Engineering Structures Jobs in Concord Cabarrus County, NC

Part-Time Administrative Coordinator with light bookkeeping (Remote)

Location: Work From Home – Remote - Charlotte NC centric

Employment Type: Part-Time

About Us

We are an established and growing small consulting business, in the healthcare sector. Our company values professionalism, reliability, and teamwork. We are seeking a dedicated Administrative Coordinator who is looking to build a long-term career and become a trusted member of our organization.

This position offers the opportunity to work directly with a busy leadership team while interacting with team members, customers, and vendors. The right candidate will play a key role in keeping daily operations organized and running smoothly to provide general support to the operation of the business office, client relations, coordination of educational services, and processing of staff expense reports, to support the mission and participate in achieving the vision of the company.

Position Overview

This is a part-time remote role supporting executive-level administrative functions. The Administrative Coordinator will coordinate a variety of operational tasks in a fast-paced but structured environment.

We are looking for someone dependable, highly organized, and responsive during standard business hours.

Key Responsibilities

• Communicate professionally with staff, customers, and vendors
• Prepare documents, reports, and presentations using Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe.
• Maintain digital files and records
• Track client deliverables and help ensure deadlines are met
• Accurately input and collate expense reports for client billing and processing
• Coordinate set-up, and attend periodic trade shows in continental U.S.
• Provide support for educational programs, including post program survey processing, documentation for the accrediting organization, and organizing and filing the above.
• Assist with various administrative and operational tasks as needed

Key Roles and Responsibilities:

Client Relations

-        Actively promotes the Company’s world class image through positive, helpful interactions with clients via phone, email and in-person contact.

-        Follow up on client needs.

-        Ensure new clients receive the predetermined appropriate Company information.

-        Facilitate coordination and set-up for the Company’s vendor booth &/or presentation at periodic industry conferences

Office Support

-        Answer the phone and direct calls appropriately

-        Support with occasional errands as needed

-        Handles staff birthday acknowledgements

-        Office communications

-        Monitor and direct web email, as appropriate

-        Assist with equipment maintenance

-        Order office supplies, business cards and name tags.

-        Assist with travel arrangements for consulting team and staff, as needed

-        Facilitate computer-issue resolution for team members, with appropriate sources.

Expense Tracking

-        Track staff & consultant’s expenses 

-        Track cancelled flights

Account Management

-        Maintain client account data

-        Assist with client billing, as needed

-        Process expenses

-        Update Client Fulfillment Trackers.

-        Update data points in CRM and monitor for accuracy

o  Fulfillment Data updates

o  Facilitate marketing initiatives

Business Admin Support    

-   Assist with data entry

-      AR

-      AP

-      File Maintenance

-      CRM audits for data integrity.

-        Update client records and files in appropriate repositories

-        Manage electronic technology inventories, including but not limited to, Air cards, Computers, Scanners, warranties

Education Support

-        Assist with the processing of webinar registrations, conference registrations & publication orders as needed.

-        Assist with education programs – Surveys / Certificates / Managing files

-        Process education certificates for Company sponsored programs

-        Monitor ANCC documentation completion and management of the records

Consulting support

-        Arrange hotel accommodations for traveling staff

-        Prepare and update travel logistic forms for traveling staff

-        Prepare consultant feedback surveys for evaluations

Publications 

-        Fulfill and track client publication orders and subscriptions

-        Maintain inventory, including printing of in-house editions as needed.

Other duties

-        Support Leadership Team as needed

-        Support Strategic Initiatives and assist with implementation of Strategic Plans

-        Assist with tradeshows, production of promotional products and project assembly

-        Support marketing efforts, including but not limited to assisting with collateral assembly and mailing

-        Work collaboratively w/ colleagues to advance mission, values, vision of Company

Other duties, as may become necessary

Qualifications

• 5-11 years prior relevant experience required, with clearly demonstrated strong organizational and time-management skills
• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Professional demeanor and customer-service mindset
• Proficiency in Microsoft Office Suite
• Proficiency with Quickbooks Enterprise Professional
• Comfortable using video conferencing platforms
• Ability to multitask and maintain attention to detail and accuracy
• Reliable high-speed internet connection
• Dedicated, professional home workspace
• Knowledge of healthcare industry and terminology is helpful

Work Environment & Expectations

• Remote position
• Company-provided computer
• Part-time schedule during standard business hours
• Must be responsive and accessible throughout the workday
• Occasional flexibility required to address time-sensitive matters
• Sits, stands, bends, lifts and moves up to 20 pounds intermittently during working hours
• Extended periods of computer work
• Occasional overnight travel.

Growth & Development

High performers may have opportunities to take on expanded responsibilities over time. We value long-term team members and support professional growth within the company.

Compensation & Benefits

• Competitive compensation based on experience
• Benefits available correspond to the percent FTE
• Paid time off and holidays (details provided during interview process)

If you are organized, dependable, and looking to grow within a stable and collaborative small business environment, we encourage you to apply.

Job Type: Part-time

Pay: $18.00 to $20.00 per hour

Expected hours: 20-25 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Eligibility for bonus program

Candidates in greater Charlotte area may work a hybrid.

Respond to: .

no phone calls please

At Foundry, we serve our clients and partners best by attracting and unleashing the most talented and courageous professionals in industry, all while having fun and building a lasting impact on the broader community. Don’t just take our word for it. The best way to experience our culture is to immerse yourself in it. But be prepared – it’s contagious.

Our Development and Investments Team works together to source and execute investment opportunities with the insight of true local knowledge. We are currently seeking a Deal Principal, Seniors Housing to join our Development and Investments (“D&I”) team. This is an excellent opportunity for a seasoned real estate investment and development professional possessing strong financial skills, business development acumen and leadership to work with the Development & Investment team in sourcing, capitalizing, and executing real estate development opportunities in Senior Living. Our existing Healthcare real estate and operating platform combines in-depth sector knowledge and operating expertise in the Seniors Housing real estate. Additionally, Foundry has 440+ commercial real estate associates and 4,800 + healthcare associates and represents some of the best-known names in Real Estate. Our senior living management company encompasses 68 communities in 15 states. We manage approximately 5,500 senior living units for some of the most sophisticated equity partners in the space. We are expanding the size of our portfolio of managed communities through both acquisitions and development to address the needs of the aging population, a trend expected to continue for several decades.

Location preference: Orlando, FL; Boca Raton, FL; Atlanta, GA; Raleigh, NC; Charlotte, NC; Nashville, TN; Dallas, TX

Travel: Up to 50%

Essential Job Functions:

Collaborate with local Foundry partners to source development opportunities that align with Foundry’s Healthcare investment platform objectives and guidelines. Commanding development and market knowledge expertise is required to generate targeted investment return opportunities. Must be able to lead a development process from site selection through completion.

Source new development opportunities:

• Responsible for identification and gaining control of new senior living development locations in consult with the operations team and local market Deal Principal.
• Collaborate with teams and individuals across our markets to source development opportunities meeting our investment objectives.
• Key relationships include the local Foundry team, the investment sales community, brokers and third parties, among others within our senior living vertical.
• Develop relationships and regularly communicate with local development participants (investors, operators, general contractors, architects, lenders, engineers, appraisers, etc.) to maintain knowledge of opportunities and market conditions.
• Creates and implements project business plan, securing sites, hiring A&E team, project execution, including hiring of management teams, determining project operating budgets, overseeing other team members’ negotiations, communicating with investment committees etc.
• Interact with capital partners on day-to-day communications regarding project process.

Oversee the underwriting and capitalization process, including:

• Work with “Deal Hub” to prepare an analysis and review of offering materials, operating statements, development budgets, equity, and debt term sheets.
• Acquisition and analysis of key property and market information from deal leads, landowners, brokers, property managers.
• Oversee development of advanced financial models and analysis.
• Oversee preparation of investment committee memos, equity/debt packages, presentations and reports for investors and lenders.

Other Responsibilities include:

• Perform market research for capital market conditions, submarkets, and potential development sites. Based on the research, recommend and implement assumptions for models as well as prepare periodic presentations.
• Manage the underwriting, due diligence and closing process including review of third-party reports, property/tenant information, JV and debt documentation, and closing statements.
• Develop relationships with potential capital partners, lenders, brokers, property managers, etc. to source and capitalize investment opportunities.
• Participate in local municipality meetings for zoning and site plan approvals.

Education and Experience Requested:

• Must have an Undergraduate or Graduate degree in Finance or Real Estate with 10+ years of relevant senior living development experience; master’s degree preferred.
• Ability to source development opportunities.
• Demonstrated knowledge of broader senior living healthcare asset class required, including emerging trends, with additional market knowledge of the Southeastern & Mid Atlantic US preferred.
• Excellent business development, interpersonal, and oral/written communication skills with a proven track record.
• Established ability to develop and maintain positive relationships with colleagues, managers, lenders, partners, and third parties.
• Demonstrated ability in conducting data analysis and real estate financial modeling, including complex debt and equity partnership structures.
• Advanced proficiency in analytical writing– proven ability to effectively communicate and present well-reasoned, data-supported thoughts and ideas to a variety of audiences.
• Strong research, writing, analytical and problem-solving skills.
• Effective time manager– demonstrated track record ability to consistently manage multiple projects with accuracy, set priorities, and meet deadlines.
• Extremely high energy, fast-paced and driven to succeed.
• Keen ability to work efficiently autonomously or as a member of a team.

Foundry Commercial is an Equal Opportunity Employer

Foundry Commercial is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Foundry Commercial to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.

Senior Estimator

About Us:

At Kennedy Richter Construction, we are committed to upholding our core values of Creativity, Communication, and Quality in every project we undertake. We seek a dedicated Estimator to join our team and play a pivotal role in the pre-construction phase, serving as the essential bridge between our business development and construction operations teams.

Position Overview:

As the Estimator, you will be the lead point of responsibility and accountability during the pre-construction phase. Your primary goal will be to ensure that our standards of daily performance and procedures are met from project inception to turnover to the operations team.

Key Responsibilities:

• Develop precise estimates and competitive bids for construction projects.
• Perform self-led take-offs to gather necessary data for bids.
• Review construction plans, specifications, and perform take-offs to gather bid information.
• Assess sites to collect data for estimates on renovations and modifications to existing
• buildings.
• Design and propose solutions for client-specific needs.
• Operate the company’s estimating software to produce accurate bids and estimates.
• Coordination with Business Development.
• Training & Assistance to other Pre-Construction Team members.
• Developing Future Tools & Procedures for Pre-Construction Team.

Skills and Qualifications:

• Proficient in mathematics, including basic arithmetic, algebra, and geometry.
• Advanced knowledge of building codes, safety regulations, and construction disciplines.
• Expertise in Microsoft Office Suite, with strong skills in Word and Excel.
• Excellent typing skills and ability to read and interpret plans and specifications.
• Strong interpersonal and written communication abilities.
• Highly detail-oriented and organized.
• Minimum of 5-10 years of experience in construction, including work with multi-level
• Structures, multiple division scopes, & various Operational conditions/procedures.
• A positive, proactive attitude and enthusiasm for new challenges and initiatives.

Additional Information:

• Job Type: Full-time
• Salary Range: $80K-$110K

Please note that only candidates meeting the required qualifications will be contacted for an interview.

Wharton-Smith, Inc. is seeking an experienced Senior Project Superintendent with a strong background in commercial construction and a passion for community-focused projects—including renovations and new builds for schools, fire stations, municipal facilities, and other public service buildings.

The Senior Project Superintendent will lead all on-site construction activities, ensuring safety, quality, schedule, and budget goals are met. This individual will serve as the primary field leader, coordinating field personnel, subcontractors, and client representatives to deliver exceptional results that strengthen our communities.

Key Responsibilities

Project Leadership & Execution

• Provide day-to-day direction and supervision of all on-site field operations.
• Ensure projects are completed safely, on time, within budget, and to the highest quality standards.
• Manage field staff, subcontractors, and suppliers to ensure alignment with project goals and schedules.
• Lead daily coordination meetings and oversee short-term planning and scheduling.

Safety & Quality

• Champion a culture of safety and accountability on every job site.
• Implement and enforce Wharton-Smith’s safety policies and procedures.
• Monitor workmanship and materials to ensure compliance with project specifications and quality standards.

Project Coordination

• Coordinate permit and regulatory inspections with local authorities.
• Manage layout, field documentation, daily reports, and progress photographs.
• Oversee material handling including receiving, inventory, storage, and spare parts management.
• Coordinate delivery logistics and field purchasing to maintain workflow efficiency.

Client & Stakeholder Relations

• Serve as the primary on-site contact for owners, architects, engineers, and inspectors.
• Foster strong relationships with clients and community representatives to ensure satisfaction and transparency.
• Participate in project meetings and represent the company with professionalism and integrity.

Administrative & Technical Duties

• Maintain accurate records of in-place quantities, time sheets, and tool management.
• Ensure As-Built drawings are updated and complete.
• Support project closeout and participate in post-construction reviews.
• Utilize project management software (PMIS) for documentation, communication, and reporting.

Qualifications

• High School Diploma or equivalent required; additional technical or construction management education preferred.
• Minimum 15 years of progressive experience in commercial construction supervision.
• Proven success leading community-focused projects (K-12 schools, higher education facilities, firehouses, municipal buildings, or public safety projects).
• Strong knowledge of construction methods, scheduling, and safety regulations.
• Proficiency in Microsoft Outlook, Word, and Excel; experience with project management software (PMIS) preferred.
• Excellent communication, leadership, and problem-solving skills.
• Valid driver’s license and reliable transportation to travel between project sites.

Why Wharton-Smith?

At Wharton-Smith, we take pride in building communities, not just structures. We offer competitive compensation, comprehensive benefits, and opportunities for growth within a company that values integrity, teamwork, and service.

Join a company that invests in your success—both on the job site and in the community.

Our recruiting process is centralized and is handled by our HR Department. If we are sent unsolicited resumes from recruiters, we will not pay any recruiting fees. Unsolicited resumes are any resumes sent to us by a recruiter who has not been pre-approved by HR, has not signed our contract, and has not been requested by our HR Department to search for a specific position.

Now Hiring: Contract & Financial Administrator

FLSA Status: Exempt

Reports To: Chief Financial Officer (CFO)

We are seeking a highly organized and detail-oriented Contract & Financial Administrator to support corporate operations and work closely with the CFO. This role is responsible for coordinating the review and execution of contracts and prequalification documents while assisting with financial, administrative, and risk management activities across the organization.

This is a fast-paced position that requires strong judgment, discretion, and the ability to manage multiple priorities while maintaining strict confidentiality.

Key Responsibilities

• Coordinate review and execution of contracts with Owners, General Contractors, and Subcontractors
• Ensure compliance with Certificates of Insurance (COIs), Payment & Performance Bonds, and contract terms
• Manage subcontract documentation and maintain organized electronic and paper contract files
• Oversee completion and tracking of prequalification documents and third-party prequalification systems
• Maintain project master lists and support ERP project setup and accuracy
• Coordinate bid bond requests and project setup documentation
• Support CFO with insurance renewals (health, property & casualty, fleet programs)
• Maintain records for fleet vehicles, authorized drivers, leases, and office equipment
• Track renewal and expiration terms for leases and coordinate renewal activities
• Assist with contractor licensing compliance
• Evaluate and improve file organization and document management systems

Qualifications

• Strong organizational skills with the ability to manage multiple projects simultaneously
• Sound judgment and discretion in handling confidential information
• Effective written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Experience with ERP systems and database management preferred
• Strong problem-solving skills and ability to adapt to changing priorities

Education & Experience

• College degree or 5+ years of contract administration, accounting, or finance experience required
• College degree with 2+ years of relevant experience or 7+ years of related experience preferred
• Construction industry experience preferred

This position operates in a professional, business-casual office environment with standard hours of 8:00 AM – 5:00 PM (flexibility may be available as authorized).

If you are a proactive professional who thrives in a structured yet dynamic environment and enjoys supporting executive leadership while maintaining operational excellence, we encourage you to apply.

#NowHiring #ContractAdministrator #FinanceJobs #ConstructionJobs #RiskManagement #AccountingCareers #CorporateCareers #Hiring

Executive Assistant to COO / Family Office Support

Charlotte, North Carolina (Local Candidates Only)

We are seeking an exceptional Executive Assistant to serve as the trusted right hand to a senior executive leading both a growing consulting firm and a philanthropic foundation. This role requires a highly organized, proactive professional who thrives in a fast-paced environment and can manage a wide range of administrative, operational, and personal responsibilities with professionalism and discretion.

This is a high-trust position supporting business operations, philanthropic initiatives, and personal administrative matters. The ideal candidate will be local to the Charlotte area and comfortable occasionally working from the executive’s home office when required.

This role is ideal for someone who enjoys owning the details, creating structure, and enabling a busy executive to focus on strategic growth and leadership.

Key Responsibilities

Executive & Administrative Support

• Manage complex calendars, scheduling, and meeting coordination across multiple organizations and priorities
• Prepare materials for meetings, presentations, and executive communications
• Handle email triage and correspondence on behalf of the executive
• Coordinate travel arrangements including flights, lodging, and detailed itineraries
• Track follow-ups, commitments, and action items to ensure nothing falls through the cracks

Business Operations Support

• Provide administrative support for leadership activities within a consulting and technology services company
• Assist with coordination across business development, recruiting, and operational teams
• Organize documents, contracts, and files while maintaining strict confidentiality
• Support special projects and operational initiatives as assigned

Foundation & Philanthropy Support

• Assist with coordination of activities for a nonprofit foundation focused on community impact
• Organize board meetings, agendas, and supporting materials
• Support communications, partnerships, and administrative needs related to foundation initiatives

Personal Administrative Support

• Assist with select personal administrative tasks including scheduling, appointments, and household coordination
• Manage personal correspondence, documentation, and logistics when required
• Help maintain organization across both personal and professional priorities

Qualifications

• 5+ years of experience supporting senior executives or business leaders
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• High level of professionalism, integrity, and discretion
• Ability to manage multiple priorities simultaneously
• Strong attention to detail and follow-through
• Highly proficient with Microsoft Office, Google Workspace, and scheduling tools

Additional Requirements

• Must be local to the Charlotte, NC area
• Comfortable occasionally working from the executive’s home office environment
• Able to work in a highly confidential setting with sensitive business and personal information
• Self-starter who thrives with autonomy and ownership of responsibilities

What We’re Looking For

This role requires someone who is:

• Highly trustworthy
• Extremely organized
• Proactive and resourceful
• Professional in every interaction
• Able to anticipate needs before they arise

The right candidate will become a critical partner in helping the executive operate efficiently across business, nonprofit, and personal responsibilities.

If you are someone who thrives in a high-trust, high-responsibility role and enjoys bringing order to complexity, we encourage you to apply.

WTS Energy is looking for a Material Manager who will oversee all Material Management activities across construction projects, ensuring traceability, accuracy, and compliance with both corporate policies and regulatory requirements.

This is a hands-on, site-based position where you’ll help build the material management process from the ground up.

Requirements:

• Managing goods receipt and issue (P2P process: PO, delivery notes, invoices)
• Ensuring accurate inventory tracking and adjustments
• Being present on site during material deliveries and verifying documentation
• Monitoring yard storage and applying best material storage practices (no traditional warehouse)
• Tracking and improving material and warehouse KPIs
• Uploading, scanning, and maintaining records in JDE ERP
• Working closely with site teams to introduce structured material management processes
• Supporting one project initially, with the opportunity to expand across multiple projects as the organization grows

Qualifications:

• 10+ years’ experience in Material Management for construction or infrastructure projects
• Proficiency in JDE ERP (JD Edwards) for purchasing, tracking, and cost control
• Strong skills in Microsoft Office (Excel, SharePoint, OneDrive)
• Excellent attention to detail and documentation accuracy
• Strong cross-functional coordination with Project, Cost Control, and Operations teams
• Fluent in English (spoken and written); Italian or Spanish a plus

This is a great opportunity for an experienced Material Manager looking to join a world-class infrastructure project team.

Apply now!

SUMMARY:

The Inventory Manager is a hands-on operational support role focused exclusively on maintaining inventory accuracy and integrity for a Fortune 500 corporation. The role exists to support warehouse operations by ensuring every part is in the correct location, in the correct quantity, and ready for kitting or picking. The primary objective is to prevent “Not In Location” (NIL) events that cause production downtime. We need employees who are highly promotable and self-sustaining.

We are seeking an experienced inventory manager to lead inventory control operations within a fast-paced distribution environment, managing approximately $18 million in on-hand inventory. This role is responsible for improving and sustaining inventory accuracy to 99.7%.

The ideal candidate will bring strong inventory discipline, root cause analysis, operational leadership, and the ability to perform under pressure while working cross-functionally with internal teams and external customer contacts.

Key Responsibilities

• Lead and own the site’s cycle count process across ad hoc and structured count programs
• Ensure urgent inventory discrepancies are investigated, counted, and resolved within tight turnaround windows
• Perform root cause analysis on variances and implement corrective actions to prevent repeat issues
• Drive transactional integrity by identifying and correcting scanning failures, unrecorded inventory moves, and supplier-related discrepancies
• Partner with operations leadership to improve inventory processes, controls, and overall accuracy
• Support daily warehouse functions, including inbound receiving, put-away, replenishment, kitting, picking, and pre-shipment audit activity
• Supervise and develop hourly inventory team members, along with inventory/data support personnel
• Address performance issues, resolve floor-level conflict, and maintain accountability in a demanding operational setting
• Build and manage professional relationships with customer-side inventory stakeholders, including high-pressure interactions that require tact, composure, and confident communication

Operational Scope

• Inventory value of approximately $18M
• Current inventory accuracy is in the 80% range, with the expectation to drive sustained improvement to 99.7%.
• ERP platform with a blend of system-based and manual inventory processes
• High-volume environment requiring speed, accuracy, and disciplined follow-through

Key Process Areas

• Inbound receiving and put-away
• Bin allocation and inventory placement
• Kitting and order picking
• Replenishment and internal inventory movement
• Manual cycle counting and audit execution
• Root cause investigation and corrective action implementation

What We’re Looking For

• Strong background in inventory control, warehouse operations, or distribution leadership
• Experience managing cycle counts, discrepancy research, and inventory accuracy improvement
• Ability to lead in a manual-process-heavy environment with limited system automation
• Strong problem-solving skills and comfort working under strict deadlines
• Proven leadership ability with both frontline associates and support staff
• High emotional intelligence, professionalism, and the ability to navigate demanding stakeholder relationships

The Specialized Recruiting Group is hiring a Online Sales Specialist (OSS) for a homebuilder client of ours in Charlotte. Check out the details below and apply if interested!

Position Overview

The OSS is the first point of contact for prospective buyers. This role is responsible for converting inbound and outbound lead opportunities into qualified appointments that drive traffic, sales, and revenue across all our clients' markets (Charlotte, Triad, Raleigh, Coastal, Charleston).

The OSS delivers an exceptional client experience, executes defined follow-up processes with urgency and consistency, and partners with the on-site sales team to achieve division sales goals. The OSS is expected to operate with urgency, discipline, and a results-driven mindset. This is not a passive lead response role — it is a proactive, high-volume sales position focused on conversion.

Primary Objectives

The ISS is accountable for:

• Driving qualified appointments from internet and phone inquiries
• Increasing division traffic through disciplined outbound follow-up
• Converting leads into sales at or above company benchmarks
• Protecting and enhancing the client experience
• Contributing directly to annual sales and revenue goals

Key Responsibilities

Lead Management & Client Engagement

• Respond to all inbound internet leads, registrations, calls, texts, and emails with urgency and professionalism
• Execute structured outbound follow-up campaigns via phone, text, and email
• Qualify prospects, uncover needs, overcome objections, and position our client effectively
• Set and confirm qualified appointments for on-site sales teams
• Establish proper expectations and guide clients through next steps

Sales Conversion & Performance

• Convert inquiries into appointments and appointments into sales through consistent follow-up
• Meet or exceed established appointment conversion and sales conversion benchmarks
• Maintain daily activity levels aligned with performance standards
• Contribute to division traffic and revenue goals

Systems & Process Execution

• Accurately document all client interactions in CRM (same day)
• Process Sale Central notifications within defined response time standards
• Ensure all appointments are entered and confirmed within required timeframes
• Follow established ISS scripts, processes, and communication standards

Team Collaboration

• Communicate proactively with ISS teammates, managers, and on-site sales teams
• Attend and actively participate in weekly ISS meetings and trainings
• Support coverage needs across all markets as required
• Act as a client advocate while protecting company standards and processes

Performance Expectations

The ISS is accountable for both activity and results, including:

• Daily outbound activity standards (calls, texts, emails)
• 95%+ same-day lead response and completion
• 100% same-day CRM documentation of inbound calls
• Appointment conversion target: 17% (or current company standard)
• Sales conversion target: 3% (or current company standard)
• Contribution toward annual sales and traffic goals

Qualifications

• High school diploma or GED required
• 1–3 years of experience in sales, call center, real estate, or customer engagement preferred
• Strong phone presence and objection-handling ability
• Proficiency in Microsoft Outlook, Word, Excel, and CRM systems
• Ability to manage a high-volume, fast-paced workflow
• Valid driver’s license and reliable transportation (minimal travel as required)
• Ability to work onsite in Monroe, NC per company expectations

Core Competencies

• Strong written and verbal communication
• High attention to detail and organizational skills
• Self-motivated with strong time management
• Comfortable handling objections and guiding client decisions
• Adaptable to changing schedules and priorities