Engineering Structures Jobs in Irving Texas

The position optimizes customer interactions within the Service Center by delivering a warm, professional, and consistent experience at every touchpoint. As the first point of contact for walk-in customers and the primary owner of the Service Center phone queue, this role plays a central part in shaping how customers perceive our brand. They greet customers as they arrive, and ensure all interactions (in person, by phone, email, or chat) reflect the company’s values and commitment to exceeding expectations. Their ability to resolve concerns, provide accurate information, and model exceptional service contributes directly to brand perception, customer loyalty, and word-of-mouth recommendations.

The overall objective of the position is to create and maintain a welcoming Service Center environment while delivering high-quality customer support across all channels.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Onsite presence. This position is based at our Service Center and requires regular onsite presence. Remote or hybrid work is not available for this role.
• Greet and welcome customers as they enter the Service Center, ensuring a warm, professional first impression.
• Provide first-line customer support in person, answering questions, and guiding customers through available products and solutions.
• Respond to customer inquiries promptly and accurately via phone, email, chat, or in person with pleasant and efficient chat etiquette.
• Serve as the primary owner of the Service Center for phone queue, striving for strong pickup performance and excellent call handling.
• Manage customer frustrations with empathy and professionalism, resolving issues effectively, and escalating when appropriate.
• Process customer orders and manage transactions with accuracy, efficiency, and attention to detail.
• Schedule deliveries and provide required communication, such as lead times, for Delivery Direct Program.
• Execute Service Center workflows and work instructions to address customer needs and ensure smooth daily operations.
• Contribute to the overall customer experience by ensuring every interaction is positive, informative, and aligning with the company’s values.
• Ability to effectively communicate information, provide inquiry resolution, and respond to customer escalation per expected processes.
• Serve as a knowledgeable resource to customers utilizing company workflows and processes.
• Present customer solutions align with company expectations and standards.
• Effectively carry out a series of work instructions within the service center to address customer needs and process transactions promptly.
• Maintain accurate customer records by documentation of customer interactions in CRM and ERP software.
• Actively supporting the sales department in achieving goals by being a team player and providing uniquely better customer service.
• Utilize technical tools to support customer engineering needs, including basic troubleshooting or process guidance.
• Serve as a liaison between customers, freight carriers, and internal departments.
• Monitor and move slow-moving inventory to improve service center stock numbers.
• Processes RGAs.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Identify and recommend improvements in sales, marketing, and purchasing processes.
• Support the service center by completing assigned tasks.
• Assist team members as needed.
• Other duties as assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to fifteen pounds at times.
• Fast-paced work environment.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Strong computer proficiency in MS Office (Word, Excel, Outlook, Teams), customer relationship management (CRM) and Salesforce.
• Strong written and verbal communication skills
• Troubleshooting and problem-solving abilities.
• Demonstrate and provide exceptional customer service.
• Adaptability and flexibility
• Strong emotional intelligence – empathy, patience, and active listening
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to understand and address customer needs.
• High attention to detail and organizational skills.
• Positive customer service attitude and problem-solving mindset.
• Strong interpersonal skills, with a sense of humor appreciated.
• Team-oriented with a strong work ethic and a positive, proactive attitude.

EDUCATION & EXPERIENCE:

REQUIRED:

• High School Diploma or equivalent

PREFERRED:

• Some college or two-year degree
• 2-3 years of sales or inside sales experience

ADDITIONAL INFORMATION:

• This position is an onsite position

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

Description:

Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.

MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.

Responsibilities include:

• 
  
• Providing daily supervision and mentorship
  
• Managing household routines and student schedules
  
• Administering medications and ensuring student wellness
  
• Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
  
• Leading daily devotions and accompanying students to Sunday Chapel
  
• Overseeing budgeting and household reporting
  

Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.

Benefits include:

• 
  
• Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
  
• Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
  
• Relocation assistance and paid training provided
  

• 
  Paid time off provided at designated times throughout the year
  

Qualifications include:

• 
  
• Experience working or volunteering with youth
  
• This is a two-person role for couples legally married for at least two years
  
• Both spouses must be age 27 or older
  
• No more than three dependent children may reside in the student home
  
• Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
  
• Pet limitations: only fish and one dog of approved breeds allowed
  
• Valid U.S. driver’s license and ability to become certified to drive student home vans
  
• Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
  
• High school diploma or GED required
  
• Ability to lift to 50 lbs.
  
• 
  Demonstrated integrity and professionalism; MHS staff serve as role models for students
  
  

This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit

We’re seeking dependable individuals who want to build a side income alongside their full-time work. This role offers flexible tasks you can perform outside your regular job hours. You’ll be given structured guidance and tools to identify side hustles that complement your main job, without conflict or burnout.

Responsibilities:

• Work through curated side-hustle ideas and evaluate which suit your skills and schedule

• Test and implement methods to generate extra income (e.g. remote tasks, micro-projects)

• Track your time and earnings; maintain simple reports

• Adjust your workflow and focus on the side hustles that deliver the best return

Requirements:

• Must have a full-time job already (or other main commitment)

• Reliable internet access and a device (laptop, tablet or smartphone)

• Basic organization skills and ability to work independently

• Willingness to learn and experiment

Preferred Qualities:

• Self-motivated

• Good at managing time

• Comfortable trying new things

• Able to commit a few hours each week

Benefits:

• Work on your own schedule (evenings/weekends)

• Low risk; minimal overhead

• Opportunity to scale income over time

• Support and guidance provided

We’re looking for people interested in a part-time remote opportunity to supplement their main income. This position is ideal for professionals, freelancers, and anyone who wants to improve their financial situation with flexible, manageable work.

You’ll receive access to structured resources explaining simple, effective ways to earn extra income using your existing skills and free time.

Responsibilities:

• Review step-by-step guides and apply them independently

• Choose methods that fit your experience and lifestyle

• Monitor and report your own results to measure progress

• Maintain consistency and reliability

Requirements:

• Reliable internet connection and basic computer literacy

• Strong self-motivation and time management

• Comfortable working independently

• Willingness to learn new approaches

Benefits:

• Remote and flexible schedule

• No selling or cold calling

• Practical ways to build a stable side income

• Opportunity for long-term financial growth