Engineering Structures Jobs in Canyon Crest, CA

Your new company

Our client, a well‑respected San Francisco Bay Area General Contractor, is adding an Estimator to its 12‑person preconstruction team. The company is known for consistently delivering high‑quality work. The firm has built a strong reputation across multifamily, commercial, civic, aviation, and seismic‑retrofit projects ranging from $5M to $200M+. The company is known for its supportive culture, stable workload, and leadership that actively invests in training and career development. This is a full‑time, in‑office role in San Francisco with an excellent work‑life balance.

Your new role

As the successful Estimator, you’ll support preconstruction efforts on projects typically ranging up to $50m, handling full-scope estimating responsibilities. You’ll work alongside Senior and Junior Estimators and collaborate closely with project teams and design partners.

Key responsibilities include:

• Preparing detailed takeoffs, budgets, and cost estimates
• Reviewing plans, specs, and project documents
• Leading subcontractor outreach and bid scoping
• Supporting proposals, bids, and value‑engineering
• Participating in preconstruction and design development meetings

What you'll need to succeed

• 5–7 years GC experience, including 1–2 years full-scope estimating
• Experience with multifamily and negotiated work
• Degree in Construction Management, Architecture, or Engineering
• Strong plan reading, communication, and collaboration skills
• Ability to work onsite in San Francisco

What you'll get in return

• Base salary up to $155k
• $650/month vehicle allowance, gas card, Fastrak
• Bonus eligibility
• Full medical, dental, vision + 401(k) match
• PTO, holidays, professional development
• Supportive leadership and a well-staffed team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume or call us now to discuss. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Project Engineer – Heavy Civil

San Francisco Bay Area, CA

We’re hiring a Project Engineer on behalf of a leading heavy civil contractor in the Bay Area. This role is ideal for a graduate or early-career engineer (1–5 years’ experience) who wants to gain exposure to all aspects of public works infrastructure and underground utilities.

About the Company

This contractor specializes in public works and underground construction, delivering projects such as:

• Water & sewer transmission pipelines
• Pump stations
• Water & wastewater treatment facilities
• Other underground utility infrastructure for municipalities across the Bay Area

With a reputation for technical excellence and collaborative project delivery, they offer a career path that combines hands-on engineering with leadership development.

Responsibilities

• Assist the Project Manager in delivering projects on time and on budget
• Track progress, update schedules, and prepare project reports
• Review and process submittals, shop drawings, and RFIs
• Perform geotechnical reviews and analysis (trench stability, shoring, dewatering, etc.) for underground utility work
• Support quality control and testing requirements
• Prepare and track change orders
• Review contract documents and specifications to ensure compliance
• Maintain detailed project documentation
• Order and track project materials, equipment, and supplies
• Coordinate with subcontractors and suppliers to ensure timely delivery
• Interface directly with municipal owners, inspectors, and agencies throughout the Bay Area
• Maintain strong professional relationships with owners, engineers, subcontractors, and field teams
• Resolve conflicts and support effective problem-solving on-site
• Attend progress meetings with municipalities and stakeholders
• Support job site safety programs and ensure OSHA compliance
• Assist with environmental and regulatory requirements related to public works

Qualifications

• Bachelor’s degree in Civil Engineering, Construction Management, or related field
• 1–5 years of relevant experience (internships or full-time) in construction preferred
• Strong understanding of civil principles and interest in underground construction
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a public works contracting environment with multiple stakeholders

Compensation & Benefits

• Salary $80,000 - $140,000
• Company vehicle + fuel card
• 401(k) retirement plan
• Health & dental insurance
• Long-term career growth opportunities with a respected Bay Area contractor

Company: Paul Bickford Solutions

Role Title: Sales Closer (High Ticket)

Role Type: Contract

Location: Remote

Frequently Asked Questions: Us

Paul Bickford Solutions is seeking skilled Sales Closers to join our growing team of performance-based professionals. As a Closer, you’ll connect with qualified leads (pre-set by our Appointment Setters) and guide them through a structured sales process, helping corporate executives and professionals take the next step into our high-ticket coaching and consulting programs. This independent contractor role is ideal for individuals with proven sales experience, confidence on consultative calls, and the ability to move prospects from interest to commitment.

Job Overview

Your primary responsibility will be to perform sales presentations on Zoom with clients and collect payment to start the program. This role is perfect for individuals with strong communication skills, persistence, and a proven ability to close deals over Zoom. We have inbound lead sources qualified and pre-screened by an appointment setting sales team who schedules meetings on your behalf.

Responsibilities

• Conduct scheduled sales calls with qualified prospects (appointments set by our Appointment Setters).
• Deliver a consultative sales experience that builds trust and uncovers client needs.
• Confidently present PBS’s Career Mastery and Energy Awakening programs.
• Overcome objections with empathy and clarity.
• Consistently follow up with prospects to maximize conversions.
• Maintain accurate records of calls, notes, and deal status in the CRM.
• Hit and exceed daily, weekly, and monthly closing KPIs.
• Collaborate with the sales team to improve conversion rates and overall efficiency.

Qualifications

• Must be based in the USA

• Native or fluent American English speaker

• Experience in B2B sales, executive coaching sales, or online program enrollment.
• Familiarity with CRM tools (GoHighLevel, Salesforce, or similar).
• Track record of meeting or exceeding quota in commission-driven sales roles.
• Ability to manage pipeline independently and stay organized.
• Fluent in Spanish is a strong plus.

Requirements

• Prior experience in closing high-ticket sales ($10K+ programs, coaching, consulting, or similar).
• Excellent communication, persuasion, and objection-handling skills.
• Comfort with structured sales frameworks and performance-based roles.
• Self-motivated, disciplined, and capable of thriving in a remote environment.
• Reliable internet, computer with 8GB RAM+, and a quiet workspace.
• Professional presence on video calls (Zoom/Google Meet).

What We Offer

• Competitive commissions and performance-based incentives.
• Per PIF Payouts: Earn a percentage of each contract paid in full.
• Bonuses for High Performance: Additional incentives for exceeding hiring targets.
• Tiered Commission Structure: The more contracts you close, the more earnings.
• Flexible remote work environment.
• Opportunity to grow with a rapidly expanding company.
• Ongoing training and professional development.
• A collaborative and supportive team culture.

Ready to Join Our Team?

If you're passionate about helping professionals grow and want to be a part of a business that's making waves in the corporate executive consulting and recruiting industries, we want to hear from you!

TO APPLY: Please email with the following ten requirements:

1. Email Subject: SC_[ Your Full Name]

2. Resume in English Attached

3. Voice Introduction recording ( )

4. Full name

5. Personal/Active Email

6. Phone Number / WhatsApp Number

7. LinkedIn Profile Link

8. Internet Connection Speed Test Screenshot

9. Computer Memory Screenshot

(To do this: Search Task manager> Go to Performance Tab> Memory.)

10. Photo of computer/laptop

*IMPORTANT* “EASY APPLY” APPLICATIONS DO NOT SUBSTITUTE THIS REQUIREMENT.

We are seeking an experienced operational leader to manage the organizational infrastructure for a deep-tech research institute.

This person will architect and build a scaleable internal operations infrastructure that will serve as a shared resource for Division Teams composed of scientists, engineers, entrepreneurs, policy experts, and others who speed development of innovative solutions to complex challenges.

Experience quickly and successfully scaling organizations from inception is critical. Individuals with high intelligence, curiosity, and EQ will thrive in this fast paced environment.

Responsibilities include:

Financial Leadership & Controls

• Lead budgeting, forecasting, financial modeling, and organization-wide financial planning.
• Oversee accounting, treasury, cash management, and financial systems as the organization scales.
• Manage tax filings, audits, compliance, and all financial relationships with vendors and partners.
• Partner with Founders and Strategic Investments to deploy capital efficiently using creative instruments (recoverable grants, structured incentives, equity-like positions, etc.).
• Provide timely, accurate financial insights to Founders and Division Leads.

People & HR Operations

• Develop and maintain People Plan aligned with Founder and Division Lead needs.
• Oversee full HR lifecycle: recruiting, onboarding, performance management, and off-boarding.
• Manage HR systems (HRIS, payroll, ATS), benefits programs, compensation structures, and employee documentation.
• Deliver training, organizational development, and compliance with labor laws.

Facilities & Infrastructure

• Lead planning, leasing, purchasing, and buildout of office, lab, event, and vivarium spaces.
• Ensure facilities meet safety, compliance, and future scalability requirements.
• Oversee physical security, environmental standards, renovations, and expansion.

Information Technology

• Implement secure, scalable internal and external IT systems that meet diverse user needs.
• Manage IT vendors, contracts, cybersecurity practices, and intellectual property protections.

Legal, Tax & Compliance Oversight

• Coordinate with external counsel to manage organizational legal, tax, and regulatory matters.
• Ensure operational and investment activities comply with relevant laws, nonprofit rules, and reporting requirements.

Marketing, Communications & Community Engagement

• Shape brand, messaging, digital presence, and external communications.
• Produce events, convenings, webinars, and ecosystem-building engagements that extend our impact.
• Support community and partner relations, ensuring visibility and adoption of our concepts.

Qualifications:

• Proven experience overseeing multi-functional operations, including finance, HR, legal, IT, and facilities.
• Strong financial acumen with experience in budgeting, modeling, accounting systems, audits, and compliance.
• Ability to deploy capital creatively (grants, loans, equity-like structures) in mission-driven environments.
• Experience leading recruiting, onboarding, performance management, and culture-building in fast-growing start-up organizations.
• Skilled in building HR systems, compensation frameworks, benefits programs, and training infrastructure.
• Demonstrated experience planning and executing facility buildouts (office, lab, or technical environments).
• Comfortable designing scalable operational systems for rapidly growing teams with diverse functional needs.
• Familiarity with implementing secure, scalable IT systems and managing external vendors.
• Ability to balance usability, cost-efficiency, and security across internal and public-facing systems.
• Experience managing nonprofit, corporate, or research organization compliance and navigating complex regulatory landscapes.
• Comfortable partnering with legal counsel on contracts, tax matters, and organizational governance.
• Skilled at shaping organizational messaging, brand identity, and external communications.
• Experience producing events and community engagement initiatives that build visibility and influence.
• High-EQ, collaborative leader able to work across scientific, entrepreneurial, and policy environments.
• Thrives in ambiguity with a bias toward action, transparency, and rapid iteration.
• Strong service orientation toward internal teams; comfortable balancing strategic and hands-on execution.

About Cascade

Cascade AI is an AI-first, agentic platform for back-office operations automation, with initial use cases in HR and IT.

Our specialized AI agents automate high-impact internal workflows, from employee-facing support like benefits decision support, leave planning, onboarding, and policy guidance, to operational automation across HR and IT teams, including analytics, service workflows, and compliance processes.

We partner with forward-thinking employers to deliver instant, personalized, and secure AI-driven support to reduce administrative burden, improve service delivery, and modernize internal operations.

Backed by Gradient Ventures (Google’s AI fund) and trusted by large enterprise customers, Cascade is defining the next category of AI-native enterprise software.

The Role

We’re hiring a Mid-Market Account Executive to drive new business across growth-stage and mid-market employers.

This is a quota-carrying, full-cycle sales role. Typical deal sizes range from $40K–$150K in ACV, with opportunities to expand accounts over time.

You will own the entire workflow, from pipeline generation and MQL conversion to discovery, proposal, negotiation, and close.

At Cascade, Sales owns revenue end-to-end. That includes:

• Generating outbound pipeline
• Converting inbound MQLs into qualified meetings
• Running structured discovery
• Advancing and closing opportunities

You are expected to maintain 3–5x pipeline coverage relative to quota and manage forecasting with rigor and discipline.

This is a hunter role with high autonomy and high accountability.

You’ll work closely with the CEO, Head of Sales, and Marketing to refine messaging, target the right accounts, and build a repeatable mid-market motion.

What You’ll DoGenerate Pipeline

• Prospect into target accounts through cold calls, email sequences, LinkedIn, referrals, and creative outreach.
• Build and maintain a healthy, self-sourced pipeline.
• Convert inbound MQLs into qualified discovery meetings and pipeline.
• Maintain 3–5x pipeline coverage at all times.

Run Full-Cycle Sales

• Own every stage of the sales process, from first touch to signed contract.
• Run structured discovery and stakeholder mapping.
• Deliver tailored demos and executive presentations.
• Build ROI-driven business cases for HR, IT, and Finance buyers.
• Navigate procurement and negotiate contracts confidently.

Operate as an AI-First Seller

• Leverage AI tools and Cascade’s internal agents to increase productivity and improve deal quality.
• Use automation and structured workflows to manage pipeline efficiently.
• Contribute ideas to improve how the sales team uses AI to win.

Collaborate & Improve the Motion

• Partner with Marketing to optimize messaging and campaigns.
• Share field insights to sharpen positioning and competitive strategy.
• Help define what a repeatable mid-market playbook looks like at Cascade.

About You

• 3–5+ years of B2B SaaS sales experience (AI, HR Tech, IT, or workflow platforms preferred).
• Proven ability to generate your own pipeline, not just work inbound.
• Comfortable converting MQLs into qualified meetings.
• Experience running full-cycle sales independently.
• Strong business acumen with the ability to build ROI-driven proposals.
• Disciplined pipeline management and accurate forecasting.
• Energized by startup environments and building from zero to one.
• Curious and proactive about using AI tools to improve performance.

Success Looks Like

Within your first year, you:

• Consistently hit or exceed quota through a mix of self-sourced and inbound-converted pipeline.
• Maintain strong pipeline coverage (3–5x) with disciplined forecasting.
• Close multiple mid-market deals.
• Build a predictable outbound motion for mid-market accounts.
• Improve sales productivity by effectively leveraging AI tools.
• Contribute meaningfully to Cascade’s evolving GTM playbook.

Scaffolding Safety Inspector/ Competent Person

California (Berkeley / Bay Area Projects)

Job Overview

SAVI EHS is seeking an experienced Scaffolding Safety Inspector/ Competent Person to support active construction projects on behalf of Turner Construction Company in Berkeley, California.

This role will provide independent, third-party safety oversight focused on post-erection scaffold assessments and recurring monthly compliance evaluations. The consultant will work closely with project leadership, trade partners, and scaffold contractors to verify structural integrity, regulatory compliance, and safe use throughout the scaffold lifecycle.

This is a project-based consulting opportunity ideal for safety professionals with strong scaffold competency and commercial construction experience.

Key Responsibilities:

• Perform initial post-erection scaffold assessments following contractor certification.
• Conduct recurring monthly scaffold compliance inspections.
• Verify scaffold erection under competent person supervision.
• Inspect structural components, decking, bracing, and foundations.
• Evaluate guardrail systems and fall protection integration.
• Review access/egress systems including ladders and stair towers.
• Confirm tie-ins, stabilization, and load rating postings.
• Identify damage, modification, or unauthorized alterations.
• Assess housekeeping, material storage, and platform conditions.
• Document deficiencies and recommend corrective actions.
• Generate written inspection reports with photo documentation.
• Coordinate findings with GC and trade partner leadership.

Required Credentials & Qualifications:

• OSHA 30-Hour Construction (Required).
• Demonstrated Scaffold Competent Person experience.
• 5+ years construction safety experience.
• Strong working knowledge of OSHA 29 CFR 1926 Subpart L.
• Experience inspecting frame, system, and modular scaffolding.
• Ability to identify structural and fall protection deficiencies.
• Proficient in digital reporting and documentation.

Preferred / Value-Add Credentials:

• CHST, CSP, or equivalent safety certification.
• OSHA 510 / 500 Outreach Trainer.
• Cal/OSHA project experience.
• Prior third-party consulting or GC support experience.
• Multi-story commercial or mission-critical project exposure.

Oracle FDI Developer/Analyst

Contract

Palo Alto, CA (Remote or Hybrid if in SF Bay Area)

This position pays around $60 - $70/hr on W2

Responsibilities:

• Business Discovery & Analysis

-Lead requirements for workshops with FP&A, Accounting & Procurement.

-Translating needs into well-formed user stories, acceptance criteria, and success metrics. Map KPIs/metrics (e.g., revenue, COGS, Opex, cash flow, AP/AR aging, PO cycle times) to source systems and FDI subject areas.

• Data Modeling & Development & Go live (Oracle FDI)

-Design and implement data models, pipelines, and semantic layers within Oracle Finance Data Intelligence (leveraging Oracle subject areas, views, and data products).

-Build/Configure reports, dashboards, and self-service datasets.

-Implement drill paths, prompts/filters, row-level security, and data

entitlements.

-Establish data quality checks & build/maintain documentation

-Conduct UAT and migrate in production environment

• Demos, Enablement & Iteration

-Run demos and showcases with Finance leadership and business stakeholders; collect feedback and iterate fast.

-Create playbooks and training (how-to guides, release notes, KPI definitions) to drive adoption and self-service analytics.

Required Qualifications:

• Hands-on experience implementing and configuring Oracle Financial Data Intelligence (FDI)
• Experience leading requirements gathering sessions with finance stakeholders including FP&A, Accounting, and Procurement
• Strong understanding of financial metrics and KPIs such as revenue, COGS, operating expenses, cash flow, AP/AR aging, and procurement cycle times
• Proven ability to design and build data models, semantic layers, dashboards, and self-service datasets within Oracle FDI
• Experience configuring drill paths, prompts, filters, row-level security, and data entitlements
• Knowledge of Oracle subject areas, views, and data products
• Experience mapping business metrics to source systems and reporting structures
• Ability to establish data quality checks and validation processes
• Experience conducting user acceptance testing and managing production migrations
• Strong documentation skills covering data models, configurations, and processes
• Ability to create training materials, playbooks, and how-to guides for end users
• Excellent communication skills with the ability to present to finance leadership and business stakeholders
• Ability to work autonomously with minimal supervision
• Strong organizational and prioritization skills

Preferred Qualifications:

• Experience with Oracle Cloud Financials (General Ledger, Accounts Payable, Accounts Receivable, Procurement)
• Familiarity with Oracle Analytics Cloud, OTBI, or Oracle Business Intelligence
• Background working directly with FP&A teams on budgeting, forecasting, or financial planning processes
• Experience with data integration tools or Oracle Integration Cloud
• Prior experience in a consulting or systems integrator environment
• Background working in multinational organizations or with global finance teams
• Experience driving self-service analytics adoption across an organization
• Knowledge of Agile methodologies and iterative delivery practices CBAP , PMP , or Oracle certifications

Core Competencies:

• Analytical Thinking: Ability to break down complex business problems, identify root causes, and develop structured solutions
• Technical Aptitude: Comfort working hands-on with data models, configurations, and reporting tools while understanding underlying data structures
• Business Acumen: Strong understanding of finance and accounting processes, terminology, and how data supports decision-making
• Communication: Ability to convey technical concepts to non-technical audiences and translate business needs into technical requirements
• Stakeholder Management: Skill in building relationships, managing expectations, and engaging effectively with finance leadership and cross-functional teams
• Attention to Detail: Commitment to data accuracy, documentation quality, and thorough testing
• Adaptability: Ability to iterate quickly based on feedback and adjust to evolving priorities
• Ownership & Accountability: Self-directed approach with a strong sense of responsibility for outcomes and deliverables
• Enablement Mindset: Focus on empowering end users through training, documentation, and self-service capabilities
• Collaboration: Ability to work effectively with technical and business teams across functions and geographies

Job Title: Manager, ERG Engagement & Communications

Client Location: San Francisco, CA - Hybrid Schedule

Starting: 03/24/2026

Maximum Pay (per hour): 53.33

Job Description:

We are working with a global beauty retailer on their search for a strategic, execution-oriented DE&I program leader to own and elevate our national Pride initiative; driving enterprise-wide engagement, compelling storytelling, and large-scale community activation.

You will lead the planning and execution of 8 major Pride parades nationwide and approximately 60 in-store Brave Space activations, ensuring our values of belonging and equity are brought to life for employees, clients, and the communities we serve.

This role partners directly with senior DE&I leadership and collaborates across Communications, Retail Operations, Marketing, Social Impact, ERG leaders, nonprofit partners, and executive stakeholders. If you thrive at the intersection of culture strategy, brand storytelling, and operational excellence — this is your seat at the table.

Hybrid Schedule: In-person at San Francisco office every Tuesday and Wednesday and on Sunday, June 29th to support the San Francisco Pride Parade.

What You’ll Own

Enterprise Pride Strategy & Program Execution

• Lead end-to-end planning and execution of a national Pride initiative spanning 8 Pride parades and ~60 in-store activations.
• Drive timeline management, asset development, vendor coordination, logistics, and stakeholder alignment across corporate, retail, and distribution centers.
• Partner with nonprofit organizations and external vendors to ensure flawless activation and brand-aligned execution.
• Develop scalable playbooks, tools, and engagement resources that elevate ERG impact and streamline program delivery.
• Track participation, engagement metrics, and program ROI — delivering post-program insights and executive-ready reporting.

DE&I Communications & Inclusive Storytelling

• Own and craft enterprise-wide internal communications supporting Pride initiatives across digital platforms and internal channels.
• Translate DE&I strategy into compelling narratives that inspire participation and deepen belonging.
• Collaborate with creative and editorial teams to ensure inclusive, resonant storytelling across touchpoints.
• Serve as the connective tissue across Corporate, Retail, and Distribution communications to ensure message consistency and cultural alignment.

Operational & Strategic Support

• Partner with DE&I leadership on budget tracking, forecasting, and vendor management.
• Provide structure, clarity, and operational rigor to complex, cross-functional initiatives.
• Anticipate risks, remove friction, and ensure on-time, high-impact delivery.

Who You Are

• 3–5+ years of experience in DE&I, ERG leadership, program management, internal communications, or culture strategy.
• A builder — you don’t just support initiatives, you structure and elevate them.
• Exceptional written communicator with strong editorial judgment and visual storytelling instincts.
• Highly organized with strong project management discipline; able to manage multiple activations simultaneously.
• Data-informed — you use engagement insights and metrics to shape narratives and improve outcomes.
• Deeply culturally aware, inclusive in mindset, and passionate about building belonging at scale.

Why This Role Matters

You will lead one of our most visible culture initiatives of the year — influencing employee engagement, brand reputation, and community impact nationwide.

This is an opportunity to shape how a large, distributed organization activates its values in real time.

THE POSITION

The Head Start Program Director reports to the Director of Human Services, or their designee, leads a team of professionals, and is responsible for the direction, management, and implementation of the Head Start/Early Head Start Birth-to-Five program. The Head Start Program Director continuously monitors the progress on meeting child outcomes and school readiness goals with the deliberate intent of meeting or exceeding the national average for child outcomes.

The position oversees 6 direct reports, a department budget of $25 million, and staff of 100.

KEY RESPONSIBILITIES

Provide strategic and operational leadership for the division; establish priorities, goals, policies, and performance standards; and ensure compliance with federal, state, and local requirements.

• Build and sustain collaborative relationships with the Head Start Policy Council, Advisory Board, Mayor’s Office, City leadership, County, State, and Federal partners, regulatory agencies, delegate partners, and community stakeholders.
• Ensure high-quality, culturally responsive child development services aligned with Head Start Performance Standards and California early childhood education standards and Community Care licensing.
• Oversee fiscal management, including budget development, financial oversight, contract administration, invoice processing, payments and pursuit of grants and alternative funding sources.
• Review budgets, checking that expenditures align with allowable uses, and watching for early signs of risk – whether in financial reports, staffing patterns or enrollment data.
• Direct and coordinate division operations, ensuring consistency in policy implementation and effective collaboration with external agencies, consultants, and vendors.
• Recruit, supervise, and develop staff; address public inquiries and eligibility determinations; and provide technical assistance to community partners.
• Establish community engagement, education and training programs for clients, partners and members of the public. This could be townhalls or listening sessions. ideal candidate is a leader who can successfully develop and manage a diverse team. You will solve client problems while providing exceptional service and help develop new business opportunities.

KEY ATTRIBUTES

• Mission-driven, community-centered leader with a strong commitment to equity and positive outcomes for children and families.
• Deep expertise in Head Start and early childhood programs, including strong knowledge of federal performance standards, compliance, monitoring, and multiple funding streams.
• Politically astute and publicly accountable, with the ability to operate effectively in a transparent environment involving public meetings, community advocates, and multiple oversight bodies.
• Relationship builder with strong executive presence, capable of partnering effectively with the Policy Council, Advisory Board, City leadership, labor representatives, service providers, and cross-department stakeholders.
• Operationally strong with a systems mindset, able to stabilize and improve staffing structures, systems, and service delivery across multiple sites and program models.
• Talent and culture leader with a track record of hiring, retaining, developing, and coaching staff while fostering strong team dynamics and a healthy organizational culture.
• Experienced in fiscal oversight and contract management, including managing budgets, audits, procurement processes, contracts, and payment workflows.
• Effective change leader who can navigate complex organizational structures, set priorities, and execute phased improvement plans while maintaining compliance and service quality.
• Excellent communicator and presenter, able to engage effectively with individuals and communities from diverse backgrounds.
• Creative and visionary systems thinker with the ability to elevate programs and advance coordinated implementation across the City.

QUALIFICATIONS

• Education: Bachelor’s degree from an accredited college or university in public administration, business administration, human services, education, health services, sociology, psychology, or a closely related field. A Master’s degree is highly desirable.
• Leadership Experience: At least five (5) years of progressively responsible supervisory or managerial experience in human services program administration.
• Program Experience: Experience managing or working with federally funded programs (e.g., Head Start or similar grant-funded initiatives) is highly desirable.

HOW TO APPLY

To be considered, please submit your resume and cover letter outlining the background and experience that make you the ideal candidate, electronically, to by April 10, 2026.

Applicants who apply by the deadline will receive first consideration. The position remains

open until filled.

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• This role designs the training interventions required to execute the organization's learning strategy, ensuring employees and BPO partners have the skills needed to support ADC products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
  
• The role partners with subject matter experts across ADC to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.
  

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• Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
  
• Design, resource, and deliver learning solutions-including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT-that align with organizational goals.
  
• Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
  
• Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
  
• Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams.
  
• Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
  
• Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
  
• Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
  
• Apply continuous improvement practices to global training materials, processes, and systems.
  
• Stay current with innovations in learning, education, instructional design, and learning technologies.
  

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• Ability to work independently with regular check ins and feedback.
  
• Ability to produce creative work within an established branded framework.
  
• Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
  
• Ability to pause and resume large projects without loss of documentation or momentum.
  

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• Reports to Sr. Training Specialist, Service Excellence.
  
• Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
  

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• Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
  
• 5+ years' experience creating learning content in document, video/audio, and interactive formats.
  
• Bachelor's degree in English, Education, Graphic Design, Instructional Design, or a closely related field (or equivalent demonstrated expertise/experience).
  
• LMS administration experience.
  
• Excellent video/audio editing and graphic design skills.
  
• Expert-level proficiency in learning creation software, including these specifics:
  

• 
  
• PowerPoint
  
• Articulate 360 / Rise 360
  
• Adobe InDesign / Photoshop
  

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• Excellent written and verbal communication, presentation, and facilitation skills.
  
• Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
  
• Advanced proficiency with Microsoft Office tools.
  

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• Experience with Allego LMS.
  
• Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
  
• Healthcare or medical device industry experience.
  
• Master's degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
  
• Project Management certification (PMI) or significant project management experience.