and Vendor teams to deliver high‑impact foundational improvements that reduce downtime, improve performance, and create a long-term, sustainable POS ecosystem. This position is ideal for engineers who thrive in fast‑paced retail environments, enjoy solving complex technical challenges, and can deliver high‑quality solutions that support thousands of store associates and customers.

Responsibilities

Core Platform Engineering & Modernization

• Lead Oracle Xstore development, enhancements, and lifecycle management—focusing on stability, maintainability, and scalability.
• Drive major version upgrades, patching cycles, dependency modernization, and technical debt reduction with structured rollout plans.
• Expand and optimize configuration management: store-specific overrides, tenancy handling, global/local variance, and dynamic configuration models.
• Architect and implement core services, frameworks, and extension points that other teams can build on.

Compliance, Reliability & Global Expansion

• Implement country‑specific compliance requirements—fiscalization, tax rules, receipt specifications, privacy mandates, and transaction standards.
• Work cross-functionally to ensure adherence to local regulations, certification requirements, and retail compliance frameworks.
• Improve platform-level resiliency, startup health, and recovery processes

Observability & Operational Excellence

• Enhance and standardize observability across the entire POS landscape—logs, metrics, traces, health checks, dashboards, and alerting.
• Champion operational efficiency by designing better troubleshooting tools, diagnostics, self-healing mechanisms, and automated monitoring.
• Lead incident response and postmortems, reducing MTTR and improving fleet-wide reliability.

Collaboration & Leadership

• Provide technical leadership and mentorship for engineers across POS teams.
• Drive architectural discussions, propose foundational improvements, and establish engineering best practices.
• Guide cross-team initiatives and represent the POS Foundation in design reviews, rollout planning, and vendor interactions.

Minimum Requirements:

• 7+ years of engineering experience with a strong emphasis on Oracle Xstore (POS and Back Office), including customizations and environment management.
• Proven experience performing Xstore upgrades, patching, platform migrations, and architectural modernization.
• Deep understanding of retail store POS operations, system flows, configuration frameworks, and store-level constraints.
• Strong proficiency in Java (Xstore), RESTful services, integrations, and patterns for large-scale distributed retail systems.
• Experience building or evolving observability: logging pipelines, telemetry standards, dashboards, alerting, and health checks.
• Demonstrated ability to lead large technical initiatives with multiple stakeholders.
• Excellent communication skills and an ability to work cross-functionally with Ops, Security, Infrastructure, and Field teams.

Preferred Requirements:

• Experience supporting international POS deployments involving fiscalization, tax rules, receipt formats, and local compliance frameworks.
• Strong understanding of store networking fundamentals, deployment patterns, and offline/failover strategies.
• Exposure to performance tuning, startup optimization, service orchestration, and large-scale rollout management.
• Experience with automation (PowerShell, Bash, Python) for builds, deployments, and diagnostics.
• Previous work modernizing legacy retail platforms or designing foundational frameworks.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

ikon Technologies is an innovative solutions provider for the automobile industry. We strive to be the trusted partner of franchise dealers by providing reliable, user-friendly, connected car applications and services to help save time, enhance profit, and build lasting relationships with customers. Our commitment to provide the unwavering support and the highest quality solutions on the market which sets us apart.

Ikon Technologies is seeking a Technical Product Manager to lead our B2B2C AI-driven platform, Smart Marketing — a multi-tenant messaging and lifecycle engagement system serving hundreds of independently operated dealerships.

This is not a traditional marketing role. This is a platform ownership role responsible for building and scaling messaging infrastructure across SMS, Apple Business Messages, in-app channels (mobile and web), lifecycle automation, and retention-based offers.

The ideal candidate has experience building SaaS platforms in multi-tenant environments and can translate messaging systems, automation workflows, APIs, and compliance requirements into scalable product architecture that drives measurable revenue impact.

Responsibilities

• Own and execute the product roadmap for Smart Marketing, aligning platform capabilities with company growth objectives
• Design and scale messaging orchestration across SMS, Apple Business Messages, and in-app communication channels
• Partner with engineering to define APIs, event-driven triggers, data pipelines, and multi-tenant configuration frameworks
• Implement opt-in governance, suppression logic, and compliance controls (including TCPA and channel-level consent)
• Build and manage a structured Template Library for dealership lifecycle communications, including service reminders, OEM maintenance triggers, appointment confirmations, offers, warranty notifications, and post-service follow-ups
• Convert high-performing campaigns into reusable, scalable system templates with governance standards
• Drive measurable improvements across the retention funnel (Response → Appointment → Service Completion → RO Revenue)
• Define experimentation frameworks, A/B testing protocols, and performance dashboards to optimize conversion and retention
• Partner cross-functionally with finance, operations, engineering, legal, and design teams to align messaging strategy with scheduling, loyalty, and service workflows
• Lead product readiness and expansion of Apple Business Messages and additional strategic communication channels

Qualifications

• 5–8+ years of Product Management experience within SaaS, platform, or lifecycle engagement environments
• Proven experience building messaging, CRM, notification, or automation-based systems
• Strong systems thinking across APIs, automation workflows, event-driven architecture, and data modeling
• Experience operating in multi-tenant or B2B2C product environments
• Strong analytical mindset with experience in funnel metrics, experimentation, retention analytics, and performance measurement
• Demonstrated ability to lead cross-functional execution across engineering, design, data, compliance, and operations
• Experience with messaging platforms such as Apple Business Messages, Twilio, RCS, WhatsApp, or similar is preferred
• Experience in automotive, fintech, regulated communications, or high-compliance environments is a plus

Ikon Technologies builds dealer-first software and hardware that helps dealerships operate with less friction and retain customers long after the sale—through lot management, connected vehicle / telematics systems, and smart marketing.

Our mission is to revolutionize automotive selling, buying, and ownership through a superior connected vehicle experience. Headquartered in Arlington, TX, Ikon has reached a major milestone: ~1 million vehicles protected/installed as of December 2, 2025.

Build the product platform powering -1 million connected vehicles—turning telematics, dealer-branded mobile experiences, and data into measurable dealership revenue and increased customer lifetime value. This is staff-level ownership at real-world scale.

We are hiring a Staff Product Manager to own and evolve Ikon’s Connected Vehicle Platform—the system that connects vehicles, dealers, and drivers through installed telematics, data products, and a dealer-branded mobile experience. This is a senior individual contributor role for a product leader who operates like a GM of a platform area: setting strategy, aligning executive stakeholders, driving difficult tradeoffs with engineering, and delivering measurable improvements in adoption and revenue.

If you’ve built platform products at companies like Stripe, Twilio, or other large-scale tech environments—and want deeper end-to-end ownership in a platform that spans hardware, vehicles, data, and mobile—this role is designed for you.

What You’ll Own

Ikon’s platform sits at the intersection of:

• Telematics / IoT vehicle signals and privacy-aware data flows
• Dealer-branded connected car mobile experiences
• Lifecycle engagement and service retention
• Dealer operational outcomes and customer lifetime value

Responsibilities

• Define the product vision, strategy, and multi-quarter roadmap for the Connected Vehicle Platform, grounded in measurable business outcomes
• Lead cross-functional alignment across engineering, design, data, support, sales/GTM, and executive stakeholders
• Own platform capabilities such as APIs, event flows, instrumentation, observability, data quality, privacy-by-design, and system reliability expectations
• Define success metrics and build instrumentation plans to measure adoption, retention, and revenue impact
• Conduct dealership and end-user discovery to validate needs and refine product direction
• Influence go-to-market strategy including packaging, positioning, and launch plans
• Drive execution excellence: write high-quality PRDs, prioritize effectively, manage tradeoffs, and deliver iterative, measurable outcomes

Must-Have Qualifications

• 10+ years of product management experience (or equivalent technical/product leadership) with ownership of complex products from concept through launch
• Demonstrated success leading multi-team initiatives in ambiguous environments, influencing technical roadmaps, and aligning senior stakeholders
• Strong technical fluency with APIs, event-driven systems, data flows, system performance, reliability, and instrumentation
• Proven data-driven product approach with experience defining KPIs, owning dashboards, and making prioritization decisions based on measurable impact
• Experience building B2B products and/or platform ecosystems (APIs, internal platforms, developer experience)
• Experience with IoT, telematics, or connected device ecosystems (hardware + software + data integration)
• Experience with mobile product experiences and lifecycle engagement loops (notifications, retention, reminders, etc.)
• Experience working with privacy, consent, and sensitive data (e.g., location or regulated data environments)
• Strong written communication skills with the ability to create structured narratives and executive-ready documentation
• Automotive retail or dealership ecosystem experience (DMS, service retention, F&I workflows) is helpful but not required

Are you a Project Manager who enjoys seeing complex custom builds come to life—from design drawings to finished installations?

Our client, creates custom fixtures, displays and food equipment for the nation's premier grocery, retail and restaurant brands. With over 40 years of experience in metal, millwork and refrigeration displays, they are a trusted partner in creating a unique customer experience.

Their teams design and manufacture custom store fixtures, architectural millwork, metal displays, and specialized refrigeration environments used inside supermarkets, restaurants, convenience stores, and retail spaces. These are not cookie-cutter builds—every project is unique and requires strong coordination between engineering, manufacturing, and installation teams.

If you thrive in a fast-paced environment where you can own projects end-to-end and work closely with shop teams and customers, this role offers the opportunity to make a real impact.

What You'll Be Responsible For:

Lead Custom Manufacturing Projects

• Manage projects involving custom millwork, woodworking, fabricated metal components, and retail fixtures.
• Develop and manage project schedules using Microsoft Project to ensure successful execution.
• Coordinate activities across engineering, purchasing, manufacturing, and installation teams.

Work Directly With Customers

• Serve as the primary point of contact for customers, contractors, and project stakeholders.
• Ensure expectations, timelines, and deliverables are clearly defined and executed.
• Maintain strong customer relationships throughout the project lifecycle.

Manage Drawings, Production & Project Execution

• Coordinate engineering drawings, approvals, and production documentation.
• Ensure shop teams have the correct materials, finishes, and production specifications.
• Align manufacturing and installation teams to ensure projects stay on schedule.

Manage Project Scope & Changes

• Handle change orders, revised purchase orders, and project revisions.
• Prepare cost estimates and project quotations when required.
• Track project progress, materials usage, and labor to maintain profitability.

Drive Continuous Improvement

• Participate in post-project reviews with engineering and manufacturing teams.
• Identify opportunities to improve processes, project execution, and cost performance.

What We're Looking For:

We're seeking Project Managers who understand the manufacturing side of building custom environments and physical products.

Ideal Background Includes Experience With:

• Commercial Custom millwork or woodworking manufacturing
• Commercial Architectural millwork or cabinetry

OR

• Retail fixture manufacturing
• Metal fabrication or mixed-material manufacturing
• Custom store environments or commercial interiors

Qualifications

• 2-5+ years of Project Management experience in commercial manufacturing, millwork, construction, or fabrication environments
• Experience managing projects involving commercial woodworking, millwork, cabinetry, or metal fabrication
• Experience coordinating engineering drawings, production teams, and installation crews
• Experience working directly with customers, contractors, or retail brands
• Ability to manage multiple projects simultaneously in a fast-paced environment

Technical Skills

• Experience with CAD, Microsoft Project or similar scheduling/design tools
• Ability to read engineering drawings, shop drawings, and specifications
• Experience with estimating, quoting, and project cost tracking

Primary Role

The Project Director - Design & Construction provides strategic leadership across design-build initiatives, overseeing the fill lifecycle of commercial design-build projects.

This role supports process optimization, ensuring efficient project execution across multiple markets, including scheduling, budgeting, stakeholder management, and driving operational excellence.

Key Responsibilities

• Assist in leading and building design-construction teams
• Foster teamwork and strong inter-company relationships
• Support business development and project capture
• Establish systems to optimize and scale the business
• Track and manage financial performance
• Mitigate risks related to contracts and project scope
• Oversee contract management and installations
• Develop and manage budgets, schedules, and scope changes
• Vet subcontractors and support sales managers
• Ensure compliance with codes and regulations
• Prepare and negotiate contracts and schedules
• Identify and manage project changes and issue

Other Duties Include

• Drive continuous improvement
• Evaluate and implement new technology tools

Qualifications

• Certifications/Designations: AIA, PE, RA
• Ability to obtain contractor licenses in multiple states
• Ability to obtain a security clearance

Education/Experience

• Degree in Construction Management, Engineering, or Architecture required
• 10+ years in commercial construction project management or leadership, with experience across diverse project types and sizes, ideally in North America and other international locations
• Experience in permitting, estimating, budgeting, scheduling, and team management
• Proficiency in technology tools for productivity (BIM, Revit, estimating tools)

Competencies Required

• Strong background in Design services and Architecture
• Extensive experience in Construction Management and Project Management

Personal Attributes

• Positive attitude, team player, organized, independent, detail-oriented

Desired Behaviors

• Make fact-based decisions having done the hard work of obtaining actual data
• Leaders who are visible, accessible, and provide coaching to encourage lifelong training and learning
• Foster teamwork and functional diversity in order to achieve the best solutions
• Employees who take ownership, speak up immediately, respond quickly, escalate if needed, and think like an owner
• Drive continuous improvement through personal initiative and innovation
• Learn from failures in a positive/structured way… focusing on process and other improvements going forward
• Clearly define goals and objectives through KPI’s that are consistent with company-wide priorities
• Achieve results by consistently meeting our commitments
• Focus on what’s important to our customers (internal or external)
• Develop a culture of celebrating our successes… customer wins, improvements and demonstrated good behavior

Special Requirements

• Pass background checks and qualify for security clearance
• Able to travel globally as required

Overview

Our client, the U.S. subsidiary of a major Japan-based real estate developer and investor, is seeking a Bilingual Japanese Associate Manager, Real Estate Investments to join their team in El Segundo, CA.

This position supports real estate investment activities including underwriting, market research, transaction execution, and reporting to headquarters in Japan. The role offers the opportunity to work on cross-border investment initiatives and collaborate closely with both U.S. and Japan-based teams.

The ideal candidate is detail-oriented, analytical, and comfortable managing multiple workstreams in a dynamic investment environment.

Must-Have Requirements

• 3–7 years of experience in real estate acquisitions, investment, or capital markets
• Strong financial modeling and underwriting skills (Excel required; ARGUS experience preferred)
• Understanding of U.S. commercial real estate markets and investment processes
• Ability to manage multiple tasks, timelines, and stakeholders simultaneously
• Native-level English proficiency; business-level Japanese communication skills preferred
• Bachelor’s degree in Finance, Real Estate, Economics, Business, or a related field
• Authorization to work in the United States

Preferred Qualifications

• Underwriting experience in multifamily, logistics, or office assets
• Knowledge of joint venture structures and waterfall models
• Experience working with Japanese corporations or multinational organizations
• Exposure to cross-border or Japan-related real estate transactions
• Strong coordination and communication skills with internal and external stakeholders
• Proactive mindset with the ability to take ownership of projects

Responsibilities

Real Estate Investment & Analysis

• Build detailed financial models and underwriting analyses for potential real estate investments
• Review investment materials including offering memorandums, rent rolls, financial statements, and ARGUS files
• Conduct market and submarket research and competitive analysis
• Prepare investment memoranda and materials for internal investment committee review

Transaction & Project Support

• Support transaction execution and coordinate due diligence activities including inspections, third-party reports, and lender documentation
• Coordinate with brokers, partners, developers, lenders, and consultants
• Track deal timelines, documentation, and internal approval processes

Portfolio & Cross-Border Coordination

• Monitor progress and key milestones of existing investments
• Review monthly and quarterly asset reports and KPIs
• Prepare reports and documentation for Japan headquarters
• Support visits by Japan-based executives and assist with cross-border coordination and communication

Operational Support

• Provide general administrative support for the U.S. office including documentation management, scheduling, and coordination with internal and external stakeholders

Location & Compensation

• Location: El Segundo, CA (Hybrid work model)
• Employment Type: Full-time / Exempt
• Salary Range: $100,000 – $150,000 (depending on experience)
• Visa Sponsorship: Not available

Benefits

• Competitive U.S. benefits package (details shared during interview process)
• Paid time off (PTO) and company holidays
• Opportunity to work within a global real estate investment platform with cross-border exposure

The Operations Accounts Receivable Lead will own the end-to-end receivables lifecycle for all bulk and wholesale matcha transactions, from national accounts to smaller customers. This role is responsible not only for invoicing and collections, but for actively managing cash risk, enforcing contract terms, aligning customer deposits with production and allocation schedules, and ensuring the company is never over-exposed on inventory or shipments. Open to applicants in all 50 states.

This individual will design and operate an AR system that ties deposits, allocations, contracts, and shipment releases together, working closely with Sales, Operations, and Import/Export to ensure goods move on time without carrying unnecessary receivable or inventory liability.

Responsibilities

End-to-End Accounts Receivable Ownership

End-to-End Accounts Receivable Ownership

• Manage the full AR lifecycle: contract review → deposit requirements → invoicing → collections → reconciliation.
• Oversee receivables across all customer segments, including national accounts, distributors, private-label customers, and smaller wholesale buyers.
• Ensure all negotiated pricing, freight terms, surcharges, tariffs, and special conditions are accurately entered, tracked, and collected.

Contract Enforcement & Risk Management

• Audit all customer activity against executed sales contracts to ensure strict adherence to:
• Payment terms
• Deposit requirements
• Allocation schedules
• Shipment release conditions
• Actively push for larger upfront cash deposits and reduced net terms, in coordination with Sales and Finance, to minimize receivables and inventory exposure.
• Identify and escalate contract deviations, late payments, or risk patterns early-before inventory is produced or released.

Deposit & Allocation AR System Development

• Design and maintain an AR framework that:
• Aligns customer advance deposits with production runs and allocation schedules
• Matches deposits against specific lots, SKUs, or contract volumes
• Reduces cash-inventory liability by ensuring inventory is backed by customer funds whenever possible
• Track deposit balances, applications, refunds, and roll-forwards with absolute clarity and auditability.

Cross-Functional Coordination (Critical)

• Partner closely with:
• Operations & Production – to align customer payments with milling, packing, and release timelines
• Import/Export & Logistics – to ensure payments clear before shipment while avoiding port or vessel delays
• Sales – to structure payment terms that protect cash while remaining commercially viable
• Ensure the rule is enforced: no payment = no release, without causing shipment bottlenecks or customer escalations; for NET term customers ensuring that their account is in good standing before additional goods release and enforcing and correcting any negative credit performance of any NET term customers.

Collections Leadership & Execution

• Lead and manage the AR/accounting team responsible for:
• Continuous follow-ups
• Structured, timely, and increasingly firm payment nudges
• Clear documentation of customer communications and commitments
• Establish escalation protocols for late or non-responsive customers, including payment holds and shipment freezes.

Reporting & Visibility

• Provide regular reporting on:
• AR aging by customer and deal
• Deposit coverage vs inventory exposure
• Contract-compliant vs at-risk accounts
• Cash-in vs goods-out timing gaps
• Surface actionable insights to leadership to support credit decisions, allocation planning, and customer prioritization.

Qualifications & Experience

• 5–10+ years in Accounts Receivable, Credit, or Accounting leadership, preferably in:
• CPG
• Food & beverage
• Import/export or inventory-heavy businesses
• Sales contracts with multiple variables in payment dues (freight, tariffs, goods, price increases, and so on)
• Strong experience managing:
• Large wholesale and national accounts
• Contract-driven pricing and payment terms
• Advance deposits and prepayment structures
• Proven ability to enforce payment discipline while working cross-functionally with Sales and Ops.
• Experience managing and motivating AR or accounting team members.

Skills & Competencies

• Exceptional attention to detail with contracts and financial terms
• Strong negotiation and assertive communication skills
• Systems thinker—able to design AR processes, not just execute them
• Comfortable pushing back internally and externally to protect cash
• Highly organized, deadline-driven, and persistent
• ERP/accounting system proficiency (Monday, QuickBooks, Hubspot)
• Able to handle the pressure of being responsible ~8-9 figures of AR, annually
• Ability to work within imperfect systems (and to help perfect them)
• Loves Matcha (a bonus)

Success Metrics (What “Good” Looks Like)

• Reduced AR aging and faster cash conversion cycles
• High percentage of inventory backed by customer deposits
• Zero shipment delays caused by payment surprises
• Fewer contract deviations and write-offs
• Clear, predictable cash flow aligned with allocation schedules

For interested applicants, please send your resume to:

(must cc: )

Email Subject: [Your Name] - Operations AR Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role in Rhode Island and surrounding areas. Candidates who are willing and able to work in this area are encouraged to apply.

What you'll do:

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• Adjusts complex claims with attorney involvement.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• May require travel to resolve claims, attend training, and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

• Proficient knowledge of residential construction.

• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient negotiation, investigation, communication, and conflict resolution skills.

• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.

• Residential property field adjusting experience with dwelling, structure and additional living expenses.

• Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions)

• Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis

• Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing

• Active Property & Casualty adjuster license

• Currently reside in the Rhode Island or surrounding area, enabling quicker response times for local claims and a better understanding of regional risks

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. 

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $76,400 - $137,520.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role in the Charleston, SC area. Candidates who are willing and able to work in this area are encouraged to apply.

What you'll do:

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• Adjusts complex claims with attorney involvement.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• May require travel to resolve claims, attend training, and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

• Proficient knowledge of residential construction.

• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient negotiation, investigation, communication, and conflict resolution skills.

• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.

• Residential property field adjusting experience with dwelling, structure and additional living expenses.

• Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions)

• Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis

• Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing

• Active Property & Casualty adjuster license

• Currently reside in the Charleston area, enabling quicker response times for local claims and a better understanding of regional risks

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. 

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $67,750 - $121,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.