Sales Jobs in Concord Cabarrus County, NC

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

Principal Delivery Manager

Location: Charlotte, NC

Role Overview

As a Principal Delivery Manager, you embody the organization’s culture and values, setting high standards and leading digital teams to deliver exceptional work. You will play a pivotal role in driving the strategic direction and successful implementation of complex technology solutions, serving as a trusted expert who leads high‑impact projects and collaborates across disciplines. This senior‑level position is responsible for overseeing the delivery of high‑quality solutions, bridging the gap between business objectives and technical leadership throughout the project lifecycle. You will focus on aligning business goals, user needs, and strategic solution delivery to help elevate both the company and its clients.

The Work

Delivery efforts focus on technical solutions tailored to meet the unique scaling needs of clients. This includes:

Platform Configuration: Configuring and implementing solutions on platforms like Salesforce to ensure business needs are met.

Custom Embedded Solutions: Developing within enterprise platforms such as Salesforce and others, leveraging tools like Apex and Lightning Web Components to create scalable solutions. Custom Point Solutions: Building software solutions tied to specific business needs, deployed either as part of a suite or as standalone tools.

Integration Solutions: Configuring and developing system integrations that ensure optimal data integrity across platforms.

Responsibilities

• Lead and refine Agile processes and ceremonies to ensure incremental, high‑quality delivery and continuous improvement

• Analyze complex requirements and translate them into scalable, innovative delivery approaches

• Lead and manage end‑to‑end delivery of complex consulting projects, ensuring timelines, budgets, and client expectations are met

• Manage multidisciplinary teams while fostering a culture of continuous learning and excellence

• Serve as the senior point of contact for clients, building trusted relationships and owning account strategy

• Provide technical leadership and governance, including code reviews and defining standards and best practices

• Maintain project plans, schedules, and budgets while proactively identifying risks and removing obstacles

• Collaborate with sales and leadership to identify new business opportunities and contribute to proposals

• Ensure compliance with internal policies and quality standards while validating that solutions meet all functional and business requirements

Qualifications

• 10+ years of experience in technology consulting with a strong record of project delivery and team leadership

• 3+ years managing and leading teams with direct accountability for outcomes and client satisfaction

• Deep understanding of enterprise technology ecosystems and the ability to define solutions that meet business needs

• Exceptional verbal and written communication skills, with the ability to present technical concepts to executive stakeholders

• Experience with platforms such as Salesforce (Sales, Service, Experience Cloud), HubSpot, CPQ, Zendesk, and integration tools

• Extensive experience working in and leading teams within an Agile environment

• Strong analytical and problem‑solving skills with the ability to design efficient solutions for complex challenges

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field

• Salesforce certifications such as CTA, Administrator, or Developer are highly desirable

Are You?

• An intrapreneur at heart, ready to take ownership of a high growth portfolio?

• Passionate about using AI and emerging technology to disrupt traditional field service and aftermarket models and drive efficiency?

• Thrilled about working for a global industry leader in its mission to shape the future for clean air?

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production. As a vital part of our Aftermarket & Service business, you will do more than just manage a portfolio, you will ensure the longevity and efficiency of the systems that keep workplaces safe. Join us and be empowered to make a direct, tangible impact on customer satisfaction, operational efficiency, and global environmental performance.

The Aftermarket Product & Service Technology Manager has a dual mandate: to manage the lifecycle of our aftermarket commercial offerings and to serve as the lead for Service Technology. You will be responsible for bridging the gap between what we sell (the aftermarket product) and how we deliver it (the service technology), ensuring the aftermarket team has the digital tools required to deliver a profitable, high-quality customer experience. The ideal candidate combines a vision for the future of field service and aftermarket with the grit to build it. You see the potential of AI, and technology in general, to solve complex problems and are eager to roll up your sleeves and lead a commercial and digital transformation.

Main Tasks and Responsibilities:

• Manage the entire lifecycle of Nederman’s aftermarket offerings, including spare parts, maintenance programs, retrofits, and subscription-based digital services. Generate and maintain spare parts lists for collectors, ancillary equipment (fans, conveyors, spark detection and extinguishing equipment), and configured solution projects.

• Develop value-based and strategic pricing for parts and labor. Monitor margins and adjust pricing models to ensure competitiveness and profitability.

• Create aftermarket sales enablement tools (spare part brochures, playbooks, ROI calculators, customer specific spare part documentation) and train the aftermarket sales team on aftermarket value propositions.

• Analyze installed base data and competitor activities to identify gaps in our portfolio and opportunities for new revenue streams.

• Oversee the selection, implementation, and continuous optimization of the service technology stack, including Field Service Management (FSM) software, mobile field apps, and dispatching/mapping tools.

• Ensure field technicians are equipped with user-friendly mobile solutions for time entry, work order management, and digital checklist.

• Drive the adoption of digital tools across the service organization. Conduct training sessions to ensure aftermarket team is proficient in software and mobile apps.

• Gather feedback from all stakeholders to continuously improve the usability of mobile apps and software ensuring technology is an enabler and not a bottleneck.

• Act as the guardian of service data quality, ensuring that asset history and service records are accurately captured within the ERP, CRM, and Asset/Installed Base Directory.

• Support the management of aftermarket product data (pricing and descriptions) within the corporate e-commerce tool. Drive adoption and develop strategies to transition customers and distributors towards self-service digital ordering to improve ease of doing business.

• Collaborate closely with Global Product Management, and Project Engineering to develop and maintain product user manuals and maintenance guidelines for all product offerings.

• Collaborate closely with Marketing to support Aftermarket’s messaging at Trade Shows and to coordinate promotional campaigns and newsletter content.

Qualifications Your Experience & Education

• Bachelor’s degree in Engineering, Information Technology, or Business Administration. MBA is highly desirable.

• 5+ years of experience in Product Management, Aftermarket Service, or Service Operations, preferably within an industrial manufacturing or engineering environment.

• Demonstrated experience selecting, implementing, or optimizing digital service tools (FSM, digital forms or other service-related mobile apps).

Your Skills & Traits:

• Takes extreme ownership; operates with the drive and resourcefulness of a business owner.

• Ability to see how technology impacts the bottom line.

• Strong mechanical aptitude and the ability to understand technical drawings, product specifications, and bill of materials (BOMs).

• Skilled at guiding teams through technological changes and new software adoption.

• Strong commitment and desire to use technology to improve the speed and quality of service delivery for the customer.

• Exceptional attention to detail and organizational skills.

• Ability to work collaboratively across different departments, including Sales, Marketing, Engineering, and Product Management.

• Proactive, problem-solving mindset with a strong commitment to customer satisfaction.

• Good interpersonal skills and decision making ability.

• Self-motivated, proactive, and comfortable managing multiple priorities in a fast-paced environment.

• Proficient computer skills including CRM, ERP Systems, e-mail, Excel, Pivot Tables, PowerPoint, and Word

Location Position is located in Charlotte, NC, Expected travel

We’re looking for a Territory Manager – Architectural & Builder Specification in the residential construction industry, based in Charlotte, North Carolina, with up to 50 percent travel across the Eastern U.S.

Our client designs and manufactures premium outdoor architectural products specified into luxury residential builds, renovations and outdoor living environments. This is a senior individual contributor role for someone who knows how to influence projects early, work plans and specifications, and build a territory from the ground up. Success in this role comes from strong builder and design relationships, disciplined territory development, and the ability to convert long?cycle projects into revenue.

Territory Manager – Architectural & Builder Specification responsibilities:

• Build and grow a multi?state, specification?led territory

• Drive plan and design inclusion with architects, designers and builders

• Develop relationships with custom home builders, remodelers and outdoor living specialists

• Recruit and support pergola and specialty dealer partners

• Generate pipeline through site visits, presentations and industry events

• Manage long?cycle residential projects from specification through close

The successful candidate has:

• 5–10 years of specification?led sales experience in building products

• Direct experience selling into residential construction or architectural channels

• Proven territory?build and hunter mindset

• Strong comfort working drawings, plans and job sites

• Ability to operate independently across a large, multi?state region

• Confidence selling premium, installed architectural products

Compensation and benefits:

• Salary range of $90,000 – $110,000 depending on experience

• Commission program

• Health allowance

• Retirement plan

• All travel expenses covered

Candidates must be legally authorized to work in the United States. Only candidates selected to move forward will be contacted.