Engineering Structures Jobs in Denver Jefferson County, CO

The Category Manager – Resale Products is accountable for developing and executing sourcing strategies that optimize cost, quality, and supply continuity across JM’s resale product portfolio. This role leads complex, multi‑facility sourcing initiatives; drives supplier performance and capability development; and partners closely with R&D, Product Management, and operations teams to deliver measurable business results. Success in this role directly impacts JM’s cost competitiveness, product innovation pipeline, and supply reliability across more than 20 JM manufacturing facilities.

Key Responsibilities

Strategic Sourcing & Category Performance

• Develop and execute data‑driven sourcing strategies for JM’s resale product categories to improve cost structure, mitigate risk, and enhance supplier value.
• Build and maintain robust should‑cost models to guide negotiations, evaluate pricing proposals, and support long‑term cost optimization.
• Deliver year‑over‑year cost savings through structured negotiations, supplier workshops, competitive bidding, value engineering, and supply‑base rationalization.
• Monitor and report category performance using monthly scorecards, KPIs, and executive‑level updates.

Project & Supplier Management

• Lead multi‑functional project teams—spanning R&D, Product Management, Operations, Finance, and Quality—to qualify new suppliers, onboard new products, and support product innovation initiatives.
• Drive supplier development programs to enhance supplier capabilities, improve quality, and ensure long‑term alignment with JM’s business objectives.
• Manage contracts across the resale category, ensuring compliance, performance tracking, and timely renewals.
• Identify and implement process improvements that streamline supply chain operations and eliminate inefficiencies.

Cross‑Functional Collaboration & Stakeholder Engagement

• Serve as the primary commercial interface for internal stakeholders across JM facilities, ensuring seamless communication, alignment, and timely issue resolution.
• Partner with R&D and Product Managers to evaluate alternative materials, support new product development, and enable sustainable sourcing decisions.
• Engage stakeholders at multiple levels of the organization to drive adoption of sourcing strategies, influence decision‑making, and ensure business continuity.

Risk Management & Supply Continuity

• Ensure uninterrupted supply of resale products to JM facilities by proactively identifying risks, developing contingency plans, and maintaining strong supplier relationships.
• Conduct root‑cause analyses for supply disruptions and lead corrective‑action initiatives in partnership with suppliers and internal teams.

Qualifications

Education & Experience

• Bachelor’s Degree required.
• Minimum 5 years of experience in supply chain or related experience, 3 of which should be experience sourcing with a major organization.
• CPSM certification desirable.

Technical Skills

• Demonstrated experience with should‑cost modeling and cost‑analysis techniques.
• Strong contract negotiation skills and working knowledge of contract development and contract law.
• Working knowledge of commodity management principles and e‑sourcing tools.
• Experience with SAP or similar ERP system; proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Leadership & Soft Skills

• Proven ability to manage supplier relationships and lead cross‑functional projects to successful outcomes.
• Excellent interpersonal, verbal, and written communication skills, including presenting to non‑technical audiences.
• Strong analytical, strategic‑thinking, and problem‑solving abilities.
• Proactive, collaborative approach with openness to feedback, mentoring, and continuous improvement.

Location: Denver, CO (Denver Tech Center)

Schedule: Hybrid - Onsite 1 day per week

Type: Full-Time, Direct Hire

Salary: $160k - $175k + bonus + Long Term Incentive

Description

Seeking an accomplished Principal Software Engineer to serve as a key technical leader and architectural visionary, driving the design and development of our next‑generation real estate technology platforms. In this role, you will guide engineering strategy, architect large-scale, cloud‑native, full‑stack applications, and collaborate across product, UX, platform, and data teams to deliver secure, high‑performance, enterprise-grade systems. You will influence engineering culture, mentor senior engineers, and ensure our solutions remain scalable, observable, and aligned with long‑term business outcomes.

Responsibilities

Architecture & Technical Leadership

• Architect and own end‑to‑end technical solutions across front‑end, back‑end, and data layers for enterprise-scale products.
• Drive cloud-native architecture on AWS, including microservices, event-driven patterns, security controls, and scalable data workflows.
• Lead cross-team architectural reviews, ensuring alignment with engineering best practices, long-term platform strategy, and organizational technical standards.
• Champion DevOps, embedding security, quality, and observability into every stage of the SDLC.
• Champion observability across the organization, ensuring systems are setup for deep visibility, actionable alerts, and fast root-cause analysis.

Full‑Stack Product Development

• Design, build, and maintain applications using Next.js, NestJS, and modern JavaScript/TypeScript frameworks.
• Build robust APIs, services, and distributed systems using Node.js-based server frameworks.
• Support rich front-end experiences, focusing on performance, accessibility, and scalable UI architecture.
• Develop efficient data access patterns using both relational and NoSQL databases.

Enterprise Software Delivery

• Implement and evolve CI/CD pipelines using GitLab CI to improve deployment frequency, reliability, and operational excellence.
• Deploy, monitor, and optimize applications on AWS.
• Integrate and operationalize observability tooling, including logging frameworks, metrics collection, distributed tracing, dashboards, and alerting systems.

Collaboration & Cross‑Functional Influence

• Partner with Product, Data, Architecture, Platform Engineering, Security, and peer Principal Engineers to drive strategic initiatives and technical roadmaps.
• Translate complex technical concepts into business-aligned recommendations for stakeholders.
• Serve as a key voice in engineering strategy, bringing clarity and thought leadership to complex organizational decisions.

Mentorship & Culture Building

• Mentor engineers at all levels through pairing, architecture reviews, and continuous knowledge-sharing practices.
• Foster a culture of engineering excellence based on collaboration, craftsmanship, innovation, and continuous improvement.
• Lead teams in solving the organization's most challenging technical problems with creativity and long-term thinking.

Qualifications

Required

• 10+ years of software engineering experience, including more than 3 years in technical leadership or principal-level roles.
• Strong full‑stack engineering experience, with deep expertise in front-end, back-end, and data architecture.
• Advanced proficiency in JavaScript/TypeScript, Next.js, NestJS, Node.js, and modern application frameworks.
• Strong experience with both NoSQL (e.g., DynamoDB, MongoDB) and SQL databases (e.g., PostgreSQL, MySQL).
• Expert in building and maintaining CI/CD pipelines (GitLab preferred).
• Extensive experience architecting and deploying solutions on AWS.
• Hands-on experience with logs, metrics, tracing, APM tools, and observability platforms.
• Strong communication skills and the ability to collaborate across multiple teams and stakeholders.

Principal-Level Expectations

• Proven ability to architect large-scale, distributed, cloud-native systems in production environments.
• Demonstrated experience influencing cross-functional strategy and driving technical decisions across multiple teams.
• Ability to evaluate emerging technologies and guide adoption across the organization.
• Deep understanding and experience architecting highly available systems that are highly performant and follow industry standards for observability, alerting, and logging.
• Preferred: Experience architecting and optimizing SaaS platforms with eCommerce integrations, leveraging SEO best practices, geo‑aware capabilities, and LLM-driven features to enhance personalization, search relevance, and global user experience.

Benefits:

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Medical Health support program
• Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Unlimited PTO
• 7 holidays + 5 additional flex days
• Monthly Home Office reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

The Category Manager for Chemicals & Sizings is a critical role supporting Johns Manville’s Engineered Products and Insulation Systems businesses. Managing upwards of $50M+ spend across distributed chemicals and sizings, you will shape sourcing strategy, supplier partnerships, and cost competitiveness for some of JM’s largest manufacturing facilities. This role is ideal for a strategic, analytical professional who can turn data into decisions, influence stakeholders, and build resilient supply solutions.

What Success Looks Like (and What You’ll Do to Achieve It)

Strategic Sourcing & Category Leadership

Outcome: JM maintains a cost-competitive, high-quality, and secure supply base across two business units.

Actions: Build and execute multi-year sourcing strategies; conduct market and cost-driver analyses; proactively identify risk and dual/multi-source opportunities; manage RFPs/RFQs and TCO-based award recommendations.

Measurable Value Creation & Cost Reduction

Outcome: You deliver trackable savings and productivity improvements without compromising quality or supply assurance.

Actions: Lead cost-reduction initiatives; conduct supplier workshops and should-cost reviews; standardize specifications where feasible; implement monthly scorecards and savings pipelines; drive continuous improvement.

Supplier Relationship & Performance Management

Outcome: Suppliers are collaborative, innovative, and accountable—supporting JM’s operational reliability and growth.

Actions: Negotiate high-impact contracts and SLAs; manage performance through KPIs (OTIF, quality, lead time, service, ESG metrics); escalate and resolve issues; qualify and onboard new suppliers.

Supply Assurance & Risk Mitigation

Outcome: Materials flow uninterrupted, even during volatility.

Actions: Implement risk-mitigation strategies (e.g., safety stocks, dual sourcing, alternates); monitor market shifts (feedstocks, logistics, regulatory); partner with plants and planning to maintain continuity.

Innovation, Alternatives & New Product Development (NPD) Enablement

Outcome: JM leverages supplier innovation and alternative materials/processes to improve cost, performance, and sustainability.

Actions: Partner with suppliers, R&D, and operations to evaluate alternates; support trials and qualifications; contribute to NPD gates with sourcing plans and risk assessments.

Cross-Functional Influence & Stakeholder Alignment

Outcome: The business trusts your recommendations and acts on them.

Actions: Collaborate with manufacturing, engineering, quality, finance, legal, EHS, and sustainability; communicate complex sourcing topics to non-experts; lead projects that span plants and functions.

Contracting Excellence & Compliance

Outcome: JM’s contracts protect value and reduce risk.

Actions: Draft, negotiate, and manage contracts; ensure compliance with terms (pricing, indices, quality, service, confidentiality); partner with Legal on T&Cs, IP, warranties, and change management.

Data-Driven Insights & Tools

Outcome: Clear visibility to spend, performance, risks, and opportunities.

Actions: Own category analytics (spend, PPV, usage, freight, working capital); maintain dashboards and scorecards; leverage ERP (SAP or similar) and e-sourcing tools to enable decisions.

Why You’ll Want This Role

You’ll own a high-impact category at enterprise scale, influence two core business units, negotiate with strategic suppliers, and see your work translate into plant reliability, cost leadership, and product innovation. It’s the perfect blend of strategy, analytics, leadership, and relationship-building.

Minimum Qualifications

• Bachelor’s degree (Supply Chain, Engineering, Chemistry/Chemical Engineering, Business, Finance, or related field).
• 5+ years of supply chain or related experience with 3 years of sourcing experience (chemicals/raw materials strongly preferred).
• Proven supplier relationship management and contract negotiation experience (price mechanisms, indices, SLAs, risk and liability terms).
• Analytical strength with demonstrated ability to interpret spend data, cost drivers, and usage trends; convert insights into actionable strategies.
• Financial acumen: understand TCO, PPV, working capital/levers (payment terms, inventory), and basic cost modeling/should-cost logic.
• Communication excellence: able to present recommendations to stakeholders who may be non-technical; concise written and verbal communication.
• ERP proficiency (SAP or similar) and strong skills in Excel, PowerPoint, Word, Outlook.
• Willingness to travel ~15% (JM plants, supplier sites, industry events).

Preferred Qualifications

• Experience with chemicals and sizings categories.
• Working knowledge of contract law, including commercial terms, confidentiality/IP, warranties, remedies, and governance.
• Background partnering with R&D/Engineering/Quality to qualify alternatives and support NPD.
• Experience implementing risk mitigation (dual sourcing, safety stock strategies, business continuity plans) and sustainability/ESG criteria in sourcing decisions.

Success Traits

• Strategic thinker with a bias for action; comfortable setting direction and executing.
• Influential collaborator who builds trust and alignment across plants, functions, and leadership levels.
• Curious and improvement-oriented, seeking better ways to buy, measure, and partner.
• Calm under pressure, especially in volatile markets or supply disruptions.

JOB SUMMARY

The Manufacturing Engineer is primarily responsible for supporting manufacturing processes in a precision metal tubing manufacturing environment. The Manufacturing Engineer assists in planning, implementing, and maintaining processes, equipment, and supporting documentation. The Manufacturing Engineer uses process expertise to facilitate operator training, troubleshooting, scrap reduction, and process improvement initiatives.

PRIMARY JOB RESPONSIBILITIES

• Establishes and maintains manufacturing routings, process Failure Mode and Effects Analysis (FMEA)s, and work instructions.
• Works with management to establish project justifications, timelines, and required materials for equipment and process upgrades.
• Designs, fabricates, and modifies equipment and tooling as necessary to achieve process requirements.
• Coordinates with Development Engineering, Quality, and Operations to execute qualification activities for new products, processes, and equipment.
• Executes process characterization studies, design of experiments (DOE)s, and other formal engineering trials.
• Assists in training and evaluation of production personnel in manufacturing processes.
• Supports daily operational and engineering activities, providing guidance and support in troubleshooting key manufacturing issues as they arise.
• Monitors manufacturing processes and prepares reports by collecting, analyzing, and summarizing data and trends.
• Utilizes data to identify opportunities for improvement and implement controls to minimize production issues and reduce scrap.
• Supports and contributes to safety programs, policies, and initiatives.
• Maintains product and company reputation by complying with government regulations and applicable standards.

EDUCATION REQUIREMENTS

• Bachelor’s Degree in Engineering or related field; bachelor’s in mechanical engineering preferred.
• Knowledge of ISO 9001 and ISO 13485 preferred.
• Strong written and verbal communication skills; English fluent required, Bilingual Spanish preferred.

QUALIFICATIONS/CHARACTERISTICS

• Prior experience in metal tubing manufacturing preferred.
• Manufacturing automation experience preferred.
• Fundamental machining skills preferred.
• Competent in use of ERP systems and office applications.
• Proficient with basic inspection hand tools.
• Understanding of fundamental continuous improvement/lean concepts.
• Clearly communicates status of all assignments to project leader/manager.
• Maintains project status reports and presents status to management.
• Communicates technical issues to management.
• Must work and interact effectively and professionally with and for others throughout various levels of the organization.
• Ability to work in collaborative and independent work situations.
• Ability to work with minimal supervision.
• Maintains professional and technical knowledge through self-directed learning, collaboration with experts and by attending educational workshops.

WORKING CONDITIONS

• Indoor production environment, duties performed indoors, adequate lighting and comfortable temperatures. 
• Personal protective equipment including safety glasses and gloves may be required in many areas associated with this position.
• Works full-time during standard business hours; periodically may require on-call availability 24/7, depending on assigned schedule, or as business situations require.
• Occasional exposure to metals, lubricants, solvents, electrolyte, and other hazardous materials. Exposure to moderate noise and machinery with mechanical moving parts.

PHYSICAL REQUIREMENTS

• Occasionally positions self to move an item >25 lbs.
• Occasionally operates a pallet jack
• Frequently move about the production floor and office area
• Frequently operates a computer, enters data into systems, verifies information, etc.
• Sitting for extended periods, utilizes close visual acuity for working with computers, etc.

Salary Range: $75,000 - $85,000 annually

The Opportunity

Atraverse Medical is developing the next generation of left-heart access technologies to streamline procedures and improve patient outcomes.

As a Senior Key Account Manager, you will be a trusted strategic partner to our customers and internal teams, leading account planning and execution efforts to drive revenue growth, market adoption, and the long-term success of the HOTWIRE™ Transseptal Access System.

This role goes beyond traditional sales, requiring a high level of clinical, strategic, and business acumen. You will cultivate executive-level relationships, mentor account teams, and influence strategic decisions that directly impact the company’s trajectory.

What You Will Do

Account Strategy & Relationship Leadership

• Develop and execute strategic account plans to drive long-term revenue growth, retention, and market penetration.
• Serve as the primary liaison for executive stakeholders, including C-suite leaders and decision-makers across clinical, administrative, and supply chain functions.
• Build and maintain strategic partnerships with hospitals, health systems, and other key healthcare organizations.
• Identify customer challenges and align solutions that deliver measurable clinical and economic value.
• Lead business reviews with C-suite stakeholders to ensure alignment, retention, and customer satisfaction.

Sales Execution & Team Collaboration

• Meet or exceed sales targets through new business acquisition, upselling, and cross-selling across the assigned territory.
• Mentor and guide junior account managers and clinical specialists, providing leadership, coaching, and development support.
• Actively participate in recruiting new field team members, including interviewing candidates and supporting hiring decisions to build and maintain a high-performing team.
• Collaborate with cross-functional teams—including clinical specialists, marketing, R&D, and technical experts—to drive product education, adoption, and seamless execution.
• Lead contract negotiations and pricing strategies, ensuring compliance and alignment with profitability goals.
• Partner with operations and supply chain teams to optimize product availability, logistics, and order fulfillment.

Market Intelligence & Strategic Insights

• Monitor market trends, competitive activity, and emerging opportunities to refine go-to-market strategies.
• Deliver accurate forecasts, performance metrics, and strategic insights to senior sales leadership to inform decision-making.
• Leverage a deep understanding of healthcare economics, reimbursement models, and the Value Analysis Committee (VAC) process to support product adoption.
• Provide direct feedback to internal product development teams to influence innovation and pipeline priorities.
• Cross-Functional Leadership
• Serve as a strategic voice of the customer, influencing internal decision-making across product development, marketing, and operations.
• Represent Atraverse Medical at industry conferences, symposiums, and thought leadership events to position the company as a leader in left-heart access technologies.
• Drive internal alignment to ensure a seamless and consistent customer experience from initial engagement through long-term partnership.

Required Qualifications

• Bachelor’s degree in Biomedical Engineering, Life Sciences, Business, or related field; advanced degree preferred.
• 6+ years of progressively responsible experience in cardiac electrophysiology, pacing/defibrillation, structural heart, or related medical device industries.
• Proven success in strategic account management with a track record of revenue growth and market share expansion.
• In-depth knowledge of catheterization lab and operating room procedures and protocols.
• Demonstrated ability to lead cross-functional initiatives, mentor team members, and recruit top talent.
• Strong written and verbal communication, presentation, and interpersonal skills.
• Exceptional organizational and analytical abilities, with the capacity to prioritize and execute at both a strategic and tactical level.
• Ability to work independently while effectively collaborating with engineers, technical specialists, vendors, and customers to achieve company objectives.

Travel:

• Up to 50%

Location:

• Hybrid: (Field Based role)
• Mountain West Territory

What we offer:

• Competitive pay (salary, bonus, stock options)
• Paid time off (PTO)
• Comprehensive medical coverage (PPO, dental, vision)

WE ALSO CONSIDER OTHER LOCATIONS IN THE US

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

The role

We are seeking a dynamic and results-driven Sales Executive to join our team and drive sales growth in the United States. In this role, you will play a pivotal part in expanding our footprint in the EPC and Asset Owners by identifying new opportunities, leading negotiations, and fostering strong client relationships.

Your key responsibilities

• Develop and execute a comprehensive commercial Account Plan for the assigned geographic, including defining action plans and strategic priorities.
• Lead the negotiation of new contracts across all aspects, with the support of the Offers, Legal, Tech Department, ensuring alignment with company goals.
• Conduct commercial visits, deliver compelling presentations on the company’s services and value propositions, and build lasting relationships with clients.
• Identify and generate new business opportunities. Facilitate a seamless handover of leads to the Offers Department by adhering to established processes.
• Drive growth within assigned accounts by creating detailed account plans and identifying key opportunities. Collaborate with Project Managers and the Bid Department to maximize account potential.
• Collaborate with the Go-to-Market Department to participate in tailored initiatives that support the business unit’s objectives.
• Represent the company at industry fairs and events, enhancing our brand presence and expanding our professional network.

Your skills and experience

• Proven track record of success in a sales role, with a strong “hunter” profile. Experience in the Renewable Energy sector is essential, particularly in selling Control Systems, SaaS platforms, and renewable energy solutions.
• Proficiency in conducting environmental analyses (PEST, competitive landscape, customer segmentation, product trends) to inform sales strategies.
• Excellent communication and negotiation skills, with a demonstrated ability to manage client expectations and close deals effectively.
• Strong ability to set and achieve clear objectives, working efficiently under pressure to deliver results.
• A degree in Engineering is preferred, though not mandatory.
• Fluency in Spanish is highly valued but not required.

What we offer:

• Opportunity to work in a fast-growing sector with cutting-edge technology.
• Supportive and collaborative multicultural team environment.
• Competitive salary and incentive structure.
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holiday.
• Professional growth opportunities through industry events and training.

Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

POSITION SUMMARY: The Regional Sales Executive will deliver profitable, incremental revenue to their assigned geography, ensuring customer expectations are met or exceeded. The Regional Sales Executive will be assigned a specific geography and will develop and maintain relationships with a variety of clientele, including manufacturers, site owners, third-party management companies, engineering/ consulting firms, general contractors, and others, to drive the success of the customer’s strategic plan.

The Regional Sales Executive will be responsible for new sales and existing accounts' retention. They will regularly meet with new and existing clients to introduce and facilitate the delivery of all service offerings and discover and facilitate opportunities to expand service offerings with assigned and target accounts. Those service lines include but are not limited to Industrial Services, Field Services, Emergency Response, Site Remediation, Waste Transportation and Disposal, plus other project-related engagements.

PRINCIPAL RESPONSIBILITIES:

• Build and maintain a successful sales funnel. Seek opportunities with prospect accounts related to our full suite of environmental solutions.
• Ensure revenue expansion with existing accounts. Seek opportunities with existing accounts to expand our current service offerings and achieve maximum account penetration. Create and communicate account plans for top accounts, including opportunities and growth plans.
• Maintain revenue relationships with existing accounts while seeking opportunities for price improvement and enhanced customer satisfaction. Create and communicate account plans for top accounts, including risk ratings and detailed retention plans.
• Utilizes CRM daily, schedules and documents all activities, and develops robust information profiles on prospective customers to facilitate the acquisition of new customers.
• Develops and maintains an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs.
• Maintains a thorough knowledge of the Company’s available services, lines of business, and pricing structures; offers additional services to existing and potential commercial, industrial, and recycling clients, including total waste stream management solutions, as appropriate, to grow targeted profitable revenue and contribute to Company goals and objectives.
• Completes required Customer Service Agreements, reports, and other paperwork promptly and following Company policy.
• Weekly travel is required, with overnight travel as needed.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• A proven track record of generating new business opportunities in the Environmental Field
• Strong technical expertise with an extensive understanding of environmental solutions and regulatory compliance
• Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high-quality, error-free work in a fast-paced work environment
• Strong proficiency in Microsoft Office Word, Excel, and Outlook

MINIMUM QUALIFICATIONS:

• An equivalent combination of education and 5 years of relevant waste or industry experience.
• Minimum of 2 years of direct selling experience in a customer-facing role, including identifying and addressing customer needs.
• Must have a valid Driver's License and possess both the desire and the ability to meet with clients and attend appropriate industry expos, conferences, and networking events as needed

Analytical Product Manager

User Feedback & Competitor Comparison (Advanced WiFi)

Pay: $65-$70/hr

Location: Greenwood Village, Co. 4 days onsite/1 day remote.

Goal

• Bolster data driven investigations to improve Advanced WiFi performance, end‑client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations.

Program Overview

• Review and facilitate user feedback loops for both internal employee and external customers insight
• Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback
• Inform Spectrum’s roadmap by tracking device ecosystem trends and upcoming features
• Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings
• Ability to make decisions and solve problems while working under pressure
• Ability to develop strong working relationships with peers and project members
• Demonstrated experience defining and implementing Lean frameworks within a large enterprise
• Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus
• Experience in Telecommunications industry
• Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma

Key Responsibilities

• Synthesize insights from dual feedback streams
• Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards.
• Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools.

• Define and track success metrics tied to feedback
• Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience.
• Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions.

• Roadmap and strategy
• Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions.
• Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives.

• Governance and compliance
• Ensure data privacy, regulatory compliance, and responsible use of device intelligence.
• Maintain partner scorecards and periodic business reviews.

Core Processes (owned by this role)

• Feedback Collection and Analysis:
• Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics.
• Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency.
• Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations.

• Product Strategy and Integration:
• Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands.
• Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities.
• Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories.

• Cross-Functional Leadership:
• Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership.
• Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues.
• Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods.

Qualifications

• 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi‑Fi domain experience strongly preferred.
• Hands‑on experience designing and running customer feedback loops and opening investigations based on trending data.
• Strong understanding of Wi‑Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability.
• Proven experience driving cross‑functional programs with Engineering, QA, Operations, Legal, and Marketing.
• Data‑driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker).
• Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus.

Success Metrics (KPIs)

• Reduction in RC/TC rates tied to partner/interoperability issues.
• Experience Feedback SLA adherence: # of Tier‑1 partners onboarded and active
• NPS/CX improvements for cohorts impacted by interop fixes
• Decrease in repeat trouble calls for identified device categories or

RELATED WORK EXPERIENCE Number of Years:

Project Management experience 7+

Lean/Agile process experience 3+

EDUCATION, CERTIFICATION & LICENSES:

Bachelor’s degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Location : Denver, CO (Onsite)

Travel required for a week every month.

Experience in Large scale call center operations is preferred

In-person interview required at Denver, CO

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

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Job Description:

Be Part of the Connection

As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.

Here are some of the responsibilities:

• Lead discussion & calibration sessions to align on product request and expected output
• Plan and execute on stakeholder product request by ensuring constant alignment of the objective
• Assist, train and lead product rollout plan
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions
• Promote the products created to support meeting company goals
• Initiate, foster and cultivate business relationships

How You'll Make an Impact

• Client Engagement, discovery and relationship management
• Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
• Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
• Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
• Ensuring timely delivery of product releases and updates.
• Travel around a week each month

Required Skills:

• 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning,
• Implanting and training technical products; Large scale call center operations, chat and digital support

Why Join R Systems?

• Frequent Internal Hackathons:
• Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

We put the unity in "opportunity."

Opportunity Snapshot:

• Compensation: $72.00/hour
• Location: Denver, CO
• Work Schedule: M-F / 40 hours+
• Duration: 12 months +
• Benefits: Comprehensive benefits with 401(k), PTO and Holidays

Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Data Science, Finance, or related field
• 3+ years of professional experience as a Data Analyst, Business Intelligence Analyst, or similar role
• 2+ years writing complex SQL queries in production environments, including creating new queries from scratch and optimizing existing ones
• 2+ years hands-on experience building and managing Power BI and/or Spotfire dashboards. Experience supporting operations, engineering, or field teams in a data-intensive environment
• Drilling & Completions knowledge and/or upstream oil & gas experience strongly preferred
• Experience with OpenWells or similar well data management systems (Landmark, PPDM-based applications)
• Knowledge of oil & gas operational metrics including well-level data (API numbers, pads, formations, lateral lengths), drilling metrics (spud dates, drill days, directional surveys), and completion metrics (stages, proppant, pump schedules, frac timelines)
• Programming skills in Python or R for advanced analytics and automation
• Experience with Microsoft Power Platform (Power Automate, Power Apps) for workflow automation
• Experience with cloud data platforms (Azure, AWS).

Responsibilities:

• Directly support Drilling & Completions teams driving upstream operations in the Rockies region
• Work with cutting-edge data systems supporting major oil & gas operations
• Contribute to high-impact business decisions affecting well delivery and capital efficiency
• Drive automation and innovation that improves operational efficiency
• Gain exposure to enterprise-scale data environments and cross-functional collaboration
• Extract, analyze, and interpret complex datasets to derive insights that drive strategic business decisions. Develop and maintain SQL queries against enterprise data systems to support D&C reporting and analysis
• Perform detailed analysis of drilling and completions performance, timelines, costs, and operational KPIs. Translate technical findings into actionable business insights and recommendations
• Build, enhance, and manage Power BI and/or Spotfire dashboards for D&C and Operations teams. Create insightful visualizations that communicate complex data clearly to technical and non-technical stakeholders
• Maintain dashboard integrity by troubleshooting issues, reconnecting data sources, and optimizing refresh performance. Ensure reporting solutions align with enterprise BI standards
• Utilize automation tools to streamline data analysis and business processes. Identify manual, repetitive processes and implement automated solutions
• Develop reusable SQL templates, stored procedures, and data pipelines for recurring analysis. Continuously identify optimization opportunities in data workflows and reporting
• Work closely with D&C engineers, operations leads, and business stakeholders to understand data requirements and provide analytical support. Collaborate effectively with data engineers, data scientists, and IT teams. Respond swiftly to ad-hoc data requests while maintaining quality standards. Document data lineage, business logic, and reporting methodologies
• Develop data validation queries and perform continuous QC across source systems. Monitor data freshness and proactively flag anomalies. Support master data management for wells, pads, assets, and operational hierarchies

The Bergaila Way:

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

Client Overview:

Our Client is a global international energy exploration and production company and one of the largest oil producers in the United States. Founded in 1920, our client’s technical expertise and proven ability to deliver lasting results are the hallmark of their international success. While manufacturing the building blocks for life-enhancing products, our client utilizes leading edge technologies that grow their business and simultaneously help to advance a lower-carbon world.